Viking Electronics SR-IP Setup, Installation, Operation & Programming Manual

PRODUCT MANUAL

Designed, Manufactured and Supported in the USA

SECURITY & COMMUNICATION SOLUTIONS

SR-IP

SIP Audible Ringer/

Visual Ring Indicator

September 25, 2018

VIKING

Features

Applications

Specifications

www.VikingElectronics.com

Information: 715-386-8861

SIP Audible Ringer with Visual Ring Indication

and Remote Strobe Light Control

• Programming software included

• 2 Amp relay contacts for Viking LPL-1or SL-2 strobe
light control

• Bright red visual ring indicator LED

• SIP compliant (see page 2 for list of compatible IP-PBX

phone systems)

• PoE powered (class 2, <6.5 watts)

• Automatic Gain Control (AGC) to automatically increase
ring volume to compensate for ambient noise

• Network downloadable firmware

• Surface mounts to a single gang or 4” x 4” electrical box or
directly to a wall or post

• Remotely programmable

• Extended temperature range (-40°F to 140°F)

• Remotely adjust ringer volume

• Four programmable ring cadences: normal (2 sec ON / 4
sec OFF), double, short-short-long, short-long-short

• Optional LPL-1 Remote Visual Ring Indicator (DOD 640)

• Optional SL-2 (DOD 242) or BLK-4-EWP (DOD 654) strobe
light kits available

• Diagnostics (for testing mic, speaker & relay)

Power: PoE class 2 (<6.5 watts)
Shipping Weight: 1.5 lbs (0.75kg)
Maximum Sound Pressure: 93 dB SPL @ 1m. Note: For applications

requiring louder ring, see Viking model PA-IP.

Relay Output: SPDT contact , 2A @30VDC / 250VAC max
Dimensions: 5.5” x 4.5” x 1.7” (140mm x 115mm x 43mm)
Operating Temperature: -40°F to 140°F (-40° C to 60° C)
Humidity: 5% to 95% non-condensing
Audio Codecs: G711u, G711a, G722
Network Compliance: IEEE 802.3 af PoE, SIP 2.0 RFC3261, 100BASE-

TX with auto cross over

Regulatory Compliance: FCC Part 15 and Canada ICES-3 Class A
Connections: (1) RJ45 10/100 Base-T, (3) gel-filled butt connectors

Installation requires the assistance of a Network Administrator / IT Technician.

!

The SR-IP is a SIP compliant PoE powered audio
device for providing audible and visual ring indication
for SIP VoIP phone systems. When registered with a
SIP server, the SR-IP will ring in one of 4 programmable
ring patterns and flash a bright red LED upon ring
detection. During ring detection the units internal relay
contacts will also activate providing a trigger for a Viking
Model SL -2 Strobe light or LPL-1 visual ring indicator.

Equipped with a high efficiency Class D power amplifier
and high quality loud speaker, the SR-IP is typically
louder than a telephone speaker. The advanced
features of the SR-IP include programmable Automatic
Gain Control (AGC) technology which automatically
increases ring volume to compensate for moderate
background ambient noise. The AGC feature is ideal for

• Ringer for variable noise enviroments
(Offices, Classrooms, etc.)

• Visual Ring Indicator for quiet areas

(Hospitals, Churches, Theaters, etc.)

variable noise environments (offices, classrooms,
restaurants, etc.), and ensures that ringing is heard but
not unnecessarily loud.

2

Viking VoIP SIP System Compatibility List

NOTE: Exclusion from this list means only that compatibility has not been verified, it does not mean incompatibility.

For detailed configuration instructions for certain vendors below, see Configuring Viking VoIP Phone and SIP
Servers, DOD 944.

* Note: Relay operation commands are Not compatible with Panasonic Phone Systems (Panasonic does not transmit DTMF between station ports).

