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Operating Manual
Customer Service – Service à la clientèle
800.567.2951
VKI Publication # 100267-001 August 8, 2013
Technical Support – Soutiens technique
Eccellenza Express – Operating Manual
2 August 8, 2013
Table of Contents
Safety Information .............................................................................. 5
Specifications ...................................................................................... 7
Equipment Overview (Exterior) ........................................................... 8
Equipment Overview (Interior) ........................................................... 9
Unpacking ......................................................................................... 10
Plumbing the Machine ....................................................................... 11
Water Filter ....................................................................................... 13
Scalehammer™ .................................................................................. 13
Initial Coffee Water Level Adjustment .............................................. 14
Filling the Coffee Bean Hoppers ........................................................ 15
Filling the Powder Hoppers ............................................................... 17
Checking the Water Temperature ...................................................... 19
Emptying the Waste Bin .................................................................... 20
Viewing & Resetting the Counters ..................................................... 22
Error Counter ................................................................................. 23
Vend Counter ................................................................................. 24
Total Counter .................................................................................. 26
Clearing Message Counters ............................................................... 27
Programming .................................................................................... 28
Enter the Set-Up Menu Password ...................................................... 28
Set-Up Menu Structure .................................................................... 31
Set Coffee Menu.............................................................................. 32
Set Coffee Product ..................................................................... 32
Set Coffee Water ........................................................................ 32
Set Grinder Time ........................................................................ 32
Beverage Product and Water Settings ........................................... 33
Set Powder Menu ............................................................................ 36
Set Powder Product .................................................................... 36
Set Powder Water ...................................................................... 36
Set Powder Pulses ...................................................................... 36
Secondary Settings .................................................................... 37
Set Hot Water Menu ........................................................................ 37
Set Hot Water Times .................................................................. 37
Set Press & Hold Hot Water ......................................................... 37
Set Brewer Menu ............................................................................. 38
Set Top Pause ............................................................................ 38
Set Bottom Pause ....................................................................... 38
Set Pouring Time........................................................................ 38
Set Maximum Cups per Carafe ..................................................... 38
Brewer Settings ......................................................................... 39
Double Cup Setting .................................................................... 42
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Table of Contents
Set Interface Men u .......................................................................... 43
Language Setting ....................................................................... 43
Interface Settings ...................................................................... 44
Enable/Disable Buttons ............................................................... 44
Setting the Buzzer Pitch/Volume .................................................. 47
Moving Cup Size Button Position .................................................. 48
Set Default Cup Size & Strength ................................................... 50
Setting the Clock ........................................................................ 51
Set Message Menu .......................................................................... 52
Enable/Disable Messages ............................................................ 52
Setting Reminder Message Timers ................................................ 52
Message Settings ....................................................................... 52
Setting the Message Counters ...................................................... 54
Waste Container Message Settings if Using a Waste Chute .............. 56
Counters Menu................................................................................ 57
Error Counters ........................................................................... 57
Beverage Counters ..................................................................... 57
Cash Counters ........................................................................... 57
Resetting Counters ..................................................................... 57
Set Vending Menu ........................................................................... 58
Set Beverage Prices .................................................................... 58
Force Vending ............................................................................ 58
Money System Type ................................................................... 58
Bill Denomination Setting ............................................................ 58
Secondary Settings .................................................................... 59
Set Gram Throws Menu .................................................................... 60
Set Gram Throws – Coffee ........................................................... 60
Set Gram Throws - Powder .......................................................... 60
Set Powersaving Mode ..................................................................... 63
Water Tank Temperature Setting ...................................................... 64
Empty Water Tank (to Valve Level) ................................................... 66
Rinse Cycles ...................................................................................... 68
Brewer Rinse Cycle .......................................................................... 68
Quick Brewer Rinse Cycle ................................................................. 69
Powder (Whipper) Rinse Cycle .......................................................... 70
Maintenance ...................................................................................... 71
Daily .............................................................................................. 71
Weekly .......................................................................................... 71
Monthly ......................................................................................... 72
Every 6-12 Months .......................................................................... 72
Sanitization – Milk System ............................................................... 73
Removing the Brewer ........................................................................ 74
Installing the Brewer ........................................................................ 76
Draining the Water Tank ................................................................... 78
Error Messages .................................................................................. 79
Information in this document is subject to cha nge witho ut no tic e .
4 August 8, 2013
Safety Information
This equipment must be used specifically for the purpose for which it is
resulting from improper use of this equipment.
Your safety is very important to us. It is imperative that you read and understand
this safety information before proceeding with the installation and operation of this
coffee maker.
designed. The manufacturer is not responsible for damage or injury
This coffee maker is designed for indoor use ONLY and must never be
installed outdoors.
The installation of this equipment must comply with all municipal,
state/provincial, and federal electrical and plumbing codes.
Installation and servicing of this equipment must only be
performed by qualified personnel. Do not attempt to install or se rvice
this equipment if you are not qualified as it may result in personal injury.
There are no user-serviceable parts inside the equipment.
Eccellenza Express – Operating Manual
This equipment must be installed in a location with an ambient
temperature between 5°C-35°C (40°F-95°F).
The main water supply pressure must be between a minimum of 20psi
and a maximum of 100psi.
This equipment must be positioned so that the wall plug and the main
power switch are both easily accessible.
Do not connect the coffee maker to a voltage supply other than the
voltage indicated on the serial number decal.
Do not immerse this coffee maker or any part of this equipment in liquid.
Do not install the equipment in an area where water spray is present.
This coffee maker must be installed securely on a level surface . If it does
not appear to be a stable location, select another installation location.
Keep hands clear of the dispensing area at the front of the coffee maker.
Liquids being dispensed are extremely hot and can cause severe
burns.
Never disconnect the coffee maker by pulling on the service cord, and
never use the coffee maker if the service cord is damaged.
If the service cord is damaged, it must be replaced with a new service
cord that is available from your distributor or the manufacturer of this
equipment.
August 8, 2013 5
Eccellenza Express – Operating Manual
Unauthorized modifications made to this coffee maker can result in
Safety Information
Never attempt to override the safety features incorporated into the
equipment. They are there for your protection and should never be
bypassed und er any circumstances.
Always switch the power off and disconnect the service cord when
cleaning the interior of the coffee maker. Components inside the coffee
maker can cause electrical shock resulting in personal injury.
If the coffee maker is not working properly or appears to have a fault,
switch off the power, disconnect the service cord and call an authorized
technician immediately for service. Only qualified personnel should
perform service on this equipment .
Use caution when servicing the water heater or the outlet valves as they
may be extremely hot and can cause severe burns.
Use caution when working inside the coffe e maker as there may be sharp
edges on some components that can cause cuts.
To prevent electrical shock, remove all jewelry (rings, watc hes, etc.) when
servicing the coffee maker.
Use only original manufacturer replacement parts in this coffee
maker. Unapproved replacement parts can result in personal injury, fire
and/or further damage to the equipment.
Do not allow children to access this equipment. They are not aware of the
potential dangers that exist.
Never use ammonia based cleaners on machine surfaces as they will
become discolored and/or damaged permanently. Use milder cleaning
products, such as dish soap.
serious personal injury and/or damage to the equipment, and voids all
6 August 8, 2013
Specifications
Voltage Rating
120 Volts AC @ 60hz (120 Volt Model)
240 Volts AC @ 50hz (240 Volt Model)
Heater Wattage
1100 Watts
Weight (empty)
76 lbs (34.5 kg)
Coffee Bean Hopper
Capacity (2)
approximately
Powder Capacity (2)
approximately 1.1 lbs (500 g) each
Cup Sizes
Variable capacity
Brewing Capacity
60 x 8.0 oz. (240ml) cups/hour
Water Tank Capacity
0.79 gallons (3 liters)
Waste Bin Capacity
1.9 lbs (860 grams)
Temperature Control
Electronic Probe
Heating Time
15-20 minutes after installation
Brew Temperature
198°F (92°C)
Heater Protection
Yes
Overflow Protection
Yes
Circuit Protection
Yes
Certifications/Listings
c
CSAus, CE, NSF, NAMA
Coffee Maker Dimensions
Height:
28 3/8” (72.1 cm)
Width:
15 1/2” (39.4 cm)
Depth:
23 3/4 ” (60.3 cm)
Minimum
Height:
32 5/8” (82.9 cm)
Width:
15 1/2” (39.4 cm)
Depth:
25 3/4” (65.4 cm)
NOTE: Any references made in this manual to coffee blends and powder
products are for example purposes only. The actual products used in the
equipment may be different than the examples used in this manual.
