Vitek VTC-IR403-212NP, VTC-IR403-550NP Quick Start Manual

VTC-IR403-212NP

VTC-IR403-550NP

Virtuoso Series 3.15MP WDR

IP Cameras with 40 IR LEDs

QUICK START GUIDE

VITEK

VITEK

FEATURES:

• 1/2.8” Sony® 3.23 MegaPixel RGB Bayer Array CMOS

• Up to 30fps live view @ 2048 x 1536 (3.15 MegaPixel)

• MegaPixel IR Corrected 2.8-12mm Motorized Varifocal Lens with 1 click
focus for easy Configuration or MegaPixel IR Corrected 5-50mm Varifocal
Auto Iris Lens with External Adjustments for Focus and Zoom

• 40 Dynamic Infrared LEDs at 850nm enable viewing in total darkness up to
150 feet

• Dual Glass Compartments to Eliminate IR Reflection

• XD-DNR (2D-DNR + 3D-DNR) Noise Reduction

• True Day/Night by ICR - Dual Filter Switch

• Triple Streaming (H.264/MJPEG) offering Extensive Integration Possibilities

• Real-time Lens Distortion Correction (LDC) for an optically correct picture

• Compliance with the latest Onvif Profile S

• On-board network security with IP address filtering

• Advanced OSD Features including Image Stabilization & Corridor Mode

• MicroSD memory card slot for Local recording supporting up to 128GB
MicroSDXC cards

• 3-Axis mount with Simple One Turn Positioning Lock for Ease of Installation

• IP-68 Rated Water Resistance

• 12VDC, 24VAC and PoE (Power over Ethernet) Operation

PLEASE NOTE:

Complete user guide available online. Scan the QR Code or visit:
http://www.vitekcctv.com/Manuals/Virtuoso-IP_Operation-Manual.pdf

Safety Precaution

To prevent fire or shock hazard, do not expose the unit to rain or moisture.
To prevent electric shocks and risk of fire hazards, do NOT use other than
specific power source.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

The symbol is intended to alert the user to the presence of uninsulated
"dangerous voltage" within the product's enclosure that may be of
sufficient magnitude to constitute a risk of electric shock to persons.

The symbol is intended to alert the user to the presence of important
operating and maintenance(servicing) instructions in the literature
accompanying the unit.

Warning :
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at
his own expense.

Caution :
Any changes or modifications in construction of this device which are not expressly
approved by the party responsible for compliance could void the user's authority
to operate the equipment.
Mains power quality should be that of a typical commercial environment. If the user
of the model requires continued operation during power mains interruptions, it is
recommended that the model be powered from an uninterruptible power supply
(UPS) or a battery.

2 3

Composition

Camera

Plastic Anchor:

6 x 30mm (3pcs)

Mounting Screw:
4 x 40mm (3pcs)

Assembly Screw:

4 x 15mm (4pcs)

Torque Wrench:

3mm (1pc)

Dimensions

3.15”

3.53”

3.31”

Easy
Bracket

Mounting Template

Quich Start

Guide

Installation CD

Cable Signal
Sticker

Coupler for
RJ45 Cable (1pc)

Wiring Connector
(1pc)

3.94”

4.37”

3.39”

4.35”

10.11”

3

Part Names

SUNSHIELD BOLT

SUNSHIELD

DUAL WINDOW

FRONT CASE

REAR CASE

BRACKET

Cover Open

Micro
SD Card Slot

Reset Button

POWER CABLE

EASY
BRACKET

CAUTION

• Extreme care should be taken NOT to scratch the window in front of lens.

• Care should be taken that the cable is NOT damaged, kinked, or exposed in
a hazardous area.

• Do not point the camera lens directly at the sun or a spot light.

4 5

Installation Instructions

1. Place the mounting template at the installation position and drill the ceiling or
wall if needed. ( *The easy bracket can not be installed on the ceiling)

2. Place the easy bracket on pre-drilled position and attach using mounting
screws(4x30mm). Skip this step when an easy bracket is not installed.

