Viking DGVU2004B–30, DGVU260–36 Service Manual
Service
Manual
This manual is to be used by qualified appliance technicians only.
Viking does not assume any responsibility for property damage
or personal injury for improper service procedures done by an
unqualified person.
Preferred Service
Built-in
Gas Cooktop
This Base Manual covers general and
specific information including, but not
limited to the following models:
DGVU2004B–30
DGVU260–36
SMC-0019
June 2011
Table of Contents
Description Page
IMPORTANT INFORMATION
Safety Information ............................................................ 3
WARRANTY INFORMATION
Designer Series Cooktops Warranty ................................. 4
Warranty Service ............................................................... 5
Specifications ................................................................... 6
Warnings ........................................................................... 8
Electrical Requirements .................................................... 9
Gas Requirements ............................................................ 9
Model – Serial Number Matrix ....................................... 11
OPERATION
Before Using Cooktop .................................................... 12
SERVICE DIAGNOSTICS AND PROCEDURES
DGVU200–4B Parts Location–Exterior ........................... 13
DGVU260–5B Parts Location–Exterior ........................... 14
Parts Location–Interior ................................................... 15
Main Top Access ............................................................. 16
Spark Plug ..................................................................... 17
Burner Assembly ............................................................ 18
Gas Valve Replacement .................................................. 19
Micro Switch ................................................................... 20
Re-grease Gas Valve/Minimum Screw Replacement ...... 21
Manifold Pipe Assembly ................................................. 23
Re-igniter Module........................................................... 24
Terminal Block with Clamp ............................................. 25
Pressure Regulator .......................................................... 26
Troubleshooting Guide ................................................... 27
WIRING AND SCHEMATICS
DGVU200––4B Wiring Diagram ..................................... 28
DGVU260––5B Wiring Diagram ..................................... 29
© 2011 Viking Preferred Service
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Important Information
SAVE THESE INSTRUCTIONS
REVIEW ALL SERVICE INFORMATION IN THE APPROPRIATE SERVICE MANUAL AND TECHNICAL
SHEETS BEFORE BEGINNING REPAIRS.
Pride and workmanship go into every product to provide our customers with quality appliances. It is possible,
however, that during the lifetime of a product, service may be required. Products should be serviced only by
a qualified authorized service technician who is familiar with the safety procedures required to perform the
repair and is equipped with the proper tools, parts, testing instruments, and the appropriate service manual.
Safety Information
We have provided many important safety messages
throughout this manual and on the appliance.
Always read and obey all safety messages. This is
a safety alert symbol.
All safety messages will identify the hazard, tell
you how to reduce the chance of injury, and inform
you what can happen if the instructions are not
followed.
This symbol alerts personnel to hazards that can
kill or hurt you and others. All safety messages will
be preceded by a safety alert symbol and the word
“DANGER”, “WARNING” or “CAUTION”. These
words mean:
DANGER
Immediate hazards which WILL result in severe
personal injury or death.
WARNING
Hazards or unsafe practices which COULD
result in severe personal injury or death.
CAUTION
Hazards or unsafe practices which COULD
result in minor personal injury, product or
property damage.
WARNING
To avoid risk of serious injury or death,
repairs should not be attempted by
unauthorized personnel.
CAUTION
VIKING will not be responsible for any injury
or property damage from improper service
procedures. If performing service on your
own product, you must assume responsibility
for any personal injury or property damage
which may result.
To locate an authorized service agent, call:
Viking Customer Service
Phone No. 1-888-845-4641
Address your written correspondence to:
Viking Preferred Service
1803 HWY 82 West
Greenwood, MS 38930
© 2011 Viking Preferred Service
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Warranty Information
Designer Series Cooktops Warranty
Built-in gas cooktops and all of their component parts, except as detailed below *†, are warranted to be free
from defective materials or workmanship in normal residential use for a period of one (1) year from the date of
original retail purchase or closing date for new construction, whichever period is longer. Viking Range Corporation,
warrantor, agrees to repair or replace, at its option, any part which fails or is found to be defective during the
warranty period.
*FULL NINETY (90) DAY COSMETIC WARRANTY: Product is warranted to be free from cosmetic defects in
materials or workmanship (such as scratches on stainless steel, paint/porcelain blemishes, etc.) for a period of
ninety (90) days from the date of original retail purchase or closing date for new construction, whichever period
is longer. Any defects must be reported to the selling dealer within ninety (90) days from date of original retail
purchase. Viking Range Corporation uses high quality processes and materials available to produce all color
finishes. However, slight color variation may be noticed because of the inherent differences in painted parts
and porcelain parts as well as differences in kitchen lighting, product locations, and other factors. Therefore,
this warranty does not apply to color variation attributable to such factors.
