virtual access GW1000 Series Quick Start Manual

Virtual Access GW1000 Series Router

Quick Start Guide

Table of Contents

1 Preface .................................................................................................... 4

1.1 About this document .............................................................................. 4

1.2 Safety instructions ................................................................................. 4

1.3 Wireless safety ....................................................................................... 4

1.4 Product disposal ..................................................................................... 5

2 Introduction ............................................................................................ 6

2.1 4G LTE .................................................................................................... 6

2.2 GPRS ...................................................................................................... 6

2.3 HSPA+ .................................................................................................... 6

2.4 HSDPA .................................................................................................... 6

2.5 HSUPA .................................................................................................... 6

2.6 UMTS ...................................................................................................... 6

2.7 EDGE ...................................................................................................... 7

2.8 CSD in EGSM900/GSM1800 MHz ............................................................. 7

3 Getting started ........................................................................................ 8

3.1 Serial number ......................................................................................... 8

3.2 Inserting the SIM card ........................................................................... 8

3.3 Connecting the antenna ......................................................................... 8

3.3.1 Antenna diversity ................................................................................... 8

4 GW1000 Se r ies LED behaviour ................................................................ 9

4.1 Main LED behaviour ................................................................................ 9

4.2 Power and configuration LED ................................................................. 9

4.3 SIM LED .................................................................................................. 9

4.4 Signal strength LEDs .............................................................................. 9

4.5 WiFi LED ............................................................................................... 10

4.6 Ethernet port LED behaviour ................................................................ 10

5 Configuring the GW1000 Series router for 3G/4G access ...................... 11

6 Configuring WiFi .................................................................................... 16

6.1 Configuring WiFi through the web interface ......................................... 16

6.2 Configuring WiFi in AP mode on an existing Ethernet interface ............ 16

6.3 Configuring WiFi in AP mode on a new interface .................................. 20

6.4 Configuring WiFi in client mode ............................................................ 25

6.5 Diagnostics for WiFi AP mode ............................................................... 29

6.6 Diagnostics for WiFi client mode .......................................................... 30

6.7 Configuring WiFi via UCI ...................................................................... 30

6.7.1 Configuring Wi-Fi in AP mode on an existing Ethernet interface ...................30

6.7.2 Configuring WiFI on a new interface .........................................................32

6.8 Configuring WiFi in client mode ............................................................ 34

1: Preface

7 Firmware updates information .............................................................. 37

8 Troubleshooting .................................................................................... 38

1: Preface

1 Preface

1.1 About this document

This Quick Start Guide describes:

• How to set up a GW1000 Series router

• How to configure a 3G/4G connection, and

• How to configure a WiFi connection.

Images in this document show the GW1040 model. LEDS on other models may vary.

1.2 Safety instructions

The router is complicated electronic equipment that may be repaired only by authorised and qualified personnel.

• Do not try to open or repair the router yourself.

• Do not place the router in a damp or humid place.

• Do not stack the router.

• The router should be used in a sheltered area, within a temperature range of 0

o

C

to 40

o

C.

• Do not expose the router to direct sunlight. HIGH VOLTAGES Under no circumstances is the router to be operated with the cover removed. DANGEROUS SUBSTANCES Semiconductor devices contain dangerous substances, such as beryllium and arsenic.

Electronic devices must not be opened. If they become damaged, they must only be handled using protective glov es. If the substances inside the electronic devices come into contact with broken skin or wounds, hospital care must be sought immediately. Electronic components must be disposed of as hazardous toxic waste and must not be incinerated.

1.3 Wireless safety

Wireless routers incorporate a wireless radio module. Ensure the antenna is positioned at least one metre away from you and other people in normal operation.

If in a hospital or health care facility, do not use the router in areas where guidelines to switch off mobiles phones are posted. Medical equipment may be se nsitive to RF energy.

The operation of cardiac pacemakers, other implanted m edical equipment and hearing aids can be affected by interference from wireless routers when placed close to the device. People with pacemakers are advised to keep the wireless router away from the pacem a ke r wh ile it is on.

1: Preface

Do not operate your wireless router in the presence of flammable gases, fumes or potentially explosive atmospheres. Wireless routers should not be used anywhere that blasting operations are taking place.

