Visco VIS304, VIS308D, VIS308, VIS316D VIS324D, VIS316 User Manual

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English User Manual

Viscoo Enterprises Ltd.

October 2011

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Preface

Thank you for selecting our products. We will try our best to offer the best service for you. This manual applies to the VIS-XXXX Series, and we take the VIS316D as a sample in this manual. This manual applies to DVR7000series, and we take 16 channel DVR (DVR7016LH) as a sample. In this series, different product models configuration will have a little difference, and their might be differences between product functionality and operation.

This manual can only be used for reference. We will not provide any new information separately for later firmware updates. The updating files will be added into the new edition of the user manual and it will also be posted our website in the download section. This user manual might contain some misprint or inaccuracy. We sincerely hope for feedback and comments to let us correct and improve this booklet in a subsequent edition.

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List of content

Preface ..................................................................................................................................................... 2

1. Introduction ........................................................................................................................................ 5

1.1 Summary........................................................................................................................................ 5

1.2 Product introduction ..................................................................................................................... 5

2. Installation ........................................................................................................................................... 7

2.1 Installation surroundings ............................................................................................................... 7

2.1.1 Details of installing the HDD ................................................................................................... 7

2.2. Packet controle ............................................................................................................................. 7

3. Panels .................................................................................................................................................. 7

3.1 The backpanel................................................................................................................................ 7

3.2 USB Backup interface .................................................................................................................... 8

3.3 Network Interface ......................................................................................................................... 8

3.4 Alarm Input/Output connection .................................................................................................... 8

3.5 The frontpanel ............................................................................................................................... 9

3.6 Mouse controle ........................................................................................................................... 10

3.7 IR remote controle ...................................................................................................................... 10

3.8 Menu description ........................................................................................................................ 11

4. Operation of the unit ........................................................................................................................ 13

4.1 Power on / in and out logging / outlogging ................................................................................. 13

4.1.1 Keystroke in- / outlogging .................................................................................................... 13

4.1.2 Log into the system .............................................................................................................. 14

4.1.3 Log out of the system ........................................................................................................... 14

4.1.4 Mainmenu ............................................................................................................................ 14

4.2 General settings of the recorder ................................................................................................. 14

4.2.1 General settings .................................................................................................................... 14

4.2.2 Time setup ............................................................................................................................ 15

4.3 Recording setup ........................................................................................................................... 15

4.3.1 Recording parameters .......................................................................................................... 15

4.3.2 Manual recording ................................................................................................................. 16

4.3.3 Timetable recording ............................................................................................................. 16

4.4 Output settings ............................................................................................................................ 17

4.4.1 Screen settings ..................................................................................................................... 17

4.4.2 Preview of the digital zoom .................................................................................................. 18

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4.4.3 Sequence Cruise ................................................................................................................... 18

4.5 Alarm settings .............................................................................................................................. 18

4.5.1 Motion detection .................................................................................................................. 18

4.5.2 Alarm Sensor setup .............................................................................................................. 19

4.5.3 Alarm Output ........................................................................................................................ 20

4.5.4 Email Setup ........................................................................................................................... 20

4.6 COM Setup................................................................................................................................... 21

4.6.1 COM ...................................................................................................................................... 21

4.6.2 PTZ ........................................................................................................................................ 21

4.7 Network settings ......................................................................................................................... 22

4.7.1 IP Setup ................................................................................................................................. 22

4.7.2 DDNS ..................................................................................................................................... 22

4.7.3 PPPOE ................................................................................................................................... 23

4.8 Playback ....................................................................................................................................... 23

4.9 System Management ................................................................................................................... 24

4.9.1 User Management ................................................................................................................ 24

4.9.2 Backup control ...................................................................................................................... 25

4.9.3 Hard disk Management ....................................................................................................... 25

4.9.4 Back to default settings ........................................................................................................ 26

4.10 System Informatie ..................................................................................................................... 26

4.10.1 System Informatie .............................................................................................................. 26

4.10.2 Recording status ................................................................................................................. 26

4.10.3 Alarm Status ....................................................................................................................... 26

4.10.4 Online Status ...................................................................................................................... 27

4.10.5 Log Information .................................................................................................................. 27

4.11 Software Upgrade ..................................................................................................................... 27

4.11.1 Client Software Upgrade .................................................................................................... 27

4.11.2 USB Upgrade ....................................................................................................................... 28

4.12 Restoration after power outage ................................................................................................ 28

Appendix 1: Internet Explorer operation instructions ..................... Fout! Bladwijzer niet gedefinieerd.

1. LAN Configuration for IE Browse ................................................................................................... 28

2. WAN operation instructions .......................................................................................................... 29

Appendix 2: Net DVR – Questions and Answers .............................. Fout! Bladwijzer niet gedefinieerd.

Issues related to starting, self-testing and downtime ....................................................................... 29

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Issues related to screen image .......................................................................................................... 30

Issues related to client en remote functions ..................................................................................... 30

Issues related to recording, video data and backup ......................................................................... 31

Issues related to alarm PTZ control ................................................................................................... 32

1. Introduction

1.1 Summary

These recorders are designed to record audio and video data. The DVR’s have an embedded H.264 compression format. The embedded RTOS and processor to realize all functions like video and audio acquisition and compression, storing, remote control, Multi-PTZ control and alarm in a single board.

This series DVR achieve an integrated host to a single plate structure, which ensure that the DVR can be easily integrated and performs reliable. The DVR adopts the latest file system, which named MFS, it’s the latest file system which is based on the Microsoft FAT32 system format. It is an innovative

and dedicated DVR file system. It won’ t create the disk defragment in a long run; Logical stream

media operation, fast response; Add the key information verify protection, avoid the key area of the HDD damage. This DVR system supports USB2.0 high-speed backup, mouse ,keyboard operation ,etc.

1.2 Product introduction

Model

VIS304

VIS308

VIS316

Housing

1 U

Operation

System

Linux

Video Format

1 D1 + 3 CIF

1 Channel CIF/D1 adjustable, other channels are CIF

CIF

Video Output

1 BNC Video Output

1 VGA Video Output

Audio Input

2 audio Input

Audio Output

1 BNC audio Output

Microphone

3.5mm MIC Interface

Total Frames

PAL : 100 fps / NTSC :

120 fps

PAL : 200 fps / NTSC :

240 fps

PAL : 400 fps / NTSC :

480 fps

Compression

Video: H.264 / Audio: G.711A

Record

Resolution

CIF: 352 x 288 (PAL) 25fps / 352 x 240 (NTSC) 30fps

D1: 704 x 576 (PAL) 25fps / 704 x 480 (NTSC) 30fps

Live Resolution

BNC: D1, 704 x 576 (PAL) / 704 x 480 (NTSC)

VGA: 1024*768

Playback

4D1 (6fps per channel) or 1CH D1 + 3CH CIF Playback simultanously

1D1 Real-time + 7 Channels CIF Playback simultanously

16 CIF real-time Playback simultanously

Image Quality

6 Niveau's Optionally

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E-Mail Alarm

Support

Mobile phone

Support (Windows Mobile, Symbian, iPhone, BlackBerry, Android)