†FULL NINETY (90) DAY WARRANTY IN “RESIDENTIAL PLUS” APPLICATIONS: This full warranty applies
to applications where use of the product extends beyond normal residential use, but the warranty period for
products used in such applications is ninety (90) days. Examples of applications covered by this warranty are
bed and breakfasts, fire stations, private clubs, churches, yachts, etc. Under this “Residential Plus” warranty, the
product, its components and accessories are warranted to be free from defective material or workmanship for
a period of ninety (90) days from the date of original retail purchase. This warranty excludes use of the product
in all commercial locations such as restaurants, food service locations and institutional food service locations.
FIVE YEAR LIMITED WARRANTY ON BURNERS
Any surface burner, griddle burner, grill burner, or oven burner which fails due to defective materials or
workmanship (excluding cosmetic failures) in normal household use during the second through fifth year from the
date of original retail purchase will be repaired or replaced, free of charge for the part itself, with the owner paying
all other costs, including labor. This does not include ignition systems, burner bases, etc.
ONE YEAR FULL WARRANTY
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner
of the product during the term of the warranty and applies to products purchased and located in the United
States and Canada. Products must be purchased in the country where service is requested. If the product or
one of its component parts contains a defect or malfunction during the full warranty period after a reasonable
number of attempts by the warrantor to remedy the defect or malfunction, the owner is entitled to either a refund
or replacement of the product or its component part or parts. Replacement of a component part includes its
free installation, except as specified under the limited warranty. Under the terms of this warranty, service must
be performed by a factory authorized Viking Range Corporation service agent or representative. Service will be
provided during normal business hours, and labor performed at overtime or premium rates shall not be covered by
this warranty.
Owner shall be responsible for proper installation, providing reasonable and necessary maintenance, providing
proof of purchase upon request, and making the appliance reasonably accessible for service. The return of
the Owner Registration Card is not a condition of warranty coverage. You should, however, return the Owner
Registration Card so that Viking Range Corporation can contact you should any question of safety arise which could
affect you.
This warranty gives you specific legal rights, and you may also have other rights which may vary from jurisdiction to
jurisdiction.
WHAT IS NOT COVERED BY THIS WARRANTY: This warranty shall not apply to damage resulting from abuse,
failure to provide reasonable and necessary maintenance, accident, delivery, negligence, natural disaster, loss of
electrical power to the product for any reason, alteration, outdoor use, improper installation, improper operation,
or repair or service of the product by anyone other than an authorized Viking Range Corporation service agency or
representative. This warranty does not apply to commercial usage.
VIKING RANGE CORPORATION
111 Front Street, Greenwood, Mississippi (MS) 38930 USA
662-455-1200
TERMS AND CONDITIONS
For more product information, call 1-888-VIKING1 (845-4641), or visit our
© 2011 Viking Preferred Service
web site at http://www.vikingrange.com
4
Warranty Information
OWNER’S SOLE AND EXCLUSIVE REMEDY FOR A CLAIM OF ANY KIND WITH RESPECT TO THIS PRODUCT
SHALL BE THE REMEDIES SET FORTH ABOVE.VIKING IS NOT RESPONSIBLE FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGE, INCLUDING BUT NOT LIMITED TO FOOD OR MEDICINE LOSS, DUE TO PRODUCT
FAILURE, WHETHER ARISING OUT OF BREACH OF WARRANTY, BREACH OF CONTRACT OR OTHERWISE.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusions may not apply to you. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE APPLICABLE TO THIS PRODUCT ARE LIMITED IN DURATION TO THE PERIOD OF
COVERAGE OF THE APPLICABLE EXPRESS WRITTEN LIMITED WARRANTIES SET FORTH ABOVE. Some states do
not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
LIMITATION OF REMEDIES AND DURATION OF IMPLIED WARRANTY
Warranty Service
To obtain warranty service, contact an authorized Viking Range Corporation service agent, or Viking Range
Corporation, 111 Front Street, Greenwood, Mississippi 38930, (888) 845-4641. Provide model and serial number
and date of original purchase or closing date for a new construction. For the name of your nearest authorized Viking
Range Corporation service agency, call Viking Range Corporation.
IMPORTANT: Retain proof of original purchase to establish warranty period.
£££ÊÀÌÊ-ÌÀiiÌÊUÊÀiiÜ`]ÊÃÃÃë«ÊÎnÎäÊ1-
Specification subject to change without notice.
