ViVOtech VP8100N User Manual
ViVOpay
®
8100e User Guide
Revision 1.0
ViVOtech, Inc. 451 El Camino Real, Santa Clara, CA 95050 Ph: (408) 248-7001
Email: info@vivotech.com URL: www.vivotech.com
Part Number: 631-0081-00 August 2011
Copyright© 2011, ViVOtech® Inc. All rights reserved.
ViVOtech, Inc.
451 El Camino Real
Santa Clara, CA 95050
Written and designed at ViVOtech, Inc.
This document, as well as the hardware and software it describes, is furnished under license and may only be used
in accordance with the terms of such license. The content of this paper is furnished for informationa l use, subject to
change without notice, and not to be construed as a commitment by ViVOtech, Inc. ViVOtech, Inc. assumes no
responsibility or liability for any errors or inaccuracies that may appear in this document.
Except as permitted by such license, no part of this publication may be reproduced or transmitted by electronic,
mechanical, recorded, or any other method, or translated into another language or language form without the
express written consent of ViVOtech, Inc. ViVOtech, ViVOpay, ViVOwallet, ViVOcard, ViVOplatform, ViVOnfc,
ViVOapps, ViVOtag, ViVOpos, mTouch, mLoyalty, mPromotion and mPrepaid are trademarks or registered trademarks of ViVOtech Inc. Other trademarks are the property of the respective owner.
Warranty Disclaimer: The services and hardware are provided "as is" and "as-available," and the use of these services and hardware is at the user’s own risk. ViVOtech does not make, and hereby disclaims, any and all other
express or implied warranties, including, but not limited to warranties of merchantability, title, fitness for a p articular
purpose, and any warranties arising from any course of dealing, usage, or trade practice. ViVOtech does not warrant that the services or hardware will be uninterrupted, error-free, or completely secure.
August 2011
Table of Contents
Chapter 1
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Unpacking the ViVOpay 8100e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 2
Installing the ViVOpay 8100e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Site Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
PCI PED Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
PCI Compliance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Radio Frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installing the ViVOpay 8100e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connector Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Install a SAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connect Data and Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Mount the ViVOpay 8100e to a Surface . . . . . . . . . . . . . . . . . . . . . . . . 8
Mounting the Wedge Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Testing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 3
Troubleshooting and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Onboard Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Accessing the OBD Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Test Results Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Test All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Touch Screen Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Keypad Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
LED Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Tone Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Magstripe Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
RFID and Antenna Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Security Elements Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Contact Interface Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
ViVOpay 8100e User Guide 1
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Appendix A
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
ViVOpay 8100e Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
FCC Part 15 Class B Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
FCC Information for User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Industry Canada Class B Equipment . . . . . . . . . . . . . . . . . . . . . . . . . 20
Industry Canada Information for User . . . . . . . . . . . . . . . . . . . . . . . . 20
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
ViVOpay 8100e User Guide 2
Overview
Chapter 1
Getting Started
The ViVOpay 8100e seamlessly integrates with existing POS systems and requires minimal counter
space at checkout stands. The ViVOpay 8100e is a PCI-certified counter-top NFC contactless reader
with integrated display, MSR, function keys, PIN pad and optional contact card reader. This device
features serial RS-232 and USB 2.0 communications to POS systems as well as an Ethernet port.
The ViVOpay 8100e complies with ISO/IEC 18092 and supports the full peer-to-peer NFC feature
set.
ViVOpay 8100e is certified for the following contactless payment applications:
• PayPass ISO/IEC 144443
• MasterCard PayPass Magstripe v3.3
• Visa payWave MSD v2.0.2
• American Express, ExpressPay v1.0
• Discover Zip v1.0
• Mifare ePurse (Passthrough)
• ViVOcard 1 and 2
Features
Options
ViVOpay 8100e also fully supports
This document assumes that users are familiar with their host POS systems and all related functions.
The following features are supported:
• PCI certified
• ISO14443 type A/B and Mifare based contactless payment transactions
• ISO 18092 support for peer-to-peer NFC devices and smartphones
• PIN entry for PIN debit transactions
• Three-track magnetic stripe card transactions
• SAM card slot
• Contact card slot
• 10 Base-T Ethernet port
The following options are available:
• Second SAM slot
This User Guide provides information on all options.
PIN debit and credit
magnetic stripe applications.
ViVOpay 8100e User Guide 1
Unpacking the ViVOpay 8100e
The ViVOpay 8100e requires a data cable and a power supply. V erify that you have all the required
components for the installation.
ViVOpay 8100e (P/N 540-2901-XX)
Data cable (varies by POS and length)
• Serial Data Cable (P/N 220-2463-0X)
• USB Data Cable (P/N 220-2462-0X)
These cables are recommended and approved by
ViVOtech to comply with FCC rules and regulations.
Getting S tarted
Accessories
Power supply, if required
• US/North America (P/N 140-2035-00)
• Europe (P/N 140-2035-01)
This power supply recommended and approved by
ViVOtech to comply with FCC rules and regulations.
