Viking VCSF036SS, VCSF036DSS, DDSF036DSS, DDSF036SS Service Book

SERVICE NOTEBOOK

Side-by-Side Refrigerators

Models

VCSF036SS DDSF036SS VCSF036DSS DDSF036DSS

111 Front Street, Greenwood, Mississippi (MS) 38930 USA 662-455-1200

VIKING RANGE CORPORATION

Important Information

SAVE THESE INSTRUCTIONS

REVIEW ALL SERVICE INFORMATION IN THE APPROPRIATE SERVICE MANUAL AND TECHNICAL SHEETS

BEFORE BEGINNING REPAIRS.

Pride and workmanship go into every product to provide our customers with quality products. It is possible, however, that during its lifetime, a product may require service. Products should be serviced only by a qualified service technician that is familiar with the safety procedures required in the repair and who is equipped with the proper tools, parts, testing instruments, and the appropriate service manual.

Safety Information

We have provided many important safety messages in this manual and on the appliance. Always read and obey all safety messages. This is the safety alert symbol.

All safety messages will identify the hazard, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

This symbol alerts you to hazards that can kill or hurt you and others. All safety messages will be preceded by the safety alert symbol and the word “DANGER”, “WARNING” or “CAUTION”. These words mean:

DANGER

IMMEDIATE HAZARDS WHICH WILL RESULT IN SEVERE PERSONAL INJURY OR DEATH.

WARNING

Hazards or unsafe practices which COULD result in severe personal injury or death.

CAUTION

Hazards or unsafe practices which COULD result in minor personal injury or product or property damage.

WARNING

To avoid risk of serious injury or death, repairs should not be attempted by unauthorized personnel

CAUTION

VIKING will not be responsible for any injury or property damage from improper service procedures. If performing service on your own product, you must assume responsibility for any personal injury or property damage which may result

To locate an authorized servicer, call: Viking Customer Service

Phone No. 1-888-845-4641 Address your written correspondence to: Viking Preferred Service

1803 HWY 82 West Greenwood, MS 38930

Important Information

Freestanding Side-By-Side

Refrigerator/Freezer Warranty

TWO YEAR FULL WARRANTY

Freestanding refrigerators/freezers and all of their components and accessories, except as detailed below*, are warranted to be free from defects in material or workmanship under normal household use for a period of two (2) years from the date of original retail purchase. Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part which fails or is found to be defective during the warranty period *Painted and decorative items are warranted to free from defective materials or workmanship for a period of ninety (90) days from the date of original retail purchase. ANY DEFECTS MUST BE REPORTED TO THE SELLING DEALER WITHIN NINETY (90) DAYS FROM DATE OF ORIGINAL RETAIL PURCHASE.

SIX YEAR FULL WARRANTY

Any sealed refrigeration system component, as listed below, or any automatic ice maker is warranted to be free from defective materials or workmanship in normal household use during the third through the sixth year from the date of original retail purchase. Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part which fails or is found to be defective during the warranty period.

Sealed Refrigeration System Components:

Compressor, Evaporator, Condenser, Connecting Tubing, Dryer/Strainer

Any sealed refrigeration system component, as listed above, which fails due to defective materials or workmanship in normal household use

TWELVE YEAR LIMITED WARRANTY

during the seventh through the twelfth year from the date of original retail purchase will be repaired or replaced, free of charge for the part itself, with the owner paying all other costs, including labor.

NINETY (90) DAY RESIDENTIAL PLUS WARRANTY This warranty applies to applications where use of the product extends beyond normal residential use. Examples are, but not limited to, bed and breakfasts, fire stations, private clubs, churches, etc. This warranty excludes all commercial locations such as restaurants, food service locations and institutional food service locations.

This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner of the product during the term of the warranty.

This warranty shall apply to products purchased and located in the United States and Canada. Products must be purchased in the country where service is requested. Warranty labor shall be performed by an authorized Viking Range Corporation service agency or representative. Warranty shall not apply to damage resulting from abuse, accident, natural disaster, loss of electrical power to the product for any reason, alteration, improper installation, improper operation or repair or service to the product by anyone other than an authorized Viking Range Corporation service agency or representative. Warranty shall not apply to damage resulting from indoor units being used in outdoor situations. This warranty does not apply to commercial usage Warrantor is not responsible for consequential or incidental damage whether arising out of breach of warranty, breach of contract, or otherwise. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof of purchase upon request, and making the appliance reasonably accessible for service. If the product or one of its component parts contains a defect or malfunction during the warranty period, after a reasonable number of attempts by the warrantor to remedy the defects or malfunctions, the owner is entitled to either a refund or replacement of the product or its component part or parts. Replacement of a component part includes its free installation. Warrantor’s liability on any claim of any kind, with respect to the goods or services covered hereunder, shall in no case exceed the price of the goods or service or part there of which gives rise to the claim.

WARRANTY SERVICE: Under the terms of this warranty, service must be performed by a factory authorized Viking Range Corporation service agent or representative. Service will be provided during normal business hours, and labor performed at overtime or premium rates shall not be covered by this warranty. To obtain warranty service, contact the dealer from whom the product was purchased, an authorized Viking Range Corporation service agent, or Viking Range Corporation. Provide model and serial number and date of original purchase. For the name of your nearest authorized Viking Range Corporation service agency, call the dealer from whom the product was purchased or Viking Range Corporation. IMPORTANT: Retain proof of original purchase to establish warranty period.

