Viola Systems Arctic 2270 User Manual

Arctic User's Manual

Arctic GPRS Router (2270)

Firmware Version 5.0.7

Document Version 1.6

April 2010

User's Manual
Arctic GPRS Router

Firmware Version 5.0.7 2 Document Version 1.6

Copyright and Trademark

Copyright © 2008-2010, Viola Systems Ltd. All rights to this manual are owned
solely by Viola Systems Ltd. (referred elsewhere in this User’s Manual as
Viola Systems). All rights reserved. No part of this manual may be transmitted
or reproduced in any form or by any means without a prior written permission
from Viola Systems.

Ethernet™ is a trademark of XEROX Corporation. Windows™ and Internet
Explorer™ are trademarks of Microsoft Corporation. Netscape™ is a
trademark of Netscape Communications Corporation. All other product names
mentioned in this manual are the property of their respective owners, whose
rights regarding the trademarks are acknowledged.

Viola Systems Ltd.

Lemminkäisenkatu 14-18 A
FI-20520 Turku
Finland
E-mail: [e-mail]

Technical Support

Phone: [phone]
Fax: [phone]
E-mail: [e-mail]
Internet: http://www.violasystems.com

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Disclaimer

Viola Systems reserves the right to change the technical specifications
or functions of its products or to discontinue the manufacture of any of its
products or to discontinue the support of any of its products without any
written announcement and urges its customers to ensure that the information
at their disposal is valid.

Viola software and programs are delivered “as is”. The manufacturer does not
grant any kind of warranty including guarantees on suitability and applicability
to a certain application. Under no circumstance is the manufacturer or the
developer of a program responsible for any damage possibly caused by the
use of a program. The names of the programs as well as all copyrights relating
to the programs are the sole property of Viola Systems. Any transfer, licensing
to a third party, leasing, renting, transportation, copying, editing, translating,
modifying into another programming language or reverse engineering for any
intent is forbidden without the written consent of Viola Systems.

Viola Systems has attempted to verify that the information in this manual is
correct with regard to the state of products and software on the publication
date of the manual. We assume no responsibility for possible errors which
may appear in this manual. Information in this manual may change without
prior notice from Viola Systems.

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Declaration of Conformity

(according to ISO/IEC Guide 22 and EN 45014)

Manufacturer’s Name: Viola Systems Ltd.
Manufacturer’s Address:

Lemminkäisenkatu 14-18 A
FI-20520 Turku
Finland

declares that this product:

Product Name:

Arctic GPRS Router

conforms to the following standards:

EMC:
EN 55022 Emission Test (Class A)

1. Radiated Emissions (30-1000MHz)

2. Conducted Emissions (0.15-30MHz)

EN 50082-1 Immunity Test

1. IEC 801-3: Radio Frequency Electromagnetic Field

2. IEC 801-2: Electrostatic Discharge

3. IEC 801-4: Fast Transients, AC Power Ports and Signal cables

Supplementary Information:

“The product complies with the requirements of the Low Voltage Directive
73/23/EEC and EMC directive 89/336/EEC.”

Warning!

This is a Class A product. In a domestic environment this product may cause
radio Interference which may make it necessary for the user to take adequate
measures.

Manufacturer’s Contact Information:

Viola Systems Ltd.
Lemminkäisenkatu 14-18 A
FI-20520 Turku
Finland
Phone: [phone]
Fax: [phone]

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Warranty and Safety Instructions

Read these safety instructions carefully before using the products mentioned
in this manual:

Warranty will be void if the product is used in any way in contradiction with the
instructions given in this manual or if the product has been tampered with.

The devices mentioned in this manual are to be used only according to the
instructions described in this manual. Faultless and safe operation of the
devices can be guaranteed only if the transport, storage, operation and
handling of the devices is appropriate. This also applies to the maintenance of
the products.

To prevent damage both the product and any terminal devices must always
be switched OFF before connecting or disconnecting any cables. It should
be ascertained that different devices used have the same ground potential.
Before connecting any power cables the output voltage of the power supply
should be checked.

This product is not fault-tolerant and is not designed, manufactured
or intended for use or resale as on-line control equipment or as part
of such equipment in any hazardous environment requiring fail- safe
performance, such as in the operation of nuclear facilities, aircraft navigation
or communication systems, air traffic control, direct life support machines,
or weapons systems, in which the failure of Viola Systems manufactured
hardware or software could lead directly to death, personal injury, or severe
physical or environmental damage.

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Revisions

Date Document

Version

Firmware
Version

Description of changes

01/2004 1.0 Manual released
06/2004 1.1 Minor modifications and HW update
10/2005 1.4 General text related corrections / Chapter 5 - Firewall

rewritten
06/2008 1.5 5.0.7 Firmware 5.0.7 updated
04/2010 1.6 Lay-out changed. Side Panel description updated.

