Congratulations on your new VIZIO VO37LFHDTV20A television purchase.
Thank you for your support. For maximum benefit of your set, please read
these instructions before making any adjustments, and retain them for
future reference. We hope you will experience many years of enjoyment
from your new VIZIO HDTV High Definition Television.
For assistance, please call (877) 668-8462 or e-mail us at www.vizio.com.
To purchase or inquire about accessories and installation services for your
VIZIO HDTV, please visit our website at
www.vizio.com or call toll free at
(888) 849-4623.
We recommend you register your VIZIO HDTV either at our website
www.VIZIO.com or fill out and mail your registration card. For peace of
mind and to protect your investment beyond the standard warranty, VIZIO
offers on-site extended warranty service plans. These plans give
additional coverage during the standard warranty period. Visit our website
or call us to purchase a plan.
Write down the serial number located on the back of your HDTV.
__ __ __ __ __ __ __ __ __ __ __ __ __
Purchase Date _____________________
VIZIO is a registered trademark of VIZIO, Inc. dba V, Inc.
HDMI logo and “High Definition Multimedia Interface” are registered trademarks of HDMI Licensing LLC.
Manufactured under license from Dolby Laboratories.
Dolby and the double-D symbol are trademarks of Dolby Laboratories.
TruSurround XT technology is incorporated under license from SRS Labs, Inc.
Your HDTV is designed and manufactured to operate within defined design limits, and misuse
may result in electric shock or fire. To prevent your HDTV from being damaged, the following
rules should be observed for the installation, use, and maintenance of your HDTV. Read the
following safety instructions before operating your HDTV. Keep these instructions in a safe place
for future reference.
! To reduce the risk of electric shock or component damage, switch off the power before
connecting other components to your HDTV.
! Unplug the power cord before cleaning your HDTV. A damp cloth is sufficient for cleaning your
HDTV. Do not use a liquid or a spray cleaner for cleaning your HDTV. Do not use abrasive
cleaners.
! Always use the accessories recommended by the manufacturer to insure compatibility.
! When moving your HDTV from an area of low temperature to an area of high temperature,
condensation may form in the housing. Wait before turning on your HDTV to avoid causing fire,
electric shock, or component damage.
! Use only with the cart, stand, tripod, bracket, or table specified by manufacturer or sold with your
HDTV. When a cart is used, use caution when moving the cart/HDTV combination to avoid injury
from tip-over. Do not place your HDTV on an unstable cart, stand, or table. If your HDTV falls, it
can injure a person and cause serious damage to your HDTV. Use only a cart or stand
recommended by the manufacturer or sold with your HDTV.
! A distance of at least 3 feet should be maintained between your HDTV and any heat source, such
as a radiator, heater, oven, amplifier etc. Do not install your HDTV close to smoke. Operating
your HDTV close to smoke or moisture may cause fire or electric shock.
! Slots and openings in the back and bottom of the cabinet are provided for ventilation. To ensure
reliable operation of your HDTV and to protect it from overheating, be sure these openings are
not blocked or covered. Do not place your HDTV in a bookcase or cabinet unless proper
ventilation is provided.
! Never push any object into the slots and openings on your HDTV cabinet. Do not place any
objects on the top of your HDTV. Doing so could short circuit parts causing a fire or electric shock.
Never spill liquids on your HDTV.
! Your HDTV should be operated only from the type of power source indicated on the label. If you
are not sure of the type of power supplied to your home, consult your dealer or local power
company.
! Do not apply pressure or throw objects at your HDTV. This may compromise the integrity of the
display. The manufacturer’s warranty does not cover user abuse or improper installations.
! The power cord must be replaced when using different voltage than the voltage specified. For
more information, contact your dealer.
! Your HDTV is equipped with a three-pronged grounded plug (a plug with a third grounding
pin). This plug will fit only into a grounded power outlet. This is a safety feature. If
your outlet does not accommodate the three-pronged, have an electrician install
the correct outlet, or use an adapter to ground your HDTV safely. Do not defeat the safety purpose of the grounded plug.
! When connected to a power outlet, power is always flowing into your HDTV. To
totally disconnect power, unplug the power cord.
! The lightning flash with arrowhead symbol within an equilateral triangle is
intended to alert the user to the presence of un-isolated, dangerous
voltage within the inside of your HDTV that may be of
sufficient magnitude to constitute a risk of electric shock to
persons.
! The exclamation point within an equilateral triangle is intended to alert the user to
the presence of important operating and servicing instructions in the literature
accompanying your HDTV.
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! Do not overload power strips and extension cords. Overloading can result in fire or electric shock.
! The wall socket should be installed near your HDTV and easily accessible.
! Only power of the marked voltage can be used for your HDTV. Any other voltage than the
specified voltage may cause fire or electric shock
! Do not touch the power cord during lightning. To avoid electric shock, avoid handling the power
cord during electrical storms.
! Unplug your HDTV during a lightning storm or when it will not be used for long period of time.
This will protect your HDTV from damage due to power surges.
! Do not attempt to repair or service your HDTV yourself. Opening or removing the back cover may
expose you to high voltages, electric shock, and other hazards. If repair is required, contact your
dealer and refer all servicing to qualified service personnel.
! Keep your HDTV away from moisture. Do not expose your HDTV to rain or moisture. If water
penetrates into your HDTV, unplug the power cord and contact your dealer. Continuous use in
this case may result in fire or electric shock.
! Do not use your HDTV if any abnormality occurs. If any smoke or odor becomes apparent, unplug
the power cord and contact your dealer immediately. Do not try to repair your HDTV yourself.
! Avoid using dropped or damaged appliances. If your HDTV is dropped and the housing is
damaged, the internal components may function abnormally. Unplug the power cord immediately
and contact your dealer for repair. Continued use of your HDTV may cause fire or electric shock.
! Do not install your HDTV in an area with heavy dust or high humidity. Operating your HDTV in
environments with heavy dust or high humidity may cause fire or electric shock.
! Follow instructions for moving your HDTV. Ensure that the power cord and any other cables are
unplugged before moving your HDTV.
! When unplugging your HDTV, hold the power plug, not the cord. Pulling on the power cord may
damage the wires inside the cord and cause fire or electric shock. When your HDTV will not be
used for an extended period of time, unplug the power cord.
! To reduce risk of electric shock, do not touch the connector with wet hands.
! Insert batteries in accordance with instructions. Incorrect polarities may cause the batteries to
leak which can damage the remote control or injure the operator.
! If any of the following occurs, contact the dealer:
o The power cord fails or frays.
o Liquid sprays or any object drops into your HDTV.
o Your HDTV is exposed to rain or other moisture.
o Your HDTV is dropped or damaged in any way.
o The performance of your HDTV changes substantially.
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Television Antenna Connection Protection
External Television Antenna Grounding
If an outside antenna/satellite dish or cable system is to be connected to the TV, make sure that the
antenna or cable system is electrically grounded to provide some protection against voltage surges and
static charges.
Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides information with regard to proper
grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna discharge
unit, size of the grounding conductors, location of antenna discharge unit, connection to grounding
electrodes, and requirements of the grounding electrode.
Lightning Protection
For added protection of the TV during
a lightning storm or when it is left
unattended or unused for long periods
of time, unplug the TV from the wall
outlet and disconnect the antenna or
cable system.
Power Lines
Do not locate the antenna near
overhead light or power circuits, or
where it could fall into such power
lines or circuits.
Remember, the screen of the coaxial cable is intended to be connected to earth in the building
installation.
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Advisory of the DTV Transition
The nationwide switch to digital television broadcasting will be complete on June 12, 2009, but your local
television stations may switch sooner. After the switch, analog-only television sets that receive TV
programming through an antenna will need a converter box to continue to receive over-the-air TV. Watch
your local stations to find out when they will turn off their analog signal and switch to digital-only
broadcasting. Analog-only TVs should continue to work as before to receive low power, Class A or
translator television stations and with cable and satellite TV services, gaming consoles, VCRs, DVD
players, and similar products.
For additional information, please contact the parties listed below, as appropriate:
NTIA (National Telecommunications and Information Administration)
http://www.ntia.doc.gov/
1-888-DTV-2009
Listings of US Television Stations
http://www.high-techproductions.com/usTVstations.htm
Note: Your VIZIO HDTV is capable of receiving Digital Broadcasts, and no Digital Converter Box is
required.
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Table of Contents
Important Safety Instructions.....................................................................................................................2
Television Antenna Connection Protection ...............................................................................................4
Advisory of the DTV Transition..................................................................................................................5
TV Setup and Stand Assembly .................................................................................................................9
Setting Up Your HDTV ..............................................................................................................................9
Setting Up Your HDTV ............................................................................................................................10
Wall Mounting your HDTV.......................................................................................................................10
CHAPTER 1 BASIC CONTROLS AND CONNECTIONS ....................................... 11
Front Panel ..............................................................................................................................................11
Side Panel Controls.................................................................................................................................11
Program Information................................................................................................................................33
CHAPTER 4 ADVANCED ADJUSTMENT OF HDTV ........................................... 34
Using the On Screen Display (OSD)....................................................................................................... 34
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Picture Menu ........................................................................................................................................... 35
Audio Menu ............................................................................................................................................. 37
Digital Audio Out .................................................................................................................................. 37
TV Menu ..................................................................................................................................................39
Auto Search .........................................................................................................................................39
Time Zone............................................................................................................................................40
Setup Menu .............................................................................................................................................40
Language .............................................................................................................................................40
CC (Closed Caption)............................................................................................................................41
H/V Position .........................................................................................................................................42
Your HDTV and its accompanying accessories are carefully packed in a cardboard carton that has been
designed to protect it from transportation damage. Once you have opened the carton, check that your
HDTV is in good condition and that all of the contents are included.