3. Route the power cable to the connecting place.
Hook up the camera bracket with the easy bracket as illustrated below.

4. Attach the camera bracket using assembly screws (4x14mm).

5. Set the camera’s viewing angle.

6. Install the sunshield on to the camera unit and tighten the sunshield-bolt.

Plastic Anchor

: 6x30mm

Mounting Screw

: 4x30mm

Assembly Screw

Torque Wrench

: 4x14mm

2

4

1

3

REAR VIEW

Cable exit

5

Installation Instructions

Pan & Tilt adjustments

• Unlock the screw on the camera bracket using the torque wrench supplied

• Set the camera’s viewing angle then lock the screw on the bracket.

1) Pan limit:
Pan is limited to +/- 90°.

2) Tilt limit:

Tilt is limited to 0°(2°) min ~ 90° max.
for wall(ceiling) installation respectively
with reference to the wall(ceiling) when
the inclination of camera module is 0°,
that is, the image is aligned horizontally.

90° 90°

90°

80°

• on the wall• on the ceiling

3) Inclination limit

(Horizontal image alignment):
Inclination limited to +/-90° max.

±90°

Torque
wrench

■ Adjustment of viewing angle
with one-touch 3-Axis bracket

Lock/Unlock
Screw

Zoom & Focus adjustments (VTC-IR403-550NP Only)

Use the torque wrench supplied.

• Turn the Focus gear to “N”(Near) or “∞”(Far)
until the sharpest focus is made.

• To widen the viewing angle, turn the Zoom to
“W”(Wide) and to obtain a closer view, turn it
to “T”(Tele)

6 7

Virtuoso Quick Start Guide

1. PC Requirements

1. Operating System

• Windows Vista (32 bit) Ultimate, Business Edition

• Windows 7, 8, 10 (32/64 bit) Ultimate, Professional Edition

2. Processor

• Intel Core 2 Duo 2.4 GHz or higher (for using 1920*1080 30 fps)

• Intel Core i7 2.8 GHz or higher (for using 2048*1536 30fps)

3. Memory

• 2 GB or more

4. Resolution

• 1280X1024 pixels or higher (32 bit color)

5. Web Browser

• Microsoft Internet Explorer Ver. 9.0, 10.0 or Higher

• Safari Ver. 4.0 (Plug-in free viewer only)

• Google Chrome Ver. 4.0 (Plug-in free viewer only)

2. IP Manager

The IP Manager can be installed by locating the program on the enclosed CD or
visiting: www.vitekcctv.com/support/downloads

1. Open IP MANAGER

2. Highlight the camera and right click

3. Click the “Change IP” button.

4. Input IP Address and Subnet, Gateway and click the button “OK”.

7

Virtuoso Quick Start Guide

3. Accessing the IP Camera

1. Open Web browser

2. Type IP address

• Enter the camera’s IP address in
Internet Explorer® address bar.

• The default IP address is 192.168.0.10

• The default User ID and Password is
admin / admin

4. Live View Page

The network camera’s Live View page appears in your browser after successful login.

ICONS:
Live: Displays live video.

Setup: Enters setup menu.

Exit: Exit current login and/or Enter new login.

Snapshot: Take a picture of the video image currently on display. Supports

original image size, view, print, and save feature.

Zoom: Supports a digital zoom in live video image.

Full screen: Expand the current windows into maximum monitor size.

Information: Shows the current major setting status.

LEFT COLUMN SETTINGS:
Stream: Specify the viewable video stream source to display in live view page.
Screen Ratio: Specify the viewable video size to display in live view page.
Event Action: Used to start or stop an event manually according to event

8 9

Virtuoso Quick Start Guide

5. Quick Setup Menu

Enter the setup menu icon on the Web Viewer.

Setting the Quick setup menu.

5-1. Information

The Information shows the camera basic information such as Model name, MAC
address, IP address, Zeroconf IP address and Firmware version.

