Vista 20SE, 20HWSE User Manual
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TABLE OF CONTENTS
SYSTEM OVERVIEW .................................................... 4
General ...................................................................... 4
A Partitioned System................................................ 4
Zones ........................................................................ 4
Burglary Protection ................................................. 5
Security Codes ......................................................... 5
Fire Protection.......................................................... 6
Alarms....................................................................... 6
Memory of Alarm ...................................................... 6
Phone Access & Voice Response ........................... 6
ENTRY/EXIT DELAYS .................................................. 7
General Information.................................................. 7
Exit Alarms................................................................ 8
COMMON ZONE OPERATION..................................... 8
ABOUT THE KEYPADS ................................................ 9
FUNCTIONS OF THE KEYPADS ................................ 12
CHECKING FOR OPEN ZONES ................................. 14
ARMING PERIMETER ONLY (STAY)......................... 15
ARMING PERIMETER ONLY (INSTANT)................... 16
ARMING ALL PROTECTION (AWAY)........................ 17
ARMING ALL PROTECTION (MAXIMUM)................. 18
DISARMING AND SILENCING ALARMS................... 19
Memory of Alarm .................................................... 20
BYPASSING PROTECTION ZONES .......................... 21
Quick Bypass ......................................................... 22
Displaying Bypassed Zones .................................. 22
CHIME MODE .............................................................. 23
PANIC KEYS ............................................................... 24
USING DEVICE COMMANDS..................................... 25
PAGING FEATURE ..................................................... 26
SECURITY CODES ..................................................... 27
General .................................................................... 27
Babysitter Code ...................................................... 27
Duress Code........................................................... 27
Quick Arming .......................................................... 27
To Add or Change A User ...................................... 28
To Delete A User ..................................................... 28
TESTING THE SYSTEM.............................................. 29
TROUBLE CONDITIONS ............................................ 31
FIRE ALARM SYSTEM ............................................... 33
NFPA RECOMMENDATIONS..................................... 34
EMERGENCY EVACUATION...................................... 35
MAINTAINING YOUR SYSTEM .................................. 36
QUICK GUIDE TO SYSTEM FUNCTIONS.................. 38
SUMMARY OF AUDIBLE NOTIFICATION ................. 40
GLOSSARY ................................................................. 41
INSURANCE CREDIT REQUEST FORM .................... 47
INDEX .......................................................................... 50
– 3 –
General
A Partitioned
System
Zones Your system's sensing devices have been assigned to various "zones." For example,
SYSTEM OVERVIEW
Congratulations on your ownership of an Ademco Partitioned Security System. You've
made a wise decision in choosing it, for it represents the latest in security protection
technology today. Ademco is the world's largest manufacturer of security systems and
millions of premises are protected by Ademco systems.
This system offers you three forms of protection: burglary, fire and emergency. Your
system consists of at least one keypad which provides control of system operation,
and includes various sensors which provide perimeter and interior burglary protection,
plus smoke or combustion detectors designed to provide early warning in case of fire.
The system uses microcomputer technology to monitor all protection zones and
system status, display appropriate information on the keypad(s) used with the system,
and initiate appropriate alarms. Your system may also have been programmed to
automatically send alarm or status messages over the phone lines to a central alarm
monitoring station.
Simply stated, a partitioned system is a single physical alarm system that provides
independent areas of protection intended for use by independent users. For the most
part, you need not know about other users and their structure in the system, but from
time to time, you may see display messages which indicate the system is in use by
another user. Do not be concerned, this is normal. A partitioned system may also have
a "common zone" area, which is an area shared by users of both partitions. Refer to
the COMMON ZONE OPERATION section for details on using this feature.
the sensing device on your Entry/Exit door may have been assigned to zone 01,
sensing devices on windows in the master bedroom to zone 02, and so on. These
numbers will appear on the display, along with a description for that zone (if
programmed), when an alarm or trouble condition occurs.
– 4 –
SYSTEM OVERVIEW
Burglary
Protection
Security Codes
Fire Protection
Your system provides four modes of burglary protection: STAY, AWAY, INSTANT and
MAXIMUM, and allows you to BYPASS selected zones while leaving the rest of the
system armed. You must turn on or "arm" the burglary protection portion of your
system before it will sense burglary alarms. The system also provides a CHIME mode,
for alerting users to the opening of protected doors and windows while the system is
disarmed. Refer to the other sections of this manual for procedures for using these
features.