The glass surface can easily be scratched or broken, so handle your HDTV gently and never place your
HDTV with the glass facing downwards on a surface without protective padding.
IMPORTANT: Save the carton and packing material for future shipping.
Package Contents
! VIZIO VO37L FHDTV20A
! VIZIO remote control VR3
! Removable stand base
! AA batteries for the remote control (2)
! Power cord
! Cleaning Cloth
! This user manual
! Quick Setup Guide
! Registration Card
! HDMI Cable
Additional certified accessories for your HDTV are
sold separately:
! Wall mounts
! High Definition cables
! Extra or replacement remote control
VIZIO also offers installation services and extended warranty services for your HDTV.
To purchase or inquire about additional accessories and services for your VIZIO HDTV, visit our web site
at www.VIZIO.com or call us toll free at 888-VIZIOCE (888-849-4623)
Caution:
of the display. The manufacturer’s warranty does not cover user abuse or improper installations.
8
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TV Setup and Stand Assembly
Note: We strongly recommend that two people perform the setup and assembly due to the weight and
size of the TV.
To unpack the TV and stand base:
1. Remove the remote control, batteries, and power cord from the foam end caps.
2. Remove the two top foam end caps.
3. Remove the stand base under foam end cap.
4. Remove the TV from the box and lay it face down on a clean, flat surface.
Note: Make sure that the surface is free of debris to prevent the TV screen from getting scratched.
To attach the TV stand base:
Note: If you will be wall mounting the TV, skip this step
and go to the next page for wall mounting instructions.
1. Line up the arrows on the stand neck (attached to
the TV) with the arrows on the stand base.
2. Push the stand base onto the stand neck.
3. On the bottom of the base, insert the four included
screws and tighten.
4. Move the TV into an upright position.
Stand Neck
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Setting Up Your HDTV
! Read this user manual carefully before installing your HDTV.
! The power consumption of your HDTV is about 103W (AVG). Use the included power cord. When
an extension cord is required, use one with the correct power rating. The cord must be grounded
and the grounding feature must not be compromised.
! Your HDTV should be installed on a flat surface to avoid tipping.
! For proper ventilation, you must allow space between the back of your HDTV and the wall.
! If you want to mount your HDTV on the wall, see below for additional information.
! Avoid installing your HDTV in places with high humidity, dust, or smoke so you do not shorten the
service life of the electronic components.
! Install your HDTV in a level, landscape orientation, with the VIZIO logo at the bottom to prevent
poor ventilation and excessive component damage.
VIZIO offers professional installation services. Contact VIZIO for more information on these services at
888-VIZIOCE (888-849-4623) or www.VIZIO.com.
Wall Mounting your HDTV
Your HDTV can be mounted on the wall for
viewing. If you choose to mount your HDTV on
the wall, follow the instructions below.
Remove the stand base and neck:
a. Disconnect the cables from your
HDTV.
b. Place your HDTV face down on a
soft, flat surface to prevent
damage to the screen.
c. Push up the plastic panel on the
back of the stand and lift it away
once to release.
d. Remove the eight (8) screws
holding the stand neck, and then
remove the neck and base.
The pitch of the mounting holes is 400mm
horizontally and 200mm vertically.
The screw type required is metric M6, 1.00mm
pitch. The length of the screws will depend on
the thickness plate being attached to TV set,
our brackets come with different length
screws.
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Chapter 1 Basic Controls and Connections
Front Panel
POWER ‘VIZIO’ LIGHT– The VIZIO name lights white
when powered on and orange when powered off.
REMOTE CONTROL SENSOR – Point the remote
control directly at this window for the best response to
the remote signal.
Side Panel Controls
POWER ( ) – Switch your HDTV on by pressing the button
once. Press the button again to turn off.
MENU – This button activates the On Screen Display (OSD). If
a sub-menu is active, pressing this button will proceed to the
next menu level.
CH + / - – Use these buttons to step up or down the TV channels.
While the OSD is active,
these buttons function as up
and down controls in the
OSD menus.
VOL + / - – Use these
buttons to increase or
decrease to the speaker
volume. While the OSD is
active, these buttons
function as left and right
controls in the OSD menus.
INPUT (ENTER)–
Repeated pressing of this
buttons steps through the
input sources in the following sequence: TV, AV1/S-Video, AV2,
Component1, Component2, RGB, HDMI 1, HDMI 2 and HDMI 3. Once you have stepped through the
entire sequence, you will return to the beginning. If a sub-menu is active, pressing this button will return to
the previous menu level.
Additionally, when the OSD is active, this button confirms the menu function to be adjusted. When the
OSD is not active, pressing this button will display the current input mode
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Rear Panel Connections
1. SERVICE – This custom communication port is for factory service only. Use of this input for any
purpose other than factory authorized service will void the manufacturer’s warranty of this
equipment.
2. HDMI 1 –
through this all digital connector. The white color band on the rear of the TV indicates this connection
3. HDMI 2 – Connect a secondary source for digital video such as a DVD multimedia player or set top
box through this all digital connector. The white color band on the rear of the TV indicates this
connection. For users who want to connect to a DVI enabled device, use a DVI-HDMI cable and
connect the Analog Audio output of the device to the L+R AUDIO here. . Your VIZIO Certified
HDMI and HDMI-DVI cables are available for purchase from www.VIZIO.com
VIZIOCE (888-849-4623).
4. RGB PC – Connect the video and audio from a computer here. The blue color band on the rear of
the TV indicates this connection. A 1/8” plug stereo cable is needed to connect the audio out from
the computer to the connector in the rear of the TV for audio from computer.
5. COMPONENT1 (YPb/CbPr/Cr with Audio L/R) – Connect the source for component video devices
such as a DVD Player or set top box here. From left to right, use white for left audio and red for
right audio inputs, green for Y, blue for Pb (or Cb) and red for Pr (or Cr). The green color band on
the rear of the TV indicates this connection.
6. AV1/S-VIDEO IN – Connect the primary source for composite video devices, such as a VCR or
video game. Use the white and red connectors to connect the external audio from the same source,
then use the S-Video or yellow connector to connect the external video from the same source. The
S-Video, if connected, will take priority over AV RCA (yellow) connector. The yellow color band on
the rear of the TV indicates this connection.
7. OPTICAL DIGITAL AUDIO OUT – When a digital audio signal is associated with an input which is
selected for viewing, the digital audio associated with digital programming will be available on this
SPDIF Optical connector for connection to your home theatre system. The white color band on the
rear of the TV indicates this connection.
8. ANALOG AUDIO OUT – Connect the audio from the LCD HDTV to an external device, such as a
home theater system, external amplifier or stereo. Speakers cannot be connected directly to here.
The white color band on the rear of the TV indicates this connection.
9. DTV – Connect to an antenna or digital cable (out-of-the-wall, not from Cable Box) for Digital TV.*
10. AC IN – Plug-in the supplied AC Power Cord here.
* For digital TV stations in your area visit www.antennaweb.org
Connect the primary source for digital video such as a DVD multimedia player or set top box
.
or by calling 888-
.
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Right-Side Panel Connection
1. HEADPHONE – Connect your headphone here for
personalized listening without disturbing others.
2. AV2 – Connect the secondary source for composite video
devices, such as a VCR or video game. Use the white
and red connectors to connect the external audio from the
same source, then use the yellow connector to connect
the external video from the same source. The orange color
band on the side of the TV indicates this connection.
Note: The red and white audio connectors are shared
between AV2 and COMPONENT2.
3. COMPONENT2 (YPb/CbPr/Cr with Audio L/R) - Connect
the source for component video devices such as a DVD
Player or set top box here. From top to bottom, left to right,
use green for Y, blue for Pb (or Cb), red for Pr (or Cr), then
connect white for left audio and red for right audio inputs
under the orange band. The purple color band on the side
of the TV indicates this connection.
Note: The red and white audio connectors are shared
between AV2 and COMPONENT2.
4. HDMI 3 - Connect the third source for digital video such as
a DVD multimedia player or set top box through this all
digital connector. The white color band on the side of the
TV indicates this connection.
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VIZIO Remote Control
GUIDE – This button displays program information. Press this button once
when in TV mode and the information of the program being viewed is
shown.
POWER – Press this button to turn the TV on from the Standby
mode. Press it again to return to the Standby mode.
HDMI – Press this button to select the HDMI input.
MUTE – This button turns the sound on and off.
TV – Press this button to select TV.
COMPONENT – Press this button to select the Component (YPbPr) input.
LAST – This button recalls the previously viewed channel. If the On-
Screen Display (OSD) menu is being used, this button will allow you to get
back to previous menu screen or out to your program when you press it
repeatedly.
AV – Press this button to select AV (either Composite or S-Video) input.
(MENU) – Use this button for the On-Screen Display (OSD) menu.
When it is used within a menu selection, the
key will help you to make
the selection of the feature to be adjusted after it has been highlighted.
!"# $ -These labeled buttons are used to navigate the OSD menu.
When navigating the OSD menu, the arrows control the direction up and
down or left and right. They will also be used as value settings when the
slide bar is shown on the screen and option settings to turn a feature off or
on. During regular TV watching these keys will provide us with the control
functions of Volume (up or down) and Channel (up or down). Channel up
or down will not function when a cable box or satellite receiver is being
used as the source of the signal.
hen
NUMBER BUTTON PAD – Use these buttons to select a channel or enter
a password.
INPUT – This button allows the user to cycle through the inputs.
Repeatedly pressing of this button will step you through the input sources
in the following sequence: TV, AV1/S-VIDEO, AV2, Component 1,
Component 2, RGB, HDMI 1, HDMI 2 and HDMI 3. Once you have
stepped through the entire sequence, you will return to the beginning.
