Viking C-1000A Technical Practice

The C-1000A Controller dramatically expands the
potential installation sites for many peripherals
such as doorboxes and paging amplifiers.

Doorboxes and paging amplifiers can now be used
on single line, residential or home office applica­tions as well as on fully loaded systems, because
they are no longer limited to installation on unused
trunk ports.

The C-1000A allows single line phones or phone
systems to share a phone line with one or two

Add One or Two Doorboxes

to an Existing Phone Line

PPhhoonnee......771155..338866..8888661

1

hhttttpp::////wwwwww..vviikkiinnggeelleeccttrroonniiccss..ccoom

m

• Allows two Viking doorboxes or paging amplifiers
to share a single telephone line with a residential
or business telephone system

• Custom ringing mode allows you to distinguish
doorbox calls from C.O. calls

• Compatible with the following Viking doorbox
models: W-1000, W-2000A, or W-3000

• Compatible with a single Viking handsfree phone
(E-10, E-20, E-30, K-1700-3 or 1600A Series)

• Call waiting tones indicate which doorbox is call­ing and distinguish a doorbox call from a C.O.
line call

• Calls can be placed on hold when visitors call
from the doorbox or when paging

• Provides two Touch Tone controlled N.O. or
N.C. dry contact closures (5 amp rating) for
door strikes or gate openers

• Keyless entry/postal lock input

• Built-in talk battery for “No C.O. Line” applications

• Auxiliary contact output for doorbells, cameras, etc.

• Analog PABX/KSU station mode

Power: 120V AC/13.8V AC 1.25A, UL listed adapter provided
Dimensions: 133mm x 89mm x 44mm (5.25" x 3.5" x 1.75")
Shipping Weight: 0.9 kg (2 lb)
Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95%

non-condensing humidity

Door Strike Relay Contacts: 5A @ 30V DC/250V AC maximum
Auxiliary Relay Contacts: .5A @ 125V AC, 1A @ 30V AC
Pulse Dialing Detection: 10 pps
Talk Battery: 30V DC
Maximum Doorbox Power Supply Length: 100 ft, 24 awg wire
Connections: (2) RJ11 jacks, (1) 12 position terminal block

PPrraaccttiicce

e

T

T

EELLEECCOOM

M

S

S

OOLLUUTTIIOONNSSFFOORRTTHHE

E

221

1

SST

T

C

C

EENNTTUURRY

Y

TECHNICAL

TECHNICAL

FFeeaattuurrees

s

SSppeecciiffiiccaattiioonns

s

doorboxes or paging amplifiers. In addition, the C-1000A provides two Touch Tone con-

• Add one or two Viking Doorboxes to your home
or office phones

• Add paging amplifiers to provide loud ringing and
paging to businesses with single line phones or
fully loaded phone systems

• Provide commercial or residential security via two­way handsfree communication from a door or
gate

• Use as a line concentrator (one fax machine or
answering machine can answer three lines)

AApppplliiccaattiioonns

s

trolled relays to operate door
strikes or gate openers.

C-1000A

C-1000A

Door Entry

Controller

February 27, 2004

IInnssttaallllaattiioonnaannddAApppplliiccaattiioonns

s

(2)

IF YOU HAVE APROBLEM WITH AVIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT [phone]

Our Technical Support Department is available for assistance Monday 8am-4pm and Tuesday-Friday 8am - 5pm central time. So that we can give you better service, before you call please:

1. Know the model number, the serial number and what software version you have (see serial label).

2. Have your Technical Practice in front of you.

3. It is best if you are on site.

WARRANTY

Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor or 18 months from the date manu­factured, which ever is greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's
Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.

This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others.

Vikings sole responsibility shall be to repair or replace (at Viking's option) the material within the terms stated above. VIKING SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCLUDING INCIDENTAL OR CONSE­QUENTIAL DAMAGES RESULTING DIRECTLYOR INDIRECTLYFROM ANY BREACH OF ANY WARRANTY EXPRESSED OR IMPLIED, OR FOR ANYOTHER FAILURE OF THIS PRODUCT. Some states do not allow the exclusion or limi­tation of incidental or consequential damages, so this limitation may not apply to you.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITYAND FITNESS FOR APARTICULAR PURPOSE, WHICH ARE HEREBYEXCLUDED
BEYOND THE ONE YEAR DURATION OF THIS WARRANTY. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you.

RETURNING PRODUCT FOR EXCHANGE

The following procedure is for equipment that has failed out-of-box (within 10 days of purchase

):

1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The

customer MUST be able to step through recommended tests for diagnosis.

2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input
and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14)
calendar days from the date of issue.

3. After obtaining the R.A. number, return the approved equipment to your distributor

, referencing the R.A. number. Your
distributor will then replace the product over the counter at no charge. The distributor will then return the product to
Viking using the same R.A. number.

4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't
followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.

RETURNING PRODUCT FOR REPAIR

The following procedure is for equipment that needs repair:

1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA)

number. The customer MUSThave a complete description of the problem, with all pertinent information regarding the
defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.

