Vocollect TAP802 01 Users Manual

Vocollect Talkman A500 Product Guide

August 2015

ETP.PG.5010A.2015.08

Notice

About Honeywell Documentation

©

Copyright 1987-2015 Honeywell International Inc. All rights reserved. Honeywell and its product names

are among the trademarks and/or service marks owned by Honeywell International, Inc., or its subsidiaries.

Published By

Honeywell Vocollect Solutions
703 Rodi Road
Pittsburgh, PA 15235
[phone]
fax [phone]

http://www.vocollectvoice.com

Confidentiality

This documentation provides information for Honeywell customers who are using Honeywell products.

For use by employees, partners, and customers of Honeywell. All equipment design and technical information
contained within this document is the confidential property of Honeywell. No use or disclosure thereof may
be made without written permission from Honeywell.

Warning and Disclaimer

Honeywell International Inc. (“HII”) reserves the right to make changes in specifications and other information
contained in this document without prior notice, and the reader should in all cases consult HII to determine
whether any such changes have been made.

The information in this publication does not represent a commitment on the part of HII. HII shall not be liable
for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages
resulting from the furnishing, performance, or use of this material.

This document contains proprietary information that is protected by copyright. All rights are reserved.

No part of this document may be photocopied, reproduced, or translated into another language without the
prior written consent of HII.

Confidential: For informational use by Honeywell resellers and customers only

Contents

Chapter 1: Introduction........................................................................................9

Talkman Devices and Headsets......................................................................................................................9

General Safety Guidelines.............................................................................................................................10

Honeywell Battery Safety....................................................................................................................11

Contact Information........................................................................................................................................12

Patents and Intellectual Property...................................................................................................................14

Chapter 2: Using the Talkman A500..................................................................15

Charging an A500 or T5 Device.....................................................................................................................16

Charging an A500 or T5 Battery in a Device.......................................................................................16

Charging an A500 or T5-Series Battery..............................................................................................16

Removing an A500, T2-Series or T5-Series Device From a Charger.................................................17

Inserting a Battery into a Talkman A500, T5-Series or T2-Series Device...........................................17

Removing a Battery from a Talkman A500, T5-Series or T2-Series Device.......................................18

Battery Warm-Up Time........................................................................................................................19

Easy Configuration.........................................................................................................................................19

Easy Configuration: Initial Setup.........................................................................................................19

Easy Configuration: Bringing Additional T5, T5m, and A500 Devices Online.....................................20

Turning a Talkman Device On.......................................................................................................................20

Turning a Talkman Device Off.......................................................................................................................21

About LED Indicators.....................................................................................................................................22

A500 Device LED Indicators...............................................................................................................22

Loading an Operator's Templates..................................................................................................................23

Adjusting the Voice.........................................................................................................................................23

Adjusting the Pitch...............................................................................................................................24

Adjusting the Volume Using Voice......................................................................................................24

Adjusting the Volume Using Device Buttons.......................................................................................24

Adjusting the Speed............................................................................................................................24

Changing the Speaker's Gender.........................................................................................................25

Understanding Talkman Commands..............................................................................................................25

Options for Hearing Impaired Users...............................................................................................................26

Cleaning Procedures for Honeywell Equipment.............................................................................................26

Cleaning Plastics.................................................................................................................................27

Cleaning Contacts...............................................................................................................................27

Contents | 5

Chapter 3: Talkman A500 VMT...........................................................................29

Mounts for Talkman A500/T5 VMT................................................................................................................29

Talkman A500/T5 VMT Accessories..............................................................................................................30

Confidential: For informational use by Honeywell resellers and customers only

6 | Vocollect Talkman A500 Product Guide

Positioning the Talkman A500/T5 VMT..........................................................................................................31

Installing the Mounting Brackets for a Talkman A500/T5 VMT......................................................................31

Connecting Cables to the Power Supply and Attaching the Power Supply to a Vehicle...............................32

Connecting the A500/T5 VMT Device to a Vehicle's Power Source..............................................................34

Removal of an A500/T5 VMT Device from Vehicle........................................................................................35

VMT Installation Best Practices.....................................................................................................................36

Chapter 4: Chargers...........................................................................................39

T5/A500 Combination Charger......................................................................................................................39

Connecting the Power Supply to the T5/A500 Combination Charger.................................................40

T5/A500 Combination Charger Wall Mount.........................................................................................40

About LED Indicators..........................................................................................................................41

Chapter 5: Troubleshooting Equipment Problems..........................................43

I Can't Hear Anything Through the Headset..................................................................................................43

The Scanner will not Scan.............................................................................................................................43

The Device Beeps Every Few Seconds.........................................................................................................44

The Device Will Not Load a Voice Application...............................................................................................44

The Device Will Not Load an Operator Template..........................................................................................44

The Device Does Not Respond to Button Presses........................................................................................44

The Device Will Not Turn On..........................................................................................................................44

The Device Keeps Shutting Off......................................................................................................................45

Troubleshooting Guide for the Talkman A500/T5 Battery Charger................................................................45

Troubleshooting Problems Indicated by LED.................................................................................................47

About Error Messages....................................................................................................................................48

Numbered Error Messages.................................................................................................................48

Spoken Error Messages......................................................................................................................53

