VinTelecom FS10 User Manual

Download

Page 1

SMS/GPRS

Printer

Use

Manual

V2.0

www.vintelecom.net

Page 2

Cont

ents

1. Product introduction.....................................................................................................................3

1.1 Application about SMS/GPRS Printer ..................................................................................3

1.2 Main functions and properties...............................................................................................3

1.3 Package list ...........................................................................................................................3

1.4 Specification..........................................................................................................................4

1.5 Button function introduction .................................................................................................5

2. Installation.....................................................................................................................................6

2.1 Insert SIM card......................................................................................................................6

2.2 Install the thermal print paper ...............................................................................................6

2.3 Install antenna .......................................................................................................................6

2.4 Power on ...............................................................................................................................6

2.5 Screen Display in Standby Mode ..........................................................................................6

3. Menu and its configuration .........................................................................................................7

3.1 Configurations for SMS Users ..............................................................................................7

3.2 Configurations for GPRS Users ............................................................................................7

3.3 Menu details..........................................................................................................................8

4. Order receiving and processing...............................................................................................13

4.1 Order receiving and processing flow ..................................................................................13

4.2 Order printing......................................................................................................................14

Send new order to printer by SMS or..........................................................................................1

4.3 Prompt for a new order .......................................................................................................14

4.4 Order processing .................................................................................................................15

4.5. Order management .............................................................................................................15

4.6. Order processing when out of paper ..................................................................................15

5. Order format example ...............................................................................................................16

6. How To Use

Parameters T

ools....................................................................................................17

6.1 Parameters making and downloading .................................................................................17

6.2 How to print Page Header and Page Footer .....................................................................18

7. Downloading firmware and settings by air .............................................................................19

8 Phone Function ...........................................................................................................................20

8.1 Making a call.......................................................................................................................20

8.2 Receiving a call ...................................................................................................................20

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1. Productintr

oduction

1.1

Application

about SMS/GPRS Printer

As a fast growing industry, buy via internet today is attracting more clients because of its many advantages such as convenience and time saving etc. as computer and mobile communication industry become more perfect technically and their application more popular. For example, if we deploy GSM wireless terminals with a built in thermal printer in takeaway shops and restaurants located in lanes and streets, customers can send food order information with computer or mobile, these information will be easily and quickly delivered to restaurants through computer networks and GSM wireless networks. Restaurants print out order contents, make and deliver food to customers in time as required. This not only brings much convenience for customers, but also makes a new sales channel for restaurants without increase of cost. Except food ordering, this internet buy can also be extended to other applications such as flower ordering and groceries ordering, bank services etc. We call this device SMS PRINTER.

1.2 Main

functions

and

prop

erties

Print SMS automatically：Set "Auto Print", when it receives a SMS, it will print the message automatically.

Print SMS manually：Set "Manual Print"，when it receives a SMS，operator can print the message by pressing a button. Print GPRS order：The SMS Printer can take away a new order from server via GPRS, then print it out. Phone function：you can make and receive a call.

1.3 Packagelis

Number

Size

Remarks

SMS Printer

27cm*24cm*11cm

Antenna

11.2cm

User manual

For VIP clients

AC adapter

9V,3A

Battery

1500MAH

USB cable

Thermal print paper

Page 4

1.4 Specificati

Item

Specs

Access mode

GSM

Frequency

GSM850 869-894MHz

E-GSM900

925-960MHz DCS1800

1805-1880MHz PCS1900

Sensitivity

-104dbm

RF transmitting

frequency

GSM850 824-849MHz

E-GSM900

880-915MHz DCS1800

1710-1785MHz PCS1900

Transmitting power

GSM850 33 dBm ±2 dBm

E-GSM900 33 dBm ±2 dBm

DCS1800 30 dBm ±2 dBm

PCS1900 30 dBm ±2 dBm

Antenna gain

2.5dbm

Temperature

0℃～50℃

Thermal printing (57*50)

Printing speed

At least 60mm/sec.(480 dot line/sec.)