The return of the Owner Registration Card is not a condition of warranty coverage. You, however, should return the Owner Registration Card so that Viking Range Corporation can contact you should any question of safety arise which could affect you.

. This warranty does not cover any food or medicine loss due to product failure.

Any implied warranties of merchantability and fitness applicable to the above described refrigerator are limited in duration to the period of coverage of the applicable express written limited warranties set forth above. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific rights, and you may also have other rights which may vary from jurisdiction to jurisdiction.

Specifications are subject to change without notice.

For more product information, call 1-888-VIKING1 (845-4641), or visit our web

http://www.vikingrange.com

site at

Table of Contents

Important Information ......................................................2

Safety Information ...................................................2

General Information ........................................................6

Fully Electronic Defrost System .............................. 6

Serial Number Location...........................................6

Installation ...............................................................6

Location.............................................................. 6

Measuring the Opening...................................... 6

Leveling ................................................................... 6

Leveling doors....................................................6

Operation.................................................................7

Climate Controls.................................................7

Initial Temperature Setting................................. 7

Adjusting the Control.......................................... 7

Temperature Control Guide ...............................7

Max Ice............................................................... 7

Water Filter Indicator..........................................7

Vacation Mode ................................................... 7

Door Open Alarm ...............................................7

High Temp Alarm ............................................... 8

Max Cold ............................................................8

User Preferences ............................................... 8

Temperature Display “F_C”................................8

Alarm “AL” ..........................................................8

Auto Light Level Selection “LL” (select models)

