Call Recorder Single Digital
Manual
V2.
V2.V2.
V2.1111
VC20
VC20VC20
VC2003
0303
03
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The Call Recorder Single Digital
The Call Recorder Single DigitalThe Call Recorder Single Digital
The Call Recorder Single Digital
1. Soft keys
2. Display
3. Function keys
4. Speaker
5. Alfa-Numerical keys
6. CryptoCard reader
7. SD card slot
8. SD card in use LED
9. Recorder keys
10. Speaker on/off
11. Volume control
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Connections Call Recorder Single Digital
Connections Call Recorder Single Digital Connections Call Recorder Single Digital
Connections Call Recorder Single Digital
1. Power
2. Ethernet / LAN
3. RJ45 and RJ11: 2/4 wire digital out (= to Phone / ISDN NT)
4. RJ45 and RJ11: 2/4 wire digital in (= from PBX / ISDN TE) *
5. Loudspeaker
6. Microphone
7. RS-232 for maintenance
8. Switch input
* When using ISDN, use a cable less than 50meter for this connection.
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Recorder
Recorder Recorder
Recorder----keys
keyskeys
keys
Record Backward Stop Pause/Play Forward Skip
During recording and playback the recorder keys have the standard
recorder key functions.
If no recording or playback is taking place these keys have a different
function. The and keys can be used to scroll through a selection
of recordings, numbers in a list or through a settings menu. The key
will always exit the current operation. When editing text they function
as explained in the table of the alpha-numerical functions below.
In normal operating mode, when no recording is taking place, pressing
the key will temporarily brighten the LCD background lightening.
Function
FunctionFunction
Function----keys desktop model
keys desktop modelkeys desktop model
keys desktop model
Copy
CopyCopy
Copy - Copy recordings to SD card
Archive
ArchiveArchive
Archive - Playback and Search
Numberlist
NumberlistNumberlist
Numberlist - Edit black-/ white list
Message
MessageMessage
Message - Edit notification message
Monitor
MonitorMonitor
Monitor - Monitor 1 or 2
LAN
LANLAN
LAN - Configuration of LAN settings
Info
InfoInfo
Info -Information menu
Settings
SettingsSettings
Settings - Recorder settings menu
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Alfa
AlfaAlfa
Alfa----numerical functions
numerical functionsnumerical functions
numerical functions
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Care and Maintenance
Care and MaintenanceCare and Maintenance
Care and Maintenance
Keep the Call Recorder dry. If it gets wet, wipe it
dry immediately Liquids might contain minerals
that can corrode the electronic circuits.
Use and store the Call Recorder only in normal
temperature environments. Temperature extremes
can shorten the life of electronic devices and
distort or melt plastic parts.
Keep the Call Recorder away from excessive dust
and dirt that can cause premature wear of parts.
Do not use harsh chemicals, cleaning solvents or
strong detergents to clean the Call Recorder.
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Contents
ContentsContents
Contents
1. Introduction............................................................ 13
1.1 Basic Functions ......................................................13
1.2 Speech Compression .............................................14
1.3 Network.................................................................14
1.4 Search recordings..................................................14
1.5 Encryption .............................................................14
1.6 Digital telephone connection ...............................15
1.7 Privacy related functions.......................................15
2 The Call Recorder Single Digital ........................... 17
2.1 What's in the box..................................................17
2.2 Connecting the Power supply...............................17
2.3 Connecting the digital lines..................................18
2.3.1 Connecting to a single telephone ..............................18
2.3.2 Connecting to a Basic Rate ISDN line .........................19
3 Configuration and operation................................ 20
3.1 Operation basics....................................................20
3.2 Frequently used key indicators .............................21
3.3 Save Changes.........................................................21
4 Recorder Settings................................................... 22
4.1 Opening the Recorder settings menu ..................22
4.2 Line interface ........................................................22
4.3 Start method .........................................................22
4.4 Protocol .................................................................23
4.5 Audio Detect Settings...........................................24
4.6 Audio start side .....................................................25
4.7 Silence period........................................................25
4.8 In-Line mode .........................................................26
4.9 Notification ...........................................................27
4.10 Numberlist.............................................................28
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4.11 Compression..........................................................28
4.12 Minimum Call time................................................29
4.13 Copy to SD.............................................................29
4.14 CryptoCard ............................................................29
4.15 Password................................................................30
4.15.1
Remove Password protection ..................................31
4.16 Set the Clock..........................................................31
4.17 Language...............................................................32
4.18 Factory settings .....................................................32
5 Archive menu playback and search ...................... 33
5.1 Playing the last recorded call................................33
5.2 Search stored recordings.......................................34
5.2.1 Search according to Local number .............................35
5.2.2 Search according to Remote number.........................36
5.2.3 Search according to Connected number....................36
5.3 Recording information..........................................37
5.4 Erase a recording from the drive..........................38
6 Copy recordings to SD card................................... 39
6.1 Copy the last recording to SD card.......................39
6.2 Copy a selection of recordings..............................39
6.3 Copy an individual recording during playback ....40
6.4 Copy a selection of recordings (alternative) ........41
7 Numberlist.............................................................. 42
7.1 View the Blacklist or Whitelist..............................42
7.2 Add a number to the list.......................................42
7.3 Remove a number from the list............................43
8 Notification message............................................. 44
8.1 Record notification message ................................44
9 Monitoring............................................................. 46
9.1 Monitoring on the desktop model.......................46
10 The Information menu ..................................... 47
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11 LAN Settings...................................................... 49
11.1 Network active ......................................................49
11.2 FTP active...............................................................50
11.3 FTP user .................................................................50
11.4 FTP password.........................................................50
11.5 FTP server port ......................................................51
11.6 DHCP server...........................................................52
11.7 IP address...............................................................52
11.8 IP subnet mask ......................................................53
11.9 Gateway ................................................................53
11.10 IP name...............................................................54
11.11 E-mail..................................................................54
11.12 Reply address......................................................55
11.13 SMTP server IP address.......................................55
11.14 SMTP server port ................................................56
11.15 Domain name.....................................................56
11.16 DNS server ..........................................................57
11.17 NTP server...........................................................58
11.18 NTP port..............................................................58
11.19 GMT correction...................................................59
11.20 Telnet..................................................................59
11.21 Service timer.......................................................60
11.22 Monitor active....................................................60
12 Encrypted recording ......................................... 62
12.1 Several types of CryptoCard .................................62
12.2 Insert a CryptoCard into the recorder ..................63
12.3 The CryptoCard and its PIN and PUC code ...........63
12.4 Making an encrypted recording ...........................64
12.5 Playing an encrypted recording............................65
12.6 Using CryptoCards on a PC ...................................65
13 Acknowledgements .......................................... 66
13.1 Privacy....................................................................66
13.2 Guarantee..............................................................66
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13.3 Liability ..................................................................67
14 Index.................................................................. 68
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1.
Introduction
The Call Recorder Single Digital is a digital audio recorder for two-wire
(Up0) or four-wire (S0) telephony.
IMPORTANT
IMPORTANTIMPORTANT
IMPORTANT!!!!
The Call Recorder Single Digital has an SD Card interface and a network
interface. The SD Card interface may be activated ‘off factory’, if not, it
is possible to activate it anytime, using the activation card, which is part
of the SD option. The SD option also contains the actual SD card and the
Quick SD access software.