Printing range

48mm

Printing vertical row

16（Chinese）、32（English）

Printing longevity

50 Km

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1.5 Button

functionintr

oduction

Button

Function description

Fast key，press the key to enter into menu "order management".

In idle status, press the key3 seconds, it will print test page. When it is set "manual

print" and receives an order, press the button to print a new order.

Feed

Move the paper forward

Confirm

Press the key to confirm last operation or enter into next menu.

Cancel

Cancel the last operation or return to last level of the menu.

0-9

Digital keys，used to dial, edit message etc.

* key, you can input different symbol, such as ? /,﹨( ) etc. when setting up

#key. Used to change input method when editing message.

▲

move the cursor up in operation to select the last item of menu.

▼

move the cursor down in operation to select the next item of menu.

Move the cursor back in operation to add or delete, also used to adjust volume

during call connection.

Move the cursor forward in operation to add or delete, also used to adjust volume

during call connection.

Hand free button. Used to make or receive a call

C Function key. Usually used to reject an order.

Function key. Usually used to accept an order.

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2. Installati

2.1 Insert SIMcard

Open the small cover in shape of “凸”at the bottom of the SMS Printer, insert the

valid SIM card.

2.2 Install the thermal printpape

Open the dome cover at the top, install the thermal paper.

2.3 Installantenna

Connect the antenna to the antenna interface at the left side of the sms printer,

screw it clockwise.

2.4 Power

Connect one end of AC adapter to the device and another end to 220V AC socket, move the switch at the back of the device at the position of "ON", the device is on and display version number, then it will search wireless network, when succeeds, it will enter into idle state and display company's logo.

2.5 Screen Display in Standby

Mode

SIM1

GPRS

Signal Strength

Battery

Indicator

Date and time

Telecom

Carrier

LOGO

Display

Contacts

Page 7

3. Menu and its

configuration

In standby mode, press “confirm” , then press ▲▼ to select:

SMS Printer－Phone book—Messaging—Call Center－organizer－settings

－

User Profiles. Select “settings” and press “confirm”, you can change “time and date”. Select “SMS Printer” and press “confirm”, input password 123456, you can enter into menu of sms printer. The SMS Printer menu includes: (1) Display Setting: Includes “Logo” and “Idle Screen” display. (2) Print Setting: Page Header, Page Footer, etc. (3) System Setting: Set ResID, select SMS or GPRS mode. (4) SMS Orders: Must set SMS center number, that is order sender’s number. (5) GPRS Orders: Set GPRS parameters The following table is detailed description of menus.

3.1

Configurations

for SMSUser

For SMS users which use SMS to deliver food order, select SMS mode. Configure SMS center number in the menu which is order sender’s number, that is SMS gateway number. If you use your mobile to do the test, then your mobile’s number is SMS center number. With this configuration, the SMS printer will only accept the short message from SMS center to prevent receiving growing garbage messages.

3.2

Configurations

for GPRSUser

For GPRS users which use GPRS to deliver food order, select SMS mode. GPRS parameters include: (1) GPRS open time: You can set 9:00, GPRS will work from this time. (2) GPRS end time: You can set 22:00, GPRS will end after this time. (3) GPRS check interval 30s,40s,60s:The device will send commands to server to fetch order data with this interval. (4) IP address: Server’s fixed IP address or WAP Proxy IP of local operator. (5) PORT number. (6) APN: For China Mobile, it is CMNET. (7) GPRS UserName: In China, not necessary. (8) GPRS Password: In China, no password. (9) FILE PATH: File path of new orders in your server.

(10) Call Back URL：File path of order reply in your server.

Page 8

Note: Press “#” button to change input method such as “ABC”, “abc”,”123”. Press “＊” to input special symbols such as ⁄﹕？

3.3 Menudetails

Menu 1

Menu2

Menu3

description

SMS

Printer

Display Setting

Logo Setting

Logo display when power on，32 letters at most.

Idle Screen Display

Logo display in idle status，

14 letter at most.

Print Setting

Page Header

Set up ticket header. 64

Page Footer

Set up ticket footer，up to

64 letters.

Auto Print

Auto

Auto print when receiving a

new order.