You may also need the following:
• Four M3 screws
If you want to secure the reader to a surface, you need four M3 screws of the appropriate length
(not supplied).
• Contactless test card (ViVOcard Contactless Test Card P/N 241-0015-03)
The ViVOtech data cables and power supply are specifically designed to meet FCC requirements. If
you are using other cables or power supply, you may be required to install ferrites. For your free
ferrite core kit with installation instructions, please contact ViVOtech support.
The following accessories are available for the ViVOpay 8100e.
Part Number Description
520-2370-00 Wedge Bracket Kit
ViVOpay 8100e User Guide 2
Overview
Before you connect and mount the ViVOpay 8100e, you should plan the installation to conform to
PCI requirements and minimize radio frequency interference. Once you have determined the
location and mounting of the ViVOpay 8100e, you can connect it to power and the POS terminal.
Finally, you should test the ViVOpay 8100e to make sure the installation is successful.
Site Planning
Two environmental considerations affect how you install the ViVOpay 8100e. PCI certification has
specific restrictions on how the reader is positioned to prevent PIN theft. You should also consider
objects and devices near the reader that may affect the performance of the contactless radio
frequency antenna.
PCI PED Compliance
The ViVOpay 8100e is a PCI certified PIN/Debit payment device. PCI certification requires that
sufficient protection be provided to ensure that entering a PIN number CANNOT be viewed by a third
party (such as another customer standing nearby, the cashier , or a security camera).
Chapter 2
Installing the ViVOpay 8100e
The ViVOpay 8100e has design elements, such as a recessed keypad, that meet some of these
requirements. However, to fully implement PCI make sure you consider the following.
1. The ViVOpay 8100e must be in a location that will NOT force a customer to enter a PIN that
can be viewed by a third party (for example, a customer must tilt or rotate the device for
better accessibility due to objects blocking a card swipe).
2. If the ViVOpay 8100e is elevated on a m ounting stand, shielding must be provided on the
mount to prevent a PIN being viewed by a third party.
3. If the ViVOpay 8100e is mounted on a counter top, additional shielding ( which can include
other devices such as a cash register as long as condition s in (1) a bove ar e met) must be
provided to ensure that the PIN cannot be viewed by a third party (including cashier and
security camera).
WARNING: PCI requires that the device be mounted so that the PIN entry cannot be
observed by a third party (such as another customer standing in line, the cashier at the
counter, or a security camera mounted in the ceiling to observe the cash register area). If
the PIN entry can be observed, the store owner may be responsible for any losses incurred
by the customer if it can be determined that the customer’s PIN was stolen at that location.
PCI Compliance Guidelines
Before completing the installation, you must verify the ViVOpay 8100e is positioned so that the PIN
entry is not visible to other customers, the cashier behind the counter, or video surveillance cameras.
If PIN entry is visible, the ViVOpay 8100e must be repositioned or shielding added until PIN entry
cannot be observed.
The following sample tests usually require at least two people—one to simulate entering the PIN
while the other attempts to view the keypad. For detailed information on PCI compliance, consult PCI
compliance documentation.
ViVOpay 8100e User Guide 3
Installing the ViVOpay 8100e
Can Another Customer View the PIN?
While one person stands at the ViVOpay 8100e with their hand positioned to enter the PIN, the other
tester should try to observe the keypad from behind and beside the first person.
Can the Cashier View the PIN?
While one person stands at the ViVOpay 8100e with their hand positioned to enter the PIN, the other
tester should stand behind the counter and try to observe the PIN keypad. The second t ester should
move around a little to see if there is a position where they can observe PIN entry.
Can the Video Camera View the PIN?
While one person stands at the ViVOpay 8100e with their hand positioned to enter the PIN, the other
tester should observe what is being recorded by any video camera with a view of the ViVOpay
8100e. This may require playing back a recording to see if PIN entry is visible. If the video camera
is moveable, the second person should move the video camera to determine if there is a position
where PIN entry can be observed.
Retesting Requirement s
If PIN entry on the ViVOpay 8100e is observable in any of the above tests, you must reposition the
ViVOpay 8100e and completely retest all locations to verify that PIN entry is not visible. Consider
placing a display to block observation from that position.
Repositioning the ViVOpay 8100e to block observance of PIN entry at one location may expose PIN
entry to observation at another location. PCI requires that you reposition the ViVOpay 8100e and
retest until PIN entry is secure from observation.
Radio Frequency Interference
T o perform contactless transactions, the V iVOpay 8100e uses a radio frequency antenna. The range
(reading distance) and performance of the reader can be affected by other radio frequency emitters
and proximity to metal.
For best performance, adhere to the following guidelines:
• Do not position the ViVOpay 8100e closer than 1 foot (30 cm) to ViVOpay readers or other
RF-emitting devices (non-NFC). Some environments may require greater distances.
• Do not position the ViVOpay 8100e near radio transmitters.
• Avoid placing the ViVOpay 8100e on or near large metal objects.
ViVOpay 8100e User Guide 4
Loading...