- (DASH) – When selecting a digital channel directly use this button for
the separation of main and sub-channels. For example, channel 28-2
would be selected by the button sequence 2 8 ENTER 2.
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Insertion of Batteries in the Remote Control
Insert two AA batteries into the remote control. Make sure that you match the (+) and (-) symbols on the
batteries with the (+) and (-) symbols inside the battery compartment. Re-attach the battery cover.
Precautionary Tips for Inserting the Batteries:
! Only use the specified AA batteries.
! Do not mix new and old batteries. This may result in
cracking or leakage that may pose a fire risk or lead
to personal injury.
! Inserting the batteries incorrectly may also result in
cracking or leakage that may pose a fire risk or lead
to personal injury.
! Dispose of the batteries in accordance with local
laws and regulations.
! Keep the batteries away from children and pets.
Remote Control Range
Point the remote control at the remote control sensor to transmit the commands.
Do not place any obstacles between the remote control and the receiver window.
The effective range of the remote control is approximately 30 feet (10 meters) from the front of the
receiver window, 30° to the left and right, 20° up and down.
VIZIO Remote Control Precautions
The remote control should be kept dry and away from heat sources. Avoid humidity.
If the TV responds erratically to the remote control or does not respond at all, check the batteries. If the
batteries are low or exhausted, replace them with fresh batteries.
When not using the remote control for a long period of time, remove the batteries.
Do not take the batteries apart, heat them, or throw them into a fire.
Do not subject the remote control to undue physical stress, such as striking or dropping it.
Do not attempt to clean the remote control with a volatile solvent. Wipe it with a clean, damp cloth.
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Chapter 2 Connecting Equipment
Which Video Connection Should I Use?
The VIZIO HDTV has six different ways to connect your video equipment from a basic connection to the
most advanced for digital displays.
Connection
Quality (type)
Best
(digital)
Best
(digital)
- - - - - - - - - - -
Good
(analog)
Best
(analog)
Better
(analog)
Good
(analog)
Connector Description
HDMI provides an interface between any audio/video
source, such as a set-top box, DVD player, or A/V receiver
and a digital television (DTV), over a single cable.
Connect a digital or analog antenna cable or coaxial cable
to watch TV programming.
RGB PC (VGA) – This is most commonly used for PC input.
Component - Component video provides a sharper image
than composite video and S-video because the three video
signals are transmitted via three separate channels.
S-Video (AV1) - Combining the three video signals into two
channels, S-Video provides a sharper image than
Composite video, but is not as good as Component video.
Composite (AV1 & 2) - All three video signals are combined
into one channel, thus making the image less sharp than
Component or S-Video.
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Connecting Your Cable or Satellite Box
You have four options for connecting your cable or satellite box to your HDTV: HDMI, Component,
Composite, or Coax (RF). Based on your home theater configuration, you can decide which option is the
right one for you. Refer to your set-top box user manual for more information about the video output
requirements or consult your cable or satellite operator.
Using HDMI (Best)
SET TOP BOX
Cable and Satellite Boxes that have a HDMI digital interface should be connected to the HDMI input of
the HDTV for optimal results.
Note: To maintain the display quality, use a VIZIO certified HDMI cable. Length is available up to 10
meters. See www.vizio.com or call 1-888-VIZIOCE (1-888-849-4623) for details.
1. Turn off the power to the HDTV and HDTV Set-Top Box.
2. Connect an HDMI cable to the HDMI output of your HDTV Set-Top Box and the other end to the
HDMI 1 input at the rear of the HDTV.
3. Turn on the power to the HDTV and HDTV Set-Top Box.
4. Select HDMI 1 using the INPUT button on the remote control, or directly by pressing the HDMI
button on the remote control.
Note:
! The HDMI input on the HDTV supports High-bandwidth Digital Content Protection (HDCP).
HDCP encrypts the transmission between the video source and the digital display for added
security and protection.
! If you are already using the HDMI1 input for another device, or you do not want to use the HDMI1
input for the Set-Top Box, you can connect the Set-Top Box to another HDMI connection.
! Refer to your HDTV Set-Top Box user manual for more information about the video output
requirements of the product or consult your cable or satellite operator.
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HDMI Connections for Cable or Satellite Boxes with DVI
SET TOP BOX
1. Turn off the power to the HDTV and HDTV Set-Top Box.
2. Using a HDMI-DVI cable, connect the DVI end to your HDTV Set-Top Box and the HDMI end
to the HDMI 2 input at the rear of the HDTV.
3. Using an audio cable, connect the cable to the audio output connectors associated with the
DVI output on your HDTV Set-Top Box and connect the other end to the audio connectors
associated with the HDMI input at the rear of the HDTV.
4. Turn on the power to the HDTV and HDTV Set-Top Box.
5. Select HDMI 2 using the INPUT button on the remote control, or directly by pressing the
HDMI button on the remote control.
Note:
! The HDMI input on the HDTV supports High-bandwidth Digital Content Protection (HDCP).
HDCP encrypts the transmission between the video source and the digital display for added
security and protection.
! Refer to your HDTV Set-Top Box user manual for more information about the video output
requirements of the product or consult your cable or satellite operator.
Using Component Video (Better)
SET TOP BOX
1. Turn off your HDTV and set-top
box.
2. Connect the component cables (green, blue, and red) from your set-top box to the
COMPONENT jacks on the back of your HDTV.
3. Connect the audio cables (white and red) from your set-top box to the adjacent
COMPONENTL and RAudio jacks on the back of your HDTV.
4. Turn on your HDTV and set-top box.
5. Press COMP on the remote control to view the content.
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Using S-Video (Better)
SET TOP BOX
1. Turn off your HDTV and set-top box.
2. Connect the S-VIDEO cable from your set-top box to the S-VIDEO jack on the back of your HDTV.
3. Connect the audio cables (white and red) on your set-top box to the corresponding L and RAUDIO jacks on the back of your HDTV.
4. Turn on your HDTV and set-top box.
5. Press AV on the remote control to view the content.
Using Composite Video (Good)
SET TOP BOX
1. Turn off your HDTV and set-top box.
2. Connect the video cable (yellow) from your set-top box to the AV jack (yellow) on the back of your
HDTV.
3. Connect the audio cables (white and red) on your set-top box to the corresponding L and RAUDIO jacks on the back of your HDTV.
4. Turn on your HDTV and set-top box.
5. Press AV on the remote control to view the content.
Using Coaxial (Antenna) (Good)
SET TOP BOX
1. Turn off the power to the HDTV.
2. Connect the coaxial (RF) connector from your antenna or digital cable to the DTV/TV
CABLE/ANTENNA connector at the rear of the HDTV.
3. Turn on the power to the HDTV.
4. Select TV using the INPUT button on the remote control, or directly by pressing the TV button
on the remote control.
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Connecting Coaxial (RF)
Using Your Antenna or Digital Cable for Standard TV or Digital TV)
CABLE BOX
1. Turn off the power to the HDTV.
2. Connect the coaxial (RF) connector from your antenna or cable to the DTV/TV
CABLE/ANTENNA connector at the rear of the HDTV
3. Turn on the power to the HDTV.
4. Select TV using the INPUT button on the remote control, or directly by pressing the TV button
on the remote control.
Using the Antenna or Cable through Your VCR
VCR
1. Turn off the power to the HDTV and VCR.
2. Connect the “Output to TV”, “RF Out” or “Antenna Out” connector on the rear of your VCR to
the DTV/TV CABLE/ANTENNA connector at the rear of the HDTV.
3. Turn on the power to the HDTV and VCR.
4. Select TV using the INPUT button on the remote control, or directly by pressing the TV button
on the remote control.
Note: If you have an off-air antenna or cable TV, connect it to the “Antenna In” connector on the rear of
your VCR.
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Connecting Your DVD Player
You have several options for connecting your DVD player to your HDTV: HDMI, Component, S-Video and
Composite (AV) inputs. Based on your home theater configuration, you can decide which option is the
right one for you.
Using HDMI (Best)
For optimal results, DVD players that have a digital interface such as HDMI should be connected to the
HDMI input on your HDTV.
CD DVD
1. Turn off your HDTV and DVD player.
2. Connect a HDMI cable to the HDMI output of your DVD player and the other end to the HDMI
1 input at the rear of the HDTV.
3. Turn on the power to the HDTV and your DVD player.
4. Select HDMI 1 using the INPUT button on the remote control, or directly by pressing the
HDMI button on the remote control.
Note: If HDMI 1 is being used, connect to another HDMI port instead.
HDMI Connections for DVD Players with DVI
CD DVD
1. Turn off your HDTV and DVD player.
2. Using a HDMI-DVI cable, connect the DVI end to your DVD player and the HDMI end to the
HDMI 2 Input at the rear of the HDTV.
3. Connect the audio cables (white and red) from the DVI audio output jacks on the DVD player
to the adjacent HDMI 2L and RAUDIO jacks on the back of your HDTV.
4. Turn on the power to the HDTV and your DVD player.
5. Select HDMI 2 using the INPUT button on the remote control, or directly by pressing the
HDMI button on the remote control.
Note: To maintain the display quality, use a VIZIO certified HDMI cable. Length is available up to 10
meters. See www.VIZIO.com or call 1-888-VIZIOCE (1-888-849-4623) for details.
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Using Component Video (Better)
CD DVD
1. Turn off the power to the HDTV and DVD
player.
2. Connect the component cable (green, blue, and red) from your DVD player to an available
set of COMPONENT 1 jacks on the back or side.
3. Connect the audio cables (white and red) from your DVD player to the COMPONENT L and
R AUDIO jacks on the back.
4. Turn on the power to the HDTV and DVD player.
5. Select Component 1 using the INPUT button on the remote control, or directly by pressing
the COMP button on the remote control.
