virtual access GW2020 Series Quick Start Manual

Virtual Access

GW2020 Series Router

Quick Start Guide

1: Preface

1 Preface .................................................................................................... 3

1.1 About this document .............................................................................. 3

1.2 Safety instructions ................................................................................. 3

1.3 Electrical safety ...................................................................................... 3

1.4 Wireless safety ....................................................................................... 3

1.5 Product disposal ..................................................................................... 4

2 Introduction ............................................................................................ 5

2.1 4G LTE .................................................................................................... 5

2.2 GPRS ...................................................................................................... 5

2.3 HSPA+ .................................................................................................... 5

2.4 HSDPA .................................................................................................... 5

2.5 HSUPA .................................................................................................... 5

2.6 UMTS ...................................................................................................... 5

2.7 EDGE ...................................................................................................... 5

2.8 CSD in EGSM900/GSM1800 MHz ............................................................. 6

3 Getting started ........................................................................................ 7

3.1 Serial number ......................................................................................... 7

3.2 Inserting the SIM card ........................................................................... 7

3.3 Connecting the antenna ......................................................................... 7

3.3.1 Antenna diversity ................................................................................... 7

3.4 Connecting the power supply ................................................................. 8

4 LED behaviour ......................................................................................... 9

4.1 Main LED behaviour ................................................................................ 9

4.2 Ethernet port LED behaviour ................................................................ 10

5 Configuring the GW2020 Series router for 3G/4G access ...................... 11

6 Firmware updates information .............................................................. 17

7 Troubleshooting .................................................................................... 18

1: Preface

1 Preface

1.1 About this document

This Quick Start Guide explains how to set up and configure a 3G/4G connection on a Virtual Access GW2020 Series router.

Images in this document show the GW2021 model. LEDS on other models may vary. For more detailed configuration information, read the GW2020 Series User Manual

1.2 Safety instructions

The router is complicated electronic equipment that may be repaired only by authorised and qualified personnel.

• Do not try to open or repair the router yourself.

• Do not place the router in a damp or humid place.

• Do not stack the router.

• The router should be used in a sheltered area, within a temperature range of 0

to 40

• Do not expose the router to direct sunlight. HIGH VOLTAGES Under no circumstances is the router to be operated with the cover removed. DANGEROUS SUBSTANCES Semiconductor devices contain dangerous substances, such as beryllium and arsenic.

Electronic devices must not be opened. If they become damaged, they must only be handled using protective gloves. If the substances inside the electronic devices come into contact with broken skin or wounds, hospital care must be sought immediately. Electronic components must be disposed of as hazardous toxic waste and must not be incinerated.

1.3 Electrical safety

The GW2020 Series router is a class I/II apparatus. We recommend that an AC surge arrestor is installed in the AC outle t t o which this

equipment is connected. Plug in the power supply into a socket outlet that is installed near the equipment and is

easily accessible.

1.4 Wireless safety

Wireless routers incorporate a wireless radio module. Ensure the antenna is positioned at least one metre away from you and other people in normal operation.

1: Preface

If in a hospital or health care facility, do not use the router in areas where guidelines to switch off mobiles phones are posted. Medical equipment may be sensitive to RF energy.

The operation of cardiac pacemakers, other implanted m edical equipment and hearing aids can be affected by interference from wireless routers when placed close to the device. People with pacemakers are advised to keep the wireless router away from the pacem a ke r wh ile it is on.

Do not operate your wireless router in the presence of flammable gases, fumes or potentially explosive atmospheres. Wireless routers should not be used anywhere that blasting operations are taking place.

Wireless routers operate using radio signals and cellular networks cannot be guaranteed to connect in all possib l e conditions. Theref ore, you should not rely solely on any wireless device for life-critical communications.

1.5 Product disposal

The United Kingdom and Republic of Ireland are under an obligat ion to minimise the disposal of Waste Electrical and Electronic E quipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal. Virtual Access is committed to promoting the reuse, recycling and r ecovery of WEEE by contributing to the appropriate compliance schemes.

Our product packaging is marked with the crossed out wheeled bin symbol to indicate that the product must not be disposed of in domestic waste but dispose d of through an approved WEEE take back scheme. For details of your local collection facilities, please contact your local authority.

Virtual Access WEEE registration number: WEE/CA2530XZ.

2: Introduction

2 Introduction

The GW2020 Series can contain either a 3G or 4G wireless modem. The modem together with a SIM card establishes a WAN connection to the Internet or private network.

3G is the third generation of mobile phone standards and technology. It is based on the International Telecommunication Union (ITU) family of standards unde r t he International Mobile Telecommunications programme, IMT-2000.

3G and 4G technologies enable network operators to offer users a wider range of more advanced services while achieving greater network capacity through improved spectral efficiency. Services include wide-area wireless voice telephony, video calls, and broadband wireless data, all in a mobile environment.

Data bearers are frame protocols that trans port data streams. The GSM (3G) modem supports GPRS, EDGE, HSDPA, HSUPA, UMTS and CSD. The 4G modem supports 4G frequencies and fails over to 3G, GPRS and EDGE technologies.

2.1 4G LTE

4G LTE is the fourth generation of mobile communication techno logy standards. It is a successor to 3G and provides greater bandwidth.

2.2 GPRS

GPRS (General Packet Radio Service) uses packet-switched technology to transmit small bursts of data. The 3G or 4G modem on the GW2020 Series supports multi-slot class 6, which allows a maximum data rate of 384Kbps class 3. The maximum data rate available to the 3G or 4G modem depends on provisioning by the network operator.

2.3 HSPA+

High-Speed Packet Access + is an improvement on UMTS with achievable download speeds of 21Mbps.

2.4 HSDPA

HSDPA (High-Speed Downlink Packet Access) uses circuit-switched technology to transmit data at speeds of up to 7.2Mbps.

2.5 HSUPA

HSUPA (High-Speed Uplink Packet Access) is a 3G mobile protocol with uplink speeds of

5.76Mbps.

2.6 UMTS

UMTS (Universal Mobile Telecommunications System) is a third generation technology providing higher transfer rates.

2.7 EDGE

EDGE uses the same frequencies as GPRS but offers better speeds. It is us ed when the signal strength for 3G or 4G is not sufficient.

2: Introduction

2.8 CSD in EGSM900/GSM1800 MHz

CSD (Circuit-Switched Data) mode enables the 3G modem to transmit data over the EGSM (Extended Global System for Mobile communications) frequency or the GSM frequency. The modem behaves as a dual-band mobile phone behaves.

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virtual access GW2020 Series Quick Start Manual

Specifications and Main Features

Frequently Asked Questions

User Manual