The following table lists the four different arming modes and the results of each.
Arming
Mode Exit Delay Entry Delay Perimeter Armed Interior Armed
AWAY Yes Yes Yes Yes
STAY Yes Yes Yes No
INSTANT Yes N o Yes N o
MAXIMUM Yes N o Yes Yes
Features For Each Arming Mode
At the time of installation, you were assigned a personal four-digit security code,
known only to you. You must enter the security code when arming and disarming the
system, and when performing other system functions. As an additional safety feature,
other users who do not have a need to know your code can be assigned different
security codes. Refer to the SECURITY CODES section for procedures on adding
security codes to the system.
The fire protection portion of your security system (if used) is always active and will
sound an alarm if a fire condition is detected. Refer to the FIRE ALARM SYSTEM
section for important information concerning fire protection, smoke detectors and
planning emergency exit routes from the premises.
– 5 –
SYSTEM OVERVIEW
Alarms
Memory of Alarm
Phone Access &
Voice
Response
Capability
Paging Feature
When an alarm occurs, both the keypad and external sounders will sound, and the
keypad will display the zone(s) causing the alarm. If your system is connected to a
central monitoring station, an alarm message will also be sent. To stop the alarm
sounding, simply disarm the system.
When an alarm condition occurs, the keypad displays the number(s) of the zone(s) that
caused the problem, and displays the type of alarm (ex. FIRE, ALARM). It remains
displayed until it is cleared by disarming the system (see DISARMING THE SYSTEM
section).
Your system may include a voice module that will permit you to access the system via
a Touch-tone phone, either on-premises or by call-in when away. The phone access
feature will enable you to do the following:
• Receive synthesized voice messages over the telephone regarding the status of the
security system.
• Arm and disarm the system and perform most function commands via the telephone,
with voice confirmation provided after each command entry.
Complete information regarding the use of this feature is provided in a separate
manual entitled PHONE ACCESS USER'S GUIDE, which accompanies the voice
module.
If the paging feature has been programmed for your system, your pager will respond to
certain conditions as they occur in your system. Your pager will display code numbers
indicating the type of condition that has occurred. Refer to the PAGING FEATURE
section later in this manual for detailed information.
– 6 –
ENTRY/EXIT DELAYS
General
Information
Your system has preset time delays, known as exit delay and entry delay. Whenever
you arm your system, exit delay gives you time to leave through the designated exit
door without setting off an alarm. Exit delay begins immediately after entering any
arming command, and applies to all modes of arming protection. If programmed, a
slow beeping will sound throughout the exit delay period.
Entry Delays give you time to disarm the system when you re-enter through the
designated entrance door. But you must disarm the system before the entry delay
period ends, or an alarm will occur. The keypad beeps during the entry delay period,
reminding you to disarm the system. There are two entry delays (if programmed). The
first is for your primary entrance and the second can be used for a secondary
entrance, where a longer delay is required to walk to the keypad to disarm the system.
You can also arm the system with no entry delay at all by using either INSTANT or
MAXIMUM arming modes. These modes provide greater security while on the
premises or while away for extended periods of time.
See your installer for your delay times.
Partition 1 Exit Delay: seconds Entry Delay 1: seconds
Entry Delay 2: seconds
Partition 2 Exit Delay: seconds Entry Delay 1: seconds
Entry Delay 2: seconds
– 7 –
Exit Alarms
To minimize false alarms
sent to the alarm
monitoring company,
your system may have
been programmed for
this feature. Ask your
installer if "Exit Alarm" is
active for your system.
Exit Alarm Active
Ask your
installer if a common
zone was assigned.
ENTRY/EXIT DELAYS
Whenever you arm the system, the exit delay begins. If an entry/exit door or interior zone is
faulted when the exit delay ends (e.g., exit door left open), the system sounds an alarm and
starts the entry delay timer. If you disarm the system before the entry delay ends, the alarm
sound stops and the message "CANCELLED ALARM" or "CA" is displayed on the keypad,
along with a zone number indicating the faulted zone. No message is sent to the alarm
monitoring company.