1.3 lbs (600 g) each
Eccellenza Express – Operating Manual
Installation Requirements
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Eccellenza Express – Operating Manual
NOTE: The Eccellenza Express is equipped with a touch-screen LCD display.
options and making selections is accomplished by touching
the options or selections required on the front screen of the machine.
Equipment Overview (Exterior)
Coffee Bean
Hoppers
Bean Hopper
Lock
LCD Display
and Selection
Buttons
(Touch Screen)
Front Door
Lock
Cup Stand &
Grill
Scrolling through
8 August 8, 2013
Equipment Overview (Interior)
Interior Buttons
Cup Stand &
Grill
Whipper
Waste Bin
Brewer
Coffee Bean
Grinder
Powder
Coffee Bean
Hoppers
Grounds
Tray
Eccellenza Express – Operating Manual
Hoppers
August 8, 2013 9
Eccellenza Express – Operating Manual
the front door. It is not designed to support the weight of the machine,
and serious personal injury and/or damage to t he unit may occur.
NOTE: Prior to signing for the delivery, check the shipping carton for
. Indicate any damage on the delivery slip and have the driver sign
must be claimed with the
carrier, and not with VKI Technologies.
NOTE: Keep all packaging material in case the equipment must be transported
or shipped. Also, when transporting the unit for installation, leave it on the base
Unpacking
damage
acknowledging it. Damages during shipping
1. Cut the two straps on the outside of the box.
2. Open the flaps on the top of the box and remove the foam bolster from the
top of the machine.
3. Use the box flaps to lift the box up and off of the machine.
4. With the help of a colleague, lift and place the coffee maker onto a
workbench or cabinet.
WARNING: DO NOT lift the coffee maker by placing your hand under neath
5. Remove the keys from the small envelope attached to the service cord.
6. Remove all the shipping tape from the outside and inside of the machine.
7. Remove the cup tray shipped inside the coffee maker and install it onto the
front door.
of the packaging to reduce the risk of damage to the levelers.
10 August 8, 2013
Eccellenza Express – Operating Manual
Installation of this equipment must comply with all local, state/provincial
NOTE: When installing the Eccellenza Express onto a cabinet or countertop,
the bottom of the machine.
Plumbing the Machine
and feder al plumbing codes. It is the responsibility of the installer (and
not VKI Technologies) to research and to comply with all of these codes.
ensure that the machine is level. This is done by adjusting the levelers (legs) at
1. Specifications and Limitations:
The total overall length of installed section of water tubing should never exceed 25 feet
(7.6 meters) per unit. In the event more than 25 feet (7.6 meters) of conduit tubing is
required, as measured from the water supply connection (building plumbing) to the
brewing equipment or cooler unit, customer will be required to sign a waiver document
thus releasing the Van Houtte group of companies from any and all responsibility in the
event damage is incurred as a result of a water leak from installed water tubing and/or
fittings and/or equipment.
2. Water Supply & Tubing - Material Requirements (Conforms to NSF-51 & NSF-61):
NOTE: The main water supply pressure must be between a minimum of 20 psi and a
maximum of 100 psi.
Water supply connection (building plumbing to water tubing conduit):
► PREFERENCE: 2” copper shunt & compression tee fitting (multi unit location)
► ALTERNATE: Self-piercing valve (single unit locations only)
Water tubing (water supply to water filter – water filter to brewing equipment):
► NSF CERTIFIED: 3/8” I.D. Reinforced PVC Beverage grade hose tubing
NOTE: If as a result of either building or mun icipal codes or both, that a copper
conduit connection is deemed required, customer is subsequently
responsible for providing required copper tubing length according to the
customer site’ s needs along wit h a shut-off valve fo r each individual unit to
be installed at sa id location.
3. Water Filter - Material Requirements (Conforms to NSF-42 & NSF-53):
Water filter & filter head:
► NSF CERTIFIED: EVERPURE 4H, or 4K-Plus, or 2K-Plus, or OCS (water
filters must be purchased from an approved Van Houtte supplier).
► An Everpure QL3 head with integrated shut-off valve must be installed
NOTE: Accessibility to shut-off valve(s) must be provided and explained to
customer in the event water supply to brewing or co oler equipment must
be shut off.
August 8, 2013 11
Eccellenza Express – Operating Manual
NOTE: The shut -of f valve must be easi l y
during the installation.
MATERIAL REQUIREMENTS:
TUBING (WATER FILTER TO EQUIPMENT): St ainless steel brai ded hose
connect type fittings are not approved for use with any
NOTE: For multi-unit locations whereby the main water conduit is supplying
water to more than one unit (including water co olers), a separate in-line
shut off valve must be installed onto each individual equipment unit.
4. Water Fittings & Valves - Material Requirements (Conforms to NSF-51 & NSF-61):
Fittings & valves (water supply connection - water filter head - brewing equipment):
► NSF CONFORMING: BARB type fittings with OERTIKER clamps
► PREFERENCE: Custom nickel plated brass
► ALTERNATE: Stainless Steel (mu c h more costly)
Quickequipment manufactured by VKI Technologies.
accessible by the customer, who
must be informed of its location
EQUIPMENT FITTING: Male 3/8 inch NPTF
TUBING (WATER SUPPLY TO FILTER): Reinforced PVC Beverage grade
12 August 8, 2013
Water Filter
NOTE: When the filter is installed or replaced, make sure to write the
installation date in the provided area on the filter cartridge. Follow the
manufacturer’s recommendations for filter replacement intervals.
To maintain the equipment warranty, VKI requires the use of a high quality water
filter (such as Everpure™ Filters) which will eliminate most odors present in water,
and reduce the amount of particles entering the water tank. The following are basic
instructions for installing a cartridge type filter using a head bracket (Everpure™ type
filter).
1. Assemble the retaining bracket to the filter head.
2. Insert the cartridge into the filter head and turn the cartridge clockwise.
3. Apply Teflon tape to the threaded portion of two 3/8" x 1/4" fittings and
screw each into the filter head.
4. Mount the water filter at an easily accessible place for servicing, such as:
Eccellenza Express – Operating Manual
(a) Under the sink against the back or side wall,
(b) On the back of a utility cabinet,
(c) On the back of the cof fee maker,
(d) Any location generally within 20 feet of the machine.
Scalehammer™
VKI also recommends the use of the Scalehammer™ electronic scale treatment
device. The Scalehammer™ electronically treats incoming water, preventing scale
particles from sticking to the water tank, valves, tubing, etc. As scale is one of the
largest causes of service calls on these types of equipment, using the
Scalehammer™ keeps the equipment working efficiently and free of scale related
problems.
Installation instructions are provided in the box with every Scalehammer™ device.
Should you require additional copies, log on to
the electronic v ersion of the manual.
www.scalehammer.com to download
August 8, 2013 13
Eccellenza Express – Operating Manual
Restrictor
Initial Coffee Water Level Adjustment
When the Eccellenza Express is initially installed, you may be required to adjust the coffee
water level in the cup. Instead of going into the set-up and changing multiple water
settings, you can simply adjust the restrictor on the coffee valve to compensate.
1. Remove the right side panel.
a) Remove the two screws securing the panel to the machine.
2. Adjust the restrictor on the coffee valve using an Allen key.
a) Turn the restrictor clockwise to decrease the water flow.
b) Turn the restrictor counter-clockwise to increase the water flow.
3. Re-install the water tank valve cover.
14 August 8, 2013
Filling the Coffee Bean Hoppers
1. Unlock the coffee bean hopper cover, l ift it up to remove it, and set it aside.
2. Remove the individual hopper lids and set them aside.
Eccellenza Express – Operating Manual
3. Fill the hoppers with fresh coffee beans.
a) Coffee blend 1* beans in the left hopper (labeled Coffee 1).
b) Coffee blend 2* beans in the right hopper (labeled Coffee 2).
*
The milder of the two blends m ust always be used in the Coffee 1 hopper and th e s tr on ger in the
Coffee 2 hopper. If configured for Decaf, the decaf beans are use d in the Coffee 2 hopper.
August 8, 2013 15
Eccellenza Express – Operating Manual
NOTE: Any references made in this manual to coffee blends and powder
al products used in the
equipment may be different than the examples used in this manual.