Dual Stream

Support

HDD

1 SATA Interface (Support Max. 2TB)

Backup

USB 2.0 / Remote Backup

Network

RJ45 10M/100M Ethernet Interface

I/O Interface

USB for mouse

Other Functions

PPPoE / DHCP / DDNS / Network Time Protocol / BNC Sequence

Power Supply

220±30% V, 50±3% Hz / 110±20% V, 60±3% Hz

Power

Consumption

6.5W (Without HDD)

7W (Without HDD)

10W (Without HDD)

Work

Temperature

-10℃ ～ +55℃

Humidity

10% ～ 90%

Dimensions

325mm*200mm*55mm

Weight

4KG (Without HDD)

Model

VIS308(D)

VIS316(D)

VIS324(D)

Casing

1.3 U

Operation - system

Linux

Video Format

CIF / D1 Instelbaar

CIF

Video Input

8 ch video input

16 ch video input

24 ch video input

Video Output

1 BNC Video Output

1 VGA Video Output

Audio Input

8 ch audio ingang

16 ch audio ingang

8 ch audio ingang

Audio Output

1 BNC audio Output

Microphone

3.5mm MIC Interface

Total Frames

PAL : 200 fps / NTSC : 240 fps

PAL : 400 fps / NTSC : 480 fps

PAL : 600 fps / NTSC : 720

fps

Compression

Video: H.264 / Audio: G.711A

Recording

Resolution

CIF: 352 X 288（PAL）25fps / 352 X 240（NTSC）30fps

D1: 704 X 576（PAL）6fps / 704 X 480（NTSC）7fps

Live Resolution

BNC: D1, 704 X 576（PAL） / 704 X 480（NTSC）

VGA: 1024*768 / 1280*1024 / 1440*900

Playback

All channel playback and seperate playback (CIF/ D1)

16ch playback CIF

Image quality

6 Niveau's Optionel

E-Mail function

Supported

Mobile telephone

Is supported (Windows Mobile, Symbian, iPhone, BlackBerry, Android)

Dual Stream

Wordt ondersteund

HDD

2 SATA Interfaces

(Max 2TB per connection)

2 SATA Interfaces

(Max 2TB per connection)

2 SATA Interfaces

(Max 2TB per connection)

Alarm Input

8 Alarm Input

16 Alarm Input

24 Alarm Input

Alarm Output

2 Alarm Output

Backup

USB 2.0 / Remote Backup

USB 2.0 / Remote Backup / USB DVD Backup

Network

RJ45 10M/100M Ethernet Interface

I/O Interface

RS485

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USB

Other functions

Watchdog / PPPoE / DHCP / DDNS / Netwerk Time Protocol / BNC Sequence

Power

220±30% V, 50±3% Hz / 110±20% V, 60±3% Hz

Power useage

8W (Without HDD)

10W (Without HDD)

Operating Temp.

-10℃ ~ +55℃

Humidity

10% ～ 90%

Size

405mm*310mm*55mm

Weight

5.5KG (Without HDD)

2. Installation

2.1 Installation environment

 Operating temperature is -10℃ ~ +55℃  The unit must be placed horizontal during installation and use.  It is recommended that the unit is placed in a well ventilated area for use.  The unit should be at least 6 cm removed from the wall for an adequate cooling of the unit.  If the unit is moved to a much hotter area it will shorten the life of the unit.  Do not touch the powerswitch with wet hands.  Make sure the device is connected to Ground in order of minimal shock risk.  Make sure the power adapter is stable, prevents an abnormale voltage drop.  Make sure no pieces of metal or liquids fall into the unit, this can cause a short circuit.  The unit will not record when no hard disk is present in the device.  Make sure you also keep the machine clean inside, this will expend the lifetime.  Don’t connect or disconnect devices with the unit on, this prevents damage to the unit.  If you turm of the unit use the switch on the frontpanel of the unit.  When you finished installing the device, you will see that he recognizes the HDD. You must

format the HDD otherwise the unit will keep beeping. If you use a HDD from a PC then it should already be formatted to FAT32 before placing it in the unit.

2.1.1 Details of installing the HDD

1. Recommended speed is 7200rpm.

2. The capacity should be at least 32GB or up to 2Tb.

3. The cables should be properly connected.

2.2. Check package

When you open the package make sure it is not damaged. If it is damaged, please contact your dealer. If the device makes a damaged impression you should also contact your dealer.

3. Panels

3.1 The backpanel

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Video in: connect your camera’s here. Video out: connect your outgoing cables here for monitor or other connections. Audio in: connect your audio cable here if you use audio. Audio uit: connect your outgoing audio here for recording or other use. VGA: connect your VGA monitor here. MIC: connect your microphone here. USB: this is the USB port for connecting a pc-mouse or a USB backup disk. Ethernet: RJ45 internet connection. Alarm: on this RS-485 connector you can connect the ptz RS-485 wires and alarm in/output wired. 12V DC voeding: 12 Volt power input. On/Off: the switch for turning on/off the unit.

3.2 USB Backup interface

You can make a backup on your USB stick or USB backup HDD. You will need a USB device larger then 512Mb and FAT32 formatted.

3.3 Netwerk Interface

There is an RJ45 10M/100M adaptive ethernet interface available that allows the DVR to connect to your PC or network. The ACT and LINK led’s indicate the status by the following: Link (network speed indicator) from --- to --- 100M/10M ACT (sending and receiving indicator) flasking means it will receive and send data.

If the you connect the DVR directly to the PC you need to use a cross-cable, when you connect the DVR to your router you can use a parallel cable.

3.4 Alarm Input/Output connection

Alarm input: the input resistance is 22KOhm, the voltage for no 3.0-4.18Volt. If the voltage becomes more then there is an alarm going on.

Alarm Output: Relay (240VAC/7A, 125VAC/10A, 28VAC/10A) normaly the relay is opened when an alarm follows the relay will close. The DVR has a 12Volt output for a sensor.

If the sensor is too far away, you will need to suply it with a power suply on it´s own. The DVR cannot suply a sensor over a long length of cable.

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3.5 Het voorpaneel

S.N.

Name

Function

Power

Turn device on-off

2 Function buttons.

Main menu recorder setup

Playback(PTZ)

1. Press to gain access of the recording list, press

again to cancel.

2. If you press long you will ge tinto the PTZ mode.

Lock (auto)

1. Allows you to enter your login and lock the

system up.

2. When in PTZ mode this means `auto`.

Video Shift (Zoom+)

1. Allows you to move the image in real/time

playback.

2. When in PTZ mode this mean`zoom in`.

Video Format (Zoom-)

1. Switching between different video formats.

2. When in PTZ mode this means `zoom out`.

Image (Iris+)

1. Change setting according to each channel.

2. When in PTZ mode this means “iris +” .

Clear (Iris -)

1. Add and remove.

2. Alarm reset.

3. When in PTZ mode this means “iris –“

Up (Focus +)

Menu up. When in PTZ mode this means “focus +”.

Down (Focus -)

Menu down. When in PTZ mode this means “focus –“.

