ViewSonic CDE4302 User Guide

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CDE4302/CDE5502/ CDE4803 Commercial Display

User Guide

IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in a safe manner, as well as registering your product for future service. Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http://

www.viewsonic.com in English, or in specic languages using the Regional selection

box in the upper right corner of our website. “Antes de operar su equipo lea cu idadosamente las instrucciones en este manual”

Model No.: VS16174/VS16175/VS16334

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Thank you for choosing ViewSonic

With over 25 years as a world leading provider of visual solutions, ViewSonic is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic, we believe that our products have the potential to make a positive impact

in the world, and we are condent that the ViewSonic product you have

chosen will serve you well.

Once again, thank you for choosing ViewSonic !

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Compliance Information

NOTE: This section addresses all connected requirements and statements regarding regulations.

Confirmed corresponding applications shall refer to nameplate labels and relevant markings on unit.

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class A/ Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his/her own expense.

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

Warning: To comply with the limits for the Class A/Class B digital device, pursuant to Part 15 of the FCC Rules, this device must be installed in computer equipment certified to comply with the Class A/Class B limits. All cables used to connect the computer and peripherals must be shielded and grounded. Operation with non-certified computers or non-shielded cables may result in interference to radio or television reception. Changes and modifications not expressly approved by the manufacturer could void the user’s authority to operate this equipment.

For Canada

CAN ICES-3 (A/B)/NMB-3(A/B)

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CE Conformity for European Countries

The device complies with the EMC Directive 2004/108/EC and Low Voltage Directive 2006/95/EC.

Following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE).

The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

If the batteries, accumulators and button cells included with this equipment, display the chemical symbol Hg, Cd, or Pb, then it means that the battery has a heavy metal content of more than 0.0005% Mercury or more than, 0.002% Cadmium, or more than 0.004% Lead.

Industry Canada Notice

This device complies with Canadian RSS-210.To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmitting antenna) that is installed outdoors is subject to licensing. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada’s website www.hc-sc.gc.ca/rpb.

R&TTE Compliance Statement

This device complies with the Essential Requirements of the R&TTE Directive of the European Union (1999/5/EC). This equipment meets the following conformance standards:

ETSI EN 300 328 EN 301 489-01 EN 301 489-17 EN 62311

Notified Countries: Germany, UK, Netherlands, Belgium, Sweden, Denmark, Finland, France, Italy, Spain, Austria, Ireland, Portugal, Greece, Luxembourg, Estonia, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Hungary, Poland and Malta.

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Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance

Proposed Maximum Concentration

Actual Concentration

Lead (Pb) 0,1% < 0,1% Mercury (Hg) 0,1% < 0,1% Cadmium (Cd) 0,01% < 0,01% Hexavalent Chromium (Cr

) 0,1% < 0,1% Polybrominated biphenyls (PBB) 0,1% < 0,1% Polybrominated diphenyl ethers (PBDE) 0,1% < 0,1%

Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below:

Examples of exempted components are:

1. Mercury in cold cathode uorescent lamps and external electrode uorescent lamps (CCFL and EEFL) for special purposes not exceeding (per lamp):

(1) Short length (≦500 mm): maximum 3.5 mg per lamp. (2) Medium length (＞500 mm and ≦1,500 mm): maximum 5 mg per lamp. (3) Long length (＞1,500 mm): maximum 13 mg per lamp.

2. Lead in glass of cathode ray tubes.

3. Lead in glass of uorescent tubes not exceeding 0.2% by weight.

4. Lead as an alloying element in aluminium containing up to 0.4% lead by weight.

5. Copper alloy containing up to 4% lead by weight.

6. Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).

7. Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.

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Safety Precautions

FOR OPTIMUM PERFORMANCE, PLEASE NOTE THE FOLLOWING WHEN SETTING UP AND USING THE LCD COLOR MONITOR:

• DO NOT REMOVE MONITOR BACK COVER. There are no user serviceable parts inside and opening or removing covers may expose you to dangerous shock hazards or other risks. Refer

all servicing to qualied service personnel.

• Do not spill any liquids into the cabinet or use your monitor near water.

• Do not insert objects of any kind into the cabinet slots, as they may touch dangerous voltage points, which can be harmful or fatal or may cause electric shock, re or equipment failure.

• Do not place any heavy objects on the power cord. Damage to the cord may cause shock or re.

• Do not place this product on a sloping or unstable cart, stand or table, as the monitor may fall,

causing serious damage to the monitor.

• Do not place any objects onto the monitor and do not use the monitor outdoors.

• The inside of the uorescent tube located within the LCD monitor contains mercury. Please

follow the laws or rules of your municipality to dispose of the tube properly.

• Do not bend power cord.

• Do not use monitor in high temperature, humid, dusty, or oily areas.

• If monitor or glass is broken, do not come in contact with the liquid crystal and handle with

care.

• Allow adequate ventilation around the monitor, so that heat can properly dissipate. Do not block ventilated openings or place the monitor near a radiator or other heat sources. Do not put anything on top of the monitor.

• The power cable connector is the primary means of detaching the system from the power supply. The monitor should be installed close to a power outlet, which is easily accessible.

• Handle with care when transporting. Save packaging for transporting.

• Please clean the holes of back cabinet to reject dirt and dust at least once a year because of

set reliability.

• If using the cooling fan continuously, it’s recommended to wipe holes a minimum of once a month.

• When installing the remote control batteries;

- Align the batteries according to the (+) and (-) indications inside the case.

- Align the (-) indication of the battery rst inside the case.

WARNING:

Usage of other than specified head- or earphones can result in hearing loss due to excessive sound pressures.

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CAUTION:

Immediately unplug your monitor from the wall outlet and refer servicing to qualified service personnel under the following conditions:

• When the power supply cord or plug is damaged.

• If liquid has been spilled, or objects have fallen into the monitor.

• If the monitor has been exposed to rain or water.

• If the monitor has been dropped or the cabinet damaged.

• If the monitor does not operate normally by following operating instructions.

Recommended Use

CAUTION:

• For optimum performance, allow 20 minutes for warm-up.

• Rest your eyes periodically by focusing on an object at least 5 feet away. Blink often.

• Position the monitor at a 90° angle to windows and other light sources to minimize glare and reections.

• Clean the LCD monitor surface with a lint-free, nonabrasive cloth. Avoid using any cleaning

solution or glass cleaner!

• Adjust the monitor’s brightness, contrast and sharpness controls to enhance readability.

• Avoid displaying xed patterns on the monitor for long periods of time to avoid image

persistence (after image effects).

• Get regular eye checkups.

Ergonomics

To realize the maximum ergonomic benefits, we recommend the following:

• Use the preset Size and Position controls with standard signals.

• Use the preset Color Setting.

• Use non-interlaced signals.

• Do not use primary color blue on a dark background, as it is difcult to see and may produce eye fatigue due to insufcient contrast.

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Table Of Contents

1. Unpacking and Installation .................. 1

1.1. Unpacking ...................................... 1

1.2. Package Contents .......................... 1

1.3. Installation Notes ............................ 1

1.4. Mounting on a Wall ......................... 2

1.4.1. VESA Grid .......................... 2

1.5. Using of Remote sensor and power

indicator .......................................... 3

2. Parts and Functions ............................. 4

2.1. Control Panel ................................. 4

2.2. Input/Output Terminals ................... 5

2.3. Remote Control .............................. 6

2.3.1. General functions ............... 6

2.3.2. Inserting the batteries in the

remote control..................... 7

2.3.3. Handling the remote

control ................................. 7

2.3.4. Operating range of the

remote control..................... 7

3. Connecting External Equipment ......... 8

3.1. Connecting External Equipment

(DVD/VCR/VCD) ............................ 8

3.1.1. Using HDMI video input ...... 8

3.2. Connecting a PC ............................ 8

3.2.1. Using VGA input ................. 8

3.2.2. Using HDMI input ............... 8

3.3. Control Connection ........................ 9

3.3.1. Display control connection.. 9

3.4. IR Pass-through Connection .......... 9

4. Operation ............................................. 10

4.1. Change Picture Format ................ 10

4.2. Play multimedia les .................... 10

4.3. Play options ...................................11

4.3.1. Playing music les ............. 11

4.3.2. Playing movie les ............. 11

4.3.3. Playing photo les ............ 12

5. Change your settings ......................... 13

5.1. Settings ........................................ 13

5.1.1. Picture .............................. 13

5.1.2. Sound ............................... 14

5.1.3. Time .................................. 14

5.1.4. Setup ................................ 14

6. USB device compatibility ................... 15

7. Input Mode ........................................... 16

8. Panel Defect Policy............................. 17

8.1. MURA ........................................... 17

8.2. Image Sticking .............................. 17

9. Cleaning and Troubleshooting .......... 18

9.1. Cleaning ....................................... 18

9.2. Troubleshooting ............................ 19

10. TechnicalSpecications .................... 20

10.1. CDE4302 ...................................... 20

10.2. CDE5502 ...................................... 22

10.3. CDE4803 ...................................... 24

11. RS232 Protocol ................................... 26

11.1. Introduction .................................. 26

11.2. Description ................................... 26

11.2.1. Hardware specication ..... 26

11.2.2. Communication Setting .... 26

11.2.3. Command Message

Reference ......................... 26

11.3. Protocol ........................................ 27

11.3.1. Set-Function Listing .......... 27

11.3.2. Get-Function Listing ......... 31

11.3.3. Remote Control Pass-

through mode ................... 36

12. Other Information ............................... 39

Customer Support................................. 39

Limited Warranty .................................. 40

Mexico Limited Warranty ...................... 42

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As an ENERGY STAR® partner, ViewSonic Corporation has determined that this product meetsthe ENERGY STAR® guidelines for energy efficiency.

Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

In the interest of continuing product improvement, ViewSonic Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic Corporation.

and the three birds logo are registered trademarks of ViewSonic Corporation.

is a registered trademark of the U.S. Environmental Protection Agency (EPA).

Product Registration

To meet your future needs, and to receive any additional product information as it becomes available, please register your product on the Internet at: www.viewsonic.com.

The ViewSonic which you may mail or fax to ViewSonic.

Wizard CD-ROM also provides an opportunity for you to print the registration form,

For Your Records

Product Name:

Model Number: Document Number: Serial Number: Purchase Date:

Product disposal at end of product life

ViewSonic respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing.

CDE4302/CDE5502/CDE4803 ViewSonic Commercial Display VS16174/VS16175/VS16334 CDE4302/CDE5502/CDE4803_UG_ENG Rev. 1A 02-24-17

Please visit ViewSonic website to learn more. USA & Canada: http://www.viewsonic.com/company/green/recycle-program/ Europe: http://www.viewsoniceurope.com/uk/support/recycling-information/ Taiwan: http://recycle.epa.gov.tw/recycle/index2.aspx

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1. Unpacking and Installation

1.1. Unpacking

• This product is packed in a carton, together with the standard accessories.

• Any other optional accessories will be packed separately.

• Due to the size and weight of this display it is recommended for two people to move it.

• After opening the carton, ensure that the contents are complete and in good condition.

1.2. Package Contents

Please verify that you received the following items with your package content:

• LCD display

• CD ROM

• Remote control with AAA batteries

• Power cord (1.8 m)

• VGA cable (1.8 m)

• RS232 cable (1.8 m)

• Quick Start Guide

Remote Control

and AAA Batteries

Power Cord

RS232 Cable

Video Signal Cable

(D-SUB to D-SUB Cable)

CD ROM Quick Start Guide

* The supplied power cord varies depending on destination.

NOTES:

• For all other regions, apply a power cord that conforms to the AC voltage of the power socket and has been approved by and complies with the safety regulations of the particular country.

• You might like to save the package box and packing material for shipping the display.

1.3. Installation Notes

• Due to the high power consumption, always use the plug exclusively designed for this product. If an extended line is required, please consult your service agent.

• The product should be installed on a at surface to avoid tipping. The distance between the back of

the product and the wall should be maintained for proper ventilation. Avoid installing the product in the kitchen, bathroom or any other places with high humidity so as not to shorten the service life of the electronic components.

• The product can normally operate only under 3000m in altitude. In installations at altitudes above 3000m, some abnormalities may be experienced.

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1.4. Mounting on a Wall

To mount this display to a wall, you will have to obtain a standard wall-mounting kit. We recommend using a mounting interface that complies with UL1678 standard in North America.

Protective Sheet

VESA Grid

Table

1. Lay a protective sheet on a table, which was wrapped around the display when it was packaged, beneath the screen surface so as not to scratch the screen face.

2. Ensure you have all accessories for mounting this display (wall mount, ceiling mount, table stand, etc).

3. Follow the instructions that come with the base mounting kit. Failure to follow correct mounting procedures could result in damage to the equipment or injury to the user or installer. Product warranty does not cover damage caused by improper installation.

4. For the wall-mounting kit, use M6 mounting screws (having a length 10 mm longer than the thickness of the mounting bracket) and tighten them securely.

5. Unit without base weight = W Kg. The equipment and its associated mounting means still remain secure during the test. For use only with UL Listed Wall Mount Bracket with minimum weight/load: W Kg.

Model Name W (kg) Model Name W (kg) CDE4302 8.7 CDE5502 16.0 CDE4803 11.52

1.4.1. VESA Grid

Model Name Vesa Grid CDE4302 200(H) x 200(V)mm / 400(H) x 400(V)mm CDE5502 400(H) x 200(V)mm / 400(H) x 400(V)mm CDE4803 200(H) x 200(V)mm / 400(H) x 400(V)mm

Caution:

To prevent the display from falling:

• For wall or ceiling installation, we recommend installing the display with metal brackets which are commercially available. For detailed installation instructions, refer to the guide received with the respective bracket.

• To lessen the probability of injury and damage resulting from fall of the display in case of earthquake or other natural disaster, be sure to consult the bracket manufacturer for installation location.

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Ventilation Requirements for enclosure locating

To allow heat to disperse, leave space between surrounding objects as shown in the diagram below.

100 mm

100 mm 100 mm

100 mm

1.5. Using of Remote sensor and power indicator

1. Push left the lens to have better remote control performance and easy to observe the light information of power status.

2. Push right the lens before mounting the display for video wall application.

3. Pull/Push the lens until hearing the click sound.

Push right to collapse the lens Push left to extend the lens

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2. Parts and Functions

2.1. Control Panel

MUTE INPUT

1 2 3 4 5 6 7 8

[ ] button

Use this button to turn the display on or put the display to standby.

[MUTE] button

Switch the audio mute ON/OFF.

[INPUT] button

Choose the input source.

• Used as [OK] button in the On-Screen-Display

menu.

[ ] button

Move the highlight bar up / Increase the adjustment while OSD menu is on, or increase the audio output level while OSD menu is off.

[ ] button

Move the highlight bar down / Decrease the adjustment while OSD menu is on, or decrease the audio output level while OSD menu is off.

[ ] button

Move the highlight bar up to adjust the selected item while OSD menu is on.

[ ] button

Move the highlight bar down to adjust the selected item while OSD menu is on.

[MENU] button

Return to previous menu while OSD menu is on, or to activate the OSD menu when OSD menu is off.

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2.2. Input/Output Terminals

3 4

MAIN POWER SWITCH

Switch the main power on/off.

AC IN

AC power input from the wall outlet.

RS232C IN

RS232C input.

VGA IN (D-Sub)

VGA video input

PC LINE IN

Audio input from VGA source (3.5mm stereo phone).

7 8 9

IR OUT

HDMI HDMI

IR signal output for the pass through function.

SPDIF OUT

Digital audio signal output to connect your external AV device.

USB PORT

Connect your USB storage device.

HDMI 1 IN / 11 HDMI 2 IN

HDMI video / audio input.

SECURITY LOCK

Used for security and theft prevention.

EARPHONE

Earphone Output

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2.3. Remote Control

2.3.1. General functions

6 7 8

[POWER] button

Press to switch on the display from standby mode. Press again to turn it off and back into standby mode.

[PLAY] button

Control playback of media les.

[ SOURCE] button

Press to toggle Video Source Menu. Press [ [ ] button to select one of the video sources among VGA, HDMI 1 or HDMI 2. Press [OK] button.

[MENU] button

Press to turn the OSD menu on/off.

[ ] button

Press to move the selection up in OSD menu.

[ ] button

Press to decrease the value in OSD menu.

[OK] button

Press to activate the setting inside the OSD menu.

[ADJUST] button (CDE not Support)

Press to run the Auto Adjust function. NOTE: This button is functional for VGA input only.

] or

[ ] button

Press to move the se

[ ] MUTE button

tion down in OSD menu.

lec

Press to turn the mute function on/off.

COLOR buttons (CDE Not

Support)

Select tasks or options.

[NUMERIC] buttons (CDE Not Support)

Enter text for network setting.

Format button

Press to switch screen aspect ratio.

• For PC signal: NORMAL, CUSTOM, and REAL.

• For Video signal: FULL, NORMAL, DYNAMIC,

CUSTOM, and REAL.

[EXIT] button

Press to turn back to the previous OSD menu.

[INFO] button

Press to turn on/off the information OSD displayed on the upper right corner of the screen.

[ ] button

Press to increase the value in OSD menu.

[OPTION] button (CDE Not Support)

Access currently available options, picture and sound menus.

[+] Volume up button

Press to increase the audio output level.

[-] Volume down button

Press to decrease the audio output level.

20 21

[ID SET] button

If a single large- screen matrix (video wall) is created, set ID key to control each dispaly.

ID Remote Control:

You can set the remote control ID when you want to use this remote control on one of several different displays.

Press [ID] button. The red LED blinks twice.

1. Press [ID SET] button for more than 1 second to

enter the ID ode. The red LED lights up. Press the [ID SET] button again will exit the ID Mode. The red LED lights off. Press the digit number [0] ~ [9] to select the display you want to control. For example: press [0] and [1] for display No.1, press [1] and [1] for display No. 11. The numbers available are from [01] ~[255].

2. Not pressing any button within 10 seconds will exit the ID Mode.

3. If an error pressing of buttons other than the digits occurred, wait 1 second after the red LED lights off and then lights up again, then press the correct digits again.

4. Press [ID ENTER] button to conrm. The red LED blinks twice and then lights off.

NOTE:

• Press [NORMAL] button. The green LED blinks twice, indicating the display is in normal operation.