This manual is written for the Call Recorder Single Digital with the SD
card option activated. If you purchased a Single Digital without SD card
option, the ‘Copy to SD’ button will not work and the option SD-CARD
will not be visible in the display.
1.1 Basic Functions
The Call Recorder Single Digital is designed for continuous unattended
recording. All recordings are stored digitally on the internal Compact
Flash Card (Solid-State Drive). The large storage capacity of the Compact
Flash Card ensures the ability of long term unattended recording.
Recordings are randomly accessible. The capacity of a (16GB) Compact
Flash Card is in recording time at least 500 hours uncompressed and
2500 hours with compression, and therefore it takes a long time before
existing recordings are wiped out by new recordings. When the drive is
getting full, the oldest recordings will be overwritten by the newest
(first in first out archive).
The available space on the drive is shown in the Information menu.
Stored recordings can also be accessed on PC’s via the LAN using the
optional Call Recorder Access System software. Using the LAN and this
software is the best way to backup all your recordings.
If you have a Call Recorder Single Digital with an activated SD interface,
you can copy recordings from the internal drive to a removable SD card.
Copying recordings to SD card is ment to be used in the case one or
more important recordings must be transferred in a fast and easy way. It
is possible to copy single recordings or copy a selection of recordings.
The Single Digital allows the user to listen to ongoing calls through the
internal speaker; this is called the Monitor function. The volume of the
internal speaker can be adjusted. The Single Digital also allows for the
connection of a headset. The headset can be used to monitor ongoing
calls and to listen to stored recordings.
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1.2 Speech Compression
The Single Digital compresses recordings according to the GSM 6.10
format. GSM 6.10 compression has a good balance between audio
quality and recording size and can be reproduced on most PC’s with
Microsoft Windows versions. Compressed recordings take up 1/5 of the
size of uncompressed recordings. Therefore the compression has a
profound effect on the storage capacity of the recorder in terms of
recording time.
1.3 Network
The Call Recorder Single Digital features an Ethernet interface. The
Single Digital can be connected to a PC or computer network through
the Ethernet interface. With its own IP address The Single Digital acts as
an FTP-server from which recordings can be downloaded using any FTP
client. The Call Recorder Access System software can be used to connect
to the Call Recorder Single Digital over the network to retrieve
recordings and archive them on the PC. The Call Recorder Access System
software has extensive archiving capabilities including the creation of
special archives suited for backup on CD.
The Single Digital can email its status in case of a malfunction. To do so,
the e-mail address and SMTP server address must be entered in the
Network Settings menu.
Another application of the Ethernet connection is Real Time Remote Call
monitoring over the network. The optional RTR Call Monitor software
can be used to monitor the connected telephone line over the network
and provides live call listening while the call is in progress.
1.4 Search recordings
The Call Recorder Single Digital has its own menu driven search function
to find and play specific recordings. Recordings can be searched for
according to date or phone number. The Single Digital has an internal
speaker for playback of internally stored recordings.
1.5 Encryption
All recordings can be encrypted. The Call Recorder Single Digital uses the
CryptoCard option for this feature. Playback of encrypted recordings is
not possible without the CryptoCard the recording was made with.
Playback of encrypted recordings on a PC is possible only with the
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optional CryptoCard reader in conjunction with the original or a
matching CryptoCard.
1.6 Digital telephone connection
The Call Recorder Single Digital can be connected to two types of digital
telephony, ISDN (S0 or S/T interface) or two-wire digital telephony (Up0
interface). In both situations they are connected in “pass through mode”
meaning that the recorder is installed between the network and the
telephone system and all digital channels pass through the recorder.
Pass Through mode is also occasionally called “In-Line mode”.
Connecting the recorder in this way has the advantage that it is assured
an ongoing call is recorded; the line is passing the recorder and if that
fails the phone won’t work.
Note
NoteNote
Note: The ISDN connectors (connectors 3 and 4 of page 4) are specially
adapted for this purpose. They can not only take RJ-45 ISDN connectors,
but can also accept the RJ-11 connectors used in typical two-wire digital
telephony systems.
1.7 Privacy related functions
In some situations Call Recording is perceived as an intrusion of the
privacy. The Call Recorder Single Digital has several functions that allow
the user to protect the privacy of anyone involved.
In most applications the recorder is set up to record all calls
automatically. The Single Digital can however be used to record specific
numbers only or can be set to exclude certain numbers from recording.
For this feature the recorder has a numberlist that can be used as
“blacklist” or as “whitelist”. See Chapter 8 for more details.
The Single Digital can be used as a security recorder. For this purpose the
recorder has a feature where the number of day’s can be set for the
recorder to keep the recordings (in the settings menu this function is
called Auto Delete). In case of an emergency, recordings can be accessed
while daily recordings are removed after the set number of days. This is
used when for matters of privacy it is not desirable to keep recordings of
the people involved for a long period. See § 4 for details.
The CryptoCard option can be very effective to protect privacy. When
the Single Digital is set up to record with the CryptoCard the privacy of
the people involved can be guaranteed because the recordings can only
be played with a card matching the card the recording was made with
and the password that belongs to it. Without the CryptoCards the
recordings are not accessible. There are CryptoCards that can only be
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used to encode and not to decode recordings, so even when the
recorder is stolen the privacy of its users remains protected.
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2 The Call Recorder Single Digital
2.1 What's in the box
The following parts are supplied with your Call Recorder Single Digital:
• Single Digital
• Mains power supply adapter and cable
• A cable with two RJ45 connectors (2 meter)
• A cables with two RJ11 connectors (30 centimeters)
• Quick Install Guide
• Application CD
• Registration / Guarantee form
2.2 Connecting the Power supply
The Call Recorder Single Digital is powered through an AC power
adapter. It does not have an On/Off switch; The Single Digital is turned
on or off by connecting or disconnecting the power supply.
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2.3 Connecting the digital lines
As explained in the introduction, the Call Recorder Single Digital works
in pass through mode where it is processing the complete data stream.
The figure below is an example of a possible setup of the recorder.
2.3.1 Connecting to a single telephone
Most often the Single Digital will be used to record conversations of just
one single telephone, and be placed on the same desktop as the
telephone. This must be a telephone that operates on a digital line.
It doesn't matter if the telephone is using a four-wire (S0) protocol or a
two-wire digital telephony (Up0) protocol, in both cases the Single
Digital is connected in the same way. The line coming from your PBX is
plugged into the PBX connector (4 of page 4), and the Phone connector
(3 of page 4) is connected to your digital telephone.
Connectors 3 and 4 accept both S0 (RJ-45) and Up0 (RJ-11) connectors.
Because the electrical interface is different the Single Digital must first
be configured for the correct interface setting, see § 0. If you connect
the wires the wrong way the Single Digital will periodically emit beeps
displaying the message “Line disconnected!”.
If the Single Digital is turned off, the telephone is turned off as well.
When using a two-wire digital Up0 or the four-wire S0 system, several
protocols could be in use. If you configure the wrong protocol your
telephone might still work but the conversations might not be recorded.
Note
NoteNote
Note: The Single Digital is only compatible with two-wire digital
telephones that adhere to the Up0 standard.