Note: You can also connect the DVD player to the Component 2 connections on the side of the HDTV.
Using S-Video (Better)
CD DVD
1. Turn off the power to the HDTV and DVD player.
2. Connect the S-VIDEO cable from your DVD player to the S-VIDEO jack on the back of your
HDTV.
3. Using an audio cable, connect the cable to the audio output connectors associated with the
S-Video output on your DVD player and connect the other end to the audio connectors
associated with the AV1 input at the rear of the HDTV.
4. Turn on the power to the HDTV and DVD player.
5. Select AV1 using the INPUT button on the remote control, or directly by pressing the AV
button on the remote control.
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Using Composite (AV) Video (Good)
CD DVD
1. Turn off the power to the HDTV and DVD player.
2. Connect the Video cable (yellow) from your DVD player to the S-VIDEO/AV1 jack on the
back of your HDTV.
3. Connect the audio cables (white and red) on your DVD player to the S-VIDEO/AV1L and R
AUDIO jacks on the back of your HDTV.
4. Turn on the power to the HDTV and DVD Player.
5. Select AV1 using the INPUT button on the remote control, or directly by pressing the AV
button on the remote control.
Connecting Your VCR or Video Camera
VCR
1. Turn off the power to the HDTV and VCR or Video Camera.
2. Connect the S-VIDEO cable from your VCR or video camera to the S-VIDEO jack on the
back of your HDTV.
3. Connect the audio cables on your set-top box to the corresponding L and RAUDIO jacks on
the back of your HDTV.
4. Turn on the power to the HDTV and VCR or Video Camera.
5. Select AV1 using the INPUT button on the remote control, or directly by pressing the AV
button on the remote control.
Note: Refer to your VCR or Video Camera user manual for more information about the video output
requirements of the product.
Note: You can also connect the VCR or Video Camera to the AV2 connection on the side of the HDTV.
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Connecting an External Receiver/Amp
STEREO SYSTEM
1. Turn off the power to the HDTV and
Receiver/Amp.
2. Using an audio cable (white and red connectors),
connect the cable to the audio input connectors
on the Receiver/Amp and connect the other end
to the AUDIO OUT audio connectors at the rear
of the HDTV.
3. Turn on the power to the HDTV and
Receiver/Amp.
4. Then press the MENU button on the remote
control to open the On-Screen Display (OSD) menu.
5. Press ! on the remote control to highlight the Audio menu.
6. Press
7. Press ! on the remote control to select OFF so the sound from the HDTV will be routed
Note:
! Refer to your Receiver/Amp user manual to select the corresponding audio input.
! The audio output is not amplified and cannot be connected directly to external speakers.
" on the remote control to select SPEAKERS.
through your Receiver/Amp system.
Optical Output of audio received with HD Programs
If your sound system has a SPDIF (optical) digital audio input you can connect it to the OPTICAL
digital audio out at the rear of the HDTV. This is active when receiving audio with the programs being
viewed no matter what input is being used.
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Connecting a Computer
COMPUTER
1. Turn off the power to the HDTV and Computer.
2. Connect the VGA cable from your computer to the RGB PC jack on the back of your HDTV.
3. Connect the 1/8-inch audio cable from your computer to the RGB PC Audio jack on the back
of your HDTV. This step is optional and only needed if you want to transmit audio from the
Computer through the TV.
4. Turn on the power to the HDTV and Computer.
5. Select RGB using the INPUT button on the remote control or side of the HDTV.
Note:
! For a better picture quality when connecting a PC computer through RGB PC, set your PC
computer timing mode to VESA 1920 x 1080 at 60Hz.
! Refer to your PC computer user manual for more information about the video output requirements
of the product.
! A RGB (VGA) cable and stereo mini jack cable are not included and can be purchased at an
electronics store.
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Preset PC Resolutions
If connecting to a PC through the RGB PC input, set the TV timing mode to VESA 1920x1080 at 60Hz for
better picture quality (refer to the graphic card’s user guide for questions on how to set this timing mode).
See the table below for the factory preset resolutions. Also see Resolution through RGB Input chart below
for the best resolution available through RGB PC input when video card supports 1920x1080 resolution.
Resolution Refresh
(Hz)
H.Freq
(kHz)
V.Freq
(Hz)
H.SyncV.SyncPixel Rate
(MHz)
Remark
640 x 4806031.469 59.941 NN25.175 Windows
640 x 4807537.500 75.000 NN31.500 Windows
800 x 6006037.879 60.317 PP40.000 Windows
800x6007248.077 72.188 PP50.000 Windows
800x6007546.875 75.000 PP49.500 Windows
1024x7686048.363 60.004 NN65.000 Windows
1024x7687056.476 70.069 NN75.000 Windows
1024x7687560.023 75.029 PP78.750 Windows
720x4007031.469 70.087 NP28.322 DOS
1920 x 1080*6066.587 59.934 PP138.50 Windows
Note: P: positive, N: negative, !: Primary mode
Resolution through RGB Input
If your PC supports VESA Reduce Blanking timing via the VGA card drive program (usually offered by the
VGA Card Manufacturer), your TV set is equipped to have the 1920X1080 resolution display through this
connection using the following timing 138.5MHz. The following parameters are often the values required
by the software or programs to set up the display:
Parameters Horizontal Values
(Pixels)
Vertical Values
(Lines)
Address 1920 1080
Front Porch 48 3
Sync Width 32 5
Back Porch 64 23
Total 2048 1111
Frequency 66.587 kHz 60 Hz
Sync Polarity
P
N
Pixel Rate (MHz) 138.5
Refresh Rate (Hz) 60
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Chapter 3 Using your HDTV the first time
Setup Wizard
1. Connecting the Power Cable
Connect the power cord to the power cord
connector on the back of the HDTV, and then
plug the power cord into an AC wall socket.
2. Connect Audio and Video Cables to the
HDTV
(see Chapter 2 for detailed steps)
3. Turning Power On
Once all the components are connected,
press the Power ON button on the side of the
HDTV, or press the Power ON (Orange)
button on the remote control.
4. Initial Setup
a. After powering on the TV set, the
Initial Setup Welcome screen will
come up. Press the
remote control.
b. The Language choice screen will be
displayed; the default English option is
highlighted. If you wish to change the
OSD language to Español or Français,
press the
control to select the language you
want.
c. Press the
control to go to the next screen.
d. The next screen will display the
options Home Mode and Retail Mode.
Selecting Home Mode will give you an
opportunity to save energy.
e. Press the
control to go to the next screen.
f. If Retail Mode is selected by mistake;
the next option will allow you to switch
your selection back to Home Mode.
g. Press the
control to go to the next screen.
" button on the remote
button on the remote
button on the remote
button on the remote
button on the
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Note: At this point, if a Set-Top Box from your Local Cable or Satellite Service Company or other
equipment is been used; please press the
Otherwise continue with the next step.
h. The Tuner screen will be displayed. If
you are using Cable Service (with no
box), press the
" button on the
remote control to choose CABLE.
i. Press the
button on the remote
control to go to the next screen.
j. The Channel Scan screen will be
displayed; default choice is Scan.
k. Press the
button on the remote
control to start the search for available
channels.
l. If you do not want to scan for
channels at this time, press the
button on the remote control to
highlight Skip Scan and then press
the
button. The screen will now
change to show the progress of the
search for Analog (NTSC) and Digital
(ATSC) channels.
key on the remote control and select Skip Scan.
"
Note: If you select Skip Scan, you can scan channels
at a later time by selecting the TV input, then going to
the Menu and selecting the Auto Search option in the
TV menu.
Note: DTV digital broadcast is not available in all
areas. Refer to www.antennaweb.org to get
information about availability in your area, type of
antenna and in which direction to point your antenna.
The channel availability through cable depends upon
which channels your cable operator supplies in Clear
QAM; consult your cable operator for more information.
m. When finished, the Complete screen
will be displayed to inform you that the
HDTV has completed the Initial Setup.
Press the !II button on the remote
control to exit and begin watching TV.
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Select Input Source
Select the Input Source for the HDTV by pressing the INPUT
button on the remote control. Pressing this button will cycle you
through the following options: TV, AV1/S-VIDEO, AV2,
Component1, Component2, RGB, HDMI1, HDMI2, and HDMI3.
Turn on your Cable Box, VCR, External TV Tuner or Satellite
Receiver and you will see a picture on your HDTV. If there is no
picture, make sure you have selected the correct input on the
HDTV.
If the selected input is RF, you should be aware that the HDTV
needs to be on either channel 3 or channel 4 matching the
channel which has been selected on the back of the VCR, Cable
Box, External TV Tuner or Satellite Receiver; please refer to
Owner or User’s Manual of such equipment for details.
Note: Your HDTV will display the television station or program selected by the cable box, VCR, external
tuner, or satellite receiver. Use the remote control that came with that component to change programs or
channels. If the service being used is the one which setup includes a box with two outputs for two
different (distant) rooms, then scanning channels will help you to find the signal. Be aware that the
channel to be selected varies from provider to provider. You may have to call your provider to get the
specific channel when using your HDTV. Some examples of these channels are 105, 106, 115, and 116.
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Fine Tuning the picture
1. Press the
Advanced Video option.
2. Press the ! button to select it.
3. Use either # or
Temperature option.
4. Press the ! button to select it.
5. Press either $ or ! to change setting to
Normal, and then press the LAST button
to go back to the previous screen.
6. Press either " or ! to select the Picture
mode option.
7. Press either $ or ! to change the Picture
Mode option to Standard.
8. Press the LAST key to exit the on screen
display Menu.
Note: To ensure that the correct program times
are shown when pressing the Guide key do the
following:
Press the Menu key, this will bring up the picture
mode menu.