Sabbath Mode “SAB” ......................................... 8

Warm Cabinet Surfaces.....................................8

Dispenser Control Panel .........................................9

Dispenser Light ..................................................9

Dispenser Pad....................................................9

Removable Tray.................................................9

Water and Ice Dispenser....................................9

Dispenser Lock ..................................................9

Auto Light ...........................................................9

Light....................................................................9

Sabbath Mode....................................................9

Care and Cleaning ................................................ 10

Refrigerator Cleaning Chart .............................10

Operating Sounds ................................................. 11

Troubleshooting Chart................................................... 12

Dispenser Troubleshooting Chart ......................... 18

Seconds to dispense 10 oz. water ...................22

Control Board ................................................................23

Programming Mode...............................................23

Defrost Operation.................................................. 23

Forced Defrost Mode ............................................23

Service Test Mode ................................................ 23

...................................................8

Fahrenheit or Celsius Mode.................................. 25

Show Room Mode ................................................ 25

Sabbath Mode ...................................................... 25

Alarm Enable Mode .............................................. 25

Light Level Mode (Select Models) ........................ 25

Component Testing ...................................................... 26

System Diagnosis ......................................................... 32

Symptoms of an Overcharge................................ 32

Symptoms of Air in System................................... 32

Symptoms of Refrigeration Shortage ................... 33

Symptoms of Low or High Ambient Temperature

Installation............................................................. 33

Heat Load ........................................................ 33

Symptoms of a Restriction.................................... 34

Service Procedure ........................................................ 35

Service Equipment................................................ 35

Leak Testing ......................................................... 35

Testing Systems Containing a Refrigerant

Charge ............................................................. 35

Testing Systems Containing No Refrigerant

Charge ............................................................. 35

Refrigerant Precautions........................................ 36

Line Piercing Valves ............................................. 36

Open Lines ........................................................... 36

Compressor Operational Test .............................. 36

Dehydrating Sealed Refrigeration System ........... 37

Restrictions ........................................................... 37

Symptoms........................................................ 37

Testing for Restrictions.................................... 37

Evacuation and Charging ..................................... 38

Evacuation ....................................................... 38

Charging .......................................................... 39

Refrigerant Charge ............................................... 39

HFC134a Service Information .............................. 39

Health, Safety, and Handling........................... 39

Comparison of CFC12 and HFC134a

Properties

Brazing.................................................................. 40

Replacement Service Compressor....................... 41

Compressor Testing Procedures..................... 41

Drier Replacement................................................ 41

Refrigerant Flow ................................................... 42

Cabinet Air Flow ................................................... 43

Water and Ice Dispenser ...................................... 44

Disassembly Procedures .............................................. 45

Upper Refrigerator Section Light Bulb Removal .. 45

Crisper Section Light Bulb Removal..................... 45

Light Switch Removal ........................................... 45

Electronic Control Removal .................................. 45

........................................................ 40

Table of Contents

Electronically Controlled Damper Removal .......... 46

Refrigerator Thermistor Removal.......................... 46

Crisper Light Cover and Socket Removal............. 46

Water Filter Removal ............................................ 47

Initial Installation...............................................47

Replacing Water Filter .....................................47

Access to Machine Compartment .........................47

Water Filter Assembly Removal............................ 47

Water Tank Assembly Removal............................ 48

Water Valve Removal ........................................... 48

Upper Freezer Section Light Bulb Removal .........49

Auger Motor Assembly Removal ..........................49

Upper Freezer Light Socket Removal................... 49

Auger Motor Capacitor Removal...........................49

Lower Freezer Section Light Bulb Removal .........49

Auger Motor Removal ........................................... 50

Evaporator Fan Motor Assembly ..........................50

Evaporator Fan Motor and Fan Blade...................50

Defrost Thermostat Removal ................................ 50

Defrost Heater Removal .......................................51

Evaporator Removal .............................................51

Ice Maker Removal ............................................... 51

Freezer Thermistor Removal ................................ 52

Condensate Drain Tube ....................................... 52

Overload/Relay Removal...................................... 52

Compressor Removal........................................... 52

Condenser Fan Motor and Blade Removal.......... 53

Condensate Drip Pan Removal............................ 53

Condenser Removal............................................. 53

Front and Rear Leveling Rollers Removal ........... 54

Door Gasket Removal .......................................... 54

Dispenser Light Bulb Removal ............................. 54

Dispenser Façade Removal ................................. 54

Dispenser Light Socket......................................... 54

Dispenser Pad and Switch Removal .................... 55

Dispenser Board Removal.................................... 55

Dispenser Ice Chute Door and Solenoid Removal

Dispenser Water Tube Removal .......................... 56

Door and Hinge Removal ..................................... 56

Door Handle Removal .......................................... 57

Door Handle Installation ....................................... 57

Appendix A ................................................................... 58

................................................................ 55

General Information

Fully Electronic Defrost System

The Control Board adapts the compressor run time between defrosts to achieve optimum defrost intervals by monitoring the length of time the defrost heater is on. After initial power up, defrost interval is 4 hours compressor run time. Defrost occurs immediately after the 4 hours. Once unit is ready to defrost there is a 4 minute wait time prior to the beginning of the defrost cycle.

Serial Number Location

The model number and serial number are located on the data plate. The data plate is located in the refrigerator compartment on the upper left side.

Installation

Location

Do not install refrigerator near oven, radiator or other heat source. If this is not possible, shield the refrigerator with cabinet material.

Do not install where temperature falls below 55° F or rises above 110° F. Malfunction may occur at this temperature.

Refrigerator is designed for indoor household application only.

Leveling

CAUTION

Use care when leveling the refrigerator to avoid damaging the floor or refrigerator.

To enhance the appearance and maintain performance, the refrigerator should be level.

NOTE: Complete any required door reversal, panel

installation and/or a water supply connection, before leveling.

1. Remove the toe grille.

2. Turn the front adjustment screws clockwise to raise and counterclockwise to lower the front of the refrigerator.

3. Turn the rear adjustment screws clockwise to raise and counterclockwise to lower the rear of the refrigerator.

4. Using a level, make sure front of refrigerator is ¼” or ½ bubble higher than back of refrigerator and that the refrigerator is level from side to side.

5. If required, correct rocking of refrigerator by turning rear adjustment screw clockwise to raise rocking corner.

Measuring the Opening

When installing your refrigerator, allow ½” space at top and ½” space behind machine compartment cover (located in the rear) for proper air circulation. If the refrigerator is placed with the door hinge side against a wall, you may want to allow additional space so the door can be opened wider.

Subflooring or floor coverings (i.e. carpet, tile, wood floors, rugs) may make your opening smaller than anticipated.

Some clearance may be gained by using the leveling procedure under Leveling.

IMPORTANT: If refrigerator is to be installed into a

recess where the top of the refrigerator is completely covered, use dimensions from floor to top of hinge cap to verify proper clearance.

Rear Adjustment Screws

Front Adjustment Screws

Leveling doors

1. Turn front adjustment screw clockwise to raise front corner of door.

2. If one refrigerator door has reached the limit of its adjustment range and doors are still not level, raise or lower the opposite door by turning roller adjustment screw counterclockwise.

3. Check with level to verify ¼” tilt to the back for proper door closure.

4. If refrigerator is aligned and stable, replace toe grille.

General Information

Operation

MAX

ICE

ORDER REPLACE

WATER FILTER

INDICATOR

HOLD 3 SECONDS

TO RESET

VACATION

MODE

FREEZER

DOWN

TEMP

Climate Controls

The control panel is located at the top front of the refrigerator compartment.

Initial Temperature Setting

Temperatures are preset at the factory at 38° F in the refrigerator compartment and 0° F in the freezer compartment.

Adjusting the Control

24 hours after adding food, you may decide that one or both compartments should be colder or warmer. If so, adjust the control as indicated in the Temperature Control Guide below.

The first touch of the UP or DOWN buttons shows the current temperature setting.

The display will show the new setting for approximately three seconds, and then return to the actual temperature currently within that compartment.

Do not change the temperature in either compartment more than one degree at a time. Allow temperature to stabilize for 24 hours before making a new temperature adjustment.

Temperature Control Guide

Refrigerator too cold

Set the refrigerator control to next higher number by pressing the UP button.

Refrigerator too warm

Set the refrigerator control to next lower number by pressing the DOWN button.

Freezer too cold Set the freezer control to

next higher number by pressing the UP button.

Freezer too warm Set the freezer control to

next lower number by pressing the DOWN button.