VIKING RANGE CORPORATION
(662) 455-1200
www.vikingrange.com
© 2011 Viking Preferred Service
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General Information
Specifications*
Designer Gas Cooktops
Description
Overall width 30-3/4” (78.1 cm) 36-3/4” (93.3 cm)
Overall height from bottom
to top of grate
Overall depth from rear 21” (53.3 cm)
Cutout width 28-1/2” (72.4 cm) min. to
Cutout height 2-13/16” (7.1 cm)
Cutout depth
Gas requirements Accepts standard residential ½” (1.3 cm) I. D. gas service line.
Shipped natural; gas regulator and orifice spuds are supplied with the product.
Electrical requirements 120 VAC/60 Hz; 4 ft. (121.9 cm), 3-wire cord with grounded
Maximum amp usage 2.0 amps
Surface element rating
Left front
Left rear
Center front/rear
Right front
Right rear
Approximate
shipping weight
DGVU200 DGVU260
4” (10.2 cm)
34-1/2” (87.6 cm) min. to
29” (73.6 cm) max
To field convert from natural or LP/Propane, the orifice spuds and regulator
15,000 Nat./LP (BTU)
(4.4 Nat./LP (kw))
4,000 Nat./LP (BTU)
(1.0 Nat./LP (kw))
N/A
9,000 Nat./LP (BTU)
(2.6 Nat./LP (kw))
12,000 Nat./LP (BTU)
(3.5 Nat./LP (kw))
35 lb. (15.9 kg) 60 lb. (27.2 kg)
.
19” (48.3 cm) min. to
19-5/8” (49.8 cm)
must be physically changed.
3-prong plug attached to product.
35” (88.9 cm) max.
15,000 Nat./LP (BTU)
(4.4 Nat./LP (kw))
4,000 Nat./LP (BTU)
(1.0 Nat./LP (kw))
9,000 Nat./LP (BTU)
(2.6 Nat./LP (kw))
12,000 Nat./LP (BTU)
(3.5 Nat./LP (kw))
12,000 Nat./LP (BTU)
(3.5 Nat./LP (kw))
*Go to vikingrange.com for latest specifications
© 2011 Viking Preferred Service © 2011 Viking Preferred Service
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General Information
Specifications*
4”
(10.2 cm)
DGVU200
30-3/4”
(78.1 cm)
21”
(53.3 cm)
2-13/16”
(7.1 cm)
7-3/16”
(18.4 cm)
4”
(10.2 cm)
28-1/2”
(72.4 cm)
DGVU2600
36-3/4”
(93.3 cm)
21”
(53.3 cm)
2-13/16”
(7.1 cm)
7-3/16”
(18.4 cm)
*Go to vikingrange.com for latest specifications
© 2011 Viking Preferred Service © 2011 Viking Preferred Service
34-1/2”
(88 cm)
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General Information
Warnings
Read and follow all instructions before using this
appliance to prevent the potential risk of fire,
electric shock, personal injury, or damage to the
appliance as a result of improper usage of the
appliance. Use appliance only for its intended
purpose as described in this manual.
To ensure proper and safe operation: Appliance
must be properly installed and grounded by a
qualified technician. DO NOT attempt to adjust,
repair, service, or replace any part of your appliance
unless it is specifically recommended in this manual.
All other servicing should be referred to a qualified
servicer. Have the installer show you the location
of the gas shutoff valve and how to shut it off in an
emergency. A certified technician is required for any
adjustments or conversions to Natural or LP gas.
Power Failure
If power failure occurs, the electric igniters will not
work. No attempt should be made to operate the
appliance during a power failure.
WARNING
FOR YOUR SAFETY
If not installed, operated and maintained
in accordance with the manufacturer’s
instructions, this product could expose you to
substances in fuel or fuel combustion which can
cause death or serious illness and which are
known to cause cancer, birth defects or other
reproductive harm.
For example, benzene is a chemical which
is part of the gas supplied to the cooking
product. It is consumed in the flame during
combustion. However, exposure to a small
amount of benzene is possible if a gas leak
occurs. Formaldehyde and soot are by-products
of incomplete combustion. Properly adjusted
burners with a bluish rather than yellow flame
minimize incomplete combustion.
Momentary power failure can occur unnoticed.
The cooktop is affected only when the power is
interrupted. When it comes back on, the cooktop
will function properly without any adjustments.
WARNING
This appliance shall not be used for space
heating. This information is based on safety
considerations.
WARNING
To avoid risk of property damage, personal
injury or death; follow information in this guide
exactly to prevent a fire or explosion. DO NOT
store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
appliance.