Press either # or $ button scroll across to the
icon showing the little satellite dish or antenna.
The next screen will appear showing Time Zone.
Press either " or ! button to select it.
Press either # or $ button to choose the proper
Time Zone of your area.
Press the LAST key once to return to the previous screen or repeatedly to return to your program if task
has been completed. Your new HDTV is now ready to use. Enjoy your TV watching!!
button to bring up the Menu display. Use the # or ! buttons to scroll to the
" to scroll to the Color
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Watching a TV Program
Before you start watching TV, please make sure that any cable, satellite or off-air antenna connections
are secure. Also, verify that the power cord is plugged into a correctly grounded electrical outlet or surge
protector.
1. Press the power button on the remote control. The VIZIO logo on the front will change from
orange to white.
2. There are 3 options for selecting your programming:
a. If you are using an antenna or cable connected through the DTV/TV CABLE/ANTENNA
input, you can select TV directly by pressing the TV button on the remote control or by
selecting TV from the Input menu after pressing INPUT on the remote control.
b. If you are watching broadcasts through a cable or satellite set-top box connected by an
HDMI cable, select HDMI directly by pressing the HDMI button on the remote control, or
by selecting HDMI from the Input menu after pressing INPUT on the remote control.
c. If you are watching broadcasts through a cable or satellite set-top box connected by a
Component (YPbPr) cable, select Component directly by pressing the COMP button on
the remote control or by selecting Component from the Input menu after pressing INPUT
on the remote control.
Note: You should be able to see a picture. If you do not, make sure that all of the HDTV connections are
secure and you have selected the correct video input source. Each press of the HDMI or COMP button on
the remote control will cycle through the available inputs. Press the button until the input associated with
the device you wish to view is shown in the Info box at the upper right corner of the screen.
3. When using option 2a, press the Channel buttons on the remote control or on the side of the
HDTV to change the channel. The Channel buttons and on the remote control, control will not
work if you are watching a program using HDMI, Component, or AV (S-Video or Composite)
inputs.
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Adjusting Basic HDTV Settings
Volume
To adjust the volume, press and
hold the VOL # or " button on
the remote control or on side of
HDTV until the desired level is
reached.
TV Channels
To step up or down through the
available TV channels, press the
CH # or
remote control once for the next
or previous channel, or hold it
depressed until the desired
channel is reached.
Note: Channel up and down will
only operate in TV mode.
Wide
Using this feature, you can
watch video content in different
size modes on the HDTV.
" button on the
Press the
Press either the # or $ button to select Setup (wrench look alike icon)
options.
Press the
Press either the # or $ button to select among the modes.
button on the remote control to bring up the OSD screen.
" button scroll down to Wide and select it.
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Program Information
When watching a digital TV program, the On Screen Display will function as follows:
! When a channel is selected, an information header is shown over the picture for a few seconds.
! When you press the GUIDE button on the remote control, the information header and a short
summary of the program content, when available from the broadcaster, is displayed.
This information consists of the channel number and name, the format in which the program is broadcast
(480i SD, 480P SD, 720P HD, 1080i HD), audio channel 1/2 or 2/2 (omitted if alternate channel is not
broadcast), language, program title, program start and end time, program rating and if CC is available.
! Press the GUIDE button one more time to close the display
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Chapter 4 Advanced Adjustment of HDTV
Using the On Screen Display (OSD)
The remote control or the control buttons on the right hand side of the TV can control all the function
settings. The On Screen Display (OSD) allows you to adjust contrast, brightness and other settings. The
TV will save changes made to the settings, even if the TV is turned off.
The OSD consists of several menu options: Picture, Audio Adjust, TV, and Setup. The main menu options
may vary depending on your selected input source.
Note: Some of the main menu options may have additional submenus, for example, the TV Rating
submenu for Parental Controls.
1. Press the
control and the Picture menu will be
shown on the screen.
2. Press either # or $ on the remote
control to select one of the other menu
options:
! Picture (Picture Adjust)
! Audio Mode (Audio Adjust)
! TV (TV Tuner Setup)
! Setup (Global Settings)
3. Once the menu option is displayed, press
items to adjust.
4. Press ! to adjust the item.
5. Press the
6. Press the LAST button once to return to the previous screen or repeatedly to return to your
program if adjustments have been completed.
button on the remote
# or " on the remote control to select one of the
button when finished.
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Picture Menu
1. Press the button on the remote control and the Picture OSD appears.
2. Press
3. Once the menu option is highlighted, press $ or ! on the remote control to adjust the setting.
4. Press the LAST button once to return to the previous screen or repeatedly to return to your
Picture Mode
Choose from Custom, Standard, Movie, Game, Vivid, Football, Golf, Basketball and Baseball.
Backlight
The Backlight level adjusts the lamp current and this
affects the overall brilliance of the picture but does
not affect the Brightness (black level) or Contrast
(white level) of the picture.
Brightness
The Brightness adjusts the black levels in the picture.
If the brightness is too low you will not be able to
see the detail in darker parts of the picture and if the
brightness is too high the picture will look washed
out.
# or " on the remote control to select a Picture menu option.
program if the task has been completed.
Contrast
The Contrast adjusts the white levels in the picture. If the contrast is too low the picture will look washed
out and if the contrast is too high you will not be able to see any detail in the bright parts of a picture.
Color
Color adjusts the amount of color in the picture.
Tint
The Tint adjusts the hue of the picture. The easiest way to set tint is to look at flesh tones and adjust for a
realistic appearance. In most cases, the default middle position is correct. If people’s faces look too
orange try reducing the level of color first.
Sharpness
The Sharpness adjustment adjusts the sharpness of the edges of elements in the picture. It does not
produce detail that otherwise does not exist. This adjustment is helpful when viewing (Standard
Definition) sources.
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Advanced Video
Press the "button to select Advanced Video, then press the ! button. A new menu will be displayed
showing the advanced functions available for fine tuning of the picture.
Noise Reduction
This feature diminishes picture artifacts
caused by the digitizing of image
motion content that may be present in
the picture. Choose from the Off, Low,
Medium, or Strong setting.
Color Enhancement
This feature increases the picture
reproduction performance of the
picture by reducing oversaturation of
certain colors and improving flesh
tones. Choose from Off, Normal, Rich
Color, Green/Flesh, and Green/Blue
setting.
Advanced Adaptive Luma
Large areas of brightness in the picture will result in a higher Average Picture Level (APL) and the
overall picture will look too light. This feature will lower the APL to counteract this effect. Choose
from Off, Low, Medium, Strong, or Extend.
Enhanced Contrast Ratio
This feature can be set to On or OFF to allow the TV set to adjust its backlight to display dark and
bright scenes with a more vivid or intense quality.
Note: Backlight setting would be disabled if this option is set to On.
Color Temperature
Color Temperature is the “warmness” or “coolness” of the white areas of the picture. Choose from
Normal, Warm, or Custom. Normal is the setting for television broadcasting. If you choose the
Custom option, then a new menu will be displayed showing the primary color items, Red, Green
and Blue.
Reset Picture Mode
Press the "button to select Reset Picture Mode, then press the ! button. A new menu will be displayed
to return all picture settings to factory default.
Note: Only settings under the Picture menu will be reset.
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Audio Menu
1. Press the button on the remote control and
the Picture menu will be shown on the screen.
2. Press ! on the remote control to display the
Audio Adjust menu.
3. Press
4. Once the menu option is highlighted, press $ or
5. Press the LAST key once to return to the
Audio Mode
Choose from Flat, Rock, Pop, Classic or Jazz.
Equalizer
To select the options in the Equalizer sub-menu,
press the ! button. A new menu will be displayed
showing the volumes of different frequencies
(pitches).
Starting from lowest to the highest pitch, they are
120 Hz, 500Hz, 1.5 kHz, 5 kHz and 10 kHz.
# or " on the remote control to select
an Audio menu option.
! on the remote control to adjust the setting.
previous screen or repeatedly to return to your
program if the task has been completed.
1. Press " or ! to select the frequency to be
adjusted.
2. Use $ or ! to adjust the selected
frequency to your preference. Values above
0 will boost the frequency and values below
0 will attenuate the frequency.
VIZIO VO37L FHDTV20A User Manual
Balance
Adjust the sound to the left or the right.
SRS TSXT
This option sets the SRS TruSurround XT surround sound process. Choose from On or Off.
Note: When SRS TSHD is ON, Equalizer adjustments are not available.
Digital Audio Out
This option allows selection of the type of processing for the SPDIF (Optical connector) when used with a
Receiver/Amplifier/Home Theater system. Select to choose from OFF, Dolby Digital or PCM.
Speakers
Turn the internal speakers On or Off. You may want to turn the internal speakers off when listening to the
audio through your Home Theater System.
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Analog Audio Out
This option sets the volume control properties when using the RCA (white and red) connectors as audio
line out to connect a Receiver/Amplifier/Home Theater system. Choose from Fixed or Variable. When set
to Variable, volume from the external speakers will change according to the volume setting on the TV. If it
is set to Fixed, the volume can only be changed by the settings on the external stereo system.
Lip Sync
Lip Sync is designed to adjust the audio of the program being viewed so that it matches the movement of
the lips of someone talking on the screen.
Reset Audio Mode
Press the ! button to highlight Reset Audio Mode. Then press ! to return all audio settings to factory
default.
Note: Only settings under the Audio menu will be reset.
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TV Menu
When you first turned on your HDTV you set up your TV for DTV / TV channels using the Initial Setup
screens. If you did not do this or if your setup has changed, you can do this from the TV menu.
1. Press the
2. Press ! on the remote control to display the TV menu.
3. Press
4. Once the menu option is highlighted, press $ or ! on the remote control to adjust the setting.
5. Press the LAST key once to return to the previous screen or repeatedly to return to your program if
# or " on the remote control to select a TV menu option.
the task has been completed.
button on the remote control and the Picture menu will be shown on the screen.