Return (Wiper)

Back to menu before. When in PTZ mode this means “wiper use”.

3 Indication lights

Power

If this light is green it means that the device is in operation mode, the light turns amber it is in standby mode. Light off, the unit is off.

HDD

When light is flashing the HDD is in operation mode.

When this light turns on, you are using the remote controle unit.

ALARM

Light on, then there is an alarm going on.

REC

Light on, the unit is recording.

NET

Light on, someone is logged in through the internet.

4 Arrow buttons

Slow playback

1. Moving the cursor.

2. Slowmotion play.

3. When in PTZ mode this means “up”.

Frame on

1. Moving the cursor.

2. Frame on.

3. When in PTZ mode this means “down”.

Rewind

1. Moving the cursor.

2. Rewind.

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3. When in PTZ mode it means “left”.

Fast forward

1. Moving the cursor.

2. Fast forward.

3. When in PTZ mode it means `right`.

Ok/Play/Pauze

1. Select.

2. Play and pause.

3.6 Mouse control

You can also use the Mouse to control the device. This has many advantages and operating is a lot faster and easier.

Action:

Result:

Right Mouse click

If you are already logged in, the result is a shortend menu that will be displayed.

If you are not logged in, the password screen will appear here, please enter 888888. This is the deafault password. The deafault username is `admin`.

If you are in a menu and you press the right Mouse button you will return to the menu before.

When you enter the date you get a software keyboard, then press the right Mouse button it will disapear.

Left Mouse click

When pushing the left button a menu will apear.

When pushing the icons in the menu you will go to that menu item.

Controle and adapt the motion detection area.

An easy control for numbers and letters.

3.7 IR Remote control

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Betekenis toetsen:

1.Power

14.9/WXYZ

27. Menu

2.Sound off

15. Call

28. VGA/TV

3.+, focus +

16. Log in/Log Off

29. F1

4. -, Focus -

17. Information

30. PTZ

5. rewind

18. Backup

31. Server Index

6. forward

19. Image / iris +

32. 2/ABC

7. Ok, play and pause

20. Shift / Zoom+

33. 1

8. back

21. Clear / iris -

34. 5/JKL

9. F2

22. Format / zoom -

35. 4/GHI

10. Auto

23. Record

36. 8/TUV

11. Wiper

24. up , Slow Motion

37. 7/PQRS

12. 3/DEF

25. left en backwards.

38. 0

13. 6/MNO

26. go down and frame forwards.

39. * , Preset

3.8 Menu description

Instruction:

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General settings

1. Dispay contrast settings.

2. Video format ( PAL, NTSC).

3. Recording overwrite.

4. Automatic close.

5. Resolution.

6. Language selection.

Time settings

Time and date settings.

Recording settings

Schema opname

Settings for time tables of recordings.

Recording parameters

1. Recording type: manual, table,

motion and alarm.

2. Define: CIF

3. Bitrate type: CBR, VBR

4. Bitrate grote: 100K,

128K,256K,512K, 1M

5. Picture quality.

6. Video Frame

7. Audio

8. Network, bitrate, quality, audio

Output settings

Display settings

1. Channel name settings.

2. Video marking.

3. Channel doubling.

4. Date setup.

5. Different OSD setup.

6. Video parameters.

7. Video input adjustment.

Sequence settings

Several sequence settings for live display

Video Matrix

Matrix settings

Alarm Setup

Motion detection

1. Alarm schedule.

2. Sensitivity levels (1 tot 5, 5 is the

highest).

3. Detection area settings.

4. Video loss alarm.

5. Channel doubling.

Sensor detection

1. Sensor ID.

2. Alarm schedule.

3. Attach to recording channel.

4. Call for PTZ position.

5. Channel doubling.

Alarm Output

1. Entire screen.

2. Buzzer output.

3. Alarm time.

4. Alarm type.

5. Recording time.

6. Alarm output doubling.

Email settings

Possible events input.

Network settings

IP settings

Server name settings, DNS Server, IP adress and network ports.

PPPOE

Dial up settings and password settings.

DDNS

choose DDNS server.

COM setting

COM settings

Keyboard adress, type series, COM, device,

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baudrate, date bit, stop bit and parity bit

PTZ Setup

PTZ Protocol, speed en adress code

System management

Users management

1. Adding and removing of users.

2. Changing the different settings for

the users.

Back up settings

Supported backup

HDD Management

Shows state of all HDD in device.

Factory defaults

Reset device to all factory defaults.

Systeem informatie

System information

Shows all Information about the system.

recording Status

Shows recorded Information from each channel.

Alarm status

Shows all Information from each alarm from each channel.

Log information

Shows log Information.

Menu of the right Mouse button

Mainmenu

To mainmenu.

Changes from channel

Video zoom

Directly to live zoom in

PTZ

To PTZ menu

Alarm reset

Resseting the alarm

Video parameter

Video parameters settings

Log off

Shutdown

Shutdown device

Sound mute

Turn of sound

Restart

Restart the DVR

USB Update

Update theDVR

4. Device control

4.1 Power on / log in & out / log off

Power on: when you have connected the power cable, the light indicator will turn on to its standby status. After pushing the power button on the remote controler for 3 seconds the DVR will turn on.

Power down: when the system is running, press the power button on the remote controler. Confirm that you want to shut down the system, not long after that the systen will return to standby mode.

Login / logout:to prevent unauthorized users to operate the device and make unwanted changes to the system settings a login and auto logout system is build in the unit.

4.1.1 Keystroke login / logoff

When multiple DVR’s simultaneously at one point are being used other machines besides the one you use could be effected by the remote controler, therefore each DSVR has its own personal remote code. Under the button system managment from the local menu you kan fill in the serial number corresponding to each remote and DVR.

Note: if the remote did not respond, one must check whether the feature and options are set correctly.

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4.1.2 login in to the system

When the system is logged off “ ”, push the login/lock button on the remote control orthe right Mouse click. Then the next screen will come up asking for a user and a password to contineu:

Enter uour username and password. The user with the highest rauthorities is on top. Once the

correct Information is entered you press enter. Nect the incon “ ” will be adjusted bij “ ” and the logged in user will be showed. Then one can contineu with the operations one wants to at the level of the users authorisation.

1. The default username is admin and the password is “888888”.

2. When a three times incorrect password has been given, the device will Block futher input.

Push the “clear” button on the remote control to try the password again.

3. To use the username and password you can push the left button and a software keyboard

will apear. Here you can choose the right username and password.

Note: for safety, we recommend you to immidiatly change the default password to a personal code.

4.1.3 log out of the system and autolock

When logged into the system and the automatic logoff time is exeeced, the system will automaticly

log off. The settings for the auto logoff time can be configured in the “general settings” tab of the

recorder. One can also use the login / lock button on the remote control or by right clicking on the Mouse.

4.1.4 Main menu

When the user succesfully loggede in, you can press the menu button on the remote. The main menu is displayed on the screen.