2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static
sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individual-

ly boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include
ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:

Viking Electronics, 1531 Industrial Street, Hudson, WI 54016

3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.

4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.

If the trouble is causing harm to the telephone network, the telephone company may request you to remove

the equipment from the network until the problem is resolved.

The C-1000Auses the USOC jack RJ11C.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is con-

nected. This is to avoid damaging the equipment caused by local lightning strikes and other electrical surges.

This equipment is Hearing-Aid Compatible (HAC).

The telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other
electronic device, including fax machines, to send any message unless such message clearly contains in a mar­gin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is
sent and an identification of the business or other entity, or other individual sending the message and the tele­phone number of the sending machine or such business, other entity, or individual. (The telephone number pro­vided may not be a 900 number or any other number for which charges exceed local or long-distance transmis­sion charges.)

PART 15 LIMITATIONS

This equipment has been tested and found to comply with the limits for a Class Adigital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radi­ate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his own expense.

FCC REQUIREMENTS

This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains,
among other information, the FCC registration number and ringer equivalence number (REN). If requested, this
information must be provided to the telephone company.

The REN is used to determine the quantity of devices which may be connected to the telephone line.
Excessive REN's on the telephone line may result in the devices not ringing in response to an incoming call. In
most, but not all areas, the sum of the REN's should not exceed five (5.0) T o be certain of the number of devices
that may be connected to the line, as determined by the total REN's, contact the telephone company to deter­mine the maximum REN for the calling area.

This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line

Service is subject to State Tariffs.

If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. If advance notice isn't practical, the telephone com­pany will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with
the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could
affect the operation of the equipment. If this happens, the telephone company will provide advance notice in
order for you to make the necessary modifications in order to maintain uninterrupted service.

If trouble is experienced with this equipment, please contact: Viking Electronics, Inc., 1531 Industrial

Street, Hudson, WI 54016 [phone]

IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC outlet and the telephone line.
It is recommended that a surge protector be installed to protect against such surges. Contact Panamax at [phone] or Electronic
Specialists Inc. at [phone].

!

* Note: To increase surge protection, fasten a
wire from the screw terminal to Earth Ground
(grounding rod, water pipe, etc.)

120V AC

13.8V AC
Adapter

included

Power/Auxiliary Contact LED

Lights while unit is powered and turns off

when the auxiliary contact is activated.

* Earth Ground (optional)

C.O./Phone Line Input

Out to Telephones

Keyless Entry/Postal Lock

Contact Closure Input

Auxiliary/Doorbell Contact Output

VIKING

DOOR ENTRY / PAGING

POWER 13.8 VAC

EARTH GND 23PHONE LINE

INPUT45LINE OUT

TO PHONES89AUX. / DOORBELL

OUT TO

PHONES

KEYLESS CONTACT

67

KEYLESS

C.C. INPUT

EARTH

LED1

C

1

C.O. LINE

GND

INPUT

MODEL C-1000A

©

VIKING

ELECTRONICS

HUDSON, WI 54016

CONTROLLER

DOOR

STRIKE 1

10 11 12 13 14 15 16 17 18 19

LED2

C

CONTACT OUTPUT

CLOSURE INPUT

JP1

OUTPUT

N.O. N.C.

DOOR

STRIKE 1

TALK BATTERY
OFF ON

DOOR
BOX 1

N.O. N.C.

AUX CONTACT

DOORBOX 1

DOORBOX

PWR OUTPUT

DOORBOX
13VAC PWR

C.C

1

OFF

OFF ON

DOOR

BOX 2

DOORBOX 2

LEARN

2

MODE

3

DOOR

LED3

C

JP2JP1

N.O. N.C.

DOOR

STRIKE 2

STRIKE 2

Door strike 1 and 2 LEDs

Light while doorstrike relays

are activated.

11 12 13 14 15 16

C.C

LEARN

MODE

AUX. /

JP1

N.O. N.C.

89

LED2

C

CONTAC

N.O. N.C.

TALK BATTERY
OFF ON

DOOR DOORBOX

1

2

OFF

OFF ON

LED3

3

C

JP2JP1

N.O. N.C.

Normally open and normally closed

contact selection jumpers.

(See Programming section G)

Door Strike 2
N.O. or N.C. Contact Output

Door Box 2 Line Input

Doorbox 13V AC Power Output

Door Box 1 Line Input

Door Strike 1
N.O. or N.C. Contact Output

(3)

B. Using the C-1000A with Three Doorboxes and No C.O. Line

The C-1000A can be used to control up to 3 doorboxes. If door/gate control is needed for Doorbox 3, the C-1000A
must be used in combination with the RC-2A Remote Controller (Fax Back Document 160). In this configuration, the

RC-2A is connected in parallel with doorbox 3 to provide an additional relay contact. Note: Doorbox 3 will not have
Touch Tone dialing restriction (security). Be sure to program the RC-2A and the C-1000A with different security codes.