Contacting Technical Support........................................................................................................................57

General Information Needed for Most Support Requests ..................................................................57

Common Questions to Answer when Contacting Support..................................................................57

Enabling Device Logging in VoiceConsole..........................................................................................57

About Sending Equipment Back for Repairs..................................................................................................58

Packaging Items for Return to Honeywell...........................................................................................58

Sending Equipment Back for Repairs: Return Material Authorization (RMA) Procedures..................59

Troubleshooting VMT Configurations.............................................................................................................59

Appendix A: Specifications...............................................................................61

A500 Specifications........................................................................................................................................61

A500/T5 High-Performance Batteries Specifications.....................................................................................61

T5/A500 10-Bay Combination Charger Specifications...................................................................................62

T5/A500 Combination Charger Power Supply Specifications........................................................................63

Confidential: For informational use by Honeywell resellers and customers only

Contents | 7

Appendix B: Accessories..................................................................................65

Pidion BM-170 Display...................................................................................................................................65

Connecting the Pidion BM-170 Display to a Talkman A500/A700......................................................66

T5/A500 Adjustable Shoulder Harness..........................................................................................................67

T5/A500 Adjustable Shoulder Harness Specifications........................................................................67

Putting a Device on a T5/A500 Shoulder Harness..............................................................................67

Belts and Belt Clips........................................................................................................................................68

Using the A500/T-Series Belts and Clips............................................................................................68

T-Series Belt Specifications................................................................................................................69

Device Covers................................................................................................................................................69

T5/A500 Elastomer-SKIN Cover Specifications..................................................................................70

Putting a Cover on an A500 or T5-Series Device...............................................................................70

Talkman A500/T5 VMT Accessory Specifications.........................................................................................70

Appendix C: Part Numbers................................................................................71

Part Numbers: Vocollect Talkman Devices....................................................................................................71

Part Numbers: Talkman Accessories.............................................................................................................71

Part Numbers: Chargers................................................................................................................................72

Appendix D: Template Training Options...........................................................73

Training with the Talkman Device Only..........................................................................................................73

Visual Training Devices..................................................................................................................................74

Setting Up the QTERM Visual Training Device...................................................................................74

Configuring the QTERM Visual Training Device.................................................................................74

Training Using a Visual Training Device.............................................................................................75

Training through VoiceConsole's Display.......................................................................................................76

Training Using a Printed List of Words...........................................................................................................76

Appendix E: Compliance....................................................................................79

Confidential: For informational use by Honeywell resellers and customers only

8 | Vocollect Talkman A500 Product Guide

Confidential: For informational use by Honeywell resellers and customers only

Chapter 1

Introduction

The Vocollect Hardware Documentation and Product Guides contain comprehensive information about
hardware products and peripherals.

This document includes the following information:

• Safety information

• Hardware specifications

• Installation procedures, and basic operating instructions for Vocollect hardware and/or third party devices
that are compatible with Vocollect software

• Part numbers

• Regulatory and compliance statements

• Troubleshooting guidance

Audience

This document is intended to be used as a reference resource by authorized resellers, sales representatives,
customers, and users of the hardware.

Talkman Devices and Headsets

Vocollect Talkman™devices are wearable terminals used with Vocollect headsets to enable voice-directed
work. Operators listen to instructions from these devices to perform tasks such as warehouse order picking
and factory floor inspection, and then speak simple phrases to enter data.

All Talkman devices leave the operator's hands free to inspect items, pick products, drive vehicles, or repair
defects.

Talkman A700 Product Family, A500, T5-series, and T2-series devices

These device models are rugged terminals designed for industrial use. These devices attach to a customized
belt or shoulder harness, depending on device type, equipped with a specially designed clip.

The Talkman A500 VMT (Vehicle Mounted Talkman) and T5 VMT are A500 and T5 devices with battery
adapters mounted to a warehouse vehicle, such as a forklift. After the device is mounted, the battery adapter
is placed in the battery area of the device and connected to the vehicle's power source.

Talkman T1

The Talkman T1 has been specifically designed for light-duty, light-industrial environments. Talkman T1
device is a lighter, lower-cost alternative to the T2-series, T5-series, A500, and A700-series devices. It is
intended for work in areas where you don't require an extremely rugged device. Talkman T1 devices fit into
a customized holster with belt clip.

Speech Recognition Headsets

A Vocollect speech recognition headset with an attached microphone allows the operator to hear the device's
instructions or questions. The operator talks to the device to request information and enters data by responding
to the device's prompts.

Confidential: For informational use by Honeywell resellers and customers only

10 | Vocollect Talkman A500 Product Guide

Using Vocollect Adaptive Speech Recognition™, the headsets account for changes in speaking patterns over
time and in different environments in order to improve voice recognition and system performance.

Product Use and Care

• Talkman devices are assembled under strict Vocollect manufacturing guidelines. Tampering with a device
in any manner will void published operating specifications and may void the product warranty.

• When the Talkman is not in use, it should be placed properly into a charger.

• Never remove the battery from a Talkman device unless it has been properly powered off.

• Talkman devices are designed to be worn on the right side of the body with the device's buttons on the
top (T5-series, T2-series, A500, A700-series) or facing front (T1) and its connectors toward the operator’s
back (A500, T5-series, T2-series, A700-series) or pointed up (T1).