On-Premise

More information

available, see

DOD 944

3COM VCX

3CX

Allwork

4

Aastra

Asterisk

Atcom

Avaya Aura Platform V6.2.9 or earlier

Avaya IP Office Platform

BlueBox

Brekeke

Cisco Unified Communications
Manager (CUCM)

Cisco Unified Communications
Manager Express (CUCME)

Elastix

epygi QX200

4

Freeswitch

Grandstream

4

Interactive Intelligence

iPECS (Ericsson-LG)

4

Iwatsu ECS

4

Kamailio

Mitel 3000

NEC

OfficeSIP

OpenSIPS

Panasonic* (with SIP Extension Card)

PolyCom (SIP paging only)

Samsung Communications Manager
(SCM)

ShoreTel

4

Siemens Communications Server (SCS)

SIP Express Router (SER)

Snom PBX

Sonus

Switchvox

Teksip

Toshiba

Vertical Wave

4

Yealink T Series S IP Phones

Cloud Based Service Provider

More information

available, see

DOD 944

Callcentric

4

iptel.org

MetaSwitch

Ring Central

sip.antisip.com

Switchvox

unify

Vertical Wave

4

Voice Carrier

VoIP.MS

4

Definitions

Client: A computer or device that makes use of a server. As an example, the client might request a particular file from the

server.

DHCP: Dynamic Host Configuration Protocol. In this procedure the network server or router takes note of a client’s MAC
address and assigns an IP address to allow the client to communicate with other devices on the network.

DNS Server: A DNS (Domain Name System) server translates domain names (ie: www.vikingelectronics.com) into an IP
address.

Ethernet: Ethernet is the most commonly used LAN

technology. An ethernet Local Area Network typically uses twisted

pair wires to achieve transmission speeds up to 1Gbps.

Host: A computer or device connected to a network.

Host Name: A host name is a label assigned to a device connected to a computer network that is used to identify the device

in various forms of network communication.

Hosts File: A file stored in a computer that lists host names and their corresponding IP addresses with the purpose of
mapping addresses to hosts or vice versa.

Internet: A worldwide system of computer networks running on IP

protocol which can be accessed by individual computers

or networks.

IP: Internet Protocol is the set of communications conventions that govern the way computers communicate on networks
and on the Internet

.

IP Address: This is the address that uniquely identifies a host on a network.

LAN: Local Area Network. A LAN is a network connecting computers and other devices within an office or building.

Lease: The amount of time a DHCP server reserves an address it has assigned. If the address isn’t used by the host for

a period of time, the lease can expire and the address can be assigned to another host.

MAC Address: MAC stands for Media Access Control. A MAC address, also called a hardware address or physical address,
is a unique address assigned to a device at the factory. It resides in the device’s memory and is used by routers to send
network traffic to the correct IP address. You can find the MAC address of your SR-IP phone printed on a white label on
the top surface of the PoE LAN port.

Router: A device that forwards data from one network to another. In order to send information to the right location, routers
look at IP Address

, MAC Address and Subnet Mask.

Server: A computer or device that fulfills requests from a client. This could involve the server sending a particular file
requested by the client.

Session Initiation Protocol (SIP): Is a signaling communications protocol, widely used for controlling multimedia
communication sessions such as voice and video calls over Internet Protocol (IP

) networks. The protocol defines the

messages that are sent between endpoints, which govern establishment, termination and other essential elements of a call.

Static IP Address: A static IP Address has been assigned manually and is permanent until it is manually removed. It is not
subject to the Lease

limitations of a Dynamic IP Address assigned by the DHCP Server. The default Static IP Address is

192.168.154.1

WAN: Wide Area Network. A WAN is a network comprising a large geographical area like a state or country. The largest
WAN is the Internet.

3

Features Overview

* Note: To purchase the PS-2A power adapter (part # L120950), go to
www.vikingelectronics.com and click on Spare Parts.

** Note: The gel-filled (water-tight) butt connectors are designed for
insulation displacement on 19-26 gauge wire with a maximum insulation
of 0.082 inches. Cut off stripped wire ends before terminating.

