D-301438 AMBER SELECT / AMBER SELECTX USER’S GUIDE 1
AMBER SELECT /
AMBER SELECTX
Wireless Emergency Response System
User's Guide
2 D-301438 AMBER SELECT / AMBER SELECTX USER’S GUIDE
Wireless Emergency Response System
Congratulations on your purchase of the wireless AMBER SELECT /
AMBER SELECT
X
Personal Emergency Response system.
The AMBER SELECT
X
operates the same as the AMBER SELECT but
without a display.
This home health care signaling system was designed to support people
in their home environment. In the event of an emergency, help can be
summoned at the press of a button and that same message can be sent
to private numbers that you have selected for notification. In the event of
fire, the system can be programmed to automatically call the monitoring
station or to private phones.
The Unit includes a large display (not applicable to AMBER SELECT
X
) that
shows the system status, the time and preprogrammed medication
reminders.
The Unit's rechargeable backup battery can provide up to 24 hours of
operation. When AC power is restored, the backup battery is automatically
recharged.
What's Included
Before you begin to set up your system, make sure you have all the
necessary components.
AMBER SELECT / AMBER SELECT
X
Unit
120VAC to 12VAC transformer type OH-48109AT, Input 120VAC 60 Hz /
Output 12VAC 1000 mA
Pendant transmitters supplied with necklace
Additional Accessories (Optional)
Battery operated smoke detector (MCT-425)
Waterproof arm/disarm security activation pendant transmitter (MCT-201
WP)
Fully supervised indoor, PowerCode, gas detectors (MCT-440, MCT-441)
and carbon monoxide gas detector (MCT-442)
Fully supervised indoor, PowerCode, flood detector (MCT-550)
Fall detector pendant transmitter (MCT-241MD), supplied with clip (to be
attached to the user belt or shirt pocket)
Wristband supplied for (MCT-212)
Pet-Immune PowerCode wireless PIR motion detector (NEXT K9-85)
Supervised PowerCode magnetic contact transmitter (MCT-302)
Microprocessor controlled wireless repeater (MCX-600PERS)
Wireless emergency button (MCT-220)
The system unit is shown in Figure 1.
Note: All of the listed transmitters have a PERS suffix. In addition, the "txid"
code of each transmitter is printed on the packaging.
Note: The MCT-220 communicates with the Amber Select
X
within a
distance of 145 feet approx.
Note: PowerCode refers to Visonic's proprietary communications protocol
which makes use of unique ID codes.
AMBER SELECT / AMBER SELECT
X
MCT-212
MCT-211
MCT-425
MCT-550
MCT-
440/441
MCT-442
MCT-241MD
MCT-201 WP
NEXT K9-85
MCT-220
MCT-302
MCX-600PERS
D-301438 AMBER SELECT / AMBER SELECTX USER’S GUIDE 3
CHECK
BUTTON
EMERGENCY
BUTTON
SPEAKER
CALL
BUTTON
MICROPHONE
TROUBLE
LED
STATUS
LED
POWER
LED
DIRECT LINK
BUTTONS
DISPLAY
Figure 1 – Front View
PUBLIC
TELEPHONE
EXCHANGE
TEL. LINE
UP TO 29
WIRELESS DEVICES
(DETECTORS
/ TRANSMITTERS)
MCT-241 MD
NEXT K9-85
MOTION
DETECTOR
MCT-302
DOOR
CONTACT
GAS DETECTORS
MCT-220
EMERGENCY
BUTTON
MONITORING
CENTER
PRIVATE
PHONE
FLOOD
DETECTOR
MCT-550
MCT-211
SMOKE DETECTOR
MCT-425
PENDANT TRANSMITTER
MCT-212
MCT-442 MCT-440/441
MCX-600PERS
REPEATER
Figure 2 – System Configuration
SPECIFICATIONS
General Data
Transmitter Battery Life: 3 years (for typical use)
Frequency (MHz): 315, 433.92, 868.95, 869.2125.
Display: Dual line, backlit 16-character display
(AMBER SELECT only) with 3 LED indicators.
UL Compliant (AMBER SELECT
X
only):
Battery Pack: NI-MH 9.6 V, 1.8 Ah, type GP 0-9912-G.
Supply Voltage: 12 VAC, 1 A (via 120VAC/60Hz
transformer).
Non-UL Compliant (AMBER SELECT
X
only):
Battery Pack: NI-MH 7.2 V, 1.3 Ah, type 103-301179.
Supply Voltage: 9 VAC, 750 mA.
Compliance: Complies with FCC part 68 and part 15,
and UL 1637 Home Health Care Signaling Equipment.
MCT-425 is designed to comply with UL 268 and UL
985.
The
system shall be installed in accordance with Chapter 2
of the National Fire Alarm Code, ANSI/NFPA 72 (National
Fire Protection Association, Batterymarch Park, Quincy,
MA 02269).
LEDs:
POWER (Green): Normally ON, indicating that your
system is properly connected to the power outlet.
TROUBLE (Red): Normally OFF. If LED flashes,
there is a problem with the AMBER SELECT /
AMBER SELECT
X
or one of the devices (described
on the display of AMBER SELECT).
STATUS (Yellow): Normally OFF, which indicates
the system is in AWAY mode. ON when unit is in
HOME mode.
4 D-301438 AMBER SELECT / AMBER SELECTX USER’S GUIDE
Special Functions:
- Calling for help by using an emergency pendant
transmitter
- Speakerphone (hands-free) when communicating
with Monitoring Center or when answering an
incoming call by pressing the pendant
- The system supports up to 29 users (pendant
transmitters and smoke detectors).
- Two-way voice communication
- Computer control and data download/upload
- Remote control by telephone
- Remote diagnostic and event log
- Visual and audible announcements
Physical Properties
Operating Temperature: 32F to 104F (0C to 40C)
Storage Temperature: -4F to 140F (-20C to 60C)
Size: 9-13/16 x 7-1/4 x 2-5/16 in. (248 x 185 x 55 mm).