5-2. Users

User accounts can be added or modified or removed. The authority depends upon user
group automatically and shows the permission status to access the menus.

• Name: Shows the name registered name to access the camera.

• Group: Shows the assigned permission given to users.

• Authority: Shows the permission status to access the menus.

Click the Add, Edit, or Delete button for managing user account.

5-2-1. Add

To add a new user:

1. Click the Add tab, and type a new user name. (1 to 14 alphanumeric characters).

• User names are not case sensitive.

2. Type a password and retype confirm password. (1 to 8 alphanumeric characters).

• Passwords are case sensitive.

3. Select one of the groups you wish to assign to the user.

4. Click the OK button to save the settings and add a new user

9

Virtuoso Quick Start Guide

5-2-2. Edit

To edit a user:

1. Select one of the User Names in the User List you want to modify.

2. Click the Edit tab, then new pop-up window appears.

3. Type a password (1 to 8 alphanumeric characters) and retype confirm password.

• The user name can’t be modified.

4. Select one of the groups you wish to assign to the user.

5. Click the OK button to save the settings and modify a user.

5-2-3. Delete

To delete a user:

1. Select one of the User Names in the User List you want to remove.

2. Click the Delete tab. A dialog box appears with confirmation message.

3. Click the OK button. The user profile is removed from the User List profile.

5-3. Network

IP Address:

The DHCP (Dynamic Host Configuration Protocol) server has a feature that
automatically assigns an IP address to the device if there is a device on the
network.

10 11

Virtuoso Quick Start Guide

• Obtain IP address via DHCP :
Select the choice box if you want to assign the IP address from DHCP server
automatically, and then the remaining setting are read-only text.

• Use the following IP address:
Select the choice box if you want to assign the IP address manually.

• IP address:
The address of the camera connected to the network. Specify a unique IP address
for this network camera.

• Subnet mask:
The address that determines the IP network that the camera is connected to
(relative to its address). Specify the mask for the subnet the network camera is
located on.

• Gateway:
The Gateway that accesses other networks. Specify the IP address of the default
router (Gateway) used for connecting devices attached to different networks and
network segments.

5-4. Date & Time

11

Virtuoso Quick Start Guide

5-4-1. Current Time

Shows the current date and time.

• Date: The default setting is 1970-01-01.

• Time: The default setting is 00:00:00.

5-4-2. New Time

Select one of the server time.

• Synchronize with computer time:
Sets the time according to the clock on your computer.

• Set manually: Using this option allows you to manually enter the date and time.

• Synchronize with NTP Server:
This option will obtain the correct time from an NTP server every 60 minutes.
The NTP server's IP address or host name is specified in the time server.

5-4-3. Time Zone

Select the time zone where your camera is located. Click the "Automatically adjust
for daylight saving changes" checkbox to automatically update the time changes
caused by daylight saving.

• Time zone: The default setting is GMT.

5-4-4. Day & Time Display

Select one of the Date and Time format.

• Date Format: The default setting is YYYY-MM-DD.

• Time Format: The default setting is 24 hours.

* For more details, refer to enclosed CD.

12 13

Virtuoso Quick Start Guide

If you suspect a problem is being caused by incorrect configuration or some
other minor problem, consult the troubleshooting guide below.

Upgrading the Firmware

Firmware is software that determines the functionality of the network camera.
One of your first actions when troubleshooting a problem should be to check
the current firmware. The latest version may contain a correction that fixes your
particular problem. The current firmware version in your camera is displayed
on the Basic Configuration or About. For the latest firmware of the camera, please
contact your product administrator.
Detailed instructions on how to perform the upgrade process are provided with
each new release. See also the Maintenance / Upgrade for more information.

General Troubleshooting

The following list covers some of the problems that may be encountered and
suggests how to remedy them:

Symptom Guide

The camera cannot be accessed
by some clients.

The camera works locally, but not
externally

Poor or intermittent network
connection.