4. Replace the individual hopper lids.
5. Replace the coffee bean hopper cover and lock it in place.
6. Open the front door and press the “C
YCLE BREWER” button. The brewer will
cycle and stop, and the screen now displays the following:
a) Press the “Clear Coffee 1” button to reset the “Refill” reminder
message for the left bean hopper.
b) Press the “Clear Coffee 2” button to reset the “Refill” reminder
message for the right bean hopper.
7. Press the “C
YCLE BREWER” button once more to cycle the brewer back to the
home position and exit back into standby mode.
8. Close the front door and lock it.
products are for example purposes only. The actu
16 August 8, 2013
Filling the Powder Hoppers
Powder 1 = Milk*
For reference purposes only.
1. Open the front door, remove the lid from the powder hopper to be refilled and
set it aside.
Powder 2 = Hot Chocolate*
*
Eccellenza Express – Operating Manual
2. Fill the hopper with powder product and re-install the hopper lid.
3. Repeat the same procedure for the other powder product hopper, if required.
August 8, 2013 17
Eccellenza Express – Operating Manual
4. Press the “CYCLE BREWER” button. The brewer will cycle and stop, and the
screen now displays the following:
a) Press the “Clr Powder 1” button to reset the “Refill” reminder
message for Milk.
b) Press the “Clr Powder 2” button to reset the “Refill” reminder
message for Chocolate.
5. Press the “C
YCLE BREWER” button once more to cycle the brewer back to the
home position and exit back into standby mode.
6. Perform a “Powder Rinse” cycle to flush any powder that fell into the
whipper bowl [see “Rinse Cycles” on page 68].
18 August 8, 2013
Eccellenza Express – Operating Manual
NOTE: When pressing the Language button to view the temperature, the
back to its original setting.
Checking the Water Temperature
The temperature of the water in the water tank can be checked at any time while the
machine is in standby mode. To check the water temperature, press the “Language”
button and keep it pressed for five seconds.
The temperature is then displayed in the lower center of the screen.
The remove the temperature reading from the screen, press the “Language” button and
keep it pressed for five secon d s .
language setting will change. Use the Language button to re-set the language
August 8, 2013 19
Eccellenza Express – Operating Manual
Emptying the Waste Bin
1. Unlock and open the front door.
2. Lightly lift and swing open the powder hopper support.
3. Remove and empty the waste bin.
4. Re-install the waste bin and swing the powder hopper support back to its
original position.
20 August 8, 2013
Eccellenza Express – Operating Manual
5. Press the “CYCLE BREWER” button. The brewer will cycle and stop, and the
screen now displays the following:
a) Press the “Clr Waste Bin Co unt” button to reset the “Empty”
reminder message for the Waste bin.
6. Press the “C
YCLE BREWER” button once more to cycle the brewer back to the
home position and exit back into standby mode.
7. Close the front door and lock it.
August 8, 2013 21
Eccellenza Express – Operating Manual
Viewing & Resetting the Counters
Press “Set-Up” button on the interior panel.
► The Set-Up menu displays on the LCD Screen.
As a safety precaution, this is the only menu that is visible when initially
entering the Set-Up menu. A password is required to access the more
critical settings.
As there is only one selection available without entering a password, press the
COUNTERS” selection (or the “ENTER” button) to access the counters. The following
“
menu now appears;
The Counters Menu contains the following options:
Error Counter – gives a history of the last ten errors detected
Vend Counte r – displays the number of vends made by the unit
Total Counter – displays the total vend history of the unit
22 August 8, 2013
Eccellenza Express – Operating Manual
NOTE: “
1” is the most recent error, and “
10” is the oldest error. If a
errors down by one, and removi ng t he oldes t er r or from the li s t.
Error Counter
This menu tracks the last ten errors1 that were detected by the equipment.
This is a useful feature as you can check to see if any error keeps repeating
(such as a “Check Water Source” error, for example), and then it can be
corrected to prevent a reoccurrence.
In some cases, the customer may report a fault that is no longer present when
the technician arrives. Checking the error counters may help identify the fault
that was reported.
1. After accessing the
on the screen.
COUNTER menu, select the “ERROR COUNTER” option
2. The following menu now appears on the display. In this case, “
ERROR 1”
(the most recent err or) is identified as an overflow error. The number
shown beside the error description (124, in this case) shows the
number of vends that have been made since the error occurred.
3. To select another error counter, simply press the counter required on
the touch-screen. Once the error is highlighted (“
ERROR 2” in this case),
the error description and the number of vends since the error occurred
appears in the lower boxes (water source error, 255 cups ago).
ERROR
new error is detected, it is displayed in the “ERROR 1” position, shifting all the other
1
See page 77 for a list of Error Messages
August 8, 2013 23
ERROR
Eccellenza Express – Operating Manual
Vend Counte r
This menu tracks the number of beverages dispensed by the unit since the
counters were last cleared. For example, if “Coffee 1” is selected, the display shows
the total number o f cups (all s izes, a ll streng ths) of Coffee 1 that were dis pensed .
It is also possible to get more spec ific in format ion, s uch as the numbe r of cu ps by
cup size, strength, etc., by accessing further into the produc t’s c ounter.
1. After accessing the counter menu, select the “V
END COUNTER” option on
the screen.
2. The menu now displays a list of all the beverages available. Select the
desired beverage and the total number of cups dispensed is displayed in
the box at the bottom of the screen.
In this case, the “50/50” beverage is selected and the counter displays
16 cups total (which includes all cup sizes). To get more detailed
counters, press the “Enter” button. To clear (reset) this counter, press
the “Clear Counters” button.
3. The cup size counter is now accessed for the “50/50” beverage. You can
now view the number of cups brewed by beverage cup size. In this case,
of the 16 beverages dispensed, only 1 was a small size.
24 August 8, 2013
Eccellenza Express – Operating Manual
NOTE: To know your location when navigating the menu system, the menu path
appears to the right of the settings box. In the case above, the path is
level back in the menu system.
NOTE: Any references made in this manual to coffee blends and powder
products are for example purposes only. The actual products used in the
equipment may be different than the examples used in this manual.
4. To view how many medium cups were dispensed, select the “Medium
Size” option until it is highlighted. In this case, of the 16 beverages
dispensed, 15 were a medium size.
5. To view how many large cups were dispensed, select the “Large Size”
option until it is highlighted. In this case, of the 16 beverages dispensed,
none were of the lar ge cup size.
As you can see, by adding the counters of each cup size (1+15+0), we get
the total that was indicated for the House Blend beverage counter (16).
COUNTER/VEND COUNTER/ 50/50. Pressing the “previous“ button moves you one
August 8, 2013 25
Eccellenza Express – Operating Manual
NOTE: The “Total Private” counter (which is only visible after entering the
Express and cannot be cleared (reset to z ero ) .
Total Counter
1. After accessing the counter menu, select the “TOTAL COUNTER” option
on the screen.
2. The menu now displays the “Total Public” counter. This counter
displays the total number of beverages distributed by the machine since
it was put into service.
“Set-Up” password) acts as an ‘odometer’ for the Eccellenza
26 August 8, 2013
Clearing Message Counters
1. Open the front door and press the “CYCLE BREWER” button. The brewer
will cycle and stop, and the screen now displays the following:
a) Press the “Clr Hopper 1” button to reset the “Refill” reminder
message for Colombian.
b) Press the “Clr Hopper 2” button to reset the “Refill” reminder
message for French Roast.
Eccellenza Express – Operating Manual
c) Press the “Clr Powder 1” to reset the “Refill” reminder
message for Milk.
d) Press the “Clr Powder 2” to reset the “Refill” reminder
message for Chocolate.
e) Press the “Clr Waste Bin Count” to reset the “Empty” reminder
message for the Waste Bin.
f) To clear all of the counters at the same time, press the “Clear All
Counters” button.
August 8, 2013 27
Eccellenza Express – Operating Manual
Programming
This section of the manual guides you through the process of making changes to
settings, and activating features/functions of the Eccellenza Express. As the
procedure is similar for adjusting all of th e settings in the equipment Set-Up mode
(and there are dozens of possible settings), only a few examples will be detailed
step-by-step. Refer to the flowcharts provided as a reference when navigating the
equipment’s software.
To access the Set-Up mode, press “S
► The S
ET-UP menu displays on the LCD Screen.
As a safety precaution, this is the only menu that is visible when initially
entering the S
technician to access the more critical settings. This password should not
be given to the caretaker to eliminate the possibility of settings getting
accidentally changed.
