Virgin Mobile 2200 User Manual

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MiFi®2200

Broadband2Go

3G Nationwide Wireless Internet

No Contract

Only Pay For What You Need

Connect Up to 5 Wi-Fi Enabled

Devices at Once

Plans Start at Just $10

VIRGINMOBILEUSA.COM

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Patents and Licenses

Licensed by QUALCOMM® Incorporated under one or more of the following patents:

4,901,307 5,490,165 5,056,109 5,504,773 5,101,501 7,392,039

5,506,865 5,109,390 5,511,073 5,228,054 5,535,239 7,574,737

5,267,261 5,544,196 5,267,262 5,568,483 5,337,338

5,600,754 5,414,796 5,657,420 5,416,797 5,659,569

5,710,784 5,778,338 5,129,098 6,829,481 7,319,715

Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents.

Software License

Proprietary Rights Provisions:

The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers. Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel Wireless and/or Novatel Wireless’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access to the software drivers to any person for any purpose other than processing the internal data for the intended use of the software drivers.

U.S. Government Restricted Rights Clause:

The software drivers are classied as “Commercial Computing device Software” and the U.S. Government is acquiring only “Restricted Rights” in the software drivers and their Documentation.

U.S. Government Export Administration Act Compliance Clause:

It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the laws of any other country.

Trademarks and Service Marks

Novatel Wireless is a trademark of Novatel Wireless, Inc., and the other trademarks, logos, and service marks (collectively the “Trademarks”) used in this user manual are the property of Novatel Wireless or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Novatel Wireless or any other Trademark displayed in this user manual without the written permission of Novatel Wireless or its respective owners.

• MobiLink, Novatel Wireless, and the Novatel Wireless logo are all trademarks of Novatel Wireless, Inc.

• MiFi and the MiFi logo are registered trademarks of Novatel Wireless, Inc.

• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or

other countries.

• Apple®, Mac®, and Mac OS® are trademarks of Apple, Inc., registered in the U.S. and other countries.

• Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

The names of actual companies and products mentioned in this user manual may be the trademarks of their respective owners.

FCC ID: PKRNVWMiFi2200

PN 90026187 R1 MASTER 062910 Please visit www.novatelwireless.com for the latest information about your device.

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Contents

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

MiFi® 2200 Device Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Your MiFi 2200 Intelligent Mobile Hotspot Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

LED States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Caring for Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using Your MiFi 2200 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using Your MiFi Device for the First Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Inserting and Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Powering the MiFi 2200 Device On and O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connect in Wi-Fi Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Connecting to the MiFi 2200 Device for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

MiFi Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

MiFi Device Settings Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Open MiFi Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

The Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

The Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Home Page Sections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Password Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Create a New Administrative Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Wi-Fi Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Wi-Fi Proles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Choosing a Prole . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Setting Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Setting Up a Temporary Hotspot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

MAC Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Finding the MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Using MAC Filtering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Wi-Fi Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Wi-Fi Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

WWAN Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

WWAN Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

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WWAN Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

WWAN Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

WWAN Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Trac Counters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Connection Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Advanced Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Advanced Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

3G Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Cong File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Cong File Download. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Cong File Upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Port Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Port Filtering for Standard Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Port Filtering for Custom Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

TCP/IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Restarting or Resetting Your MiFi Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Common Problems and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Use the Master Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Technical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Product Specications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Safety Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Limited Warranty and Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

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Product Overview

MiFi 2200 Device Overview

Your MiFi 2200 Intelligent Mobile Hotspot Device

Power Management

Using the microUSB Cable

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MiFi® 2200 Device Overview

Thank you for choosing the Novatel Wireless MiFi® 2200 Intelligent Mobile Hotspot Device for Mobile Broadband and Wi-Fi!

This device operates over high-speed Mobile Broadband networks in the 800/1900 bands enabling you to connect at high speeds to the Internet, your corporate Intranet, Wi-Fi-enabled devices and access your email virtually anywhere!

MiFi 2200 Device is an Intelligent Mobile Hotspot, empowering you with high-speed data access on your wireless data network and Wi-Fi connectivity.

Features

With the MiFi 2200 Device, you can:

• Connect to High-Speed Wireless Data

• Beneﬁt from Wi-Fi Connectivity

• With the MiFi 2200 Intelligent Mobile Hotspot Device, connect via Wi-Fi and access high-speed mobile broadband service to browse the Internet, access email, run business applications and more from a computer or most Wi-Fi-compatible devices.

• The MiFi 2200 Device enables multiple Wi-Fi-enabled devices to connect at one time, such as notebooks, desktops, tablet computers, personal digital assistants, and most Wi-Fi-enabled consumer devices.

• Typical battery usage time is up to 4 hours active and up to 40 hours standby in Wi-Fi mode (with one Wi-Fi connected device).

• Manage Wireless Network Activity – MiFi Device Settings

MiFi Device Settings: Allows you to manage, monitor, and customize your Wi-Fi Mobile Broadband connection through an easy-to-use interface when the device is in Wi-Fi mode (that is, without the use of the USB cable).

Additional features include:

• Advanced embedded antenna design for Mobile Broadband and Wi-Fi

• VPN capability

• Auto detection and connectivity options

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Package Contents

The MiFi 2200 Device package includes:

• MiFi 2200 Intelligent Mobile Hotspot Device

• AC Wall Charger

• Lithium Ion Battery

• Carry Pouch

• microUSB cable

• Quick Start Guide

Product User Guide available for download at http://www.virginmobileusa.com

System Requirements

• Internet browser (for example, Internet Explorer, Safari, Firefox, Opera, Chrome)

• Wireless interface (802.11b/g)

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Your MiFi 2200 Intelligent Mobile Hotspot Device

Your MiFi 2200 Device has the following parts:

➊ Power Button / LED: Powers on and o the device. The LED indicates power, battery status,

and roaming activity.

➋ microUSB Connector: The AC charger connects here.

➌ Service Status LED: Provides information about your mobile broadband connection.

➍

Network Name and Password: The precongured name of your network (SSID) and your network password (also called a network key) will be printed on a label attached to the back of your MiFi Device .

➎ Master Reset Button: Resets device to factory default settings. [See Master Reset Button

(page 62).]

➏ Battery Compartment: Battery is placed here.

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LED States

The MiFi Device LEDs provide valuable information about the state of the device and connection

Service Status LED

No Light — Device is powered o. Green

Power Button LED

No Light — Device is powered o. Green

Red

Solid The MiFi Device is powered on and connected

to a mobile broadband network, but is not transmitting or receiving data.

Slow Blinking The MiFi Device is powered on but there is no

service.

Intermittent Blinking The MiFi Device is transmitting / receiving

mobile broadband data. The blinking rate is proportional to the data speed.

Solid

Glowing

Blinking Battery is critically low.

The MiFi Device is powered on and fully charged.

The MiFi Device is in standby mode (power saving). Press the power button to wake up the device.

Amber

Solid

Blinking

Battery is charging.

Error. [See Troubleshooting

(page 57).]

Caring for Your Device

As with any electronic device, the MiFi 2200 Device must be handled with care to ensure reliable operation. Novatel Wireless recommends the following handling guidelines:

• Do not apply adhesive labels to the MiFi 2200 Device; they may cause the device to potentially overheat and they may alter the performance of the antenna system.

• The USB connector cable should plug easily into your computer’s Type A USB port. Forcing the device into a port may damage the connector.