• It is ncecssary to set up the ID number for each display before selecting its ID number.

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2.3.2. Inserting the batteries in the remote control

The remote control is powered by two 1.5V AAA batteries. To install or replace batteries:

1. Press and then slide the cover to open it.

2. Align the batteries according to the (+) and (–) indications inside the battery compartment.

3. Replace the cover.

Caution:

The incorrect use of batteries can result in leaks or bursting. Be sure to follow these instructions:

• Place “AAA” batteries matching the (+) and (–) signs on each battery to the (+) and (–) signs of the battery compartment.

• Do not mix battery types.

• Do not combine new batteries with used ones. It causes shorter life or leakage of batteries.

• Remove the dead batteries immediately to prevent them from liquid leaking in the battery compartment.

Don’t touch exposed battery acid, as it can damage your skin.

NOTE: If you do not intend to use the remote control for a long period, remove the batteries.

2.3.3. Handling the remote control

• Do not subject to strong shock.

• Do not allow water or other liquid to splash the remote control. If the remote control gets wet, wipe it dry

immediately.

• Avoid exposure to heat and steam.

• Other than to install the batteries, do not open the remote control.

2.3.4. Operating range of the remote control

Point the top of the remote control toward the display’s remote control sensor when pressing a button.

Use the remote control within the range which is shown in the following table.

NOTE: The remote control may not function properly when the

remote control sensor on the display is under direct sunlight or strong illumination, or when there is an obstacle in the path of signal transmission.

30 30

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3. Connecting External Equipment

3.1. Connecting External Equipment (DVD/VCR/VCD)

3.1.1. Using HDMI video input

DVD / VCR / VCD

AC IN

3.2. Connecting a PC

3.2.1. Using VGA input

HDMI HDMI

[HDMI IN]

VGA Out

D-Sub 15 pin

HDMI Out

Audio Out

AC IN

3.2.2. Using HDMI input

AC IN

VGA IN [VGA AUDIO IN]

HDMI Out

HDMI HDMI

[HDMI IN]

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3.3. Control Connection

3.3.1. Display control connection

Connect the [RS232C OUT] connector of PC to the [RS232C IN] connector of DISPLAY.

[RS-232C]

[RS-232C IN]

3.4. IR Pass-through Connection

[IR OUT]

DVD / VCR / VCD

(DVD / VCR / VCD)

Remote Control

[IR IN]

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4. Operation

NOTE: The control button described in this section

is mainly on the remote control unless

specied otherwise.

4.1. Change Picture Format

You can change the picture format to suit the video source. Each video source has its available picture formats.

The available picture formats depend on the video source:

FORMAT

1. Press [

]

2. Press [ ] or [ ] button to choose a picture format, then press [OK] button.

• {FULL}: Enlarge the picture to ll the screen.

Recommended for minimal screen distor tion but not for HD or PC.

• {Dynamic}: Scale 4:3 format to 16:9. Not

recommended for HD or PC.

• {Custom}: Shows wide screen format

content unstretched.

• {Real}: Provide maximum detail for PC.

• {Normal}: Display the classic 4:3 format.

4.2. Play multimedia files

This display can play music, movie, or photo les

from your USB device.

1. Connect your USB device to the USB port on this display.

button.

HDMI HDMI

4. Press [ ] BACK button to go up to the top layer in the screen. Press [ ] [ ] button to choose the le type. Press [OK] button to enter its play list.

5. Select the le you want. Press [OK] button to start playing.

6. Follow the on-screen instruction to control the play option.

7. Press the PLAY buttons (

) to

control playing.

Supportedlesystem:

• FAT32.

Supportedleformat:

• Music: MP3

• Movie: AVI, MP4, MKV, MPG/MPEG

• Photo: JPEG, BMP, PNG

Caution:

• The manufacturer is not responsible if

the USB device is not supported, nor is it responsible for damage to or loss of data in the device.

• Do not overload the USB port. If you connect

a USB storage device that consumes more than 500mA power, make sure that it is connected to its own external power supply.

USB

2. Press [ ] SOURCE button, select USB, then press [OK] button.

3. The connected USB device is detected

automatically for all its playable les, which will

be automatically sor ted into 3 types: Music Movie

, and Photo .

NOTE: When you are playing multimedia les

from USB device and turn the display off. It will set input source to the last real input source, such as VGA, HDMI when you turn the display on next time.

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4.3. Play options

4.3.1. Playing music files

1. Select Music

2. Select one music track, then press [OK] button.

• To play music in a folder, select one music

le, then select [OK].

• To skip to the next or previous track, press

] or [ ] button.

[

• To pause the track, press [

[ ] button again to resume playback.

• To search backward or forward, press

] or [ ] button, press repeatedly to

[ toggle between different speeds.

• To stop the music, press [

in the USB root menu.

] button. Press

] button.

Music options

While you play music, press [OK] button to select an option:

4.3.2. Playing movie files

1. Select Movie

2. Select a video, then press [OK] button.

• To play video in a folder, select one video

le, then select [OK].

• To skip to the next or previous video, press

] or [ ] button.

[

• To pause the video, press [ [ ] button again to resume playback.

• To search backward or forward, press

] or [ ] button, press repeatedly to

[ toggle between different speeds.

• To stop the video, press [

in the USB root menu.

] button. Press

] button.

Movie options

While playing video, press [OK] button to select an option:

• Pause: To pause the track.

• FB: Backward.

• FF: forward.

• Prev: Go to previous music le.

• Next: Go to next music le.

• Stop: Stop the music le.

• Info: To view information about a song.

• Repeat: Play music le repeatedly

NOTE: To view information about a song (for

example, title, artist or duration), select the song, then press [ the information, press [ again.

] INFO button. To hide

] INFO button

• Pause: To pause the video.

• FB: Backward.

• FF: Forward.

• Prev: Go to previous movie le.

• Next: Go to next movie le.

• Stop: Stop the movie le.

• Info: To view information about a video.

• Repeat: Play video le repeatedly.

• Ratio: Video scaling.

NOTE: To view information about a video (for

example, played position, duration, title, or date), select the video, then press [

INFO button. To hide the information, press

[ ] INFO button again.

]

Page 21

4.3.3. Playing photo files

1. Select Photo

2. Select a photo thumbnail, then press [OK]

button.

in the USB root menu.

Start a slideshow

If there are multiple photos in a folder, select a photo, then select [OK].

• To skip to the previous or next photo, press

[ ] or [ ] button, and then press [OK] button.

• To stop the slideshow, press [

] button.

Slideshow options

While you play a slideshow, press [ ] INFO button to select an option:

• Pause: To pause the photo slideshow

• FB: Backward.

• FF: forward.

• Prev: Go to previous photo le.

• Next: Go to next photo le.

• Stop: Stop a slideshow.

• Info: To view information about a photo.

• Repeat: Slideshow repeat.

NOTE: To view information about a photo (for

example, Resolution, Size, Date or Time), select the photo, then press [ button. To hide the information, press [

INFO button again.

] INFO

]

Page 22

5. Change your settings

5.1. Settings

Using the remote control:

1. Press [ ] MENU button to display the OSD

menu.

2. Press [

item or to adjust its value. Press [OK] button to

conrm.

3. Press [ previous menu layer.

4. Press [

Using the display’s control buttons

] [ ] [ ] or [ ] button to select its menu

] EXIT button to go back to the

] MENU button to exit the OSD menu.

5.1.1. Picture

Picture Mode

Select a predened picture setting.

Brightness

Adjust screen brightness.

Contrast

Adjust video contrast.

Color

Adjust the Color saturation of the picture.

1. Press [MENU] button to display the OSD menu.

2. Press [▲] [▼] [+] or [-] button to choose menu item or adjust its value.

3. Press [INPUT] button to conrm menu selection and enter its submenu.

4. Press [MENU] button to exit the OSD menu.

Flicker Free

Panel setting to enable/disable icker free function.

Advanced settings

Access advanced settings such as tint settings and video contrast settings.

• {Color temp.}: Change the colour balance.

• {Bluelightlter}: To reduce the blue light of

panel

• {Noise reduction}: Select the amount of

noise reduction for the picture.

• {Tint} Adjust to increase or decrease the

esh tone color.

• {Sharpness}: Adjust the sharpness of the

picture.

• {Dynamic contrast}: Dynamically enhance

the details in the dark, medium and light areas of the picture.

• {Aspect ratio}: The pictures you receive

may be transmitted in 16:9 format (wide screen) or 4:3 format(conventional screen).

• {Overscan}: Change the display area of the

image.

• {Backlight}: Adjust the brightness of this

display’s backlight.

Reset picture settings

Reset all your customized settings to the factory defaults.

Page 23

5.1.2. Sound

5.1.4. Setup

Sound mode

Access predened sound settings.

Equalizer

Adjust the curve of 5 bands equalizer.

Balance

Adjust to emphasize left or right audio output balance.

Reset sound settings

Restore the last-selected predened sound setting.

5.1.3. Time

Language

Select language used for OSD menus.

PC settings

Use this function to optimize the display of VGA input image.

NOTE: This item is functional for VGA input only. Remote lock

Choose to enable or disable the button function of the remote control.