ET-UP menu. A password must be entered by the service
ET-UP” button on the interior panel.
Enter the Set-Up Menu Password
1. Press the button on the lower right side of the panel.
28 August 8, 2013
Eccellenza Express – Operating Manual
Contact VKI for
2. Enter the Access Code (password) using the selection panel buttons.
a) The LCD will change to display numbers corresponding to the
selection panel buttons.
b) Enter the password* using the corresponding selection buttons.
c) A small box becomes visible as the password is being entered.
Once the password is entered, press the
TEXT BOX at the top of
the screen.
Password*
d) If the correct password has been entered, a confirmation
message appears.
NOTE: Do not disclose this password to the customer/caretaker.
This passwo r d is there to prevent unauthorized perso nnel
from tampering with the machine settings, which can
result in a needless service call.
August 8, 2013 29
* contact VKI for the password @ 1-888-854-0207
Eccellenza Express – Operating Manual
SET PRODUCT
Adjust product and water timings. Also
SET BREWER
Adjust pause timings, carafe settings,
SET WATER
Set the water temperature and access
SET INTERFACE
Enable buttons, set messages, buzzer
TRANS SET
Accessed for transmitting and receiving
COUNTERS
View and reset product counters. Also
SET VENDING*
Set beverage pricing, type of money
SET GRAM
Adjust the gram throw for a coffee or
SET
Program the machine to switch OFF
e) The screen then automatically changes after one second and the
full set up menu appears.
The Set-Up Main Menu contains the following options:
used for adjusting grinding time, if this
option is available.
TANK
FILE
double-cup settings and fine tuning of
the brewer cycle.
the Empty Water Tank cycle.
options and default settings.
data (Pocket PC to machine and viceversa) – mainly images, text and factory
settings.
displays error counters.
system used, and bill denominations
accepted.
*NOTE: This menu and its settings are
only visible if the Eccellenza Express is
set to “Coin” mode.
THROWS
30 August 8, 2013
POWERSAVE
powder product globally.
power to the heating element during the
pre-set time of the day.
Eccellenza Express – Operating Manual
Page 32
Page 36
Page 37
Page 38
Page 43
Page 57
Page 58
Page 60
Page 63
Set-Up Menu Structure
The following series of flowcharts outline the menu structure when accessing the
Eccellenza Express set-up. Each arrow points to the next level in the set-up.
Consequently, pressing the “Previous” button while nav igating the menu returns
you to the previou s l evel.
A menu that continues off the page ends with a large letter or number. The next
level of the menu starts on a succeeding page, beginning with that same letter or
number. For example, the “Set Coffee” menu below ends with a large letter “A”.
To continue through this menu, go to the page identified and locate the next
level(s), also identified by the large letter “A”, at the beginning.
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Eccellenza Express – Operating Manual
NOTE: To get the recommended gram throws for the coffee blend or powder type
settings are required for the machine to dispense the best tasting beverage possible.
Set Coffee Menu
Settings Acc essed in thi s Menu
Set Coffee Product
Set Coffee Water
Set Grinder Time
While in Set-Up, use the “Up” or “Down” arrows to scroll through the available options,
press the required option or press “Enter” to select and advance one level, or press
“Previous” to go back one level.
being used in the Eccellenza Express, you’ll need to contact your supplier. These
32 August 8, 2013
Beverage Product and Water Settings
NOTE: T o reserve a menu location for possible future products that the equipment
menus are not listed in the flowchart and can be ignored when in the set-up mode.
Eccellenza Express – Operating Manual
1. To access the S
ET PRODUCT menu, press SET PRODUCT on the touch-
screen. Please note that product timing and water timing can be adjusted
while in this menu.
2. The display changes to show a list of products.
The factory default S
ET PRODUCT Menu contains the following options:
Coffee 1 (Light Med Roast) - coffee
50/50 (House Blend) – coffee
Coffee 2 (Dark Roast) – coffee
Cappuccino – coffee & milk
Mochaccino – coffee, chocolate & mil k
Caffe Latte – coffee & milk
Espresso - coffee
Hot Cocoa – chocolate
Hot Milk Choco – chocolate & milk
Café Mocha – coffee & chocolate
Hot Water – hot water for tea, etc.
may offer, the label “Not Used” may appear in certain menus. For clarity, these
August 8, 2013 33
Eccellenza Express – Operating Manual
3. Scroll to the selection that requires adjusting by pressing the UP or
DOWN buttons at the left of the LCD screen.
4. Press the required selection on the screen to access the settings for that
selection. In this example, C
APPUCCINO is used.
5. In this case, the options available are the following:
6. For this example, the coffee will be adjusted (should another option be
required, simply select it on the touch-screen). Press S
ET COFFEE to
access this option.
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7. The screen now displays the following. Select whether to set the product,
water or grinder timing – in this case, the product timing will be adjusted.
8. To set the product time for Coffee 2, select it on the touch-screen. The
screen will display the following:
9. To set the timing for the small cup size, press the enter button (should
another option be required, scroll to that option using the
UP or DOWN
buttons or select it on the screen). Th e screen will display the following:
10. Increase or decrease the product timing by using the up or down buttons.
Note that the all product settings increase or decrease by 1 gram increments.
August 8, 2013 35
Increase Setting Decrease Setting
Eccellenza Express – Operating Manual
NOTE: To get the recommended gram throws for the coffee blend or powder type
settings are required for the machine to dispense the best tasting beverage possible.
Set Powder Menu
Settings Acc essed in thi s Menu
Set Powder Product
Set Powder Water
Set Powder Pulses
While in Set-Up, use the “Up” or “Down” arrows to scroll through the available options,
press the required option or press “Enter” to select and advance one level, or press
“Previous” to go back one level.
Note that the all product settings increase or decrease by 1 gram increments.
being used in the Eccellenza Express, you’ll need to contact your supplier. These
36 August 8, 2013
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Descriptio n o f Certain Func t ions or Settings
# Pulse Powder x
Sets the number of pulses (activations) that the
powder outlet valve has during a cycle.
Pulse x Time
Sets the duration of each pulse for the powder outlet
valve.
Delay Slot x
On mixed beverages, this sets a delay for powder
brewer (or coffee disp ensing portion of th e cycle).
NOTE: It is recommended that you do not alter these settings if you don’t fully
understand their function. The factory settings provided by VKI have been
thoroughly tested to provide the best results for products used in this equipment.
Secondary Settings
Throughout the programming section of this manual, you may notice certain
secondary functions or settings in the equipment Set-Up that are not
described in detail in this manual. A table with a quick description of these
functions and settings is included to provide you with an idea as to what they
control.
dispensing portion of the cycle in relation to the
Set Hot Water Menu
Settings Acc essed in thi s Menu
Set Hot Water Times
Set Press & Hold Hot Water
While in Set-Up, use the “Up” or “Down” arrows to scroll through the available options,
press the required option or press “Enter” to select and advance one level, or press
“Previous” to go back one level.
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Set Brewer Menu
Settings Acc essed in thi s Menu
Set Top Pause
Set Bottom Pause
Set Pouring Time
Set Maximum Cups per Carafe
Set Double Cup
While in Set-Up, use the “Up” or “Down” arrows to scroll through the available options,
press the required option or press “Enter” to select and advance one level, or press
“Previous” to go back one level.
38 August 8, 2013
Brewer Settings
Eccellenza Express – Operating Manual
1. While in the Set-Up mode, select the S
2. The screen will display the following:
ET BREWER option on the screen.
The S
ET BREWER menu contains the following options:
Top Pause Time – adjust Top Pause timing
Bottom Pause – adjust Bottom Pause timing
Pouring Time – adjust Pouring Pause timing
Set Max Carafe – set the maximum number of cups per carafe
Set Double Cup – enables the double cup feature
3. As an example, to adjust the Bottom Pause timing, select the BOTTOM
PAUSE option on the touch-screen to access this menu.
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4. The display will change to show a list of products.
The factory default S
ET PRODUCT Menu contains the following options:
Coffee 1 (Light Med Roast) – coffee
50/50 (House Blend) - coffee
Coffee 2 (Dark Roast) - coffee
Cappuccino – coffee & milk
Mochaccino – coffee, chocolate & mil k
Caffe Latte – coffee & milk
Espresso - coffee
Hot Cocoa – chocolate
Hot Milk Choco – chocolate & milk
Café Mocha – coffee & chocolate
Hot Water – hot water for tea, etc.
5. Scroll to the selection that requires adjusting by pressing the
DOWN button on the screen.
