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AV-1800_manual_en.doc
LIFETIME RETURN-TO-BASE WARRANTY
This product comes with a lifetime return to base warranty. If you have a problem you are
required to provide a DETAILED DESCRIPTION of the fault.
Some Vision products are very technical and require troubleshooting all elements of the
installation a s it m a y no t b e the Vi s io n pro d uct at f a ult. Beca us e o f this the m a nuf acturer may
refuse to replace the item if an adequate description is not provided.
• This warranty applies only to the original purchaser and is not transferable.
• This warranty protects you against the following:
o Failure of any components, including the power supply.
o Damage when the product is first removed from its packaging if reported within
24 hours of purchase.
• If the product is DOA (dead on arrival), you have 21 days from purchase date to notify the
national distributor via your AV reseller.
• The original purchaser is responsible for shipment of the product to the Vision’s appointed
service centre.
• The liability of Vision is limited to the cost of replacement of the faulty unit under warranty
except for de ath o r inj ury (EU85/374 /EEC).
• If the product is e nd o f li ne (EOL ) the Vision will provide a credit instead of replacement.
• This warranty d o es not protect this product against faults caused by abuse, m is use,
incorrect installation, unstable or faulty powe r input, or modification.
Vision aims to send a replacement item within 5 working days however this may not always be
possible, in which case it will be sent as soon as practicably possible. UK End users and resellers
can request supp o rt at http://www.visionaudiovisual.com/support
2-YEAR ONSITE WARRANTY (UK ONLY)
The manufactu re r pro v ide s an onsite warra nty f o r the f irst two y e ars ta k en from date of sa le .
This service can be requested at the url above and is provided at the manufacturer’s discretion.
• This service is only provided for products which are difficult for an end user to get at
and replace.
• The manufacturer will not provide the onsite service if
o The reseller or end user has been abusive
o The user has is tak i ng unf a ir ad va nta ge o f this s erv ice
• The manufacturer will pre-qualify the visit to ensure the fault relates to the Vision
product.
The engineer visits are timed to ensure you are onsite and the room is accessible. A revisit
WILL NOT be provided if access to the room is not provided at the arranged time. Engineers will
wait 15 minutes o nly .