Wireless routers operate using radio signals and cellular networks cannot be guaranteed to connect in all possib l e conditions. Theref ore, you should not rely solely on any wireless device for life-critical communications.

1.4 Product disposal

The United Kingdom and Republic of Ireland are under an obligat ion to minimise the disposal of Waste Electrical and Electronic E quipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal. Virtual Access is committed to promoting the reuse, recycling and r ecovery of WEEE by contributing to the appropriate compliance schemes.

Our product packaging is marked with the crossed out wheeled bin symbol to indicate that the product must not be disposed of in domestic waste but dispose d of through an approved WEEE take back scheme. For details of your local collection facilities, please contact your local authority.

Virtual Access WEEE registration number: WEE/CA2530XZ.

2: Introduction

2 Introduction

The GW1000 Series router can contain either a 3G or 4G wireless modem. The modem together with a SIM card establishes a WAN connection to the I nternet or private network.

3G is the third generation of mobile phone standards and technology. It is based on the International Telecommunication Union (ITU) family of standards under the International Mobile Telecommunications programme, IMT-2000.

3G and 4G technologies enable network operators to offer users a wider range of more advanced services while achieving greater network capacity through improved spectral efficiency. Servic es include wide-area wireless voice telephony, video calls, and broadband wireless data, all in a mobile environment.

Data bearers are frame protocols that trans port data streams. The GSM (3G) modem supports GPRS, EDGE, HSDPA, HSUPA, UMTS and CSD. The 4G modem supports 4G frequencies and fails over to 3G, GPRS and EDGE technologies.

2.1 4G LTE

4G LTE is the fourth generation of mobile communication techno logy standards. It is a successor to 3G and provides greater bandwidth.

2.2 GPRS

GPRS (General Packet Radio Service) uses packet-switched technology to transmit small bursts of data. The 3G or 4G modem on the GW1000 Series supports multi-slot class 6, which allows a maximum data rate of 384Kbps class 3. The maximum data rate available to the 3G or 4G modem depends on provisioning by the network operator.

2.3 HSPA+

High-Speed Packet Access + is an improvement on UMTS with achie vable download speeds of 21Mbps.

2.4 HSDPA

HSDPA (High-Speed Downlink Packet Access) uses circuit-switched technology to transmit data at speeds of up to 7.2Mbps.

2.5 HSUPA

HSUPA (High-Speed Uplink Packet Access) is a 3G mobile protocol with uplink speeds of

5.76Mbps.

2.6 UMTS

UMTS (Univer sal Mobile Telecommunications System) is a third generation technology providing higher transfer rates.

2: Introduction

2.7 EDGE

EDGE uses the same frequencies as GPRS but offers better speeds. It is us ed when the signal strength for 3G or 4G is not sufficient.

2.8 CSD in EGSM900/GSM1800 MHz

CSD (Circuit-Switched Data) mode enables the 3G modem to transmit data over the EGSM (Extended Global System for Mobile communications) frequency or the GSM frequency. The modem behaves as a dual-band mobile phone behaves.

3: Getting started

3 Getting started

3.1 Serial number

When you receive your GW1000 Series router package retain the outer packaging. The label containing the model number, serial number (S/N) and part number (P/N) is located on the side of the packaging box.

Each GW1000 Series router is assigned a unique serial number. Record your device serial number on your warranty card or somewhere you can easily access it. You must reference your unique serial number (S/N) when you contact your distributor or Virtual Access support for instal lation and configuration confirmation or should you request service on the device.

Figure 1: Example of a GW1000 label showing the serial number

Unpack the contents. There is a matching label located on the bottom of the router.

3.2 Inserting the S IM card

1. Ensure the unit is powered off.

2. Hold the SIM card with the chip side facing down and the cut corner top left.

3. Gently push the SIM card into SIM slot 1 until it clicks in.

4. To remove the SIM card, gently push the SIM card. The card will click out.

3.3 Connecting the antenna

The GW1000 Series router is shipped with one antenna suitable for the model you ordered. If you require antenna diversity, contact your reseller.

Screw the antenna into the MAIN SMA connector located on the rear of the GW1000.