NOTE: To disable the Remote lock function, Press

menu + 1998 + OK on the remote control.

Button lock

Choose to enable or disable the keyboard (control buttons) function of the display.

Monitor id

Set the ID number for controlling this display via the RS232C connection. Each display must have a unique ID number when multiple sets of this display are connected.

Sleep timer

Switch off this display after a specied time.

Date/Time

Adjust the current date and time for the display’s internal clock.

Current software info

Displays the information about your display.

Reset AV & features

Reset all your customized settings to the factory defaults.

Page 24

6. USB device compatibility

USB Video Formats

File Extensions Container Video codec SPEC Bit Rate Prole Remark

mpg, mpeg MPG, MPEG MPEG1, 2 1080P@ 30fps 20Mbit/sec Main Prole

H264: Main Prole and

ts, trp, tp MPEG2 -TS H.264 1080P@ 30fps 20Mbit/sec

vob MPEG2 -PS MPEG2 1080P@ 30fps 20Mbit/sec MPEG2: MP@HL

MPEG4 XviD 1.00, XviD 1.01,

mp4 MP4

mkv MKV

avi AVI (1.0, 2.0) MPEG2, MPEG4 1080P@ 30fps 20Mbit/sec

XviD 1.02, XviD 1.03, XviD 1.10-beta1/2, H.264

H.264 MPEG1,2,4

1080P@ 30fps 20Mbit/sec

High Prole@Level 4.0

MPEG2: MP@HL

H264: Main Prole and High Prole@Level 4.0

MPEG4: Simple Prole

and Advanced Simple

Prole @Level5

H264: Main Prole and High Prole@Level 4.0

MPEG4: Simple Prole

and Advanced Simple

Prole @Level5

MPEG2: MP@HL MPEG4: Simple

*MPEG4: GMC is not

supported

USB Music Formats

Audio Codec File Extension Bit Rate Remark

MPEG1 Layer2 MP3

MPEG1 Layer3 MP3

32Kbps ~ 448Kbps(Bit rate) 32KHz ~ 48KHz(Sampling rate)

“32Kbps ~ 320Kbps(Bit rate) 32KHz ~ 48KHz(Sampling rate)”

USB Photo Formats

“Required

Image Photo Resolution

JPEG

PNG

BMP 9600x6400 3.66 9600

Base-line

Progressive 1024x768 6.00 1024

Non-interlace 9600x6400 3.66 9600

Interlace 1200x800 3.66 1200

“15360x8640 (1920x8 x 1080x8)”

DRAM size

(Mbytes)”

3.96

Remark Width Height Bytes

“Depends on

RAM size”

15360 8640

768

6400

800

6400

4147200

6291456 3840000 3840000 3840000

NOTES:

• Sound or video may not work if the contents have a standard bit rate/frame rate above the compatible Frame/sec listed in the table above.

• Video content with a Bit rate or Frame rate larger than the rate specied in the table above can cause

choppy video during playback.

Page 25

7. Input Mode

VGA Resolution:

Standard

Resolution

VGA 640 480

WVGA 720 400 70 Hz 33.75 MHz 16:9

SVGA 800

XGA 1024

WXGA 1280 768 60 Hz 79.5 MHz 5:3 Wide XGA WXGA 1280 800 60 Hz 79.5 MHz 16:10 Wide XGA

SXGA 1280 960 60 Hz 108 MHz 4:3 Super XGA

SXGA 1280 1024 60 Hz 108 MHz 5:4 Super XGA WXGA 1360 768 60 Hz 85.5 MHz 16:9 Wide XGA WXGA 1366 768 60 Hz 85.5 MHz 16:9 Wide XGA

UXGA 1600 1200 60 Hz 162 MHz 4:3 Ultra XGA

HD1080 1920 1080 60 Hz 148.5 MHz 16:9 HD1080

SDTV Resolution:

Standard

Resolution

480i

480p 59.94 Hz 27 MHz

576i

576p 50 Hz 27 MHz

Active Resolution

H Pixels V Lines

600 60 Hz 40 MHz 600 75 Hz 49.5 MHz 768 60 Hz 65 MHz 768 75 Hz 78.75 MHz

Active Resolution

H Pixels V Lines

720 480

720 576

Refresh Rate Pixel Rate Aspect Ratio Stand for Mode

60 Hz 25.175 MHz

4:3 Video Graphic Array72 Hz 31.5 MHz

75 Hz 31.5 MHz

Wide Video Graphic

4:3 Super VGA

4:3

Refresh Rate Pixel Rate Aspect Ratio Stand for Mode

29.97 Hz 13.5 MHz

25 Hz 13.5 MHz

4:3

Extended Graphic

Modied NTSC

Standard

Modied PAL

Standard

Array

HDTV Resolution:

Standard

Resolution

720p 1280 720

1080i 1920 1080

1080p 1920 1080

• The PC text quality is optimum in HD 1080 mode (1920 x 1080, 60Hz).

• Your PC display screen might appear different depending on the manufacturer (and your particular

version of Windows).

• Check your PC instruction book for information about connecting your PC to a display.

• If a vertical and horizontal frequency-select mode exists, select 60Hz (vertical) and 31.5KHz (horizontal).

In some cases, abnormal signals (such as stripes) might appear on the screen when the PC power is turned off (or if the PC is disconnected). If so, press the [SOURCE] button to enter the video mode. Also, make sure that the PC is connected.

• When horizontal synchronous signals seem irregular in RGB mode, check PC power saving mode or cable connections.

• The display settings table complies with IBM/VESA standards, and based on the analog input.

• The best vertical frequency timing for each mode is 60Hz.

Active Resolution

H Pixels V Lines

Refresh Rate Pixel Rate Aspect Ratio Stand for Mode

50 Hz 60 Hz 25 Hz 30 Hz 50 Hz 60 Hz

74.25 MHz 16:9 Normally DVB Mode

74.25 MHz 16:9 Normally ATSC Mode

148.5 MHz 16:9 Normally ATSC Mode

Page 26

8. Panel Defect Policy

8.1. MURA

Dark spots or patches may occasionally appear on some liquid crystal display (LCD) panels.This is known within the industr y as Mura, which is a Japanese term for “unevenness.” It is used to describe an irregular pattern or area in which uneven screen uniformity appears under certain conditions. Mura is a result of the deterioration of the liquid crystal alignment layer and is most commonly caused by long-term operation under high ambient temperatures. It is an industry- wide phenomenon and Mura is not repairable. It is also not covered by our warranty terms.

Mura has been around since the introduction of LCD technology and with screens getting bigger and in operation 24/7, many displays are running in low light conditions.This all adds to the possibility of Mura affecting displays.

HOW TO SPOT MURA

There are many symptoms of Mura and also multiple causes. Several of these are listed below:

• Impurities or foreign particles in the crystal matrix

• Uneven distribution of LCD matrix during manufacturing

• Non-uniform luminance distribution of the backlight

• Panel assembly induced stress

• Flaws within the LCD cells

• Thermal induced stress - high temperature operation over long periods of time

HOW TO AVOID MURA

Although we can not guarantee the complete eradication of Mura every time, in general the appearance of Mura can be minimized by these methods:

• Lower the backlight brightness

• Use a screen saver

• Reduce the ambient temperature around the unit

8.2. Image Sticking

Image sticking judgment standard

Initial Pattern Time Judgment PTN Judgment standard

Mosaic (8×6)

1Hr

127 Gray

• isappear within 10Min’

• ok level: under 2 leve

Page 27

9. Cleaning and Troubleshooting

9.1. Cleaning

Caution When Using the Display

• Do not bring your hands, face or objects close to the ventilation holes of the display. The top of the

display is usually very hot due to the high temperature of exhaust air being released through the ventilation holes. Burns or personal injuries may occur if any body parts are brought too close. Placing any object near the top of the display could also result in heat related damage to the object as well as the display itself.

• Be sure to disconnect all cables before moving the display. Moving the display with its cables attached

may damage the cables and thus cause re or electric shock.

• Disconnect the power plug from the wall outlet as a safety precaution before carrying out any type of

cleaning or maintenance procedure.

Front Panel Cleaning Instructions

• The front of the display has been specially treated. Wipe the surface gently using only a cleaning cloth

or a soft, lint-free cloth.

• If the surface becomes dirty, soak a soft, lint-free cloth in a mild detergent solution. Wring the cloth to

remove excess liquid. Wipe the surface of the display to remove dirt. Then use a dry cloth of the same type to dry.

• Do not scratch or hit the surface of the panel with ngers or hard objects of any kind.

• Do not use volatile substances such as insert sprays, solvents and thinners.

Cabinet Cleaning Instructions

• If the cabinet becomes dirty, wipe the cabinet with a soft, dry cloth.

• If the cabinet is extremely dirty, soak a lint-free cloth in a mild detergent solution. Wring the cloth to

remove as much moisture as possible. Wipe the cabinet. Use another dry cloth to wipe over until the surface is dry.

• Do not allow any water or detergent to come into contact with the surface of the display. If water or

moisture gets inside the unit, operating problems, electrical and shock hazards may result.

• Do not scratch or hit the cabinet with ngers or hard objects of any kind.

• Do not use volatile substances such as insert sprays, solvents and thinners on the cabinet.