Installation

4

A. Wiring

Viking model SL-2 with

PS-2A* 12 VDC power

adapter (not included),

see DOD 242

120V AC

Front View of SR-IP

VIKING

©

Connect to Optional

Strobe Light, etc.

Light Steady (Beacon) When Idle

12VDC*

_

+

Black

Green

Yellow Network Status
LED: Lights steady to

indicate power and data
link. Blinks to indicate
network activity.

PoE LAN Port 10/100, PoE Class 2 (<6.5 Watts): Connect to
your LAN via RJ45 plug and CAT5 or greater twisted pair wire.

MAC Address Label: The MAC address is a unique 12 digit number
used by routers to send network traffic to the correct IP address.

On-Board 2 Amp Relay

Output Contacts

(2A@30VDC/ 250VAC max)

Not

Connected

Reset

Switch

Microphone for
Automatic Gain

Control (AGC)

LED Ring

Indicator

Green Unit

Status LED

N.C. (Gray)

COM. (Blue)

Internal View of SR-IP

RESET

Rear View of SR-IP

asdesaxtff

18E80FXXXXXX

MAC:

Red

|

OR

|

Off (NO Beacon) When Idle

Viking model SL-2 with

PS-2A* 12 VDC power

adapter (not included),

see DOD 242

120V AC

12VDC*

+

_

Black

Green

Red

Not

Connected

N.O. (Yellow)

**(3) Gel-Filled

Butt Connectors

(included)

OR

N.C. (Gray)

COM. (Blue)

N.O. (Yellow)

MAC:

Connect to Optional Remote

Visual Ring Indicator

PCB
View of
the LPL-1

120V AC

12VDC*

+

Viking model LPL-1 (DOD 640) with Viking

model PS-2A* 12 VDC power adapter

asdesaxtff

18E80FXXXXXX

_

The SR-IP is designed to be surface mounted to a single gang box (not included), a standard 4” x 4” electrical junction
box (not included), or directly to a wall or flat sided post.

PC Requirements

• IBM compatible personal computer with:

Windows 2000 (service pack 4 or higher)
Windows XP (service pack 2 or higher)
Windows Vista (SP2 or newer), 32 or 64 bit versions
and newer versions of Windows

• Adobe Acrobat Reader 8 or higher

• SR-IP hardware

• Available LAN with PoE (class 2, <6.5 watts)

• Ethernet cable ( CAT5 min.)

• 1 MB minimum free hard drive space for installation

• 16MB of free physical RAM

Typical Installation on SIP Based VoIP Phone System

(Extends range of cable, keeps

1 Gbps network speed for other

equipment on network)

SIP VoIP PBX

or

PC with

SIP Server

Software

100m (328 ft) max*

Viking

supplies

Customer’s

Responsibility

Internet

10/100 Mbps

Maximum

Viking SR-IP

Ringer

* Note: A PoE extender can be used for an additional 100 meters per extender.
For longer runs (up to 2 km / 1.2 miles) a ethernet to ber media converter can be used.

Optional

PoE Injector

(If VoIP PBX does

not have PoE)

Optional

Switch / Hub

SL-2

Optional Viking model SL-2
Strobe Light for added visual
ring indication (DOD# 242)

5

B. Mounting

3.40"

2.35"

Back View

of the SR-IP

3.40"

1.55"

Front View

of the SR-IP

3.30"

VIKING©

To open the speaker box, remove the

two separate screws from the cover.

Back Panel

of the SR-IP

UP

Mount back panel to a

wall, a single gang box or

a 4”x4” junction box with

the arrow pointing up.

Side View

of the SR-IP

Attach the cover to the

base with the two included

screws as shown.