Manual

When receiving an order,

Print Date

Enable

Print date and time.

Disable

Not print date and time.

Print Sender

Number

Enable

Print sender's number.

Disable

Not print sender's number.

Print Count

1,2,3,4

Set bill number to be

System Setting

RES ID

Set device ID or restaurant

ID (shop ID)；

when RES_ID=*, this is a

general sms printer

Enable Dial

Enable

Disable

Password

Password to enter into

Menu. Initial

Connection Mode

SMS mode

GPRS mode

SMS Setting

SMS Center

Number

SMS Printer only

receive and print the

message from this number.

It is usually the number of

SMS gateway, or your

mobile's number when

Page 9

SMS Printer from receiving

many garbage message.

If set *, it will

receive sms

GPRS Setting

GPRS Open Time

09:00

Starting time when a sms

printer begins to get new

order from server

via

GPRS End Time

22:00

Ending time when sms

printer will stop to take

orders from server

via

Telephone Number

Back up

GPRS check

interval

30s 、40s 、

60s

The time interval with

which the sms printer tries

to take new orders from

server periodically. For

example, 30s, this

means sms printer will

try to get orders from

server every

IP address of server

Port

Server's port

APN

Server's gateway

UserName

GPRS user name

Password

GPRS password

File Path

New order path in server

Callback Path

File path in server for reply

message

Order Manage

Confirmed [N]

Order 1

[N] mean the total number

of accepted orders

Order 2

Order 3…

Rejected [N]

[N] mean the total number

of rejected orders

Phonebook

Add

new contact

Select

Name

Add contacts name

Number

Contacts' phone number

Caller ring

Ring tone for incoming call.

Phonebook settings

Preferred

storage

Prefer to store phone

My number

Extra

numbers

Set some prohibited

Page 10

Memory

status

Copy

contacts

Copy phone number from

SIM to phone or

Move

contacts

Move phone number from

SIM to fixed phone or from

Delete

all contacts

Delete all number in SIM

and fixed phone

Messaging

Write message

Send to

Input method

Advanced

Save to Drafts

Inbox

View

Reply by SMS

Call sender

Forward

Save to Phonebook

Delete

Delete all

Drafts

View

Send Edit

Delete

Delete all Outbox

Sent messages

View

Forward

Delete

Delete all

Delete

messages

Inbox

Drafts

Outbox

Sent messages

All messages

Message

settings

Profile settings

Profile 1

Profile 2

Profile 3

Profile 4

Page 11

Common settings

Delivery

report

Reply path

Save sent

Memory status

SIM

phone

Preferred storage

SIM

phone

Preferred

connection

PreferGPRS

PreferGSM

GSM Only

Call center

Call history

Missed calls

View

Call

Send text

Save to

phonebook

Edit before

Delete

Dialled calls

View

Call

Send text

message

Save to

phonebook

Edit before

Call

Delete

Received calls

View

Call

Send text

message

Save to

phonebook

Edit before

Call

Delete

Page 12

Delete call logs

Dialled calls

Missed calls

Received

calls

All calls

Call settings

Advanced settings

IP dial

Call time

Remind…

Answer

mode

Organizer

Alarm

00:00

Calculator

【▲】（＋）、【▼】（－）、

【】（×）、【】（／）

Settings

Phone settings

Time and date

Set home

Set time／

date

Set format

Schedule power on

／off

00:00

Language

English Chinese

Pref．inputmethod

ABC，abc

Simplified

Chinese

stroke

Smart

Pinyin

Numeric

Contrast

Misc. settings

LCD

backlight

Network

settings

Network selection

New search

Select

network

Selection

mode

GPRS connection

When

needed

Always

Security

SIM security

PIN lock

Page 13

settings

ChangePIN

ChangePIN2

Phone security

Phone lock

Change

password

Auto keypad lock

Off

5sec-5min

Connectivity

Restore factory

Settings

User

profiles

Caller ringtone

change

save

Ringtone

volume

To use 【】【】to adjust

volume.