Turn refrigerator off

Press the FREEZER TEMP UP button until “OFF” appears in the display. Press the FREEZER TEMP DOWN button to turn back on.

HIGH TEMP

ALARM

DOOR OPEN

ALARM

MAX

COLD

REFRIGERATOR

TEMP

DOWN

Max Ice

When activated, Max Ice reduces the freezer temperature to the optimum setting for 24 hours in order to produce more ice.

NOTE: When the Max Ice feature is in operation, the

UP and DOWN buttons for the freezer control will not operate.

Water Filter Indicator

When a water filter is installed in the refrigerator, the yellow ORDER light will illuminate when:

• 90 percent of the volume of water has passed through the filter

• 11 months have elapsed since the filter was installed.

The red REPLACE light will illuminate when:

• the rated volume of water has passed through the filter

• 12 months have elapsed since the filter was installed.

A new filter should be installed immediately when the REPLACE light is illuminated.

After replacing the filter, press and hold the WATER FILTER INDICATOR button for three seconds. The ORDER and REPLACE lights will go off.

Vacation Mode

The Vacation Mode feature causes the freezer to defrost less frequently, conserving energy. The VACATION MODE indicator light will illuminate when the feature is activated. To deactivate, press the VACATION MODE button again OR open either door. The indicator light will go off.

NOTE: Door openings will not deactivate Vacation

Mode for approximately one hour after activation.

Door Open Alarm

The Door Open Alarm will alert you when one of the doors has been left open for five continuous minutes. When this happens, an audible alarm will sound every few seconds until the door is closed OR the DOOR OPEN ALARM button is pressed to deactivate the feature.

General Information

High Temp Alarm

The High Temp Alarm system will alert you if the freezer or refrigerator temperatures exceed normal operating temperatures due to a power outage or other event. When activated, the HIGH TEMP ALARM light will illuminate.

If the freezer or refrigerator temperatures have exceeded these limits, the display will alternately show the current compartment temperatures and the highest compartment temperatures reached when the power was out. An audible alarm will sound repeatedly.

Press the HIGH TEMP ALARM button once to stop the audible alarm. The HIGH TEMP ALARM light will continue to flash and the temperatures will alternate until the temperatures have stabilized.

To turn off HIGH TEMP ALARM, press and hold the HIGH TEMP ALARM button for three seconds. The indicator light will go off.

Max Cold

When activated, Max Cold causes the refrigerator and freezer temperatures to drop to the minimum settings on the control. This cools down the refrigerator and freezer after extended door openings or when loading the refrigerator or freezer with warm food.

NOTE: When the Max Cold feature is in operation, the

UP and DOWN buttons for the refrigerator and freezer controls will not operate.

To activate, press the MAX COLD button. MAX COLD will deactivate automatically after 12 hours, OR press the MAX COLD button to deactivate the feature.

User Preferences

Access the User Preferences menu to:

• Change the temperature display from °F to °C

• Enable or disable audible alarms.

• Adjust the light level at which the Dispenser Auto

Light will illuminate (when this feature is activated on the ice and water dispenser) (select models)

• Activate the Sabbath Mode To access the User Preferences menu:

1. Press and hold the DOOR OPEN ALARM button for three seconds.

3. When the desired feature is displayed, use the REFRIGERATOR TEMP UP and DOWN buttons to change the status.

4. When changes are complete, press THE DOOR OPEN ALARM button for three seconds OR close the door.

Temperature Display “F_C”

Change the display to show temperatures in degrees Fahrenheit or degrees Celsius.

Alarm “AL”

When the Alarm mode is “OFF”, all audible alarms will be disabled until the feature is turned on.

Auto Light Level Selection “LL” (select models)

This setting adjusts the light level at which the dispenser light will illuminate. Setting “1” is the darkest light level setting, setting “9” is the lightest light level setting. The AUTO LIGHT (select models) must be activated on the ice and water dispenser control to take advantage of this option.

Sabbath Mode “SAB”

When the Sabbath Mode is “On”, all control lights and the night light will be disabled until the feature is turned “OFF”. This feature does not disable the interior lights. Press any pad to restore the control lights.

Warm Cabinet Surfaces

At times, the front of the refrigerator cabinet may be warm to the touch. This is a normal occurrence that helps prevent moisture from condensing on the cabinet. This condition will be more noticeable when the refrigerator is first started, during hot weather and after excessive or lengthy door openings.

NOTE: When in the User Preferences mode, a short

title for the feature will appear in the FREEZER TEMP display and the feature status will appear in the REFRIGERATOR TEMP display.

2. Use the FREEZER TEMP UP and DOWN buttons to scroll through the features.

General Information

Dispenser Control Panel

Dispenser Light

A light activates within the dispenser area at full power when dispensing ice or water with the dispenser pad.

Dispenser Pad

The Dispenser Pad is located on the back wall of the dispensing area. When the dispenser pad is pressed, the selection chosen on the dispenser control panel will dispense.

Removable Tray

The Removable Tray at the bottom of the dispenser area is designed to collect small spills and may be easily removed for cleaning and emptying purposes.

Auto Light

The Auto Light function activates the dispenser light at half-power when the light sensor detects that the light levels in room are low.