• The Talkman T1 must be holstered with the holster opening facing up. Holstering with the opening facing
down or to the side places the unit at risk for dropping.

• Always use pads and windscreens with Vocollect headsets to protect the equipment and ensure optimum
speech recognition performance.

• Honeywell recommends changing headset windscreens every 90 days to ensure the best performance.

Caution: Use only a solution of 70% isopropyl alcohol and 30% water to clean the hard plastics on
equipment. Other products have not been tested and may degrade the equipment.

General Safety Guidelines

Follow these guidelines when working with Honeywell electrical equipment:

• Grounded equipment must be plugged into an outlet, properly installed, and grounded in accordance with
all codes and ordinances.

• Never remove the grounding prong or modify the plug in any way.

• Do not use plug adapters.

• Check with an approved tester or qualified electrician if you believe an outlet may not be properly grounded.

• Keep all electrical connections dry and off the ground.

• Do not expose electrical equipment to rain or wet conditions.

• Do not touch plugs or tools with wet hands.

• Do not abuse the cords; do not carry equipment by its cord and never pull a cord to remove its plug from
an outlet. Keep the cord away from heat, oil, sharp edges, or moving parts. Replace damaged cords
immediately.

• Use only approved extension cords.

When using a scanning device or imager, do not look directly into the beam.

Statement of Agency Compliance

Honeywell Vocollect Solutions devices and wireless headsets are designed to be compliant with the rules
and regulations in the locations into which they are sold and are labeled as required. Honeywell devices are
type approved and do not require the user to obtain license or authorization before using them. Changes or
modifications not expressly approved by Honeywell could void the user's authority to operate the equipment.

Confidential: For informational use by Honeywell resellers and customers only

Honeywell Battery Safety

Improper use of the battery may cause heat, fire, explosion, damage, or reduced battery capacity. Read and
follow the handling instructions for the battery before and during use.

The following are general cautions and guidelines only, and as such may not include every possible usage
scenario. The manufacturer will not be liable for actions taken or accidents caused by any use not documented
below.

Warning:

• Do not disassemble, open, drop (mechanical abuse), crush, bend, deform, puncture, or shred a battery.

• Do not modify or remanufacture, attempt to insert foreign objects into a battery, immerse or expose
to water or other liquids, or expose to fire, excessive heat including soldering irons, or put in a
microwave oven.

• Only use a battery in the device for which it is specified.

• Improper battery use may result in a fire, explosion or other hazard.

• Do not short-circuit the battery or allow metallic or conduction objects to touch any of the battery
contacts simultaneously.

• Replace a battery only with another battery that has been authorized by Honeywell for the product
you are using. Use of an unqualified battery may present a risk of fire, explosion, leakage, or other
hazard.

• Always replace a battery in a clean, dry environment.

• Unit should be turned off when replacing its battery.

• In the event of a battery leak, do not allow the liquid to come in contact with skin or eyes. If contact
is made, flush the affected area with large amounts of water and seek immediate emergency medical
advice and care.

• Seek medical advice immediately if a battery is swallowed.

• If at any time you witness a battery starting to distend or swell, smoke, or become hot to the touch,
discontinue the charging process immediately and disconnect the battery and charger. Observe it
from a safe place, preferably outside of any building or vehicle for approximately 15 minutes.

• Dispose used batteries promptly according to the local, state and/or federal regulations. Requirements
and options vary greatly in different countries and in different parts of the United States. Many locations
have facilities or companies set up for receipt of old batteries.

• Honeywell batteries should not be used by children.

• Honeywell shall not be held responsible for any damages caused by equipment malfunction when
used with non-Honeywell batteries.

• Honeywell shall not be held responsible for any damages caused by equipment malfunction when
using a non-Honeywell charger.

Introduction | 11

Caution:

• When a battery is expected not to be used for a long period of time, take it out the equipment or device
and store at room temperature with normal humidity.

• Do not leave a battery connected to the charger for long periods of time. It may cause degradation
of battery performance, such as a shortening of battery life. It should be removed from the charger
and stored as recommended above.

• Power off your equipment when not in use.

Handling Used Batteries

• When shipping batteries, place tape or insulating material securely over the battery contacts to avoid
accidental contact in transit. Honeywell batteries can be shipped under Special Provision 188 of 49 CFR

172.102 or IATA exception A45.

Confidential: For informational use by Honeywell resellers and customers only

12 | Vocollect Talkman A500 Product Guide

• Never disassemble a battery.

• Do not leave a battery under strong sunshine, or expose a battery to rain or water.

• Store batteries in a rugged receptacle and cover with a lid.

Contact Information

Documentation Feedback

Your feedback is vital to our documentation efforts. If you have difficulty with any of the procedures described
in this document, contact Honeywell Vocollect Technical Support.

Find most technical documentation on VoiceWorld, https://www.voiceworld.com.

Honeywell Vocollect Reseller Services

If you purchased equipment or services through a Vocollect reseller, please contact that reseller first for
support or purchase questions.