• Do not place anything made from rubber or PVC near the cabinet for any extended periods of time.

Page 28

9.2. Troubleshooting

Symptom Possible Cause Remedy No picture is displayed 1. The power cord is disconnected.

2. The main power switch on the back of the display is not switched on.

3. The selected input has no connection.

4. The display is in standby mode.

Interference displayed on the display or audible noise is heard

Color is abnormal The signal cable is not connected

Picture is distorted with abnormal patterns

Displayimagedoesn’tllup

the full size of the screen

Caused by surrounding electrical

appliances or uorescent lights.

properly.

1. The signal cable is not connected properly.

2. The input signal is beyond the capabilities of the display.

Zoom mode is not correctly set. Use the Zoom mode or Custom

1. Plug in the power cord.

2. Make sure the power switch is switched on.

3. Connect a signal connection to the display.

Move the display to another location to see is the interference is reduced.

Make sure that the signal cable is

attached rmly to the back of the

display.

1. Make sure that the signal cable

is attached rmly.

2. Check the video signal source to see if it is beyond the range of the display. Please verify its

specications with this display’s specication section.

zoom function in the Screen menu

to ne tune display geometry and

time frequency parameter.

Can hear sound, but no picture

Can see picture but no sound is heard

Some picture elements do not light up

After-Images can still be seen on the display after the display is powered off. (Examples of still pictures include logos, video games, computer images, and images displayed in 4:3 normal mode)

Improperly connected source signal cable.

1. Improperly connected source signal cable.

2. Volume is turned all the way down.

3. [MUTE] is turned on.

4. No external speaker connected.

Some pixels of the display may not turn on.

A still picture is displayed for an over extended period of time

Make sure that both video inputs and sound inputs are correctly connected.

1. Make sure that both video inputs and sound inputs are correctly connected.

2. Press [+] or [-] button to hear sound.

3. Switch MUTE off by using the [

] button.

4. Connect external speakers and adjust the volume to a suitable level.

This display is manufactured using an extremely high level of precision technology: however, sometimes some pixels of the display may not display. This is not a malfunction.

Do not allow a still image to be displayed for an extended period of time as this can cause a permanent after-image to remain on the display.

Page 29

10. Technical Specifications

10.1. CDE4302

Display:

Item Specications

Screen Size (Active Area) 940.9 (H) x 529.25 (V) Aspect Ratio 16:9 Number of pixels 1920 (H) x 1080 (V) Pixel pitch 0.49(H) x 0.49(V) Displayable colors 16.7M Brightness (typical) 350 cd/m Contrast ratio (typical) 3000:1 Viewing angle 178 degrees

In/Out Terminals:

Item Specications

Speaker Output Internal Speakers 10W (L) + 10W (R) [RMS]/16Ω

1 Way 1 Speaker System

82 dB/W/M/160 Hz ~ 13 KHz Audio Output 3.5mm phone jack x 1 0.5V [rms] (Normal) / 2 Channel (L+R) Audio Input 3.5mm phone jack x 1 0.5V [rms] (Normal) / 2 Channel (L+R) RS232C D-Sub Jack x 1 (9 pin) TXD + RXD (1:1) HDMI Input HDMI Jack x 2

(Type A) (19 pin)

Digital RGB: TMDS (Video + Audio)

MAX:

Supports LPCM only VGA Input D-Sub Jack x 1

(15 pin)

Analog RGB: 0.7V [p-p] (75Ω), H/CS/V: TTL (2.2kΩ),

SOG: 1V [p-p] (75Ω)

MAX: 720p, 1080p, 1920 x 1080/60 Hz (WUXGA) IR Output 3.5 mm jack x 1 IR signal output

Video - 720p, 1080p, 1920 x 1080/60 Hz (WUXGA) Audio - 48 KHz/ 2 Channel (L+R)

Page 30

General:

Item Specications

Power Supply AC 100 ~ 240V, 50 ~ 60Hz Power Consumption (Max) 125 W Power Consumption (typ.) 105 W Power Consumption (Standby & Off) <0.5W (RS232 in active) Dimensions (With Stand) [W x H x D] 968.2 (W) x 599.1 (H) x 329.6 (D) Dimensions (Without Stand) [W x H x D] 968.2 (W) x 559.4 (H) x 59.9 (D@Rear Cover)/

60.9 (D@Wall Mount) Weight (With Stand) 10.57 Kg Weight (Without Stand) 8.7 Kg Gross Weight (Without Stand) 12.2 Kg

Environmental Condition:

Item Specications

Temperature Operational 0°C to 40°C (Landscape)

Storage -20°C to 60°C

Humidity Operational 20 ~ 80% RH (No condensation)

Storage 10 ~ 90% RH (No condensation)

Altitude Operational 0 ~ 3,000 m

Storage / Shipment 0 ~ 9,000 m

Internal Speaker:

Item Specications

Type 1 Way 1 Speaker Input 10 W (RMS) Impedance 16Ω Output Sound Pressure 82 dB/W/M Frequency Response 160 Hz ~ 13 KHz

Page 31

10.2. CDE5502

Display:

Item Specications

Screen Size (Active Area) 1209.6 (H) x 680.4 (V) Aspect Ratio 16:9 Number of pixels 1920 (H) x 1080 (V) Pixel pitch 0.63 (H) x 0.63 (V) Displayable colors 16.7M Brightness (typical) 350 cd/m Contrast ratio (typical) 1200:1 Viewing angle 178 degrees

In/Out Terminals:

Item Specications

Speaker Output Internal Speakers 10W (L) + 10W (R) [RMS]/16Ω

1 Way 1 Speaker System

(Type A) (19 pin)

Digital RGB: TMDS (Video + Audio)

MAX:

Supports LPCM only VGA Input D-Sub Jack x 1

(15 pin)

Analog RGB: 0.7V [p-p] (75Ω), H/CS/V: TTL (2.2kΩ),

SOG: 1V [p-p] (75Ω)

MAX: 720p, 1080p, 1920 x 1080/60 Hz (WUXGA) IR Output 3.5 mm jack x 1 IR signal output

Video - 720p, 1080p, 1920 x 1080/60 Hz (WUXGA) Audio - 48 KHz/ 2 Channel (L+R)

Page 32

General:

Item Specications

Power Supply AC 100 ~ 240V, 50 ~ 60Hz Power Consumption (Max) 160 W Power Consumption (typ.) 140 W Power Consumption (Standby & Off) <0.5W (RS232 in active) Dimensions (With Stand) [W x H x D] 1238.6 (W) x 751.7 (H) x 329.6 (D) Dimensions (Without Stand) [W x H x D] 1238.6 (W) x 711.1 (H) x 59.9 (Rear Cover)/61.7 (Wall Mount) Weight (With Stand) 17.87 Kg Weight (Without Stand) 16.0 Kg Gross Weight (Without Stand) 23.0 Kg

Environmental Condition:

Item Specications

Temperature Operational 0°C to 40°C (Landscape)

Storage -20°C to 60°C

Humidity Operational 20 ~ 80% RH (No condensation)

Storage 10 ~ 90% RH (No condensation)

Altitude Operational 0 ~ 3,000 m

Storage / Shipment 0 ~ 9,000 m

Internal Speaker:

Item Specications

Type 1 Way 1 Speaker Input 10 W (RMS) Impedance 16Ω Output Sound Pressure 82 dB/W/M Frequency Response 160 Hz ~ 13 KHz

Page 33

10.3. CDE4803

Display:

Item Specications

Screen Size (Active Area) 1054.08(H) x 592.92(V) Aspect Ratio 16:9 Number of pixels 1920 (H) x 1080 (V) Pixel pitch 0.549 (H) x 0.549 (V) Displayable colors 1073.7M colors Brightness (typical) 350 cd/m Contrast ratio (typical) 4000:1 Viewing angle 178 degrees

In/Out Terminals:

Item Specications

Speaker Output Internal Speakers 10W (L) + 10W (R) [RMS]/16Ω

1 Way 1 Speaker System

(Type A) (19 pin)

Digital RGB: TMDS (Video + Audio)

MAX:

Supports LPCM only VGA Input D-Sub Jack x 1

(15 pin)

Analog RGB: 0.7V [p-p] (75Ω), H/CS/V: TTL (2.2kΩ),

SOG: 1V [p-p] (75Ω)

MAX: 720p, 1080p, 1920 x 1080/60 Hz (WUXGA) IR Output 3.5 mm jack x 1 IR signal output

Video - 720p, 1080p, 1920 x 1080/60 Hz (WUXGA) Audio - 48 KHz/ 2 Channel (L+R)

Page 34

General:

Item Specications

Power Supply AC 100 ~ 240V, 50 ~ 60Hz Power Consumption (Max) 140 W Power Consumption (typ.) 115 W Power Consumption (Standby & Off) <0.5W (RS232 in active) Dimensions (With Stand) [W x H x D] 1081.8 (W) x 663.1 (H) x 329.6 (D) Dimensions (Without Stand) [W x H x D] 1081.8 (W) x 623.4 (H) x 59.9 (Rear Cover)/61.1 (Wall Mount) Weight (With Stand) 13.39 Kg Weight (Without Stand) 11.52 Kg Gross Weight (Without Stand) 16.4 Kg

Environmental Condition:

Item Specications

Temperature Operational 0°C to 40°C (Landscape)

Storage -20°C to 60°C

Humidity Operational 20 ~ 80% RH (No condensation)

Storage 5 ~ 95% RH (No condensation)

Altitude Operational 0 ~ 3,000 m

Storage / Shipment 0 ~ 9,000 m

Internal Speaker:

Item Specications

Type 1 Way 1 Speaker Input 10 W (RMS) Impedance 16Ω Output Sound Pressure 82 dB/W/M Frequency Response 160 Hz ~ 13 KHz

Page 35

11. RS232 Protocol

11.1. Introduction

This document describes the hardware interface spec and software protocols of RS232 interface communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with RS232 protocol.

The protocol contains three sections command:

• Set-Function

• Get-Function

• Remote control pass-through mode

※

In the document below, “PC” represents all the control units that can send or receive the RS232 protocol

command.

11.2. Description

11.2.1. Hardware specification

Viewsonic TV communication port on the rear side: (1) Connector type: DSUB 9-Pin Male (2) Pin Assignment

Male DSUB 9-Pin (outside view)

[Special case]3.5mm barrel connector

11.2.2. Communication Setting

- Baud Rate Select: 9600bps (xed)

- Data bits: 8 bits (xed)

- Parity: None (xed)

- Stop Bits: 1 (xed)

Pin # Signal Remark

1 NC 2 RXD Input to Commercial TV or DS 3 TXD Output from Commercial TV or DS 4 NC 5 GND 6 NC 7 NC 8 NC 9 NC frame GND

* Use of crossover (null modem) cable required for use with PC

Pin # Signal Remark

Tip TXD Output from Commercial TV or DS Ring RXD Input to Commercial TV or DS Sleeve GND

11.2.3. Command Message Reference

PC sends to Monitor command packet followed by “CR”. Every time PC sends control command to the Monitor, the Monitor shall respond as follows:

1. If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh)

2. If the message is received incorrectly it will send “-” (02Dh) followed by “CR” (00Dh)

Page 36

11.3. Protocol

11.3.1. Set-Function Listing

The PC can control the TV/DS for specic actions. The Set-Function command allows you to control the TV/

DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes.

Set-Function description: Length: Total Byte of Message excluding “CR”. TV/DS ID Identication for each of TV/DS (01~98; default is 01)

ID “99” means to apply the set command for all connected displays. Under such circumstances, only ID#1 display has to reply. The TV/DS ID can be set via the OSD menu for each TV/DS set.

Command Type Identify command type,

“s” (0x73h) : Set Command “+” (0x2Bh) : Valid command Reply “-“ (0x2Dh) : Invalid command Reply

Command: Function command code: One byte ASCII code. Value[1~3]: Three bytes ASCII that denes the value. CR 0x0D

Set-Function format Send: (Command Type=”s”)

Name Length ID

Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte

Bytes order 1 2~3 4 5 6 7 8 9

NOTE: For VT2405LED-1 and VT3205LED, the set “Power on” command is the exception

Reply: (Command Type=”+” or “-”)

Name Length ID

Byte Count 1 Byte 2 Byte 1 Byte 1 Byte

Bytes order 1 2~3 4 5

NOTE:

1. The reply for “Power on” command is the exception for VT2405LED-1 and VT3205LED. It’s 0x322B0D ( 2+<CR>).

2. When PC applies command to all displays (ID=99), only the #1 set needs to reply by the name of ID=1.

Example1: Set Brightness as 76 for TV-02 and this command is valid Send (Hex Format)

Name Length ID

Hex

0x38

0x30 0x32

Command

Type

Command

Type

Command

Type

0x73 0x24 0x30 0x37 0x36 0x0D

Command Value1 Value2 Value3 CR

Reply (Hex Format)

Name Length ID

Hex

0x34

0x30 0x32

Command

Type

0x2B 0x0D

Page 37

Example2: Set Brightness as 176 for TV-02 and this command is NOT valid Send (Hex Format)

Name Length ID

Hex

0x38

0x30 0x32

Command

Type

Command Value1 Value2 Value3 CR

0x73 0x24 0x31 0x37 0x36 0x0D

Reply (Hex Format)

Name Length ID

Hex

0x34

0x30 0x32

Command

Type

0x2D 0x0D

Set function table:

Set Function Length ID Command

Type

Code (ASCII) Code (Hex) (Three ASCII bytes)

Command Value Range Comments

Power on/off (standby)

Input Select 8 s “ 22 000 : TV

Contrast 8 s # 23 000 ~ 100

Brightness 8 s $ 24 000 ~ 100

Sharpness 8 s % 25 000 ~ 100

Color 8 s & 26 000 ~ 100

Tint 8 s ‘ 27 000 ~ 100

Color Mode 8 s ) 29 000 : Normal

Bass 8 s . 2E 000 ~ 100 Sets Bass value

8 s ! 21 000: STBY

001: ON

001 : AV 002 : S-Video 003 : YPbPr 004 : HDMI 014 : HDMI2 024 : HDMI3 005 : DVI 006 : VGA1(PC) 016 : VGA2 007 : OPS 008 : Internal Mem 009 : DP

001 : Warm 002 : Cold 003 : Personal

Controlled power status: ON or Standby

1. No need for USB

2. For the case of two more same sources, the 2nd digital is used to indicate the extension.

Treble 8 s / 2F 000 ~ 100 Sets Treble value

Balance 8 s 0 30 000 ~ 100 Sets Balance position

Picture Size 8 s 1 31 000 : FULL

001 : NORMAL 002 : CUSTOM 003 : DYNAMIC 004 : REAL

OSD Language 8 s 2 32 000 : English

001 : French 002 : Spanish

Power Lock 8 s 4 34 000 : Unlock

001 : Lock

Page 38

Volume 8 s 5 35 000 ~ 100

900 : Volume down (-1) 901 : Volume up (+1)

Mute 8 s 6 36 000: OFF

001: ON (mute)

Button Lock 8 s 8 38 000 : Unlock

001 : Lock

Menu Lock 8 s > 3E 000 : Unlock

001 : Lock

Key Pad 8 s A 41 000 : UP

001 : DOWN 002 : LEFT 003 : RIGHT 004 : ENTER 005 : INPUT 006 : MENU/EXIT

Remote Control 8 s B 42 000: Disable

001: Enable

002: Pass through

Date 8 s V 56 0xx: Year

1xx: Month+Day (See example in Note)

Time 8 s W 57 0xx: Hour+Min

10x: Sec (See example in Note)

Factory reset 8 s ~ 7E 0 Rests Monitor to

Disable: RCU has no effect on Monotor.

Enabled: RCU controls the Monitor. This is the power up default on the Monitor.

Pass through: RCU has no effect on Monitor and all RCU command codes are transmitted to PC via the RS232 port.

For specific models only

factory setting

Page 39

NOTE:

1. Behavior at lock modes

Lock Mode Behavior

Button Lock 1. Lock all buttons on the front panel and RCU, except for “Power”

2. All the SET functions should be workable via RS32, even the ones with according hot key in RCU like Mute,…etc.

MENU Lock 1. Lock “MENU’ key of front panel and RCU

2. The Factory and Hospitality modes should not be blocked for the model using MENU-combined key to enter these two modes. Alternative approach will be indicated separately if any limitation by model.

POWER Lock 1. Lock “POWER” key on the front and RCU.

2. The SET_POWER on/off should be workable via RS232, but does not mean the POWER lock will be released under this case.

3. Can not be unlocked by reset in OSD setting

4. Will auto AC power-on in power-lock

5. Under power-lock, the set will not enter power saving when no PC signal and neither not turn off when no other video signals after 15min.

Remote control disable Lock the RCU keys, but keep the front panel buttons workable.

2. Example for value setting of SET_TV channel DTV

012-0: 0x 30 31 32 012-1: 0x 30 31 42 1012-2: 0x 41 31 52 1512-3: 0x 46 31 62

3.TilingdenitionofHMonitors/VMonitors/andPosition

H MONITORS

Position

V MONITORS

4.Date&Timeformatdenition

Value 1 Value 2

Value 3

Date 0: Year Year code of the rst 2 digis Year code of the last 2 digis

1: Month+Day Month code Day code

Time 0: Hour(24-hr format)+Min Hour code Minute code

1: Sec 0 Second code

Page 40

Hex code (in hex) = Original data (in dec) + 20

Date & Time

Code (ASCII)

Code (Hex)

Date & Time

Code (ASCII)

Code (Hex)

Date & Time

Code (ASCII)

Code (Hex)

Date & Time

Code (ASCII)

0 space 20 16 6 36 32 R 52 48 h 68 1 ! 21 17 7 37 33 S 53 49 i 69 2 “ 22 18 8 38 34 T 54 50 p 70 3 # 23 19 9 39 35 U 55 51 q 71 4 $ 24 20 @ 40 36 V 56 52 r 72 5 % 25 21 A 41 37 W 57 53 s 73 6 & 26 22 B 42 38 X 58 54 t 74 7 ’ 27 23 C 43 39 Y 59 55 u 75 8 ( 28 24 D 44 40 ` 60 56 v 76 9 ) 29 25 E 45 41 a 61 57 w 77

10 0 30 26 F 46 42 b 62 58 x 78

11 1 31 27 G 47 43 c 63 59 y 79

12 2 32 28 H 48 44 d 64

13 3 33 29 I 49 45 e 65

14 4 34 30 P 50 46 f 66

15 5 35 31 Q 51 47 g 67

Code (Hex)

Month: 1~12 Day: 1~31 Hour: 00~23 Min:: 00~59 Sec: 00~59

5. Set Date & Time example

Date: 2015-1/31 Time: 16:27:59

Send: 0x 38 30 31 73 56 30 40 35 0D (Year “20” “15”) Send: 0x 38 30 31 73 56 31 21 51 0D (Month “1”, Day ”31”) Send: 0x 38 30 31 73 57 30 36 47 0D (Hour “16”, Min “27”) Send: 0x 38 30 31 73 57 31 30 79 0D (“0”, Sec “59”)

11.3.2. Get-Function Listing

The PC can interrogate the TV/DS for specic information. The Get-Function packet format consists of 9

bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000

Page 41

Get-Function description: Length: Total Byte of Message excluding “CR”. TV/DS ID Identication for each of TV/DS (01~98; default is 01).