Tuner Mode
Select Cable or Air (Antenna) depending upon
which equipment you have attached to the DTV /
TV Input.
Auto Search
Automatically search for TV channels that are
available in your area. The TV will search for
analog and digital channels.
Partial Channel Search
If you believe channels are missed from the auto
search, you can do a partial channel search to
look for channel in a certain channel range again.
Press the
Search selection.
Press the ! button to enter the submenu.
Press the ! button to select scan mode to look for
Analog, Digital, or both Analog/Digital channels.
Press the " button to highlight the “To” and
“From” selection. Press the ! button to select the
range of channel numbers you want to start
searching in.
"button to highlight the Partial Channel
Press
to start channel search..
Skip Channel
After the TV has stored all of the available DTV channels in memory you will find that some channels will
be too weak to watch comfortably or they may be channels you do not want to see. Select the channel
you wish to remove, press and ! buttons to open the TV TUNER SETUP menu and then press the
" button to highlight SKIP CHANNEL. Press the ! button to select this channel to be skipped when
using the
remote control.
#or " buttons. You will still be able to select this channel using the number buttons on the
MTS
This feature allows you to select the different languages the broadcaster is transmitting the audio with the
program you are watching. This signal is usually Spanish.
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Time Zone
Setting the correct Time Zone for your area will ensure that the correct program times are shown after
pressing the GUIDE button on the remote control.
Daylight Saving
Setting the daylight saving time for your area will ensure that the correct program times are shown after
pressing the GUIDE button on the remote control.
Setup Menu
1. Press the button on the remote control
and the Picture menu will be shown on the
screen.
2. Press ! on the remote control to display the
Setup menu.
3. Press
4. Once the menu option is highlighted, press
5. Press the LAST key once to return to the
# or " on the remote control to
select a Setup menu option.
$ or ! on the remote control to adjust the
setting.
previous screen or repeatedly to return to
your program if the task has been
completed.
Language
Select to change the Language of the OSD. The default is English. You can also select Español or
Français.
Sleep Timer
Select the timer to turn off the TV in 30, 60, 90 or 120 minutes.
Wide
Select how the picture displays on the screen. As you select an option, you will see the screen adjusting
to the different sizes.
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Input Naming
This feature helps you identify the input being
watched. You can use up to 8 characters; either
letters or numbers or combinations of both, to add a
name that will make it easier for you to recognize the
input.
1. Press
2. Press ! button to obtain the next screen which
3. Press
4. Press the key to go to the first space (_) in
5. Press either the # or " button and select
6. Press the ! button to go to the next space (_)
7. Using either the
8. Repeat the last previous two steps until the
" button to highlight this option.
shows the different inputs.
" button to select the desired input which
you want to label or name (Examples: VCR,
DVD, etc.) it with any name which will make
easier for you to recognize it.
the bracket.
either the letter or number belongs to this place.
and again
# or " button select the
second character of the name given to this Input.
name of the input is completed.setting.
VIZIO VO37L FHDTV20A User Manual
CC (Closed Caption)
To select the options in the CC sub-menu, press the
! button. A new menu will be displayed showing the
following CC settings:
CC
The CC feature is available when watching
regular analog (NTSC) TV. Select from CC1,
CC2, CC3, CC4, Service1, Service2,
Service3, Service4, Service5, or Service6.
Closed Caption for regular TV is usually
CC1 or CC2.
Digital CC Style
The Digital CC Style feature is available when watching digital TV.
Select either As Broadcaster or Custom. If Custom is selected then you can customize the way
Closed Caption is displayed. The options available are:
! Font Size (letter size)
! Font Color (letter color)
! Font Opacity (letter transparency)
! Background Color (color of the background where Closed Caption is displayed)
! Background Opacity (sets the transparency of the background)
! Window Color (color of the area where characters are displayed)
! Window Opacity (transparency of the area where characters are displayed)
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H/V Position
To select the options in the H/V Position sub-menu, press the " button. A new menu will be displayed
showing the following H/V Position settings:
H-Position
Adjust the horizontal position of the picture.
V-Position
Adjust the vertical position of the picture.
H-SIZE
Adjust the horizontal size of the picture.
V-SIZE
Adjust the vertical size of the picture.
Parental
If you want to restrict certain channel and program
viewing, you can do this by turning on the Parental
Control. Selected programs, movies and channels
can then be made available only after an authorized
password has been entered and accepted by the TV.
To select the options in the Parental sub-menu,
press !. Enter a password to access the Parental
menu. The default password set in the factory is 0 0
0 0.
Note: The Parental menu does not appear when the
input mode is set to HDMI.
A new menu will be displayed showing the following
Parental settings:
Channel Block
Block individual channels from being
displayed.
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US TV Rating
Press the $II button to block (locked) or
allow (unlocked) channels by the
following US TV ratings:
Y – All children
Y7 – Older children
G – General audience
PG – Guidance suggested
14 – Strongly cautioned
MA – Mature audience
You can also customize the TV ratings
for the following content:
A – All sub-ratings
D – Sexual dialog
L – Adult language
S – Sexual situations
V - Violence
FV – Fantasy violence
US Movie Rating
Note: When Rating Enable is OFF, US Movie Rating adjustments are not available.
Press the !II button to block (locked) or allow (unlocked) channels by the following US Movie
ratings:
G – General audience
PG – Parental guidance suggested
PG-13 – Recommended for children 13 years of age or older
R – Mature audience
NC-17 – No one under 17 years of age
X – No one under 17 years of age
Canadian English Rating
Note: When Rating Enable is OFF, Canadian English Rating adjustments are not available.
Press the !II button to block (locked) or allow (unlocked) channels by the following Canadian
English ratings:
C – Children
C8+ – Children 8 years or older
G – General Programming, suitable for all audiences
PG – Parental guidance
14+ – Viewers 14 years or older
18+ – Adult programming
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Canadian French Rating
Note: When Rating Enable is OFF, Canadian French Rating adjustments are not available.
Press the !II button to block (locked) or allow (unlocked) channels by the following Canadian
French ratings:
G – General audience
8 ans+ – General – not recommended for young children
13 ans+ – Not suitable for children under 13 years of age
16 ans+ – Not suitable for under 16 years of age
18 ans+ – Adults only
DTV Rating
This option updates the TV or Movie rating table for digital programs in your local or regional area.
It will allow the parental guidance control feature in your TV to have the most current parental
control database for a digital signal. If Not Available appears at the bottom of the menu, then no
update is available (the option is not activated in your area). This option may be available in the
future for activation.
Block Unrated TV
Block programming that does not have a rating.
Access Code Edit
To change the password, select Access Code Edit to enter a new, 4-digit password using the
number buttons on the remote control. Enter it a second time to confirm you entered it correctly.
Note: Make sure you write down and store the new password in a secure place. The System
Reset feature does NOT reset the password.
Reset All Settings
Use this function to reset the TV to the default factory settings.
The screen will display a message to confirm that you want to reset the values to factory settings.
Note: This does NOT reset the Parental Control Password.
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Understanding Viewing Features
Your HDTV features the following viewing modes. You can switch viewing modes using the remote
control, please follow the instructions on page 32.
Viewing Modes
Normal Mode
The original 4:3 aspect ratio (1.33:1 source) is preserved, so black bars are
added to the left and right of the display image. Standard TV broadcasts are
displayed with a 4:3 Aspect Ratio. Movies in 4:3 Aspect Ratio may be referred
to as pan-and-scan or full frame. These movies were originally filmed in 16:9
(widescreen), and then modified to fit a traditional TV screen (4:3).
Wide Mode
When watching a standard broadcast or full-frame movie in this mode,
the display image is stretched proportionately to fill the TV screen.
When watching a widescreen (1.78:1 source) program or movie, the
display image fills the TV screen. If you are watching a widescreen
(1.85:1 or 2.35:1 source) program or movie, there will still be black
bars at the top and bottom.
Stretch Mode
When watching a widescreen
program (1.78:1 source) with
black bars on
the sides, the display image will
stretch to fill the TV screen.
People will appear wider than
they really are. If you are
watching a widescreen (1.85:1
or 2.35:1 source) program or
movie, there will still be black bars at the top and bottom. This mode is available only when watching a
widescreen program.
Panoramic Mode
When watching a standard broadcast or full frame movie in this mode,
the 4:3 Aspect Ratio (1.33:1 source) display image is stretched
horizontally on the left and right sides to fill the TV screen. The center
of the image is not stretched.
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Chapter 5 Maintenance and Troubleshooting
Maintenance
Important
1. Make sure that the power cable is removed from the socket before cleaning the TV.
2. Do not use volatile solvent (such as toluene, rosin and alcohol) to clean the TV. Such
chemicals may damage the housing, screen glass and remote control, and cause paint to
peel.
Cleaning the Housing and Remote Control
1. Use a soft cloth for cleaning.
2. If the housing or remote control is seriously contaminated, use a soft cloth moistened with
diluted neutral cleaner to clean the display. Wring water out of the cloth before cleaning to
prevent water from penetrating into the housing. Wipe the display with a dry cloth after
cleaning.
Cleaning the Screen
1. Use a soft cloth to gently clean the screen.
2. The screen glass is very fragile. Do not scrape it with any sharp object. Do not press or tap
the screen to avoid cracking. When the screen is seriously contaminated, use a soft cloth
moistened with diluted neutral cleaner to clean the display. Wring water out of the cloth
before cleaning to prevent water from penetrating into the housing. Wipe the display with a
dry cloth after cleaning.