To Activate Auto Light:

• Press LIGHT button. A green indicator light above AUTO illuminates when the sensor is active.

To Deactivate Auto Light:

• Press LIGHT button. The green indicator light will go out.

NOTE: The dispenser light will operate when Auto Light

is ON or OFF.

Light

To Activate Light:

• Press the LIGHT button again to turn the dispenser light on continuously. The ON indicator light will illuminate.

To Deactivate Light:

• Press the LIGHT button again to turn the dispenser light off.

Sabbath Mode

IMPORTANT: Removable tray does not drain. Do not

allow tray to overflow. If it does, remove tray and wipe up overflow.

Water and Ice Dispenser

To Use Dispenser Pad:

• Select WATER, CRUSHED ICE, or CUBED ICE mode by pushing button on dispenser control panel. A green light above button indicates mode selection.

• Press against dispenser pad.

• Release pressure on dispenser pad to stop

dispensing.

• If dispenser is active for more than five minutes, an automatic lock out sensor will shut down power to dispenser area.

Dispenser Lock

The Dispenser Lock prevents ice or water from being dispensed.

To Lock Dispenser:

• Press and hold the LOCK/UNLOCK button for three seconds. A green indicator light above button will illuminate when the dispenser is locked.

To Unlock Dispenser:

• Hold the LOCK/UNLOCK button for three seconds. The green indicator light above button will go out.

When activated, the Sabbath Mode deactivates the control lights while leaving the control operational.

To Activate Sabbath Mode:

• Press and hold the LOCK/UNLOCK and LIGHT buttons simultaneously for three to four seconds. After three to four seconds, the dispenser lights will turn off.

To Deactivate Sabbath Mode:

• Press and hold both the LOCK/UNLOCK and LIGHT buttons simultaneously for three to four seconds. After three to four seconds, the dispenser lights will activate.

NOTE: Dispenser light will not activate during

dispensing while in this mode.

NOTE: If the power fails, the control will remain in

Sabbath Mode when power returns.

General Information

Care and Cleaning

WARNING

To avoid risk of electrical shock which can cause severe personal injury or death, disconnect power to unit before cleaning.

CAUTION

Only use recommended cleaning products. Do not place buckets, shelves, or accessories in a dishwasher.

Cracking or warping may result.

Refrigerator Cleaning Chart

PART DO NOT USE DO

Cabinet Interior Abrasive or harsh cleaners

Ammonia

Chlorine bleach Concentrated detergents or solvents Metal or plastic-textured scouring pads

Stainless Steel Doors and Exterior

IMPORTANT:

Damage to stainless steel finish due to improper use of cleaning products or nonrecommended products is not covered under this product’s warranty. Door Gaskets Abrasive or harsh cleaners

Condenser Coil Remove base grille to access.

Condenser Fan Outlet Grille See back of refrigerator. Accessories Shelves, buckets, drawers, etc.

Abrasive or harsh cleaners

Ammonia

Chlorine bleach Concentrated detergents or solvents Metal or plastic-textured scouring pads

Vinegar-based products

Citrus-based cleaners

Metal or plastic-textured scouring pads

Use a vacuum cleaner hose nozzle.

Use a vacuum cleaner hose nozzle

A dishwasher Follow removal and installation

Use 4 tablespoons of baking soda dissolved in 1 quart warm soapy water. Rinse surfaces with clean warm water and dry immediately to avoid water spots.

Use warm, soapy water and a soft, clean cloth or sponge. Rinse surfaces with clean warm water and dry immediately to avoid water spots. To polish and help prevent fingerprints, follow with Stainless Steel Magic Spray.

Use warm, soapy water and a soft, clean cloth or sponge.

with brush attachment.

instructions from appropriate feature section. Allow accessories to adjust to room temperature. Dilute mild detergent and use a soft clean cloth or sponge for cleaning. Use a plastic bristle brush to get into crevices. Rinse surfaces with clean warm water. Dry glass and clear items immediately to avoid spots.

General Information

Operating Sounds

Improvements in refrigeration design may produce sounds in your new refrigerator that are different or were not present in an older model. These improvements were made to create a refrigerator that is better at preserving food, is more energy efficient, and is quieter overall. Because new units run quieter, sounds may be detected that were present in older units, but were masked by higher sound levels. Many of these sounds are normal. Please note that the surfaces adjacent to a refrigerator, such as hard walls, floors and cabinetry may make these sounds seem even louder. The following are some of the normal sounds that may be noticed in a new refrigerator.

SOUND POSSIBLE CAUSE SOLUTION

Freezer control clicks when starting or stopping

compressor.

Defrost timer or electric damper control sounds like an electric clock and snaps in and out of defrost cycle.

Air rushing or whirring

Condenser fan makes this noise while operating. Normal operation Freezer fan makes this noise while operating. Normal operation Freezer fan slows to a stop as the freezer door is opened. Normal operation

Gurgling or boiling sound

Evaporator and heat exchanger refrigerant make this noise

when flowing.

Ice cubes from ice maker drop into ice bucket. Normal operation Thumping

Dispenser ice chute closing. Normal operation

Compressor makes a pulsating sound while running. Normal operation Vibrating noise

Refrigerator is not level. See Leveling.