UP or
6. Select required beverage on the touch-screen. In this example, C
is used.
OFFEE 2
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NOTE: Any references made in this manual to coffee blends and powder
products are for example purposes only. The actual products used in the
equipment may be different than the examples used in this manual.
7. The screen changes to display the cup size options. Select the required
cup size on the screen to access it.
8. At this point, select the strength required on the screen.
9. The pause timing is now displayed. Increase or decrease the pause
timing by using the
UP or DOWN buttons.
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Double Cup Setting
Any one of the three cup sizes can be programmed to dispense a double-cup (two
consecutive cups) using this feature. For example, to brew a 24-oz. beverage, you
can set the 12-oz. large cup to brew a double-cup.
1. While in the Set-Up mode, select the SET BREWER option to access this
menu.
2. Scroll to the Set Double Cup menu, and select it.
3. Select the cup size to be double-cupped.
4. Activate or deactivate the Double Cup feature for this cup size by
selecting the appropriate option.
42 August 8, 2013
Set Interface Menu
Page 52
Settings Acc essed in thi s Menu
Enable/Disable Buttons
Language Setting
Set Buzzer
Move Cup Size Button Position
Set Default Cup Size & Strength
Set Clock
Eccellenza Express – Operating Manual
While in Set-Up, use the “Up” or “Down” arrows to scroll through the available options,
press the required option or press “Enter” to select and advance one level, or press
“Previous” to go back one level.
August 8, 2013 43
Eccellenza Express – Operating Manual
Interface Settings
1. While in the Set-Up mode, select the S
this menu.
2. The screen will display the following:
ET INTERFACE option to access
This menu contains the following options:
Buttons Enab le – enable/disable buttons and features
Language – set the default language
Set Message – disable messages, or set them to passive/active
Set Buzzer – adjust the volume/pitch of the buzzer
Set Clock – set the time on the machine’s internal clock
Enable/Disable Buttons
1. In this example, the F
Select the B
UTTONS ENABLE option on the screen to access it.
RENCH ROAST button (beverage) will be disabled.
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Eccellenza Express – Operating Manual
Coffee
Hot Milk Choco
Cappuccino
Hot Water
Mochaccino
Coffee 1
Caffè Latte
50/50
Café Mocha
Coffee 2
Espresso
More Buttons*
Hot Cocoa
2. The following screen will be displayed.
This menu contains the following options (factory default):
*More Buttons – enter this option to enable/disable the Cup
Sizes and Strengths
3. Scroll to the selection that requires adjusting by pressing the
DOWN
button on the screen. Once the required selection is visible, select it on
the touch-screen to access it.
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Eccellenza Express – Operating Manual
NOTE: Any references made in this manual to coffee blends and powder
products are for example purposes only. The actual products used in the
equipment may be different than the examples used in this manual.
4. The screen will display the following:
5. Select the B
UTTON DISABLE option on the screen.
6. The screen will now automatically revert to the list of beverages, in case
another beverage needs to be disabled.
46 August 8, 2013
Setting the Buzzer Pitch/Volume
Eccellenza Express – Operating Manual
1. While in the Set-Up mode, select the S
2. Select the S
ET BUZZER option on the screen.
ET INTERFACE option on the screen.
3. Three options appear for the buzzer setting:
a. Activated – the buzzer is enabled
b. Deactivated – the buzzer is turned OFF
c. Set Tone – the pitch/volume adjustment of the buzzer
Select the SET TONE option on the screen.
4. Using the
UP or DOWN button, adjust the buzzer tone.
a. UP – Increases the pitch, decreases the volume
b. DOWN – Decreases the pitch, increases the volume
August 8, 2013 47
Eccellenza Express – Operating Manual
Moving Cup Size Button Position
With the factory default settings, the Small Cup is in position 1, Medium Cup is in
position 2 and Large Cup is in position 3 (these positions are the order in which
the cups appear on the screen when selecting a beverage). This feature allows
you to change the position of each of the cup si z es.
1. While in the Set-Up mode, select the S
screen.
2. Select the B
ET INTERFACE option on the
UTTONS ENABLE option.
3. Scroll to and select the M
ORE BUTTONS option.
4. Select the cup size that you want to move. In this example, the Medium
Size will be used.
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NOTE: Moving the Medium Cup size to position 1 causes the Small Cup size
to another position causes i t to sw ap pos i ti ons w i th the one to which it is moved.
NOTE: The default cup size is always the regular cup size (the cup size that
). The only way to change this is to either adjust the
settings for the regular cup size, or to move a different cup size into position 1.
5. Select the “BUTTON POSITION” option. With the factory default settings,
the Medium Cup size is set at position 2.
6. Press the
press the
DOWN button to change it to position 1. Conversely, you can
UP button to change it to position 3.
that previously occupied this position to assume position 2. Moving a cup size
7. Once done, press the
ENTER button to save your changes.
is set for position 1
August 8, 2013 49
Eccellenza Express – Operating Manual
Set Default Cup Size & Strength
This feature allows you to set a default cup size and coffee strength for the
machine. By setting these defaults, it y ou disable all of the cup sizes and/or
strengths, the cup size and/or strength selection screens will be bypassed and will
not appear during the user’s beverage selection process.
To set the default cup size:
The default cup size is always the regular cup size (the cup size that is set for
position 1). The only way to change this is to either adjust the settings for the
regular cup size, or t o mov e a different cup size into position 1 (see “Moving Cup
Size Button Position”).
To set the default strength:
1. While in the Set-Up mode, select the S
screen.
ET INTERFACE option on the
2. Select the B
UTTONS ENABLE option.
3. Scroll to and select the M
ORE BUTTONS option.
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4. Scroll to and select the strength that you want to set as your default. In
this example, the Medium Strength setting will be used.
5. Select the Set Default option to set this strength as the default strength.
6. The screen then automatically reverts to the previous screen.
7. While in this menu, you must also disable all three of the cup sizes and/or
strengths if you want to bypass the cup size and/or strength selection
screens during the beverage selection process.
Setting the Clock
The Eccellenza Express is equipped with an internal clock that must be set if
you are using the Powersaving feature, or if a printer module is to be installed.
1. Enter the “Set-Up” Mode.
2. Scroll to and select the “Set Interface” menu and press “Enter”.
3. Select the “Set Clock” option and press “Enter”.
4. Select “Set Day” and set the day, and press “Enter”.
5. Select “Set Month” and set the month and press “Enter”.
6. Select “Set Year” and set the year and press “Enter”.
7. Select “Set Hour” and set the hour and press “Enter”.
8. Select “Set Minutes” and set the minutes and press “Enter”.
August 8, 2013 51
Eccellenza Express – Operating Manual
Set Message Menu
Settings Acc essed in thi s Menu
Enable/Disable Messages
Setting Reminder Message Timers
While in Set-Up, use the “Up” or “Down” arrows to scroll through the available options,
press the required option or press “Enter” to select and advance one level, or press
“Previous” to go back one level.
Message Settings
1. While in the Set-Up mode, select the S
ET INTERFACE menu on the screen
to access it.
2. Select the “S
ET MESSAGE” option on the screen.
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3. Select the “MESSAGE ON/OFF” option on the screen.
4. Scroll to and select the message that needs to be adjusted.
5. Select one of the following options for the messa g e:
Message OFF – No message will appear.
Message ON Passive – The message will be displayed, but the unit
will continue to function normally.
Message ON Active – The message will be displayed and the unit
will function in a limited capacity (or not at all) until the message is
cleared.
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Eccellenza Express – Operating Manual
Setting the M essage Counters
The message counters tell the machine when to display a message reminding
the user that certain maintenance is required (for example, refilling product
dispensers, emptying the waste container, etc.). This menu allows you to
charge the frequency (timing) at which these reminder messages are displayed.
1. While in the Set-Up mode, select the S
to access it.
2. Select the “S
ET MESSAGE” menu.
ET INTERFACE menu on the screen
3. Select the “S
ET COUNTER” menu.
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NOTE: While in this menu, you can reset all of the message counters to their
doing this clears any settings that you may have previously entered.
4. Select the message that needs to be adjusted - in this example, the
“W
ASTE CONTAINER” message.
5. The time setting before this message appears is displayed in the white
box.
6. Increase or decrease the timing using the “
UP” or “DOWN” buttons.