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2.3.2 Connecting to a Basic Rate ISDN line
Where the recorder is used as an ISDN recorder and placed in between
the ISDN line (NT) and and the ISDN PBX (TE), it is recording all incoming
and outgoing traffic. The line coming from the ISDN network provider is
plugged into the PBX connector (4 of page 4), and the ISDN PBX or
telephone is connected to the Phone connector (3 of page 4).
Normally an ISDN line uses RJ-45 connectors.
Also note that in all operating modes the line is terminated with 100
Ohm resistors, except for the TE input in ISDN (S0) mode. The TE input is
designed for a short, (less than 50 meters) point to point connection,
and therefore is not terminated. If you want to use a longer cable, or
point to multipoint connection, you may want to add your own
terminating resistors, between pins 4 and 5, and 3 and 6 of the ISDN
connector. In Up0 mode all connections are terminated.
The figure below is an example of a possible setup of the Call Recorder
Single Digital on a Basic Rate ISDN line.
Note that although a PABX is connected, it is still connected to the
“phone” ISDN output connector, while the “PBX” input connector is
connected to the ISDN NT1 adapter (with a short cable).
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3 Configuration and operation
After you have connected the hardware it is time to configure and use
the Call Recorder Single Digital. This chapter explains you how the user
interface works. In the following chapters we guide you with the
configuration. You must:
• Go through the recorder settings and make changes if required
• Go through the LAN settings so the recorder will fit in with your
network
• (Optional) Install the Call Recorder Access System software on
your PC and test the network connection to the recorder
3.1 Operation basics
The Call Recorder Single Digital has a common menu driven user
interface. Most functions and operations are initiated by pressing a
function key followed by a sequence of menu keys of which the function
is determined by the text in the display. The use of function keys and
menu keys is as follows:
Function keys
Function keysFunction keys
Function keys
The most frequently used functions of the Single Digital have been
grouped in the function keys. Throughout the entire manual symbols
representing the function keys are used to indicate the function key
corresponding to the described function.
Menu keys
Menu keysMenu keys
Menu keys
After pressing a function key the available functions are assigned to the
four menu keys. The operation of the menu keys is determined by the
text in the display right above the corresponding key. Throughout the
entire manual figures representing the display with or without the
menu keys are used to show the required action corresponding to the
described feature.
Example:
In this example we will open the recorder settings menu. Press the
“Settings function key”, to open the Recorder setting menu.
The display will change, and text will appear on the display above four
Soft keys.
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These indicate the function that the softkey below has, for example
pressing the STOP
STOPSTOP
STOP key will cancel the recorder settings menu, to return
to operating mode.
3.2 Frequently used key indicators
NEXT
NEXTNEXT
NEXT in the display indicates the presence of more menu items.
Press NEXT
NEXTNEXT
NEXT to jump to the following menu item.
BACK
BACKBACK
BACK in the display indicates the presence of an embracing menu.
Press BACK
BACKBACK
BACK to return to the embracing menu.
CHANGE
CHANGECHANGE
CHANGE will toggle the item in the display between "On" and "Off".
In some cases CHANGE
CHANGECHANGE
CHANGE is used to increase or decrease a value.
STOP
STOPSTOP
STOP in the display indicates the absence of an embracing menu.
Press STOP
STOPSTOP
STOP to return to operating mode.
3.3 Save Changes
After changing the settings press STOP
STOPSTOP
STOP in the menu and
• Press YES
YESYES
YES to returns to normal use with changed settings
• Press NO
NONO
NO to return to normal use without changed settings
• Press CANCEL
CANCELCANCEL
CANCEL to return to the settings
Interface: 4-wire
NEXT CHANGE STOP
Save Changes?
YES NO CANCEL
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4 Recorder Settings
Recorder settings of the Call Recorder Single Digital consist of the
following configuration items: Interface, Start method, Protocol,
Notification, Numberlist, Compression, CryptoCard, Password, setting of
the Clock, LCD contrast, setting the Language and resetting to Factory
setting.
4.1 Opening the Recorder settings menu
• Press the key to enter the recorder settings menu.
4.2 Line interface
The first item in the settings to appear is the line interface setting.
In most cases the interface must be set to 2-wire. Only in the case of
ISDN and the Philips D325-4 line, the interface must be set to 4-wire.
• Press CHANGE
CHANGECHANGE
CHANGE to switch from 2-wire to 4-wire.
• Press NEXT
NEXTNEXT
NEXT or
or or
or the and recorder keys to step through
the settings menu.
4.3 Start method
The start method defines the way the recordings are started and
stopped.
There are 4 start methods:
Start method: Protocol
NEXT CHANGE STOP
Interface: 2-wire
NEXT CHANGE STOP
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1. Protocol
ProtocolProtocol
Protocol - Uses the inherent protocol in the digital signal to start
and stop the recording when the protocol signals a conversation
is going on.
2. Audio
AudioAudio
Audio - Doesn’t use the protocol, but looks if the audio channels
are in use, and starts the recording when there is audio to
record. The recording is stopped again after some period of
silence. This works even when the protocol is unknown, or
unsupported.
3. Switch
SwitchSwitch
Switch - Uses an external switch to start a recording. This can be
a “big red switch”, a relay contact of the digital audio source, or
an “off-hook switch” of some kind.
4. Manually
ManuallyManually
Manually - uses the red recording button on the recorder to start
a recording, so the user can decide if and when recording takes
place, instead of recoding everything. The square stop button
stops the recording again.
• Press CHANGE
CHANGECHANGE
CHANGE to select the Start method of your choice.
• Press NEXT
NEXTNEXT
NEXT or
or or
or the
and recorder keys to step through the
settings menu.
4.4 Protocol
In case the start method has been set to Protocol the next menu item
will be the protocol selection.
Which Protocol to choose depends on the make of the telephone and
PBX. The Single Digital supports four protocols at the moment:
Siemens, Avaya, Philips and ISDN.
• Press CHANGE
CHANGECHANGE
CHANGE to select the Protocol of your choice.
• Press NEXT
NEXTNEXT
NEXT to go to the Notification.
NOTE
NOTENOTE
NOTE 1 : In case ISDN is selected as the protocol, the recorder is capable
of recording two calls at the same time, started and stopped by the ISDN
protocol. With other protocols this is not possible. Only when the Start
method is set to Audio the recorder can recognize a call on the second
line/channel and therefore record two calls simultaneously.
Protocol: Siemens
NEXT CHANGE STOP
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Note
Note Note
Note 2222 : A four-wire (S0) system will generally use the standard ISDN
protocol, although sometimes the Philips protocol can be used. For twowire (Up0) systems any of these protocol can be used, ask the
manufacturer of your Up0 telephone system for details about the
protocol used if you do not know. If you use the wrong protocol the
Single Digital will not start recording and/or your telephone does not
work.
4.5 Audio Detect Settings
This setting concerns the level of the signal above which the recorder
will automatically start to record. Only when the Start method has been
set to Audio, the following is shown in the display:
To set this select CH
CHCH
CHANGE
ANGEANGE
ANGE and the signal level measure will appear on
the display:
Any signal made now will be graphically represented:
A signal beyond the ‘S’ is sufficient to start a recording. So, the ‘S’
indicates the minimum signal level necessary for recordings to start. The
‘X’ indicates the stop level. Recording stops again when the signal stays
below the ‘X’ for a certain time (manufacturer’s setting is 10 seconds;
| |
»»»»X»S»»»»»»»»»..........
| |
<< >> BACK
| |
....X.S...................
| |
<< >> BACK
Audio Detect Settings
NEXT CHANGE STOP
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see Silence period below). Normally the stop level will be lower than the
start level, so that recording will take place even if somebody speaks in a
low voice.