• Protect the MiFi 2200 Device from liquids, dust, and excessive heat.

• Store the MiFi 2200 Device in a safe place, when not in use.

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Power Management

Your device will work from its battery or when plugged into a power source.

• Battery — The battery will last for up to four hours. Charge the battery by plugging in the AC adapter. While the battery is charging the Power Button LED will be solid amber. When the battery is fully charged, it will be solid green.

• Wall power — Use the device by plugging it into a wall socket. The MiFi Device battery will charge while it is plugged in.

Using the Battery

• Do not use sharp objects to access the battery well, as this may damage the device and the battery.

• Do not use excessive force to remove the battery or to access the battery well.

• Battery life depends on the network, signal strength, temperature, features, and accessories used.

• New batteries or batteries stored for a long time may take more time to charge.

• When charging your battery, keep it near room temperature.

• When storing your battery, keep it uncharged in a cool, dark, dry place.

• Never expose batteries to temperatures below -10 the device in an unattended vehicle since temperatures may be outside the temperature range for this device.

• It is normal for batteries to gradually wear down and require longer charging times. If you notice a change in your battery life, it is probably time to purchase a new battery.

• Some batteries perform best after several full charge/discharge cycles.

C (14oF) or above 45oC (113oF). Never leave

IMPORTANT! Whenever you remove or insert either the battery or the SIM card, ensure your

MiFi device is not connected to any device or power source. Never use tools, knives, keys, pens or any type of object to force the door open or to remove the battery. Using any of these types of objects could result in puncturing the MiFi battery.

WARNING! Failure to use approved batteries and chargers may increase the risk that your

device will overheat, catch ﬁre, or explode, resulting in serious bodily injury, death, or property damage. To avoid risk of explosion, never dispose of batteries in a ﬁre.

NOTE Contact your local recycling center for proper battery disposal.

Before using the MiFi 2200 Device, read the battery safety information in the “Safety Hazards” section of this guide. [See Proper Battery Use and Disposal (page 69).]

Page 11

Using Your MiFi 2200 Device

Using Your MiFi Device for the First Time

Connect in Wi-Fi Mode

Page 12

Using Your MiFi Device for the First Time

IMPORTANT! The MiFi 2200 Device requires an activated account in order to function.

Inserting and Charging the Battery

NOTE The battery should be fully charged before using the MiFi 2200 Device for the ﬁrst time.

➊ Open the battery compartment, located on the bottom of the device.

➋ Insert the battery by lining up the gold contact points on the battery with the gold contact

points in the battery compartment.

Page 13

➌ Once the battery is secure, place the battery cover back on the device until it locks into place.

➍ Connect the microUSB end of the AC wall charger to the microUSB port of the device as

shown.

➎ Plug the other end of the AC wall charger into the appropriate electrical outlet. Charge for at

least two and a half hours.

CAUTION! Use only an approved charging accessory to charge your device. Use of an

incompatible charger may cause damage to your device and void the warranty.

Powering the MiFi 2200 Device On and O

To power the device on:

➤ Press the Power button until the Power LED lights up solid green.

To power the device oﬀ:

➤ Press and hold the Power button until the Power LED shuts o.

NOTE The device remains on while charging.

Page 14

Connect in Wi-Fi Mode

Tip! The default SSID for your MiFi Device is Virgin Mobile MiFi2200 xxx Secure. Your SSID and 11-digit

Network Key are printed on the back of your device. (The ‘xxx’ are the last three characters of your MiFi Device’s MAC address.)

➊ Use the Wi-Fi manager on your computer to select your Virgin Mobile MiFi2200 xxx Secure

network name (SSID).

» From a Windows PC: Open the Control Panel and select the Network and Sharing Center. Select

the Connect to a network option. Choose Virgin Mobile MiFi2200 xxx Secure from the list of available networks.

» From a Mac computer: Select System Preferences > Airport. Choose Virgin Mobile MiFi2200 xxx Secure

from the Network Name dropdown menu.

➋ Click Connect.

➌ Enter your 11-digit password when prompted for a security key.

Tip! The steps to connect to a Wi-Fi network vary depending on your operating system and whether you

use the native application or third-party software. Generally you click an icon (often in the Windows notiﬁcation area or System Preferences > Network

on a Mac) where you can select “View Available Wireless Networks.” If you are unfamiliar with wireless networking on your computer, consult the computer help system.

Page 15

Connecting to the MiFi 2200 Device for the First Time

➊ On your computer launch a new web browser session.

➋ From your computer’s Web browser, enter http://virginmobile.miﬁ into the address window

and press the Enter or Return key.

Tip! You can use either of these addresses:

http://virginmobile.miﬁ http://192.168.1.1

An onscreen wizard launches and guides you through activating your MiFi Device.

➌ Enter the default login password admin when requested. Click Login.

Page 16

➍ On the MiFi Device Setup Wizard Service Activation screen, click Yes if you already have an

Account# and MSID. Clicking No launches Virgin Mobile’s Account Creation portal where you are prompted to set up an account.

➎ Click Next.

Page 17

➏ On the MiFi Device Wizard MiFi Device Activation screen, enter the Account # and MSID you

received when you activated your service.

➐ Click Next.

Page 18

➑ Click Yes, change password, then enter and verify the new password in the appropriate elds.

You have the option to keep the default admin password, but changing the password adds another level of security for you. We strongly recommned that you change your password.

➒ Click Next.

Page 19

➓ Click Finish and your MiFi Device will restart. If your network does not reconnect

automatically, you can manually reconnect to your MiFi Device using your Wi-Fi manager. [See Connect in Wi-Fi Mode (page 13).]

IMPORTANT! Be sure to record the new administrative password.

Page 20

MiFi Device Settings

MiFi Device Settings Basics

Home Page

Password Settings

Wi-Fi Menu

WWAN Menu

Security

Advanced

Page 21

MiFi Device Settings Basics

Open MiFi Device Settings

➊ Open your Web browser and enter http://virginmobile.mi into the address window.

➋ Type the administrative password into the Login box in the upper right corner and click Login.

The Home page opens.

Page 22

The Home Page

The Home page is the rst screen you see after logging in and is the main point of entry for all your work.

The Menu Bar

The menu bar runs horizontally along the top of the MiFi Device Settings interface. Besides allowing you to select menu items, the menu bar also displays information about your MiFi Device’s signal strength, network connection, and battery level.

Page 23

Home Page Sections

The Home page is divided into two sections that you can expand or collapse. Click the solid black pointer next to the section title to expand or collapse that section.

Internet Connection

The Internet Connection section tells you:

• Your connection status.

• The number of bytes received and transmitted. This information is for reference only. For an accurate reading of your usage, go to www.virginmobileusa.com.

• The duration of the current connection.

• The IP address of and subnet mask for your MiFi Device.

Connect / Disconnect Button

Click Connect or Disconnect to connect or disconnect from the network.

Setup Wizard Button

Click Setup Wizard to change the administrative password or your Virgin Mobile Account # setting.

Page 24

Wi-Fi

The Wi-Fi section tells you:

• The prole currently in use.

• The network name (also known as the SSID).

• The security method in use.

• The number of users currently connected to your MiFi Device.

• The IP address of and subnet mask for the Wi-Fi network.

• To change Wi-Fi settings, use the Wi-Fi menu. [See Wi-Fi Menu

(page 25).]

