ViVOtech VIVOPAY8100 User Manual
ViVOpay
®
8100 User Guide
Revision 1.0
ViVOtech, Inc. 451 El Camino Real, Santa Clara, CA 95050 Ph: (408) 248-7001
Email: info@vivotech.com URL: www.vivotech.com
Part Number: 631-0081-00 July 2010
Copyright© 2010, ViVOtech® Inc. All rights reserved.
ViVOtech, Inc.
451 El Camino Real
Santa Clara, CA 95050
Written and designed at ViVOtech, Inc.
This document, as well as the hardware and software it describes, is furnished under license and may only be used
in accordance with the terms of such license. The content of this paper is furnished for informational use, subject to
change without notice, and not to be construed as a commitment by ViVOtech, Inc. ViVOtech, Inc. assumes no
responsibility or liability for any errors or inaccuracies that may appear in this document.
Except as permitted by such license, no part of this publication may be reproduced or transmitted by electronic,
mechanical, recorded, or any other method, or translated into another language or language form without the
express written consent of ViVOtech, Inc. ViVOtech, ViVOwallet, ViVOnfc, ViVOcard, ViVOpay, ViVOpersona, and
ViVOgiftcard are trademarks or registered trademarks of ViVOtech Inc.
Warranty Disclaimer: The services and hardware are provided "as is" and "as-available," and the use of these services and hardware is at the user’s own risk. ViVOtech does not make, and hereby disclaims, any and all other
express or implied warranties, including, but not limited to warranties of merchantability, title, fitness for a particular
purpose, and any warranties arising from any course of dealing, usage, or trade practice. ViVOtech does not warrant that the services or hardware will be uninterrupted, error-free, or completely secure.
July 2010
Table of Contents
Chapter 1
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Unpacking the ViVOpay 8100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 2
Installing the ViVOpay 8100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Site Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
PCI PED Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Hardware Viewing Angles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Additional Shielding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Verifying PCI Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Radio Frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the ViVOpay 8100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting the ViVOpay 8100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Accessing the Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting Power and Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Mounting the ViVOpay 8100 to a Surface . . . . . . . . . . . . . . . . . . . . . . 11
Mounting the Wedge Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Testing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Testing a Contactless Read . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Testing a Magnetic Stripe Card Read . . . . . . . . . . . . . . . . . . . . . . . . . 15
Testing a Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 3
Troubleshooting and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Onboard Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Accessing the OBD Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Test All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Keypad Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
LED Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Buzzer Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Magstripe Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
RFID and Antenna Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
ViVOpay 8100 User Guide 1
Security Elements Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Test Results Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Appendix A
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
ViVOpay 8100 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
FCC Part 15 Class B Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
FCC Information for User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Industry Canada Class B Equipment . . . . . . . . . . . . . . . . . . . . . . . . . 25
Industry Canada Information for User . . . . . . . . . . . . . . . . . . . . . . . . 25
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
ViVOpay 8100 User Guide 2
Overview
Chapter 1
Getting Started
The ViVOpay 8100 seamlessly integrates with existing POS systems and requires minimal counter
space at checkout stands. The ViVOpay 8100 is a PCI 2.1 certified counter-top contactless reader
with integrated display, MSR, function keys, and PIN pad. This device features serial RS-232 and
USB 2.0 communications to POS systems.
ViVOpay 8100 supports the following contactless payment applications:
• PayPass ISO/IEC 144443
• MasterCard M/Stripe
•Visa MSD
• American Express – ExpressPay
• Discover Zip
• Mifare ePurse (Passthrough)
• ViVOcard 1 & 2
Features
ViVOpay 8100 also supports
This document assumes that users are familiar with their host POS systems and all related functions.
The following features are supported:
• PCI 2.1 certified
• ISO14443 type A/B Mifare based contactless payment transactions
• Support for NFC devices
• PIN entry for PIN debit transactions
• Magnetic stripe card transactions
debit and credit
magnetic stripe applications.
ViVOpay 8100 User Guide 1
Unpacking the ViVOpay 8100
The ViVOpay 8100 requires a data cable and a power supply if you are not powering the reader
through the data cable. Verify that you have all the required components for the installation.
ViVOpay 8100 (P/N 540-0703-01)
Data cable (varies by POS and length)
• Serial Data Cable (P/N 220-2463-0X), requires
separate power supply
• USB Data with Power Cable (P/N 220-2466-0X)
These cables are recommended and approved by
ViVOtech to comply with FCC rules and regulations.
Getting Started
Accessories
Power supply, if required
• US/North America (P/N 220-2476-00)
This power supply recommended and approved by
ViVOtech to comply with FCC rules and regulations.