4.2 Generals settings of the recorder

4.2.1 General settings

 Overwrite :

We encourage you to use the overwrite mode of the DVR. If and when the harddrive is full of data, the DVR will automaticly overwrite the oldest (by date and time) images. When this is not set, the DVR will give a alarm sound and the DVR will stop recording all images because the harddrive is full.

 Auto locking :

When the auto locking is turned on the device will lock after the set period ( 1-10 min.) For instance, when a lock time of 3 minutes is instituted and nothing will happen with the DVR (movement of Mouse or other input) the DVR will lock itself and can be unlocked by using your password again.

 Video format

The user can choose between PAL or NTSC. For Europe one uses the PAL system input..

 Resolution

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Supports VGA output resolution: 800*600, 1024*768, 1280*1024, 1440*900 these are adjustable.

 Display contrast

This option provides you to set the transparency of the menu. Number 5 gives you a non transparent menu, number 1 gives you the most transparent menu.

4.2.2 Time setup

 Time setup

After logging in, user scan use the “general setup” to navigate to “setup time”. This feature is for the current system time adjustment. The date is based on the calender, the dy will change when the date is changed.(Note: check time before using the system, all recording use a time and date stamp if not set propperly one has difficulty to find the right recorded images).

 Netweork time control

NTP: NTP(Network Time Protocol) means that time is beeing altered by the remote time server.. The standard server is hk.pool.ntp.org, port: 123,tijd zone is GMT+08:00.

U have to sellect “NTP” before you can use this feature

1. The system support 26 timezones to be set according to the timezone that applies to the location of the recorder.

2. Its is not recommend to change the default server adress.

3. Ports and timezones are optional.

4.The system is automaticly set to the time interval that the user has selected.

5. The DVR needs access to the internet to activate the NTP..

4.3 Recording settings

4.3.1 Recording parameters

Before the recording funtion is enabled, it is importained that you First set up the recording parameters. These settings are related to the video playback functions, backups etc. after logging in you select “recording setup” and then “record parameter”, use this interface as follows:

 Channel nr: the customer can choose the

channel by pressing “+”,”-“ on the remote control or with Mouse button.

 Recording mode: the recording parameters

will be active in the selected recording modes..

 Difine: CIF / D1 is adjustable.  Code stream type: one can choose VBR or

CBR. VBR: When the video is compressed, the system can dynamically adjust the compression bit according to the measured light change. This saves disk space and data will be transfered faster over the internet.

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CBR: The compression bit rate remains constant even when the amount of light changes. The characteristics of CBR is that you always have good compressed images and that you can estimate better use of the disk space and network bandwith.

 Code stream: set the compression pressure for vast changing images. One can choose

between: 100K, 128K, 256K, 512K, 1M (at CIF is the maximum 1M, Note: the higher the change, the hogher the bit rate should be set).

 Video quality: there are 6 levels to determine the video quality (highest, higher, high,

medium, low, lowest).

 Audio: on /off audio switch to activae or deactivate the audio.  Dual Streams

1. The settings for the local stream are applicable to the main stream. These settings affect

the absorption of the main stream and the network stream.

2. The settings for the network stream to the network sub stream. These settings affect the

functionality of the network stream.

 Pre-record time: the 4 recording modes support the pre-recording features, the standard

pre-recording time is 10 seconds. The adjustable range is from 0 to 30 seconds. Partly because of the VBR (variable bit rate), the final pre-recording time differs from the one set.

 Delayed recording time: the recording time after a sensor or other alarm is triggered, default

duration is 30 seconds. The range is from 0 to 180 seconds.

4.3.2 Manual recording

After logging in, click on the menu in the left corner or press the record button on the remote control. The screen will look like this:

When the channel number is yellow/orange the manual recording has started, otherwise the number will be a gray color. When a channel is manually activated it will contineu recording until you deactive it manually again. When the power to the system has been cut of the system will start recording again once the power comes back with the same settings.

4.3.3 Schedule recordings

in order to set recording schedule, follow the instructions below:

1. Select corresponding channel number.

2. Select the recording day, and set the recording

times in the bar by dragging the Mouse. A double click on the left Mouse button will cancel the selection.

3. Choose save to save the settings, the top one

can duplicate the settings to the other channels.

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4.4 Output settings

4.4.1 Screen settings

After logging in one chooses “main menu” and then”output setup” -> “display setup”, use the screen as follows:

These settings are used to channel parameters such as name, mask video, video settings, v=channel name, position and OSD settings.

1. Channel name:

 The channel name can be up to 16

chinese characters and up to 32 english characters and numbers.

 Customize the Mouse: double-click to

open the keyboard. Click on AND to show the english entry.

 Change the remote control: press # to change the input method.  Channel name is fixed to the upper left side of the channel, the channel name position

can be changed by dragging it to the position that is prefered.

 When the channel settings are beeing copied the channel name will be left out.

Mask area settings:

In some cases of recordings, user sensitive or private areas of the camera screen can be masked, for example the position of the pincode input on a ATM.

Each channel support up to 4 masked areas.

 Turn on the video mask setting to use this feature. Click on the video area to highlight mask

settings and adjust.

 Click the left button to the left corner and then to the right corner.  Set with remote controler; press the direction key to move the cursor, press “ok” to give in

the start position. Then move the cursor to the end position and press”ok”again. Press “clear” to remove the selected area.

 Back to the interface channel settings and press save to store

changed data.

 The selected area is active in the live and manual recording modes.

2. Video settings

After logging in one chooses “display setup” and then ‘video para”or use right click Mouse and then click on “image”.

 Standard video parameters: brightness(128), contrast(128),

saturation(128) and hue(128).

 Channel nr: used to switch channels, all channel scan be usede

directly.

Adjustment method:

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(1) Select the parameters you want to change, then press the “+”,”- “ button on the remote. (2) Left Mouse click “+”,”-“ to change the settings, the “+”,”-“ on the interface, increase or decrease

the value.

(3) Video input changes

Video input changes: change the black edges of each channel. The video input is normally with black edges. The recorder may reduce the black corners by moving the image on the screen in order to display Information more effectively.

Horizontal line: set the positive. Vertical line: set.

4.4.2 Preview of digital zoom

Setup method: After logging in, right click the screen to enlarge. Then click the wheel of the mouse, left click the start point and then you go to the end and click again. Double click the left mouse button to cancel the area. You press the right mouse to the digital zoom mode.

4.4.3 Cruise sequence

This function is used to generate a tour among the different channels. Users can use the channel numbers, sequencing and sequence interval division Speedy choose. The interface looks like this:

 Sequence format: 1ch, 4ch, 9ch screen.  Sequence Channel Number: The user can set channel number sequence, the sequence

channel number must be greater than the selected division.

 Sequence interval time: range is 3 to 60 seconden.

Note: The sequence function is only active when the system is in "lock" status.

4.5 Alarm settings

4.5.1 Motiondetection

1. After logging in, clicking on the "main menu" and then "Alarm setup", the interface looks like this:

When analyzing the real-time video, the system can determine whether something has changed on the screen or not. If one likes to have a change that a recording is started, one can set motion detection.