Command Type Identify command type,

“g” (0x67h) : Get Command “r” (0x72h) : Valid command Reply “-“ (0x2Dh) : Invalid command Reply

Command: Function command code: One byte ASCII code. Value[1~3]: Three bytes ASCII that denes the value. CR 0x0D

Get-Function format Send: (Command Type=”g”)

Name Length ID

Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte

Bytes order 1 2~3 4 5 6 7 8 9

NOTE: “Power STBY status” is the exception for VT2405LED-1 and VT3205LED.

Command

Type

Command Value1 Value2 Value3 CR

Reply: (Command Type=”r” or “-”)

If the Command is valid, Command Type =”r”

Name Length ID

Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte

Bytes order 1 2~3 4 5 6 7 8 9

NOTE: The reply for “Power STBY status” command is the exception for VT2405LED-1 and V3205LED. It’s

0x36 72 6C 30 30 30 0D ( 6rl000<CR>).

If the Command is Not valid, Command Type=”-“

Name Length ID

Byte Count 1 Byte 2 Byte 1 Byte 1 Byte

Bytes order 1 2~3 4 5

Example1: Get Brightness from TV-05 and this comm and is valid. The Brightness value is 67. Send (Hex Format)

Name Length ID

Hex

0x38

0x30 0x35

Command

Type

Command

Type

Command

Type

0x67 0x62 0x30 0x30 0x30 0x0D

Command Value1 Value2 Value3 CR

Reply (Hex Format)

Name Length ID

Hex

0x38

0x30 0x35

Command

Type

0x72 0x62 0x30 0x36 0x37 0x0D

Command Value1 Value2 Value3 CR

Page 42

Example2: Get Brightness from TV-05, but the Brightness command ID is error and it is NOT in the command table.

Send (Hex Format)

Name Length ID

Hex

0x38

0x30 0x35

Command

Type

Command Value1 Value2 Value3 CR

0x67 0XD3 0x30 0x30 0x30 0x0D

Reply (Hex Format)

Name Length ID

Hex

0x34

0x30 0x35

Command

Type

0x2D 0x0D

Get function table:

Get Function Length ID Command

Type

Code (ASCII) Code (Hex) (Three ASCII bytes)

Get-Contrast 8 g a 61 000 ~ 100 Gets Contrast value Get-Brightness 8 g b 62 000 ~ 100 Gets Brightness value Get-Sharpness 8 g c 63 000 ~ 100 Gets Sharpness value

Command Value Range Comments

Get-Color 8 g d 64 000 ~ 100 Gets Color value

Get-Tint 8 g e 65 000 ~ 100 Gets Tint value

Get-Volume 8 g f 66 000 ~ 100 Gets Volume value

Get-Mute 8 g g 67 000: OFF (unmuted)

001: ON (muted)

Get-Input select 8 g j 6A 000~ See Set-function table

Get-Power status : ON/ STBY

Get-Remote control

Get-Power Lock 8 g o 6F 000 : Unlock

Get-Button Lock 8 g p 70 000 : Unlock

Get-Menu Lock 8 g q 71 000 : Unlock

Get-ACK 8 g z 7A 000 This command is

Get-Thermal 8 g 0 30 000~100:

Get-Power on/ off log

Get-Date 8 g 2 32 000

Get- Time 8 g 3 33 000

8 g l 6C 000: STBY

001: ON

8 g n 6E 000 : Disable

001 : Enable 002 : Pass through

001 : Lock

0~+100 deg C

-01~-99:

-1~-99 deg C

8 g 1 31 000

(See below note)

(See the Set-Date command)

(See the Set-Time command)

Gets Mute ON/OFF status

used to test the communication link.

For specific models only

Page 43

NOTE:

1. Power on/off log data is replied as 6 sequential strings in following order.

2.Timelogdatadenition

Value 1 Value 2

On/ Off indicator

Month code Day code

0: Off 1: On

Hour code Minute code

Value 3

Page 44

Hex code (in hex) = Original data (in dec) + 20

Date & Time

Code (ASCII)

Code (Hex)

Date & Time

Code (ASCII)

Code (Hex)

Date & Time

Code (ASCII)

Code (Hex)

Date & Time

Code (ASCII)

10 0 30 26 F 46 42 b 62 58 x 78

11 1 31 27 G 47 43 c 63 59 y 79

12 2 32 28 H 48 44 d 64

13 3 33 29 I 49 45 e 65

14 4 34 30 P 50 46 f 66

15 5 35 31 Q 51 47 g 67

Code (Hex)

Month: 1~12 Day: 1~31 Hour: 00~23 Min:: 00~59

3. Get Time log data example

Assumed the power-on/off record of display#01 as below 2014-8/31 08:00 On 2014-8/31 22:00 Off 2014-9/1 10:30 On 2014-9/1 11:00 To send “GET-Time log” command

Send: 0x 38 30 31 67 31 30 30 30 0D Reply: #1 0x 38 30 31 72 31 31 28 51 0D (On 8/31) #2 0x 38 30 31 72 31 31 28 20 0D (On 08:00) #3 0x 38 30 31 72 31 30 28 51 0D (Off 8/31) #4 0x 38 30 31 72 31 30 42 20 0D (Off 22:00) #5 0x 38 30 31 72 31 31 29 21 0D (On 9/1) #6 0x 38 30 31 72 31 31 30 50 0D (On 10:30)

Page 45

4. Get Date & Time example

Assumed the current date/time of display#01 as below Date: 2015-1/31 Time: 16:27:59

Send: 0x 38 30 31 67 32 30 30 30 0D (Get Date) Reply: #1 0x 38 30 31 72 32 30 40 35 0D (Year “20” “15”) #2 0x 38 30 31 72 32 31 21 51 0D (Month “1”, Day ”31”)

Send: 0x 38 30 31 67 33 30 30 30 0D (Get Time) Reply: #1 0x 38 30 31 72 33 30 36 47 0D (Hour “16”, Min “27”) #2 0x 38 30 31 72 33 31 30 79 0D (“0”, Sec “59”)

11.3.3. Remote Control Pass-through mode

When the PC sets the TV/DS to Remote Control Pass through mode, the TV/DS will send a 7-byte packet (followed by “CR”) in response to RCU button activation. Note, that in this mode the RCU shall have no effect on the TV/DS function. For example: “Volume+” will not change the volume in the LCD but only sends “Volume+” code to PC over the RS232 port.

IR Pass Through-Function format Reply: (Command Type=”p”)

Name Length ID

Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte

Bytes order 1 2~3 4 5 6 7

Example1: Remote Control pass-through when “VOL+” key is pressed for TV-05 Send (Hex Format)

Name Length ID

Hex

0x36

0x30 0x35

Command

Type

Command

Type

0x70 0x31 0x30 0x0D

RCU Code1

(MSB)

Command Value1 CR

RCU Code2

(LSB)

Page 46

Key Code (HEX)

1 01 2 02 3 03 4 04 5 05 6 06 7 07 8 08 9 09 0 0A

- 0B RECALL (LAST) 0C INFO (DISPLAY) 0D

0E ASPECT (ZOOM, SIZE) 0F VOLUME UP (+) 10 VOLUME DOWN (-) 11 MUTE 12 CHANNEL/PAGE UP (+)/ BRIGHTNESS+ CHANNEL/PAGE DOWN (-)/ BRIGHTNESSPOWER 15 SOURCES (INPUTS) 16

SLEEP 19 MENU 1A UP 1B DOWN 1C LEFT (-) 1D RIGHT (+) 1E OK (ENTER, SET) 1F EXIT 20

RED ■ (F1) 2C GREEN ■ (F2) 2D YELLOW ■ (F3) 2E BLUE ■ (F4) 2F

Page 47

NOTE:

1. This IR-pass-through code is different from the RCU key code.

2. Special control sequence for POWER key under IR-pass through mode. 2-1. When TV/DS is OFF and receives the IR POWER code: TV/DS will turn itself on, then forward

the POWER code to the host via RS232.