To clear the exit alarm condition, the open zone must be made intact; to clear the display, enter
your code plus OFF.
If you do not disarm the system before the entry delay ends, and an entry/exit door or interior
zone is still open, the alarm sound continues and an "exit alarm" message is sent to the alarm
monitoring company. The message ""EXIT ALARM" or "EA" is displayed on the keypad, along
with a zone number indicating the faulted zone. To stop the alarm, the system must be
disarmed (your code plus OFF); to clear the display, enter your code plus OFF a second time.
An “exit alarm” also results if an entry/exit door or interior zone is faulted within two minutes
after the end of the exit delay.
COMMON ZONE OPERATION
Your system may have been set up to use a common zone, which is an area shared by users of
both partitions, such as a foyer or lobby. If so, please note the following:
• The common zone will sound and report alarms only when both partitions are armed. If only
one partition is armed, the system ignores faults on the common zone.
• Either partition may arm its system if the common zone is faulted, but once armed, the other
partition will not be able to arm unless the common zone is first bypassed or the fault is
corrected.
• Faults on the common zone are displayed on keypads in both partitions.
• Either partition can clear and restore the common zone after an alarm.
– 8 –
ABOUT THE KEYPADS
General
IMPORTANT: If the key-
pad beeps rapidly upon
entering the premises, it
indicates that an alarm
has occurred during
your absence and an
intruder may still be on
the premises. LEAVE
IMMEDIATELY and
CONTACT THE POLICE
from a nearby safe
location.
Your keypads allow you to control all system functions. The keypads feature a
telephone style (digital) keypad and a Liquid Crystal Display (LCD) which shows the
nature and location of all occurrences.
The keypads also feature a built-in sounder which will sound during alarms and
troubles. The keypads also "beep" during certain system functions, such as during
entry/exit delay times, in CHIME mode, and when depressing any of the keys (to
acknowledge the key press).
There are two basic types of keypads – a Fixed-Word keypad and an Alpha key-
pad (both described below). These keypads are available in two styles, shown as
style A and style B, either of which may have been used in your system. Although
different in appearance, both styles are functionally the same. Style B keypads have
a flip-down cover which can be removed, if desired.
2-Line Alpha Keypad
2-line Alpha keypads feature a 2-line, 32-character alphanumeric LCD which can
display system messages in friendly English. These keypads can also be
programmed with custom zone descriptors. The screen displays depicted in this
manual are those that typically appear on a 2-line Alpha keypad.
1-Line Alpha Keypad 1-line Alpha keypads feature a 16-character alphanumeric LCD which can display
system messages in friendly English. Messages are the same as those for 2-line
Alpha keypads, but are displayed one line at a time. To view the second line of the
message, simply press the
# key. To return to the first line, press the # again,
or wait 3 seconds.
Fixed-Word Keypad
After pressing the
Fixed-Word keypads are functionally identical to Alpha keypads, but the LCD display
# key, wait at least 3 seconds before entering a command.
uses pre-designated words to identify the nature and location of occurrences.
– 9 –
ABOUT THE KEYPADS
READYARMED
PANIC
OFF AWAY STAY
MAX TEST BYPASS
INSTANT CODE CHIME
READY
1
2
3
654
897
0
*
#
ARMED
READY
PANIC
OFF AWAY STAY
MAX TEST BYPASS
INSTANT CODE CHIME
READY
1
2
3
654
897
0
*
#
ALARM
CHECK
FIRE
AWAY
STAY
INSTANT
BYPASS
NO AC
CHIME
BAT
NOT READY
ARMED
READY
A
B
C
00
ALARM
FIRE
AWAY
BYPASS
STAY
CHECK INSTANT
NO AC
NOT READY
CHIME BAT
OFF AWAY STAY
MAX TEST BYPASS
INSTANT CODE CHIME
READY
PANIC
123
45
6
*
98
7
#0
6139 ALPHA KEYPAD
6127/6128 6137
FIXED-WORD KEYPADS
– 10 –
ABOUT THE KEYPADS
00
ALARM
CHECK
FIRE
AWAY
STAY
INSTANT
BYPASS
NO AC
CHIME
BAT
NOT READY
00
ALARM
FIRE
AWA Y
BYPASS
STAY
CHECK INSTANT
NO AC
NOT READY
CHIME BAT
Fixed-Word Keypad Displays
AWAY All burglary zones, interior & perimeter, are
armed.
