Vivint Smart Hub Panel? User's Quick Start Manual

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Getting Started

Smart Hub
Panel

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[editing note: copyright page placeholder line to force a page break before...]

© 2017 Vivint, Inc. All rights reserved.
Vivint and its respective logos are registered trademarks or trademarks of

Vivint, Inc. in the United States and other countries. All other trademarks are
the property of their respective owners.

Getting Started Guide (Quick Reference), Version 2017 (for panel firmware version A.01 3.7 or higher)

Released (Draft 6): 9/21/2017
Document Part Number P/N: 77-600022-001 — Rev A.0
Panel Part Number P/N: VS-SH2000-000
Panel Compliance Model Number M/N: CP04

Getting
Started Guide

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Welcome to Vivint Smart Home

1

Your Control Panel

2

Arm the Security System

3

Disarm the Security System

7

Emergency and Fire Protection

10

Smart Home Automation and Control

13

Add Users and Configure System Access

14

Remote Control with Web and Mobile Apps

16

Acknowledge and Clear Alert Notifications

17

Customize Your Panel and System

18

System Test

19

System Settings

20

Frequently Asked Questions (FAQs)

26

Regulatory, Service, and Warranty Information

27

Welcome to Vivint
Smart Home

Thank you for your purchase and welcome to your new Vivint
Smart Hub™ panel, our latest innovation in smart home security
and automation technology.

This guide will help you quickly get to know and start using your
control panel, as well as introduce you to many of the exciting
state-of-the-art features and services offered by an integrated,
intelligent Vivint Smart Home™ system. After reading, keep this
guide in a handy location as a convenient reference.

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Get support

For additional support — and to learn more about how to use your system
through our online help resources including how-to videos, articles, and
detailed step-by-step instructions — please visit support.vivint.com.

To chat with a Vivint representative — click the chat icon at vivint.com.

To speak with Vivint Customer Care — call 1.800.216.5232.

For faster assistance, make sure you are ready to:

1. Provide your account number.

2. Describe any relevant alert notifications.

3. Have access to your touchscreen panel.

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Stay connected

Follow Vivint at twitter.com/vivinthome

Join Vivint at facebook.com/vivinthome

Follow Vivint at instagram.com/letsneighbor

Visit the Vivint Neighborhood at neighborhood.vivint.com

1

Your Control Panel

The Vivint Smart Hub monitors and manages all aspects of your
integrated smart home system, including security sensors and
automation devices. The touchscreen panel provides critical
status information, alerts and event notification, and activity
history; as well as access to video and audio communication,
security arming/disarming, connected devices (locks, cameras,
etc.) configuration and operation, and emergency features.

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Touchscreen display

When the touchscreen background color is green the security system is ready
to arm, when gray the system is disarmed, and when orange it is armed.

The top status bar shows date & time and weather information, and provides
access to emergency, networking, power, and sound features.

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The bottom navigation bar indicates the security mode, and provides access
to connected devices and the main Menu.

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Downcast light indicator (system status)

When the light is green the security system is disarmed (ready to arm).
When the light is red the security system is armed.

2

Arm the Security
System

Arming your system activates monitoring of the security sensors*
(doors, windows, motion) in order to protect your home from
intrusion. If a sensor is triggered when the system is armed, an
alarm results and the Monitoring Station contacts you through
Vivint Live™, the two-way voice communication on the panel.

Press the Arming icon , and then:

Arm your system to Stay mode by dragging to the left. The Exit Delay
timer will silently count down 60‡ seconds. Use Arm Stay when you want
to be able to stay protected while at home. Arm Stay activates all
perimeter sensors (i.e, door/window) but not the interior sensors.

OR

Arm to Away mode by dragging to the right. The Exit Delay timer will
audibly count down 60‡ seconds. Use Arm Away when you want to
protect your home while you're away. Arm Away activates all of the
security sensors including interior sensors and motion detectors.

Silent Exit—Use this option to mute sounds during your exit this time.

Turn off Entry Delay—Use this option to turn off the delay timer, so

the system arms immediately rather than counting down.

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*Some 24-hour sensors such as smoke and CO detectors, panic pendants, and
flood sensors are always active and can trigger an alarm 24x7x365.

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Specific time values indicate the default setting.

3

Arm to Stay Mode

Arming to Stay Mode is for arming the home security service when people are
staying in the house. Stay Mode arms the sensor‐protected perimeter doors
and windows while not arming the interior motion sensors or other interior
doors. This allows your home to be occupied while the system is partially
armed.

Stay Mode is used for arming the system after everyone is inside and no one is
expected to enter or leave. When the system is armed in Stay Mode, you can
move about your home without triggering the home security alarm. All the
interior protection is off. But, if a sensor-protected perimeter door or window
is opened, an alarm will sound.