The user can adjust the settings for motion detection time pattern, the schedule setting, the detective area, the alarm output and whether an audio alarm will activate when it detects movement. The specific setting

for motion detection is done as follows:

(1) After logging in, one goes to "main menu" then "Record Setup" then to "record parameter" corresponding to the other channel pre-shooting and shooting delay settings. (2) Select the channel which is recording the movement.

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(3) Set the time schedule (The specific settings are

found under the heading schedule recording ). (4) Select sensitivity: The sensitivity for motion detection is adjustable and the sensitivity is higher in proportion as they increase the value of 1 to 5. When the motion of the current channel is removed, the system will jump in alarm and start recording. When the sensitivity is low, such as "1" then the recording will only start to major change. At "5", the system will record all changes at small image. (5) Set the detection area: Before you activate the motion detection, one would have to determine the detection area. If the picture is changed in these areas, this is detected, and enter the alarm state recorder. The yellow highlighted area to detect the field.

- The area set with the remote control is done by using a directional keys to set the startpoint

and the endpoint. Press the confirm button to save your settings. Left Mouse Click to view the status of the motion detection area to be set. Then you press the return / previous to the recording settings without saving or you press save / save the settings to activate.

- The area set with the mouse: left click with the mouse for the starting position of the area to

be determined, then click another point to determain the end point. Then the selected area is shown. Double click left to delete the selection. Then you press the return / previous to the

recording settings without saving or you press save / save the settings to activate.

(6) Alarm Output Setup: The button will turn yellow when the alarm output function is activated with

deactivation the button is gray.

2. Video loss alarm

By default, the DVR is set when a signal interruption occurs, an alarm buzzer is activated. There are 3 ways to set an alarm output, these are audio buzzer and full screen. You can click on information to see the emergency status.

4.5.2 Alarm Sensor setup

The following steps should be performed to setup a sensor:

(1) After logging in, one goes to "main menu" then "Record Setup" and then go for "record

parameter" for the settings interface to open the alarm recording, set the corresponding channel,

pre-recording and the recording time.

(2) Select "Main Menu" then "Alarm setup" and then "sensor", open interface for alarm recording,

the interface looks like this.

(3) Choose sensor type. (4) Choose sensor number. (5) Set the active period (the specifics can be found under the piece of chart settings). Left Mouse to

set the start and then drag the mouse to the endpoint.

(6) The recording channel can be linked to an alarm, we recommend that each channel corresponds

to a sensor, so the alarm recording files can be found by channel. A yellow button means that there is a link for alarm recording, a gray button means there is no link.

(7) Alarm output settings: you can select the alarm output button. (Yellow is on, gray is off).

The system supports a recall to a preset point function when an alarm is triggered. (it is a requirement that the camera supports preset). The settings you make as follows:

1. Click "PTZ preset point" to PTZ preset interface bands, there you can set the preset point.

(Note: the range for a PTZ preset is 1-255, 255 means close. If you copy the channel settings,

the settings are not copied along with it!) after this one should save to save the data.

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2. In the "COM Setup" interface you can set the communication type, COM device and the baud

rate. In the PTZ setup interface can be the protocol and address of the PTZ setup.

3. Switch to the channel you want to set the preset

points. Press the "PTZ" button on your remote to the PTZ controller mode to enter. Then press "PRESET", enter the preset number as in step 1 and click the preset to save. Return to the previous menu to cancel.

4.5.3 Alarm Output

After logging in, you go to "Alarm setup" and then "Alarm output" to the alarm output interface. This interface is as follows:

The "Alarm output" interface contains the following options: sensor type, alarm to full-scheme, to alarm buzzer, Audio Alarm, Alarm Output Time, alarm output active time.

Sensor type: normaly open, normaly closed. Alarm to Full Screen: When the system is multiple images, the screen will automatically extend

to the channel when the alarm is activated.

To alarm buzzer: when the alarm is activated, the buzzer sounds. Audio alarm when the alarm is activated, the audio output is to be activated. Alarm outputtime: inspection (2~300s),the standaard is 30 seconds. Alarm active time: the standard schedule is 00:00-23:59 for every day.

4.5.4 Email Setup

After logging in, it goes through "main menu" to "Alarm Setup" then to "Email Setup" to go, the interface looks like this:

Email setup settings: (1) Activate the Email upload, select the related email.

On alarm (video loss, motion detection, sensor detection) trigger, the DVR will automatically send emails to an email account.

(2) Set the SMTP server, default is smtp.126.com.. (3) Enter the username and password of the mail account. (4) Enter the email adress of the SMTP server. (5) Enter the email address of the recipient. Multiple

addresses can be placed through a separate stabbing "," back in place. Up to 256 characters in this window

can be placed.

(6) The default port is 25, on normal conditions no change is needed here. (7) Set the email upload interval time, which is the time interval to send alarm information to the

target mail. The recorder upload only once every selected time interval, it can take snapshots and send them in .jpg format.

(8) After saving the settings, the selected recipient (s) will receive the reports of the recorder when

an alarm is activated. Note: If the mail can not be sent, one must determine whether the recorder has access to the Internet, and whether the mail server, it can work. Some providers block port 25.

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4.6 COM Setup

After logging in, it goes through "Main Menu" to "COM Setup", the interface looks like this:

Here you can change the settings to other serial devices to pair with this recorder. The recorder has two options for serial connections, the RS485 and RX. Both serial ports are full duplex terminals that can receive both data and send. The DVR can be connected to a PTZ, keyboard, serial and other serial devices simultaneously.

4.6.1 COM

The parameters that can be set for RS485, RX are: baud rate, data bit, stop bit, check bit, etc. These settings are used to the COM type. There are 3 options to choose from: PTZ, keyboard serial and transparent channel.

 Baudrate: Set the baud rate for communication

between COM and the other devices such as PTZ, keyboard's baud rate must be identical with the DVR system baud rate.

 Data bits, stop bit, check bit: Set the data bit, stop

bits and check bit.

The protocol code. Standard is the standard protocol PTZ date 8 bit, check bit is None, Stop bit is 1.

 Host address: If a keyboard is connected in parallel with multiple DVRs can use the keyboard

to control multiple DVRs in the various identifier codes.

 PTZ Protocol: Set the PTZ protocol with this option, it must correspond to the PTZ camera.

4.6.2 PTZ

The procedure for PTZ settings:

 Select the type of COM, COM device and baud

rate in the setup COM interface.

 Enter the PTZ setup interface to the protocol

and address of the camera settings. (usually the first PTZ address "1”). Note: PTZ protocol, baud rate, address must be equal to that which is in the PTZ camera.

 Switch to the channel for single channel

display, press the "PTZ" button on your remote control the PTZ mode. You can then use the remote control the PTZ camera control. Press "PTZ" button to leave PTZ controller modes. One can also right-click to terminate the modes.

 Set the preset points by using the remote as follows:

Open the PTZ status, press the directional buttons to the PTZ to aim as you want the preset point, then press "* Preset" at the bottom of your remote and enter the number that you added would know (eg 1) when the preset number you are calling, the camera will automatically select the preset position.

