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User Guide
IP Multimedia i2001 Phone
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Content
1. IP Phone buttons & usage
2. Logging on / off your IP Phone
3. Changing your password
4. Making a call
5. Receiving a call
6. Placing a call on hold
7. Transferring a call
8. Making a conference call
9. Storing names in your directory
10. Dialling names in your directory
11. Editing your directory
12. Setting auto login
13. Leaving a message
14. Setting up & accessing your voicemail
Contacting the Emergency Services
IMPORTANT SAFETY NOTE: When calling 999 the user’s location is based on the Calling Line
Identity (CLI). Hence, the Emergency Bureau will not know a user’s location if they are using their
Internet Protocol (IP) Multimedia Services when away from their normal office location (e.g. working
from home, etc). If IP Multimedia users need Emergency Services, they should use a regular landline
phone. If they are forced to use an IP-based phone then they must explicitly tell the Emergency
Bureau their exact location.
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1. IP Phone buttons & usage
1 Call Hold key
Use to place received calls on hold. Callers
placed on hold will hear music if this has been
requested to be provisioned with your IP
Multimedia Service. Music will also be played
during call transfers.
2 End Call key
Use to end any active call made via the handset
or On Hook Dial facility.
3 Message Waiting / Call Indication lamp
Will stay lit to notify you have a new voicemail
message, or you have not answered a call. It will
also flash to indicate that your telephone is
ringing. To turn the lamp off - retrieve your
voicemail message or identify your missed call via
the call log.
4 Soft Function keys
Use the four pre-labelled soft keys with the Menu
navigation when prompted to action, e.g. OK,
CLEAR, SPACE, CANCEL. These keys are also
used for features, e.g. Call Forward (Fwd) and
Message Waiting (MsgWt).
5 Menu Navigation keys
Use to scroll through the menu services that will
appear on the Liquid Crystal Display (LCD)
screen.
6 Volume Control bar
Use to adjust the volume of the incoming call ring
or 2
nd
party speech volume.
7 Incoming Call Log key
Use to access the last 10 numbers for calls
received.
8 Speaker
To hear the destination. NOTE: This phone does
not have a handsfree microphone.
9 Service key
This key is currently not used.
10 On Hook Dial key
Use when wishing to make calls via the built in
speaker.
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2. Logging on / off your IP Phone
Log on:
Using the specific username and password
provided to you by Virgin Media Business:
• Enter the username. Press OK
• Enter the password. Press OK.
Log off:
• Press Menu Soft key
• Press OK and YES.
3. Changing your password
While a default password is supplied to you by
Virgin Media Business, it is recommended that
you change your password when initially
configuring your IP Phone. To change your
password:
• Press the Menu Soft key and
scroll down using the bottom
Menu Navigation keys until you
reach SETTINGS. Press OK
• Again using the Menu
Navigation keys, scroll down to
USER. Press OK. Scroll down
until you find PASSWORD.
Press OK
• Enter your old password. Press OK
• Enter your new password. Press OK
• Re-enter password for verification
• Press OK – your password has been changed.
4. Making a call
In addition to lifting the handset users can use the
On hook dial capability to place a call. To do this:
• Lift the handset or press the On
Hook Dial
• Dial the number
• To terminate the call, replace
the handset or press the End
Call key.
Note: Users also may make calls using the
Incoming Call Log key.
5. Receiving a call
In addition to the handset ringing, your message
indicator lamp will flash* to notify you of an
incoming call. To pick up the call:
• Lift the handset
• To terminate the call, replace
the handset or press End Call
key.
* Missed calls will also activate the indicator lamp.
6. Placing a call on hold
Placing a received call on hold, allows users to
transfer the call or to conference in a third party.
To place a call on hold:
• Press the Call Hold key
• Held party will hear music
• To retrieve a held call, press the
On Hook Dial key.
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7. Transferring a call
Whilst active on a call, users can use the transfer
feature to redirect the call to an appropriate
person or department.
To transfer a call:
• Press the Transfer (Xfr) Soft key
• Dial the number to where the call is to be
transferred to
• When the number being called
rings, press the Transfer Soft key
to transfer the party, or you can
announce the call prior to
hanging up.
