Viking InterWorks MAC OS User Manual
VIKING 56K
USB MODEM
(MAC OS)
USER’S GUIDE
Manual No. 1005280
Release 03/99, Rev A
SPEED • POWER • PERFORMANCE
®
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Table of Contents
1 Introduction
56K External Features & Specifications 1
2 Before You Install
System Requirements 2
Phone Requirements 3
Communications Software Requirements 3
3 Hardware Installation 4-5
4 Software Installation
Mac OS 8.5 or Later Driver Software 6-7
MacComCenter Communication Software 8-9
Remote Access/Mac PPP Setup 10
Free PPP Setup 10
Using Data & Fax Communication Software 11
5 Technical Notes
Status Light Definitions 12
6 Troubleshooting
Universal Serial Bus (USB) Basics 13
General Troubleshooting 14-15
7 Basic AT Commands
Guidelines 16
AT Commands 16-25
8 Modem Driver & Firmware Upgrades 26
9 Contacting Technical Support 27
10 Communication Regulations 28-30
11 Warranty & Disclaimer Information 31
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
1 Introduction
Congratulations on purchasing your Viking Components 56K USB (Universal
Serial Bus) fax/modem for your computer. To turn your computer into a communications center, all you need is your Viking fax/modem and a standard analog
phone line.
Viking 56K USB Modem Features & Specifications
Features:
•
USB Connection Standard
•
Hot-Swappable and Plug & Play
•
Supports Both V.90 and K56Flex
•
5 Year Warranty
•
Technical Support: 24 Hrs a Day, 7 Days a Week
Specifications:
•
Integrated USB Cable
•
2Mb Flash supports V.90 & K56 Flex for maximum compatibility
•
Up to 56 kbps reception
•
Up to 33.6 kbps transmission
•
9 LEDs (8 status and 1 power)
•
All necessary cables and software included
Data Modem:
•
V.90, K56Flex, V.34 (33.6kbps),V.32bis,V.32,V.22bis,V.22,V.23 and V.21;
Bell 212A and 103
•
V.42 LAPM, MNP2-4 and MNP10 Error Correction
•
V.42bis and MNP5 data compression
Fax Modem:
•
V.17,V.29,V.27ter and V.21 channel 2
•
Supports Caller ID and Distinctive Ring
Chapter 1
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
2 Before You Install
It is recommended to read any additional information in your system’s “Owner’s
Guide”regarding external modems before continuing.
System Requirements
Computer:
•
Any computer with a free USB port.
Compatible Operating System:
•
Mac OS 8.5 or Later
Computer Memory:
•
4MB of free RAM
Hard Disk Space:
•
2MB or more
Phone Line:
•
Standard residential (analog) RJ-11
Chapter 2
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Phone Line Requirements
The phone line required by the Viking Components USB fax/modem is an analog
RJ-11. This is a standard residential phone line.
Warning: Do not use a PBX or digital phone line. These phone lines may
damage the Viking Components USB fax/modem or phone equipment.
PBX or digital lines are used by many businesses for their phone systems. To
determine if the line you wish to use is analog,look on the jack of the phone. If it
says “analog,”“computer,”“data” or “modem,” it is an analog line. If you are in an
office and the phone is not labeled, check with the phone system administrator.
If you are in a hotel, call the hotel operator for more information.
Communications Software requirements
Please refer to the communication software “User Guide” for additional system
requirements for installing the communication software.
Chapter 2
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
3 Hardware Installation
This chapter contains instructions on installing your Viking 56K USB fax/modem.
Warning:The phone jack you use must be for an analog phone line. If
you are in an office building, it may use digital phone lines. If you are not
sure of the type of phone lines your office building has,contact your phone
system administrator.
1. Rest the modem on its side. Locate the two phone cord jacks toward the center of the bottom panel. These jacks are interchangeable when connecting the
modem to a wall jack and a phone. Plug one end of a phone cord into one of the
jacks and the other end to the phone jack located on the wall. If you wish to use
your modem and phone through the same wall phone jack, plug the cord from
your phone into the remaining jack on the modem.
Note: You can not use the phone and the modem at the same time if they share
the same phone line.
Chapter 3
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Hardware Installation (Continued)
2. Return the modem right side up and feed the phone cables through the back
of the base.
3. Power on your computer.
4. Locate an available USB port on your computer and connect it with the USB
cable on the back of the modem. This port is usually located on the back of your
system. If you are not familiar with the location of the USB ports on your computer, please refer to your system’s “Owner’s Guide”for detailed instructions.
Note: The Viking Components USB modem must be connected to a USB port on
your computer or to a powered USB hub.
Your hardware setup in now complete. To complete the setup of your modem,
please proceed to the chapter 4 “Software Installation”in this guide.
Chapter 3
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
4 Software Installation
Once the Viking USB fax/modem is installed, you will need to install the software
necessary to communicate with the fax/modem. This chapter will cover the steps
necessary to configure your computer’s operating system.
Mac OS 8.5 or Later Driver Software
1. Insert the “Viking Modem Companion Software” CD into your computer’s CDROM drive. Once the CD appears on your system’s desktop, double-click on its
icon to open. Locate the “Viking Modem Installer” icon on the CD and double-click
on it to launch.
Note: If the CD can not be located,the drivers can be downloaded from the Viking
Components Web site at:www.vikingcomponents.com
3. Select “Viking 56K USB Modem” by clicking on its button. Then click the “Install”
button to begin the driver installation.
4. Once the driver installation is done, click the “Quit”button to leave the installer.
Chapter 4
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Mac OS 8.5 or Later Driver Software (Continued)
5. Click the “Restart” button to restart your system.
6. From the Apple () menu, select “Control Panel” and then choose “Modem.”
Next to “Connect via:” the “USB Rockwell Modem” should be listed. Locate the
“Modem:” pop-up menu in the “Setup” section. If your Internet Service Provider
(ISP) supports 56KFlex and V.90,select “Viking 56k_v90.” For ISP’s that only support
56KFlex, select “Viking force 56kflex.” Then close the “Modem” control panel and
click the “Save” button.
Note: If you experience problems connecting to your Internet Service Provider
(ISP) with the supplied modem script, try contacting your ISP for further instructions or go to the Viking Components Web site for updated modem scripts.
Your driver installation is now complete.
Chapter 4
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
MacComCenter Communication Software
1. Insert the “Viking Modem Companion Software” CD in your computer’s CD-ROM
drive. Once the CD appears on your system’s desktop,double-click on its icon to
open. Locate the “MacComCenter”icon on the CD and double-click on it to launch.
2.In the “MacComCenter” window, the “USB Rockwell Modem”should be selected in
the “What serial port should MacComCenter use:” pop-up menu. Click the “Install”
button to begin the communication software installation.
Chapter 4
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