Weight: 3 lb (1.35 kg)
Color: Off-white
Note: The product supports all standard monitoring
center receivers such as Osborne-Hoffman.
SYSTEM SETUP
To set up your system, follow the steps below.
Step 1
Select Unit Location
If possible, select a central location in your home for the
Unit. This location should be in the area where you
spend most of your time. The location should also
enable an optimal signal reception for pendants and
smoke detectors.
The Unit can be placed on a table, desk, or counter. It
also can be mounted on a wall.
Make sure that the location you have selected is near
an electrical outlet and a phone jack.
Step 2
Connect the Unit to your
Telephone Line (Figures 3a and
3b)
*
The AMBER SELECT / AMBER SELECTX
communicates with your Monitoring Center through
your telephone line.
1. Locate the phone jack on your wall where you want
to connect your AMBER SELECT / AMBER
SELECT
X
. If a phone is already plugged into that
jack, unplug it and connect it to the "PHONE"
connector on the back of the AMBER SELECT /
AMBER SELECT
X
. Your telephone will still function
normally.
2. Connect the wide end (RJ-45) of the phone cord to
the "Wall Jack" on your AMBER SELECT / AMBER
SELECT
X
. Plug the narrow end (RJ-11) of that
phone cord into the phone jack on your wall. The
AMBER SELECT / AMBER SELECT
X
is now
connected to your telephone line.
Note: Be aware of other phone line services such as
DSL. If DSL service is present on the phone line, you
must install a filter. See Figures 3a and 3b for proper
installation.
*
For advanced phone connections see Customer Information.
POWER CORD
SAFETY CATCH
TURN THE S AFETY CATCH
SCREW IN THE DIRECTION
SHOWN
Phone Line RS232
AUX
(optional)
Figure 3a
12 VAC 1 A
120 VAC
120 mA AC
Voltage output: 9.6 V
Max. current output: 1 A
Max. charge currents
Fast charge: 160 mA
Trickle charge: 90 mA
Battery capacity: 1.8 Ah
Battery
Pack
Figure 3b – Installation: Power, Telephone and Tel. line
battery Connection
Note: It is recommended that the AC power input, the
RS-232, and the telephone be interconnected within the
same room.
Step 3
Program the panel:
Local setup
1. Install the HHCPC software on your PC.
2. Enter all the desired programming information into
the HHCPC. Connect one end of the special cable
(supplied by Visonic) to one of the computer's COM
ports and the other end to the AMBER SELECT /
AMBER SELECT
X
unit.
D-301438 AMBER SELECT / AMBER SELECTX USER’S GUIDE 5
Remote setup
1. Enter all the desired programming information into
the HHCPC.
2. Connect to the remote panel via a dial-up modem
attached to the PC.
Step 4
Connect Power to AMBER SELECT /
AMBER SELECT
X
(Fig. 3)
During normal operation, your AMBER SELECT /
AMBER SELECT
X
runs on electrical power.
1. Insert the plug on the power cord into the "AC"
connector on the AMBER SELECT / AMBER
SELECT
X
.
2. Insert the safety catch tab horizontally into the hole to
the right of the power cord plug, as shown in Figure
3a.
3. Turn the safety catch screw, observing the polarity of
the arrow in Figure 3a, until facing the other hole. Then
secure the screw.
4. Connect the AC/AC adapter into a nearby electrical
outlet. DO NOT USE AN OUTLET CONTROLLED
BY A WALL SWITCH.
When the panel is not installed all three LEDs light
(AMBER SELECT
X
) to indicate this status. Audio
prompts announce AC, Telco, or battery problem, in the
event of such a problem.
Caution: When the plug is removed the unit is
disconnected from the mains supply and will run on the
battery pack for a period of up to 24 hours or until the
plug is reconnected.
When electrical power is supplied to the AMBER
SELECT
X
, the green light on the front panel illuminates.
Step 5
The Unit is now connecting you to
the Monitoring Center
After you complete the steps above your AMBER
SELECT / AMBER SELECT
X
will automatically call your
Central Station provided that your unit was programmed
to report to Central Station (and not to private
telephones). The central station operator will begin a
two-way voice session. Once this feature has been
tested, the operator must disconnect by pressing DTMF
'99'.
Note: Certain remote areas of your residence may lie
outside the reception range of the AMBER SELECT /
AMBER SELECT
X
, resulting in the unit not being able
to receive transmissions directly. In this case, a
Repeater (MCX-600PERS) can be used to increase the
AMBER SELECT / AMBER SELECT
X
reception range.
For further details, please contact the company from
where the products were purchased.
MOUNTING THE UNIT
The Unit can be located on a table, or on a wall. In both
cases the Unit should be near an electrical outlet and
phone line.
Mounting on a Table (Fig. 4)
Insert the AMBER SELECT / AMBER SELECTX stand
into the holes (see illustration below) and place the
AMBER SELECT / AMBER SELECT
X
on a table.
Figure 4 – Table Stand Mounting
Note: The table stand can be easily disassembled by
inserting a screwdriver into the rib space of the stand and
with the screwdriver pulling the stand away from the unit.
Mounting on
the Wall
Drill 2 holes in the
mounting wall and
insert wall anchors.
Insert 2 screws in the
wall (leave a 5 mm or
0.2 inch gap between
the screw heads and
the wall).
Mount the AMBER
SELECT / AMBER
SELECT
X
on the
screws as shown in
the illustration.
Figure 5 - Wall Mounting
6 D-301438 AMBER SELECT / AMBER SELECTX USER’S GUIDE
BATTERY REPLACEMENT
Open battery compartment cover see Figure 6. Insert
one 8-battery pack and connect its connector to the
AMBER SELECT / AMBER SELECT
X
receptacle. Route
the wire as shown in Figure 6.