Below is a table with the functions at your disposal when setting the
signal level:
Key
KeyKey
Key
Function
FunctionFunction
Function
Soft keys << >>
Move the start level, indicated by ‘S’
Move the stop level, indicated by ‘X’
Same as BACK
Shows the levels in numbers (keep pressed)
Speaker key
Listen to audio on the line (toggle speaker on/off)
1 , 2
Switch to line (channel) 1 or 2
4 , 5 , 6
Show Remote , Local , Mixed level only
4.6 Audio start side
This setting only appears when the Start method has been set to Audio:
• Press CHANGE
CHANGECHANGE
CHANGE to select Local, Remote or Mixed.
The recorder looks at the start level to start a recording. This level can be
taken from the local side only, the remote side only or the mixed sides
(local+remote).
In practice the remote side is normally the speaker of the handset on
your telephone. Then the local side is the microphone of the handset.
In most cases there is no need to change this setting.
NOTE:
NOTE: NOTE:
NOTE: If recordings are started when no call is going on, so the handset
is on-hook, it is probably needed to set the start level on the remote side
only. This means that the microphone of the handset or headset is
always open and producing audio.
4.7 Silence period
This setting only appears when the Start method has been set to Audio:
Audio start: Mixed
NEXT CHANGE STOP
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This is the period during which the sound has to be below the level set
on the signal level meter to stop recording. The period can be increased
when a recording is often switched off, and then restarted, if nothing is
being said for a longer period of time during a conversation.
• Press CHANGE +/
CHANGE +/CHANGE +/
CHANGE +/---- to increase or decrease the silence period.
• Press NEXT
NEXTNEXT
NEXT to go to the Notification.
4.8 In-Line mode
Important setting that controls the way the line is connected, also called
'Pass-Through Mode'.
If set to Yes
YesYes
Yes, the recorder is connected in series with the phone and PBX.
This is the safest way to connect if recording is a must. The phone does
not work anymore when the recorder is powered off or the line is
disconnected.
If set to No
NoNo
No, the recorder must be connected parallel to the line:
Two normal T-connectors are needed (1:1). The phone/PBX signal on the
first one and also to the second T-connector. The second one must be
connected to both recorder inputs.
PBX ------- ------>
\ /
T1 ----- T2 Single Digital
/ \
Phone ----- ------>
In this 'sniff' mode, the recorder can be disconnected without the user
noticing this.
Powering off the recorder may or may not be noticed, depending on the
PBX and phone system.
Disconnecting the line while the recorder is active still gives an error
(warning beeps).
Silence period: 10s
NEXT - CHANGE + STOP
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Note1:
Note1:Note1:
Note1: When connecting the Single Digital to the line in this mode,
synchronization to the phone and PBX must be found. This procedure
disturbs the working of the phone for a short while with intervals of
about 10 seconds, until the recorder is synchronized. This usually takes
less then 1 minute.
Note2:
Note2:Note2:
Note2: The notification message is not available anymore when In-Line
mode is disabled!
• Press ---- or ++++ to alter the line input amplification.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu or press STOP
STOPSTOP
STOP to exit the
settings menu.
4.9 Notification
In some countries or regions notification during the recording of
telephone conversations is obligatory. Check local regulations and
obligations.
Notification can be with a spoken message at the beginning of the call
or at the moment the recording is started. A notification message could
be for example: “For security reasons our calls are being recorded”.
Following the Protocol setting as described above
• Press CHANGE to set the Notification method to Incoming,
Outgoing, Always or Off.
These options work as follows:
When "Incoming
IncomingIncoming
Incoming" is selected the message will only be played when an
incoming call is answered.
When "Outgoing
OutgoingOutgoing
Outgoing" is selected the message will only be played when an
outgoing call is answered.
In-Line mode: Yes
NEXT CHANGE STOP
Notification: Off
NEXT CHANGE STOP
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When "Always
AlwaysAlways
Always" is selected the message is played on both incoming and
outgoing calls.
When "Off
OffOff
Off" is selected there is no notification. This is the default
setting.
Please refer to § 8.1 how to record the notification message.
4.10 Numberlist
The Numberlist is used to include or exclude calls from or to certain
telephone numbers from recording. See the description of the
Numberlist in Chapter 7. The setting Numberlist determines whether the
Numberlist is used as “blacklist” or “whitelist” or whether it is turned
“Off”. By default the number list is “Off”.
• Press CHANGE
CHANGECHANGE
CHANGE to select Off, Blacklist or Whitelist.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the Compression.
4.11 Compression
The default procedure while recording is to compress the recorded
audio from G.711 aLaw to GSM 6.10. This is a factor 5 compression with
hardly any loss of quality. It can however be disabled. The available
recording time on the Compact Flash card is calculated based on GSM
6.10 compression.
• Press CHANGE
CHANGECHANGE
CHANGE to enable or disable compression.
• Press NEXT
NEXTNEXT
NEXT to continue with the Minimum Call Time.
We recommend keeping compression enabled with some exceptions:
If you record only occasionally, one may consider that compression is not
necessary because the hours of recording time that last without
compression are sufficient and you do not want the loss of quality.
Compression: On
NEXT CHANGE STOP
Numberlist: Off
NEXT CHANGE STOP
Call Recorder Single Digital manual ©Vidicode 2011-2014
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However, if you consider disabling compression, we recommend that at
least the quality of compressed audio is tested. It may change your mind
because the quality of compressed recordings is quite good.
4.12 Minimum Call time
By default the Min. Call time will be set to 3 seconds. This means that a
call shorter than 3 seconds will not be recorded.
• Press CHANGE +/
CHANGE +/CHANGE +/
CHANGE +/---- to increase or decrease the minimum time.
• Press NEXT
NEXTNEXT
NEXT to continue with the Crypto Card setting.
4.13 Copy to SD
If you have a Call Recorder Single Digital with the SD-card interface
activated, each recording can be copied automatically to SD-Card. This is
done directly as soon as a call has finished. In the case a copy action is
not finished and a reset or power down happens, the recorder does not
memorize the recording for copy. In that case a manual copy must be
started.
• Press ---- or ++++ to alter the line input amplification.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu or press STOP
STOPSTOP
STOP to exit the
settings menu.
4.14 CryptoCard
The CryptoCard is used for encrypting recordings. See Chapter 12 for a
detailed description. In the standard configuration the CryptoCard
function is disabled. With the CryptoCard function enabled all
Copy to SD: No
NEXT CHANGE STOP
Min. Call time: 3s
NEXT - CHANGE + STOP
Call Recorder Single Digital manual ©Vidicode 2011-2014
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recordings will be encrypted and it is no longer possible to make
recordings without a CryptoCard.
• Press CHANGE
CHANGECHANGE
CHANGE to enable or disable the CryptoCard function.