STAY Perimeter burglary zones, such as windows and
doors are armed.
INSTANT Perimeter burglary zones armed and entry delay
is turned off.
BYPASS One or more burglary protection zones have been
bypassed.
NOT READY Appears when burglary portion of the system is
not ready for arming (due to one or more open
protection zones).
READY The burglary portion of the system is ready to be
armed.
NO AC Appears when AC power has been cut off.
System is operating on backup battery power.
AC Appears when AC power is present.
CHIME Appears when the CHIME feature is ON.
BAT Low system battery (if no zone number is shown),
or Low battery condition in a wireless sensor
(if zone number is
ALARM Appears when an intrusion has been detected and the system is armed (also appears during
a Fire alarm). Accompanied by the ID # of the zone in alarm.
CHECK Appears when a malfunction is discovered in the system at any time or if a fault is detected
in a FIRE zone at any time or in a DAY(Trouble)/NIGHT(Alarm) burglary zone during a
disarmed period. Accompanied by a display of zone number in trouble.
FIRE Appears when a fire alarm is present. Accompanied by a display of the zone # in alarm.
also
shown).
ALARM
FIRE
00
00
00
STAY
FIXED-WORD
STYLE A
AWAY
STYLE B
KEYPAD DISPLAYS
– 11 –
FUNCTIONS OF THE KEYPADS
1. ALPHA DISPLAY WINDOW: A 1-line or 2-line, Liquid
Crystal Display (LCD). Displays protection point
identification and system status, messages, and user
instructions.
2. OFF
3. AWAY
4. STAY
5. MAXIMUM
KEY: Disarms the burglary portion of the system,
silences alarms and audible trouble indicators, and clears
visual alarm trouble after the problem has been corrected.
KEY: Completely arms both perimeter and interior
burglary protection for backup protection by sensing an
intruder's movements through protected interior areas as
well as guarding protected doors, windows, etc. Entrance
can be made through an entry delay zone without causing
an alarm if the system is disarmed before the entry delay
time expires.
KEY: Arms the perimeter burglary protection,
guarding protected doors, windows and other perimeter
protection points, and sounds an alarm if one is opened.
Interior protection is not armed, which allows movement
within your house without causing an alarm. Entrance can
be made through an entry delay zone without causing an
alarm if the system is disarmed before the entry delay time
expires.
KEY: Arms in manner similar to AWAY mode,
but eliminates the entry delay period, thus providing
maximum protection. An alarm will occur immediately upon
opening any protection point, including entry delay zones.
6. TEST
7. BYPASS
from being monitored by the system. Displays currently
bypassed protection zones.
8. INSTANT
but turns off the entry delay period, offering greater security
while inside and not expecting any late arrivals. An alarm
will occur immediately upon opening any perimeter
protection point, including entry delay zones
9. CODE
that can be given to other users of the system.
10. CHIME
on, any entry through a protected delay or perimeter zone
while the system is disarmed will cause a tone to sound at
the Keypad(s).
11. READY
system, the keypad will display all open protection zones
within the keypad's home partition.
12. #
a security code ("Quick Arm", if programmed). Also used to
view the second line of single-line Alpha keypads.
13. KEYS 0-9: Used to enter your individual security access
code(s).
KEY: Tests the system and alarm sounder.
KEY: Removes individual protection zones
KEY: Arms in manner similar to STAY mode,
KEY: Allows the entry of additional user codes
KEY: Turns the CHIME mode on and off. When
KEY: When depressed prior to arming the
KEY: Permits ARMING of the system without
use of
– 12 –
14. POWER/READY INDICATOR: On
1 2 3
A
4 5 6
B
7 8 9
C
0
#
D
OFF
AWAY
STAY
MAX
TEST
BYPASS
INSTANT
CODE
CHIME
READY
READYARMED
PANIC
A
B
C
OFF AWAY STAY
MAX TEST BYPASS
INSTANT CODE CHIME
READY
1
2
3
654
897
0*#
1 2
5
3
4
6
7
9
10
12
1311
817
16
14
15
keypads with a “POWER” LED, primary
power is on when lit. If off, system is
operating on backup battery power. On
keypads with a “READY” LED, system is
ready to be armed if lit, while unlit
indicates system is not ready (a zone is
open).