Increase Setting Decrease Setting
default settings by pressing the “DEFAULT COUNTERS” button. Keep in mind that
August 8, 2013 55
Eccellenza Express – Operating Manual
Size of Waste
Container
Message Counter
Setting (in seconds)
2.6 liter (0.7 gal)
118 (standard container)
5 liter (1.3 gal)
210
7.5 liter (2 gal)
315
10 liter (2.6 gal)
420
12.5 liter (3.3 gal)
525
15 liter (4 gal)
630
17.5 liter (4.6 gal)
735
20 liter (5.3 gal)
840
22.5 liter (5.9 gal)
945
25 liter (6.6 gal)
1050
27.5 liter (7.3 gal)
1155
30 liter (7.9 gal)
1260
32.5 liter (8.6 gal)
1365
35 liter (9.2 gal)
1470
37.5 liter (9.9 gal)
1575
40 liter (10.6 gal)
1680
42.5 liter (11.2 gal)
1785
45 liter (11.9 gal)
1890
47.5 liter (12.5 gal)
1995
50 liter (13.2 gal)
2100
Waste Container Message Settings if Using a Waste Chute
The equipment comes factory set for use with the supplied waste container.
Should a waste chute s ystem (optional) be used with a different sized waste
container, the timing for the waste container message counter must be set
accordingly in the “
For example, if a 15 li ter (4 gallon) wast e container is use d with the waste chute
system, the reminder message timing must be set to 630 seconds (see table
below). After 630 total seconds of coffee being dispensed (from all hoppers
combined), a reminder message appears on the screen advising that the waste
container needs to be emptied.
Use this table as a reference for the waste container message timing.
SET INTERFACE ► SET MESSAGE ► SET COUN T ER” menu.
56 August 8, 2013
Counters Me nu
NOTE: T o reserve a menu location for possible future products that the equipment
menus are not listed in the flowchart and can be ignored when in the set-up mode.
Settings Acc essed in thi s Menu
Error Counters
Beverage Counters
Cash Counters
Resetting Counters
Eccellenza Express – Operating Manual
*See page 22 for more detailed information about the counters.
While in Set-Up, use the “Up” or “Down” arrows to scroll through the available options,
press the required option or press “Enter” to select and advance one level, or press
“Previous” to go back one level.
may offer, the label “Not Used” may appear in certain menus. For clarity, these
August 8, 2013 57
Eccellenza Express – Operating Manual
NOTE: T his menu is only visible when the Eccellenza Café is
“Coin”
NOTE: To reserve a menu location for possible future products that the equipment
menus are not listed in the flowchart and can be ignored when in the set-up mode.
Set Vending Menu
Settings Acc essed in thi s Menu
Set Beverage Prices
Force Vending
Money System Type
Bill Denomination Setting
set to
mode. It does not appear in “Free” mode.
While in Set-Up, use the “Up” or “Down” arrows to scroll through the available options,
press the required option or press “Enter” to select and advance one level, or press
“Previous” to go back one level.
may offer, the label “Not Used” may appear in certain menus. For clarity, these
58 August 8, 2013
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Descriptio n o f Certain Func t ions or Settings
Force Vending
When enabled, this feature prevents people from
Vending Device
This setting allows you to activate or deactivate the
Bill Type
Should a bill acceptor be used on the Eccellenza
rejected by the equipment.
NOTE: In Vending Mode, any change that is owed to the customer will be
dispensed after the bev er ag e has been prepared.
Secondary Settings
Throughout the programming section of this manual, you may notice certain
secondary functions or se ttings in the equipment Se t-Up that are not described
in detail in this manual. A table w ith a quick description of these func tions and
settings is included to provide you with an idea as to what they control.
using the Eccellenza Express as a ‘change maker’.
This is usually done by inserting a $1 or $2 coin or
paper bills, and then pressing the coin return button
to have the machine dispense change in quarters.
There are three different settings:
• OFF - the force vend feature is disabled and
the unit will function normally.
• SMART - the coin return feature of the changer
is disabled only when a $1 or $2 coin is
inserted.
specific type of m oney system to be used. There are
two different settings, both of which can be activated
at the same time, if required.
Express, this setting allows you to program the
denomination of the bills that are accepted or
• ON - the coin return feature of the changer is
completely disabled, regardless of what coins
are inserted.
• Coin Changer
• Bill Acceptor
• Printer
August 8, 2013 59
Eccellenza Express – Operating Manual
Set Gram Throws Menu
This menu allows you to set and test how many grams of a product (coffee or powder)
are dispensed per second. Once the product ‘Grams per Second’ is set, the setting is
applied globally f or all beverage s requiring thi s product (for all cup sizes and al l strength s).
NOTE: To get the recommended ‘Grams per Second’ setting for the coffee blend or
powder type being us ed in the Eccellenza Express, you’ll need to contact yo ur product
supplier.
Settings Acc essed in thi s Menu
Set Gram Throws – Coffee
Set Gram Throws - Powder
While in Set-Up, use the “Up” or “Down” arrows to scroll through the available options,
press the required option or press “Enter” to select and advance one level, or press
“Previous” to go back one level.
To set the gram throw for a coffee or powder product, first make certain the coffee
bean dispensers and powder dispensers are full of the blend/product to be used, and
that each dispenser has been primed. Once done, you can proceed to set the product
‘Gram per Second’ settings.
1. Scroll to the S
ET GRAM THROWS option and select it.
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2. Select the product for which the gram throw is to be adjusted. In this
example, C
OFFEE 1 is used.
3. In this example, the ‘Grams per Second’ setting is at 4.90. This setting may
not necessarily apply for the current blend used for
COFFEE 1.
4. To determine the ‘Grams per Second’ setting for the current blend being used,
you need to manually dispense weigh the amount of coffee that is dispensed
in one second. Press the “Test Quantity” button and the machine will
dispense and grind one seconds worth of C
OFFEE 1 product.
5. Weigh the coffee and write down how many grams were dispensed.
6. Repeat this process several more time (should be done at least five times) and
write down how many grams were dispensed.
7. Take the average of the quantities dispensed, and use that number as you
gram throw setting for C
OFFEE 1. For this example, we’ll assume that the
average gram throw per second is 5.8 grams.
August 8, 2013 61
Eccellenza Express – Operating Manual
NOTE: You can also increase or decrease each product setting individually in the “Set
grams (not seconds) and can only be increased or decreased in increments of 1 gram.
8. Using the UP button, increase the gram throw setting for COFFEE 1 to 5.80.
9. Based on the ‘Grams per Second’ setting that you just entered, all of the
beverages using C
10. If necessary, repeat the process for the remaining products.
Product” menu. Note, however, that the settings in the “Set Product” menu are in
OFFEE 1 will automatically be adjusted accordingly.
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NOTE: To use the Powersavin g feature, the machine’s interna l c loc k must f irst
NOTE: When the machine exits the Powersaving mode (Wake Time), it may require
expansion of the w ater as i t heats , the ma chine m ay displ ay a “C lean Probes” message.
NOTE: A message app ears on the scree n advising the user when the mac hine is
Set Powersaving Mode
This menu allows you to set the machine to deactivate the heating element for a
predetermined time every day to reduce energy consumption.
be set (see page 51).
To set this feature;
1. Enter the machine set-up, scroll to the “Set Powersaving” menu and select it.
2. Select the “Enable Powersave” option and then select “Activated” to enable
it.
3. Select the “Sleep Time” option. The “Sleep Tim e” option all ows you to set the
time of the day when the machine will go into Powersaving mode.
4. Select “Set Hour” to set the hour (1-24) and press “Enter”.
5. Select “Set Minutes” to set the minutes (0-59) and press “Enter”.
6. Press the “Previous” button and select the “Wake Time” option. The “Wake
Time” option allows you to set the time of the day when the machin e will exit
the Powersaving mode.
7. Select “Set Hour” to set the hour (1-24) and press “Enter”.
8. Select “Set Minutes” to set the minutes (0-59) and press “Enter”.
up to 30 minutes to reheat the water to proper brewing temperature. Allow for this
reheating time when setting the “Wake Time” for thi s feature
in Powersaving mod e. Should a selectio n then be initiated, the ma chine will ex it
the Powersaving mode and start heating the water. Once it has exited
Powersaving mod e, it doe s not autom ati cally r e-activate the Powersaving mode.
August 8, 2013 63
. Also note that due to the
Eccellenza Express – Operating Manual
Water Tank Temperature Setting
1. While in the Set-Up mode, select the SET WATER TANK option to access
this menu.