Buzzing Ice maker water valve hookup buzzes when ice maker fills

with water.

Humming

Ice maker is in the ON position without water connection. Stop sound by raising ice maker

Ice auger hums as auger agitates ice during dispensing. Normal operation Compressor can make a high pitched hum while operating. Normal operation Solenoid valve operating ice chute door. Normal operation

Normal operation Clicking

Normal operation

arm to OFF position.

Troubleshooting Chart

Symptom Possible Cause Corrective Action

Freezer control and lights are on, but compressor is not operating

Temperature-controlled drawers are too warm

Refrigerator does not operate

Refrigerator still won’t operate

Water droplets form on outside of refrigerator

Food temperature is too cold

Refrigerator has an odor

Food temperature is too warm

Unit is in defrost mode. Normal operation. Wait 40 minutes to see if

compressor restarts.

Control settings are too low. Adjust controls.

Freezer controls are set too low.

Drawer is improperly positioned.

Refrigerator is not plugged in. Plug in refrigerator.

Touch temperature controls are set to “–”.

Fuse is blown, or circuit breaker needs to be reset.

Power outage has occurred. Call local power company to report outage.

Unit is malfunctioning. Unplug refrigerator and transfer food to another

Door gaskets are not sealing properly.

Humidity levels are high. Normal during times of high humidity.

Controls require adjustment. Adjust controls.

Condenser coils are dirty. Clean coils.

Refrigerator or freezer temperatures are set too high.

Food is too close to upper left air inlet.

Odor producing foods should be covered or wrapped.

The interior needs cleaning.

Door is not closing properly.

Controls need to be adjusted. Adjust controls.

Condenser coils are dirty. Clean coils.

Rear air grille is blocked. Check the positioning of food items.

Door has been opened frequently, or has been opened for long periods of time.

Food has recently been added.

Adjust controls.

Verify drawer positioning.

Adjust controls.

Replace any blown fuses. Check circuit breaker and reset, if necessary.

refrigerator. If another refrigerator is not available, place dry ice in freezer section to preserve food. Warranty does not cover food loss.

Clean door gasket.

Adjust controls.

Relocate food.

Clean interior.

Refrigerator is not level. Level refrigerator.

Check gaskets for proper seal. Clean, if necessary.

Check for internal obstructions that are keeping door from closing properly.

Reduce time door is open. Organize food items efficiently to assure door is open for as short a time as possible.

Allow time for recently added food to reach refrigerator or freezer temperature.

Troubleshooting Chart

Symptom Possible Cause Corrective Action

Water droplets form on inside of refrigerator

Humidity levels are high or door has been opened frequently.

Door gaskets are not sealing

Reduce time door is open. Organize food items efficiently to assure door is open for as short a time as possible.

Clean door gasket.

properly.

Refrigerator or ice

Normal operation. See Operating Sounds. maker makes unfamiliar sounds or seems too loud

Temperature-controlled drawer and/or crisper drawer do not close freely

Contents could be obstructing

drawer.

Drawer is not in proper

position.

Reposition food items and containers to avoid interference with the drawers.

Verify drawer positioning.

Refrigerator is not level. See Leveling.

Drawer channels are dirty.

Clean drawer channels with warm, soapy water. Rinse and dry thoroughly.

Apply a thin layer of petroleum jelly to drawer channels.

Refrigerator runs too frequently

frequently or for long periods

time.

Humidity or temperature in

Reduce time door is open. Doors have been opened

Allow interior environment to adjust for period the door has been opened.

Normal operation.

surrounding area is high.

Food has recently been

added.

Refrigerator is exposed to

heat by environment or by

Allow time for recently added food to reach refrigerator or freezer temperature.

Evaluate your refrigerator’s environment. Refrigerator may need to be moved to run more efficiently.

appliances nearby.

Condenser coils are dirty. Clean coils.

Controls need to be adjusted. Adjust controls.

Refrigerator is not level. Level refrigerator. Door is not closing properly.

Check for internal obstructions that are keeping door from closing properly.

Door gaskets not sealing

Clean door gaskets.

properly.

No indicator lights are lit on dispenser control

Freezer door is not closed. Verify that freezer door is closed. Power is removed

from the control when freezer door is opened.

Refrigerator is not plugged in. Plug in refrigerator.

Fuse is blown, or circuit

breaker needs to be reset.

Replace any blown fuses. Check circuit breakers for any tripped circuits.

Power outage has occurred. Call local power company to report outage.

Refrigerator is in Sabbath

See Sabbath Mode.

Mode.

Troubleshooting Chart

Symptom Possible Cause Corrective Action

Ice or water are not dispensed when pads are pressed

Ice maker is not producing enough ice or ice is malformed

Ice maker is not producing ice

light is red

Water flow is slower than normal

Water appears cloudy Air or air bubbles in water. This is normal when first using the dispenser and will

Freezer door is not closed. Verify that freezer door is closed. Power is removed

from the control when freezer door is opened.

Controls are in lock mode. See Dispenser Lock.

Water tank is filling. At initial use, there is an approximate one- to two

minute delay in dispensing while the internal water tank is filling.

Ice maker has just been installed or a large amount of ice has been used.

Water filter is clogged or needs to be changed.