The camera cannot be accessed
via a host name.

Not possible to log in. When HTTPS is enabled, ensure that the correct

No image using Refresh and/or
slow updating of images.

Images only shown in
black & white.

Blurred images. Refocus the camera.

If using a proxy server, try disabling the proxy setting
in your browser. Check all cabling and connectors.

Check if there are firewall settings that need to be
adjusted. Check if there are router settings that need
to be configured.

If using a network switch, check that the port on that
device uses the same setting for the network connection
type (speed/duplex).

Check that the host name and DNS server settings
are correct.

protocol (HTTP or HTTPS) is used. When attempting
to log in, you may need to manually type in http or https
in the browser's address bar.

If images are very complex, try limiting the number of
clients accessing the camera.

Check the Video & Image setting.

13

Virtuoso Quick Start Guide

Poor image quality. Increased lighting can often improve image quality.

Rolling dark bands or flickering
in image.

H.264 not displayed in the client. Check that the correct network interface is selected

Multicast H.264 not displayed in
the client.

Multicast H.264 only accessible
by local clients.

Color saturation is different in
H.264 and Motion JPEG.

Poor audio quality. Too many users/clients connected to the camera may

Distorted audio. Check that the correct Audio Input source is selected.

[ NOTE ]

If you cannot find the help you require, please see the User's Manual, or contact your
network administrator.

Check that there is sufficient lighting at the monitored
location. Check all image and lighting settings.

Try adjusting the Exposure Control setting under AE
and AWB part.

in the Video & Image/Stream.

Check with your network administrator that the
multicast addresses used by the camera are valid for
your network. Check that the Enable multicast checkbox
are enabled in the System/Network/RTP tab. Check
with your network administrator to see if there is a
firewall preventing viewing.

Check if your router supports multicasting, or if the
router settings between the client and the server
needs to be configured. The TTL value may need to
be increased.

Modify the settings for your graphics adapter.
Please see the adapter's documentation for more
information.

affect the sound quality adversely.
Try limiting the number of clients allowed to connect.

Select Microphone for a connected external microphone.
Select Line for a connected line in source.

14 15

Virtuoso Quick Start Guide

Setup Menu table

Main MENU Sub MENU

Information

Quick Setup

Video

&

Audio

Users

Network

Date & Time

Video

Audio(*)

Image

Privacy Mask

Digital Zoom

CONFIGURATION

Add / Edit / Delete

IP Address

Current Time / New Time / Time Zone / Date & Time Display

Video Source / Video Stream1 / Video Stream2 / Video
Stream3

Audio Stream / Audio Input / Audio Output

Basic

OSD

AE

AWB

AF

Day/Night

WDR

BLC

DNR

Corridor

LDC

Color

x1.0 ~ x16.0

Appearence Control

Brightness / Contrast / Saturation / Hue /
Sharpness

OSD Control

Enable text OSD / Enable date&time OSD /
Enable zoom&focus

Exposure Control

Mode / Shutter / Min.Shutter / Max.Shutter / Gain /
Min.Gain / Max.Gain / Auto Iris / Auto Flickerless

White Balance Control

Mode / Cb Gain / Cr Gain

Focus Control

Mode / Speed / Lens Calibration / Enable Day
&Night sync focus / Enable lens locking

Day & Night Control

Mode / Switch Time / Threshold

Digital WDR Control

Mode / Level

Defog Control

Mode

BLC Control

Mode / Level

HLC Control

Mode

2DNR(Mode / Level), 3DNR(Mode, Level)