V

G

©

G

S

6

I

C

G

O

E

T

O

T

S

U

OO

OU

UT

SS

CO

CT

OS

See Operation, section A.

A. One or Two Doorboxes Sharing a Phone Line

G

O

E

T

O

T
O

S

U

OO
C

O

T

SS

CO

CT

OS

See Operation, section A.

Note: Over 100ft power
runs require separate
doorbox power adapters.

Note: Over 100ft power
runs require separate
doorbox power adapters.

?

Need More Information on Doorboxes?

Call [phone] and select 170.

?

Need More Information on Doorboxes?

Call [phone] and select 170.

?

Need More Information on the RC-2A?

Call [phone] and select 160.

Talk Battery Switch

120V AC

13.8V AC
Adapter

included

Earth Ground

(optional)

C.O. Line

or Analog

PABX/KSU

station

Unused

Trunk

Input of

PABX/KSU

120V AC

VIKING

POWER 13.8 VAC

ND

NE LIN

ARTH

H

NPU

1

23

45

EARTH

C.O. LINE

OUT TO

GND

INPUT

PHONES

Standard

Analog
Phones

or

Doorstrike/Magnetic Lock

5A@30V DC/250V AC maximum

OFF ON

©

ELECTRONICS

HUDSON, WI 54016

DOOR ENTRY / PAGING

CONTROLLER

NTA

UTPU

RBELL

T

NE

U

URE INPUT

NTA

X. / D

PH

EYLE

L

INE

A

89

67

KEYLESS

AUX CONTACT

C.C. INPUT

OUTPUT

MODEL C-1000A

VIKING

DOOR

STRIKE 1

DOORBOX 1

10 11 12 13 14 15 16 17 18 19

LED2

C

TALK BATTERY

N.O. N.C.

OFF ON

DOOR

DOOR

DOORBOX

STRIKE 1

BOX 1

13VAC PWR

DOORBOX

PWR OUTPUT

OFF ON

DOORBOX 2

C.C

LEARN

MODE

1

2

3

OFF

DOOR
BOX 2

LED3

C

N.O. N.C.

DOOR

STRIKE 2

JP2JP1

DOOR

STRIKE 2

Normally

Open

Normally

Closed

Note: See Programming section G.

Doorstrike/Magnetic Lock

5A@30V DC/250V AC maximum

120V AC

Doorbox 1

Back View of the
W-1000 or W-1000-EWP
(not included)

Doorbox 2

Back View of the
W-2000A or W-2000A-EWP
(not included)

RC-2A Relay Controller

(not included)

IKIN

WER 12V D

NDUSTRIAL DIGITAL CONTROLLER

LINE IN LINE OUT

MODEL RC-2A

VIKIN

ELECTRONIC

HUDSON, WI 5401

REMOTE TOUCH-TONE

ENTRY CODE

1 2 3

NC COM NO

0

0

0

1

1

1

F

F

F

2

2

2

E

E

E

3

3

3

D

D

D

4

4

4

5

5

5

C

C

C

6

6

6

B

B

B

7

7

7

A

A

A

8

8

8

9

9

9

Doorbox 3

Back View of the

W-3000 or W-3000-EWP

(not included)

13.8V AC
Adapter

included

Door Strike 3

Unused Trunk

Input of PABX/KSU

120V AC

Earth Ground

(optional)

Analog Phones

Standard

VIKING

POWER 13.8 VAC

ND

U

NE LIN

ARTH

H

INE

O PHONE

NPU

1

23

45

67

EARTH

C.O. LINE

OUT TO

GND

KEYLESS

INPUT

PHONES

C.C. INPUT

Talk Battery Switch

OFF ON

MODEL C-1000A

©

VIKING

ELECTRONICS

HUDSON, WI 54016

DOOR ENTRY / PAGING

CONTROLLER

DOOR

STRIKE 1

TP

NTA

RBELL

10 11 12 13 14 15 16 17 18 19

URE INPUT

LED2

NTACT

X. / D

EYLE

L

C

A

TALK BATTERY

N.O. N.C.

OFF ON

89

AUX CONTACT

DOOR

DOOR

OUTPUT

STRIKE 1

BOX 1

DOORBOX 1

DOORBOX
13VAC PWR

DOORBOX

PWR OUTPUT

OFF ON

DOORBOX 2

C.C

LEARN

MODE

1

2

3

OFF

DOOR
BOX 2

LED3

C

N.O. N.C.

DOOR

STRIKE 2

JP2JP1

DOOR

STRIKE 2

Normally

Open

Normally

Closed

Note: See Programming section G.

Doorstrike/Magnetic Lock

5A@30V DC/250V AC maximum

Doorbox 1

Back View of the
W-1000 or W-1000-EWP
(not included)

120V AC

or

120V AC 120V AC

Doorbox 2

Back View of the

Doorstrike/Magnetic Lock

5A@30V DC/250V AC maximum

W-2000A or W-2000A-EWP

(not included)