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Troubleshooting Guide
If the TV fails or the performance changes dramatically, check the display in accordance with the
following instructions. Remember to check the peripherals to pinpoint the source of the failure. If the
display still fails to perform as expected, contact the VIZIO for assistance by calling 1-877-MYVIZIO (698-
4946) or e-mail us at
General TV Problems Solution
techsupport@vizio.com.
Receive the error message
“No Signal.”
No power.
No sound.
If the screen is black.
Power is ON but there is no
image on the screen.
Wrong or abnormal colors
appear.
Control buttons do not work.
Remote control does not
work.
There appear to be image
quality issues.
! Press the INPUT button on the remote control to select a different input source.
If you are using cable connected directly to the TV or an antenna, scan
!
for channels from the Tuner menu in the OSD.
! Make sure the power button is ON (VIZIO logo glows white).
! Make sure AC power cord is securely connected to the AC socket.
! Plug another electrical device to the power outlet to verify that the outlet is
working.
! Press Volume + (Up) on the remote control.
! Press MUTE on the remote control to make sure that MUTE is not ON.
! Check your audio settings. The audio may be set to SAP, or the speakers are
set to off.
! Make sure that headphones are not connected.
! Check the audio connections of external devices that may be connected to the
HDTV.
! If you are using an antenna, the signal strength of the channel may be low.
Make sure your antenna is connected securely to the TV and move the antenna
around the room or close to a window.
! Make sure the power button is ON (VIZIO Logo glows white).
! Press the INPUT button on the remote control to select a different input source.
! Check the connections of external devices that may be connected to the HDTV.
! Make sure all cables attached to the HDTV are connected to the correct output
on the external device.
! Adjust brightness, contrast or backlight.
! Press the INPUT button on the remote control to select a different input source.
! Check Color and Tint settings in Picture Menu.
! Reset Picture settings.
! Check the video cables to make sure they are securely connected.
! If you are using an antenna, the signal strength of the channel may be low.
Make sure your antenna is connected securely to the TV and move the antenna
around the room or close to a window.
! Press only one button at a time.
! Point the remote control directly at the remote sensor on your TV.
! Remove any obstacles between the remote control and the remote sensor.
! Replace dead batteries with new ones.
! Make sure you have selected TV mode on the remote control.
! If you are using an antenna, the signal strength of the channel may be low.
Make sure your antenna is connected securely to the TV and move the antenna
around the room or close to a window.
! For best image quality, view HD wide-screen programs where possible.
! If HD content is not available view “Standard Definition” from a digital source.
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General TV Problems Solution
! Standard, analog TV will always be noticeably inferior to HD because your
digital flat panel TV has video that is many times better than old TV so you will
see interference and deficiencies you did not know you had.
You cannot see a picture.
You see a distorted picture or
hear unusual sound.
The picture has abnormal
patterns.
The display image does not
cover the entire screen.
You can see a picture but you
cannot hear sound.
The TV has pixels (dots) that
are always dark or colored.
You see “noise” or “trash” on
the screen.
You switch to a different input
and the volume changes.
You switch to a different input
and the screen size changes.
! Make sure the power button is ON (VIZIO logo glows white).
! Make sure AC power cord is securely connected to the AC socket.
! Press the INPUT button on the remote control to select a different input source.
! Check the connections of external devices that may be connected to the HDTV.
! If your HDTV is connected to a computer, press any button on your keyboard to
“wake” your computer.
! If you are using an antenna, the signal strength of the channel may be low.
Make sure your antenna is connected securely to the TV and move the antenna
around the room or close to a window.
! You may be getting interference from electrical appliances, cars, motorcycles,
or fluorescent lights. If you have not mounted it on the wall, try moving your
HDTV to another location to see if this is the cause of the problem.
! Check the connections of external devices that may be connected to the HDTV.
! Make sure the specifications of external devices meet the specifications of your
HDTV (i.e. resolution).
! If you are using an antenna, the signal strength of the channel may be low.
Make sure your antenna is connected securely to the TV and move the antenna
around the room or close to a window.
! If you are in RGB mode (Computer), make sure that H-Size and V-Position in
the On Screen Display (OSD) are set correctly.
! If you are using TV, AV1, AV2 or Component with 480i input, press WIDE
button on the remote control to scroll through various screen modes.
! Press Volume + (Up) on the remote control.
! Press MUTE on the remote control to make sure that MUTE is not ON.
! Check your audio settings. The audio may be set to SAP, or the speakers are
set to off.
! Make sure that headphones are not connected.
! Check the audio connections of external devices that may be connected to the
HDTV.
! Your HDTV is manufactured using an extremely high level of precision
technology, however, sometimes some pixels of your HDTV may not display.
Pixel defects within industry specifications are inherent to this type of product
and do not constitute a defective product.
! When your HDTV’s digital capabilities exceed a digital broadcast signal, the
signal is up-converted (increased) to match your TV’s display capabilities. Upconverting can cause noise or trash.
! If you are using an antenna, the signal strength of the channel may be low.
Make sure your antenna is connected securely to the TV and move the antenna
around the room or close to a window.
! The TV remembers the volume level from the last time you adjusted it. If the
sound level is higher or lower from another source, then the volume will change.
! The TV remembers the viewing mode from the last time you used a particular
input (AV-1, AV-2, Component, HDMI and TV).
Tips for High-Definition Users.
! Your HDTV is an ideal platform for viewing High Definition Content.
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General TV Problems Solution
! Best image quality will be achieved by HDMI. The next best is Component,
followed by Composite.
! Due to variances in broadcast practices, it is possible some image distortions
can occur.
Tips for Letterbox Content
Users.
! Some Letterboxed (or “Widescreen”) versions of DVD movies are formatted for
standard 4:3 Televisions. Your HDTV has the ability to expand this content so
the entire screen is filled at the expense of image accuracy. To use this
function, press ZOOM on the remote control to cycle among the options.
Telephone & Technical Support
Products are often returned due to a technical problem rather than a defective product that may result in
unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem
over the phone. For more information on warranty service or repair, after the warranty period, please
contact our Support Department at the number below.
Customer support and quality service are integral parts of VIZIO’s commitment to service excellence.
For technical assistance contact our VIZIO Technical Support Department via email or phone.
Email: techsupport@vizio.com
(877) 698-4946 Fax: (949) 585-9563
Hours of operation: Monday - Friday: 6 am to 9 pm
Saturday – Sunday: 8 am to 4 pm
Please have your VIZIO model number, serial number, and date of purchase available before you call.
VIZIO
Address:
39 Tesla
Irvine, CA 92618, USA
Telephone: (949) 428-2525 Fax: 949-585-9514
Web:www.vizio.com
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Compliance
Caution: Always use a power cable that is properly grounded. Please use the AC cords listed below for
each area.
USA UL
Canada CSA
Germany VDE
UK BASE/BS
Japan Electric Appliance Control Act
FCC Class B Radio Interference Statement
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy, and if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
4. Consult the dealer or an experienced radio/TV technician for help.
Notice:
1. The changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
2. Shielded interface cables and AC power cord, if any, must be used in order to comply with
the emission limits.
3. The manufacturer is not responsible for any radio or TV interference caused by unauthorized
modification to this equipment. It is the responsibilities of the user to correct such
interference.
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Chapter 6 Miscellaneous Information
Specifications
Specifications
Panel 37” Diagonal, 16:9 Aspect Ratio
Resolution 1920 x 1080 pixels
Pixel (Dot) Pitch 0.42675(H) x 0.42675(V)
Display Compatibility FHDTV (1080P)
Colors 8 bit 16.7M
Brightness
2
cd/m
(typical)
Contrast Ratio TYP 2500:1
Contrast Ratio with
DCR
Response Time 6.5ms (typical)
Viewing Angle >178° (horizontal/vertical)
Inputs
Outputs
500nits
12500:1
HDMI 2 rear/1 side (1 rear input has L/R audio inputs
RF 1 rear
Component 1 rear / 1 side
Composite 1 rear / 1 side
S-Video 1 rear
RGB 1 rear
Service 1 rear (service only)
SPDIF 1 rear
Stereo Audio 1 rear
Headphone 1 side
Features 1080P FHDTV, HDMI v1.3, Zero bright pixel guarrantee, Dynamic Contrast Ratio
technology, HD game port, MTS stereo decoder, Digital amplifier, Dolby Digital
for ATSC/QAM, Signal Compatibility:480i (SDTV), 480P (EDTV), 720P (HDTV),
1080i (HDTV), 1080P (FHDTV), Channel skip, Video/input naming capability,
Closed caption, Parental control/V-Chip 2.0, Programmable Timer, SRS TSXT.
ATSC/Clear QAM tuner, NTSC video decoding via RF or composite video, 3:2 or
2:2 reverse pull-down, Motion adaptive de-interlace, Progressive video scan via
component video/VGA/HDMI, HDTV via HDMI or component video, FHDTV via
HDMI or component video, Color temperature adjustments of
5400K/6500K/9300K, Independent Red/Green/Blue adjustments for color
temperature fine tuning.
Speakers 12Wx2, one way
Panel Life 50,000 hrs
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Power
Input IEC Connector for direct power line connection
Voltage Range 120 Vac at 50/60 Hz
Power Consumption 103W (average) , <0.38W standby
Environmental Conditions
Operating Temperature: 5°C~35°C, Relative Humidity: 20~80%, Altitude: 0~14,000 ft
Non-Operating Temperature: -20°C~60°C, Relative Humidity: 10~90%, Altitude: 0~40,000 ft
Dimensions 36.27” x 25” x 8.6” with stand; 36.2” x 23.8” x 3.9” without stand
Net Weight 36.6 lbs with stand; 35 lbs without stand
Gross Weight 44.3 lbs
Certifications CSA C/US, FCC Class B, BETS-7
Compliances Energy Star 3.0, ATSC Spec A/65, EIA/CEA-766-A
*Product specifications may change without notice or obligation.