Honeywell Vocollect Technical Support

Submit incidents or questions to http://vocollect.custhelp.com or contact Honeywell Vocollect Technical
Support:

United States

Phone: [phone]
Email: [e-mail]

Americas (outside U.S.), Australia, New Zealand

Phone: [phone], option 3, option 1
Email: [e-mail]

Europe, Middle East, Africa

Phone: [phone]
Email: [e-mail]

Japan and Korea

Phone: [phone]
Email: [e-mail]

Honeywell Vocollect Customer Service

Contact Honeywell Vocollect Customer Service for order placement, order status, returns, Return Material
Authorization (RMA) status, or other customer service issues:

United States

Phone: [phone], option 3, option 2
Email: [e-mail]

Confidential: For informational use by Honeywell resellers and customers only

Americas (outside U.S.), Australia, New Zealand

Phone: [phone], option 3, option 2
Email: [e-mail]

Europe, Middle East, Africa

Phone: [phone]
Email: [e-mail]

Japan and Korea

Phone: [phone]
Email: [e-mail]

Honeywell Vocollect RMA

To return equipment for repair, contact Honeywell Vocollect RMA to request an RMA number:
Email: [e-mail]

Introduction | 13

Sales and General Inquiries

Honeywell Vocollect Solutions

703 Rodi Road

[e-mail]

http://www.vocollect.com

Honeywell Vocollect Solutions Latin America

North: [phone] x4915
South: [phone]
[e-mail]

Honeywell Vocollect Solutions Asia-Pacific

21/F Honeywell Tower
Olympia Plaza
255 King's Road
North Point, Hong Kong
Phone (Hong Kong): + 852 2331 9133
Phone (China): + 86 186 1698 7028
Phone (Australia): + 61 409 527 201
[e-mail]

Honeywell Vocollect Solutions Europe

Honeywell House
Skimped Hill LanePittsburgh, PA 15235-4558
Bracknell, BerkshirePhone: [phone]
RG12 1EB United KingdomFax: [phone]
Phone: [phone]
[e-mail]

Honeywell Vocollect Solutions Japan

New Pier Takeshiba South Tower 20F
1-16-1 Kaigan, Minato-ku
Tokyo 105-0022 Japan
Phone: [phone]
[e-mail]

Honeywell Vocollect Solutions Singapore

151 Lorong Chuan
#05-02A/03 New Tech Park, Lobby C
Singapore 556741
Phone (Singapore): [phone]
[e-mail]

Confidential: For informational use by Honeywell resellers and customers only

14 | Vocollect Talkman A500 Product Guide

Patents and Intellectual Property

For patent information, see http://www.hsmpats.com.

Confidential: For informational use by Honeywell resellers and customers only

Chapter 2

Using the Talkman A500

Figure 1: Getting to Know the Vocollect Talkman®A500

1 - Battery

2 - Battery release button

The Talkman®A500 couples a rugged design to function in harsh warehouse environments with wireless
capabilities. The device supports Bluetooth technology to connect to display devices as well as other peripherals
and headsets.

In the Vocollect Talkman product line, the Talkman A500 offers expanded operations with a more powerful
processor, more available memory, and a more robust radio.

The A500 uses the same batteries, chargers, and headsets as the T5-Series devices. Both models use the
Vocollect VoiceClient voice software, but the A500 is designed to take advantage of Vocollect VoiceCatalyst
functionality for best performance and enhanced features.

4 - Headset port

5 - Play/Pause button

7 - Minus (—) button

8 - Operator button

9 - Belt clip6 - Plus (+) button3 - Maintenance port

®

Confidential: For informational use by Honeywell resellers and customers only

16 | Vocollect Talkman A500 Product Guide

Charging an A500 or T5 Device

Figure 2: Talkman A500/T5 High-Performance Battery

The A500/T5 battery is a high-performance model. Unlike the T2 series batteries, which have contact points
that are flush with the case, the A500/T5 battery features a pin-out design.

Caution: A500/T5 series batteries and other Vocollect batteries are not interchangeable. If you try to
insert the wrong battery into a device, you may damage the device and the battery.

The A500 and T5 devices use a Vocollect Combination Charger that charges the high-performance battery
while still seated in a device or when removed from the device.

Charging an A500 or T5 Battery in a Device

1.

Remove the device from the belt clip.

2.

Disconnect any other peripherals.

3.

Insert the device into an open slot on the charger, pressing down and then back until the device clicks
into place.

4.

After the device has been placed into the charger, make sure that the LED indicator on the device turns
on and begins to blink green.

a) If the LED does not turn on after 30 seconds, remove the device from the charger slot and then place

it into the slot again.

b) If the LED indicator still does not turn on, try another charger slot.

Caution: Do not attempt to place the device into the charger unless you have first disconnected the
headset and any other peripheral devices. Do not remove the battery from the device when placing a
device into a charger.

Charging an A500 or T5-Series Battery

1.

Remove the battery from the Talkman device.

2.

Hold the battery with its contacts to the bottom and the Vocollect label facing you.

Confidential: For informational use by Honeywell resellers and customers only

Using the Talkman A500 | 17

Figure 3: Inserting a Battery Into the Charger

3.

Place the battery into an open battery slot on the top level of the charger.
When the battery is placed into the charger properly, the left LED indicator for the slot into which the battery
was placed turns red.

Note: The upper set of LED indicators apply to the charger's battery slots and the lower indicators
apply to the devices' slots.