6

PC Programming

Download and install the programming software

1. Go to www.vikingelectronics.com and enter SR-IP in the search box

2. Click SR-IP in the search results

3. Scroll down the page to Downloads, click IP Programming Software

4. Install the programming software by saving or opening the file and then clicking on setup Viking IP

Programming.exe

5. Follow the prompts on your screen to complete software installation

6. To start the Viking IP Programming application, click on the Viking IP Programming icon on your desk
top. The Main screen will appear, allowing the user to program any SR-IP connected to that LAN.

Note: PC must be connected to the same LAN as the SR-IP.

A. Connect / Disconnect

Open the “Viking IP Programming” software on the PC and the start screen shown below will appear. Any Viking IP
products that are connected to the network will appear on the list. Simply select the SR-IP on the list and click on the
“Connect” button at the bottom or double click the selected unit. If the security code of the selected unit is still set to
default (845464), the PC software will not require entering a security code to connect to the unit. SR-IP’s have a default
name of “VIKING_MK64_Vik02”, so if many devices are connected to the same network that all have the default name,
MAC addresses must be used to identify each unit.

When finished programming, click on the “Disconnect” button at the bottom. Closing the program will also automatically
disconnect the unit.

7

C. Configuring the SR-IP Network Settings

Step 1.

Open the “Viking IP Programming” software on a windows PC that is connected to the same LAN as the SR-IP unit to
be programmed.

Step 2.

The window in the upper left corner of the menu will show you each SR-IP that is connected to that LAN. Select the unit
with the same MAC address shown on the label located on the top of the Ethernet connector on the SR-IP.

Step 3.

Click the “Connect” button. If a pop up window appears, enter the unit’s security code (factory set to 845464) then click “OK”.

Step 4.

The program will then read and display the SR-IP’s IP and programming settings.

Step 5.

Click on the “IP Settings” tab.

Step 6.

Select the appropriate value Static IP Settings or DHCP for “Set Unit IP Address via”. Note: changing the IP address will
cause you to have to reconnect to the unit. Enter the values for the fields in “if DHCP fails” or “Static IP Settings” as needed.

Step 7.

Set the “Unit Name”, “Logging / Time Server Settings” as needed.

Step 8.

Select Peer-Peer in the “SIP Server / Peer to Peer Settings” to use the unit in Peer to Peer mode. Select Server to register
with a SIP registrar server and fill in the “Outbnd Proxy” (SIP Outbound Proxy Server Address, “ip:port”), “Authentic. ID”
(SIP Authentication ID), “Username” (SIP Username, <string>), “Password” (SIP Password), and “Caller ID” (SIP Caller
ID) with values from your VoIP provider.

B. Manually Muting SIP / Network Failure Alarm Beeps (3 beeps repeated every 30 seconds)

With the unit connected and powered (Green LED on and Yellow LED off or blinking) it will output 3 beeps every 30
seconds and turn the LED on and off once per second indicating a SIP registration failure, failure to receive an echo
reply from pinged gateway or Ethernet connection failure. You can manually disable the beeps by pressing and holding
the Reset switch for 5 seconds (2 beeps will then be heard) or by clicking the “Mute Alarm Until Next Failure” tab in the
Viking VoIP programming software. The LED will continue to flash allowing you to trouble shoot the failure.

E. Manually Resetting the Security Code to Enter Programming

F. Manually Resetting All Network Parameters to Factory Default

Step 1. Click on the “VLAN” tab

Step 2. Disable or enable VLAN tagging by setting the value of “VLAN Tagging”.

Step 3. Set the VLAN tag ID by selecting an integer (1 to 4094) in “ID for all packets”.

Step 4.

Set the Priority Code Point (PCP) value for all not SIP and RTP packets in the “PCP for all packets” input (0 is default, priorities are
from low to high: 0, 1, 2, 3, 4, 5, 6, 7). Set the “PCP for SIP packets” (3 is default). Set the “PCP for RTP packets” (5 is default).

D. Configuring SR-IP VLAN Settings

Step 1. Power down the SR-IP by disconnecting the LAN Cable (RJ45 plug).

