Viking aca-2b Service Manual

Telecommunication Peripheral Products

ACA-2B

Two Port

Automated Attendant

Technical Practice

May 12, 1998

Increase Call Handling without

Adding Personnel

The ACA-2B Automated Attendant provides
a professional solution for increasing call
handling capacity without adding costly staff.
The ACA-2B answers promptly and
courteously on the first ring and allows
callers to self-direct themselves, with a
Touch Tone phone, to their desired
extension or department. Callers without
Touch Tone phones default to a live
attendant.

The ACA-2B is a two port Automated Attendant with a user recordable digital voice
announcer. 32 seconds of digital memory are available to provide a greeting and a
menu of up to 7 departments or extensions.

http://www.VikingElectronics.com

VIKING©

[e-mail]

Features Applications

• Professionally greets and processes calls

• Compatible with Centrex, PBX, Hybrid Key and
many electronic key systems with OPX or
analog single line station capabilities

• Stores up to nine 16 digit speed dial numbers

• Processes approximately eight calls per minute

• Record announcements with a standard
carbon handset or from a tape player

• Separate announcements for greeting/menu,
selection confirmation and busy extension

• Touch Tone interruptible announcement

• Default speed dial position for non Touch Tone
phones

Made in the U.S.A.

• Replace costly, excess staff

• Operator back-up during high-traffic hours

• Use as the first level of a multi-level announcer
with additional ACA-1’s or ACA-2B’s

Sales...(715) 386 - 8861

Specifications

Power: 120V AC/13.8V AC 1.25A, UL listed adapter provided
Shipping Weight: 1.0 Kg (2 lbs 3 oz.)
Environmental: 0°C to 32°C (32°F to 90°F) with 5% to 95% non-

condensing humidity

Hook Switch Flash: 512 ms ± 50 milliseconds
Busy Detect Cadence: 200 ms - 300 ms or 450 ms - 550 ms
Speed Dial Timing: 140 ms on/off ( ± 20 millisecond)
Answer Message Default Time-out: 6 seconds
Busy Message Default Time-out: 2.5 seconds
Message Length: 32 seconds
Sampling Rate: 32K
Connections: (2) RJ11 jacks, (1) 3.5mm (1/8”) tape jack, (1)

modular handset jack

Battery Back-up: (1) 9V Ni-MH battery (15 minutes)

The battery in this product is not user servicable. Refer

!

replacement of the battery to qualified service personnel.

Installation

T

The ACA-2B has an internal rechargeable
battery which will hold the digital voice
memory for up to 15 minutes after being
powered for 48 hours.

Important: On power up, the

VIKING ELECTRONICS, INC. HUDSON, WI 54016

9-14V AC
10 VA

RESET

STA 2

STA 1

Diagram 1

(2) Centrex
Lines or (2)

analog
PABX/KSU
extensions

OFF/RECORD/ANSWER switch must NO
be in the RECORD position.

Installer’s Note: Program the PABX/KSU to ring all incoming C.O. lines to the analog extensions that the ACA-2B is

connected to.

Programming

A. Accessing the Programming Mode

1. Attach station 2 (STA 2) to a C.O. line or analog PABX/KSU station.

2. Call the ACA-2B on station 2 (STA 2) using a Touch Tone phone.

3. When the ACA-2B answers, enter a Q.

4. When the announcement stops, enter “52.” You are now in the programming mode.

5. Program as shown in section B.

Note: For system security, a maximum of 2.5 seconds is allowed between the Q and the 5 and the 2. The ACA-2B

will disconnect if more than 2.5 seconds elapse between these digits.

B. Programming Features

Speed dial numbers (1 - 16 digits) ..................................................................

To add a Q at any point in the dialing string ....................................................

To add a # at any point in the dialing string ...................................................

(1)

Caller default extension ..............................................................................

(1)

Busy default extension ...............................................................................

(1)

Optional caller on busy extension................................................................

Digits Access Code

Number

QQ

##
Number
Number
Number

+

+
+
+

Q (1 - 6)

Q 9
Q 8
Q 7

Note: Program unused speed dial positions to the same number stored in the default position (9). Callers that dial
a “0” will be transferred to the default position (9).

(1)

See Section C.

C. Using Default Memory Positions

Memory positions 7, 8 and 9 are user programmable default positions that can be used for various features.

1. Memory Position 7
Memory position 7 can be used to store the appropriate Touch Tone code needed to re-access a busy extension.

The Protocol Selector (see Diagram 2) must be set to the BUSY position for this feature. This memory position
may also be used as a standard speed dial position if this feature is not required.

2. Memory Position 8

Memory position 8 is reserved for the extension a caller will default to if a Touch Tone code is not entered during
the “busy” announcement. This memory position may be used as a standard speed dial position by dialing an 8.

3. Memory Position 9

Memory position 9 is reserved for the extension a caller will default to if a Touch Tone code is not entered during
the “answer” announcement, or the caller dials a 9 or 0.