Removing an A500, T2-Series or T5-Series Device From a Charger

The device is ready to use when the LED indicator on the device is blinking green. If the LED is blinking red,
the device is not ready to be used.

Important: If a device continuously displays a solid red light, contact your system administrator.

1.

Make sure that the device is ready to use.

2.

Pull up on the device to remove it from the device charger.

Figure 4: Removing a Device from a Charger

Inserting a Battery into a Talkman A500, T5-Series or T2-Series Device

Make sure the battery to be inserted is fully charged.

1.

Hold the Talkman so that the red and yellow ports are facing away from you.

2.

Hold the battery with the pins facing away from you and so that the Vocollect logo is on top.

3.

Place the battery in at an angle, pins end first.

Confidential: For informational use by Honeywell resellers and customers only

18 | Vocollect Talkman A500 Product Guide

4.

Push the back of the battery into place.
You will hear a click when the battery is in place.

Figure 5: Properly Inserting a Battery

Caution: Do not force the battery into the compartment. You may damage the battery or the device.

If the battery does not snap easily into place, reposition the battery in the compartment and try again.

Make sure the battery is firmly in place and can't be removed without pressing the battery release button.

Warning: Replace a battery only with another battery that has been authorized by Honeywell for the
product you are using. Use of an unqualified battery may present a risk of fire, explosion, leakage, or
other hazard. See also Honeywell Battery Safety

Removing a Battery from a Talkman A500, T5-Series or T2-Series Device

Make sure the Talkman device is off.

Caution: Do not remove the battery until the LED indicator is off. If you remove the battery when the
device is on or sleeping, any data collected could be lost.

1.

Hold the device in one hand with the battery compartment facing toward you.

2.

Press the battery release button all the way down until the top of the battery pops up from the battery
compartment.

Figure 6: Removing the Battery From a Device

Confidential: For informational use by Honeywell resellers and customers only

Using the Talkman A500 | 19

3.

Lift the battery out of the compartment.

Battery Warm-Up Time

If a battery has been used in a cold environment, it will not begin charging until it warms up sufficiently.

Approximate warm-up timeTemperature of battery use

6 minutes-4°C (24.8°F)

10 minutes-10°C (14.0°F)

22 minutes-20°C (-4°F)

30 minutes-30°C (-22°F)

Easy Configuration

Easy Configuration uses the serial connection between bays in the T5/A500 Combination Charger to distribute
configuration files from one device to all devices in the charger. This feature allows new installations to quickly
complete initial device configuration and simplifies adding new devices or returning repaired devices to service.

Any of the supported device models - T5, T5m, and A500 - may be configured using this feature. Multiple
models may be configured in the charger at the same time. Please note, however, that some configurable
parameters are specific to a device's radio card. Therefore, some parameters loaded from the master device
to devices with different radios will not be effective, and devices that receive the distribution may not receive
all of the desirable parameters for their specific radios.

Note: Easy configuration should be used only with a DHCP server.

Easy Configuration: Initial Setup

The following instructions are for initially setting up the site. That is, no devices are currently connected to
VoiceConsole.

1.

Create a device profile in VoiceConsole.

You can set the device profile as a "default profile," which automatically loads to any bare-platform devices.
The devices must be in standby mode and connected to VoiceConsole.

Note: The Talkman A500 model TT-802 ships as a bare-platform device. It does not have Vocollect
voice software—VoiceCatalyst or VoiceClient—preloaded.

2.

In the Advanced Device Settings text box, type this parameter: "distributable"="1"

The value of "1" marks the device profile as one that can be shared with other devices using the serial
connection between bays in the T5/A500 charger. If this parameter is not placed in the device profile or
if its value is set to zero, the device profile will not be shared.

3.

Follow the instructions in the VoiceConsole online help for completing the device profile.

4.

Use a serial cable to load this profile to a single device.

Note: If the device profile you are loading is configured for use with static IP addresses, all the devices
will have the same IP address.

Confidential: For informational use by Honeywell resellers and customers only

20 | Vocollect Talkman A500 Product Guide

Easy Configuration: Bringing Additional T5, T5m, and A500 Devices Online

A single device has been configured using the Easy Configuration Initial Setup instructions and VoiceConsole
Online Help. The following instructions are for configuring additional devices.

1.

Place a properly configured T5, T5m, or A500 device in the transmit bay in the charger. When facing the
charger bay, the transmit bay is the first bay on the right. It is identified with an off-white latch. The other
bays have dark gray latches.

2.

Place the new or repaired T5, T5m, or A500 devices in the remaining charger bays.

• The LED indicators on the unconfigured devices flash green until the devices determine that they

cannot reach VoiceConsole.

• The LED indicators flash orange as the devices attempt to connect to the network to listen for a file

broadcast.

• The LED indicators flash green briefly as the devices receive profiles from the configured device and

verify the configuration.

• The LED indicators change to solid red as the devices reboot.

• When the devices have applied the configuration file and successfully contacted VoiceConsole, the

LED indicators change to blinking green. The devices are then ready to use or can be used in another
charger to bring additional devices online.

Note: The AC power indicator at the bottom right of the charger displays alternating green and yellow
lights when Easy Configuration operations are occurring. Devices should not be removed until the
individual indicator on the device blinks green or the charger's power indicator glows solid green.