2. The screen will display the following:
The S
ET WATER TANK menu contains the following options:
Set Water Temp – adjust temperature of water tank
Empty Wat Tank – empty the water tank to the valve level
3. Select the “Set Water Temp” option on the screen to access it.
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4. The following screen will be displayed.
Pressing °C or °F toggles the temperature between °C and °F.
This menu contains the following options:
Set Point – the preset temperature for the water tank
Vend Enable – the minimum temperature at which the machine
will brew a beverage.
5. Select the S
ET POINT option on the screen.
6. Once in this menu, increase or decrease the temperature by using the
UP or DOWN buttons.
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Empty Water Tank (to Valve Level)
This feature allows y o u to drain the water tank to the valve lev el using the hot water outlet
valve. This is a particul arly useful feature s hou l d you need t o repl ace an ou tlet val ve as i t is
not necessary to completely drain the wate r tank, leaving most of the hot water in the
tank. This greatly reduces the time required to reheat the water once the tank is refilled.
1. Turn off the water supply to the machine.
2. While in the Set-Up mode, select the S
ET WATER TANK option on the
screen to access this menu .
3. Select the “Empty Water Tank” option.
4. The display will now prompt you to press “Start” to empty.
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extremely hot and can cause severe burns!
5. Press and hold the “Text Box” button to begin draining the tank. The hot
water valve will open until the water has drained to the valve level. Make
sure you have a leak-proof container under the spout into which
the water will be dispensed. Once the water stops, release the “Text
Box” button to shut the outlet valve.
6. The outlet valve can now be removed. Consult the Eccellenza Express
Service Manual for detailed valve removal instructions.
WARNING: Water being dispensed by the hot water valve or any
residual water remaining behind a valve as it is removed may be
August 8, 2013 67
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WARNING: Make sure the waste container is under the
(throughout the complete rinse cycle).
Rinse Cycles
Brewer Rinse Cycle
brewer spout to catch the water coming from the brewer
1. Add VKI approved brewer cleaner to the brew chamber.
2. Press the "R
INSE CYCLE" button on the contr ol panel inside the fro nt door.
To exit the rinse cycle if it was pressed accidentally, press the “PREVIOUS”
button on the front display.
3. Select the type of rinse cycle required. For a brewer rinse, press the "Coffee
Rinse" button on the front selection panel to begin the cycle.
To cancel the rinse cycle if it was pressed accidentally, switch OFF the
machine using the main power switch at the rear.
a) The piston will move to the top of the cylinder, water will pour in, and
the brewer will pause for about 5 minutes. During this time, the cleaner
breaks down all the oils and stains that have accumulated in the brewer.
b) After the 5 minutes have elapsed, the brewer will cycle, dumping the
cleaner into the waste container in the process. The brewer will then
automatically cycle water seven consecutive times to rinse the cleaner
from the brewer. After the rinse cycle is completed, the brewer will
stop and the coffee maker will automatically exit the rinse mode.
c) After the rinse cycle is complete, brew a few cups of coffee to re-
lubricate the brewer.
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Quick Brewer Rinse Cycle
1. Press the "RINSE CYCLE" button on the control panel inside the front door.
2. Select the type of rinse cycle required. For a quick brewer rinse, press the
"Quick Cof. Rinse" button on the front selection panel to begin the cycle.
a) The machine will now go through the same motions as preparing a
coffee beverage, however, only hot water will be dispensed into the
brewer (without coffee grounds). Repeat this process, if necessary.
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Powder (Whipper) Rinse Cycle
1. Press the "RINSE CYCLE" button on the control panel inside the front door.
2. Select the type of rinse cycle required. For a whipper rinse, press the
"Powder Rinse" button on the screen to begin the cy cl e.
a) The machine will now dispense hot water through the whipper motor
and tubing to rinse residual powder product that may have
accumulated in the system. Repeat this process, if necessary.
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Maintenance
Never use ammonia based cleaners on any machine
permanently. Use only mild cleani ng products, suc h as dish soap.
To keep the Eccellenza Express running efficiently and at peak performance, the
following maintenance procedures must be performed at their specified interva ls. It
is recommended that equipment maintenance be s cheduled at a time that would be
the least disruptive to your customers. Whenever possible, replace the components
requiring maintenance with new or refurbished ones, and then refurbish the older
components at your shop.
WARNING:
surface as the surface will become discolored and/or damaged
Daily
► Empty the Drip Tray – empty the contents of the drip tray and rinse the
tray and grill under clean running water.
► Empty the Waste Bin – empty the contents of the waste bin.
Eccellenza Express – Operating Manual
► Refill the Coffee Hoppers, Powder Hoppers – top off the coffee a n d
powder hoppers, and reset the product counters.
► Perform a Whipper Rinse Cycle – this should be done immediately after
refilling the powder hoppers to flush any product that may have fallen into
the whipper.
► Wipe Exterior and Countertop – using the clean towel, wipe any coffee
grounds and spills from the exterior of the machine and the countertop.
Weekly
► Clean the Grounds Tray and Floor Liner – empty the and clean the
grounds tray located below the brewer. Remove and clean the floor liner
over the base of the machine.
► Wipe Interior Walls and Door - using the clean towel, wipe any coffee
grounds and spills from the interior of the machine and the front door.
► Perform a Brewer Quick Rinse Cycle – for the weekly Brewer Quick
Rinse cycle, it is not necessary to use any brewer cleaner. Simply flushing
the system with the hot water will help to keep it clean.
► Clean the Brew Chamber – the brew chamber should be removed and
thoroughly rinsed under warm running water.
► Clean the Grinde r Spout – coffee grounds will accumulate in the grinder
spout opening due to static electricity and moisture from the brewer. The
grounds need to be removed or the grinder may jam. With the brew
chamber removed, use a plastic stir stick to delicately remove any coffee
accumulation from around the inner edge of the grinder spout.
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Monthly
► Perform a Brewer Rinse Cycle – the full Brewer Rinse cycle requires the
use of brewer cleaner to remove oils and stains from the brewer.
► Clean the Brewer Filter Screen – to minimize servicing time, replace
the filter screen with one that has already been cleaned, then clean the
stained filter screen at the shop and use it the next time a filter screen
replacement is required.
► Clean the Whipper System – disassemble the whipper system and clean
the components with hot water.
• NOTE: When re-assembling the whipper components, always add some
Lubrifilm lubricant to the base of the shaft in the area where the whipper
base gasket is located.
► Clean Hoses and S pouts – clean the exterior of all the product hoses
and spouts with a wet towel.
► Thoroughly Clean the Interior – clean the interior walls, base and
components with a clean wet towel.
Every 6-12 Months
► Clean the Coffee and Powder Hoppers – the hoppers should be
emptied of product and given a thorough cleaning to remove stains and
oils that may have accumulated inside them.
► Delime the Water Tank - to minimize servicing time, replace the water
tank with a tank that has already been delimed, then clean the removed
tank at the shop and use it the next time a tank replacement is required.
► Clean the Outlet Valves - to minimize servicing time, replace the outlet
valves with valves that have already been cleaned, then clean the removed
valves at the shop and use them the next time a valve replacement is
required.
► Replace the Water Filter – the water filter should be replaced at least
once a year, or when the water flow rate through the filter has decreased.
This is an indication that the filter is starting to clog.
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NOTE: When ready for use, the end-use concentration of all quaternary
chemicals in the solution is not to exceed 200ppm of active quaternary
compound.
Sanitization – Milk Syst em
Should the Eccellenza Express milk system require sanitization, all of the following
components must be removed and soaked in a sanitizing solution for 30 minutes.
• Drip tray & grill
• Brewer spout
• Spout Support Plate (complete assembly) – this includes the milk
spout and hot water spout
• Coffee hose
• Milk hose
• Hot water hose
• Brew chamber assembly
• Brewer screen
• Brewer (with screen removed)
• Whipper hose
• Whipper parts
To perform a sanitization of the machine components that have an impact on the
milk system, a large leak-proof container, a spray bottle and SC Johnson J-512
sanitizer are required.
1. Fill the leak-proof container with a mixture of water and sanitizer – the
mixture is 2ml of sanitizer per liter of water.
2. Remove the components i d en tified above from the machine.
3. Place them inside the container with the sanitizing solution. Let them soak for
5 minutes.
4. While the components soak, fill a spray bottle with the sanitizing solution (2ml
sanitizer per liter of water).
5. Lightly spray the solution to the exterior of the machine, the interior walls and
interior of the front door, the whipper blade and base, and to the counter-top.