Page 25

Password Settings

Password settings allow you to change the administrative password that gives access to the browser interface for your MiFi2200 Device.

IMPORTANT! Record your administrative password. If you forget it, you will have to reset your MiFi

Device before you can use the MiFi Device Settings interface again [See Master Reset Button (page 62).]

Create a New Administrative Password

➊ Type your current MiFi Device administrative password in the Current Password box.

➋ Type the new password (must have 4 to 64 characters) in the New Password box and then

again in the Verify New Password box.

➌ Click Apply.

Page 26

Wi-Fi Menu

The Wi-Fi menu has three components:

• Wi-Fi Proﬁles — to view or change settings for your secure prole or to set up a temporary hotspot.

• MAC Filter — to allow only certain devices to connect to your MiFi Device, based on their MAC addresses.

• Status — to view prole information, see who is connected to your MiFi Device, and view the Wi-Fi log. You can also retrieve your network key from this page.

Page 27

Wi-Fi Proles

Click Wi-Fi Proles on the Wi-Fi menu to congure your secure prole or set up a temporary hotspot.

The Wi-Fi Prole page displays the following information:

• Proﬁle — The prole currently being used. [See Choosing a Prole

• Network Name (SSID) — Name of the network you are connected to. You can change the name to something more descriptive if you want, or if other devices are in use within range of yours. Some examples of network names would be:

• Secure — MiFi2200 754B Secure

• Open — MiFi2200 754B

• Temporary Hotspot — MiFi2200 754B Temp

• 802.11 Mode — The type of wireless networking you are currently using. The available modes are:

• 802.11g+802.11b

• 802.11g

• 802.11b

(page 27.)]

Page 28

• Channel — The radio channel that the device is using. This should be usually set to Auto (default) and left unchanged. Available channels are 1 through 11.

• Security — The type of security the prole is using. This applies to the secure and the temporary hotspot proles. [See Setting Security

• Authentication — Locked to Open Access for all proles.

• Encryption — Displays the type of encryption for the security type in use.

• Network Key — Passcode or password used to access the network. The required format varies by type of security.

(page 27).]

Choosing a Proﬁle

➤ Select a prole from the Prole list:

• Secure — This is the prole you should use most of the time. You can set up this prole with the security measures you need to use your MiFi Device safely.

• Temporary Hotspot — This prole allows you to set up a secure temporary hotspot to allow others in your work area (maximum of ve) to go online at the same time.

• Open — This prole does not require a password to connect to your MiFi Device. Any user who can see your network name (SSID) can connect to your MiFi Device.

Setting Security

You can use WEP (64- or 128-bit), WPA Personal/PSK, WPA2 Personal PSK, or WPA/WPA2 Mixed Mode security.

Tip! Some Wi-Fi clients become confused if the security is changed and the network name is not. If you

change security settings and do not get asked for the new network key when you try to reconnect, delete the existing “old” network name from your “Preferred Networks” list. Then you can reconnect using the new network name.

IMPORTANT Record your network key.

➊ From the Wi-Fi Prole page, select Secure as the Prole.

➋ Select a security protocol from the Security list. (The Encryption box displays the

corresponding encryption level.)

➌ Enter a new network key in the Network Key box. (Permissible characters are listed in gray

just under the box.)

➍ Click Apply. Your device will restart, and you must reconnect to your wireless network using

the new network key.

Page 29

Setting Up a Temporary Hotspot

You can use this prole to create a secure temporary hotspot to allow a maximum of ve connections to your MiFi Device at one time.

This prole generates a temporary network name and network key that you can use to allow others to connect to your MiFi Device without your having to change the security settings on your secure prole.

To set up the temporary hotspot.

➊ From the Wi-Fi Prole page, select Temporary Hotspot as the prole.

You will see a new (temporary) network name (SSID) and network key. In the example shown below, the temporary network name is “MiFi2200 2FFE Temp” and the temporary network key is “12345.”

➋ Click Apply. Your device will restart, and you must reconnect to your wireless network with

the temporary network name and network key.

Members of your workgroup can now use the temporary network name and network key to connect to your device.

Tip! Click “Generate new values” to create a new network name and network key.

Page 30

MAC Filter

MAC ltering allows you to limit access to your MiFi Device to only those devices with a specied MAC address (a unique code assigned to hardware such as network adapters).

The MAC Filter page allows you to enable or disable MAC ltering and to add or delete MAC addresses from the trusted client list.

IMPORTANT! Do not enable MAC ﬁltering unless you have added your own MAC address to

the trusted client list. Otherwise you will be unable to access your MiFi Device.

Page 31

Finding the MAC Address

The MAC Address is also known as a hardware or physical address for a device, usually a network adapter. It consists of six pairs of numbers and letters (for example, 00-21-9B-1C-64-34).

You can view the MAC address for any device connected to your MiFi Device in the Wi-Fi Clients section of the Wi-Fi Status page. [See Wi-Fi Clients

• On a Windows machine, you can nd the MAC address by running “ipcong /all” from the Command Prompt window. The MAC address is referred to as the Physical Address. (Select Start > All Programs (or Programs) > Accessories > Command Prompt to open the Command Prompt window.)

• On a Mac, open System Preferences > Network. In the Show list, click Airport. The MAC address is the Airport ID.

(page 33).]

IMPORTANT! Make sure you get the MAC address for the wireless network adapter and not the

Ethernet controller (NIC) if the machine has both.

Using MAC Filtering

➊ From the MAC Filter page, type the MAC address for your computer into the Add Trusted

Client MAC Address box and click Add Client. You can use either “:” or “-” as the separator (for example, 00:21:9B:1C:64:34 or 00-21-9B-1C-64-34).

Tip! You can cut-and-paste your computer’s address from the Wi-Fi Clients section of the Wi-Fi Status

page. [See Wi-Fi Clients (page33).]

➋ If desired, type the MAC address for other computers into the Add Trusted Client MAC

Address box and click Add Client.

➌ Select the Enable MAC Filter check box and click Apply.

Page 32

Status

Wi-Fi Status provides you with information about your wireless network.

Page 33

The Wi-Fi Status page is divided into three sections.

Wi-Fi Network

The Wi-Fi Network section of the Wi-Fi Status page displays the following information:

• Prole currently in use.

• Network Name (SSID) for your MiFi Device.

• Number of clients currently connected.

• Maximum number of clients allowed to connect to your MiFi Device. You can select the maximum number of connections (up to 5) in the Clients Allowed box.

• Channel being used.

• Current wireless mode.

• Security type and encryption for the current prole.

• Network Key link. (Click to retrieve the network key.)

Page 34

Wi-Fi Clients

The Wi-Fi Clients section of the Wi-Fi Status page shows the clients that are currently connected to your MiFi Device. This is another way you can nd the MAC address for a particular device.

Wi-Fi Log

➤ Click the Wi-Fi Log button to view a listing of Wi-Fi events (most recent rst).

Page 35

WWAN Menu

The WWAN menu displays information about your 3G Virgin Mobile network connection, and provides tools for technical support.

The WWAN Menu has two components:

• Diagnostics — use to view the status of your connection to the network, view information about your MiFi Device, or view an event log about your connections to the network.

• Status — use to view information about your internet connection, to view trac counters, or to view an Internet connection log.