Ice maker has just been installed or a large amount of ice has been used.

Water pressure is too low. Check water pressure requirements.

Water filter is clogged or needs to be changed.

Ice maker arm is up. Confirm ice maker arm is down. Household water supply is

not reaching water valve. Copper tubing has kinks. Turn off water supply and remove kinks. If kinks

Water pressure is too low.

Check freezer temperature. Adjust temperature. Ice bin is not installed

properly. Improper water valve was

installed. Water filter needs to be

replaced. Filter indicator sensor needs

to be reset.

Water pressure is low. Check water pressure requirements. Saddle valve not open

completely. Improper water valve was

installed. Copper tubing has kinks. Turn off water supply and remove kinks. If kinks

Water filter is clogged or needs to be changed.

Water valve not opened completely.

Wait 24 hours for ice production to begin or for ice maker to restock after emptied.

Change water filter.

Wait 24 hours for ice production to begin or for ice maker to restock after emptied.

Change water filter.

See Connecting the Water Supply.

cannot be removed, replace tubing.

Check water pressure requirements.

Check position of ice bin.

See Connecting the Water Supply.

Change water filter. Water filter indicator

See Filter Status Indicator Light.

Open saddle valve completely.

See Connecting the Water Supply.

cannot be removed, replace tubing. Change water filter.

Open water valve completely and check for leaks. The minimum flow at dispenser is approximately 10 fluid ounces in nine seconds with a new filter in place or approximately 10 fluid ounces in five seconds without a filter.

disappear with use.

Troubleshooting Chart

Symptom Possible Cause Corrective Action

Ice forms in inlet tube to ice maker

Water pressure is low.

Saddle valve not open

Check water pressure requirements. Open saddle valve completely.

completely.

Freezer temperature is too

Adjust temperature.

high. Refrigerator is leaking

water

Plastic tubing was used to

complete water connection.

Improper water valve was

The manufacturer recommends using copper tubing

for installation. See Connecting the Water Supply.

installed.

Dispenser water is not cold

Refrigerator has been

recently installed.

Allow approximately 12 hours for water in holding tank to chill.

Water supply in holding tank

has been depleted.

Water has settled into water

Discard first glass of water and refill. lines outside holding tank and has warmed to room temperature.

Particles in water and/or ice cubes

Carbon dust from water filter cartridge.

Initial water ejected through cartridge may contain

harmless carbon dust flushed from cartridge. Particles

are safe for consumption. Will disappear after the first

few uses.

Concentrations of minerals in water will form particles when

Particles are not harmful and naturally occur in water

supplies. water becomes frozen and melts.

Unit does not run

No power to unit Check for power at outlet. Check fuse box/circuit

breaker for blown fuse or tripped breaker. Replace or

reset.

Faulty power cord Check with test light at unit; if no circuit and current is

indicated at outlet, replace or repair.

Low voltage Check input voltage for proper voltage. Take

appropriate action to correct voltage supply problem.

Faulty motor or temperature control

Check all connections are tight and secure. Replace if

necessary.

Faulty relay Check relay. Replace if necessary.

Faulty compressor Check compressor motor windings for opens/shorts.

Perform compressor direct wiring test. Replace if

necessary.

Faulty overload Check overload for continuity. Ensure

compressor/overload are below trip temperature

before testing. Replace if necessary.

Freezer and refrigerator sections too warm

Temperature controls set too warm

Poor door seal Level cabinet. Adjust hinges. Replace gasket.

Dirty condenser or obstructed

Reset temperature controls.

Check condenser and grille. Clean. grille

Faulty control Test control. Replace if failed.

Refrigerant shortage or restriction

Check for leak or restriction. Repair, evacuate and

recharge system.

Troubleshooting Chart

Symptom Possible Cause Corrective Action

Refrigerator section too warm

cold

Frost or ice on evaporator

Unit starts and stops frequently (cycles on and off)

Excessive door opening Consumer education.

Overloading of shelves Consumer education.

Warm or hot foods placed in cabinet

Cold control set too warm Set control to colder setting.

Poor door seal Level cabinet. Adjust hinges. Replace gasket.

Refrigerator airflow Check damper is opening by removing grille. With

Interior light remains on Check switch. Replace if necessary.

Faulty condenser fan or evaporator fan

Faulty compressor Replace compressor.

Refrigerator temperature control set too cold

Refrigerator airflow not properly adjusted

Defrost thermostat faulty Check defrost thermostat. Replace if failed.

Evaporator fan faulty Check fan motor. Replace if failed.

Defrost heater remains open Check defrost heater continuity. Replace if failed.

Defrost control faulty Check control and replace if failed.

Open wire or connector Check wiring and connections. Repair as necessary.

Refrigerant shortage or restriction

Loose wire or thermostat connections

Supply voltage out of specification

Overload protector open Check overload protector for continuity. If open,

Faulty compressor motor capacitor (some compressors do not require motor capacitor)

Faulty fan motor Check fan motor. Replace if failed.

Restricted air flow Check condenser and grille for dirt. Clean.

Refrigerant shortage or restriction

Consumer education.

door open, damper should open. Replace if faulty.

Check fan and wiring. Replace if necessary.