Do not wipe away the solution – let it dry naturally.
6. After their 5 minute soak, remove the components from the leak-proof
container and rinse them with clean warm water.
7. Re-install all of the components back into the machine.
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Removing the Brewer
1. Open the front door of the machine, and remove the waste bin.
2. Disconnect the hose from the b rewer, and disconnect the powder and hot water
hoses from the spout support.
3. While lifting the front of the brewer slightly, press down on the top of the spout support
plate and pull it towards the front until it clears the brewer spout and can be removed.
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4. Press down on the brewer release latch and pull the top of the brewer forward to
release it. You may need to lift it slightly to clear the two bottom brewer guides.
5. Remove the brewer.
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Installing the Brewer
1. Make certain that the brewer pin is properly aligned with the brewer motor coupling.
If it’s not aligned, use the optional brewer crank tool to adjust the brewer pin.
2. Sit the brewer onto the two lower guides.
3. Push the top of the brewer towards the rear, making certain the brewer pin engages
properly into the brewer motor coupling. Once coupled, press down on the brewer
release latch until the brewer moves into position, and then release the latch to lock
the brewer in place.
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4. Insert the bottom of the spout support bracket into the slit on the front of the base.
5. While lifting the brewer, tilt the spout bracket upwards and to the back until it clears
the brewer spout. If done properly, the brewer spout will enter the hole on the spout
support plate and secure it in place.
6. Reconnect the powder and hot water hoses to the spout support, and reconnect the
brewer hose.
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Draining the Water Tank
1. Remove the right side panel.
2. The end of the Ecce llenza Express drain hose i s e q uipped with a plastic
valve. Remove the drain hose and valve fitting from the inner wall of the machine. It
is secured in place by a large clip.
3. Remove the security plug from the end of the drain hose valve.
4. Place the hose inside a waterproof container and open the valve at the end of the
hose. Water will start draining into the container. Use caution - the water may be
extremely hot!
5. On ce emptied, close the valve at the end of the hose, re-install the security plug into
the valve, and re-install the drain hose onto the clip on the interior wall of the machine.
6. Re-install the right side panel onto the machine.
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Error Messages
MESSAGE DISPLAYED
CAUSE
POSSIBLE REMEDIES
Eccellenza Express – Operating Manual
• Verify the brewer motor wiring.
Brewer Error
Brewer Home Error.
Press Start to find home
Button Error
Call Key Operator
An error has been
detected with the brewer.
The brewer is not in the
home or starting position.
An error has been
detected with one of the
interior buttons.
The cashbox in the
changer unit is full (more
than $220).
• The brewer may be jammed. Repair
or replace the brewer.
• The brewer motor may be jammed.
Repair or replace the brewer motor.
• Press "START" (the TEXT BOX at the
top of the screen) to cycle the brewer.
• The home switch may be defective
or needs to be re-adjusted or cleaned.
• An electrical connection to the
brewer home switch is faulty.
• The brewer brake may not be
working properly. Adjust the brake or
replace the brewer motor.
• An interior button may be stuck in
the pressed position. Try to loosen the
jammed button.
• Empty the cashbox and reset the
Key Operator message.
A communication error is
Can Communic. Error
present between the
control board and
expansion board.
Change Printer Paper
Check Water Level
Probes
Cup Tray Overflow
Error
The paper roll is spent.
The water tank is
overfilling.
The cup tray on the front
of the door has overfilled.
An error has been
Expansion Board Error
detected with the
expansion board.
The Factory Settings file
Factory Data Error
you are transferring is
corrupt.
• Verify wiring connections to the
expansion board, control board, LCD
display and button boards.
• The expansion board may need to
be replaced.
• Replace the paper roll.
• Clean the water level probes.
• The water temperature may be too
high – lower the temperature.
• Inlet valve may be leaking – replace
inlet valve.
• Remove and empty the contents of
the cup tray.
• Verify the wiring connections to the
expansion display.
• Replace the expansion board.
• Get an updated Factory Settings file.
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MESSAGE DISPLAYED
CAUSE
POSSIBLE REMEDIES
Factory Settings
Version Error
Filling Water Tank
Finding Brewer Home
Heating Water
LCD Error
Money System Error
The version of Factory
Settings is not compatible
with the machine model.
The water tank is filling.
Brewer is cycling to find
the home (starting)
position.
Water inside the hot
water tank is heating.
An error has been
detected with the LCD
display.
The coin changer is not
being detected.
• Load the proper version of Factory
Settings.
• Normal operating message and does
not indicate an error.
• Normal operating message and does
not indicate an error.
• Normal operating message and does
not indicate an error.
• Verify the wiring connections to the
LCD display.
• Replace the LCD display.
• Verify the wiring connections at the
control board and inside the changer
unit.
• Replace the defective coin changer.
• Empty and dry the overflow/cup tray.
• Verify the water level probe
adjustment. They may be set too high
allowing too much water into the tank.
Overflow Error
Overheat Error
PnB not Detected
Port J10 Not Detected
Port J23 Not Detected
A water overflow has
been detected.
The water tank is
overheating.
The control board is not
being detected.
Wiring harness is
disconnected from port 10
on the control board.
Wiring harness is
disconnected from port 23
on the control board.
• Water level probes may need to be
cleaned.
• Inlet valve may be leaking,
constantly allowing water to enter the
tank. Replace the inlet valve.
• Water in the tank may be boiling.
Lower the water temperature setting.
• Check the temperature settings in
the set-up.
• The temperature probe may need to
be replaced.
• The USB cable is not connected to
the control board or the expansion
board. Verify the connections.
• Reconnect the wiring harness to port
10 on the control board.
• Reconnect the wiring harness to port
23 on the control board.
Powersaving Mode –
Press Start to Exit
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The machine is in
Powersaving Mode.
• Press the Start button to exit
Powersaving Mode.
Eccellenza Express – Operating Manual
MESSAGE DISPLAYED
CAUSE
POSSIBLE REMEDIES
• Press "START" (the TEXT BOX at the
top of the screen) to cycle the brewer.
Press Start to Find
Brewer Home
The brewer is not in the
home (starting) position.
• If the brewer cannot detect the home
position, check the brewer home switch
& wiring, the brewer motor, and the
brewer.
Printer Error
Printer Offline
SPI Eeprom Error
Tank Not Heating Error
Temperature Probe
Error
Verify Pow der 1 Level
Verify Powder 2 Level
The printer wiring is not
connected.
The printer is connected
but it is offline.
No communication to the
options board.
The hot water tank is not
heating.
The electronic
temperature probe is not
working properly.
Powder 1 dispenser is
low and required refilling.
Powder 2 dispenser is
low and required refilling.
• Connect the wiring to the printer
module.
• Press the ON/OFF line button
(power) on the printer.
• Check the wiring to the board.
• Replace the options board.
• Check the 15 amp fuse.
• Reset the thermal cut-off switch.
• Verify wiring to heater element.
• Check heater element.
• Replace the temperature probe.
• Refill the dispenser for powder 1.
• Reset the “Refill” message for the
Powder 1 dispenser.
• Refill the dispenser for powder 2.
• Reset the “Refill” message for the
Powder 2 dispenser.
Verify Product Level 1
Verify Product Level 2
Verify Waste Bin Level
August 8, 2013 81
Coffee 1 dispenser is low
and required refilling.
Coffee 2 dispenser is low
and required refilling.
Waste bin may be full.
• Refill the dispenser for coffee 1.
• Reset the “Refill” message for the
Coffee 1 dispenser.
• Refill the dispenser for coffee 2.
• Reset the “Refill” message for the
Coffee 2 dispenser.
• Empty the contents of the waste bin.
• Reset the “Waste Bin” counter.
Eccellenza Express – Operating Manual
MESSAGE DISPLAYED
CAUSE
POSSIBLE REMEDIES
Water Source Error
Whipper Error
Indicates a problem with
the main water supply not
getting to the water tank.
An error has been
detected with the
whipper.
• At this point, the water tank is not full
and this message has to be reset. To
reset it, switch the power off and on.
• If the problem persists, check all
components on the water line (water
filter, tubing, fittings, etc.).
• Check inlet valve to make certain it
is functioning properly.
• In the case of a temporary disruption
with the water supply, the coffee maker
will reset itself after every hour.
• The whipper motor may be jammed.
Clean the whipper assembly.
• Verify wiring to the whipper assembly.
• The whipper motor assembly may
need to be replaced.
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