 Setting and recalling the preset points in the mouse: Open the PTZ status, double left click on

the preset input field to the software keyboard to open and run preset No.. (Such as 1). Right click to the software keyboard to disappear. Then click on the preset trigger setup. Then you turn the PTZ to another point and press the "call" button and enter the preset number to which you want to go. The PTZ camera will automatically go to the set point. Click on return /

next to the PTZ interface to close.

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 Multi-sequence preset positions (Note: Only activate the system log is off)

(1) Sequence interval: 0 to 99 seconds. (2) No Preset.: Each channel can have up to 16 preset positions. (3) Range of the preset numbers. :001-255, means 255 closed.

4.7 Network settings

After logging in, you go to "Main Menu" to "Network Setup" to open the network interface settings.

4.7.1 IP Setup

The network setup looks like the following:

 Auto obtain IP Address: If the DVR is placed behind a router that is set to give out DHCP

adresses according to the network, the DVR will automaticly been given an ip adress from within the network. This adres will be shown in the network options.

 Deactivate DHCP: If no DHCP service available in the LAN, then you can disable this option

and then manually set an IP.

IP settings: The IP address must be unique. There may be conflicts with other servers or

workstations on the same network. The default IP address is 192.168.0.6

Subnet mask code: Used to distinguish different subnets. Gateway adres: Used to realize communication between different networks, it is necessary

to have a gateway address.

DNS server: Enter the DNS address obtained from the PPPOE provider here. (possibly the

gateway address in this box). When using DDNS, this should be correct). If no DNS is given you can always use the Google DNS (8.8.8.8) and (8.8.4.4).

 Command port: This is the data transmission

port for the client software, default is 8101, port range 8000.

 HTTP port: IE browse port, default is port 81.

Port be changed, you do need to restart the recorder to be change to be effective.

 HTTP port, this is needed to be typed in your

browser: http://IP:port  for example

http://192.168.1.10:81

 Multicast activate: This function is effective only

for the UDP stream.

 Multiple IP adresses: Multiple IP addresses can

be set in a range from 224.0.0.0 to 239.255.255.255, the default is: 239.0.01.

 Multiple ports:The default port begins with 8000. Note: If two or more recorders are in a

section iof the network, then you must make sure that the various ports are unique, otherwise one can not call multiple video

images !

4.7.2 DDNS

The DVR supports DDNS function Viscoo, you can analyze what the WAN IP directly elected by the ADSL connection. You can also get the router's WAN IP address trace. This function supports the domain name is registered with www.dyndns.com. You can create an account to a dynamic IP address to automatically update.

 Login at www.dyndns.com to make yoursels a

dyndns DDNS, write down user and password. Select the DynDNS server on your recorder,

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enter the username and password that you created on the website. Save this data and then you must see the DDNS information after a few minutes.

4.7.3 PPPOE

Select "Network Setup" tab and click the "PPPOE", then you will see the following screen:

PPPOE is one of the ways to connect to a WAN network. This way, you connect to the WAN network by connecting directly to set up the ADSL provider

 Username :ADSL account username.  Password:ADSL account password.  Connect : After you filled in correct the ADSL username and password, you use the mouse to

click the icon "connect / connect" to connect to the WAN network.

 Auto Connect: If you choose this option, the system will automatically reconnect to the WAN

network after being disconnected.

 Save the password: If you choose this option, the system will automatically save your ADSL

password so you do not have to re-enter again when you connect to the WAN network.

 It shows the network information from the public

network when the ADSL connection is having successfully connected (such as IP address and subnet) Press the "save" button to store data. Next time, the recorder automatically connecting to the network. (Note: You must manually connect to the network when you select auto redial on.

4.8 Playback

The system knows two ways to open and recall the playback menu/screen: (1) Open the playback interface, press the "play" button on the front panel or remote control. Click

on the yellow icon to get accurate time to playback, press again to playback the recording file in the search interface to display.

(2) After logging in, click "Main Menu" and then "playback" For the playback interface. It looks like

this:

Click on the blue magnifying glass button to list the recording interface. Here you can select the images in a certain time period or with a recording type. Click on the yellow magnifying glass to playback the accurate time.

 There are four types of image files: manual,

schedule, motion, alarm. You can press "+" or "-" button on your remote control or left-click the file type. The default list consists of all record types.

 Fully channel playback: The system supports

multi-playback (8 channels) function. All channels are played back in real time. You can press a number key on your remote to switch to another channel in the playbackmode.

 After a selected time and channel, the system will update the recording data.

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 When you select an image file, the start, end are on the bottom of the display file in the

playback interface.

 Move the cursor to the file you want using your remote, press "confirm" to playback the file

to start. You can achieve the same with the mouse by double clicking the left mouse button on the file.

 Click page up / down in the relevant category to search across multiple pages.  Right click with your mouse during playback ensures that the playback menu is displayed or

disappears.

 Supports digital zoom in playback mode using the

mouse. Go to the movie playback, click the mouse wheel to select the start, then left at the starting point seletecten zoom, then drag the mouse to the end point digital zoom. A square will be visible, drag the edges to what you want to zoom.

Right click to terminate this mode.

4.9 System Management

Once you are logged in, go to the "Main Menu" to "System Management", then the system management screen is shown:

4.9.1 User Management

When the DVR leaves the factory the user and password

settings are in default state. Using for user “admin” and for the password “888888”. Please changes these settings for

security reasons. The “admin” has the most rights of all the users and he can make a maximum of 15 other users. All the rights of the users are admited by the “admin”. For protrection and security the “admin” should change his password right after he logs in for the first time.

1. user managment

 Adding / removing of users: place the cursor on the

"Add / Add" icon and click on it to create a new user. You press delete to delete a selected user.

 Change password: Use the direction menu on the remote to move the cursor to the user,

press "OK" or double click with your mouse to get intothe interface with the settings.

 Supports local and remote settings.  Show the userlist when one tries to log in, use the

"+", "-" on your remote control or click the wheel on your mouse to select the user. When the option "display the UserList When login" is off then the user has to manually fill in its name when trying to log in.

2. User group

Supported user functions. Each user can belong to a group, the admin user defined the rights of the user. It

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looks like this:

4.9.2 Backup control

There are three ways to backup:

1. Backup file to a remote computer over the network.

2. USB Disk backup, the USB drive is FAT32 and larger than 512Mb.

3. Using a CD / DVD burner.

1.file backup De backup interface looks like this:

The backup function allows the recorded files of 26 different files of different channels at different times to make at a time. The details for the backup are as follows:

1. Enter the time and channel number.

2. Move the cursor to "ADD" and press confirm. The added recording will be displayed in the

backup list. For multiple capture files you repeat these two steps. When you have added all files, press the confirm button and then the system will start with automatic backup.

3. You can back up files without waiting

4. Backup file list: Display the files attached to different channels and different time periods.

5. Backup host: The user can specify the name of the host. After setting up the hostname, the

user can "save / save" button to confirm. (Note: The host name can comprise up to 32 characters.)

