Service
Manual
This manual is to be used by qualified appliance technicians only. Viking
does not assume any responsibility for property damage or personal
injury for improper service procedures done by an unqualified person.
SMV-0001
April 2010
This Base Manual covers general and
specific information including, but not
limited to the following models:
DCH3042
DCH3642
DWH3006
DWH3606
Safety Information
SAVE THESE INSTRUCTIONS
REVIEW ALL SERVICE INFORMATION IN THE APPROPRIATE SERVICE MANUAL AND TECHNICAL SHEETS
BEFORE BEGINNING REPAIRS.
Pride and workmanship go into every product to provide our customers with quality appliances. It is possible,
however, that during the lifetime of a product service maybe require. Products should be serviced only by a qualified
authorized service technician who is familiar with the safety procedures required to perform the repair and is equipped
with the proper tools, parts, testing instruments, and the appropriate service manual.
Safety Information
We have provided many important safety messages
throughout this manual and on the product. Always
read and obey all safety statements. To properly
identify a safety statements look for the following
safety alert symbol.
This symbol alerts personnel to hazards that can
many different types of altering messages. All safety
messages will be preceded by a safety alert symbol
and the word “DANGER”, “WARNING” or
“CAUTION”.
DANGER
Immediate hazards which WILL result in severe
personal injury or death.
WARNING
Hazards or unsafe practices which COULD result
in severe personal injury or death.
CAUTION
Hazards or unsafe practices which COULD result
in minor personal injury, product or property
damage.
All safety messages will identify the hazard, tell you
how to reduce the chance of injury, and inform you
what can happen if the instructions are not followed.
WARNING
To avoid risk of serious injury or death, repairs
should not be attempted by unauthorized
personnel.
CAUTION
VIKING will not be responsible for any injury or
property damage from improper service
procedures. If performing service on your own
product, you must assume responsibility for any
personal injury or property damage which may
result.
To locate an authorized service agent, call:
Viking Customer Service
Phone No. 1-888-845-4641
Address your written correspondence to:
Viking Preferred Service
1803 HWY 82 West
Greenwood, MS 38930
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Warranty Information
Designer Hood Warranty
ONE YEAR FULL WARRANTY
Built-in hoods/ventilators and all of their component parts, except as detailed below*, are warranted to be free
from defective materials or workmanship in normal household use for a period of twelve (12) months from the
date of purchase. NOTE: Viking Range ventilator kits are designed specifically for use with Viking Range hoods.
Use of any non-Viking Range ventilator kits VOIDS the hood warranty. Viking Range Corporation, warrantor,
agrees to repair or replace, at its option, any part which fails or is found to be defective during the warranty
period. The Viking warranty does not cover any additional ventilation products used in conjunction with Viking
hoods or ventilator kits. This includes, but is not limited to, such devices as booster fans or in-line blowers. Any
malfunction caused to Viking ventilation products as a direct result of the use of such equipment is not covered
under the Viking warranty.
*Glass (including light bulbs), painted, and decorative items are warranted to be free from defective materials or
workmanship for a period of ninety (90) days from the date of original retail purchase. ANY DEFECTS MUST BE
REPORTED TO THE SELLING DEALER WITHIN NINETY (90) DAYS FROM DATE OF ORIGINAL RETAIL PURCHASE.
Viking Range Corporation uses the most up-to-date processes and best materials available to produce all color
finishes. However, slight color variation may be noticed because of the inherent differences in painted parts and
porcelain parts as well as differences in kitchen lighting, product locations, and other factors.
FIVE YEAR LIMITED WARRANTY
Any hood blower motor which fails due to defective materials or workmanship in normal household use during
the second year through the fifth year from the date of original retail purchase will be repaired or replaced, free of charge for
the part itself, with the owner paying all other costs, including labor.
NINETY (90) DAY RESIDENTIAL PLUS WARRANTY
This warranty applies to applications where use of the product extends beyond normal residential use. Examples are, but
not limited to, bed and breakfasts, fire stations, private clubs, churches, etc. This warranty excludes all commercial locations
such as restaurants, food service locations and institutional food service locations.
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner of the
product during the term of warranty.
This warranty shall apply to products purchased and located in the United States and Canada. Products must be
purchased in the country where service is requested.
Range Corporation service agency or representative. Warranty shall not apply to damage resulting from abuse,
accident, natural disaster, loss of electrical power to the product by anyone other than an authorized Viking
Range Corporation service agency or representative. This warranty does not apply to commercial usage.
Warrantor is not responsible for consequential or incidental damage whether arising out of breach of warranty,
breach of contract, or otherwise. Some jurisdictions do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof of
purchase upon request, and making the appliance reasonably accessible for service. If the product or one of its
component parts contains a defect or malfunction during the warranty period, after a reasonable number of
attempts by the warrantor to remedy the defects or malfunctions, the owner is entitled to either a refund or
replacement of the product or its component part or parts. Replacement of a component part includes its free
installation. Warrantor’s liability on any claim of any kind, with respect to the goods or services covered
hereunder, shall in no case exceed the price of the goods or service or part thereof which gives rise to the claim.
Warranty labor shall be performed by an authorized Viking
Specifications subject to change without notice.
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Warranty Information
Professional Hood Warranty
ONE YEAR FULL WARRANTY
Built-in hoods/ventilators and all of their component parts, except as detailed below*, are warranted to be free
from defective materials or workmanship in normal household use for a period of twelve (12) months from the
date of purchase. NOTE: Viking Range ventilator kits are designed specifically for use with Viking Range hoods.
Use of any non-Viking Range ventilator kits VOIDS the hood warranty. Viking Range Corporation, warrantor,
agrees to repair or replace, at its option, any part which fails or is found to be defective during the warranty
period.