Battery
Compartment
Cover
Figure 6 – Replacing the Battery
USING YOUR SYSTEM
Using your AMBER SELECT /
AMBER SELECTX
Your AMBER SELECT / AMBER SELECTX is the
communication center of your system. When your
pendant transmitter or optional fall-detector/smoke
detector signals the AMBER SELECT / AMBER
SELECT
X
, the AMBER SELECT / AMBER SELECTX
contacts your Monitoring Center or private phones to
report the emergency event.
Your AMBER SELECT / AMBER SELECT
X
includes the
following buttons.
EMERGENCY ( ) – When pressed, an emergency
alarm is reported to the Monitoring Center or to private
phones and a two-way voice communication is opened
between the unit and the Monitoring Center.
CALL ( ) – When pressed, a non-emergency
message is reported to the Monitoring Center and a
two-way voice communication is opened between the
unit and the Monitoring Center.
CHECK ( ) – This button should be pressed to:
- Answer Incoming Calls. When the phone rings,
pressing this button activates the speaker phone.
Alternatively, press your emergency pendant button
once during an incoming call.
- Acknowledge Programmed Reminders, such as
confirming you have taken medication.
- Change the status of the unit to HOME or AWAY. To
do this, press this button continuously for 5 seconds.
- Announce Time – press this button for 1 second.
- Arm or disarm the alarm system.
A. To do so, press and hold the CHECK button for 3
seconds (only when Intrusion mode is enabled).
B. Press the button on the arm/disarm transmitter
(MCT201WP).
Direct Link (Speed Dial) – The AMBER SELECT /
AMBER SELECT
X
includes 3 buttons for unique direct link.
Using your Pendant Transmitter
The pendant transmitter can be used to initiate an
emergency call and also to answer incoming calls.
Pendant Activation - Your pendant transmitter lets
you signal to the AMBER SELECT / AMBER
SELECT
X
from anywhere in your home when you
need emergency assistance. You should wear your
pendant transmitter whenever you are at home even
in the shower or bath. Your pendant transmitter is
waterproof.
Your pendant transmitter can be activated by simply
pushing its red button. Once pushed, a signal is sent
from the pendant transmitter to the AMBER SELECT
/ AMBER SELECT
X
and the red LED on the pendant
transmitter illuminates. The AMBER SELECT /
AMBER SELECT
X
then calls the Monitoring Center or
a private phone and opens a two-way voice
communication between the user and the Monitoring
Center or the private phone.
If your phone is ringing, pressing the pendant's red
button once will answer the incoming call. You can
then talk over the unit's speakerphone. To end the
speakerphone call and hang up, simply press the
pendant button again.
Neckband - You can wear the pendant transmitter
using the neckband. Slip the tab on the neckband into
the slot on the pendant transmitter and fasten the tab.
Optional Wristband - Your pendant transmitter can
also be used with an optional wristband. To make the
pendant transmitter wristband smaller, slide the
pendant transmitter towards the buckle. To make the
wristband larger, slide the pendant transmitter away
from the buckle.
Calling for Emergency Assistance
If you need emergency assistance, press the button on
your pendant transmitter or press the large, red
EMERGENCY button (
) on your AMBER SELECT /
AMBER SELECT
X
.
If you press the EMERGENCY button (
) on the
AMBER SELECT / AMBER SELECT
X
, the display
(AMBER SELECT only) shows EMERGENCY
BUTTON WAS PRESSED.
D-301438 AMBER SELECT / AMBER SELECTX USER’S GUIDE 7
The AMBER SELECT / AMBER SELECT
X
calls your
Monitoring Center or a private phone and sends an
emergency alarm. When your Monitoring Center
representative or the person on the private phone
answers, you can hear them talking to you through the
AMBER SELECT / AMBER SELECT
X
.
If you have a phone connected to the AMBER SELECT /
AMBER SELECT
X
and want to use the phone to talk with
the representative, let the representative know and the
Monitoring Center will return your call.
Trouble
Trouble conditions are indicated by the flashing trouble
LED
and by the sounding of beeps, and are
immediately reported to the Monitoring Center.
Green LED
(power)
Definition
On AC power and battery power OK
Flashes AC or battery problem detected
Trouble messages are shown on the unit's display
(AMBER SELECT only) until they are resolved.
Pressing the CHECK button (
) confirms the trouble
condition and cancels the beeps.
The AMBER SELECT / AMBER SELECT
X
continues to
transmit trouble messages every eight hours until the
problem is resolved.
Changing System Status
When the user wants to leave the premises, the unit
status must be changed to AWAY mode. The CHECK
button (
) should be held down for 5 seconds
(3 seconds in Intrusion mode). The unit announces and
displays (AMBER SELECT only) AWAY – REMINDERS
OFF. In this state no medication reminders and no
pendant checks will be announced. The unit's speaker is
disabled and the yellow LED will turn off. In addition, in
AWAY mode inactivity detection is also disabled.
If the pendant transmitter button is pressed while in the
AWAY mode, the unit will sound "EMERGENCY" and
reports to the Monitoring Center. This initiates two-way
communication through the speaker. In addition, any
device that is alarmed while in AWAY mode immediately
initiates a call to the Monitoring Center (as in HOME
mode) and also initiates two-way communication.
To return the status to HOME mode, hold down the
CHECK button (
) for 5 seconds. The unit's speaker will
announce and display (AMBER SELECT only) "HOME –
REMINDERS ON". The status LED (
) will turn on.
System status conditions are indicated by the yellow LED.
Yellow LED Definition
Off
Away mode
On
Home mode
Flashes
Active reminder
Clock Adjustment /
Announcement
To Set the Clock (AMBER SELECT)
1. To enter the clock adjustment mode, press the
CHECK button (
) three consecutive times.
After each press, be sure to wait for the time
announcement to complete before pressing again.
The top line, assigned to the Month, will begin to flash.
2. Use Direct Link buttons 1 (scrolls up) and 2 (scrolls
down) to set the current field value.
3. Press Direct Link button 3 to scroll to select other
fields: month, day, year, hours, minutes, and
seconds.
4. Press the Check button (
) to set a new date or time
value.