2. Backup files playback To play back the backup files, the user needs to open the playback interface and push on the "inquire" button, select the file and press enter to play. Backup date: Displays the backup files in the current hard disk partition backup. Move the cursor to the date icon and press "ENTER", and the file list on the right will show all images in a given time selection. Backup file list: Shows backup file information on a particular date. Note: The user can not use the fast forward mode when the backup files are shown.

4.9.3 Hard Disk Management

After the user logs in, go to the "Main Menu" to "Disk Management ", the interface looks like this:

The first line show the connected hard disk numbers The second line show the status of the hard disk. The third, fourth and fifth lines show the disk space, free space and partition type information. The bottom line shows the total capacity of hard disks and the total free space.

Disc format: System supports only the FAT32 format, the capacity of the hard drive is above 32G. The system supports only one partition for backup.

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Format : Select the number of the hard drive, then click the "format " button and press "OK" to confirm. When you have confirmed it there will be the message on your screen that the hard disk is formatted.

4.9.4 restore to factory settings

The recorder to factory settings is done with the "System Management" and then click on "Default", the new interface looks like this:

Note: Network IP and port, system time, user and disk management will not be restored to factory condition.

Default system parameters:

General Parameters: Contrast (5:1), video format (PAL), Record on write mode (Auto Cycle), hard drive failure alarm (activated) Open car locking (enabled), auto lock time 3 minutes, date format (YYYY- MM-DD) Display channel title (enabled) Display time (Off); Display Temperature (Operation), switching channels (closed). Recording parameters: Record mode (All) Encoding stream type (VBR) Encoding stream (512K), recording quality (High), video frame (25) Audio (Enabled) Transmission encoding stream (512K) Transmission image quality ( high), Transmission Audio (enabled).

Record Mode: Manual (closed) diagram (closed) Motion (closed) alarm detection (closed). Netwerk: Auto redial (closed); Auto login(closed) COM: Baudrate(9600); Data bit(8); Parity bit(non); Stop bit(1); Keyboard adres(1); Protocol

(unknown). Channel : channel names(reset to default); Video loss alarm (on); Alarm output(1~2); Video area mask(no mask);Preset poll (closed); Pre-recording tijd (10 seconds); Delay recording time(30 seconds).

4.10 System Information

4.10.1 System information

In this interface is the software version, IP address, etc, shown:

4.10.2 recording status

The recording Information looks like the following screen:

Here you see with a quick glance of the current status of the recording system. It shows the recording status of each channel in any way, the recording quality, definition and audio recording status (on or off), and whether it is recording. The type of window, the current recording method to display (manual, schedule, motion, alarm). Finally the recording quality is also indicated in this overview.

4.10.3 Alarm Status

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the alarm status Information screen looks like this:

Here is the alarm type that is shown for each individual channel: sensor alarm (red color), motion alarm (yellow) and video loss alarm (blue color). You can delete alarms by pressing the "CLEAR" button on the front of your recorder or remote control or click the "Clear Alarm" button with your mouse.

4.10.4 Online Status

Here is the information shown on any remote PC or mobile phone connected to the recorder. Here you will find information such as IP address, login and Logout time, etc. This interface is as follows:

4.10.5 Log Information

The log Information screen looks like this:

 At the bottom of the interface is the page number .

The user can click to page up / down to navigate to another page. The number of rows returned in the log is unlimited. The log file can not be recognized on the PC. One can only see this with the client software.

 Contents of the log: system on and off, changing the

version log, alarm log, PTZ control log, users and log out log, changes in system parameters, recording playback log, backup log, format HDD log user login client log, etc.

4.11 Software Upgrade

There are two ways to upgrade your digital video recorder. 1. The PC client software, 2. Via a USB stick directly on the recorder. Read the following information carefully before you start an upgrade.

4.11.1 Client Software Upgrade

 Please check the version of the DVR before you upgrade so that you can always return to the

older version when the upgrade fails. When the system is running well with almost no defects, it becomes strongly discouraged to update the system.

 If you want to upgrade you must ensure that the power is OK and that the network is stable.

When the update is interrupted, there may be serious flaws in the recorder afterwards.

 Please ensure that the upgrade for your device is compatible, check the model number and

whether the interface has a boot and whether it corresponds with all that which is stated on your recorder. If you do not update correctly, the unit must be returned to the factory, in your case the office of Viscoo Netherlands BV!

 After an upgrade, you can consult the manual for the adjustment of the new version, which

can be downloaded from the website.

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 Do not make changes to the firmware, not the name of the firmware, otherwise we take no

responsibility for the product and further upgrades are going to be charged.

Make sure that when you update with the PC client, that the above procedure has been followed correctly. The procedure for using the PC application to update is as follows:

1. Just connect the DVR to a PC using a network cable or connect via the LAN (watch out for any

IP address conflicts).

2. Before you update, you need to confirm the IP address of the host computer and enter this

in the client software, if asked.

3. After logging in click on "System" -> "Remote Update".

4. Select "Browse", choose the file you want to use for the upgrade.

5. Then you will see the upgrade bar fill with orange / yellow cubes.

6. Wait for 3 seconds, the DVR displays "Finished Transmitting Data. Updating software ... ".

This takes about 2 to 3 minutes before the update is complete.

7. If at the end of the message that the update was successful, the recorder will restart.

8. After the system is restored, the password again is as before.

4.11.2 USB Upgrade

The USB upgrade is as follows:

1. Copy the upgrade.bin to the USB stick.

2. Insert the USB stick into the USB port on the back of the recorder, it will automatically be

recognized and notifide. Then go to system information and click interface USB upgrade. Then press to confirm the update process.

3. The system now states “ the system is

updating…”

4. When the upgrade is complete there will be

"updated successfully" will appear on your interface, then press restart to restart the system. This can be done automatically in some cases, this idepends on the software version of the recorder.

5. After the system is restored, the password again

is as before.

4.12 Restore after power failure

When a power outtage has occured, the system will automaticly resume its former state.

Appendix 1: Internet Explorer Operating Instructions

Note: Enable the firewall on low or turn it off. Please turn all ActiveX security settings in Internet Explorer on, otherwise the component blocked DirectX 9.0 on your PC and can not view the images on the recorder.

1. LAN Configuration for IE Browser

1. “Ping” the host first to confirm that the device is in the network and working.

2. Type the host IP in Internet Explorer and connect to the recorder. Please give in username and password, if Loggins is successful, you will see the following interface:

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3. Refere to “Client manual” for more information.

2. WAN controle instructions

 If a fixed WAN IP address is what leads to the

recorder, then you can directly connect through the WAN network settings after you have set the recorder.

 The host settings steps are as follows: After

logging in, click on menu, navigate to "Network Settings" and select the "Dial-up Settings" interface, enter the user name and password and click "link" to connect to the Internet. When the connection is successful, the recorder relevant network information display.

 If you have multiple recorders, the you should make different ports to distinctive recorders,

otherwise one can not make connections to seperate recorders.

Appendix 2: Net DVR - Questions and Answers

Thank you for choosing one of our recording solutions. We will always try the best possible service when you have problems using any of our devices.

For this reason we have a question and answer table below , if your solution is not listed or does not work for you, then you can contact our technical service or send an email to : [email protected].