3.3.1 Antenna diversity

The GW1000 Series router has a MAIN connector and an AUX and GPS connector for connection of a second antenna to allow for antenna diversity. Antenna diversity helps improve the quality and reliability of a wireless link by mitigating problems associated with multipath distortion.

Multipath distortion is a form of RF interference that occurs when a radio signal has more than one path between the receiver and the transmitter. It commonly occurs when there is no clear line of sight between the transmitter and receiver and instead the signal is reflected off hard surfaces such as shelves, ceilings and walls.

4: GW1000 Series LED behaviour

4 GW1000 Series LED behaviour

4.1 Main LED behaviour

There are five LEDs on the GW1000.

Figure 2: LEDs on the GW1000 Series router

4.2 Power and configuration LED

The power and configura t io n LED flas hes or is solid depending on the router’s status.

LED Colour Status

PWR CONFIG

Green flashing quickly Unit is booting from p ower on Green flashin g slowly Unit is in recovery m od e Green flashing quickly Unit is in factory c onfig Green on Unit is in either config 1 or config2

Table 1: Power/config LED colours and status descriptions

4.3 SIM LED

The SIM LED flash es or i s soli d depending on which SIM is in use and its status.

LED Colour Status

SIM

Green on Using SIM Connected to network. Green flashing Using SIM Attempt ing to connect to network.

Table 2: SIM LED colours and status descriptions

4.4 Signal strength LEDs

There are two signal strength LEDs. They are both green.

LEDs

Colour

Status

Green Off/off No signal detected. Green flashing Off/on Low signal strength. Green flashing On/off Medium signal strength. Green On/on Good signal stren gth.

Table 3: Signal strength LED status descriptions

4: GW1000 Series LED behaviour

4.5 WiFi LED

The WiFi LED indicator is blue.

LED Colour Status

On

WiFi is enabled.

Flashing Data activity on WiF i interface.

Table 4: WiFi LED status description

4.6 Ethernet port LED behaviour

The Ethernet port has two LEDs: a LINK LED (green) and an ACT LED (amber). When looking at the port, the LED on the lef t hand side is the LINK LED, and the AC T LED is on the right hand side.

Figure 3: Ethernet LED on the rear of the GW1000 Series router

Link LED (green)

Off No physical Ethe r net link detected

On

Physical Ethe r net link detected

ACT LED (amber)

Off

No data is being transmitted/rec eived over the link

Flashing Data is being transmitted/ received over the link

Table 5: The Ethernet LEDs activity descriptions

5: Configuring the GW1000 Series router for 3G/4G access

5 Configuring the GW1000 Series router for 3G/4G access

1. Ensure the SIM is inserted into SIM 1 slot and that the power is connected to the router.

2. To connect to the router’s web page, either set your computer network interface card to point to 192.168.100.1/24 as a gateway or set the card to receive an IP via DHCP.

3. When the router has booted up, browse to 192.168.100.1 and enter the default user name and password.

User name: root Password: admin

Figure 4: The GW1041 login page

4. Click Login.

If the router is operating in its factory configuration mode, a warning message appears explaining that after you have made changes, you must switch the router to config 1 for the changes to take effect.

Figure 5: The router is operating in factory configuration mode

5. Read the message and click OK.

6. To configure any relevant interface, go to the top menu, select Network -> Interfaces.

5: Configuring the GW1000 Series router for 3G/4G access

Figure 6: The GW1000 Series router interfaces menu

7. Click Edit on WAN or LAN to make your changes. For WAN connectivity, the Common Configuration page appears.

Figure 7: The common connectivity page

8. Ensure you have selected the General Setup tab.

9. For single SIM implementation, in the SIM drop down menu, select SIM 1.

10. Enter the APN information and the PAP/CHAP username and password.

11. Click Save & Apply.

12. To enable a 3G/4G connection to connect on boot up, select the Advanced Settings tab.

13. Select Bring up on boot.

14. Click Save.

15. When you have made all your changes, you can view a change summary by clicking UNSAVED CHANGES in the top menu.

virtual access GW1000 Series Quick Start Manual

Specifications and Main Features

Frequently Asked Questions

User Manual