Message

change save

Message

volume

Key Tone

System Tone

Services

4. Order

receiving

and

proce

ssing

4.1 Order

receiving

and

processingflow

Page 14

Send confirmation to

server

SMS server

(WEB server)

Send rejection message

to server

Send new order to printer by SMS or

printer get new order from server via GPRS

Print phone number

and delivery time

Receiving new order

by SMS or GPRS

Print rejection info

Input delivery time

Print order automatically

or press "OK" to print,

not print

customer's

phone

Select rejection reason

Press "OK" to accept

Printer will show: "please press 'OK' to accept or 'C' to reject the order"

Press "C" to reject

4.2 Orderprinti

If setting "auto print", the sms printer will automatically print a received order. If setting "manual print", when receiving a new order, the sms printer will print it after operator press the button "PRINT".

4.3 Prompt for a neworde

When an order comes: (1) Usually you are supposed to select “auto print”, when a new order comes, it will print automatically, the voice is large enough to prompt you to process the new order. (2) It will ring to push you to deal with the order. The time interval between ring can be adjusted by imputing #*20ttt#. For example, input #*20010#, this means the ring plays every 10 seconds which includes ring time. Press any key to stop the ring. Furthermore the ring tone and its volume can be adjusted, press “Confirm”, press

▲▼ key to select “User Profiles”, select “Message” tone and message volume.

Page 15

4.4 Orderprocessing

When an order comes to the device, if the device are processing other orders ahead of it, it will line. When it is at its turn, usually it prints out automatically, and wait for you to process.

1. If you accept the order, press the button 'OK', input delivery time. For example，

delivery time is 12:20, then input 1220. Then press “confirm”. The SMS printer will reply a message automatically: “status=accepted&restid=20&ordernumber=123&deliverytime=12:20” to server.

2. If you reject the order, press the button “C”, select or input “reject reason”

（1）“OUT OF DELIVERY REGION”

（2）"BUSY"

（3）"NO INGREDIENTS"

（4）"UNKNOWN ADDRESS"

（5）OUT OF DELIVERY TIME REQUIIRED

（6）TRAFFIC JAM

（7）Reason defined by

customer

(not more than 16letters

)

Press the”confirm”

, the device will reply a message automatically:

“

sta

s=rejected&restid=20&O

rderNumber=123&Reje

ctRea

son=12:20

”

If you press a wrong button, for example, you press “C” for accepted order by mistake, then you can press “cancel” to return. Then press “OK” to accept. The reply contents to server can be customized based on your requirements.

Some clients don’t like to input “delivery time”, or “reject reason”, only press “OK” to accept or “C” to reject, we have another version to support this requirements.

4.5. Ordermanagement

Restaurant guy can inquire the processed orders by pressing the button Fn at the top left side of the device.

1. Confirmed[N]: mean there are total [N] accepted orders.

2. Rejected[N]: mean there are total [N] rejected orders. The maximum number of accepted orders reserved in device is 30. The maximum number of rejected orders reserved in device is 20. For more processed orders, new orders will replace old orders.

4.6. Order

processing

when out ofpape

(1) When a red bar comes on thermal paper, it means the paper will be finished,

Page 16

you can install a new roll of paper. (2) When out of paper, the device alerts by honking. If you have not pressed “OK’ or “C”, you can switch off printer, install thermal paper, switch it on, the printer will reprint the order, you can continue to process; if you have pressed ‘OK” or “C”, wish to print one more copy, press the button ”Fn” to find the processed order in the menu “order management”, print it out by pressing the button “PRINT”. Don’t forget to press the button “CANCEL” to quit the menu after finished. (3) Change thermal paper with a new one when printer is on, but the ticket is not continuous.

5. Order format example

The following is order format sample for reference.

# Rest_id *Order Type*Order No*Quantity,Food1, Amount; Quantity,Food2, Amount;

Quantity,Food3, Amount*Delivery Chg; CC+Handeling fees;Total; Customer Type;Customer

Name; Customer Address;Requested For; Previous Number of orders;Payment Status;

Payment Card No;Customer Phone* customer comments# Order Type=1, Delivery; Order

Type=2, Collection.

