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Viking Use & Care Manual
Viking Range Corporation
111 Front Street
Greenwood, Mississippi 38930 USA
(662) 455-1200
For product information,
call 1-888-VIKING1 (845-4641)
or visit the Viking Web site at
vikingrange.com
F20528B EN (061611)
Professional Built-In
Induction Cooktop
Congratulations
Table of Contents
Congratulations and welcome to the elite world of Viking ownership.
We hope you will enjoy and appreciate the care and attention we have
put into every detail of your new, state-of-the-art cooktop.
Your Viking cooktop is designed to offer years of reliable service. This
Use and Care Manual will provide you with the information you need
to become familiar with your cooktop’s care and operation.
Some of the key features of this appliance include:
• A broad range of MagneQuick™ induction elements that utilize
magnetic energy for superior power, responsiveness, and efficiency.
• A power management induction system that speeds boil time for
your favorite dishes as well as providing a quick simmer for sauces.
• Induction elements that heat the cookware for a cooler, efficient,
and energy saving method of cooking.
• A glass ceramic top with an extremely durable, strong, and
wear-resistant surface for easy cleaning.
Your complete satisfaction is our ultimate goal. If you have any
questions or comments about this product, please contact the dealer
from whom you purchased it, or contact our Consumer Support Center
at 1-888-VIKING1 (845-4641).
Getting Started
Warnings and Important Safety Information______________________4
Before Using Cooktop_________________________________________9
Product Controls
Cooktop Features ___________________________________________10
Operation
Surface Operation ___________________________________________12
Surface Heat Settings ______________________________________13
Cooking Substitutes Charts ___________________________________15
Product Care
Cleaning and Maintenance ___________________________________16
Troubleshooting _____________________________________________20
Service Information __________________________________________21
Warranty ___________________________________________________22
We appreciate your choice of a Viking cooktop and hope that you will
again select our products for your other major appliance needs.
For more information about the complete and growing selection
of Viking products, contact your dealer or visit us online
at vikingrange.com.
32
Getting Started
DANGER
WARNING
CAUTION
WARNING
WARNING
IMPORTANT–
Warning and Important Safety Instructions appearing in this manual
Getting Started
are not meant to cover all possible conditions and situations that
may occur. Common sense, caution, and care must be exercised
when installing, maintaining, or operating this appliance.
ALWAYS contact the manufacturer about problems or conditions you
do not understand.
Please Read and Follow
IMPORTANT–
To avoid risk of property damage, personal injury or death;
follow information in this manual exactly to prevent a fire
or explosion.
Please Read and Follow
Recognize Safety Symbols, Words, Labels
DO NOT store or use gasoline or other flammable vapors
and liquids in the vicinity of this or any appliance.
Hazards or unsafe practices which WILL result in
severe personal injury or death
To Prevent Fire or Smoke Damage
• Be sure all packing materials are removed from the appliance
Hazards or unsafe practices which COULD result in
death or severe personal injury
Hazards or unsafe practices which COULD result in
minor personal injury or property damage.
All safety messages will identify the hazard, tell you
how to reduce the chance of injury, and tell you what can happen
if the instructions are not followed.
Read and follow all instructions before using this appliance
to prevent the potential risk of fire, electric shock, personal injury or
damage to the appliance as a result of improper usage of the
appliance. Use appliance only for its intended purpose as described
in this manual.
before operating it.
• Keep area around appliance clear and free from combustible
materials, gasoline, and other flammable vapors and materials.
• If appliance is installed near a window, proper precautions should
be taken to prevent curtains from blowing over burners.
• NEVER leave any items on the cooktop. The hot air from the vent
may ignite flammable items and may increase pressure in closed
containers which may cause them to burst.
• Many aerosol-type spray cans are EXPLOSIVE when exposed to
heat and may be highly flammable. Avoid their use or storage near
an appliance.
