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Warranty
Service Information
If service is required, call your dealer or authorized service agency. The name of the authorized service agency can be obtained from
the dealer or distributor in your area.
Have the following information readily available:
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you
continue to have service problems, contact Viking Range at (888) 845-4641 or write to:
VIKING RANGE, LLC
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
The serial number and model number for your storage drawer is located on an identifi cation plate mounted on the top left side of the
drawer housing. Pull out the drawer for access. The serial and model number for your access doors is located on an identifi cation
plated located on the back side of the frame.
Record the information indicated below. You will need it if service is ever required. The model and serial number for your cooktop can
be found by looking under the unit.
Model No. _____________________________________ Serial No. ____________________________________________________
Date of Purchase ________________________________ Date Installed ________________________________________________
Dealer’s Name _______________________________________________________________________________________________________
Address _____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________________
If service requires installation of parts, use only authorized parts to insure protection under the warranty.
Keep this manual for future reference.
PROFESSIONAL SERIES OUTDOOR ACCESS DOORS / STORAGE DRAWER WARRANTY
TWO YEAR FULL WARRANTY
Outdoor access doors / storage drawers and all of their component parts, except as detailed below*, are warranted to be free from defective materials
or workmanship in normal residential use for a period of two (2) years from the date of original retail purchase or closing date for new construction,
whichever period is longer.. Viking Range, LLC, warrantor, agrees to repair or replace, at its option, any part which fails or is found to be defective
during the warranty period.
*FULL NINETY (90) DAY COSMETIC WARRANTY: Decorative items are warranted to be free from defective materials or workmanship
(such as scratches on stainless steel, etc.) for a period of ninety (90) days from the date of original retail purchase. ANY DEFECTS MUST BE
REPORTED TO THE SELLING DEALER WITHIN NINETY (90) DAYS FROM DATE OF ORIGINAL RETAIL PURCHASE. V iking Range, LLC uses
the most up-to-date processes and best materials available to produce all fi nishes. However, slight color variation may be noticed because of
the inherent differences in lighting, product locations, and other factors. Therefore, this warranty does not apply to variations attributable to
such factors.
*FULL NINETY (90) DAY WARRANTY IN “RESIDENTIAL PLUS” APPLICATIONS: This full warranty applies to applications where use of the
product extends beyond normal residential use, but the warranty period for products used in such applications is ninety (90) days. Examples
of applications covered by this warranty are bed and breakfasts, fi re stations, private clubs, churches, yachts, etc. Under this “Residential
Plus” warranty, the product, its components and accessories are warranted to be free from defective material or workmanship for a period
of ninety (90) days from the date of original retail purchase. This warranty excludes use of the product in all commercial locations such as
restaurants, food service locations and institutional food service locations.
LIFETIME LIMITED WARRANTY
During the life of the product, any stainless steel parts found to be defective in material or workmanship will be repaired or replaced, free of charge for
the part itself, with the owner paying all other costs, including labor. This warranty excludes surface corrosion or rust, scratches, discoloration, water or
atmospheric conditions, or cleaning practices which are part of normal residential use.
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner of the product during the term of the
warranty.
TERMS AND CONDITIONS
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner of the product during the term of the
warranty and applies to products purchased and located in the United States and Canada. Products must be purchased in the country where service is
requested. If the product or one of its component parts contains a defect or malfunction during the full warranty period after a reasonable number of
attempts by the warrantor to remedy the defect or malfunction, the owner is entitled to either a refund or replacement of the product or its component
part or parts. Replacement of a component part includes its free installation, except as specifi ed under the limited warranty. Under the terms of this
warranty, service must be performed by a factory authorized Viking Range, LLC service agent or representative. Service will be provided during normal
business hours, and labor performed at overtime or premium rates shall not be covered by this warranty.
Owner shall be responsible for proper installation, providing reasonable and necessary maintenance, providing proof of purchase upon request, and
making the appliance reasonably accessible for service. The return of the Owner Registration Card is not a condition of warranty coverage. You should,
however, return the Owner Registration Card so that Viking Range, LLC can contact you should any question of safety arise which could affect you. This
warranty gives you specifi c legal rights, and you may also have other rights which may vary from jurisdiction to jurisdiction.
WHAT IS NOT COVERED BY THIS WARRANTY: This warranty shall not apply to damage resulting from abuse, failure to provide reasonable and
necessary maintenance, accident, delivery, negligence, natural disaster, loss of electrical power to the product for any reason, alteration, outdoor use,
improper installation, improper operation, or repair or service of the product by anyone other than an authorized Viking Range, LLC service agency or
representative. This warranty does not apply to commercial usage.
LIMITATION OF REMEDIES AND DURATION OF IMPLIED WARRANTY OWNER’S SOLE AND EXCLUSIVE REMEDY FOR A CLAIM OF ANY
KIND WITH RESPECT TO THIS PRODUCT SHALL BE THE REMEDIES SET FORTH ABOVE. VIKING RANGE, LLC IS NOT RESPONSIBLE FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGE, INCLUDING BUT NOT LIMITED TO FOOD OR MEDICINE LOSS, DUE TO PRODUCT FAILURE,
WHETHER ARISING OUT OF BREACH OF WARRANTY, BREACH OF CONTRACT OR OTHERWISE. Some jurisdictions do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or exclusions may not apply to you. ANY IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO THIS PRODUCT ARE LIMITED IN DURATION TO THE
PERIOD OF COVERAGE OF THE APPLICABLE EXPRESS WRITTEN LIMITED WARRANTIES SET FORTH ABOVE. Some states do not allow
limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
WARRANTY SERVICE: To obtain warranty service, contact an authorized Viking Range, LLC service agent, or Viking Range, LLC, 111 Front Street,
Greenwood, Mississippi 38930, (888) 845-4641. Provide model and serial number and date of original purchase or closing date for a new
construction. For the name of your nearest authorized Viking Range, LLC service agency, call Viking Range, LLC. IMPORTANT: Retain
proof of original purchase to establish warranty period.
Specifi cations subject to change without notice.