Rotation

Mode / Level

15

Virtuoso Quick Start Guide

Events

Record

Video Analytics

System

Not Available

Motion Detection

Triger

Action

Rule

Record

Tamper

Security

Date & Time

Network

Language

Maintenance

Logs & Report

Sensitivity

Alarm In(*) / System / Manual / Network

Alarm Out(*) / E-Mail / FTP / Video

Record / Schedule / Storage

Users / HTTPS / IP Filer / ONVIF

Current Time / New Time / Time Zone / Date & Time Display

TCP/IP / DDNS / RTP / UPnP / Zeroconf

English / Korean / Russian

Maintain / Update / Setup Export / Setup Import

Logs / Report

16 17

Detailed Specifications VTC-IR403-212NP VTC-IR403-550NP

Sensor
Resolution
Video Encoding
Frame Rate
IR Illuminators
IR Range
Lens

Corridor Format
Digital Zoom
Minimum Illumination
Day/Night
Electronic shutter speed
White Balance
DSS (Sens-Up)
Noise Reduction
WDR
Privacy
Motion Detection
Advanced OSD Functions

Memory Card
Video Streaming

Connectivity
Weather Resistance Rating
Input Voltage
Power Consumption (12VDC)
Power Consumption (24VAC)
Power Consumption (PoE)
Operating Conditions
Dimensions (W x H x D)
Weight

2.8-12mm Motorized Varifocal Lens with
1 click focus for easy Configuration

Color Mode: 0.15 lx at 50IRE/30fps / B/W Mode: 0.00 lx 30fps With IR on

ATW-Indoor/Outdoor, Shade, Clear sky, Fluorescent light, Light bulb, Flame, Manual

Privacy Mask, Motion Detection, Tamper, Defog, D-Zoom, HLC/ BLC, LDC (Lens Distortion

Correction), Mirror/Flip, Hue, Brightness, Contrast, Saturation, Sharpness

Simultaneously H.264 and MJPEG (Triple Streaming) Independent Frame Rate and Bandwidth

Sony 1/2.8” Progressive Scan CMOS Sensor

3.15 MegaPixel (2048x1536)

H.264 / MJPEG triple streaming

30fps max

40 850nm Dynamic Intensity IR LEDs

150’

MegaPixel IR Corrected 5-50mm

Varifocal Auto Iris Lens

90° / 270°

0 ~ x16

Auto True Day/Night (TDN)

Min. 1/10,000 sec ~ Max. 1/30 sec

AUTO

XD-DNR (2D-DNR+3D-DNR)

Digital WDR (ATR-EX)

Max.8 Area Selection

YES

MicroSD - up to 128GB

Control, VBR/CBR Mode

Up to 10 simultaneous user connections

IP-68

12VDC / 24VAC / PoE
380mA (IR Off) / 700mA (IR On)
300mA (IR Off) / 500mA (IR On)

7.3 Watts

14°-122°F (-10°-50°C) < 80% RH

4.35” x 4.33” x 10.11” (110.5 x 110 x 260mm)

2.98 lbs (1350g)

17

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• Supports up to 12GB Internal Storage
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8GB (2x4TB - 4 Channel Model)

• eSATA for storage extension of up to 5
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18 19

LIMITED PRODUCT WARRANTY

VITEK products carry a three (3) year limited warranty. VITEK warrants
to the purchaser that products manufactured by VITEK are free of any
rightful claim of infringement or the like, and when used in the manner
intended, will be free of defects in materials and workmanship for a
period of three (3) years, or as otherwise stated above, from the date of
purchase by the end user. This warranty is nontransferable and extends
only to the original buyer or end user customer of a VITEK Authorized
Reseller.

The product must have been used only for its intended purpose, and
not been subjected to damage by misuse, willful or accidental damage,
caused by excessive voltage or lightning.

The product must not have been tampered with in any way or the
guarantee will be considered null and void.

This guarantee does not affect your statutory rights.

Contact your local VITEK Reseller should servicing become necessary.

VITEK makes no warranty or guarantee whatsoever with respect to
products sold or purchased through unauthorized sales channels.
Warranty support is available only if product is purchased through a
VITEK Authorized Reseller.

19

28492 CONSTELLATION ROAD VALENCIA, CA 91355

WWW.VITEKCCTV.COM

Version 2.0

May 2016