Clock Announcement (AMBER
SELECT
X
)
Press the CHECK button to receive clock and status
announcement.
Note: Clock adjustment is performed by the HHCPC
software.
Note: Press the Call (
) button at any time to return
to normal operation mode. This does not affect
current time/date settings.
System Reset
To reset the system, simply insert a paperclip into the
reset switch hole, on the bottom of the AMBER
SELECT / AMBER SELECT
X
.
Alternatively, press the 3 speed dial buttons
continuously for four seconds.
RESET SWITCH
Figure 7 – Reset Switch
Direct link
The direct link buttons function as follows:
The AMBER SELECT / AMBER SELECT
X
dials the
programmed telephone number stored in memory
location 1, 2 or 3 and operates the unit as a speaker
phone.
Used for scrolling between fields when setting the
clock.
Used for adjusting the volume during two-way voice
communication with incoming calls or for calls
performed using the direct link buttons. Press direct
link button 1 to increase the volume or direct link
button 3 to decrease the volume.
Programming of the direct link buttons is performed by
the Monitoring Center. The stored telephone numbers
may be modified at any time.
01/15/2004
08:25:53 PM
8 D-301438 AMBER SELECT / AMBER SELECTX USER’S GUIDE
In the Event of Smoke
(Smoke Detector – Optional)
Your system can monitor up to 29 optional smoke
detectors (purchased separately). If a smoke detector
detects smoke, the smoke detector will sound its alarm
and signal the AMBER SELECT / AMBER SELECT
X
.
The AMBER SELECT / AMBER SELECT
X
calls the
Monitoring Center to report a possible fire. Then the
Monitoring Center representative answers, the situation
is assessed, and the appropriate response is
determined.
In the Event that User Falls
(Fall Detector - Optional)
The fall detector is activated once the unit is tilted by
more than 60 in any direction. The period of time until
the fall detection is reported and the number of times
that the local announcement is repeated can be
programmed according to user needs.
The AMBER SELECT / AMBER SELECT
X
will
announce "USER HAS FALLEN".
If, during this time, the user restores the fall detector to
its upright position, the unit will announce "USER IS
OK".
In the Event that No Activity
is detected (Motion Detector /
Transmitter - Optional)
The motion detector and door contact transmitter are
used to monitor the user's activity. If no activity is
detected by the enrolled transmitter(s) during a predefined time, the AMBER SELECT / AMBER SELECT
X
will report an inactivity condition to the Monitoring
Center, which will initiate a two-way voice
communication. Inactivity time periods are defined
remotely by the central station.
Non-Emergency Services
(CALL)
The Monitoring Center provides non-emergency
(concierge-type) services.
When you press the CALL button (
), the unit displays
(AMBER SELECT only) CALL WAS PRESSED. If NON EMERGENCY services are available to you, the AMBER
SELECT / AMBER SELECT
X
will contact the Monitoring
Center and open a two-way voice communication.
You can use the CALL button (
) to speak to a Monitoring
Center representative about your system. Because the call
is non-emergency call, there might be a delay before the
Monitoring Center representative responds.
As long as the display (AMBER SELECT only) shows
CALL WAS PRESSED, you do not need to press the
button again. A representative will begin speaking to
you shortly.
Remote two-way voice
communication access
You can access the AMBER SELECT / AMBER
SELECT
X
system from a remote telephone, for 2-way
voice communication, as follows:
1. Dial the AMBER SELECT / AMBER SELECT
X
tel. No.
2. Wait for 2-4 rings then hang up.
3. Wait 12-30 sec.
4. Redial AMBER SELECT / AMBER SELECT
X
tel. No.
"Please enter user code" is heard and "Remote
access" is displayed
5. Enter the user code. Entering of the user code must
be completed within 10 seconds.
If a valid user code was entered, the message, happy
tune will be heard and the message "REMOTE 2WAY"
"VOICE ACCESS" will be displayed.
Remote control by telephone
Both the central station and any person to whom the
AMBER SELECT / AMBER SELECT
X
unit is dialing can
perform a number of actions using the AMBER
SELECT / AMBER SELECT
X
unit, as follows:
Pressed
button
Performs
2 Acknowledge private report
9 99 sequence ends of voice session after
emergency report
1 Half duplex: speaker ON, microphone OFF
3 Half duplex: microphone ON, speaker OFF
6 Automatic full duplex
4 Increase speaker volume
7 Decrease speaker volume
5 Trouble announcement
8 Trouble stop
*, # **# sequence toggles USER TEST
MODE ON/OFF
0 Not in use
*1# AWAY ARMING
*3# HOME ARMING
Using the Amber select/
AMBER SELECT
X
Intrusion
Alarm System
(Optional)
You can perform the following functions in the AMBER
SELECT / AMBER SELECT
X
alarm system:
Arm the system in Away mode.
Disarm the system.
Disarm the system after alarm activation.
View the cause of the alarm activation.
You can arm / disarm the system using either the Amber
controller or a Power Code transmitter (MCT-201WP).
To arm the system by the AMBER SELECT / AMBER
SELECT
X
unit, press and hold the CHECK button for 3
seconds. The unit announces ARMING AWAY -
PLEASE EXIT NOW and displays (AMBER SELECT
only) EXIT on the screen. At the end of exit delay the unit
announces AWAY, REMINDERS OFF and displays
(AMBER SELECT only) AWAY on the screen, to inform
you that the system is in AWAY state.
When a delay zone is entered, the unit announces
PLEASE DISARM and displays (AMBER SELECT only)
ENTRY on the screen. To inform you that the system is
D-301438 AMBER SELECT / AMBER SELECTX USER’S GUIDE 9
in disarmed state (at the end of an entry delay or after
pressing the button on the MCT-201WP) the unit
announces HOME, REMINDERS ON and displays
(AMBER SELECT only) HOME on the screen.
If any Zone in your home is opened (except the Delay
Zone) during the system arming, a beep protest will
sound during Exit delay time out (if enabled by the
central station), and stopped if this Zone is closed.