• Many plastics are vulnerable to heat. Keep plastics away from parts
of the appliance that may become warm or hot. DO NOT leave
plastic items on the cooktop as they may melt or soften if left too
close to the vent or a surface element.
• Combustible items (paper, plastic, etc.) may ignite and metallic
items may become hot and cause burns. DO NOT pour spirits over
hot foods.
To ensure proper and safe operation: Appliance must be properly
installed and grounded by a qualified technician. DO NOT attempt to
adjust, repair, service, or replace any part of your appliance unless it
is specifically recommended in this manual. All other servicing should
be referred to a qualified servicer.
4
In Case of Fire
Turn off appliance and ventilating hood to avoid spreading the flame.
Extinguish flame, then turn on hood to remove smoke and odor.
• Smother fire or flame in a pan with a lid or cookie sheet.
• NEVER pick up or move a flaming pan.
• DO NOT use water on grease fires. Use baking soda, a dry
chemical or foam-type extinguisher to smother fire or flame.
5
IMPORTANT–
Please Read and Follow
IMPORTANT–
Getting Started
Please Read and Follow
Cooking Safety
Getting Started
• ALWAYS place a pan on a surface element before turning it on.
Be sure you know which knob controls which surface element. Make
sure the correct element is turned on. When cooking is completed,
turn element off before removing pan.
• NEVER leave a surface cooking operation unattended, especially
when using a high heat setting or when deep fat frying. Boil overs
cause smoking and greasy spillovers may ignite. Clean up greasy
spills as soon as possible. DO NOT use high heat for extended
cooking operations.
• NEVER heat an unopened container on the surface element.
Pressure build-up may cause container to burst resulting in serious
personal injury or damage to the appliance.
• Use dry, sturdy pot holders. Damp pot holders may cause burns
from steam. Dishtowels or other substitutes should NEVER be used
as pot holders because they can trail across hot surface elements
and ignite or get caught on appliance parts.
• ALWAYS let quantities of hot fat used for deep fat frying cool
before attempting to move or handle.
• DO NOT let cooking grease or other flammable materials
accumulate in or near the appliance, hood, or vent fan. Clean hood
frequently to prevent grease from accumulating on hood or filter.
When flaming foods under the hood, TURN THE FAN OFF.
• NEVER wear garments made of flammable material or loose fitting
or long-sleeved apparel while cooking. Clothing may ignite or catch
on cookware handles.
• PREPARED FOOD WARNING: Follow food manufacturer’s
instructions. If a plastic frozen food container and/or its cover
distorts, warps, or is otherwise damaged during cooking,
immediately discard the food and its container. The food could
be contaminated.
• If you are “flaming” liquor or other spirits under an exhaust, TURN
THE FAN OFF. The draft could cause the flames to spread out of
control.
Cookware Safety
• Use pans with flat bottoms and handles that are easily grasped and
stay cool. Avoid using unstable, warped, easily tipped or loosehandled pans. Pans with heavy handles (especially small pans) could
be unstable and tip easily. Pans that are heavy to move when filled
with food may also be hazardous.
• Be sure cookware is large enough to properly contain food and
avoid boil overs. Pan size is particularly important in deep fat frying.
Pan should accommodate the volume of food that is to be added
as well as the bubble action of fat.
• To minimize burns, ignition of flammable materials and spillage due
to unintentional contact with the cookware, DO NOT extend
handles over adjacent burners. ALWAYS turn pan handles toward
the side or back of the appliance, not out into the room where they
are easily hit or reached by children.
• NEVER let a pan boil dry as this could damage the cookware and
the appliance.
• This appliance has been tested for safe performance using
conventional cookware. DO NOT use any devices or accessories
that are not specifically recommended in this guide. DO NOT use
eyelid covers for the surface units. The use of devices or accessories
that are not expressly recommended in this manual can create
serious safety hazards, result in performance problems, and reduce
the life of the components of the appliance.
• Use proper pan material. Refer to “Before Using Cooktop” section
for recommended cookware. Proper relationship of cookware to
surface unit will also improve efficiency.