Test Methods: [1] Replace method (replace the power supply and hard disk recorder). [2] Minimum load method (switch off all the recordings and alarms). [3] Upgrade (lets you solve the compatibility problems).

Notes: Some problems may arise by incorrect use of the recorder. You can restore to factory defaults procedure.

Problems related to power up, selftest en system interuptions

Why will the DVR not start while it is on the power supply and connected to the mains?

1. Make sure you have turned the power switch on the

recorder at the rear.

2. Make sure power is connected to 230V and whether it is

functional.

I see Viscoo boot logo, but why does it stop in the self-check process?

This may be an error in the hard drive, please drive to disconnect (power off) and see if the problem is resolved. Then verify that the system will continue to operate without hard disk.

The system is finally booted, but it seems to run very slowly.

An error in the hard drive ensures that the system must work hard to check the disk again.

Why does the system restart after selfcheck?

1. Make sure the hard drive formatted in FAT32 file format.

2. Check whether the system is in PAL or NTSC format are, for

Europe it should be PAL.

3. Remove the network cable and make sure the system

continues to run. There may be problems with your network to the recorder .

Why does my remote controler not work?

1. Make sure the IR eye on the front of the remote flashes. If

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not, you should check the batteries and see if there is no damage to the remote.

2. Check if the front panel is locked, press login / lock on your

remote control.

3. Verify if the host software has blocked the recorder.

Why does the system stop at a certain time?

When the recorder stops at a specific time, almost every day, then you must look after your electrical system. If your electricity network at a given time is greatly burdened by starting machines, there may be a temporary power shortages.

Problems related to image distortion

Why is there nothing displayed on my screen or only a shaking picture remains?

1. Check if the power is alright to the device.

2. Check the video mode your system, is it on both, VGA or

BNC?

Why does my recorder images suffer from interference and keep on moving?

1. Check if the video cable is tightly connected.

2. Make sure there is no strong tension near your cable (380V)

3. Check if the casing of the DVR is grounded correctly.

4. Check if the cables to your device are still in working order

and not to old and torn.

Why live and playback images are not shown in true colors?

Check if the settings in the recorder are set to the right things see 4.2.1 for more details.

Why does my recorder does not have a complete picture on the monitor?

1. Check the screen settings of the monitor

2. Make sure the screen settings are adjusted to get full

screen.

Why does my recorder show weird colors on my monitor?

1. Check the VGA cable to the monitor, apparently the DATA

line cable is not in working order.

2. Check if the recorder is not overheated.

I have successfully booted my system, but there was an empty channel

Try to reboot again, if this does not work do a factory reset.

Why do I see mosaics in playback?

1. Check the recording parameters in the menu. When the

settings are too low these can give problems

2. If there are bad sectors are in the hard disk may appear

mosaic images. So check the hard disk.

Problems related to client and remote functions

Why Windows refused to install the client manager software?

1. You have not installed DirectX8.1. or above on your system.

2. Check firewall and/or virus scan programs

When I connect to the recorder, I get mosaic images and the images were sometimes suspended, how does this happen?

1. Check your local network, there are problable many other

devices that take away the speed on the network.

2. Check if the recorder itself gives mosaic distortion.

3. Windows 2003 after a successful login go to the desktop

make a right click and go to Properties ->Settings -> Help -> high hardware acceleration option complete.

I have the recorder connected with a network cable, but the ping to the recorder fails

Please enter the "arp-d *" command entered in the command prompt windows to delete items by inet_addr

have the DVR IP address filled in with the

1. Check the firewall settings

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username and password in the client manager software and I am successfully logged in, but I still do not see images from the cameras. How does this?

2. Open or close the multicast function in the recorder. It may

be that multicast is not supported in your network.

3. Check the model of your image map. Some picture cards are

not compatible with our products.

Problems related to recording, video data and backup

Why does my recording not record audio?

1. Make sure the "mute" function is on, it should be off.

2. Check the recording settings to make sure you have audio

recordings on at the channels.

3. Make sure the microphone and cable are okay and working.

When I manually activate the recording, there's no data in the file list?

1. Make sure you find the correct parameters, you need to

search the manual recording

2. You should make sure that the hard disk is formatted before

you use the recorder.

Why can i not make schedule recordings?

1. Make sure you have the right "schedule" table and whether

the current time is in the schedule.

2. Check if there was a power outtage in the schedule.

3. Check if other users have erased the data of the schedule.

4. The hard disk could have a data failure or logic errors.

Why can i not make motion detection recordings?

1. Make sure you have the "motion" scheme changed and

whether the current time is in the schedule.

2. Check whether the area for motion detection has been

activated.

3. Check the sensitivity of the motion wether it is not too low.

Why can i not make alarm recordings?

1. Make sure you have the "alarm" scheme changed and

whether the current time is in the schedule.

2. Check the alarm settings interface and make sure there all

set correctly to the time tables.

3. Check if the sensor is propperly connected.

Why are the images not consistant?

1. In the event that you manually record or schedule, you must

make sure the power stays on in the period.

2. When recording via motion detection or alarm, then it only

records actual events, this may be that there are pauses between messages.

When I use the client software for backing up, the device does not respond to the data button, why does this happen?

Make sure the firewall is open. If the firewall blocks the connection, then no backup of data on the recorder loads.

Why is shown that the backup is successful, but there is no data in the list?

Please remember that you can not make backups from the last 15 minutes . This means that you should make backups at least 16 minutes for the current time that it happened.

Why am I seeing mosaics in the image playback?

This may be due to bad sectors on a hard drive. Please fix this and the hard disk formatting. If the drive has physical damage, you must replace it.

Why is playing the images slowly?

1. Check the playback speed you use. It is possible to 1 / 2, 1 /

4, 1 / 8, 1 / 16 to play back in slow playback mode.

2. Check if the hard disk is connected propperly and if the

cable is connected tight to the mainboard.

3. When there are bad sectors on the hard disk the images can

become slow.

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Why shakeing images during playback and live view?

Check the screen settings for your system PAL/NTSC for Europe its PAL.

Problems related to the alarm PTZ control

How do I connect an alarm sensor on the system?

The system supports various sensors such as PIR sensors, smoke detectors etc..

1. When you use sensors that use a lot of power, you

need an external power supply to prevent damage to the alarm output module.

2. Please do not use components with a high frequency.

How do I connect multiple serial devices such as PTZ and keyboard to the recorder?

1. Connect the devices and to the parallel port and assign

addresses correctly.

2. Create an RS485 bus line linking the pluses and

minuses to the correct input / output of the recorder. And once again set the addresses of the devices.

How do I remove alarms?

You can see on the front of the recorder on the button "Clear" button when you are logged. You can also click the "Clear Alarm" button on the remote.

Why can I not control PTZ devices?

1. Check if the RS485 is in good order.

2. Check settings for PTZ as baudrate and protocol.

3. Check if the adresses are the same, DVR and PTZ

should be set the same to control it.

4. If multiple recorders are connected, the host needs to

be turned on. System management tools -> Serial port Serial port on the DVR host keyboard.