Entry Delay in Stay Mode

When arming the system in Stay Mode, an Entry Delay option is shown on the
panel’s Arming screen. This provides a way for an authorized person to enter
using a sensor-protected door and disarm the system before an alarm is
triggered.

This option is enabled, so the delay allows time for disarming the system after
the door is opened. Disabling this option removes the delay, causing those
entrances to instantly trigger the alarm in Stay Mode.

Quick Exit in Stay Mode

A configurable option called Quick Exit may be displayed on the Security
Screen while the system is armed in the Stay Mode.

Pressing the Quick Exit button starts a timer to allow someone to exit or enter
through a sensor-protected door programmed for delay without having to
disarm the entire system. When the delay timer runs out, the system returns to
the normal Stay Mode.

Silent Exit in Stay Mode

The following options for silencing the beeps and announcements are available
when arming or disarming the system in Stay Mode.

l On the Security screen, a Silent Exit button is displayed.

l On the Arming screen, a Silent Exit button is displayed.

l On the Exit Delay screen, a Silent Exit button is displayed.

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Selecting any of these options silences the Exit Delay beeps while the system is
being armed. When arming, selecting this option doubles the length of the Exit
Delay.

NOTE: To silence chimes and touchscreen feedback, press the Mute button

on the panel's status bar.

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Arm to Away Mode

Arming to Away Mode is for arming the system when everyone is leaving the
house. Away Mode arms all sensor-protected perimeter doors and windows,
interior motion sensors, interior glass break sensors, and any other sensor­protected interior doors. Your home must be unoccupied while the system is
armed in Away Mode.

When the system is armed in Away Mode, you cannot move about the
protected areas without triggering the home security alarm (applies only if the
system is installed with interior motion detectors). An alarm also occurs if any
sensor-protected door or window is opened or glass breakage is detected
(applies only if glass break detectors are installed in your system).

Exit and Entry Delays in Away Mode

Certain sensors, such as a door sensor, have a delay before triggering an
alarm. This provides a way for an authorized person to reenter the home
without triggering an alarm.

l Exit Delay: Allows time to leave after arming the system.

l Entry Delay: Allows time to enter and disarm the system before

an alarm is triggered. When arming the system in Away Mode,
an Entry Delay option is shown on the Security screen. By
default, this option is enabled, so the configured delay doors
allow time for disarming the system after the door is opened. If
you disable this option, the delayed alarm trigger is removed
from all sensor‐protected doors programmed for delay. Those
entrances instantly trigger an alarm if they are opened in Away
Mode.

NOTE: With the Entry Delay disabled, you must remotely disarm the system

with a wireless remote device such as a key fob before entering.

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Exit Delay Restart

The Exit Delay Restart option extends the Exit Delay one time if you need to re-
enter the home. With the Exit Delay Restart option, when you re‐enter the
home after you have left, but before the Exit Delay timer expires, will restart
the Exit Delay timer, giving you the full length of time to leave again.

NOTE: The Exit Delay Restart option only works once each time the system is

armed.

Silent Exit in Away Mode

Three options for silencing the beeps and announcements are available when
arming or disarming the system in Away Mode.

l On the Home screen, a Silent Exit option is displayed.

l On the Arming screen, a Silent Exit option is displayed.

l On the Exit Delay screen, a Silent Exit option is displayed.

Selecting any of these options silences the Exit Delay while arming the system.
When arming, selecting Silent Control doubles the length of the Exit Delay.

Quick Exit in Away Mode

A configurable option called Quick Exit may be displayed on the Security
screen while the system is armed in the Away Mode. Pressing the Quick Exit
button starts a timer to allow someone to exit or enter through a sensor­protected door configured for delay without having to disarm the entire
system. When the delay timer runs out, the system returns to the normal Away
Mode.

NOTE: If interior sensors are installed in the system in certain areas, do not

violate those sensors when using the Quick Exit feature in Away Mode or an
alarm will occur.

Auto Stay Mode

The system may have been configured by the Vivint Technician for Auto Stay
Mode. If this option is on and the system is armed in Away Mode, if an
exit/entry delay sensor is not triggered before the Exit Delay expires (no one
left the home), the system automatically arms in Stay Mode instead of Away
Mode.

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Disarm the
Security System

Disarming the security system deactivates monitoring of security
sensors (but does not disable the sensors basic functionality) and
prevents an alarm from being triggered. Disarming also shuts off
any alarm currently in process.

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Press the Arming icon and disarm the system by dragging down and
entering your personal code (PIN).

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When armed in Stay mode, you can use the Quick Exit feature to let someone
leave your home without triggering an alarm (and without having to disarm).

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