Heating Elements and Glass Ceramic Cooking Surfaces
• NEVER touch the glass surface areas directly on or adjacent to the
heating elements when the cooktop is in use.
• Heating elements may be hot even though they are dark in color.
Areas near elements may be hot enough to cause burns.
• During and after use, DO NOT touch or let clothing or other
flammable material contact surface of cooktop or areas near
heating elements, until they have had sufficient time to cool.
• DO NOT COOK ON BROKEN COOKING SURFACE. If cooking
surface should break, cleaning solutions and spillovers may
penetrate the broken cooking surface and create a risk of electric
shock. Contact a qualified technician immediately.
Cleaning Safety
• Turn off all controls and wait for appliance parts to cool before
touching or cleaning them. DO NOT touch the surface elements or
surrounding areas until they have had sufficient time to cool.
• Clean appliance with caution. Use care to avoid steam burns if a
wet sponge or cloth is used to wipe spills on a hot surface. Some
cleaners can produce noxious fumes if applied to a hot surface.
6
7
IMPORTANT–
1
2
”
(
3
0
.
5
c
m
)
m
a
x
.
5
”
(
1
2
.
7
c
m
)
m
i
n
.
WARNING
CAUTION
Please Read and Follow
Getting Started
Before Using Cooktop
Radio Interference
Getting Started
This unit generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this unit does cause harmful interference to radio or television
Ceramic Glass Cooktop
All products are wiped clean with solvents at the factory to remove
any visible signs of dirt, oil, and grease which may have remained from
the manufacturing process. Clean your glass top before the first
time you use it. A thorough cleaning with a glass top cleaner is
recommended.
reception, which can be determined by turning the unit off and on, the
user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna
• Increase the distance between the unit and receiver
• Connect the unit into an outlet on a circuit different from that to
which the receiver is connected.
Induction Cookware
Induction cooking utilizes magnetic power which reacts with iron in the
base of cookware, instantly transforming the pot or pan into the heat
source. The heat stops when the cookware is removed. Your cookware
MUST have a magnetic layer of steel for your induction cooktop to
operate properly. The cookware should have a flat, heavy magnetic
bottom and straight sides with a diameter of 5” (13 cm) to 12” (31 cm)
to accommodate the various sized elements. The induction cookware
should be in good condition and free from excessive dents on the
bottom to provide maximum performance and convenience.
BURN OR ELECTRICAL SHOCK
HAZARD
To avoid risk of injury or death, make sure all
controls are OFF and surface is COOL before
cleaning. Failure to do so can result in burns or electrical shock.
BURN HAZARD
To avoid risk of injury, DO NOT touch the glass. The cooktop
will get hot during usage.
All Viking cookware is induction friendly, as are
most other high-end brands of stainless
steel and enamel cookware. Most
induction cookware will be suitable for
your induction cooktop if a magnet
adheres to the bottom surface.
• Cookware that is NOT suitable for your
induction cooktop includes pottery, glass,
aluminum, copper, bronze, and any type of cookware with
a footed base.
KEEP THESE INSTRUCTIONS FOR FUTURE REFERENCE.
8
9
Cooktop Features
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5
6
7
8
1 2
3 4
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HOT
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FRONT
7
8
9
10
11
12
1 2 3
6
4 5
Cooktop Features
30”W. All Induction Cooktop
Product Controls
1. 6” 1,400 watt element
2. 7” 1,850 watt element
3. 8” 3,700 watt Boost/2,300 watt element
4. 7” 1,850 watt element
5. Right rear element control knob
6. Right front element control knob
7. Left rear element control knob
8. Left front element control knob
36”W. All Induction Cooktop
Product Controls
1. 6” 1,400 watt element
2. 7” 1,850 watt element
3. 8” 3,300 watt Boost/2,300 watt element
4. 8” 3,700 watt Boost/2,300 watt element
5. 7” 1,850 watt element
6. 6” 1,400 watt element
7. Right rear element control knob
8. Right front element control knob
9. Center rear element control knob
10. Center front element control knob
11. Left rear element control knob
12. Left front element control knob
10
11
Surface Operation
HOT
R
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F
RONT
H
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F
RONT
CAUTION
Surface Operation
Rear and Front Elements
Push in and turn the control knob
counterclockwise to the desired setting. The
element will adjust the power output to maintain
the desired heat setting. Some elements have a
“Boost” feature. A boost of power is provided
for 10 minutes and is used for quickly boiling
Surface Cooking Tips
• The minimum pot or pan diameter recommended is 5” (13 cm).