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Contents

COPYRIGHT AND TRADEMARK ........................................................................................2

DISCLAIMER..........................................................................................................................3

DECLARATION OF CONFORMITY......................................................................................4

WARRANTY AND SAFETY INSTRUCTIONS.......................................................................5

REVISIONS............................................................................................................................6

1. INTRODUCTION............................................................................................................... 9

1.1 About this User’s Manual......................................................................................................9

1.2 The Arctic Platform................................................................................................................9

2. PHYSICAL INTERFACES...............................................................................................11

2.1 Front Panel Description.......................................................................................................11

2.2 Back Panel Description.......................................................................................................13

2.3 Side Panel Description........................................................................................................14

2.4 Product Information Label ..................................................................................................15

2.5 Firmware Version................................................................................................................ 16

3. GETTING STARTED.......................................................................................................17

3.1 Unpacking the Arctic ..........................................................................................................17

3.2 Installation of the Arctic.......................................................................................................17

3.3 Setting of the IP Address Using an HTML Browser...........................................................17

3.4 Setting of the IP Address Using a Console........................................................................19

4. ARCTIC CONFIGURATOR TOOL..................................................................................22

4.1 Login to Arctic Configurator................................................................................................22

4.2 General Usage of the Arctic Configurator...........................................................................23

5. ARCTIC SOFTWARE CONFIGURATION...................................................................... 24

5.1 System Menu...................................................................................................................... 24

5.2 Network Menu..................................................................................................................... 24

5.2.1 Ethernet ..................................................................................................................25

5.2.2 GPRS...................................................................................................................... 26

5.2.3 Dial-in...................................................................................................................... 27

5.2.4 SSH-VPN.................................................................................................................28

5.2.5 L2TP-VPN............................................................................................................... 29

5.2.6 GRE.........................................................................................................................31

5.2.7 Monitor.....................................................................................................................31

5.2.8 Routing.................................................................................................................... 32

5.2.9 S-NAT......................................................................................................................33

5.2.10 D-NAT......................................................................................................................33

5.2.11 DNS Update............................................................................................................34

5.2.12 DynDNS Client........................................................................................................34

5.2.13 NTP Client...............................................................................................................35

5.2.14 SMS Config.............................................................................................................35

5.3 Firewall Menu......................................................................................................................36

5.4 Service Menu...................................................................................................................... 38

5.4.1 WWW...................................................................................................................... 38

5.4.2 Telnet.......................................................................................................................38

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5.4.3 DHCP Server.......................................................................................................... 38

5.5 Tools Menu..........................................................................................................................39

6. GPRS...............................................................................................................................41

6.1 Placing Arctic.......................................................................................................................41

6.2 GPRS Antenna....................................................................................................................41

6.3 SIM Card and Card Holder.................................................................................................42

6.4 Configuring Arctic's GPRS Settings....................................................................................42

6.5 Useful GSM/GPRS Information...........................................................................................43

7. TROUBLESHOOTING.....................................................................................................45

7.1 Common Problems..............................................................................................................45

SPECIFICATIONS .............................................................................................................. 46

LIMITED WARRANTY......................................................................................................... 47

TECHNICAL SUPPORT .....................................................................................................48

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1 Introduction

Viola Arctic product family offers industrial quality connectivity devices for
custom-built wireless and wired device management solutions.

1.1 About this User’s Manual

This User’s Manual describes the operation of the Arctic GPRS Router. All
devices in this User’s Manual are referred to as Arctic, unless otherwise
mentioned. This manual provides introductory information as well as detailed
instructions on how to set up and manage the Arctic as part of a network
environment. It is intended for anyone involved in installing and managing
Arctic devices. It is assumed that the reader of this manual is familiar with
basic working principles of Internet technology.

Figure 1. Arctic GPRS Router

1.2 The Arctic Platform

The Arctic platform utilizes a number of wireless or fixed line interfaces
depending on your specific requirements. Arctic is a customizable technology
allowing users to develop solutions for their own applications. Arctic devices
have been designed to withstand the requirements of extreme environments
and industrial use.

Technical Features Summary

The following are the functional components in the Arctic GPRS Router
device.

Details of the each components are listed below:

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HARDWARE
CPU Platform:

■

32-bit RISC microcontroller

■

32 MB RAM

■

8 MB Solid state FLASH memory

■

Hardware Watchdog

Network Interface:

■

10/100 Base-T Ethernet (RJ45)

Device Interface:

■

1 Serial port (RS-232, 19200 8N1)

Mechanics:

■

Aluminum frame

■

Attachment rail for optional and custom mounting tools

SOFTWARE
Operating System:

■

Multitasking embedded µCLinux

Supported Protocols:

■

PPP, IP, ICMP, UDP, TCP, ARP, DNS, DHCP, FTP, TFTP, HTTP

Application Services:

■

HTTP server, CGI

■

FTP client

■

Telnet server

■

SSH server and client

■

Temperature sensor

■

Real Time Clock

■

Syslog

■

DHCP server and client

■

Status querying using SMS

Management and Configuration:

■

Web user interface

■

Console port

■

Telnet

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2 Physical Interfaces

The Arctic unit contains three panels for interface connections and status
indication. These panels are:

1. Front panel:
The front panel configuration is shown in figure 2. This panel includes all

connectors and switches for the device operation, optional input/output
connectors and the connectors for network and serial interface.

