ViVOtech VIVOPAY8800 User Manual
ViVOpay
®
8800 User Guide
Revision 1.1
ViVOtech, Inc. 451 El Camino Real, Santa Clara, CA 95050 Ph: (408) 248-7001
Email: info@vivotech.com URL: www.vivotech.com
Part Number: 631-1076-00 November 2009
Copyright 2009, ViVOtech Inc. All rights reserved.
ViVOtech, Inc.
451 El Camino Real
Santa Clara, CA 95050
Written and designed at ViVOtech, Inc.
This document, as well as the hardware and software it describes, is furnished under license and may only be used
in accordance with the terms of such license. The content of this paper is furnished for informationa l use, subject to
change without notice, and not to be construed as a commitment by ViVOtech, Inc. ViVOtech, Inc. assumes no
responsibility or liability for any errors or inaccuracies that may appear in this document.
Except as permitted by such license, no part of this publication may be reproduced or transmitted by electronic,
mechanical, recorded, or any other method, or translated into another language or language form without the
express written consent of ViVOtech, Inc. ViVOtech, ViVOwallet, ViVOnfc, ViVOcard, ViVOpay, V iVOperson a, and
ViVOgiftcard are trademarks or registered trademarks of ViVOtech, Inc.
Warranty Disclaimer: The services and hardware are provided "as is" and "as-available," and the use of these services and hardware is at the user’s own risk. ViVOtech does not make, and hereby disclaims, any and all other
express or implied warranties, including, but not limited to warranties of merchantability, title, fitness for a p articular
purpose, and any warranties arising from any course of dealing, usage, or trade practice. ViVOtech does not warrant that the services or hardware will be uninterrupted, error-free, or completely secure.
November 2009
Table of Contents
Chapter 1
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Unpacking the ViVOpay 8800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 2
Installing the ViVOpay 8800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Site Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
PCI PED Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Hardware Viewing Angles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Additional Shielding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Verifying PCI Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Radio Frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the ViVOpay 8800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting the ViVOpay 8800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Accessing the Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting Power, Stylus, and Data Cables . . . . . . . . . . . . . . . . . . 9
Surface Mounting the ViVOpay 8800 . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mounting the Wedge Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Testing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Transaction Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 3
Troubleshooting and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Onboard Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Accessing the OBD Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Test All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Touch Screen Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Keypad Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
LED Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Buzzer Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Magstripe Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
RFID and Antenna Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Security Elements Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Test Results Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
ViVOpay 8800 User Guide iii
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Replacing the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Appendix A
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
ViVOpay 8800 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
FCC Part 15 Class B Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
FCC Information for User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Industry Canada Class B Equipment . . . . . . . . . . . . . . . . . . . . . . . . . 26
Industry Canada Information for User . . . . . . . . . . . . . . . . . . . . . . . . 26
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
ViVOpay 8800 User Guide iv
Overview
Features
Chapter 1
Getting Started
The ViVOpay 8800 seamlessly integrates with existing POS systems and requires minimal counter
space at checkout stands. The ViVOpay 8800 is a PCI 2.1 certified counter-top contactless reader
with integrated color display, MSR, signature capture and PIN pad. This device features serial RS232 and USB 2.0 communications to POS systems.
ViVOpay 8800 supports the following contactless payment applications:
• MasterCard PayPass ISO/IEC 14443 v1.1
• MasterCard M/Stripe v3.3
•Visa VCPS 2.0.2 AC 3.0 - MSD
• American Express – ExpressPay v1.0
• Discover Zip v1.0
• ViVOcard 1 & 2
• PCI Online (Master Session, DUKPT, 3DES)
This document assumes that users are familiar with their host POS systems and all related functions.
The following features are supported:
• PCI 2.1 certified
• ISO14443 type A/B Mifare based contactless payment transactions
• Support for NFC devices
• PIN entry for PIN debit transactions
• Magnetic stripe card transactions
• Optional electronic signature capture
• One SAM card slot provided
ViVOpay 8800 User Guide 1
Unpacking the ViVOpay 8800
The ViVOpay 8800 requires a data cable and a power supply if the data cable is not supplying power .
Data cable and power supply are not included with the ViVOpay 8800. Verify that you have all the
required components for the installation.
ViVOpay 8800 (P/N 540-0801-01)
Stylus and cable (P/N 200-2515-00)
Data cable (varies by POS and length)
• Serial Data Cable (P/N 220-2463-0X)
• Serial Data with Power Cable (P/N 220-2467-0X)
• USB Data Cable (P/N 220-2462-0X)
• USB Data with Power Cable (P/N 220-2466-0X)
Getting S tarted
These cables are recommended and approved by
ViVOtech to comply with FCC rules and regulations.
Power supply, if required
• US/North America (P/N 220-2476-00)
This power supply recommended and approved by
ViVOtech to comply with FCC rules and regulations.
You may also need the following:
• Additional SAM card
• Four M3 screws
If you want to secure the reader to a surface you need four M3 screws of the appropriate length
(not supplied).
• Contactless test card (ViVOcard Contactless Test Ca rd P/N 241-001 5-03)
• Magnetic stripe test card
• Wedge bracket (200-2517-00), fasteners not included
The ViVOtech data cables and power supply are specifically designed to meet FCC requirements. If
you are using other cables or power supply, you must install ferrites available from ViVOtech. For
your free ferrite core kit with installation instructions, please contact ViVOtech support.