Use of pots or pans as small as 4” (10 cm) is possible but not
recommended.
• Remember to use the proper size cookware for the size element
chosen. Smaller cookware should be used for smaller elements and
larger cookware should be used for larger elements.
water when the element is turned to HI. When
finished boiling, turn the control knob to Med HI to maintain the boil or
to a lower setting for steaming, warming, and simmering sauces.
Note: Viking induction cooking uses high powered induction elements
Note: If ALL elements are turned to HI for a long period of time, the
internal temperature inside the cooktop may rise, causing the cooktop
to turn off.
for faster cooking performance. Some noise may be noticed by the
high powered induction elements. This is normal.
Surface Heat Settings
Heat Setting Use
Simmer
Do not heat empty cookware or let cookware boil dry. The cookware
can absorb an excessive amount of heat very quickly, resulting in
possible damage to the cookware and ceramic glass.
Low
Med Low
Surface Indicator Lights
The surface indicator lights are located at the front
of the glass cooktop. The
indicator lights are used to
indicate activation, hot surface,
and warnings.
Operation
Indicator Light Reason
Solid
Slow continuous flash
without a pause
Fast continuous flash
without a pause
The element is ON and sensing the proper
cookware.
1. Element is OFF - hot surface.
2. Element is ON - cookware is not present or
cookware is not induction cookware. (See
recommended cookware in “Before Using
Cooktop” section.)
The element is ON - surface temperature is very
hot. The power level is regulated to a lower
temperature setting as the internal temperature
inside the cooktop has increased due to
extended use.
Med
Med High
High
Note: The above information is given as a guide only. You may need
to vary the heat settings to suit your personal requirements.
Remember that induction cooking is instantaneous and boiling time is
decreased when using the proper induction cookware.
Melting small quantities
Steaming rice
Simmering sauces
Melting large quantities
Low-temperature frying (eggs, etc.)
Simmering large quantities
Heating milk, cream sauces, gravies,
and puddings
Sautéing and browning, braising, and
pan-frying
Maintaining slow boil on large quantities
High-temperature frying
Pan broiling
Maintaining fast boil on large quantities
Boiling water quickly
Deep-fat frying in large cookware
Operation
Note: If the indicator lights have a 2 to 3 second pause in between
flashes, refer to the “Troubleshooting” section.
12
13
Surface Operation
Cooking Substitutes Charts
Surface Cooking Guide - Suggested Heat Setting
Food
Rice
Chocolate
Candy
Pudding,
pie filling
Eggs - in shell
fried
poached
Sauces Hi - melt fat Lo-Med, finish cooking
Soups, stews Hi - heat up liquid Lo-Med, finish cooking
Vegetables Hi - preheat skillet Lo-Med, finish cooking until
Breads - french
toast, pancakes
Cooked cereals,
grits, oatmeal
Bacon, sausages Hi - preheat skillet Med - cook to desired doneness
Swiss steaks Hi - melt fat,
Chicken, fried Hi - melt fat
Hamburgers,
Operation
pork chops
Pasta Hi - bring salted water
Start at setting Complete at setting
Hi - cover, bring water
to a boil
Lo - until melted
Lo - cook Follow recipe
Lo - cook according to
directions
Hi - cover, bring to boil
Hi - until pan is hot
Hi - bring water to boil
Med-Hi, preheat
skillet
Hi - cover, bring water
to a boil
Med-Hi - to brown meat
Med-Hi - to brown crust
Hi - preheat skillet Med - to brown meat and cook to
to a boil, add pasta
slowly
Lo - cover, finish timing
according to directions
OFF - let set to desired doneness
Lo - Med, cook to desired doneness
Lo - finish cooking
desired tenderness is reached
Lo - cook to desired browness
Lo-Med, add cereal and cook
according to directions
Lo - add liquid, cover, simmer
until tender
Lo - cook until tender
desired browness
Med - maintain boil until tender
In many cases, a recipe requires an ingredient which is not readily
available or calls for a unit of measure that is not easily recognized.