Customer Type=4, Verified; Customer Type=5, Not Verified. Payment

Status =6, Order paid; Payment Status=7, Order not paid

The following is one of the examples of contents of a practical order for a restaurant with Rest_id=5, Order type is 1, Order number=123 #5*1*123*

2,prawn,8;3,Chicken,4.5;1,lamb,8

*1.0

0;0.50;22;4;eric_c

hen;

111,5

Ave,SW,Suite 339,Calgary;20:15 16-09-2012;20;6;paypal;07922911811*ca

I have soysauce?

New order path in server: http://www.fatcom.com/gprsorderfile/php?restid=5&password=345678 Order reply (confirmed/rejected) path in server:

http://www.fatcom.com/confirm.php?

In device, you only need to set http://www.fatcom.com/confirm.php?

(1) For accepted order, the final call back path URL is

http://www.fatcom.com/confirm.php?status=accepted&restid=5&ordernumber=123&de

liverytime=12:20

(2) For rejected order reply path in server, the call back URL is：

http://www.fatcom.com/confirm.php?status=rejected&restid=5&ordernumber=123&rea

son=busy

The part after “?” in red color is automatically added by device.

The printed ticket is as follows:

Page 17

6. How To Use

ParametersTools

6.1 Parameters making and

download

(1) Decompress file

(2) Click into folder “Parameters Tools” (3) Click “SMS Printer setting Parameters Tools.exe”

Page 18

(4) Fill in parameters (5) Connecting SMS Printer to computer with USB cable and switch on printer. (6) In device management of your computer, check USB port number, for example

In this case, select COM port as

(6) If Click “Export”, the parameters will be exported and stored in a file “Config”. (7) If Click “Download”, the setting parameters will be downloaded to SMS Printer.

6.2 How to print Page Header and PageFoote

Assuming the following is the ticket header you have designed :

WWW.GOODFOOD.COM

PizzaPlace

123

North Loa

ShenZhe

Then you can fill in the following contents in the item of page header in the parameter tools:

Page 19

WWW.GOODFOOD.COM/r/s/LPizza Place/r/s/L123 North Load/r/s/LShen

Zhen

/r: change line /s:small fonts /l: big fonts /L: Alignment at Left /R:Alignment at Right /C: Alignment in Center

Downloading

firmware and

settings

by air

Until now, SMS Printers from other suppliers can only download orders in server via GPRS, but have no functions to download firmware and settings parameters via GPRS. This may cause problems when you have deployed hundreds of SMS printers in restaurants and wish to update their firmware.

With our printers, what you need to do is:

(1) Make GPRS settings correctly. For GPRS users, the printer has the correct

settings inside, this step can be canceled.

(2) Put new firmware mre.vxp or config.ini in your update file path. For example, if

order file path is http://www.abc.com/gprsprinter/5.txt, then you can set update file path is http://www.abc.com/gprsprinter/update/ CONFIG.INI can be created by parameter tools by clicking “export”.

(3) Press #*9999# on printer, the screen will pop up your

update file path http://www.abc.com/gprsprinter/update/, then press “confirm”, it will automatically download firmware via air from the server. For sample test, the default update path is our server’s path,

http://112.91.114.235:8081/smsprinter/update/ , you can change to your file path for

the first time. After that, it will keep your file path. For quantity orders, we can put your update file path in printer as default.

(4) Press #*9998# on printer, the printer will download config.ini. So what you need to do is just put new firmware or new config in update file path, then press #*9999# to download firmware or #*9998# to download config.

Page 20

8 Phone Functi

8.1 Making aca

Method 1：Press Hand free button ，dial phone number, after finished, waiting

for 3 S, the device will automatically send the number.

Method 2：Dial phone number，click "CONFIRM" button, select“Call” in menu

。

8.2 Receiving aca

When there is a incoming call, it rings, and displays caller's number on screen (If the caller's number is in phonebook, it displays caller's name). There are two ways to pick up the call.

Method 1：press the hand free button to connect.

Method 2：click "CONFIRM" button, select “Answer” in menu.