WARNING
BURN HAZARD
To avoid risk of injury, DO NOT touch the glass.
The cooktop will get hot during usage.
WARNING
ELECTRICAL GROUNDING INSTRUCTIONS
The cooktop must be electrically grounded in
accordance with local codes or, in the absence
of codes, with the ANSI/NFPA No. 70-latest
edition. Installation should be made by a
licensed electrician. This appliance is equipped
with a three-prong grounding plug for your
protection against shock hazard and should
be plugged directly into a properly grounded
receptacle. DO NOT cut or remove the
grounding prong from the plug.
For personal safety, this appliance must
be properly grounded. DO NOT under
any circumstances cut or remove the third
(ground) prong from the power plug.
WARNING
BURN OR ELECTRICAL SHOCK HAZARD
To avoid risk of injury or death, make sure all
controls are OFF and COOL before cleaning.
Failure to do so can result in burns or electrical
shock.
© 2011 Viking Preferred Service © 2011 Viking Preferred Service
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General Information
Warnings (continued)
WARNING
For Your Safety
If you smell gas:
1. Shut off gas to the appliance.
2. Extinguish any open flame.
3. Open lid.
4. If odor continues, keep away from the
appliance, immediately call your gas
supplier or your fire department.
CAUTION
Before placing the cooktop into operation,
always check for gas leaks with a soapy
water solution or other acceptable method.
DO NOT USE AN OPEN FLAME TO CHECK
FOR LEAKS.
Electrical Requirements
Gas Requirements
Gas Connection
UККККК/iÊ61ÊVÌ«ÃÊ>ÀiÊë«i`Ê>ÌÕÀ>Ê}>Ã]Ê
and manufactured for use with natural gas or
LP/Propane gas. Check the rating plate located
on the bottom of the burner box for type of gas
needed.
UÊ Ê/ÊVÛiÀÌÊvÀÊLÌÊ>ÌÕÀ>ÊÌÊ*É*À«>iÊ
andLP/Propane to natural a conversion kit is
available.
UÊ ÊÊ/ÊVÛiÀÌÊÌÊ>ÌÕÀ>Ê}>ÃÊÀÊ*É*À«>iÊ}>Ã]Ê
contact a qualified service technician.
UК К/iКГМ>iАКХГМКХГiК>КyiЭLiКViVМАКvК
at least ½” I.D. (1.3 cm) NPT and comply with
ANSI Z21.41 and Z21.69 standards.
CAUTION
Conversions should only be performed by an
authorized service technician.
There is no connection necessary beyond
plugging the unit into a polarized, grounded,
120 volt, 60 Hz, 15 amp circuit. A minimum of
120 VAC is required for proper operation of gas
ignition systems. DO NOT use a GFI circuit.
This circuit, however, MUST be grounded and
properly polarized. The unit is equipped with
16-3 SPT2 power cord.
UÊ ÊÊÃÌ>`>À`Ê£Óä6ÉÈäÊâ]Ê£xÊ>«ÊVÀVÕÌ]ÊÎÜÀiÊ
ground, 3-prong plug is equipped.
UÊ ÊÊÕÊvÊ£ÓäÊ6ÊÃÊÀiµÕÀi`ÊvÀÊ«À«iÀÊ
operation of gas ignition systems. The circuit
must be MUST be properly grounded and
polarized.
IMPORTANT: It is recommended to have the
electrical wiring and installation of your
cooktop connected by a qualified electrician.
Note: If electrical power is not supplied or is
interrupted, the open top burners will have to be
lit manually with a match.
© 2011 Viking Preferred Service © 2011 Viking Preferred Service
WARNING
Conversion must be performed by a qualified
installer, service agency, or the gas supplier
in accordance with the manufacturer’s
instructions. Failure to follow instructions could
result in serious injury or property damage.
IMPORTANT: The gas supply (service) line must be
the same size or greater than the inlet line of the
cooktop. All cooktops use a 1 /2” (1.3 cm) NPT
(Sch40) inlet.
UÊÊ Ê-i>>ÌÊÊ>Ê««iÊÌÃÊÕÃÌÊLiÊÀiÃÃÌÛiÊÌÊ
LP/Propane gas.
Manual shut-off valve:
UÊÊ Ê/iÊÃÕ««ÞÊÛ>ÛiÊÕÃÌÊLiÊÃÌ>i`ÊÊÌiÊ
gas service line ahead of the appliance and
regulator in the gas stream. It should be
positioned where it can be reached quickly in
the event of an emergency.
In Massachusetts: A “T” handle type manual
gas valve must be installed in gas supply line to
the appliance.
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