*Glass (including light bulbs), painted, and decorative items are warranted to be free from defective materials or
workmanship for a period of ninety (90) days from the date of original retail purchase. ANY DEFECTS MUST BE
REPORTED TO THE SELLING DEALER WITHIN NINETY (90) DAYS FROM DATE OF ORIGINAL RETAIL
PURCHASE.
Viking Range Corporation uses the most up-to-date processes and best materials available to produce all color
finishes. However, slight color variation may be noticed because of the inherent differences in painted parts and
porcelain parts as well as differences in kitchen lighting, product locations, and other factors.
FIVE YEAR LIMITED WARRANTY
Any hood blower motor which fails due to defective materials or workmanship in normal household use during
the second year through the fifth year from the date of original retail purchase will be repaired or replaced, free of
charge for the part itself, with the owner paying all other costs, including labor.
NINETY (90) DAY RESIDENTIAL PLUS WARRANTY
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner
of the product during the term of warranty.
This warranty shall apply to products purchased and located in the United States and Canada. Products must be
purchased in the country where service is requested.
Range Corporation service agency or representative. Warranty shall not apply to damage resulting from abuse,
accident, natural disaster, loss of electrical power to the product by anyone other than an authorized Viking
Range Corporation service agency or representative. This warranty does not apply to commercial usage.
Warrantor is not responsible for consequential or incidental damage whether arising out of breach of warranty,
breach of contract, or otherwise. Some jurisdictions do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you
Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof of
purchase upon request, and making the appliance reasonably accessible for service. If the product or one of its
component parts contains a defect or malfunction during the warranty period, after a reasonable number of
attempts by the warrantor to remedy the defects or malfunctions, the owner is entitled to either a refund or
replacement of the product or its component part or parts. Replacement of a component part includes its free
installation. Warrantor’s liability on any claim of any kind, with respect to the goods or services covered hereunder,
shall in no case exceed the price of the goods or service or part thereof which gives rise to the claim.
Specifications subject to change without notice.
Warranty labor shall be performed by an authorized Viking
.
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Warranty Information
WARRANTY SERVICE
Under the terms of this warranty, service must be performed by a factory authorized Viking Range Corporation service agent
or representative. Service will be provided during normal business hours, and labor performed at overtime or premium rates
shall not be covered by this warranty. To obtain warranty service, contact the dealer from whom the product was purchased,
an authorized Viking Range Corporation service agency, or Viking Range Corporation. Provide model and service number
and date of original purchase. For the name of your nearest authorized Viking Range Corporation service agency, call the
dealer from whom the product was purchased or Viking Range Corporation. IMPORTANT: Retain proof of original purchase
to establish warranty period.
The return of the Owner Registration Card is not a condition of warranty coverage. You, however, should return the Owner
Registration Card so that Viking Range Corporation can contact you should any question of safety arise which could affect
you.
Any implied warranties of merchantability and fitness applicable to the above described hood or ventilator
motors are limited in duration to the period of coverage of the applicable express written limited warranties set
forth above. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above
limitation may not apply to you
which may vary from jurisdiction to jurisdiction.
. This warranty gives you specific legal rights, and you may also have other rights
Specifications subject to change without notice.
VIKING RANGE CORPORATION
111 Front Street, Greenwood, Mississippi (MS) 38930 USA 662-455-1200
For more product information, call 1-888-VIKING1 (845-4641), or visit our web
site at http://www.vikingrange.com
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Table of Contents
Description Page
Safety Information………………....................... 2
WARRANTY INFORMATION
Warranty Information Designer Hoods…….......... 3
Warranty Information Professional Hoods…… 4
Warranty Service Information.......................... 5
Table of Contents………………........................ 6
DWH30 – DWH36
GENERAL INFORMATION
Performance Chart …...……………….................. 7
Specifications …...………………........................ 7
DISASSEMBLY
Component Location ….……………….............. 8
Filter and recirculation information ………...…..9-10
External Discharge Configuration ….......……10-11
Power Connections………………...….......……….11
Component access ….......………………….…12-13
ELECTRICAL
Canopy Light operation ..................................... 14
Low Speed Fan operation ….............…. 15
High Speed Fan operation ….............…. 16
High Speed Thermostat ….................…. 17
High Temperature Thermostat ….................…. 18
Wiring Diagram……………………………………. 19
PARTS BREAKDOWNS
Filter Assembly - 30" ..................................... 20
Control Assembly - 30" ..................................... 21
Exterior Assembly - 30" ............................... 22-23
Filter Assembly - 36" ..................................... 24
Control Assembly - 36" ..................................... 25
Exterior Assembly - 36" ............................... 26-27
Description Page
DCH30SS – DCH36SS
DISASSEMBLY
Component Location ….……………….............. 28
Filter trim removal and power connections ..….. 29
Component access – control panel …............ 30
Control panel switch locations ….................... 31
Switch and motor removal …........................... 32
ELECTRICAL
Canopy Light (LOW) ..................................... 33
Canopy Light (HIGH) ..................................... 34
Motor operation (LOW) ….............…………. 35
Motor operation (HIGH) ….............…………. 36
High Temperature Thermostat ….................…. 37
Wiring Diagram…………………………………… 38
PARTS BREAKDOWNS
Filter Assembly - 30" ..................................... 39
Control Assembly - 30" ............................... 40-41
Exterior Assembly - 30" ............................... 42-43
Filter Assembly - 36" ..................................... 44
Control Assembly - 36" ............................... 45-46
Exterior Assembly - 36" ............................... 47-48
Specifications
Performance Chart – DWH30SS – DWH36SS
Performance Chart – DCH30SS – DCH36SS
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