If the Zone is still opened after the system is in Arm state,
this zone will be automatically bypassed (except in the
case of an EXIT/ENTRY zone) until system rearming.
Note: Reminders are active during Home mode and
are disabled during Away and Exit/Entry delay mode.
Entry/exit delay can be programmed by the HHCPC
software.
In the alarm state, the unit announces ALARM then the
Amber will start its communication sequence to either
private or central station telephone numbers according to
pre-defined parameters.
If the Zone is still opened after the system is in Arm
state, this zone is automatically bypassed until
disarming and rearming of the system.
The Amber, if programmed, emits internal siren
(Speaker) type sounds and announces that it is dialing
the Central Station or private phones.
Disarm can be performed in one of two ways, via the
remote transmitter (this can be performed outside the
protected area) or press and hold the CHECK button on
the unit for 3 seconds (if pre-defined when
programming the unit). Reminders will be active.
Care Home Mode
In Care Home Mode, emergency calls have two priority
levels: 1) Low Priority and 2) High Priority. When an
emergency event is initiated, the AMBER SELECT /
AMBER SELECTX dials the Low Priority phone
numbers (1st private telephone number and/or 2nd
private telephone number). A member of staff receives
the call and enters the room to verify the call by
pressing the Check button on the AMBER SELECT /
AMBER SELECTX unit. The unit now enters Staff
Mode.
Note: If the member of staff receiving the call answers
the call from their telephone handset and then hangs
up, the AMBER SELECT / AMBER SELECTX will dial
the same telephone number again after a pre-defined
period of time and will continue to do so until the call is
verified by the AMBER SELECT / AMBER SELECTX
unit from which the call was placed.
To assign a higher priority level to the emergency
event, the member of staff must initiate an Emergency
report during Staff Mode. The AMBER SELECT /
AMBER SELECTX dials the High Priority phone
numbers (3rd private telephone number and/or 4th
private telephone number, and then Central Station
Tel#1 and/or Central Station Tel#2) and a "Staff
escalation event" is recorded in the event log.
Warden Mode
Warden mode enables the HHCPC software program
to divide the reporting of events between the Central
Station and private telephones, in the following order:
1st and 2nd private telephone numbers – the first
private telephone number is dialed, then the second
private telephone number is dialed, and then the first
private telephone number is redialed. Each telephone
number is dialed a pre-defined number of times.
3rd and 4th private telephone numbers – the third
private telephone number is dialed, then the fourth
private telephone number is dialed, and then the third
telephone number is redialed. Each telephone number
is dialed a pre-defined number of times.
Central Station 1 and 2 - the first Central Station
telephone number is dialed, then the second Central
Station telephone number is dialed, and then the first
Central Station telephone number is redialed. Each
Central Station telephone number is dialed a predefined number of times.
During night-time hours, the first and second telephone
numbers are skipped, and events are reported to the
third and fourth telephone numbers, and then to the first
and second Central Station telephone numbers.
Note: If any telephone number field is empty, it is
skipped and the next telephone number is dialed.
Common Area Mode
"Common area" is an operation mode of the Amber unit
that enables PERS coverage in congregate living
facilities for residents that have another Amber unit in
their apartment/unit (single mode).
Note: Panel placed in "Common area" should always
be used in conjunction with an additional personal
Amber unit for every registered patient.
Common area mode makes it possible for an
AmberSelectX panel to work with up to 255 pendant
transmitters. A panel programmed for use in common
area mode is designed to be placed in "Common area"
such as dining halls, craft areas, recreation areas,
central hallways, etc. If someone needs to call for
assistance when out of range of their personal panel,
the common area panel(s) is intended to handle the
alarm signal. The personal console (in each
apartment/unit) is designed to handle not only alarm
signaling but also any trouble condition (for example,
pendant low battery).
Note: Panel placed in "Common area" will not issue
trouble alerts (for example, pendant low battery).
Important: Please keep this information in mind and of
course ensure that your customers perform a weekly
test of their pendants as required in the instruction
manual. When testing the system by activating the
pendant pushbutton, if the pendant’s red LED
illuminates steadily, the battery is O.K., but if the
pendant’s red LED blinks, this indicates low battery
which requires an immediate pendant replacement.
10 D-301438 AMBER SELECT / AMBER SELECTX USER’S GUIDE
TESTING PROCEDURES
The following are the necessary procedures for testing
relevant system devices.
User Test Mode
There are two ways to enter User Test mode:
During every 2-way voice communication with the
monitoring center or a private phone, the AMBER
SELECT / AMBER SELECT
X
automatically enters User
Test mode once the operator uses the telephone line.
During a telephone conversation, the party at the other
end of the telephone line must press **# in order to
enter user test mode. When the call ends, the
telephone line returns to normal mode.
In the USER TEST mode, the AMBER SELECT /
AMBER SELECT
X
announces a verbal message upon
reception of a transmission from an enrolled detector.
This verbal message consists of two parts: Detector
Name; and Signal Strength.
Detector Name – the AMBER SELECT / AMBER
SELECT
X
will announce the detector type, for example,
pendant, fall detector, smoke detector, and the
detector's zone number.
Signal Strength – 3 beeps indicate "strong" signal
strength; 2 beeps indicate "good" signal strength; 1
beep indicates "poor" signal strength; no beeps
indicate that the AMBER SELECT / AMBER SELECT
X
has failed to measure the signal strength for that
transmission.
Pendant transmitter Test
Regular manual testing of your pendant(s) is an
optional feature. If your installer has enabled pendant
tests, then at the scheduled time, the unit will announce
and display (AMBER SELECT only) "Please Test Your
Pendant". The panel will also display (AMBER SELECT
only) "Press Your Pendant" along with the pendants
name. You must then press the pendant transmitter,
whereby the unit will announce and display (AMBER
SELECT only) "Test Complete".
MAINTAINING YOUR SYSTEM
The transmitter may get dirty if touched with greasy
fingers. Clean it only with a soft cloth or sponge
moistened lightly with a mixture of water and mild
detergent, and wipe it dry immediately.