15. ARMED INDICATOR: (RED) Lit when
the system has been armed (STAY,
AWAY, INSTANT or MAXIMUM).
16. INTERNAL SOUNDER: Source of
audible internal warning and confirmation
sounds, as well as alarms (see
"Summary of Audible Notifications").
17. A-B-C PANIC KEYS: Some keypads
use key pairs to activate panic alarms,
rather than individual keys. Refer to the
PANIC KEYS section for descriptions of
these keys.
IMPORTANT!: When you use the keypad
to enter codes and commands, press the
keys within 2 seconds of one another. If 2
seconds elapse without a key depression,
the entry is aborted and must be repeated
from its beginning.
SHOWN WITH
KEYPAD COVER
REMOVED
TYPICAL ALPHA KEYPAD
Fixed-Word Keypads are functionally similar, except for
screen displays.
– 13 –
CHECKING FOR OPEN ZONES
Using the *
READY Key
Before arming your system, all protected doors, windows and other protection zones
must be closed or bypassed (see BYPASSING section). Otherwise the keypad will
display a "Not Ready " message. Using the READY key will display all zones that are
faulted, making it easier for you to secure any open zones.
To show faulted zones:
DIS ARMED - PRESS
T O SH OW F AUL TS if the system is ready to be armed. If not lit, the system is not ready.
READY
1. ∗ PRESS THE READY KEY
2.
FAULT 05 FRONT
UPST AIRS BE DROOM
3.
DISARME D
***
READY TO ARM
∗
***
Note: A green READY indicator (if present) on the keypad will be lit
Do not enter security code, but simply press the
READY key.
SECURE FAULTED ZONES
Typical fault display shows open zones. Secure or
bypass the zones displayed before arming the system.
SYSTEM CAN BE ARMED
The "Ready" message will be displayed when all protection zones have been either closed or bypassed.
You may now arm the system as usual.
– 14 –
ARMING PERIMETER ONLY
(With Entry Delay ON)
Using the 3
STAY key
Use this key when you are staying home, but might expect someone to use the
entrance door later.
When armed in STAY mode, the system will sound an alarm if a protected door or
window is opened, but you may otherwise move freely throughout the premises. Late
arrivals can enter through the entrance door without causing an alarm, but they must
disarm the system within the entry delay period or an alarm will occur.
Close all protected perimeter windows and doors before arming (see CHECKING
FOR OPEN ZONES section). The green READY indicator (if present) on the keypad
should be lit if the system is ready to be armed.
STAY
1. + 3 ENTER SECURITY CODE THEN PRESS STAY
(Security Code)
2.
ARMED
You can restart the exit delay at any time after arming in STAY mode by pressing the
∗ key. This is useful if you wish to open the entry/exit door to let someone in after
arming the system and avoids having to disarm the system and then re-arm it again.
***
S
TAY
***
Example: 7 2 9 6 then press the STAY key.
LISTEN FOR 3 BEEPS
The keypad will beep three times and will display the
armed STAY message. The red ARMED indicator also
lights.
– 15 –
ARMING PERIMETER ONLY
(With Entry Delay OFF)
7
Using the
INSTANT
Key
Use this key when you are staying home and do not expect anyone to use the
entrance door.
When armed in INSTANT mode, the system will sound an alarm if a protected door or
window is opened, but you may otherwise move freely throughout the premises. The
alarm will also sound immediately if anyone opens the entrance door.
Close all protected perimeter windows and doors before arming (see CHECKING
FOR OPEN ZONES section). The green READY indicator (if present) on the keypad
should be lit if the system is ready to be armed.
INSTANT
1. + 7 ENTER SECURITY CODE THEN PRESS INSTANT
(Security Code)
2.
ARMED
You can restart the exit delay at any time after arming in INSTANT mode by pressing
the
∗ key. This is useful if you wish to open the entry/exit door to let someone in after
arming the system and avoids having to disarm the system and then re-arm it again.
INST ANT
*
*
Example: 7 2 9 6 then press the INSTANT key.
LISTEN FOR 3 BEEPS
The keypad will beep three times and will display the
armed INSTANT message. The red ARMED indicator
also lights.
– 16 –
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