The following charts have been provided as useful guides in these
situations.
Ingredient Substitutes
Recipe calls for: Substitute with:
1 tbsp. cornstarch 2 tbsp. flour (thickening)
1 whole egg
1 c. whole milk
1 oz. unsweetened chocolate
1 tbsp. baking powder
1/2 c. butter
1 c. dairy sour cream
2 egg yolks plus 1 tbsp. water
1 c. skim milk plus 2 tbsp. margarine or
1/2 c. evaporated milk plus 1/2 c. water
3 tbsp. cocoa powder plus 1 tbsp. margarine
1/2 tsp. cream of tartar plus 1/4 tsp. baking
soda
7 tbsp. margarine or shortening
1 tbsp. lemon juice plus 1 c. evaporated milk
Canned Food Sizes
Can Size Contents Can Size Contents
8 oz. 1 c.
Picnic
No. 300
No. 1 tall
1-3/4 c.
1-3/4 c.
2 c.
No. 303
No. 2
No. 3
No. 10
2 c.
2-1/2 c.
4 c.
12 c.
Kitchen Equivalent and Metrics
Measure Equivalent Metric*
1 tbsp. 3 tsp 15 mL
2 tbsp. 1 oz 30 mL
1 jig.
1/4 c.
1/3 c.
1/2 c.
1 c.
1 pt. 2 c. 30 g
1 lb. 16 oz 454 g
2.21 lb. 35.3 oz 1 kg
1-1/2 oz 45 mL
4 tbsp. 60 mL
5 tbsp. plus 1 tsp. 80 mL
8 tbsp. 125 mL
16 tbsp. 250 mL
Operation
Note: Rounded for easier measuring.
14
15
Cleaning and Maintenance
Cleaning and Maintenance
Any piece of equipment works better and lasts longer when
maintained properly and kept clean. Cooking equipment is no
exception. Your cooktop must be kept clean. Make sure all controls
are in the “OFF” position.
Glass Ceramic Top
Cleaning of glass ceramic tops is different from cleaning a standard
porcelain finish. To maintain and protect the surface of your new glass
ceramic top, follow these basic steps:
For normal, light soil:
1. Rub a few drops of a glass ceramic cleaning cream to the cool
soiled area using a damp paper towel.
2. Wipe until all soil and cream are removed. Frequent cleaning
leaves a protective coating which is essential in preventing
scratches and abrasions.
For heavy, burned soil:
1. Rub a few drops of glass ceramic cleaning cream to the cool soiled
area using a damp paper towel.
2. Carefully scrape remaining soil with a single-edged razor blade.
Hold the blade at a 30˚ angle against the ceramic surface.
3. If any soil remains, repeat the steps above. For additional
protection, after all soil has been removed, polish the entire surface
with the cleaning cream.
4. Buff with a dry paper towel. As the cleaning cream cleans, it leaves
a protective coating on the glass surface. This coating helps to
prevent build-up of mineral deposits (water spots) and will make
future cleaning easier.
Note: Dishwashing detergents remove this protective coating and
therefore, make the glass ceramic top more susceptible to staining.
Cleaning Problems on Glass Ceramic Top
Problem
Brown
streaks and
specks
Blackened
burned on
spots
Fine
brown/gray
lines, fine
scratches, or
abrasions
which have
collected
soil
Smearing or
streaking
Cause To Prevent To Remove
Cleaning with
sponge or cloth
containing soilladen detergent
water.