The use of abrasives of any kind is strictly
forbidden. Also never use solvents such as
kerosene, acetone or thinner.
When a Pendant's Battery is Low
When a pendant transmitter's battery is low, the
supervised MCT-212 flashes rapidly several times per
second and the red light on the AMBER SELECT /
AMBER SELECT
X
flashes continuously until the
pendant's battery is replaced. The display (AMBER
SELECT only) shows LOW BATTERY and the pendant
transmitter's name. Your system informs the Monitoring
Center. Please contact your seller for information on
battery replacement.
When a Smoke Detector's
Battery is Low
When a smoke detector's battery voltage is low, the
smoke detector beeps every 35 seconds to alert you
and will continue to beep until the detector's battery is
replaced. The unit's display (AMBER SELECT only)
shows LOW BATTERY and the smoke detector's
name. Your system informs the Monitoring Center.
The smoke detector's batteries should last at least one
year. To replace the batteries, refer to the instructions
provided with the smoke detector.
D-301438 AMBER SELECT / AMBER SELECTX USER’S GUIDE 11
TROUBLESHOOTING
The following table provides a list of problems that may arise with the system together with possible solutions.
PROBLEM
DEFINITION SOLUTION
The red light on the AMBER SELECT /
AMBER SELECT
X
is flashing and
beeps are heard.
The Base Unit informs your
Monitoring Center that there is a
problem.
Press the CHECK button (
) to
silence the trouble beeps. Respond
to the message on the unit's display
(AMBER SELECT only).
The display (AMBER SELECT only)
shows AC POWER FAILURE.
No electrical power is being supplied
to the AMBER SELECT / AMBER
SELECT
X
. The AMBER SELECT /
AMBER SELECT
X
is running on
backup battery power. The AMBER
SELECT / AMBER SELECT
X
informs your Monitoring Center (after
two min.).
Check to see if there is a power
failure.
If there has not been a power failure,
make sure the power cord is
connected securely to the AMBER
SELECT / AMBER SELECT
X
and the
electrical outlet.
The display (AMBER SELECT only)
shows TELEPHONE LINE TROUBLE.
The unit does not detect that a
working phone line is present.
Make sure the phone cord is
connected securely to the AMBER
SELECT / AMBER SELECT
X
and to
the phone jack on the wall. If the
problem persists, report the problem
to your Monitoring Center.
The AMBER SELECT / AMBER
SELECT
X
beeps continuously.
The AMBER SELECT / AMBER
SELECTX is malfunctioning.
Press the CHECK button (
) to
silence the trouble beeps. Contact
your Monitoring Center.
The display (AMBER SELECT only)
shows AMBER SELECT / AMBER
SELECT
X
LOW BATTERY.
The AMBER SELECT / AMBER
SELECT
X
's batteries are low. The
AMBER SELECT / AMBER
SELECT
X
informs your
Monitoring Center.
Batteries will be recharged when AC
power is restored. If after 48 hours
of charging the AMBER SELECT
still displays LOW BATTERY, the
batteries should be replaced.
The display (AMBER SELECT only)
shows the device name and LOW
BATTERY or BATTERY TROUBLE.
A pendant transmitter's or a
smoke detector's battery is low.
The AMBER SELECT / AMBER
SELECT
X
informs your
Monitoring Center.
Contact your Monitoring Center
representative.
You hear strange tones when using
the phone.
Your AMBER SELECT / AMBER
SELECT
X
is trying to call your
Monitoring Center.
Hang up so your system can report
a problem to the Monitoring Center.
When it finishes you can use the
phone.
You hear noise interference when
using your cordless phone.
The cordless phone might be
picking up noise interference
from the AMBER SELECT /
AMBER SELECT
X
.
If the cordless phone's base is
connected to the AMBER SELECT /
AMBER SELECT
X
, connect the phone
to a phone jack away from the AMBER
SELECT / AMBER SELECT
X
.
If the cordless phone's base is not
connected to the AMBER SELECT /
AMBER SELECT
X
, move the phone's
base farther away from the AMBER
SELECT / AMBER SELECT
X
.
The clock blinks continuously. The AMBER SELECT / AMBER
SELECT
X
has been reset.
Refer to the section "Clock
Adjustment" (page 8).
The display (AMBER SELECT only)
freezes or no response when pressing
buttons.
The AMBER SELECT / AMBER
SELECT
X
is jammed.
Refer to the section "System Reset"
(page 8).
12 D-301438 AMBER SELECT / AMBER SELECTX USER’S GUIDE
APPENDIX A: HOME FIRE ESCAPE PLANNING
The onset of a fire can often spread rapidly throughout your home, leaving you with little time to escape safely.
Getting out of the house depends, largely, on advance warning from smoke detectors together with an advance
planning strategy – namely, a home fire escape plan familiar to all members of your family and which has previously
been put into practice.
Perform the following steps:
Make preparations with members of your family to conduct an evacuation plan.
Draw a floor plan of your home, displaying two possible exit areas of each room, including windows. Don’t
forget to mark the location of every installed smoke detector.
Test all smoke detectors periodically (this must be performed in a qualified testing laboratory), to ensure
their serviceability. Replace batteries as required.
Make sure that everyone understands the escape plan and is able to recognize the sound emitted from the
smoke alarm. Verify that the escape routes are clear and that doors and windows can be opened easily.
If windows or doors in your home have security bars, make sure that the bars have quick-release
mechanisms on the inside, which, in the event of an emergency, can be opened immediately. Quick release
mechanisms do not compromise your security, but increase the likelihood of safely escaping a home fire.
Practice the escape plan at least twice a year. It is important that all members of the family participate,
especially children and grandparents. Allow children to master the fire escape planning procedure before
holding a fire drill at night while they are asleep. The objective here is to perform a fire drill, and not to frighten
the children, so informing the children of the fire drill before they go to bed can be as effective as a surprise
drill. If children or others do not awaken promptly to the sound of the smoke alarm, or if there are infants or
family members with mobility disabilities, make sure that someone is assigned to assist them in the fire drill and
in the event of a real-life emergency.