Adjust refrigerator temperature control. Refrigerator section too

Check air flow.

Check for leak or restriction. Repair, evacuate and recharge system.

Check wiring and connections. Repair as necessary.

Check input voltage. Correct any supply problems.

replace overload. Ensure overload/compressor are below trip temperature before testing.

Check capacitor for open/short. Replace if necessary. Discharge capacitor before testing.

Check for leak or restriction. Repair, evacuate and recharge system.

Troubleshooting Chart

Symptom Possible Cause Corrective Action

cold

Freezer temp control set too cold

Adjust freezer temperature control. Freezer section too

Faulty control Test control. Replace if failed.

Unit runs continuously

Temperature control set too

Adjust temperature control. cold

Dirty condenser or obstructed

Check condenser and grille. Clean. grille

Poor door seal Level cabinet. Adjust hinges. Replace gasket.

Interior light remains on Check switch. Replace if necessary.

Faulty condenser fan or

Check fan and wiring. Replace if necessary. evaporator fan

Faulty control Test control. Replace if failed.

Refrigerant shortage or restriction

Check for leak or restriction. Repair, evacuate and

recharge system.

Refrigerant overcharge Check for overcharge. Evacuate and recharge

system.

Air in system Check for low side leak. Repair, evacuate and

recharge system.

Unit runs continuously.

Ice on evaporator Defrost unit.

Temperature normal

Unit runs continuously.

Faulty defrost thermostat Check thermostat. Replace if necessary.

Temperature too cold

Noisy operation

Loose flooring or floor not firm Repair floor or brace floor.

Cabinet not level Level cabinet.

Tubing in contact with

Adjust tubing. cabinet, other tubing, or other metal

Drip pan vibrating Adjust drain pan.

Fan hitting another part Ensure fan properly aligned and all attaching

hardware and brackets are tight and not worn. Tighten

or replace.

Worn fan motor bearings Check motor for worn bearings. Replace if necessary.

Compressor mounting

Tighten hardware. Replace grommets if necessary. grommets worn or missing. Mounting hardware loose or missing

Free or loose parts causing or allowing noise during

Inspect unit for parts that may have worked free or

loose or missing screws. Repair as required. operation

Troubleshooting Chart

Dispenser Troubleshooting Chart

Symptom Possible Cause Test Procedure Corrective Action

No LED lit.

No dispenser light when water dispenser pad is pressed in Water, Crushed, or Cubed

mode.

Dispenser light is on (light selections off) without pressing the Main or Water dispenser switch in Water, Crushed, or

Cubed mode.

Water LED is illuminated but does not dispense water when Main dispenser

switch is pressed.

Switch failure in freezer

door.

Incorrect harness wiring. Verify wire color on MPCB 10-pin

No power to the Fountain

Display Board.

No continuity. Disconnect power. Measure

Failed light bulb or Fountain

Display Board.

Failed Main dispenser

switch (failed short).

Failed Fountain Display

Board.

Failed Main dispenser

switch (failed open).

Failed Fountain display board or MPCB

With unit powered, open freezer door. Press freezer door switch in. If freezer light does not turn off,

switch is defective.

connector (J4) and 4 pin connecter (J1). Refer to Table A.

Verify wire color on Fountain Display Board 4-pin (J1) and 2-pin

(J2) connectors.

With unit powered, measure voltage between pin-3 (RD/BK) wire and pin-1 (BK/GN) wire on Fountain Display Board. Meter

should read 12VDC.

continuity between VT/BK wire of door 6-pin connector and WH wire

of door 2-pin connector.

With unit powered, press the Main dispenser switch. Measure voltage on VT/BK wire of door 6-pin connector and WH wire of door 2pin connector. Voltage should read

120 VAC.

Disconnect power. Remove both leads from the switch and measure resistance across switch terminals. Resistance should read less than 1 Ω in this position and higher than 10 MΩ when switch is

open.

With unit powered, measure voltage on VT/BK wire of door 6pin connector and WH wire of door 2-pin connector. Voltage should

read 0 VAC.

Disconnect power. Remove both leads from the switch and measure resistance across switch terminals. Resistance should read less than 1 Ω in this position and higher than 10 MΩ when switch is

open.

With unit powered, close main dispenser switch and press water pad.

Measure 12 VDC between pin-1 (BK/GN) to pin-4 (LT/BU) on Fountain Display Board.

Replace switch.

Correct wiring.

Replace Fountain Display Board if meter reads 12 VDC. No 12 VDC, repair open connection or

replace MPCB.

Replace bulb or repair open

connection.

Replace dispenser light bulb or Fountain Display Board if voltage reads 120 VAC. No 120VAC, repair open connection or

replace MPCB. Replace switch.

120 VAC or 1/2 the AC power supply voltage present, replace Fountain Display Board or

MPCB. Replace switch.

No 12 VDC, replace Fountain Display Board. 12 VDC present, check for 120 VAC on J1 pin-1 (YL/WH) on MPCB. No 120 VAC, replace

MPCB.

+ 40 hidden pages

Viking VCSF036SS, VCSF036DSS, DDSF036DSS, DDSF036SS Service Book

Specifications and Main Features

Frequently Asked Questions

User Manual