Spatters or
spillovers onto a
hot cooking area
or accidental
melting of a
plastic film, such
as a bread bag.
Coarse particles
(salt, sugar) can
get caught on the
bottom of
cookware and
become
embedded
into top.
Use of abrasive
cleaning materials.
Scratches from
rough ceramic
glass, or ceramic
coated cookware.
Use of too much
cleaning cream
or use of a soiled
dishcloth.
Use cleaning
cream with
clean damp paper
towel.
Wipe all spillovers
as soon as it is
safe and DO NOT
put plastic items
on a warm
cooking area.
Wipe the bottom
of cookware
before cooking.
Clean top daily
with cleaning
cream. DO NOT
use ceramic or
ceramic coated
cookware.
Use a small
amount of cream.
Rinse thoroughly
before drying. Use
only paper towels
or nylon scrub pad
or brush.
Use a light
application of
cleaning cream
with a clean damp
paper towel.
Clean area with
cleaning cream
and a damp paper
towel, nonabrasive nylon pad
or scouring brush.
If burn-on is not
removed, cool
cooktop, and
carefully scrape
area with a singleedged razor blade
held at a 30°
angle.
Fine scratches
are not removable
but can be
minimized by
daily use of
cleaning cream.
Dampen paper
towel with a
mixture of vinegar
and water and
wipe surface.
Wipe area with
damp paper towel
or lint free cloth.
Product Care
Product Care
16
17
Cleaning and Maintenance
CAUTION
Cleaning and Maintenance
Cleaning Problems on Glass Ceramic Top (cont.) Cooktop Surfaces
Problem
Metal
markings
(silver/gray
marks)
Hard water
spots
Pitting or
flaking
Cause To Prevent To Remove
Sliding or scraping
metal cookware
on glass top.
Condensation
from cooking may
cause minerals
found in water
and acids to drip
on to glass top
and cause gray
deposits (the
spots are often so
thin they appear
to be in the glass
top).
Boil over of sugar
syrup on glass top.
This can cause
pitting if not
removed
immediately.
DO NOT slide
metal objects
across top.
Make sure the
bottom of
cookware is dry
before cooking.
Daily use of
cleaning cream will
help keep top free
from hard water
mineral deposits
and food
discoloration.
Watch sugar and
syrups carefully to
avoid boil overs.
Remove metal
marks before the
glass top is used
again. Apply
cleaning cream
with a damp
paper towel and
scrub with a nylon
scrub pad or
brush. Rinse
thoroughly and
dry.
Mix cleaning
cream with water
and apply a thick
paste to stained
area. Scrub
vigorously. If stain
is not removed,
reapply cleaner
and repeat
process. Also
try cleaning
procedure for
smearing and
streaking.
Turn element to
LO; use several
paper towels to
wipe the spill
immediately. Let
glass top cool and
carefully scrape off
remainder of burnoff with a singleedged razor blade
held at a 30° angle.
Several different finishes have been used in your cooktop. Cleaning
instructions for each surface are given below. NEVER USE AMMONIA,
STEEL WOOL PADS OR ANY ABRASIVE CLOTHS AND MATERIALS
SUCH AS CLEANSERS, OVEN CLEANERS, OR ABRASIVE POWDERS.
THEY CAN PERMANENTLY DAMAGE YOUR COOKTOP.
Control Panel
DO NOT use any cleaners containing ammonia, abrasives or stainless
steel cleaners on any surface that contains graphics. These products
could remove the graphics from the control panel. Apply hot, soapy
water to a soft clean cloth. DO NOT spray liquids directly onto the
control panel.
Control Knobs
MAKE SURE ALL CONTROL KNOBS POINT TO THE “OFF” POSITION
BEFORE REMOVING. Pull the knobs straight off. Wash in detergent and
warm water. Dry completely and replace by pushing firmly onto stem.