Agree on an outside meeting place where everyone can meet once safely out of the house premises.
Remember to get out of the house first, and then to call for help. Never go back inside the house until
authorized by the fire department.
Ensure that all members of the family memorize the emergency phone number of the fire department. This
will allow a member of the household to call for help from a cellular phone or from a neighbor’s home.
Be fully prepared for a real fire: when a smoke alarm sounds, get out of the house immediately and do not
return to the house until authorized to do so by the fire department!
If you live in an apartment building, make sure that you are familiar with the building evacuation plan. In the
event of a fire, use the stairs, never the elevator.
Inform guests or visitors to your home about your family’s fire escape plan. When visiting other homes, ask the
occupants about their escape plan, if they have one. If they do not, point out the importance of such a plan and offer
to help them prepare one. This is particularly important when children attend “sleepovers” at friends' homes.
Warning
Owners Instructions Notice: Smoke detectors shall not be removed by anyone except by occupants.
APPENDIX B: CONTACT ID EVENT CODES
Code Definition Code Definition
101 PERSONAL EMERGENCY 311 BATTERY DEAD
102 FAIL TO REPORT WAKEUP 350 COM TROUBLE
103 FAIL TO REPORT WELLNESS CHECK 351 TELCO FAULT
104 FAIL TO REPORT HEALTH TEST 380 SENSOR TRBL
105 FAIL TO REPORT MEDICATION 381 LOSS OF RF SUPERVISION
106 NON EMERGENCY 383 SENSOR TAMPER
110 FIRE ALARM 384 RF LOW BATTERY
122 SILENT ALARM 401 HOME AWAY
131 PERIMETER ALARM 412 SUCCESS DOWNLOAD
132 INTERIOR ALARM 456 FORCE ARM
134 ENTRY EXIT ALARM 602 PERIODIC TEST REPORT
151 GAS DETECTED 606 LISTEN IN TO FOLLOW
154 WATER FLOW ALARM 608 PERIODIC TEST SYS TBL PRESENT
301 AC LOSS 611 POINT TESTED OK
302 LOW SYSTEM BATTERY 612 POINT NOT TESTED
305 SYSTEM RESET 616 SENIOR WATCH TROUBLE
308 SYSTEM SHUTDOWN 626 SERVICE REQUEST
309 BATTERY TEST FAIL 641 TIME/DATE INACCURATE
D-301438 AMBER SELECT / AMBER SELECTX USER’S GUIDE 13
COMPLIANCE
§ 15.19(a)(3)
§ 15.21
Statement
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
5. For a Class B digital device the instructions furnished the user shall include the following or similar statement,
placed in a prominent location in the text of the user or instruction manual:
§ 15.105
Statement
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help.
Due to FCC requirements in the U.S.A. and IC in Canada, transmission power is limited. This limited power output
should provide a maximum operating range of 400 feet in "open space". This range may be reduced further when
operating within buildings, or around other obstructions to R.F. signals. Other operating frequencies as approved for
use in other parts of the world have a higher allowed transmission power which can result in greater range.
This equipment should be installed in accordance with Chapter 2 of the National Fire Alarm Code, ANSI/NFPA 72.
AMBER SELECT / AMBER SELECT
X
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received,
14 D-301438 AMBER SELECT / AMBER SELECTX USER’S GUIDE
CUSTOMER PREMISES EQUIPMENT AND WIRING
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a
telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of
RENs should not exceed five. To be certain of the number of devices that may be connected to a line, as determined by
the total RENs, contact the local telephone company. The REN of an alarm system is part of the product identifier that
has the format US:VSOAL00BAMBER SELECT / AMBER SELECT
X
.
RJ-31X
JACK
RJ-31X CORD
TO LINE JACK
12
3
4
5
6
7
8
TEL
LINES
For locations with
DSL service
DSL
FILTER
Note: For whole house line seizure
with DSL service present on the
phone line, you must install a filter. It is
suggested to use the DSL alarm filter
model Z-A431PJ31X manufactured
by Excelsus Technologies, or
equivalent. This filter simply plugs into
the RJ-31X jack and allows alarm
reporting without breaking the internet
connection.
Customer Information
The required customer information is provided in the User Guide (manual).
1. This equipment, wireless emergency response system, model “AMBER SELECT / AMBER SELECT
X
”,
complies with Part 68 of the FCC Rules and the requirements adopted by the ACTA. On the bottom panel of
this equipment is a label, that contains among other information, a product identifier in the format
US:VSOAL00BAMBERNA. If requested, this number must be provided to the telephone company.
2. This equipment is designed to be connected to the telephone network using RJ11 connector which complies
with Part 68 rules and requirements adopted by ACTA and properly installed RJ31X connector. See
Installation Instructions for details.
3. If the “AMBER SELECT / AMBER SELECT
X
” causes harm to the telephone network, the telephone company
will notify you in advance that temporary discontinuance of service may be required. If advance notice is not
practical, you will be notified as soon as possible. Also, you will be advised of your right to file a compliant with
the FCC if it is necessary.
4. The telephone company may make changes in its facilities, equipment, operations or procedures that could
affect the operation of the equipment. If this happens the telephone company will provide advance notice in
order for you to make necessary modifications to maintain uninterrupted service.
5. If the equipment is causing harm to the telephone network, the telephone company may request to disconnect
the equipment until the problem is resolved.
6. The “AMBER SELECT / AMBER SELECT
X
” installation is described in the User Guide. Connection to telephone
company provided coin service is prohibited. Connection to party lines service is subject to state tariffs.