Page 36

Diagnostics

Click Diagnostics in the WWAN menu to access status information about your Internet connection and MiFi Device.

Page 37

The WWAN Diagnostic page is divided into three sections.

WWAN Connection

The WWAN Connection section displays the following information:

• Connection status:

• Connected — connected and transmitting data

• Dormant — connected but not transmitting data

• Disconnected — not connected to the network

• Not Activated — device is not activated. You will need to run Setup Wizard on the Home page to activate your MiFi Device. [See Home Page Sections

• Type of network (technology) you are connected to.

(page 22).]

Page 38

WWAN Modem

The WWAN Modem section displays the following information:

• Manufacturer — manufacturer of your MiFi Device.

• Model — model name or number of your MIFi Device.

• Firmware version — current internal software (rmware) version.

• ESN — unique number the network uses to identify your MiFi Device.

• MDN — public ID for your specic wireless service.

• MSID — internal ID your network uses to identify your account.

• NAI — address of your MiFi Device on the network.

• PRL Version — use to verify that your PRL (preferred roaming list) is the most current.

IMPORTANT! Do not click Reset Modem unless you have received an MSL number from

technical support. Reset Modem clears your network account information and will require reactivation of your MiFi Device.

Page 39

WWAN Event Log

The WWAN Event Log section lists network connection events and times when they occurred. Technical support uses the log as a troubleshooting tool.

Page 40

WWAN Status

The WWAN Status page displays information about your internet connection.

Page 41

The WWAN Status page is divided into three sections.

Internet Connection

The Internet Connection section displays the following information:

• Status of the connection

• Number of bytes received and transmitted

• Duration of the current connection

• Your MiFi Device’s IP address and subnet mask

• Gateway IP address

• DNS server IP address

➤ Click Disconnect to leave the network or Connect to rejoin the network.

Page 42

Traﬃc Counters

The Trac Counters section displays the following:

• Date and time connection was made

• Total duration of connection

• Total data bytes received and transmitted, plus the total for both directions

This section displays both a cumulative (lifetime) count and a count for the current session (which can be reset).

➤ Click Reset Counter to set all counts back to zero.

Page 43

Connection Log

Click Connection Log to display a log of outgoing trac showing these details:

• Date/Time

• Client IP Address (IP address of sender)

• Destination (IP address of recipient)

• Port (computer port through which data was sent)

• Type (connection protocol used)

Page 44

Advanced Menu

The Advanced menu allows you to back up and restore your conguration, specify router settings such as DHCP, port ltering, and port forwarding, and to customize power management settings.

The Advanced menu has seven components:

• Advanced Options — use to enable SSID broadcast, auto-connect to the network, DHCP, VPN passthrough, or the system log.

• Conﬁg File — use to back up or restore a le containing your MiFi Device settings.

• Port Filtering — use to specify which applications can access the Internet and through which port(s).

• Port Forwarding — use to specify which applications can access your computer through the Internet and through which port(s). You might use this if you have an FTP server on your system or play certain online games.

• Power Management — use to customize your MiFi Device’s power-saving settings.

• TCP/IP — use to view or change the IP address and subnet mask for your MiFi Device, and to view the MAC address and DHCP address range for your MiFi Device.

• System Status — use to view information about your MiFi Device and to view the system log. You can also restart your MiFi Device or restore it to its factory default settings.

Page 45

Advanced Settings

Click Advanced Options in the Advanced menu to congure your MiFi Device or to enable the system log.

Page 46

The advanced Settings page is divided into four sections.

Access Point

Enabling SSID broadcasting allows other nearby computers to see your MiFi Device’s network name (SSID). This is what you see when you select “View Available Wireless Networks.”

Disabling SSID broadcasting provides additional security but you will have to re-enable it if you lose your automatic connection.

➤ Select the SSID broadcast enable check box to enable SSID broadcasting, or clear the check

box to disable SSID broadcasting, and then click Apply.

3G Modem

Enabling auto-connect allows your MiFi Device to connect to your network automatically when it is turned on.

➤ Select the Auto-connect enable check box to enable auto-connection, or clear the check box

to disable auto-connection, and then click Apply.

Page 47

Router

Enabling the DHCP server allows your MiFi Device to automatically assign a local IP address to a new device joining your network (such as a wireless printer or an additional laptop). When the DHCP server is disabled, you will have to assign static IP addresses to all devices on your network.

➤ Select the DHCP Server enable check box to enable the DHCP server, or clear the check box to

disable the DHCP server, and then click Apply.

VPN passthrough is required if you are going to connect to a VPN (such as a corporate system).

➤ Select the VPN Passthrough enable check box to enable VPN passthrough, or clear the check

box to disable VPN passthrough, and then click Apply.

NOTE Please check with your Corporate IT department for supported VPN protocols.

System

The System section allows you to select your preferred language, date format, and time format, and to turn on the system log.

NOTE You can view the system log from the System Status page (see page 55).

➊ In the Language list, click the language you wish to use. (Currently English is the only option,

and this list is disabled [grayed-out]).

➋ In the Date/Time list, click the date format (U.S. or European) and the time system (12-hr or

24-hr) that you want to use.

➌ Optionally, you can select the System log enable check box if you want to create a system

log.

➍ Conrm your selections and click Apply.

Page 48

Cong File

Click Cong File in the Advanced menu to back up your conguration le (MiFi Device settings) to your computer, or to restore a saved conguration le from your computer.

The Cong File page is divided into two sections and allows you to back up and restore your MiFi Device conguration settings.

Conﬁg File Download

Back up your MiFi Device setting ﬁle to your computer

➊ Click Download File.

➋ Click Save to place the le “cong.xml.savele” on your computer. You may rename the le. (If

the le opens in your browser instead of downloading, use your browser’s File menu to save the le to your computer.)

Page 49

Conﬁg File Upload

Restore your MiFi Device Settings ﬁle to MiFi Device

➊ Click Browse and navigate to the backup le on your computer.

➋ Click the le to highlight it and then click Open.

➌ Click Upload File.

➍ Click OK when the “Upload completed” message appears.

IMPORTANT! If your Wi-Fi settings have changed since you created the backup ﬁle, you may

lose your connection after restoring from the backup ﬁle. You will need to reconnect using your new (changed) settings.

Page 50

Port Filtering

Click Port Filtering in the Advanced menu to enhance the security of your system by controlling which applications are allowed to access the Internet.

Port ltering allows you to conserve bandwidth by preventing non-business applications from accessing the Internet. It can also be used to specically allow certain applications such as games and video conferencing software to use certain ports to access their online components.

The Port Filtering page allows you to enable port ltering, allow selected applications to access the Internet, and set up custom applications for access to the Internet.

Page 51

Port Filtering for Standard Applications

➊ From the Port Filtering page, select the Enable Port Filtering check box.

➋ Select the check boxes for the applications for which you want to allow access to the

Internet.

➌ Click Apply.

NOTE MiFi Device uses standard ports for these applications. If you have applications that do not use the

standard ports or that are not listed under Allowed Applications, use Custom Applications.

Port Filtering for Custom Applications

To set up port ltering for a custom application, you will need to know the port numbers (up to ve ports or port ranges) and the protocol (TCP, UDP, or both) the application uses for its outgoing trac.

➊ From the Port Filtering page, select the Enable Port Filtering check box.

➋ Click Custom Applications.

➌ Enter a name for the application and click the Ports link.