2-2. When TV/DS is ON and receives the IR POWER code: TV/DS will forward the POWER code to

the host via RS232, then turn off itself.

2-3. When SET-POWER LOCK is enabled, the TV/DS will not respond to POWER key pressing.

3. The VOLUME UP and VOLUME DOWN code will repeatedly output when you press and hold the keys.

Page 48

12. Other Information

Customer Support

For technical support or product service, see the table below or contact your reseller.

NOTE: You will need the product serial number.

Country/Region Website

Australia New Zealand

Canada www.viewsonic.com T= 1-866-463-4775 service.ca@viewsonic.com

Europe www.viewsoniceurope.com www.viewsoniceurope.com/uk/support/call-desk/

Hong Kong www.hk.viewsonic.com T= 852 3102 2900 service@hk.viewsonic.com

India www.in.viewsonic.com T= 1800 419 0959 service@in.viewsonic.com

Korea ap.viewsonic.com/kr/ T= 080 333 2131 service@kr.viewsonic.com

Latin America (Argentina)

Latin America (Chile)

Latin America (Columbia)

Latin America (Mexico)

Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F. Tel: 55) 6547-6454 55) 6547-6484 Other places please refer to http://www.viewsonic.com/la/soporte/servicio-tecnico#mexico

Latin America (Peru)

www.viewsonic.com.au

www.viewsonic.com/la/

T = Telephone C = CHAT ONLINE

AUS= 1800 880 818 NZ= 0800 008 822

C= http://www.viewsonic.com/la/ soporte/servicio-tecnico

service@au.viewsonic.com

soporte@viewsonic.com

Macau www.hk.viewsonic.com T= 853 2870 0303 service@hk.viewsonic.com

Middle East ap.viewsonic.com/me/ Contact your reseller service@ap.viewsonic.com

Puerto Rico & Virgin Islands

Singapore/ Malaysia/ Thailand

South Africa ap.viewsonic.com/za/ Contact your reseller service@ap.viewsonic.com

United States www.viewsonic.com T= 1-800-688-6688 service.us@viewsonic.com

www.viewsonic.com

www.viewsonic.com.sg T= 65 6461 6044 service@sg.viewsonic.com

T= 1-800-688-6688 (English) C= http://www.viewsonic.com/la/ soporte/servicio-tecnico

service.us@viewsonic.com soporte@viewsonic.com

Page 49

Limited Warranty

ViewSonic® LCD Commercial Display

What the warranty covers:

ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components.

Who the warranty protects:

This warranty is valid only for the rst consumer purchaser.

What the warranty does not cover:

1. Any product on which the serial number has been defaced, modified or removed.

2. Damage, deterioration or malfunction resulting from: a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product

modification, or failure to follow instructions supplied with the product. b. Any damage of the product due to shipment. c. Removal or installation of the product. d. Causes external to the product, such as electrical power fluctuations or failure. e. Use of supplies or parts not meeting ViewSonic’s specifications. f. Normal wear and tear. g. Any other cause which does not relate to a product defect.

3. Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time.

4. Removal, installation, one way transportation, insurance, and set-up service charges.

How to get service:

1. For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to Customer Support page). You will need to provide your product’s serial number.

2. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.

3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic service center or ViewSonic.

4. For additional information or the name of the nearest ViewSonic service center, contact ViewSonic.

4.3: ViewSonic LCD Commercial Display Page 1 of 2 CD_LW01 Rev. 1a 02-11-09

Page 50

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including

the implied warranty of merchantability and tness for a particular purpose.

Exclusion of damages:

ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:

1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.

2. Any other damages, whether incidental, consequential or otherwise.

3. Any claim against the customer by any other party.

4. Repair or attempted repair by anyone not authorized by ViewSonic.

Effect of state law:

This warranty gives you specic legal rights, and you may also have other rights which vary from state to

state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada, contact ViewSonic or your local ViewSonic dealer. The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card. For users in Europe and Russia, full details of warranty provided can be found in www.viewsoniceurope.com under Support/Warranty Information.

4.3: ViewSonic LCD Commercial Display Page 2 of 2 CD_LW01 Rev. 1a 02-11-09

Page 51

Mexico Limited Warranty

ViewSonic® LCD Commercial Display

What the warranty covers:

Who the warranty protects:

This warranty is valid only for the rst consumer purchaser.

What the warranty does not cover:

1. Any product on which the serial number has been defaced, modified or removed.

2. Damage, deterioration or malfunction resulting from:

a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or

failure to follow instructions supplied with the product. b. Any damage of the product due to shipment. c. Removal or installation of the product. d. Causes external to the product, such as electrical power fluctuations or failure. e. Use of supplies or parts not meeting ViewSonic’s specifications. f. Normal wear and tear. g. Any other cause which does not relate to a product defect.

3. Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time.

4. Removal, installation, one way transportation, insurance, and set-up service charges.

How to get service:

For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the attached Customer Support page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.

For Your Records Product Name: _______________________ Model Number: ____________________________________ Document Number: ___________________ Serial Number: ____________________________________ Purchase Date: ______________________ Extended Warranty Purchase? ____________________(Y/N) If so, what date does warranty expire? __________________

1. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.

2. Take or ship the product in the original container packaging to an authorized ViewSonic service center.

3. Round trip transportation costs for in-warranty products will be paid by ViewSonic.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the im-

plied warranty of merchantability and tness for a particular purpose.

Exclusion of damages:

ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:

2. Any other damages, whether incidental, consequential or otherwise.

3. Any claim against the customer by any other party.

4. Repair or attempted repair by anyone not authorized by ViewSonic.

4.3: ViewSonic Mexico Limited Warranty Page 1 of 2 CD_LW02 Rev. 1A 06-25-07

Page 52

Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

Name, address, of manufacturer and importers:

México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm

NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

Hermosillo:

Distribuciones y Servicios Computacionales SA de CV. Calle Juarez 284 local 2 Col. Bugambilias C.P: 83140 Tel: 01-66-22-14-9005 E-Mail: disc2@hmo.megared.net.mx

Puebla, Pue. (Matriz):

RENTA Y DATOS, S.A. DE C.V. Domicilio: 29 SUR 721 COL. LA PAZ 72160 PUEBLA, PUE. Tel: 01(52).222.891.55.77 CON 10 LINEAS E-Mail: datos@puebla.megared.net.mx

Chihuahua

Soluciones Globales en Computación C. Magisterio # 3321 Col. Magisterial Chihuahua, Chih. Tel: 4136954 E-Mail: Cefeo@soluglobales.com

Distrito Federal:

QPLUS, S.A. de C.V. Av. Coyoacán 931 Col. Del Valle 03100, México, D.F. Tel: 01(52)55-50-00-27-35 E-Mail : gacosta@qplus.com.mx

Guerrero Acapulco

GS Computación (Grupo Sesicomp) Progreso #6-A, Colo Centro 39300 Acapulco, Guerrero Tel: 744-48-32627

MERIDA:

ELECTROSER Av Reforma No. 403Gx39 y 41 Mérida, Yucatán, México CP97000 Tel: (52) 999-925-1916 E-Mail: rrrb@sureste.com

Tijuana:

STD Av Ferrocarril Sonora #3780 L-C Col 20 de Noviembre Tijuana, Mexico

Villahermosa:

Compumantenimietnos Garantizados, S.A. de C.V. AV. GREGORIO MENDEZ #1504 COL, FLORIDA C.P. 86040 Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09 E-Mail: compumantenimientos@prodigy.net.mx

Veracruz, Ver.:

CONEXION Y DESARROLLO, S.A DE C.V. Av. Americas # 419 ENTRE PINZÓN Y ALVARADO Fracc. Reforma C.P. 91919 Tel: 01-22-91-00-31-67 E-Mail: gacosta@qplus.com.mx

Cuernavaca

Compusupport de Cuernavaca SA de CV Francisco Leyva # 178 Col. Miguel Hidalgo C.P. 62040, Cuernavaca Morelos Tel: 01 777 3180579 / 01 777 3124014 E-Mail: aquevedo@compusupportcva.com

Guadalajara, Jal.:

SERVICRECE, S.A. de C.V. Av. Niños Héroes # 2281 Col. Arcos Sur, Sector Juárez 44170, Guadalajara, Jalisco Tel: 01(52)33-36-15-15-43 E-Mail: mmiranda@servicrece.com

Monterrey:

Global Product Services Mar Caribe # 1987, Esquina con Golfo Pérsico Fracc. Bernardo Reyes, CP 64280 Monterrey N.L. México Tel: 8129-5103 E-Mail: aydeem@gps1.com.mx

Oaxaca, Oax.:

CENTRO DE DISTRIBUCION Y SERVICIO, S.A. de C.V. Murguía # 708 P.A., Col. Centro, 68000, Oaxaca Tel: 01(52)95-15-15-22-22 Fax: 01(52)95-15-13-67-00 E-Mail. gpotai2001@hotmail.com

FOR USA SUPPORT:

ViewSonic Corporation 14035 Pipeline Ave. Chino, CA 91710, USA Tel: 800-688-6688 (English); 866-323-8056 (Spanish); E-Mail: http://www.viewsonic.com

4.3: ViewSonic Mexico Limited Warranty Page 2 of 2 CD_LW02 Rev. 1A 06-25-07

Page 53