Stainless Steel Parts
All stainless steel body parts should be wiped regularly with hot, soapy
water at the end of each cooling period and with a liquid cleaner
designed for that material when soapy water will not do the job. DO NOT
use steel wool, abrasive cloths, cleansers, or powders. If necessary, scrape
stainless steel to remove encrusted materials, soak the area with hot
towels to loosen the material, then use a wooden or nylon spatula or
scraper. DO NOT use a metal knife, spatula, or any other metal tool to
scrape stainless steel. DO NOT permit citrus or tomato juice to remain on
stainless steel surface, as citric acid will permanently discolor stainless
steel. Wipe up any spills immediately.
To avoid the risk of property damage, DO NOT USE BRASS
CLEANERS OR ABRASIVE CLEANERS ON ANY BRASS PARTS. All
brass body parts should be wiped regularly with hot, soapy water and
a soft, clean cloth. When hot, soapy water will not do the job, use
every day household cleaners that are not abrasive.
Brass Parts
All special ordered brass parts are coated with an epoxy coating.
Product Care
Product Care
18
19
Troubleshooting Service Information
Number of Flashes Cause Remedy
2 Error in knob input Contact Service
3 Error in flash summary check Contact Service
4 Error in program Contact Service
5 Error in communication Contact Service
6 Error on filter board Contact Service
7 Error in supply voltage Contact Service
8 Error in component or
communication
9 Error in Temperature Sensing Contact Service
Material Compatibility Detector
If the pan’s material or it’s dimensions are not suitable, the pan
indicator will flash and the unit will not cycle on.
Small Object Detector
The induction cooktop will not recognize any object or utensil smaller
than 2 inches in diameter. For best results, use pans that are between
5” (13 cm) and 12” (31 cm) in diameter.
Contact Service
If service is required, call your dealer or authorized service agency.
The name of the authorized service agency can be obtained from the
dealer or distributor in your area.
Have the following information readily available:
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to
obtain the name of an authorized service agency, or if you continue
to have service problems, contact Viking Range Corporation at
1-888-VIKING1 (845-4641), or write to:
VIKING RANGE CORPORATION
PREFERRED SERVICE
1803 Hwy 82W
Greenwood, Mississippi 38930 USA
Record the information indicated below. You will need it if service is
ever required. The model and serial number for your cooktop can be
found by looking under the unit.
Model no._____________________ Serial no. ________________________
Date of purchase _______________ Date installed ___________________
Dealer’s name __________________________________________________
Address ________________________________________________________
_______________________________________________________________
If service requires installation of parts, use only authorized parts to
insure protection under the warranty.
Keep this manual for future reference.
Product Care
Product Care
20
21
Warranty
Warranty (cont.)
PROFESSIONAL SERIES BUILT-IN INDUCTION COOKTOPS WARRANTY
Built-in induction cooktops and all of their component parts, except as detailed below*†, are warranted
to be free from defective materials or workmanship in normal residential use for a period of three (3) years
from the date of original retail purchase or closing date for new construction, whichever period is longer.
Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part which fails or is
ound to be defective during the warranty period.
f
*FULL NINETY (90) DAY COSMETIC WARRANTY: Product is warranted to be free from
defects in materials or workmanship (such as scratches on stainless steel,
cosmetic
paint/porcelain blemishes, etc.) for a period of ninety (90) days from the date of original retail
urchase or closing date for new construction, whichever period is longer. Any defects must be
p
reported to the selling dealer within ninety (90) days from date of original retail purchase.
iking Range Corporation uses high quality processes and materials available to produce all
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olor finishes. However, slight color variation may be noticed because of the inherent
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differences in painted parts and porcelain parts as well as differences in kitchen lighting,
roduct locations, and other factors. Therefore, this warranty does not apply to color variation
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attributable to such factors.