Page 52

➍ Enter the port or port range. You can enter up to ve ports or port ranges.

• Single port — enter the port number in both elds.

• Port range — enter the beginning port number in the left eld and the ending port number in the right eld.

➎ For each port number or range, select the protocol (TCP, UDP, or both) used by that port or

port range.

➏ Click Hide.

➐ Click Apply.

Page 53

Port Forwarding

Port forwarding allows designated users or applications to reach specied servers, such as FTP and DNS servers, on your computer. Also, some online games require incoming access to work properly.

IMPORTANT! You will need to set up static IP addresses on your WLAN for each device that

has an application to which you want to forward.

The Port Forwarding page allows you to enter the local static IP address for each application that you want to receive trac from the Internet.

➊ From the Port Forwarding page, select the check box for the application you want to enable.

➋ Type the local static IP address of the device hosting the application into the IP Address on

WLAN box.

➌ Click Apply when you have nished adding applications.

IMPORTANT! Port forwarding creates a security risk and should be disabled when not needed.

Page 54

Power Management

When your MiFi Device is on battery power, you can set the length of time before it shuts down. You can also turn o your MiFi Device’s LEDs to save additional power.

Use the Power Management page to set how long your MiFi Device is idle before it shuts down.

➊ From the Power Management page, select the Disable LEDs check box to disable or clear the

check box to enable your MiFi Device’s LEDs.

NOTE The Disable LEDs option turns oﬀ all LEDs except for critical errors and low battery.

➋ In the Battery Power section, click the time that elapses before your MiFi Device will shut

down (2 to 60 minutes); or click Never to disable this feature when your MiFi Device is on battery power.

➌ Click Apply.

Page 55

TCP/IP

The TCP/IP page allows you to view the local (WLAN) IP address and the MAC address for your MiFi Device.

From the Advanced menu, click TCP/IP to display the following information about your MiFi Device:

• Local IP address

• Subnet mask

• MAC address of your MiFi Device

• DHCP address range used by your MiFi Device’s DHCP server

The IP address and subnet mask can be changed by entering new numbers and clicking Apply. If you have devices on your network with local static IP addresses, those addresses should not be within the DHCP range.

Page 56

System Status

The System Status page allows you to view real-time system information and the system log, and to restart your MiFi Device or restore it to factory defaults.

From the Advanced menu, click System Status to display the following information about your MiFi Device:

• Manufacturer

• Model

• Serial number

• AP (access point) version

• Router version

• Modem version

• System log (if enabled)

Page 57

Restarting or Resetting Your MiFi Device

In addition to viewing status information, you can restart your MiFi Device or reset it to factory defaults from the System Status page.

➤ Click Restart to re-initialize your MiFi Device (same as turning it o and on again).

– or –

➤ Click Reset to Factory Defaults to reset your MiFi Device Wi-Fi settings to the original factory default

settings.

IMPORTANT! After executing either step you may lose your connection and have to

reconnect, and after clicking Reset to Factory Defaults you will need to rerun the startup wizard to reset your security.

Page 58

Troubleshooting

Overview

Common Problems and Solutions

Use the Master Reset Button

Technical Support

Page 59

Overview

The following tips will help solve problems that might be encountered while using the MiFi 2200 Device:

• Make sure you are using the MiFi 2200 Device in the correct geographic region.

• Ensure that the wireless network’s coverage extends to your current locations.

• If you are using the MiFi Device in Wi-Fi Mode, power it o and then on again.

When properly installed, the MiFi 2200 Device is a highly reliable product. Most problems are caused by one of these issues:

• System resources required by the MiFi 2200 Device are being used by other devices. (Rebooting your computer will often clear this up.)

• Network coverage is not available (either because you are outside the coverage area of your network operator or because of an account or network problem).

Page 60

Common Problems and Solutions

The following are some common problems and solutions.

No service is available.

- OR I get a “Limited or No Connectivity” message.

➤ You are outside of the coverage area.

➤ Check with your network operator — there may be a problem with your account.

➤ Reorient MiFi Device.

➤ If you are inside a building or near a structure that may be blocking the signal, change the

position or location of the device. For example, try moving MiFi Device close to a window.

The device has no power.

The LED indicator is o and does not come on when the Power button is pressed.

➤ Ensure the battery is properly seated in the device.

➤ Ensure the battery is fully charged. Plug in the wall charger for at least 2.5 hours.

My MiFi Device powered oﬀ once I plugged it into the wall charger.

This can occur if power settings are activated after it is plugged in.

➤ Press the power button to turn it back on.

My MiFi Device just powered oﬀ without my pressing the power button.

This can occur in the following situations.

• Pressing the Master Reset button

• Restarting the device

• Switching proles

• Restoring the conguration settings

• Battery depleted

➤ Press the power button to turn it back on.

I forgot my password.

➤ You can reset the device to factory defaults using the Master Reset button. [See Use the Master

Reset Button (page 62).]

Page 61

I cannot connect to MiFi Device in Wi-Fi mode.

➊ Make sure the LEDs are on.

If the LEDs are not on, check your battery.

➋ Make sure your wireless radio / AirPort is turned on. (Check your computer help if you need

assistance.)

➌ Open your wireless network connection list.

• Windows: Right-click icon and select View Available Networks.

• Mac: Pull down list from AirPort icon.

➍ Select the MiFi 2200 Device network name (in Windows, click Connect).

When the MiFi Device is connected to the network, the status LED begins to blink.

My network does not appear in the wireless network list.

➤ Verify that the MiFi Device LEDs are on and are not showing an error condition.

[See LED States (page 8).]

➤ Refresh your network list.

• Windows: Click Refresh Network List on the left side of the Wireless Network Connection screen. If that does not work you can try the following:

1. Open Network Connections.

2. Right-click Wireless Network Connection and select Properties.

3. Click the Wireless Networks tab.

4. Delete any unused wireless connections from the Preferred Networks list and click OK.

5. Restart your computer.

• Mac: Try rebooting your computer.

How do I disconnect from the network?

➤ Wi-Fi Mode:

• Use your computer network manager.

-OR-

• Login to MiFi Device Settings and click Disconnect.

1. Open your web browser and enter http://192.168.1.1 into the address window.

2. Then retype your administrative password into the login window and click Login.

3. Click the Disconnect button.

How can I ﬁnd out how many users are connected to the MiFi 2200 Device?

Open MiFi Device Settings (http://192.168.1.1). The number of devices (users) currently connected to MiFi Device is in the WLAN section at the bottom of the screen.

Page 62

How can I check the battery level of MiFi Device?

Open MiFi Device Settings (http://192.168.1.1). The battery status icon is displayed in the menu bar.

Can I backup my conﬁguration settings?

Yes. Login to MiFi Device Settings and choose Advanced>Cong File. Click Download File. [See Cong File

(page 47).]

How do I turn oﬀ MiFi Device?

Press and hold the Power button for 5 seconds until the LEDs turn o.

What is the default administrative/login password?

admin

I am having trouble connecting to my oﬃce VPN.

Login to MiFi Device Settings and choose Advanced>Settings. Select the VPN Passthrough enable checkbox and click Apply. [See Advanced Settings (page 44).]

Page 63

Use the Master Reset Button

The MiFi 2200 Device comes with a Master Reset button that allows you to return it to its factory default state.