You may also need the following:
• Four M3 screws
If you want to secure the reader to a surface, you need four M3 screws of the appropriate length
(not supplied).
• Contactless test card (ViVOcard Contactless Test Card P/N 241-0015-03)
• Magnetic stripe test card
The ViVOtech data cables and power supply are specifically designed to meet FCC requirements. If
you are using other cables or power supply, you must install ferrites available from ViVOtech. For
your free ferrite core kit with installation instructions, please contact ViVOtech support.
The following accessories are available for the ViVOpay 8100.
Part Number Description
520-2370-00 Wedge Bracket Kit
ViVOpay 8100 User Guide 2
Overview
Before you connect and mount the ViVOpay 8100, you should plan the installation to conform to PCI
2.1 requirements and minimize radio frequency interference. Once you have determined the location
and mounting of the ViVOpay 8100, you can connect it to power and the POS terminal. Finally, you
should test the ViVOpay 8100 to make sure the installation is successful.
Site Planning
Two environmental considerations affect how you install the ViVOpay 8100. PCI certification has
specific restrictions on how the reader is positioned to prevent PIN theft. You should also consider
objects and devices near the reader that may affect the performance of the contactless radio
frequency antenna.
PCI PED Compliance
The ViVOpay 8100 is a PCI 2.1 certified PIN/Debit payment device. PCI 2.1 certification requires that
sufficient protection be provided to ensure that entering a PIN number CANNOT be viewed by a third
party (such as another customer standing nearby, the cashier, or a security camera).
Chapter 2
Installing the ViVOpay 8100
The ViVOpay 8100 has design elements, such as a recessed keypad, that meet some of these
requirements. However, to fully implement PCI 2.1 make sure you consider the following.
1. The ViVOpay 8100 must be in a location that will NOT force a customer to enter a PIN that
can be viewed by a third party (for example, a customer must tilt or rotate the device for
better accessibility due to objects blocking a card swipe).
2. If the ViVOpay 8100 is elevated on a mounting stand, shielding must be provided on the
mount to prevent a PIN being viewed by a third party.
3. If the ViVOpay 8100 is mounted on a counter top, additional shielding (which can include
other devices such as a cash register as long as conditions in (1) above are met) must be
provided to ensure that the PIN cannot be viewed by a third party (including cashier and
security camera).
WARNING: PCI requires that the device be mounted so that the PIN entry cannot be
observed by a third party (such as another customer standing in line, the cashier at the
counter, or a security camera mounted in the ceiling to observe the cash register area). If
the PIN entry can be observed, the store owner may be responsible for any losses incurred
by the customer if it can be determined that the customer’s PIN was stolen at that location.
ViVOpay 8100 User Guide 3
Hardware Viewing Angles
The information in this section will help you position the ViVOpay 8100 so that it conforms with PCI
2.1 requirements.
The angles in the figures below describing the line of sight to the keypad are defined as follows:
α Angle between the horizontal plane through the 5 key and the virtual line which connects the
5 key and an observer’s eye
β Horizontal position of an observer relative to the user’s position
γ Horizontal range which is to be covered by the privacy screen
δ Angle between the keypad plane and the horizontal plane (tilt angle)
Vertical protection
angle α ≥ 35°
Installing the ViVOpay 8100
Observer’s line of
sight to the 5 key
Privacy screen
α
5 key
Horizontal plane
Figure 1. Vertical protection angle, sides
Privacy screen
Horizontal plane
Tilt angle
Keypad plane
Figure 2. Vertical protection angle, top
δ
5 key
Observer’s line of
sight to the 5 key
α
Vertical protection
angle α ≥ 40°
ViVOpay 8100 User Guide 4
Installing the ViVOpay 8100
γ
Horizontal
observation
range 45 to 315°
270°
90°
45°
315°
α ≥ 35° α ≥ 35°
α ≥ 40°
Figure 3. Horizontal protection angles
Horizontal Angle β Remarks Vertical Angle α
315° ≤ β ≤ 45° Within this range of β the cardholder deters an
observer with his/her body.
β ≤ 90°
45° ≤
β ≤ 315°
270° ≤
β ≤ 270° The protection angle shall be at least 40°. The
90° ≤
Within these ranges visual observation of the keypad
is partially blocked by the cardholder. The protection
angle α shall be at least 35°. Please note that the
front end of the privacy screen must be higher if the
ViVOpay 8100 is tilted.
display side of the privacy screen may be lowered as
the PED is tilted against the horizontal plane.
N/A
α ≥ 35°
α ≥ 40°
ViVOpay 8100 User Guide 5
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