Virgin 1220, 1230 User Manual

User Guide

IP Multimedia

1220 & 1230 phones

Content

1. IP Phone buttons & usage

2. Logging on / off your IP Phone

3. Changing your password

4. Making a call

5. Receiving a call

6. Placing a call on hold

7. Transferring a call

8. Making a conference call

9. Ring Again

10. Storing names in your directory

11. Dialling names in your directory

12. Editing your directory

13. Setting auto login

14. Using Autodial feature buttons

15. Call Forward options

16. Leaving a message

17. Setting up & accessing your voicemail

Contacting the Emergency Services

IMPORTANT SAFETY NOTE: When calling 999 the user’s location is based on the Calling Line

Identity (CLI). Hence, the Emergency Bureau will not know a user’s location if they are using their
Internet Protocol (IP) Multimedia Services when away from their normal office location (e.g. working
from home, etc). If IP Multimedia users need Emergency Services, they should use a regular landline
phone. If they are forced to use an IP-based phone then they must explicitly tell the Emergency
Bureau their exact location.

IP Multimedia 1220 and 1230 Phone User Guide Page 2 of 8

1. IP Phone buttons & usage

1 Call Hold key

Use to place received calls on hold. Callers
placed on hold will hear music if this has been
requested to be provisioned with your IP
Multimedia Service. Music will also be played
during call transfers.

2 End Call key

Use to end any active call made via the handset,
headset or handsfree facility.

3 Message Waiting / Call Indication lamp

Will stay lit to notify you have a new voicemail
message, or you have not answered a call. It will
also flash to indicate that your telephone is
ringing. To turn the lamp off, retrieve your
voicemail message or identify your missed call via
the call log.

4 Soft Function keys

Use the four pre-labelled soft keys with the Menu
navigation or service keys when prompted to
action, e.g. OK, CLEAR, SPACE, CANCEL.

5. Quit Key

Used to return to normal phone status and cancel
menu navigation.

6 Menu Navigation keys

Use to scroll through the menu services that will
appear on the Liquid Crystal Display (LCD)
screen.

7 Volume Control bar

Use to adjust the volume of the incoming call ring
or 2

nd

party speech volume.

8 Call Mute Key

Use to prevent other parties from hearing you
speak. When muted, lamp is on.

9 Headset key & lamp
10 Personal Directory key
11 Incoming & Outgoing Call Log keys

Use to access the last 10 numbers for calls
received and dialled.

12 Service key

Used to access the menu.

13 Handsfree key

Press when wishing to make and receive calls via
the built in speakerphone. The lamp next to the
icon will remain lit to indicate handsfree usage in
operation.

14 Speaker
15 / 16 These keys are currently not used
17 Line & Feature keys

IP Multimedia 1220 and 1230 Phone User Guide Page 3 of 8