2. Back panel:
The GPRS antenna connector and SIM card holder are shown in figure 6.

3. Side panel:
The side panel as shown in figure 7 contains all LEDs which indicate the

status of the device.

2.1 Front Panel Description

The front panel of the Arctic GPRS Router consists of the following connectors
and switches:

Figure 2. Front panel description

1. Power supply connector

2. Console serial port (RS1)

3. Power switch

4. Ethernet

The Arctic has rails to enable wall or rack mounting. The front panel contains
slots for nuts or other mounting accessories (optional) in order to gain access
to these rails.

Power Supply Connector

The Arctic has a 10 – 26 VDC power supply connector as shown in Figure 3.

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Figure 3. Power supply connector

■

Pin 1 is positive (+)

■

Pin 2 is negative (–)

The unit is protected against reversed polarity.

Power Switch

Enables or disables the operation of the Arctic.

Serial Port (RS-232 console)

Arctic has one serial port connector. This is 9-pin male connectors (DB9). A
null modem cable may be used to connect the Arctic to a PC (19200 8N1, no
handshaking). The Arctic’s DB9 (DTE) Male connector is shown in figure 4:

Figure 4. DB9 male connector

The serial port 1 is a full RS-232 port. The pin description of this port is as
follows:

Table 1: RS-232 Port PIN Description

Pin
Number

Name Direction Explanation

1 DCD IN Data Carrier Detect
2 RXD IN Received Data
3 TXD OUT Transmitted Data
4 DTR OUT Data Terminal Ready. Handshake output
5 GND Signal ground
6 DSR IN Data Set Ready. Handshake input
7 RTS OUT Ready To Send. Handshake output
8 CTS IN Clear To Send. Handshake input
9 RI IN Ring Indicator

Ethernet Connector

Arctic has an RJ45 connector for 10/100 Mbps Ethernet connection. Maximum
length of the Ethernet cable is 100m.

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Note!

The cross-connected cable is only for connecting the Arctic to the PC’s
network interface card. When connecting to a local network (e.g. hub or
switch), a direct Ethernet cable must be used.

The figure and pin description of the Arctic’s RJ45 Ethernet connector is as
follows:

Figure 5. RJ45 Ethernet connector

Table 2: RJ45 Ethernet connector PIN Description

Pin Number Name Direction Explanation

1 Rx+ IN Data Receive Positive
2 Rx– IN Data Receive Negative
3 Tx+ OUT Data Transmit Positive
4 NC - ­5 NC - ­6 Tx– OUT Data Transmit Negative
7 NC - ­8 NC - -

2.2 Back Panel Description

The Arctic GPRS Router has an antenna connector and a slot for a SIM card
on the back panel.

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Figure 6. Back Panel

1. FME connector for an antenna.

2. SIM Card slot.

Note!

It is recommended NOT to insert or remove the SIM card while the GPRS
module is in operation. The SIM card contents may become corrupted if the
card is removed while the GPRS module is writing data to it.

2.3 Side Panel Description

The side panel of the device contains ten LEDs which are used to indicate
the status of the Arctic and only five of them are connected. The LEDs are
numbered from 1 to 10 starting from the rear panel side. A detailed description
of each LED is listed below:

Figure 7. LED Description

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Table 3: LED Description

LED
Number

LED State Description

1 Battery Not connected
2 VPN

ON
Blinking
OFF

VPN connection is up
VPN onnection is starting
VPN connection is disabled

3 Power/Error

ON
OFF

Operating power is turned on
Operating power is turned off

4 System Function

ON
Blinking

Device is starting
Device is operating normally

5 Eth 1

ON
Blinking
OFF

Ethernet link is up
Ethernet link is transferring data
Ethernet link is down

6 Eth 2 Not connected
7 LED 1 Not connected
8 LED 2 Not connected
9 LED 3 Not connected
10 LED 4/GPRS

Blinking
OFF

GPRS is starting or transferring data
GPRS is inactive

2.4 Product Information Label

The product information label on the underside of the Arctic contains the
following information:

1. Product type

2. Serial number

3. MAC address
The Ethernet address (MAC address) of the unit is printed on the product

label (Figure 7). Each address code starts with the digits “00:06:70”, but the
remaining six digits are unique for each unit.