7. Wireless emergency response system must be able to seize the telephone line and place a call in an
emergency situation. It must be able to do this even if other equipment (telephone, answering system,
computer modem, etc.) already has the telephone line in use. To do so, “AMBER SELECT / AMBER
SELECT
X
” must be connected to a properly installed RJ31X jack that is electrically in series with and ahead of
all other equipment attached to the same telephone line. Proper installation is depicted in the figure below. If
you have any questions concerning these instructions, you should consult your telephone company or a
qualified installer about installing the RJ31X jack and “AMBER SELECT / AMBER SELECT
X
” for you.
D-301438 AMBER SELECT / AMBER SELECTX USER’S GUIDE 15
Network
Service
Provider's
Facilities
Telephone
Line
Network
Demarcation
Point
Telephone
Answering
System
Telephone
Unused
RJ-11 Jack
Telephone
Computer
Unused
RJ-11 Jack
Alarm Dialing
Equipment
Customer Premises Equipment and Wirin
g
Fax Machine
RJ-31X
JACK
16 D-301438 AMBER SELECT / AMBER SELECTX USER’S GUIDE
WARRANTY
Visonic Limited (the “Manufacturer") warrants this product only (the "Product") to the original purchas er only (the
“Purchaser”) against defective workmanship and materials under normal use of the Product for a period of twelve
(12) months from the date of shipment by the Manufacturer.
This Warranty is absolutely conditional upon the Product having been properly installed, m aintained and operated
under conditions of normal use in accordance with the Manufacturers recommended installation and operation
instructions. Products which have become defective for any other reason, accor ding to the Manufacturers
discretion, such as improper installation, failure to follow recommended installation and oper ational instructions,
neglect, willful damage, misuse or vandalism, acc idental damage, alteration or tampering, or repair by anyone other
than the manufacturer, are not covered by this Warranty.
The Manufacturer does not represent that this Product may not be comprom ised and/or circumvented or that the
Product will prevent any death and/or personal injury and/or damage to property resulting from burglary, robbery,
fire or otherwise, or that the Product will in all cases provide adequate warning or protection. The Product,
properly installed and maintained, only reduces the risk of such events without warning and it is not a guarantee or
insurance that such events will not occur.
THIS WARRANTY IS EXCLUSIVE AND EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, OBLIGATIONS
OR LIABILITIES, WHETHER WRITTEN, ORAL, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN NO CASE SHALL
THE MANUFACTURER BE LIABLE TO ANYONE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES
FOR BREACH OF THIS WARRANTY OR ANY OTHER WARRANTIES WHATSOEVER, AS AFORESAID.
THE MANUFACTURER SHALL IN NO EVENT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES OR FOR LOSS, DAMAGE, OR EXPENSE, INCLUDING LOSS OF
USE, PROFITS, REVENUE, OR GOODWILL, DIRECTLY OR INDIRECTLY ARISING FROM PURCHASER’S
USE OR INABILITY TO USE THE PRODUCT, OR FOR LOSS OR DESTRUCTION OF OTHER PROPERTY OR
FROM ANY OTHER CAUSE, EVEN IF MANUFACTURER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE.
THE MANUFACTURER SHALL HAVE NO LIABILITY FOR ANY DEATH, PERSONAL AND/OR BODILY
INJURY AND/OR DAMAGE TO PROPERTY OR OTHER LOSS WHETHER DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL OR OTHERWISE, BASED ON A CLAIM THAT THE PRODUCT FAILED TO FUNCTION.
However, if the Manufacturer is held liable, whether directly or indirectly, for any loss or damage arising under this
limited warranty, THE MANUFACTURER'S MAXIMUM LIABILITY (IF ANY) SHALL NOT IN ANY CASE EXCEED
THE PURCHASE PRICE OF THE PRODUCT, which shall be fixed as liquidated damages and not as a penalty,
and shall be the complete and exclusive remedy against the Manufacturer.
When accepting the delivery of the Product, the Purchaser agrees to the said c onditions of sale and warranty and
he recognizes having been informed of.
Some jurisdictions do not allow the exclusion or limitation of incidental or c onsequential damages, so these
limitations may not apply under certain circumstances.
The Manufacturer shall be under no liability whatsoever arising out of the corruption and/or malfunc tioning of any
telecommunication or electronic equipment or any program s.
The Manufacturers obligations under this W arranty are limited solely to repair and/or replace at the Manufacturer’s
discretion any Product or part thereof that may prove defective. Any repair and/or replacement shall not extend the
original Warranty period. The Manufac turer shall not be responsible for dismantling and/or reinstallation cos ts. To
exercise this Warranty the Product must be r eturned to the Manufacturer freight pre-paid and insured. All freight
and insurance costs are the responsibility of the Purchaser and are not included in this W arranty.
This warranty shall not be modified, varied or extended, and the Manufactur er does not authorize any person to act
on its behalf in the modification, variation or extension of this warranty. This warranty shall apply to the Product
only. All products, accessories or attachm ents of others used in conjunction with the Product, including batteries,
shall be covered solely by their own warranty, if any. The Manufacturer shall not be liable f or any damage or loss
whatsoever, whether directly, indirectly, incidentally, consequentially or otherwise, caused by the malfunction of the
Product due to products, accessories, or attachments of others, including batteries, used in conj unction with the
Products. This Warranty is exclusive to the original Pur chaser and is not assignable.
This Warranty is in addition to and does not affect your legal rights. Any provision in this warranty which is contrary
to the Law in the state or country were the Product is supplied shall not apply.
Warning: The user must follow the Manufacturer’s installation and operational instructions including testing the
Product and its whole system at least once a week and to take all necessary precautions for his/her s afety and the
protection of his/her property.
1/08
W.E.E.E. Product Recycling Declaration
For information regarding the recycling of this product you must contact the company from which you orignially purchased it. If you are discarding this
product and not returning it for repair then you must ensure that it is returned as identified by your supplier. This product is not to be thrown away with
everyday waste.
Directive 2002/96/EC Waste Electrical and Electronic Equipment.
EMAIL: info@visonic.com
INTERNET: www.visonic.com
VISONIC LTD. 2013 AMBER SELECT / AMBER SELECT
X
USER GUIDE D-301438 Rev 5 (07/13)
Loading...