ViVOpay 8800 User Guide 2
Overview
Before you connect and mount the ViVOpay 8800, you should plan the installation to conform to PCI
2.1 requirements and minimize radio frequency interference. Once you have determined the location
and mounting of the ViVOpay 8800, you can connect it to power and the POS terminal. Finally, you
should test the ViVOpay 8800 to make sure the installation is successful.
Site Planning
Two environmental considerations affect how you install the ViVOpay 8800. PCI certification has
specific restrictions on how the reader is positioned to prevent PIN theft. You should also consider
objects and devices near the reader that may affect the performance of the contactless radio
frequency antenna.
PCI PED Compliance
The ViVOpay 8800 is a PCI 2.1 certified PIN/Debit payment device. PCI 2.1 certification requires that
sufficient protection be provided to ensure that entering a PIN number CANNOT be viewed by a third
party (such as another customer standing nearby, the cashier, or a security camera).
The ViVOpay 8800 has design elements, such as a recessed keypad, that meet some o f these
requirements. However, to fully implement PCI 2.1 make sure you consider the following.
Chapter 2
Installing the ViVOpay 8800
1. The ViVOpay 8800 must be in a location that will NOT force a customer to enter a PIN that
can be viewed by a third party (for example, a customer must tilt or rotate the device for
better accessibility due to objects blocking a card swipe).
2. If the ViVOpay 8800 is elevated on a mounting stand, shielding must be p rovided on the
mount to prevent a PIN being viewed by a third party.
3. If the ViVOpay 8800 is mounted on a counter top, additional shielding (which can include
other devices such as a cash register as long as co nditions in (1 ) a bove is m et) must be
provided to ensure that the PIN cannot be viewed b y a third party (including ca shier and
security camera).
WARNING: PCI requires that the device be mounted so that the PIN entry ca nnot be
observed by a third party (such as another customer standing in line, the cashie r at the
counter, or a security camera mounted in the ceiling to observe the cash register area). If
the PIN entry can be observed, the store owner m ay be responsible for any losses
incurred by the customer if it can be determined that the customer’s PIN was stolen at
this location.
ViVOpay 8800 User Guide 3
Hardware Viewing Angles
Privacy screen
Horizontal plane
Keypad plane
Tilt angle
Observer’s line of
sight to the 5 key
Vertical protection
angle α ≥ 40°
α
5 key
δ
α
Observer’s line of
sight to the 5 key
Vertical protection
angle α ≥ 35°
Horizontal plane
5 key
Privacy screen
The information in this section will help you position the ViVOpay 8800 so that it conforms with PCI
2.1 requirements.
The angles in the figures below describing the line of sight to the keypad are defined as follows:
α Angle between the horizontal plane through the 5 key and the virtual line which connects the
5 key and an observer’s eye
β Horizontal position of an observer relative to the user’s position
γ Horizontal range which is to be covered by the privacy screen
δ Angle between the keypad plane and the horizontal plane (tilt angle)
Installing the ViVOpay 8800
ViVOpay 8800 User Guide 4
Figure 1. Vertical protection angle, sides
Figure 2. Vertical protection angle, top
Installing the ViVOpay 8800
γ
Horizontal
observation
range 45 to 315°
270°
90°
45°
315°
α ≥ 35° α ≥ 35°
α ≥ 40°
Figure 3. Horizontal protection angles
Horizontal Angle β Remarks Vertical Angle α
315° ≤ β ≤ 45° Within this range of β the cardholder deters an
observer with his/her body.
β ≤ 90°
45° ≤
β ≤ 315°
270° ≤
β ≤ 270° The protection angle shall be at least 40°. The
90° ≤
Within these ranges visual observation of the keypad
is partially blocked by the cardholder. The protection
angle α shall be at least 35°. Please note that the
front end of the privacy screen must be higher if the
ViVOpay 8800 is tilted.
display side of the privacy screen may be lowered as
the PED is tilted against the horizontal plane.
N/A
α ≥ 35°
α ≥ 40°
ViVOpay 8800 User Guide 5
Additional Shielding
At times it may be impossible to position the ViVOpay 8800 so that viewing PIN entry is blocked from
all positions—especially from overhead cameras. In these instances, the cashier should advise the
customer to use their other hand to block observation of PIN entry.
Installing the ViVOpay 8800
Verifying PCI Compliance
Before completing the installation, you must verify the ViVOpay 8800 is positioned so that the PIN
entry is not visible to other customers, the cashier behind the counter , or video surveillance cameras.
If PIN entry is visible, the ViVOpay 8800 must be repositioned or shielding added until PIN entry
cannot be observed.
These tests usually require at least two people—one to simulate entering the PIN while the other
attempts to view the keypad.
Can Another Customer View the PIN?
While one person stands at the ViVOpay 8800 with the ir hand positioned to enter the PIN, the other
tester should try to observe the keypad from behind and beside the first person.
Can the Cashier View the PIN?
While one person stands at the ViVOpay 8800 with the ir hand positioned to enter the PIN, the other
tester should stand behind the counter and try to observe the PIN keypad. The second t ester should
move around a little to see if there is a position where they can observe PIN entry.
Can the Video Camera View the PIN?
While one person stands at the ViVOpay 8800 with the ir hand positioned to enter the PIN, the other
tester should observe what is being recorded by any video camera with a view of the ViVOp ay 8800.
This may require playing back a recording to see if PIN entry is visible. If the video camera is
moveable, the second person should move the video camera to determine if there is a position where
PIN entry can be observed.
ViVOpay 8800 User Guide 6
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