Note: The Federal Communications Commission (FCC), the Consumer Electronics Association (CEA)
and the Consumer Electronics Retailers Coalition (CERC) have made a new tip sheet available for digital
television (DTV) retailers to reproduce and distribute to consumers on the sales floor. The file may be
downloaded online at www.dtv.gov. While you’re there, check out the other useful information in the FCC
is making available to consumers interested in learning more about the analog to digital transition.
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Limited Product Warranty
VIZIO provides a “ONE-YEAR LIMITED WARRANTY” against manufacturing defects in materials and
workmanship to the original purchaser of a new VIZIO display purchased from an authorized VIZIO U.S.
reseller and used in the fifty (50) United States or Puerto Rico.
VIZIO's Responsibility
VIZIO displays purchased new from an authorized VIZIO U.S. reseller and that are used in the fifty (50)
United States or Puerto Rico are warranted to be free from manufacturing defects in materials and
workmanship for one (1) year from the date of the original retail purchase. If the display fails to conform to
this limited warranty, VIZIO will, at its option and sole discretion, repair or replace the display.
Labor
During the one-year limited warranty period, VIZIO will provide, when needed, service labor to repair a
manufacturing defect. Repairs required on displays which are thirty (30) inches and larger generally will
be made “on-site” where the display is installed. The determination for performing the on-site repair is
dependent upon the manufacturing defect and is at VIZIO's option and sole discretion. Repairs required
on displays which are less than thirty (30) inches generally will be performed at a VIZIO service center.
Parts
Repairs may be made with new or recertified parts, or the entire unit may be replaced with a new or
recertified unit, at VIZIO's option and sole discretion. Replacement parts or replacement units provided
under this limited warranty are warranted for the remaining portion of the original warranty period, or for
ninety (90) days from warranty service or replacement, whichever is later.
How to Obtain Warranty Service
To obtain warranty service, contact VIZIO Technical Support via email at TechSupport@VIZIO.com, via
phone at 877-MYVIZIO (877-698-4946), or via postal mail at VIZIO Technical Support, 39 Tesla, Irvine,
CA 92618. You must provide the model, serial number, and date of purchase. VIZIO Technical Support is
available from 6:00AM to 9:00PM Pacific Time, Monday through Friday, and 10:00AM to 2:00PM Pacific
Time, Saturday and Sunday. Please note that holiday hours may vary. For up to date information, please
visit www.VIZIO.com.
VIZIO reserves the right to assess all warranty claims and to determine if defects or damages are covered
by this limited warranty. In case of a claim that is not covered by this warranty, you will be contacted to
determine whether VIZIO should repair the damage for a fee or whether the product should be returned to
you as received by the service technician or service center.
Parts and service labor that are VIZIO's responsibility under this limited warranty will be provided without
charge. All other service is at the customer's expense. VIZIO reserves the right to charge the customer for
any service call for anything not covered by this limited warranty. Before you ask for warranty service,
please review your User Manual. You may avoid a service call and a service charge.
Please refer to the reverse side of this page for additional information regarding how to obtain warranty
service.
PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR
AUTHORIZATION.
Not Covered
This limited warranty does not cover the following: cosmetic defects; damage, malfunctions or failures
resulting from shipping or transit, improper or faulty installation, abuse, operation contrary to furnished
instructions, operation on incorrect power supplies, products not supplied by VIZIO, modification,
alteration, improper servicing or tampering; damage from fire, water, lightning, power surges, abnormal
environmental conditions or other acts of nature; normal wear and tear; unsatisfactory visual or audio
performance not caused by a manufacturing defect; or displays with a missing or unreadable serial
number. Operation of the display for commercial purposes or in applications or uses for which the display
is not intended is not covered by this limited warranty. "Image Sticking", caused by static images on the
screen for extended periods and or excessive brightness and contrast levels, is not covered by this
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limited warranty. Installation, removal, transportation and reinstallation of a display, and routine
maintenance and cleaning, are not covered by this limited warranty.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE.
ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF
TIME SET FORTH ABOVE. VIZIO'S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES
RESULTING FROM ANY CAUSE WHATSOEVER, INCLUDING VIZIO'S NEGLIGENCE, ALLEGED
DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT,
SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE DISPLAY. VIZIO SHALL NOT BE
RESPONSIBLE FOR LOSS OF USE, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR
OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MENUS OR THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to
state. This is the only warranty applicable; no one is authorized to extend or modify it or to grant any other
warranty on VIZIO's behalf.
Owner's Responsibility
To ensure warranty service, keep the dated bill or sales receipt as evidence of the purchase date and
location. This limited warranty applies only to original purchaser and is non-transferable.
Note: Warranty service conditions are subject to change. For the latest Warranty Terms and Conditions
and additional information regarding VIZIO's Limited Product Warranty, please see complete details
online at www.VIZIO.com.
VIZIO Return Policy
VIZIO's return policy allows for products purchased directly from VIZIO to be returned by the original
purchaser during the initial thirty (30) day period following the date of purchase. A VIZIO return
authorization number must first be obtained as provided below. The refund will be the purchase price
actually paid by the purchaser less a ten percent (10%) restocking fee per each item returned. Shipping
and handling are not refundable.
The return authorization number must first be obtained from VIZIO's Customer Service by emailing
CustomerSupport@VIZIO.com or by calling 949-428-2525, 6:00AM to 9:00PM Pacific Time, Monday
through Friday, and 10:00AM to 2:00PM Pacific Time, Saturday and Sunday. Please note that holiday
hours may vary. For up to date information, please visit www.VIZIO.com.
Products must be returned to the address specified by VIZIO Customer Service and must be shipped in
the original packaging, with freight prepaid to VIZIO, and must be received in new and unused condition.
The return authorization number must be included in the packaging. VIZIO reserves the right to assess
fees for any damaged or missing parts in addition to the ten percent (10%) restocking fee.
Return authorization numbers are valid for only fifteen (15) days from issuance. The customer is
responsible for and must prepay all shipping charges and shall assume all risk of loss or damage to the
product while in transit to VIZIO. If the product is returned to VIZIO (i) without a VIZIO return authorization
number, and/or (ii) beyond the fifteen (15) day period, and/or (iii) without proper packaging, VIZIO retains
the right to refuse delivery of such return or may return the unit to the customer at the customer's expense
and with no refund issued. This return policy does not apply to defective products. Please read VIZIO's
Limited Product Warranty for warranty terms and conditions.
On-Site Warranty Repair Procedure
On-Site Warranty Repair generally is performed on repairable displays which are 30 inches and
larger.
If VIZIO Technical Support determines that a problem with a display unit may be within the terms and
conditions of the VIZIO Limited Product Warranty and that an on-site repair may be performed, the
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VIZIO VO37L FHDTV20A User Manual
customer will be provided with an on-site repair authorization number and on-site repair instructions. The
determination for performing the on-site repair may be dependent upon the manufacturing defect and is at
VIZIO's option and sole discretion. Proof of purchase is required to confirm the product is within the oneyear limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.
On-site repair service is requested through VIZIO's third-party service provider. After VIZIO provides the
customer with the on-site repair (OSR) authorization number, the third-party service provider will contact
the customer and will schedule the repair at the customer's location. The total approximate time for the
repair process, which includes the repair diagnosis, dispatching the technician, shipping the replacement
part(s), and arranging the appointment with the customer, is completed within approximately 3 to 5
business days, pending availability of these factors.
If it is determined the product can not be repaired on-site, the customer will be required to ship the unit to
VIZIO's service center, per the below warranty replacement procedure.
VIZIO is not responsible for the de-installation or re-installation of the product. However, some standard
installation may be performed during the on-site repair, at VIZIO's option and sole discretion. Please read
VIZIO's Limited Product Warranty for warranty terms and conditions.
Warranty Replacement Procedure
Warranty Replacement generally is performed on displays which are determined to be
economically unrepairable.
If VIZIO Technical Support determines that a problem with a display unit may be within the terms and
conditions of the VIZIO Limited Product Warranty and that a repair is not economically possible, based on
certain manufacturing defects in materials and/or workmanship, and/or at VIZIO's option and sole
discretion, the customer will be provided with a return authorization number and replacement instructions.
Proof of purchase is required to confirm the product is within the one-year limited warranty period and
meets the terms and conditions of the VIZIO Limited Product Warranty.
For displays forty-two inches (42") and larger, VIZIO will generally cover the transportation charges to
perform an on-site swap of the original unit with the replacement unit. For displays under forty-two inches
(42"), the customer is responsible for the transportation charges to VIZIO's service center. VIZIO will be
responsible for the return transportation charges from the service center to the customer. Please read
VIZIO's Limited Product Warranty for warranty terms and conditions.
Mail-In Warranty Repair Procedure
Mail-In Warranty Repair generally is performed on displays which are smaller than 30 inches.
If VIZIO Technical Support determines that a problem with a display unit may be within the terms and
conditions of the VIZIO Limited Product Warranty and that a mail-in repair may be performed, the
customer will be provided with a return authorization number and mail-in repair instructions. Proof of
purchase is required to confirm the product is within the one-year limited warranty period and meets the
terms and conditions of the VIZIO Limited Product Warranty.
The customer will be provided with instructions for packing and shipping the unit to the VIZIO service
center. The original carton box and packing material, or an equivalent as designated by VIZIO, must be
utilized. The cost of shipping to VIZIO's service center is at the customer's expense. After the product is
repaired and tested, the VIZIO service center will ship the unit back to the customer at VIZIO's expense.
VIZIO is not responsible for the de-installation or re-installation of the product. Please read VIZIO's
Limited Product Warranty for warranty terms and conditions.
PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR