Viking 56K User Manual
VIKING 56K
EXTERNAL MODEM
(MAC & WINDOWS OS)
Manual No. 1005258
Release 06/99, Rev B
SPEED • POWER • PERFORMANCE
®
USER’S GUIDE
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE
Table of Contents
1 Introduction
56K External Features & Specifications 1
2 Before You Install
System Requirements 2
Phone Requirements 3
Communications Software requirements 3
3 Installation
Hardware Installation 4-6
Software Installation 7
Mac OS 7.5.3 or Later 7-8
MacComCenter Communication Software 9-10
Remote Access/Mac PPP Setup 11
Free PPP Setup 11
Windows 95 12
Windows 98 13-15
Windows NT 4.0 16-20
Using Data & Fax Communication Software 21
Changing the Modem Initialization String 21
4 Technical Notes
Status Light Definitions 22
Windows 95 & 98 COM Ports and IRQ Settings 23
5 Troubleshooting
General 24-26
Mac OS 7.5.3 or Later 27
6 Basic AT Commands
Guidelines 28
AT Commands 28-37
7 Modem Driver & Firmware Upgrades 38
8 Contacting Technical Support 39
9 Communication Regulations 40-42
10 Warranty & Disclaimer Information 43
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE
1 Introduction
Congratulations on purchasing your Viking Components 56K External
fax/modem for your computer. To turn your computer into a communications
center, all you need is your Viking fax/modem and a standard analog phone line.
Viking Components 56K External Modem Features
& Specifications:
•
2Mb Flash supports V.90 & K56 Flex for maximum compatibility.
DATA MODEM:
•
V.90, K56 Flex, V.34 (33.6kbps),V.32bis,V.32,V.22bis,V.22,V.23 and V.21;
Bell 212A and 103.
•
V.42 LAPM, MNP2-4 and MNP10 Error Correction
•
V.42bis and MNP5 data compression.
FAX MODEM:
•
V.17,V.29, V.27ter and V.21 channel 2.
•
Supports DTE speeds of up to 230,400bps.
•
Serial Interface is ITU-T,V.24 (EIA/TIA-232-E) compatible.
•
Supports Caller ID and Distinctive Ring.
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2 Before You Install
It is recommended to read any additional information in your system’s “Owner’s
Guide” regarding external modems before continuing.
System Requirements
Computer:
•
Any computer with a COM,SERIAL, MODEM or RS-232 port.
Compatible Operating Systems:
•
Mac OS 7.5.3 or Later
•
DOS, Windows 3.xx, Windows 95, Windows 98, Windows NT 4.0
Computer Memory:
•
4MB
Hard Disk Space:
•
Less than 2MB
Phone Line:
•
Standard residential (analog) RJ-11
Cable Interface:
•
Mac version:
•
Windows† version:
Note: Cable interfaces are not interchangeable between Mac and Windows versions.
†25-pin cable interface available with the purchase of an adapter.
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Phone Line Requirements
The phone line required by the Viking Components fax/modem is an analog RJ-
11. This is a standard residential phone line.
Warning: Do not use a PBX or digital phone line. These phone lines may
damage the Viking Components External fax/modem or phone equipment.
PBX or digital lines are used by many businesses for their phone systems. To
determine if the line you wish to use is analog,look on the jack or the phone. If it
says “analog,”“computer,”“data” or “modem,” it is an analog line. If you are in an
office and the phone is not labeled, check with the phone system administrator.
If you are in a hotel, call the hotel operator for more information.
Communications Software requirements
Please refer to the communication software “User Guide” for additional system
requirements for installing the communication software.
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3 Installation
This chapter contains instructions on installing your Viking 56K External
fax/modem.
Hardware Installation
1. Turn off your computer and any attached devices, such as printers or external
drives.
2. Locate the serial port on the back of your computer and connect it with the serial cable on the back of the external modem.
Windows Based Systems: It may be marked COM, SERIAL, MODEM or RS-232.
Do not select AUX, GAME or PARALLEL port. If you are not familiar with the
location of these ports, your computer uses icons to mark its ports or there are no
markings on any of the ports, please refer to your systems “Owner’s Guide”for
detailed instructions. The Viking external modem comes standard with a 9-pin
connector on its serial cable to correspond with the majority of today’s systems.
If you computer has a 25-pin serial port, you will need to purchase a 9-pin male to
25-pin to female adapter.
Mac Based Systems: Locate the external modem port on the back of your
machine. Plug the corresponding connector on the serial cable into this port.
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Hardware Installation (Continued)
3.Plug the AC power adapter into a standard wall outlet. Also plug one end of the
phone cord into a wall phone jack.
Warning:The phone jack you use must be for an analog phone line. If
you are in a office building, it may use digital phone lines. If you are not sure
of the type of phone lines your office building has, contact your phone system administrator.
4. Rest the modem on its side. Locate the two phone cord jacks toward the center of the bottom panel. These jacks are interchangeable when connecting the
modem to a wall jack and a phone. Plug the available end of a phone cord into
one of the jacks and the other end to the phone jack located on the wall. If you
wish to use your modem and phone through the same wall phone jack, plug the
cord from your phone into the remaining jack on the modem.
Note: You can not use the phone and the modem at the same time if they share
the same phone line.