The Master Reset button is recessed in a hold on the back of the device. You will need a paperclip or similar object to push the button.

➊ Make sure the MiFi Device is powered on.

➋ Locate the Master Reset button on the back of the device.

➌ Insert a paperclip into the hold and hold the button down for 5 seconds until the Power LED

goes o.

Your list of wireless networks will now show the original default network when you rst congured your device.

➍ Connect to MiFi Device again.

Page 64

Technical Support

For additional information and technical support for the MiFi 2200 Device, visit the Virgin Mobile USA website at:

http://www.virginmobileusa.com

Page 65

Technical Information

Product Specications

Regulatory Notices

Safety Hazards

Limited Warranty and Liability

Page 66

Product Specications

General

Name Novatel Wireless MiFi 2200 Device Model MiFi 2200 Approvals COFETEL, NOM, CDG Weight 58 g / 2.05 oz Dimensions (W x D x H) 59 mm x 9 mm x 89 mm

Wireless Network — Dual Mode CDMA 1X/EV-DO Wireless Network — Wi-Fi Mode 802.11 b/g Default SSID VirginMobile MiFi2200 xxx Secure (plus the last

3 digits of the MAC address)

Battery

Size

Time to full charge: AC Charger

Time to full charge: computer USB cable LED Two: Power and 3G indicators Chip Set QUALCOMM™ QSC6085 Interface Type Type A USB Port for computer

1150 mAh

2.5 hrs (when not in use)

7-8 hrs (when not in use)

microUSB for device (cable included)

CDMA Technology/Bands

Technology CDMA Rev A, Rev 0, 1XRTT Band Designation 800/1900 MHz Transmit Band 824.7 – 848.31 MHz / 1851.25 – 1908.75 MHz Receive Band 1851.25 – 1908.75 MHz / 1931.25 – 1988.75 MHz

Environmental

Operating Temperature -10o C to 45o C (14o F to 113o F)

Storage Temperature -20 Drop 3.28 feet drop, no damage—fully operational

C to 65o C (-4o F to 149o F)

Vibrational Stability 5 Hz to 500 Hz, 0.1 octave/second

Page 67

Regulatory Notices

CE Marking

This device has been tested to and conforms to the essential regulatory requirements of the European Union R&TTE directive 1999/5/EC and has attained CE Marking.

Federal Communications Commission Notice (FCC – United States)

This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC rules and Industry Canada ICES-003. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment.

This equipment generates radio frequency energy and is designed for use in accordance with the manufacturer’s user manual. However, there is no guarantee that interference will not occur in any particular installation. If this equipment causes harmful interference to radio or television reception, which can be determined by turning the equipment o and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including interference that may cause undesired operation.

WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF.

SUCH ACTION MAY VOID THE WARRANTY. THE MiFi 2200 IS FACTORY TUNED. NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED. CONTACT NOVATEL WIRELESS TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE.

Page 68

NOTICE TO CONSUMERS: Any changes or modication not expressly approved by the party

responsible for compliance could void the user’s authority to operate this equipment.

NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated

in conjunction with any other antenna or transmitter, unless specically authorized by Novatel Wireless Technologies.

MODIFICATIONS: The FCC requires that you be notied that any changes or modications made to

this device that are not expressly approved by Novatel Wireless may void your authority to operate the equipment.

RF Exposure

FCC Equipment Authorization ID: PKRNVWMiFi2200

This device is only authorized for use in Mobile applications. At least 8 inches (20 cm) of separation between the antenna and the user’s body must be maintained at all times.

Page 69

Safety Hazards

Do not use your MiFi 2200 Device in an environment that may be susceptible to radio interference resulting in danger, specically:

Areas where prohibited by the law

Follow any special rules and regulations and obey all signs and notices. Always turn o MiFi Device (or the host device and remove the modem from the USB port) when instructed to do so, or when you suspect that it may cause interference or danger.

Where explosive atmospheres may be present

• Do not operate your modem in any area where a potentially explosive atmosphere may exist. Sparks in such areas could cause an explosion or re resulting in bodily injury or even death. Be aware and comply with all signs and instructions.

• Users are advised not to operate the modem while at a refueling point or service station. Users are reminded to observe restrictions on the use of radio equipment in fuel depots (fuel storage and distribution areas), chemical plants or where blasting operations are in progress.

• Areas with a potentially explosive atmosphere are often but not always clearly marked. Potential locations can include gas stations, below deck on boats, chemical transfer or storage facilities, vehicles using liqueed petroleum gas (such as propane or butane), areas where the air contains chemicals or particles, such as grain, dust or metal powders, and any other area where you would normally be advised to turn o your vehicle engine.

Near medical or life support equipment

Do not operate your MiFi 2200 Device in any area where medical equipment, life support equipment, or near any equipment that may be susceptible to any form of radio interference. In such areas, the host communications device must be turned o. The MiFi 2200 Device may transmit signals that could interfere with this equipment.

On an aircraft, either on the ground or airborne

In addition to FAA requirements, many airline regulations state that you must suspend wireless operations before boarding an airplane. Please ensure that MiFi Device is powered o (if in USB mode, your MiFi Device is removed from the USB port) prior to boarding aircraft in order to comply with these regulations. The MiFi 2200 Device can transmit signals that could interfere with various onboard systems and controls.

While operating a vehicle

The driver or operator of any vehicle should not operate a wireless data device while in control of a vehicle. Doing so will detract from the driver or operator’s control and operation of that vehicle. In some countries, operating such communications devices while in control of a vehicle is an oense.

Page 70

SAR Levels

The FCC has granted an Equipment Authorization for this wireless modem with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines.

Proper Battery Use and Disposal

WARNING!

• Never dispose of batteries in a re because they might explode.

In the event of a battery leak:

• Do not allow the liquid to come in contact with the skin or the eyes. If contact is made, wash the aected area with large amounts of water and seek medical advice.

• Seek medical advice immediately if a battery has been swallowed.

Contact your local recycling center for proper battery disposal

Guidelines for Safe and Responsible Battery Use

• Do not disassemble or open, crush, bend or deform, puncture, or shred.

• Do not modify or remanufacture, attempt to insert foreign object into the battery, immerse or expose to water or other liquids, or expose to re, explosion, or other hazard.

• Only use the battery for the system for which it was specied.

• Only use the battery with a charging system that has been qualied with the system per this standard. Use of an unqualied battery or charger may present a risk of re, explosion, leakage, or other hazard.

• Do not short circuit a battery or allow metallic or conductive object to contact the battery terminals.

• Replace the battery only with another battery that has been qualied with the system per this standard. Use of an unqualied battery may present a risk of re, explosion, leakage, or other hazard.

• Promptly dispose of used batteries in accordance with local regulations.

• Battery usage by children should be supervised.

• Avoid dropping the device or battery. If the device or the battery is dropped, especially on a hard surface, and the user suspects damage, take it to a service center for inspection.

• Improper battery use may result in a re, explosion, or other hazard.