Turning a Talkman Device On

Before you turn on a device, make sure a headset and charged battery are properly connected to it.

1.

Press the Play/Pause button on the device.
The LED indicator differs depending on the device being used.

IndicatorDevice Type

A700 series

T2 series, T5 series and A500

The ring is yellow and rotates, then the ring segment
turns solid green.

First turns solid red while the processor reboots. It
then flashes red and green, turns solid, blinks red,
then turns solid green.

Turns solid greenT1

2.

The device says, "Current operator is operator name. Please keep quiet for a few seconds." The device
then starts a noise sample.

3.

After a brief pause, it says, "Please wait." After another pause, the device begins asking questions or
providing instructions.

Confidential: For informational use by Honeywell resellers and customers only

Using the Talkman A500 | 21

Turning a Talkman Device Off

Use a button control to properly power off the Talkman device. In some cases, the device turns off automatically.
In rare cases, a forced reset may be necessary. After the device is fully turned off, you can reboot it.

Powering Off by Using the Play/Pause Button

Press and hold the Play/Pause button until the LED indicator turns red. The device will store any data that
has not been transmitted. After a few seconds, the device says, "Powering off." The device turns off, and the
LED indicator light goes out.

Caution:

• Do not remove the battery until the LED indicator is off. If you remove the battery when the device is
on or sleeping, any data collected could be lost.

• You should not turn off the device if the LED indicator is blinking red (A500, T5-series and T2-series)
or has a rotating red ring (A700), unless it has been blinking red or rotating red for several minutes.
If a device is turned off in this state, it may not be ready to use when it is turned back on.

Powering Off Due to Inactivity

If the device's software detects no device activity for a specified length of time, it powers off automatically.

Powering Off Due to Low Battery Levels

If the device's software detects that the current battery level is critically low, it powers off automatically.

Booting a Device After Powering Off

If a device was properly powered off, it does the following operations after a battery is placed into the device
and the Play/Pause button is pressed:

• Performs a background noise sample

• Continues operation at the place in the task where you left off

• Transfers any templates to the host that had not been sent prior to powering off

• Transfers any output data records to the host that had not been sent prior to powering off

• Transfers any lookup tables to the device that had not been received from the host prior to powering off

Forced Reset

This type of reset is invoked by removing the battery from the device without properly powering it off first.

Caution: Perform a forced reset only as a last resort. If you reboot a device in this manner:

• the contents of its memory, including any data collected, will be lost

• the device starts over at the beginning of the task

• if you are in the process of retraining vocabulary, the device will send all vocabulary word templates
to the host computer when the device is turned back on. Do not do anything until the templates have
been sent to the host.

When the battery is replaced and the device is turned back on, it boots and attempts to load the current task
and operator. Once the task and operator have successfully loaded, the device behaves identically to a one
that has just had a new task or operator loaded.

Confidential: For informational use by Honeywell resellers and customers only

22 | Vocollect Talkman A500 Product Guide

About LED Indicators

Vocollect Talkman devices, SRX and SRX2 headsets, and their chargers have LEDs that indicate the state
of the equipment. These LEDs may be on, off or blink. In some cases an LED will blink, alternating between
two colors.

If the LEDs indicate that there is a problem, refer to information on troubleshooting to solve the problem. See
also Troubleshooting Problems Indicated by LED.

A500 Device LED Indicators

Dispositivo A500StatusLED

Device is onOnGreen

The device is in a chargerFast Blink

One of the following:Slow Blink

• the device is in sleep mode and
not in a charger

• the voice application selection
menu is in use

• certain portions of software are
loading

(Bluetooth indicator)

On BrieflyRed

Slow Blink

Device is turning on

Device is turning off

Error, contact system administratorOn Continuously

One of the following:Blinking

• retrieving and loading an
operator from VoiceConsole

• retrieving, reading and loading
a voice application from
VoiceConsole

• certain portions of software are
loading

Wi-Fi offOffAmber/Yellow

Wi-Fi on but not connectedFast Blink

Wi-Fi is on and connecting to a
wireless network

Bluetooth offOffBlue

DiscoveringOn

PagingFast Blink

Confidential: For informational use by Honeywell resellers and customers only

ConnectedSlow Blink

Device is discoverableSeries of Blinks

Using the Talkman A500 | 23

Loading an Operator's Templates

You need a device with a charged battery, headset, and any other equipment (belt, bar code reader) you are
going to use. You must be within radio range. Make sure the device is on or sleeping. The LED indicator
should be either solid green or blinking green (A500, T5-series and T2-series), solid green (T1), or have a
solid green ring segment or a rotating green ring (A700).

1.

Press the Operator button.
The device says "Current operator is operator name. Select menu item."

2.

Press the + button or — button until the device says, "Change operator."

3.

Press the Operator button.

4.

The device says, "Please wait" and retrieves a list of operators and teams. Wait for the device to say,
"Select team".

• If the device says "Current operator is (operator name). Change operator", skip to step 8.

5.

Press the + button or — button to scroll through the list of operator teams until you hear the name of a
team to which you belong.

6.

Press the operator button.
The device says, "Please wait" and retrieves a list of all operators who belong to the team that was selected.
The device then says, "Current operator is (operator name). Select new operator."

7.

Press the + button or — button to scroll through the list of available operator names until you hear your
name.

• If you do not hear your name, press the yellow play/pause button to cancel this operation and start
over from step 2.

• When selecting a team in step 5, choose the "All Operators" team.

• Consult with your supervisor if you are not listed in the "All Operators" team.

8.

Press the operator button.
The device says, "Loading operator" and loads your templates. Once it has loaded your templates, the
device says, "Current operator is (your operator name). Good night." The device then goes to sleep. The
next time you turn the device on, it will be ready to use.

Adjusting the Voice

Each Vocollect Talkman device uses Vocollect Voice software to provide instructions to the operator and
prompt him or her for responses.

The actual voice that speaks to the operator can be adjusted in several ways so that the operator can hear
and understand the information clearly.

• Adjust the pitch of the voice lower or higher

• Adjust the volume of the voice louder or softer

• Adjust the speed of the voice slower or faster

• Change the gender of the voice to male or female

Before making any changes to the voice:

Make sure the device is on or sleeping. The LED indicator should be either solid green or blinking green
(A500, T5-series and T2-series), solid green (T1), or have a solid green ring segment or a rotating green ring
(A700).

Confidential: For informational use by Honeywell resellers and customers only

24 | Vocollect Talkman A500 Product Guide

Adjusting the Pitch

Make sure the device is on or sleeping. The LED indicator should be either solid green or blinking green
(A500, T5-series and T2-series), solid green (T1), or have a solid green ring segment or a rotating green ring
(A700).

Note: You can only adjust the pitch for certain languages and certain Voices.

1.

Press the Operator button.
The device says "Current operator is operator name. Select menu item."

2.

Press the + or — button until the device says "Change pitch."

3.

Press the Operator button.

If you use the + button to scroll through the options, Change Pitch is the fifth menu item in the list.

4.

Press the + button to make the voice higher or the — button to make the voice lower.
The device says "higher" each time you press the + button and "lower" each time you press the — button.
If the pitch of the voice is at the highest possible setting, it says "This is highest." If the pitch of the voice
is at the lowest possible setting, it says "This is lowest."

Note: You can exit this menu without changing the settings by pressing the Play/Pause button before
you press the Operator button.

5.

When the pitch reaches the level you want, press the Operator button to save the new pitch setting.

Adjusting the Volume Using Voice

Make sure the device is on or sleeping. The LED indicator should be either solid green or blinking green
(A500, T5-series and T2-series), solid green (T1), or have a solid green ring segment or a rotating green ring
(A700).

1.

Say "Talkman, louder" to increase the volume or "Talkman, softer" to decrease the volume.
If the device says "This is softest" or "This is loudest", you cannot make the volume any louder or softer.

2.

When the voice is as loud or as soft as you want it, say "Talkman continue" to return to work.

Adjusting the Volume Using Device Buttons

Make sure the device is on or sleeping. The LED indicator should be either solid green or blinking green
(A500, T5-series and T2-series), solid green (T1), or have a solid green ring segment or a rotating green ring
(A700).

Press the + button to make the voice louder or the — button to make the voice softer.
The device says "louder" when the + button is pressed and "softer" when the — button is pressed. If the
volume of the voice is at the loudest possible setting, it says, "This is loudest." If the volume of the voice
is at the softest possible setting, it says, "This is softest."

Adjusting the Speed

Make sure the device is on or sleeping. The LED indicator should be either solid green or blinking green
(A500, T5-series and T2-series), solid green (T1), or have a solid green ring segment or a rotating green ring
(A700).

1.

Press the Operator button.
The device says "Current operator is operator name. Select menu item."

2.

Press the + or — button until the device says "Change speed."

Confidential: For informational use by Honeywell resellers and customers only

Using the Talkman A500 | 25

3.

Press the Operator button.

If you use the + button to scroll through the options, Change Speed is the fourth menu item in the list.

4.

Press the + button to make the voice faster or the — button to make the voice slower.
The device says "faster" each time you press the + button and "slower" each time you press the — button.
If the speed of the voice is at the fastest possible setting, the device says "This is fastest." If the speed of
the voice is at the slowest possible setting, it says "This is slowest."

Note: You can exit this menu without changing the settings by pressing the Play/Pause button before
you press the Operator button.

5.

When the voice is speaking as quickly or as slowly as you want, press the Operator button to save the
new speed setting.

Changing the Speaker's Gender

Make sure the device is on or sleeping. The LED indicator should be either solid green or blinking green
(A500, T5-series and T2-series), solid green (T1), or have a solid green ring segment or a rotating green ring
(A700).

1.

Press the Operator button.
The device says "Current operator is operator name. Select menu item."

2.

Press the + or — button until it says, "Change speaker."

3.

Press the Operator button.

If you use the + button to scroll through the options, Change Speaker is the sixth menu item in the list.

4.

Press the + or — button to hear the next speaker.
The device says, "This is female" when it toggles to the female voice, or "This is male" to indicate the male
voice.

Note: You can exit this menu without changing the settings by pressing the Play/Pause button before
you press the Operator button.

5.

When you hear the speaker you want to use, press the Operator button to select that speaker.

Understanding Talkman Commands

The Talkman device prompts the operator for responses that are specific to the voice-directed work he or
she is performing. Several basic Talkman commands, however, can be spoken by the operator at almost any
time while using the device.

Spoken CommandYou want to...

"Say again"hear the current prompt again

"Talkman sleep"put the device in sleep mode

"Talkman wake up"wake up the device

"Talkman backup"erase the previous response so you can respond to the same prompt

again (VoiceClient only)

(VoiceCatalyst 2.0 and newer only)

"Talkman battery status"check the remaining charge on a Talkman A700 battery

"Talkman help"hear instructions for your response to the current prompt

Confidential: For informational use by Honeywell resellers and customers only

26 | Vocollect Talkman A500 Product Guide

VoiceConsole (VoiceCatalyst 1.2 and newer only)

Options for Hearing Impaired Users

Vocollect products are designed for persons with average levels of hearing. Operators who use assistive
hearing devices may need to consider some adjustments when using Vocollect headsets in a production
warehouse environment.

Vocollect recommends experimenting with combinations of several basic changes to Talkman device operation
to improve audibility:

• Change language voices using VoiceConsole (see VoiceConsole Online Help)

• Adjust the pitch of the voice lower or higher

• Adjust the volume of the voice louder or softer

• Adjust the speed of the voice slower or faster

• Change the gender of the voice to male or female

Spoken CommandYou want to...

"Talkman help"hear a list of vocabulary words that you can say at the current prompt

"Talkman report problem"indicate a problem and send a snapshot of the log file to

Users may find that their assistive devices are passing through additional background noise that makes it
difficult to hear the Talkman device prompts. In this case, Vocollect recommends using a cupped headset to
help eliminate distracting input from the assistive devices.

If a user continues to have problems hearing the Talkman device after trying these options, Vocollect strongly
recommends consulting a medical professional. Hearing loss is a medical condition that requires the attention
of a qualified audiologist. The audiologist should be made aware of the options that Vocollect products offer
with pitch, volume, and sidetone so that he or she can make appropriate recommendations that may benefit
the user without possible side effects. Vocollect Technical Support can talk with the user's audiologist to
explain these options and make changes in the Talkman device configuration based on the specific
recommendations of the audiologist.

Caution: There are a variety of parameters that can further increase output levels of the Talkman device.
Vocollect does not recommend changing any of these settings in a way that increases sound output
levels without consulting a qualified audiologist. Changing these settings without qualified medical
supervision could result in additional hearding damage.

Vocollect products, and their default options, have been measured and qualified to ensure audio safety for
common work flows and for the general population. The default audio parameters should not be changed
without explicit direction from a qualified audio professional.

The Vocollect publication, Evaluating Audio Safety in Your Distribution Center, explains the importance of
maintaining audio safety in the work environment. This publication is available to Vocollect partners on

https://www.voiceworld.com.

Cleaning Procedures for Honeywell Equipment

Honeywell Vocollect Solutions products have a long service life if they are maintained properly. Follow
recommended cleaning practices.

Confidential: For informational use by Honeywell resellers and customers only

Using the Talkman A500 | 27

While Honeywell equipment is manufactured and tested to be resistant to normal dirt and deposits from the
workplace environment, the build-up of residue can damage the equipment and degrade performance over
time.

• Dirt or corrosion can prevent the proper seating of terminals in chargers and may cause intermittent
charging.

• Talkman®Connector (TCO) contacts that build up dirt, chemicals, and corrosion may cause intermittent
contact, static, and recognition problems.

• Excessive dirt on a keypad membrane can cause the membrane to weaken and tear.

Caution: Use only a solution of 70% isopropyl alcohol and water to clean equipment. Other products
have not been tested and may degrade the equipment.

Cleaning Plastics

Cleaning Hard Plastics

Clean the hard plastics on headsets, devices, chargers, and batteries with a soft cloth that is wet with a
solution of 70% isopropyl alcohol and 30% water.

Use a soft brush to keep the pocket areas of chargers free of dust and debris that may interfere with the
seating of equipment or electrical contact.

Cleaning Foam and Pliable Plastics

Clean headset foam parts (ear pads and headband pads) as well as flexible bands and non-foam padding
with a mild soap and water. Wash pads carefully so as not to tear or detach them.

Air dry the parts. Use of a concentrated heat source such as a hairdryer or clothes dryer is not recommended.

Replace pads that are excessively dirty, such as headset windscreens.

Cleaning Contacts

Clean flat contacts on the device, such as the Talkman Connector (TCO), or flat contacts on the battery and
charger with a 70% isopropyl alcohol solution.

Use a soft, lint-free cloth or premoistened alcohol wipe. Avoid using a cloth with long or thick fibers as the
fibers can attach to the connectors and cause intermittent contact.

Remove corrosion with a soft eraser (for example, a pencil eraser). The eraser must be in good condition
(soft, pliable, and not worn down to the mounting). A good test is to rub the eraser against your skin. If it feels
abrasive, do not use it, because it will damage the surface of the connectors.

You can also use a three-row cleaning brush with natural hog hair bristles to gently brush away dirt on the
contacts. A final alcohol wipe after this should ensure a clean contact.

Never bend or manipulate battery contacts.

Contact an authorized Vocollect Service Center to repair or replace contacts that are extremely corroded,
bent, or missing.

Confidential: For informational use by Honeywell resellers and customers only