Step 2. Press and hold the Reset button, then reconnect the LAN Cable (RJ45 plug).

Step 3.

Continue to hold t he Reset button until you hear 2 beeps, (approximately 6 seconds). Continue to hold reset button until you hear 4
more beeps, approximately 6 seconds later, then release the button. The LED will remain off for the first 3 seconds, flash slowly for 3
seconds (2 beeps), fast flash for 6 seconds (4 beeps), then light steady indicating when to release button.

Step 4. You can now enter programming by following the steps in section A.

Step 1. Power down the SR-IP by disconnecting the LAN Cable (RJ45 plug).

Step 2. Press and hold the Reset button, then reconnect the LAN Cable (RJ45 plug).

Step 3.

Continue to hold Reset button until you hear 2 beeps, (approximately 6 seconds). Then release the button. The LED will remain off for
the first 3 seconds, flash slowly for 3 seconds then fast flash (after 2 beeps), indicating when to release button.

Step 4. The security code is now reset to 845464 (factory default).

Step 5. You can now enter programming by following the steps in section A.

8

9

Programming Features Index

DESCRIPTION Section Page

Connect/Disconnect A 6

VLAN Settings D 8

Unit Name 1 9

SIP Server 2 9

Peer to Peer Settings 3 9

Outbound Proxy 4 10

Authentication ID 5 10

Register Fails 6 10

Security code (factory set to 845464) 7 10

Internal / External Relay (factory set to Internal) 8 10

Relay Mode ( Ring, Ring Flash, factory set to Ring) 9 11

LED Mode (ON, OFF, factory set to ON) 10 11

Speaker Mode (ON, OFF , factory set to ON) 11 11

Ring Mode ( Ring, Ring with AGC, factory set to Ring) 12 11

Ring Cadence (Normal, Double, Short-Short-Long, Short-Long-Short, factorty set to Normal, 2
seconds on 4 seconds off)

13 11

Ring Volume (0-9, factory set to 5) 14 11

Mute Current / Next Alarm 15 12

Permanent Alarm Mute 16 12

IP Firmware 17 12

Unit Firmware 18 12

Import/Export 19 13

Clear Unit Settings 20 13

Clear IP Settings 21 13

Diagnostics (used to check mic, speaker and relay operations) 22 13

3. Peer to Peer Settings

When set to Peer to Peer mode a SIP server is not used. The unit should be programmed with a Static IP Address and
Username, a password is not used. Caller ID can be programmed if needed. Simply call the unit by entering the
programmed “username@192.168...(Static IP address for the unit)”. The static IP address is normally programmed into
a page button on the VoIP telephones.

Enter the IP address of your SIP server or service provider in this field. NOTE: If outbound proxy is not required, enter

the SIP server IP address into the Outbnd Proxy field.

2. SIP Server

1. Unit Name

Up to a 31 character unit name can be assigned to the SR-IP being programmed.

Programming Features

The security code allows the user/installer to program the SR-IP. The factory set security code is 845464. It is
recommended that the factory set security code be changed.

Note: The security code must be 6 digits and cannot include a

Q

or a #.

7. Security Code

8. Relay Internal / External

With the relay set to “Internal” the SR-IP will activate its on board relay for door strike / gate control. The Relay should
be set to “External” for higher security installations when using a Viking remote model RC-4A relay controller to activate
the door strike / gate controller (see DOD 582). Factory Setting: Internal

10

When registered to a SIP server in the event that registration is lost you can program the unit to re-resolve using the
current SIP server IP address or route pages through an alternate SIP server. With Alternate Server selected enter the
IP address of the alternate SIP server in the field next to the Register Fails drop down box. NOTE: The maximum length

of the SIP server address is 75 characters.

6. Register Fails (Re-Resolve or Alternate Server)

4. Outbound Proxy

If your SIP provider requires an outbound proxy IP address enter it in the Outbnd Proxy field. If outbound proxy is not

required enter the SIP sever IP address into the Outbnd Proxy field. NOTE: If not required, this field must match your

SIP server IP address.