Page 71

Limited Warranty and Liability

Novatel Wireless warrants for the 12 month period immediately following receipt of the Product by Purchaser that the Product will be free from defects in material and workmanship under normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

The exclusive remedy for a claim under this warranty shall be limited to the repair or replacement, at Novatel Wireless’ option, of defective or non-conforming materials, parts or components. The foregoing warranties do not extend to (I) non conformities, defects or errors in the Products due to accident, abuse, misuse or negligent use of the Products or use in other than a normal and customary manner, environmental conditions not conforming to Novatel Wireless’ specication, of failure to follow prescribed installation, operating and maintenance procedures, (II) defects, errors or nonconformity’s in the Product due to modications, alterations, additions or changes not made in accordance with Novatel Wireless’ specications or authorized by Novatel Wireless, (III) normal wear and tear, (IV) damage caused by force of nature or act of any third person, (V) shipping damage, (VI) service or repair of Product by the purchaser without prior written consent from Novatel Wireless, (VII) products designated by Novatel Wireless as beta site test samples, experimental, developmental, reproduction, sample, incomplete or out of specication Products, or (VIII) returned products if the original identication marks have been removed or altered.

Page 72

Glossary

Page 73

Glossary

● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. The

evolution of 3G technology is as follows:

GSM technologies

» GPRS oﬀered speeds up to 48.8 Kbps (began in 2000).

» EDGE reached up to 384 Kbps (2003).

» WCDMA oﬀered downlink speeds up to 1.02 Mbps.

» UMTS supports a theoretical data transfer rate of 21 Mbps.

» HSUPA oﬀered uplink speeds up to 5.76 Mbps and downlink speeds up to 7.2 Mbps.

» HSDPA boosted downlink to 14 Mbps (in 75 countries 2007)

» HSPA+ increased uplink speeds to 11 Mbps and downlink speeds to 42 Mbps.

» LTE Evolved UMTS Terrestrial Radio Access is aiming for 100 Mbps (speciﬁcations completed 2008).

CDMA technologies

» 1xRTT oﬀered speeds up to 144 Kbps (2002).

» EV-DO increased downlink speeds up to 2.4 Mbps (2004).

» EV-DO Rev A boosted downlink speeds to 3.1 Mbps (2006).

» EV-DO Rev B can use 2 to 15 channels with each downlink peaking at 4.9 Mbps.

» Ultra Mobile Broadband was slated to reach 288 Mbps but operators might switch to LTE instead.

● 802.11 (b, g, n) — A set of WLAN communication standards in the 2.4, 3.6 and 5 GHz frequency bands.

● Access Point — A device that allows wireless communication devices to connect to a wireless network

using a standard such as Wi-Fi.

● APN — Access Point Name. The APN is an alphanumeric string that identiﬁes the particular network

service that is being accessed. These are used by GPRS and UMTS networks.

● bps — bits per second. The rate of data ﬂow.

● Broadband — High-capacity high-speed, transmission channel with a wider bandwidth than

conventional modem lines. Broadband channels can carry video, voice, and data simultaneously.

● CDMA — Code Division Multiple Access. It is the underlying channel access method used by some

mobile phone standards.

● Computing Device — Any of a variety of computer-like devices (for example, desktop computer,

laptop, tablet PC, smart phone, and PDA).

● DHCP — Dynamic Host Conﬁguration Protocol. Software found in servers and routers that

automatically assigns temporary IP addresses to clients logging into an IP network.

● DHCP Server — A server or service with a server that assigns IP addresses.

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● DNS — Domain Name System. A system for converting host names and domain names into IP

addresses on the Internet or on local networks that use the TCP/IP protocol.

● EDGE — Enhanced Data for GSM Environment or Enhanced Data rates for Global Evolution. A faster

version of GSM wireless service, it allows data to be delivered at rates of 384 Kbps and enables the delivery of multimedia and other broadband applications. EDGE became available in 2001.

● ESN — Electronic Serial Number. A unique 32-bit number embedded in a wireless device that

identiﬁes the device.

● ExpressCard — PCMCIA’s hardware standard for high-performance expansion of notebook computers.

Intended to replace the PC Card (formerly PCMCIA card) standard.

● Firewall — A hardware or software boundary that protects a network or single computer from

unwanted outside traﬃc.

● Firmware — A computer program embedded in an electronic device. Firmware usually contains

operating code for the device.

● FTP — File Transfer Protocol. A network protocol for exchanging ﬁles over a TCP network.

● Gateway — A network point that acts as an entrance to another network that uses a diﬀerent

protocol.

● GPRS — General Packet Radio Services. A system used by GSM mobile phones for transmitting IP

packets. It also provides support for WCDMA based 3G networks.

● GSM — Global System for Mobile communication. A digital mobile telephony system widely used in

Europe and other parts of the world. GSM was ﬁrst launched in 1991 and is the most widely used of the three digital wireless telephony technologies (TDMA, GSM, and CDMA). GSM uses a variation of TDMA.

● GPS — Global Positioning System. A radio-based navigation system that allows users to determine

their location. The device uses satellite data to calculate its position. Commonly used in mapping and navigation systems.

● Host Name — The unique name by which a network-attached device is known on a network.

● Hotspot — A Wi-Fi (802.11) access point or the area covered by an access point. Used for connecting

to the Internet.

● Hot-Swappable — The ability to safely remove and replace a component (for example, a memory card

or USB device) from a device or computer while it is powered on.

● HSDPA — High Speed Downlink Packet Access. HSDPA is an enhanced version of WCDMA that

supports broadband connections with download speeds up to 7.2 Mbps. This enhanced 3G technology enables the download of high-bandwidth multimedia ﬁles, high resolution graphics, and other complex ﬁles, and allows viewing email attachments at broadband-like speeds.

● HSPA — High Speed Packet Access. A family of 3G services that is available to GSM carriers. It is a

major enhancement from WCDMA.

● HSPA+ — HSPA Evolution or HSPA Evolved. A 3G mobile telephony protocol with up-link speeds up to

11 Mbps and downlink speeds up to 42 Mbps.

● HSUPA — High Speed Uplink Packet Access. A 3G mobile telephony protocol with up-link speeds up

to 5.76 Mbps and downlink speeds up to 7.2 Mbps.

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● HTTP — Hypertext Transfer Protocol. An application-level protocol for accessing the World Wide Web

over the Internet.

● IEEE — Institute of Electrical and Electronics Engineers. An international technical/professional society

that promotes standardization in technical disciplines.

● IMAP — Internet Message Access Protocol. An Internet standard protocol for email retrieval.

● IMSI — International Mobile Subscriber Identity. Used in GSM networks to identify the subscriber

Usually embedded in the SIM.

● IP — Internet Protocol. The mechanism by which packets are routed between computers on a

network.

● IP Type — The type of service provided over a network.

● IP address — Internet Protocol address. The address of a device attached to an IP network (TCP/IP

network).

● ISP — Internet Service Provider. Also referred to as the service carrier, an ISP provides Internet

connection service. (See Network Operator)

● Kbps — Kilobits per second. The rate of data ﬂow.

● LAN — Local Area Network. A type of network that lets a group of computers, all in close proximity

(such as inside an oﬃce building), communicate with one another. It does not use common carrier circuits though it can have gateways or bridges to other public or private networks.

● LTE — Long Term Evolution. A set of enhancements to UMTS (moving toward 4G) that will provide

high throughput, low latency, plug and play and seamless connection to existing networks such as GSM, cdmaOne, etc.

● MAC Address — Media Access Control. A number that uniquely identiﬁes each network hardware

device. MAC addresses are 12-digit hexadecimal numbers.

● MEID — Mobile Equipment IDentiﬁer. A globally unique number for a physical piece of mobile station

equipment.

● Mbps — Megabits per second.

● MSID — Mobile Station IDentiﬁer. A number for a mobile phone that identiﬁes that phone to the

network. These numbers are carrier speciﬁc.

● MSL — Master Subsidy Lock. A numeric code for accessing certain phone settings.

● NAI — Network Access Identiﬁer. A standard way of identifying users who request access to a network.

● NDIS — Network Driver Interface Speciﬁcation. NDIS is a Windows speciﬁcation for how

communication protocol programs (such as TCP/IP) and network device drivers should communicate with each other.

● Network Mask — A number that allows IP networks to be subdivided for security and performance.

● Network Operator — The vendor who provides your wireless access. Known by diﬀerent names in

diﬀerent regions, some examples are: wireless provider, network provider, and service provider.

● Network Technology — The technology on which a particular network provider’s system is built; such

as GSM, HSPA, CDMA, EDGE, and EVDO.

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● NNTP — Network News Transfer Protocol. An Internet application protocol for reading and posting

Usenet (newsgroup) articles.

● PC Card — PCMCIA’s hardware standard for peripheral devices for laptop computers. Superseded by

the ExpressCard.

● PCMCIA — Personal Computer Memory Card International Association. An international standards

organization of industry-leading companies for the deﬁnition of personal computer peripheral device standards.

● PDA — Personal Digital Assistant. A handheld device used for organization, notes, address books, etc.

● POP — Post Oﬃce Protocol. An Internet protocol for retrieving email from a remote server over a TCP/

IP connection.

● Port — A virtual data connection used by programs to exchange data. It is the endpoint in a logical

connection. The port is speciﬁed by the port number.

● Port Forwarding — A process that allows remote devices to connect to a speciﬁc computer within a

private LAN.

● Port Number — A 16-bit number used by the TCP and UDP protocols to direct traﬃc on a TCP/IP host.

Certain port numbers are standard for common applications.

● Protocol — A standard that enables connection, communication, and data transfer between

computing endpoints.

● PPP — Point-to-Point Protocol. A method of connecting a computer to the Internet.

● PPTP — Point-to-Point Tunneling Protocol. A method for implementing virtual private networks that

does not provide conﬁdentiality or encryption but relies on the tunneling process for security.

● PRL — Preferred Roaming List. A list that your wireless phone or device uses to determine which

networks to connect with when you are roaming. (Network operator speciﬁc)

● Protocol — A standard that enables connection, communication, and data transfer between

computing endpoints.

● Proxy — A ﬁrewall mechanism that replaces the IP address of a host on the internal (protected)

network with its own IP address for all traﬃc passing through it.

● PUK code (Pin Unlock Key) — A PUK is required when you enter an incorrect PIN 3 times. After

entering the wrong PIN 3 times, the SIM card is disabled.

● RAS — Remote Access Service. A Windows NT/2000 Server feature that allows remote users access to

the network from their Windows laptops or desktops via modem.

● Rev A — CDMA EV-DO Rev. A is a leading-edge wireless technology with higher data rates and higher

system capacity. It is a fully backward compatible standard and remains interoperable with deployed EV-DO networks and devices around the world. The increased data rates on Rev. A’s physical layer enable richer applications and services. For more information, visit www.cdg.org.

● RFB — Remote Frame Buﬀer. A protocol for remote access to graphical user interfaces.

● Router — A device that directs traﬃc from one network to another.

● RTP — Real-time Transport Protocol. A packet format for streaming multimedia over the Internet.

Page 77

● SIM — Subscriber Identiﬁcation Module. Found in GSM network technology, the SIM is a card

containing identiﬁcation information for the subscriber and their account. The SIM card can be moved to diﬀerent devices.

● SMS — Short Message Service. A service for sending short messages of up to 160 (224 in 5-bit mode)

characters to mobile devices. SMS is also known as text messaging.

● SMTP — Simple Mail Transfer Protocol. An Internet standard for email transmission across IP networks.

● SSID — Service Set IDentiﬁer. The name assigned to a Wi-Fi network.

● TCP — Transmission Control Protocol. A core protocol for transmitting and receiving information over

the Internet.

● TCP/IP — Transmission Control Protocol/Internet Protocol. The set of communications protocols used

for the Internet and other similar networks.

● Telnet — Telecommunication Network. A network protocol used on the Internet or on local area

networks.

● TFTP — Trivial File Transfer Protocol. A ﬁle transfer protocol with a subset of FTP functionality.

● UA — User Agent. Any device or software used to access a web page. A user agent might be a web

browser, a smart phone, or a screen reader.

● UDP — User Datagram Protocol. A simple transport protocol used to transfer information on the

Internet.

● UI — User Interface. The part of a software application or hardware device that a user sees and

interacts with.

● UMTS — Universal Mobile Telecommunications Service. A third-generation broadband, packet-based

transmission of text, digitized voice, video and multimedia at data rates up to 2 Mbps. UMTS oﬀers a consistent set of services to mobile users all over the world. UMTS is based on the GSM standard. Until UMTS is fully implemented, users can use multi-mode devices that switch to currently available technology.

● USB — Universal Serial Bus. A connection type for computing device peripherals such as a printer,

mobile modem, etc. USB connectors may be used for data transfer or charging.

● USB Port Types — The USB ports on computers and hubs have a rectangular Type A socket, and

peripheral devices have a cable with a Type A plug. Peripherals that do not have an attached cable have a square Type B socket on the device and a separate cable with a Type A and Type B plug. Ports and connectors are available in diﬀerent sizes (for example, standard, mini, and micro).

● USSD — Unstructured Supplementary Service Data. A service found in HSPA/GSM networks that

allows the user to retrieve information or implement certain types of call services.

● VNC — Virtual Network Computing. A graphical desktop sharing system that uses the RFB protocol to

remotely control another computer.

● VPN — Virtual Private Network. A secure private network that runs over the public Internet. Commonly

used to connect to an oﬃce network from elsewhere.

● VPN Passthrough — A feature that allows a client to connect to a VPN server.

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● WAN — Wide Area Network. A public network that extends beyond architectural, geographical, or

political boundaries (unlike a LAN, which is usually a private network located within a room, building, or other limited area).

● WCDMA — Wideband Code-Division Multiple Access. A 3G mobile wireless technology that promises

much higher data speeds to mobile and portable wireless devices. Another name for UMTS.

● WEP — Wired Equivalent Privacy. An IEEE standard security protocol for 802.11 networks. Superseded

by WPA and WPA2.

● Wi-Fi — Wireless Fidelity. Any system that uses the 802.11 standard developed and released in 1997 by

the IEEE.

● Wi-Fi Client — A wireless device that connects to the Internet via Wi-Fi.

● WLAN — Wireless Local Area Network. A typically low-power network that transmits a wireless signal

over a span of a few hundred feet and usually only to stationary devices.

● WPA/WPA2 — Wi-Fi Protected Access. A security protocol for wireless 802.11 networks from the Wi-Fi

Alliance.

● WWAN — Wireless Wide Area Network. Wireless network technologies deployed over a large

geographical area to a large number of users (see WLAN). This service is usually provided through cellular providers. WWAN connectivity allows a user with a laptop and a WWAN device to surf the Internet, check email, or connect to a virtual private network (VPN) from anywhere within the coverage area of the network operator.