FULL NINETY (90) DAY WARRANTY IN "RESIDENTIAL PLUS" APPLICATIONS: This full
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warranty applies to applications where use of the product extends beyond normal residential
se, but the warranty period for products used in such applications is ninety (90) days.
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Examples of applications covered by this warranty are bed and breakfasts, fire stations, private
clubs, churches, yachts, etc. Under this "Residential Plus" warranty, the product, its components
and accessories are warranted to be free from defective material or workmanship for a period
of ninety (90) days from the date of original retail purchase. This warranty excludes use of the
product in all commercial locations such as restaurants, food service locations and institutional
food service locations.
Any electric element which fails due to defective materials or workmanship (excluding cosmetic failures) in
normal household use during the fourth through fifth year from the date of original retail purchase will be
repaired or replaced, free of charge for the part itself, with the owner paying all other costs, including
labor. This does not include ignition systems, burner bases, etc.
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee
owner of the product during the term of the warranty and applies to products purchased and located in
the United States and Canada. Products must be purchased in the country where service is requested. If
the product or one of its component parts contains a defect or malfunction during the full warranty period
after a reasonable number of attempts by the warrantor to remedy the defect or malfunction, the owner is
entitled to either a refund or replacement of the product or its component part or parts. Replacement of a
component part includes its free installation, except as specified under the limited warranty. Under the
terms of this warranty, service must be performed by a factory authorized Viking Range Corporation
service agent or representative. Service will be provided during normal business hours, and labor
performed at overtime or premium rates shall not be covered by this warranty.
Owner shall be responsible for proper installation, providing reasonable and necessary maintenance,
providing proof of purchase upon request, and making the appliance reasonably accessible for service.
The return of the Owner Registration Card is not a condition of warranty coverage. You should, however,
return the Owner Registration Card so that Viking Range Corporation can contact you should any question
of safety arise which could affect you.
This warranty gives you specific legal rights, and you may also have other rights which may vary from
jurisdiction to jurisdiction.
WHAT IS NOT COVERED BY THIS WARRANTY: This warranty shall not apply to damage resulting from
abuse, failure to provide reasonable and necessary maintenance, accident, delivery, negligence, natural
disaster, loss of electrical power to the product for any reason, alteration, outdoor use, improper installation,
improper operation, or repair or service of the product by anyone other than an authorized Viking Range
Corporation service agency or representative. This warranty does not apply to commercial usage.
HREE YEAR FULL WARRANTY
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FIVE YEAR LIMITED WARRANTY ON BURNERS
TERMS AND CONDITIONS
OWNER’S SOLE AND EXCLUSIVE REMEDY FOR A CLAIM OF ANY KIND WITH RESPECT TO THIS
PRODUCT SHALL BE THE REMEDIES SET FORTH ABOVE.VIKING IS NOT RESPONSIBLE FOR
ONSEQUENTIAL OR INCIDENTAL DAMAGE, INCLUDING BUT NOT LIMITED TO FOOD OR
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MEDICINE LOSS, DUE TO PRODUCT FAILURE, WHETHER ARISING OUT OF BREACH OF
WARRANTY, BREACH OF CONTRACT OR OTHERWISE. Some jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusions may not apply to
you. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
PPLICABLE TO THIS PRODUCT ARE LIMITED IN DURATION TO THE PERIOD OF COVERAGE OF
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THE APPLICABLE EXPRESS WRITTEN LIMITED WARRANTIES SET FORTH ABOVE. Some states do not
allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
To obtain warranty service, contact an authorized Viking Range Corporation service agent, or Viking Range
Corporation, 111 Front Street, Greenwood, Mississippi 38930, (888) 845-4641. Provide model and serial
umber and date of original purchase or closing date for a new construction. For the name of your nearest
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authorized Viking Range Corporation service agency, call Viking Range Corporation.
IMPORTANT: Retain proof of original purchase to establish warranty period.
LIMITATION OF REMEDIES AND DURATION OF IMPLIED WARRANTY
WARRANTY SERVICE
Specifications subject to change without notice.
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