8. Making a conference call
Use the conference feature to set up a
conference call for up to six parties. The number
of parties the conference call feature supports will
depend on your system configuration. To place a
conference call:
• Whilst active on the first call,
press the Conference Call Soft
key (Conf). The current call will
be automatically placed on hold
• Dial the number of the party you wish to add
• On answer, press the Conference
Call Soft key to establish the
conference between the parties
• Repeat above steps to join any additional
parties to the conference
• To terminate the conference call,
simply press the End Call key, or
replace the handset.
9. Storing names in your directory
Users can store up to 16 names and numbers in
their IP Phone directory. To add a new name to
their directory:
• Press the Menu key and scroll
down to DIRECTORY. Press OK
• Select NEW ENTRY. Press OK
• To add the number, press OK. Then enter the
number. Press OK
• Using the Menu Navigation keys,
scroll down to SURNAME. Press
OK
• Using the alphanumeric keypad enter the
surname. Press OK
• Using the Menu Navigation keys,
scroll down to FIRST NAME.
Press OK
• Scroll down to FIRST NAME. Enter the first
name. Press OK
• Scroll down to SAVE. Press OK.
10. Dialling names in your directory
To dial a number from your directory:
• Press the Menu key and scroll
down to DIRECTORY. Press OK
• Using the Menu Navigation keys,
scroll down to find the name and
number to dial
• To dial the number, press OK. Press
OK again
• Press the End Call key to
terminate the call.
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11. Editing your directory
To edit a number in your directory:
• Press the Menu key and scroll
down to DIRECTORY. Press OK
• Using the Menu Navigation keys,
scroll down to find the name and
number to edit. Press OK
• Use the Menu Navigation keys
again to scroll down to EDIT.
Press OK
• You will be prompted to edit the Number,
Surname, First Name, and Featureeature key
FORMAT. Press OK.
12. Setting auto login
If there is a power failure, or the Local Area
Network (LAN) connection goes off, the phone
will be logged out. You can log back in manually
(see section 2), or you can set auto login:
• Press the Menu key, and scroll
down to SETTINGS. Press OK
• Using the Menu Navigation keys
scroll down until you reach
USER. Press OK
• Scroll down to AUTO LOGIN. Press OK
• Scroll to ENABLED. Press OK.
13. Leaving a message
Without logging into your own mailbox, dial:
08451 476245 (08451 IPMAIL), then enter the
full phone number of your colleague.
You can give this information to your caller so that
they can leave a message without disturbing you.
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14. Setting up & accessing your voicemail
To check mailbox from a
Public Switched Telephone
Network (PSTN) phone
(e.g. mobile)
• Dial 08451 476647
• Authentication
- Enter your phone
number
- Enter your secret code
To check mailbox from
an IP Multimedia
phone
• Dial 91571
Tutorial help message (if first call)
• Configure your new secret code
• Record your welcome message
Message information
– X number of new messages
– Y number of archived messages
– Z number of missed calls
• To delete this message, press 2
• To listen again, press 3
• To transfer this message, press 6
Main menu
• To listen to saved messages, press 1
• To modify welcome messages, press 2
• To configure personal options, press 3
• To record / forward voice message, press 4
• For more mailbox information, press 0
Hang up to log out.
Voicemail can also be accessed via the web portal:
• Unified Messaging (enhanced voicemail) uses a centralised mailbox for voice messages.
Messages can be delivered to your email inbox, where they can be played, replied to, saved or
deleted.
• It is also possible to use a web portal to play voicemails, forward as emails, or change mailbox
settings by entering the following URL in your browser’s address bar http://213.48.252.228
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To find out more call 0800 052 0845
or visit www.virginmediabusiness.co.uk
We’ve worked hard to ensure that the information in this document is correct and fairly stated. We can’t, however, accept liability
for any error or omission. Our products and services are under continuous development, so the information published here may
not be up to date. It’s important that you check the current position with your local Virgin Media Business office. This document
is not part of a contract or licence unless expressly agreed in writing. Virgin Media Business, Media House, Bartley Wood
Business Park, Hook, Hampshire, RG27 9UP
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