5. Authentication ID

If your SIP provider requires Authentication ID, enter it in the Authentic. ID field. If Authentication ID is not required,

leave this field blank.

11

13. Ring Cadence

The Ring cadence can be programmed to one of 4 different cadences:

Normal Ring (single ring, 2 sec on 4 sec off) factory setting

Double Ring (double ring, 1 sec on .5 sec off 1 sec on 3.5 sec off)

Short-Short-Long (triple ring, .5 sec on .5 sec off .5 sec on .5 sec off 1 sec on 3 sec off)

Short-Long-Short (triple ring, .5 sec on .5 sec off 1 sec on .5 sec off .5 sec on 3 sec off)

Factory Setting: Normal

When set to Ring or Ring with AGC, The SR-IP will output a loud ring when it is called. The level can be adjusted from
0-9. Factory Setting: 5

14. Ring Volume

9. Relay Mode

The 2 amp relay contacts can be programmed to one of two different modes in programming:

Ring Mode: When programmed for Ring Mode the relay will continuously activate while the ringing extension is called.
This mode is useful for activating a Viking model SL-2 strobe light, etc.

Ring Flash Mode: When programmed for Ring Flash Mode the relay will momentarily turn on and off in a 400msec
on/off cadence while the ringing extension is called. This mode is useful for activating a Viking model LPL-1 remote
visual ring indicator, etc.

Factory Setting: Ring Mode

11. Speaker Mode

10. LED Mode

The Speaker Mode can be set to one of the following two modes:

OFF: In the “OFF” mode the speaker is disabled at all times. This mode is useful when using the SR-IP for visual ring
indication only.

ON: In the “ON” mode the speaker is enabled.

Factory Setting: ON

The LED Mode can be set to one of the following two modes:

OFF: In the “OFF” mode the LED is disabled at all times. This mode is useful when using the SR-IP for audible ring
indication only.

ON: In the “ON” mode the LED will flash while the extension is ringing.
Factory Setting: ON

The Speaker Mode can be set to one of the following two modes:

Ring: In the “Ring” mode the unit will not automatically answer an incoming call but will output a loud ring signal out of
the speaker in a 2 seconds on, 4 seconds off ring pattern. There are four available ring cadences.

Ring with AGC: In the “Ring with AGC” mode the unit will not automatically answer an incoming call but will output a
loud ring signal out of the speaker in a 2 seconds on, 4 seconds off ring pattern. The unit will automatically increase or
decrease the ring volume based on background ambient noise. The call can then be answered by momentarily pressing
the call button.

Factory Setting: Ring

12. Ring Mode

12

17. IP Firmware

If new Unit firmware is available, after opening the programming software a pop window will come up asking you if you
would like to update firmware. An alternative method of updating can be done by clicking the IP firmware “Update IP”
button. You can then browse to the folder that contains the PIP file for updating the unit’s IP firmware. This method is
typically only used when Viking Technical Support has sent you updated IP firmware

15. Mute Current / Next Alarm

A network failure alarm will be indicated by providing 3 beeps every 30 seconds. A network failure indicates the unit is
not registered to the SIP server or there is a communication failure with the gateway. The three beeps can be muted by
clicking on “Mute Current / Next Alarm”. The Status LED will continue to flash to assist troubleshooting. The alarm beeps
can also be permanently disabled. See Permanent Alarm Mute.

16. Permanent Alarm Mute

Selecting “Alarm Tones Disabled” will mute all alarm tones indefinitely. To re-enable alarm tones select “Alarm Tones
Enabled”.

18. Unit Firmware

If new Unit firmware is available, after opening the programming software a pop up window will ask if you would like to
update firmware. Another way to update is accomplished by clicking the Unit firmware “Update Unit” button. You can
then browse to the folder that contains the HEX file for updating the unit’s firmware. This method is typically only used
when Viking Technical Support has sent you updated firmware.

