Virgin Media V HD Box User Manual

Discover a
world in HD

A guide to your V HD Box

Contents

Your remote 2

Get started 4

Setting up your HD TV 6

What’s on 8

Catch Up TV & TV On Demand 10

Red button and interactive services 12

Parental Controls 14

Troubleshooting 16

Care

and

20

safety

Energy saving tips 21

Welcome
to a world of
brilliant, high
definition
entertainment.

Get ready for all your favourite channels, plus over
4,600 hours of T V, music and movies at the touch
of a button with Catch Up TV and TV On Demand.

Your V HD Box brings you all of them in
HD with stunning, crystal clear images.

If you’ve got an HD T V, this is exactly what
it’s been waiting for.

|

Not in use with the V HD Box

Play or pause TV On Demand

2 |2

Your
remote

The key to unlocking your favourite shows
on TV and TV On Demand. All at the push
of a button.

Use one remote, not two

You can programme the volume keys
on your V HD Box remote to control your
TV sound. To find out how to do this,
press

Virgin TV and then Remote Control
Features. Or, for online help, go to
virginmedia.com/help and select TV.

, select Help & Info, choose

Illuminates when you push
a button. If it flashes orange,
the batteries are low

Turns sound on and off

Opens and closes

the Mini Guide

Press to watch live TV and

display the Mini Guide

The arrow keys let

you navigate the

TV Guide and menus

Turns volume up or down

Rewind while watching

TV On Demand

Play or pause TV On Demand

Standby

Takes you to your favourites menu

Offers help for the screen you’re on

The coloured keys are shortcuts to
help you navigate faster, including the
all important red button. See page 12

Takes you to the TV Home page

Tells you more about the programme
selected or currently being watched

Changes channel up or down

Selects an option

Returns to the previous
menu or channel

Fast forward while watching
TV On Demand

Skips back

30 seconds

Not in use with the V HD Box

Use numbers to

change channel and

make menu selections

Skips forward
30 seconds

Finish watching TV On Demand

Not currently in use

|

4 | 4

Get started

If you love T V, movies and music, then you’re in for a treat
as they’re about to get bigger, bolder and better than ever.
And with TV on Demand, you’ll never miss a thing.

Ready?

Your Smart Card lets you receive your TV
service. Our expert installer will take care
of this for you.

To get started, switch on your TV and then:

1. Turn on your V HD Box by pressing
on your remote or on the set

top box itself. If you still don’t have a
picture, switch your TV to the AV or
HD channel tuned into Virgin T V. You r
TV’s user guide will show you how.

2. Press

main menu.

3. Use the

to scroll through the menu options.
Press
You can also use the number
keys as a shortcut.

to start browsing the

, , and buttons

to select an option.

Get going in HD

If you’ve got an HD ready T V, you’ll be in
a new world of crystal clear images and
sounds from the moment we connect you.

And if you get an HD TV at a later date?
Just turn to page 6 to find out how to
get set up.

Get to know your HD box

Next to your box’s number display you’ll
see three small, blue-lit icons. These help
you see how your box is working, and if
there are any issues.

The heart icon shows that you’re
connected to the Virgin TV network.
It should always be on, but if it’s flashing
try rebooting your box. That normally fixes
the problem.

The remote control icon lights up each
time your V HD box receives a signal from
your remote. If it doesn’t, try replacing the
batteries in the remote, and check there’s
nothing blocking the signal from the box.

The power icon glows blue when your
V HD box is on, and red when it’s in
standby mode. When you switch off your
box, only the red standby light will show,
to turn the box back on just push
on the box or your remote.

Need a hand?

It’ll take you no time to get the hang of it.
But if you get lost, just press
start browsing from the main menu again.

to

|

6

Setting up
your HD TV

Got an HD TV? Then our installers will
connect you so you can start watching
HD shows and movies straight away.

Getting the right connection lead

If we connect your V HD Box to a
standard T V, but you decide to switch
to a new HD TV later, there’s nothing
to worry about. All you need is an HD
connection lead.

1. Check your TV manual – you’ll

need either an HDMI or DVI
connection lead.

2. Most new TVs use an HDMI lead.

If yours does, you can buy one from
us by calling the number at the back
of this guide.

3. If your TV needs a DVI lead, you

can easily pick one up at any
electrical shop.

Connecting your HD TV

Once you’ve got the right lead, just follow
these steps to get connected.

1. Unplug your V HD Box and TV at the
mains socket.

2. Connect the V HD Box to the TV
using your new HD lead and switch
everything back on. Change your T V’s
AV input to the HDMI input that you
just plugged the lead into, connecting
your V HD Box to your T V.

3. When the V HD Box displays the
words ‘Live TV’ on the front panel,
press

4. Choose Settings from the menu, then
Change Display & Audio Settings.

5. Select TV display format and choose
HiDef HDMI.

on your remote.

6. Select V HD Box HiDef output
setting. We show our programmes in

1080, but you may want to try 720 to
see what looks best on your T V.