When the CryptoCard function is enabled and there is no card inserted
the Call Recorder will sound a warning and display:
The warning will disappear when a valid card is inserted.
• Press NEXT
NEXTNEXT
NEXT to continue with the Password.
4.15 Password
The Call Recorder Single Digital and its recordings can be protected with
a password against unauthorized use. When password protection has
been enabled all recorder settings and all playback functions are
blocked before the correct password has been entered.
• Press CHANGE
CHANGECHANGE
CHANGE to enable the password.
• You will be prompted to enter a new password:
New Code: »
STORE CANCEL
Password: Off
NEXT CHANGE STOP
Friday 13-11-2009 12:39
Please insert CryptoCard
CryptoCard: Off
NEXT CHANGE STOP
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31
• Press STORE
STORESTORE
STORE.
• You will be prompted to enter the password again:
• Repeat the new password.
• Press STORE
STORESTORE
STORE to finally enable the new password.
If the Password has been set you will be prompted for the password
before entering the menus and before playback of recordings.
4.15.1 Remove Password protection
• Press CHANGE
CHANGECHANGE
CHANGE to disable the password.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the Clock
ClockClock
Clock setting.
4.16 Set the Clock
To set the clock do the following:
• Press CHANGE
CHANGECHANGE
CHANGE to change the setting of the clock.
• Press key's 1-7 to set the day of the week (Sunday is 1). Use the
arrowed keys to move the blinking character left or right.
Clock: »ri 10-07-09 12:39
STORE << >> CANCEL
Clock: Fri 10-07-09 12:39
NEXT CHANGE STOP
Password: On
NEXT CHANGE STOP
Repeat Code: »
STORE CANCEL
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32
The default date and time format is DD-MM-YY and MM:HH.
When American has been set as the language the format is changed to
MM-DD-YY.
• Press STORE
STORESTORE
STORE to store the changes and set the clock.
• Press CANCEL
CANCELCANCEL
CANCEL to return to previous values.
• Press NEXT
NEXTNEXT
NEXT to continue with the LCD Contrast setting.
4.17 Language
To set your preferred language:
• Press CHANGE
CHANGECHANGE
CHANGE multiple times to select the preferred language.
• Press NEXT
NEXTNEXT
NEXT to go to the last menu item.
4.18 Factory settings
It is possible to reset all settings to factory defaults at once. To return to
the original settings:
• Press CHANGE
CHANGECHANGE
CHANGE and then STOP
STOPSTOP
STOP to reset all settings.
• The system asks you to confim the changes made.
• YES
YESYES
YES returns to normal use with changed settings.
• NO
NONO
NO returns to normal use without changes.
• CANCEL
CANCELCANCEL
CANCEL continous with the settings.
Save Changes?
YES NO CANCEL
Factory settings: No
CHANGE STOP
Language: English
NEXT CHANGE STOP
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5 Archive menu playback and search
All stored recordings can be played back on the recorder. To play a
certain recording it has to be found and selected first. To find a
recording the Call Recorder has a search function. The search function is
described in § 5.2.
The Call Recorder also has a simpler and faster way to play the last
recorded call. Playback of a selected recording is done with the recorder
keys; it is the same as playback of the last recording as described in the
following paragraph.
5.1 Playing the last recorded call
• Press the key or the key to open the playback menu.
• Press LAST
LASTLAST
LAST or the key again to play the last recording:
Playback of the last call will start immediately.
The display shows the remote number, if available. Next to that is the
duration of the call, the arrow indicates incoming or outgoing call.
Below that is the date and time the call took place, the line number and
the current playback position.
During playback the recorder keys have the usual playback functions.
The and keys are used to move the playback position a few
seconds backward or forward. Keep them pressed to rewind or forward
faster. The key is used to stop playback.
793471000 00:07:48
13-11-09 10:42 L1 00:00:42
Playback Calls
DISK SD-CARD LAST STOP
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For playback of older stored recordings it is required to select the
recording first. Read on for an explanation how to search for the desired
recording.
5.2 Search stored recordings
The Call Recorder has a search function to find stored recordings. The
search function starts with prompting for the date. The search can be
further refined by a search according to remote number and line
number. The entered search string for the date will always be preceded
by the remote number, which in turn precedes the line number.
Wildcards can be used to search for remote number or line number only.
• Press the key to open the menu.
• Select DISK
DISK DISK
DISK or SD
SD SD
SD----CARD
CARDCARD
CARD to open the search menu.
• Use the numerical keys to enter a date.
Entering the date or code to search for you can use the key as
wildcard. For example enter :05:09 to search for all recordings from
May 2009. The and keys can be used to move the cursor left or
right.
• Press SEARCH
SEARCHSEARCH
SEARCH to search for recordings by the entered date:
For the entered date there were 12 recording found. The first of the 12
recordings is selected for playback, the date and time of the call are
25-05-09 10:42 1/12
SEARCH INFO ERASE STOP
Recordings from »3-11-09
SEARCH LOCAL STOP
Playback Calls
DISK SD-CARD LAST STOP
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displayed to the left. Use the
and keys to step through the
recordings.
• Press the key to start playback of the selected recording:
The display shows the remote number, if available. Next to that is the
duration of the call, the arrow indicates incoming or outgoing call.
Below that is the date and time the call took place, the line number and
the current playback position.
During playback the recorder keys have the usual playback functions.
The and keys are used to move the playback position a few
seconds backward or forward. Keep them pressed to rewind or forward
faster. The key is used to stop playback.
The next section describes how to refine your search to look for a
specific number.
5.2.1 Search according to Local number
Open the search menu as described in § 5.2. Remember that the
entered date will always be incorporated in the search.
• Press LOCAL
LOCALLOCAL
LOCAL to enter a local number to search for.
• Use the numerical keys to enter a local number.
Entering the local number to search for you can use the key as
wildcard. For example enter 3520 to search for all recordings which
Local: »_____________
SEARCH REMOTE LAST STOP
Recordings from 08-06-»9
SEARCH LOCAL STOP
793471000 01:25:48
25-05-09 10:42 L1 00:09:42
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start with the number 3520. The
and keys are used to move the
blinking character left or right.
• Press SEARCH
SEARCHSEARCH
SEARCH to search for recordings with the entered number:
For the entered number there were 7 recordings found. The first of the
recordings is selected for playback, the date and time of the call are
displayed to the left. Use the and keys to move the selected
recording one up or down.
• Press the key to start playback of the selected recording.
5.2.2 Search according to Remote number
Open the search menu as described in § 5.2.1.
• Press REMOTE
REMOTEREMOTE
REMOTE to enter a remote number to search for:
• Use the numerical keys to enter a remote number.
• Press SEARCH
SEARCHSEARCH
SEARCH to search for recordings with the entered number.
5.2.3 Search according to Connected number
Open the search menu as described in § 5.2.2.
Remote: »____________
SEARCH CONNECT STOP
Local: »_____________
SEARCH REMOTE LAST STOP
08-06-09 15:09 1/7
SEARCH INFO ERASE STOP
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• Press CONNECT
CONNECTCONNECT
CONNECT to enter a connected number to search for.
The connected number is the actual number the caller is connected to.
For an incoming call the connected number will be a local connected
number, an outgoing call will display a remote connected number. Note
that this often is not the number that is dialed. The connected number
often is the number of the extension that answers the call. For various
reasons the connected number may not be available. A possible reason is
that the number is suppressed by the PBX.
