Viking so-24 Service Manual

Telecommunication Peripheral Products

Technical Practice

SO-24

Service Observation

Unit

May 12, 1999

Add Silent Observation to Most

Phone Systems

The SO-24 Silent Service Observation unit allows
supervisors to monitor, train, motivate, even assist
sales personnel, customer service staff or
telemarketing representatives without disrupting
the activity at their work station.

Stations are monitored silently, however, a
supervisor may quickly enter the conversation by
dialing a “Q.” A cassette recorder output permits
selective recording by simply dialing a “9.”
Alternatively, all monitored conversations may be
recorded.

Each SO-24 Service Observation unit provides access to 24 analog stations or lines
simply by dialing a two-digit code from the supervisory phone. An additional SO-24
unit may be installed for larger systems.

VIKING©

http://www.Viking Electronics.com

[e-mail]

Features Applications

• Compatible with analog PABX/KSU stations

• Connect one or two SO-24’s to an unused
phone system line input or to a dedicated
single line phone

• Built-in talk assist

• Cassette recorder output

• Automatic gain control equalizes in and
outbound conversation levels

• Telemarketing Centers

• Direct Sales Outlets

• Travel Agencies

• Customer Service Departments

• Airline Employment Services

• Collection Agencies

• Credit Bureaus

• Add remote observing with a Remote Access
Device (Model RAD-AMP)

• Configurable for digital phones (requires an
extra pair of wires for each phone handset)

Sales...(715) 386 - 8861

Made in the U.S.A.

• Insurance Companies

Specifications

Power: 120V AC/12V DC 500mA, UL listed adapter provided
Dimensions: 210mm x 159mm x 45mm (8.25” x 6.25” x 1.75”)
Shipping Weight: 1.36 kg (3 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95%

non-condensing humidity
Connections: (1) RJ21X, (1) 3.5mm (1/8”) audio jack and cable,
(1) 2.5mm (3/32”) control jack and cable

Installation

Tape Recorder

Description

Tape Recorder/Player
DC Adapter for Tape Player

PABX/KSU Trunk Port

Observing Phone

No-KSU Phone

3/32” cable included

1/8” cable included

Recommended Radio Shack

Part Numbers

14-1115 or 14-1117

273-1802

-or-

-or-

SERVICE OBSERVING UNIT

1 2 3 4

POWER

2 Digit Codes

Switch 1 OFF

Dial

10
11
12
13
14
15
16
17
20
21
22
23
24
25
26
27
30
31
32
33
34
35
36
37

VIKING©

MODEL SO-24

VIKING ELECTRONICS, INC. HUDSON, WI 54016

Switch 1 ON

Dial

40
41
42
43
44
45
46
47
50
51
52
53
54
55
56
57
60
61
62
63
64
65
66
67

Line or
Station

1
2
3
4
5
6
7
8

9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24

Pins Color

26/1
27/2
28/3
29/4
30/5
31/6
32/7
33/8

34/9
35/10
36/11
37/12
38/13
39/14
40/15
41/16
42/17
43/18
44/19
45/20
46/21
47/22
48/23
49/24

W-BL/BL-W

W-O/O-W
W-G/G-W

W-BN/BN-W

W-S/S-W

R-BL/BL-R

R-O/O-R
R-G/G-R

R-BN/BN-R

R-S/S-R

BK-BL/BL-BK

BK-O/O-BK

BK-GN/GN-BK

BK-BN/BN-BK

BK-S/S-BK
Y-BL/BL-Y

Y-O/O-Y
Y-G/G-Y

Y-BN/BN-Y

Y-S/S-Y

V-BL/BL-V

V-O/O-V
V-G/G-V

V-BN/BN-V

25

50/25

V-S/S-V

Observing Port

A. Analog Phones

Wire the SO-24 in parallel with up to 24 C.O. lines, Centrex lines or analog PABX/KSU stations using the wiring
table above.

B. Digital Phones

The SO-24 may also be installed to monitor digital systems. This will require an extra pair of wires run to each
phone. The audio must be taken from the pair of wires going to the receiver (earpiece) for each of the stations to be
observed, using the wiring table above. Retrieve Fax Back Document 819 for more information on digital system
interfaces.