19. Import / Export

The Import / Export feature is useful for backing up all the Unit’s programming or for importing programming when
installing multiple units with a majority of the same programming.

Clicking on the “Clear Unit Settings” button in programming will reset all of the Programming Features back to their
factory default settings. Note: This command will not change or reset your IP settings.

20. Clear Unit Settings

Clicking on the “Clear IP Settings” will reset all of the IP settings back to their factory default settings. This also clears
paging Group settings and Addresses. Note: This will not effect any speaker or paging settings.

21. Clear IP Settings

22. Diagnostics

The Diagnostics section in the Viking IP Programming can be used to test the functionality of the mic, speaker and the
on-board relay. Note: This will not work when relay mode is set to external or Alarm.

13

Connection/Operation

The SR-IP connects to an on-premise SIP VoIP phone system or hosted communication server in the same way as a SIP
telephone. To register the SR-IP with the server requires the following information: 1. IP address (e.g. 192.168.1.1) of the
SIP Server 2. User Name (e.g. SIP extension number) 3. Password. When the Ringing extension is called the SR-IP will
not answer. Instead it will warble in the selected ring pattern until the ringing stops. Typically the ringing extension is
programmed as part of a hunt group so that it receives ring signal simultaneously with one or more phones to function as a
loud ringer in noisy or large areas.

Troubleshooting

If the unit cannot register with the programmed SIP server, the LED will blink on and off every two seconds, and three error
beeps will be heard every 30 seconds until communication is restored. This alerts a potential user of a problem with the
device.

You may silence the error beeps, per instance, by pressing and holding the Reset Switch for 5 seconds or by clicking the
“Mute Alarm Until Next Failure” button in the Viking IP Programming Software (see section B on page 7). The error beeps
automatically re-enable once the unit is registered, to alert of any new problems that arise.

14

ZF303720 Rev C

Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries
assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.

Product Support: 715-386-8666

IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT: VIKING TECHNICAL SUPPORT AT 715-386-8666

Our Technical Support Department is available for assistance Monday through Friday 8:00am - 5:00pm central time. So that we can give you better
service, before you call please:

1. Know the model number, the serial number and what software version you have (see serial label).

2. Have your Product Manual in front of you.

3. It is best if you are on site.

RETURNING PRODUCT FOR REPAIR

The following procedure is for equipment that needs repair:

1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST

have a complete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to
duplicate problem, frequency of failure, etc.

2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static sensitive equipment such as a
circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing
material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship
cartons prepaid to: Viking Electronics, 1531 Industrial Street, Hudson, WI 54016

3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.

4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.

RETURNING PRODUCT FOR EXCHANGE

The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):

1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to

step through recommended tests for diagnosis.

2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return
Authorization (R.A.) number will be issued. This number is valid for fourteen (14) calendar days from the date of issue.

3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your distributor will then replace the
Viking product using the same R.A. number.

4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't followed the steps listed in
1, 2 and 3, be aware that you will have to pay a restocking charge.

TWO YEAR LIMITED WARRANTY

Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase
from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc.,
1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.

This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use
of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments. This warranty does not
cover stainless steel surfaces that have not been properly maintained.

NO OTHER WARRANTIES

. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS

OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.

EXCLUSION OF CONSEQUENTIAL DAMAGES

. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR
CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD
HEREUNDER.

EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY

. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY)
OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING'S OPTION,
REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.

IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF
WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER
PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.

If trouble is experienced with the SR-IP loud ringer, for repair or warranty information, please contact:

Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 [phone]

WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:

Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such tests in off-peak hours, such as early morning or late evenings.

PART 15 LIMITATIONS

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.

CANADA

This class A digital apparatus complies with Canadian ICES-003. Cet appareil numerique de la classe A est conforme a la norme NMB-003 du Canada.

Warranty

Printed in the U.S.A.

DOD 577