• Use the numerical keys to enter a connected number.
• Press SEARCH
SEARCHSEARCH
SEARCH to search for recordings with the entered number.
5.3 Recording information
Once a recording has been selected from the result of a search as
described in §5 above:
• Press INFO
INFOINFO
INFO to open the info screen of the selected recording:
Connect: »____________
SEARCH DATE STOP
3471005 <- 342475893
08-06-09 12:11 1/2
SEARCH INFO ERASE STOP
Remote: »____________
SEARCH CONNECT STOP
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Both the local and remote numbers of the call will be displayed together
with the arrow indicating an incoming or outgoing call.
• Press BACK
BACKBACK
BACK to return to the search results.
5.4 Erase a recording from the drive
Once a recording has been selected from the result of a search as
described in §5 above:
• Press ERASE
ERASEERASE
ERASE to start the erase operation. A confirmation is asked
first:
• Press YES
YESYES
YES to erase the call.
• Press NO
NONO
NO to cancel the erase operation.
NOTE
NOTENOTE
NOTE: Erasing a recording from the internal drive will overwrite all
recorded data with zero bytes. Also the file name with all its
information in it is renamed to a not recognizable name.
08-06-09 12:11 793471000
08-06-09 12:11 1/2
SEARCH INFO ERASE STOP
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6 Copy recordings to SD card
It is possible to copy recordings from the internal disk to SD card. There
are more ways to copy recordings to SD card. For all ways the Copy
function key has to be pressed to initiate the copy.
6.1 Copy the last recording to SD card
• Press the function key:
• Press LAST
LASTLAST
LAST to start the copy:
• Press YES
YESYES
YES to start copying the last recording.
• Press NO
NONO
NO to cancel the copy.
6.2 Copy a selection of recordings
• Press the function key:
• Use the numerical keys to enter a date.
Entering the date or code to search for you can use the key as
wildcard. For example enter :11:09 to search for all recordings from
November 2009. The
and keys can be used to move the cursor
left or right.
Copy Recording to SD-Card
YES Start? NO
Recordings from »3-11-09
COPY LAST STOP
Recordings from »3-11-09
COPY LAST STOP
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• Press COPY
COPYCOPY
COPY to start to search:
• Press YES
YESYES
YES to start copying the recordings.
• Press NO
NONO
NO to cancel the copy.
6.3 Copy an individual recording during
playback
First select the recording you want to copy as described in chapter §5.2.
• Press the function key. This is also possible while playback
is in progress.
• Press YES
YESYES
YES to start copying the recording.
When the recording has been copied:
• Press STOP
STOPSTOP
STOP to finish and return to idle mode.
Recordings found: 17
Copy to SD-Card
YES Start? NO
13-11-09 12:11 1/2
SEARCH INFO ERASE STOP
Copy Recording to SD-card
YES Start? NO
13-11-09 12:11 1/2
SEARCH INFO STOP
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6.4 Copy a selection of recordings (alternative)
First define the search to locate the recordings you want to copy as
described in chapter §5.
• Press the function key in stead of SEARCH
SEARCHSEARCH
SEARCH.
• Press YES
YESYES
YES to start copying the recordings.
• Press NO
NONO
NO to cancel the copy.
Recordings found: 17
Copy to SD-Card
YES Start? NO
Recordings from »3-11-09
SEARCH LOCAL STOP
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7 Numberlist
The Call Recorder Single Digital can be configured for the use of a
blacklist, a whitelist or no numberlist at all. A blacklist excludes the
numbers on it from recording. All other numbers are recorded then. A
whitelist includes the numbers on it for recording. All other numbers are
not recorded. See chapter 4.10 for the configuration of the numberlist.
7.1 View the Blacklist or Whitelist
Depending on the settings you made in the configuration, you will see a
blacklist or whitelist:
• Press the function key to view the numberlist.
The number "347100" is the first of 70 numbers in the list.
• Press NEXT
NEXTNEXT
NEXT to view the next number in the list
• or use the and keys to scroll through the list.
7.2 Add a number to the list
To add a number to the numberlist you need to view the list first as
described above.
• Press NEW
NEWNEW
NEW to add a number to the list.
Enter a numeric number. The display will look like this:
Number: »
CANCEL
Blacklist – 1/70
3471000
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Enter the number that needs to be added to the list. Wildcards are
allowed to enter a range of numbers, e.g. 3471 will block or include all
the numbers that start with 3471.
• Press STORE
STORESTORE
STORE to add the number to the list.
• Press STOP
STOPSTOP
STOP to leave the numberlist menu
• Press YES
YESYES
YES to save the changes.
7.3 Remove a number from the list
To remove a number from the numberlist you need to view the list first
as described above. Select the number you want to remove from the list.
• Press DELETE
DELETEDELETE
DELETE to remove the number from the list.
• Press YES
YESYES
YES to remove the number from the list.
Blacklist – 2/71
3471001
Blacklist – 2/71
3471001
Save Changes?
YES NO CANCEL
Number: 3471001»
STORE << CLEAR CANCEL
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8 Notification message
In this Chapter the recording of the notification message is described
The notification message is used to announce to the remote party that
the call is being recorded. The setting of the notification message is
described in § 4.9
8.1 Record notification message
To record the notification message do the following:
• Insert the Product CD you received with the Call Recorder Single
Digital into your PC.
• On it locate the folder ‘Utils’ and open it.
• In this folder locate ‘vcFTPAccounts.exe’
• Install this application and open it.
• Select the tab ‘Notification message’
Connect a headset with microphone or microphone to your PC, or use
the built in microphone on your PC.
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45
• Press the
key to start recording the message.
• Speak the message into the microphone.
• Press the key when you are finished.
• Press the key to listen to the recorded message.
• Press to save the message to the Call Recorder,
the below shown dialogue box will open
or
• Press . If you want to try again.
• Fill in the required IP address and FTP username and password,
then click ‘OK’
The Notification message is now transferred to the Call Recorder.
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9 Monitoring
Monitoring of the telephone lines is a feature of the Call Recorder that
allows the user to listen in on the recording of the telephone
conversations.
9.1 Monitoring on the desktop model
• Press the function key to open the monitor function.
• Press the line/channel number to monitor.
When line 1 has a call it will be audible through the speaker after
pressing the speaker key. Use the volume keys to control the
loudspeaker volume.
Stop the monitor by pressing soft-key STOP
STOPSTOP
STOP or by pressing the key.
• Pressing numbers 1
1 1
1 or 2222 will change the monitor to the other
line/channel, the display will show the line status.
Line 2 – (no number)
Free.
Friday 10-07-2009 12:39
Monitor on line 1
Line/Channel Monitor
(press 1 or 2)
STOP
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10 The Information menu
The Call Recorder Single Digital has an information menu with some
statistical information.
• Press the function key to open the information menu.
• Press NEXT
NEXTNEXT
NEXT to continue the Information menu.
In this example there is 3645 hours of recording time free on the
internal Commpact Flash card.
• Press NEXT
NEXTNEXT
NEXT to continue the Information menu.
• Press START
STARTSTART
START to format the SD card.
• Press NEXT
NEXTNEXT
NEXT to continue with the Information menu.
• Press INFO
INFOINFO
INFO to start the listing of various hardware, software and
configuration information.
• Press NEXT
NEXTNEXT
NEXT to continue with the Information menu.
Format SD Card
NEXT START STOP
Free on disk: 3645 Hours
NEXT STOP
Information
NEXT INFO STOP
Free on SD: 119 Mb
NEXT STOP
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• Press START
START START
START to start a firmware update of the Single Digital.
NOTE
NOTENOTE
NOTE 1
1 1
1: To do that you need an SD card with a specific file on it that
contains a firmware upgrade for the Single Digital. Upgrades will be
made available periodically on our website.
NOTE
NOTENOTE
NOTE 2
2 2
2: Do not unplug or otherwise disturb the upgrading process, or
the Single Digital may become unoperative. In such cases the recorder
must be returned to your dealer for repair.
• Press STOP
STOPSTOP
STOP to exit the Information menu.
Software Update
START STOP
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11 LAN Settings
The Call Recorder Single Digital has an Ethernet port. The network
interface supports the following protocols:
• FTP server
• SMTP client for sending email messages to a SMTP server
• Telnet for remote configuration
• NTP for automated adjustments of the system clock
• A propriety protocol for streaming audio for remote monitoring
FTP server is used by the Call Recorder Access System for network access
to the database in the recorders and playback and archiving of
recordings. It can also be used to give other (custom) applications access
to the recordings in the recorder.
SMTP gives the recorder the ability to send emails. This has two
functions. The first one is that the recorder can send recordings as an
attachment to the user. The second is that the recorder can send status
updates about the system health, for example that the telephone line is
disconnected or that the system is ok.
Telnet give the possibility to a systems manager to access an internal
settings menu from remote.
The NTP (Network Time Protocol) is a great method to synchronise the
clock of the recorder with an external one somewhere on the network.
RTR monitoring is available for users of this special PC software. It will
be described later in this manual.
11.1 Network active
To begin the network configuration on the desktop model press:
• Press the function key to enter the network settings.
• Press CHANGE
CHANGECHANGE
CHANGE to enable the network.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
Network active: No
CHANGE STOP
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11.2 FTP active
FTP stands for File Transfer Protocol.
• Press CHANGE
CHANGECHANGE
CHANGE to enable FTP.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
11.3 FTP user
The FTP user is the user name to be used by FTP clients such as the Call
Recorder Access software to log on to the recorder.
• Press CHANGE
CHANGECHANGE
CHANGE to change the FTP user name.
• Enter the FTP user name
Use the numerical keys to enter the FTP user name. Use to switch
between upper case and lower case characters. The charcter preceding
the cursor will be toggled.
• Press STORE
STORESTORE
STORE to save the FTP user name.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
11.4 FTP password
The FTP password is the password that goes with the FTP user name.
FTP user: vidicode»
STORE << CLEAR CANCEL
FTP user: 0000
NEXT CHANGE STOP
FTP active: No
NEXT CHANGE STOP
Call Recorder Single Digital manual ©Vidicode 2011-2014
51
• Press CHAN
CHANCHAN
CHANGE
GEGE
GE to change the FTP password.
Use the numerical keys to enter the FTP password. Use
to switch
between upper case and lower case characters. The charcter preceding
the cursor will be toggled.
• Press STORE
STORESTORE
STORE to save the FTP password.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
11.5 FTP server port
FTP server port is the port number through which an FTP client can log
on to the recorder. The FTP server port is default set to 21, as is most
common. If there is no direct reason to change the FTP server port it is
best left unchanged.
• Press CHANGE
CHANGECHANGE
CHANGE to change the FTP server port number
Use the numerical keys to enter the FTP server port number.
• Press ST
STST
STORE
OREORE
ORE to save the FTP server port number.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
FTP port: »
CANCEL
FTP port: 21
NEXT CHANGE STOP
FTP pwd: 0000
NEXT CHANGE STOP
FTP pwd: 123»
STORE << CLEAR CANCEL
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11.6 DHCP server
In case a DHCP server is used on the network the DHCP server option
must be enabled. In case a DHCP server is not used on the network it
must be disabled.
• Press CHANGE
CHANGECHANGE
CHANGE to enable DHCP server.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
When a DHCP server is used, the IP and Gateway addresses are
automatically assigned. Without DHCP server you must manually enter
these IP addresses.
11.7 IP address
As part of the network the recorder needs an IP address. In case a DHCP
server is used (see previous item) the DHCP server will assign an IP
address. In case a DHCP server is not used a static IP address must be
assigned to the recorder.
• Press CHANGE
CHANGECHANGE
CHANGE to enter the IP address
Use the numerical keys to enter the IP address.
• Press ST
STST
STORE
OREORE
ORE to save the IP address.
IP addr: »00.000.000.000
STORE << >> CANCEL
IP addr: 0.0.0.0
NEXT CHANGE STOP
DHCP server: Yes
NEXT CHANGE STOP
DHCP server: No
NEXT CHANGE STOP
Call Recorder Single Digital manual ©Vidicode 2011-2014
53
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
11.8 IP subnet mask
The IP subnet mask is used if access from outside the network is
required. In this case the Gateway must be entered as well.
• Press CHANGE
CHANGECHANGE
CHANGE to change the IP subnet mask
• Enter the IP subnet mask
Use the numerical keys to enter the IP subnet mask.
• Press STORE
STORESTORE
STORE to save the IP subnet mask.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
11.9 Gateway
The Gateway is used if access from outside the network is required. If so
the Gateway and the IP subnet mask must be entered.
• Press CHANGE
CHANGECHANGE
CHANGE to enter the Gateway address.
Use the numerical keys to enter the Gateway.
• Press STORE
STORESTORE
STORE to save the Gateway.
Gateway: »00.000.000.000
STORE << >> CANCEL
Gateway: 0.0.0.0
NEXT CHANGE STOP
IP mask: »55.255.255.000
STORE << >> CANCEL
IP mask: 255.255.255.0
NEXT CHANGE STOP
Call Recorder Single Digital manual ©Vidicode 2011-2014
54
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
11.10 IP name
Aside from the IP address the Call Recorder can also be addressed by an
IP name if your DNS server supports this function.
• Press CHANGE
CHANGECHANGE
CHANGE to enter an IP name.
Use the numerical keys to enter an IP name.
• Press STORE
STORESTORE
STORE to save an IP name.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
11.11 E-mail
Status reports and malfunctions can be emailed to this Email address.
• Press CHANGE
CHANGECHANGE
CHANGE to enter an Email address
Use the numerical keys to enter the Email address.
• Press STORE
STORESTORE
STORE to save the Email address.
• Press NEXT
NEXTNEXT
NEXT to move on to the next menu item.
E-mail: crsd@vidicode.nl»
STORE << CLEAR CANCEL
E-mail: crsd@vidicode.nl
NEXT CHANGE STOP
IP name: SingleDigital»
STORE << CLEAR CANCEL
IP name: SingleDigital
NEXT CHANGE STOP
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Recording can be emailed according to the extension\email list. For the
email list to be operable the main email address has to be a valid email
address.
11.12 Reply address
Because the Call Recorder cannot receive Email, the Emails sent require
another reply address.