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Hardware Installation (Continued)
5. Locate the AC power cable plug. Plug the cable from the AC power supply in
and rap it around the post,so that the power cable crosses and exists out the back
panel, as shown in the illustration on the previous page.
6. Return the modem right-side up and turn it on by the power switch located on
the modem’s back spin above the serial cable.
7. Turn on your computer and any attached devices.
Your hardware setup in now complete. To complete the setup of your modem,
please proceed to the section “Software Installation” in this guide.
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Software Installation
Once the Viking fax/modem is installed, you will need to install the software necessary to communicate with the fax/modem. This section will cover the steps
necessary to configure each of the operating systems. It includes instructions for
the following operating systems:
•
Mac OS 7.5.3 or Later
•
Windows 95
•
Windows 98
•
Windows NT 4.0
Mac OS 7.5.3 or Later:
1. Insert the “Viking Modem Companion Software” CD into your computer’s CDROM drive. Once the CD appears on your system’s desktop, double-click on its
icon to open. Locate the “Viking Modem Installer” icon on the CD and double-click
on it to launch.
Note: If the CD can not be located,the drivers can be downloaded from the Viking
Components Web site at: www.vikingcomponents.com
3. Select “Viking 56K External Modem” by clicking on its button. Then click the
“Install” button to begin the driver installation.
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Mac OS 7.5.3 or Later (Continued):
4. Once the driver installation is done, click the “Quit” button to leave the installer.
5. Click the “Restart”button to restart your system.
6. From the Apple (
) menu, select “Control Panel” and then choose “Modem.”
Next to “Connect via:” the “Modem Port”should be listed. Locate the “Modem:”pop-
up menu in the “Setup” section. If your Internet Service Provider (ISP) supports
56KFlex and V.90, select “Viking 56k_v90.” For ISP’s that only support 56KFlex,
select “Viking force 56kflex.” Then close the “Modem” control panel and click the
“Save” button.
Note: If you experience problems connecting to your Internet Service Provider
(ISP) with the supplied modem script, try contacting your ISP for further instructions or go to the Viking Components Web site for updated modem scripts.
Your driver installation is now complete.
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MacComCenter Communication Software
1. Insert the “Viking Modem Companion Software” CD in your computer’s CD-ROM
drive. Once the CD appears on your system’s desktop, double-click on its icon to
open. Locate the “MacComCenter”icon on the CD and double-click on it to launch.
2. In the “MacComCenter” window, the “Modem Port” should be selected in the
“What serial port should MacComCenter use:” pop-up menu. Click the “Install” but-
ton to begin the communication software installation.
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MacComCenter Communication Software (Continued)
3. Once the software for MacComCenter has been loaded, a modem description
window will appear. Click the “OK” button to continue with the software setup.
4. The “MacComCenter Assistant”will guide you through the rest of the setup procedure. Follow the onscreen instructions until the setup has been completed.
Your MacComCenter software installation is now complete.
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Remote Access/Mac PPP Setup
1. From the Apple menu,select “Control Panel”and then choose “TCP/IP.” From the
“Connect Via” pop-up menu, choose “PPP.” From the “Configure” pop-up menu,
choose “PPP Server.” In the text box labeled “IP Address,” enter the IP address
given to you by your ISP. In the text box labeled “Domain Name,”enter the domain
name given to you by your ISP. Close the “TCP/IP”control panel and click “Save.”
2. From the Apple menu, select “Control Panel” and then choose “Remote
Access/PPP.” Enter your user name, password and phone number in their appropriate text fields.
Your software installation and setup is now complete.
Free PPP Setup
The Viking Apple Modem Script is not required for this setup. This setup is for version 2.6.2 of Free PPP.
1. Double-click the “Free PPP Setup” application.
2. Click the small arrow at the bottom left of the window for the pop-up menu.
Choose “General” from the pop-up menu and click the checkbox “Disconnect If
Idle” to disable.
3. Choose “Accounts” from the pop-up menu and click “New.” Complete all text
fields under “Account” and “Dialup.” Then click “OK.”
4. Choose “Modems” from the pop-up menu and click “New.” Give the modem a
name. Select a modem from “Connected To.” Set the port speed to 115200. Add
the AT Command: AT&FW2+MS=12,1 to the init string setting for V.90 preferred
and click “OK.”
5. Click “Open TCP/IP.” The “Connect Via” pop-up menu should have “Free PPP”cho-
sen and the “Configure”pop-up menu should have “PPP Server”chosen. Complete
the text fields “Server Address” and “Search Domains.” Close and click “Save.”
Your software installation and setup is now complete.
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Windows 95 Software:
1. After the boot sequence, you will be prompted with the “New Hardware Found”
message. Click on the “OK” button.
2. The “Update Device Wizard”window will appear. The device found should read:
“56Modem.” Insert the Viking modem driver diskette that was supplied with your
modem into the floppy drive. (If the diskette was not included or lost, the drivers
can be downloaded from our Web site.) Then click on the “Next” button.
3. Your system will retrieve the necessary drives off the driver diskette. Note that
the “Device Found” has changed from “56Modem” to the “Viking V.90+K56Flex EXT
PnP Modem.” Then click on the “Finish”button.
Your installation is now complete.
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