• Press CHANGE
CHANGECHANGE
CHANGE to enter a reply address
Use the numerical keys to enter the Email reply address.
• Press STORE
STORESTORE
STORE to save the Email reply address.
• Press NEXT
NEXTNEXT
NEXT to move on to the next menu item.
11.13 SMTP server IP address
The recorder requires the IP address of the SMTP server to send Email. In
case a local SMTP server is used the IP number can be entered directly. In
case of an SMTP server outside the network both the Gateway
GatewayGateway
Gateway and the
Subnet Mask
Subnet MaskSubnet Mask
Subnet Mask need to be set later on.
• Press CHANGE
CHANGECHANGE
CHANGE to enter the IP address of the SMTP server.
Reply: crsd@vidicode.nl»
STORE << CLEAR CANCEL
SMTP srv:
0.0.0.0
NEXT CHANGE STOP
Reply: crsd@vidicode.nl
NEXT CHANGE STOP
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Use the numerical keys to enter the IP address of the SMTP server. Either
an IP number or IP name are allowed. In case an IP name is used the DNS
server needs to be configured.
• Press STORE
STORESTORE
STORE to save the IP address of the SMTP server.
• Press NEXT
NEXTNEXT
NEXT to move on to the next menu item.
11.14 SMTP server port
SMTP-server port is the port number through which the connection is to
be made with the SMTP server. The SMTP-server port is default set to 25.
Do not change the SMTP port number when this value is not explicitly
changed in the SMTP server.
• Press CHANGE
CHANGECHANGE
CHANGE to change the SMTP port number.
Use the numerical keys to enter the SMTP port number.
• Press STORE
STORESTORE
STORE to save the SMTP port number.
• Press NEXT
NEXTNEXT
NEXT to move on to the next menu item.
11.15 Domain name
The domain name of the SMTP server is also required. In case the SMTP
server is on the network the network domain is required. In case the
SMTP server is outside the network the domain name of the SMTP server
is required. Contact your provider for more information.
SMTP port: »
CANCEL
SMTP srv: 0.0.0.0»
STORE << CLEAR CANCEL
SMTP port: 25
NEXT CHANGE STOP
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• Press CHANGE
CHANGECHANGE
CHANGE to enter the domain of the SMTP server.
Use the numerical keys to enter the domain of the SMTP server.
• Press STORE
STORESTORE
STORE to save the domain of the SMTP server.
• Press NEXT
NEXTNEXT
NEXT to move on to the next menu item.
11.16 DNS server
In case an IP name has been configured for your SMTP server you need
to configure the IP number of the Domain Name Server.
• Press CHANGE
CHANGECHANGE
CHANGE to enter the IP number of the DNS server
Use the numerical keys to enter the DNS server.
• Press STORE
STORESTORE
STORE to save the IP number of the DNS server address.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
DNS srv: »0
0.000.000.000
STORE << >> CANCEL
Domain: vidicode.nl»
STORE << CLEAR CANCEL
DNS srv: 0.0.0.0
NEXT CHANGE STOP
Domain: vidicode.nl
NEXT CHANGE STOP
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11.17 NTP server
If it is possible that on your network the Call Recorder has access to an
NTP (Network Time Protocol) server, it is recommended that you enable
it because it will give the recorder an accurate time reference.
• Press CHANGE
CHANGECHANGE
CHANGE to enter the NTP server address.
Use the numerical keys to enter the NTP server. Either an IP number or IP
name are allowed. In case an IP name is used the DNS server needs to be
configured.
• Press STORE
STORESTORE
STORE to save the NTP server address.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
11.18 NTP port
NTP port is the port number through which the recorder as a client can
connect to the NTP server. The NTP port is default set to 123. Consult the
network manager for the port number.
• Press CHANGE
CHANGECHANGE
CHANGE to change the NTP server port number.
Use the numerical keys to enter the NTP port number.
NTP port: »
CANCEL
NTP srv: 0.0.0.0»
STORE << CLEAR CANCEL
NTP port: 123
NEXT CHANGE STOP
NTP srv: 0.0.0.0
NEXT CHANGE STOP
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• Press STORE
STORESTORE
STORE to save the NTP server port number.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
11.19 GMT correction
GMT correction
GMT correctionGMT correction
GMT correction property is used to identify the time zone. NTP server
normally issues GMT (also know as UTC). GMT correction can be set in
half hours from -15:00 to + 15:00.
• Press CHANGE
CHANGECHANGE
CHANGE to set GMT correction. Keep pressing CHANGE
CHANGECHANGE
CHANGE to
increase the correction. It will start with + 1:00, keep pressing
CHANGE
CHANGECHANGE
CHANGE to increase. After + 15:00 there will appear - 15:00.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
GMT correction refers to winter time. Summertime / Daylight saving
time and Wintertime are corrected automatically.
11.20 Telnet
Telnet can be used to log on to the recorder and configure it from your
PC remotely. If required contact your supplier for more details.
• Press CHANGE
CHANGECHANGE
CHANGE to enable TelNet.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
TelNet active: Yes
NEXT CHANGE STOP
TelNet active: No
NEXT CHANGE STOP
GMT correction: 00:00
NEXT - CHANGE + STOP
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11.21 Service timer
The Service timer determines the performance of the network
connection. Default the Service timer is set to Automatic. Changing the
setting should only be done when advised by a service engineer to solve
problems.
• Press CHANGE
CHANGECHANGE
CHANGE to change the Service timer.
The following settings are available: S1-S5, F1-F3 and U1-U3.
Where S stands for Slow, F for Fast and U for Ultra fast.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
11.22 Monitor active
The monitor function allows you to listen to the conversations that take
place. This requires the RTR Call Monitor software, which connects with
the recorder over the network.
• Press CHANGE
CHANGECHANGE
CHANGE to enable the Monitor.
• Press NEXT
NEXTNEXT
NEXT to move on to the Monitor password.
The monitor password is used to log on to the recorder. This password
must also be set in the RTR Call Monitor software.
• Press CHANGE
CHANGECHANGE
CHANGE to enter a password
• Press STOP
STOPSTOP
STOP to exit the network setting menu
Monitor pwd: 0000
CHANGE STOP
Monitor active: No
CHANGE STOP
Service Timer: Auto
NEXT CHANGE STOP
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Use the numerical keys to enter the Monitor password. Use
to
switch between upper case and lower case characters. The charcter
preceding the cursor will be toggled.
• Press STORE
STORESTORE
STORE to save the Monitor password.
Monitor pwd: 123»
STORE << CLEAR CANCEL
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12 Encrypted recording
The Call Recorder Single Digital features a system for encrypted
recording whereby IC cards called CryptoCards are used as a key.
Encrypted recordings are made to prevent unauthorized playback of and
listening to recordings. The system is very safe and recommended when
some sort of security breach is possible. Examples of such a situation are:
• The recorder is connected to a network or even internet and
there are reasons to think that password security is not enough.
• The recorder can be accessed and operated by persons who are
not allowed to listen to all recordings and there are reasons to
think that password security is not enough.
• Privacy is considered to be an issue and therefore strict
procedures must be maintained around listening to the
recordings.
The CryptoCard is a chip card that holds the key to the encryption and
decryption. Encrypted recordings can only be played back together with
the original or a matching CryptoCard and its password.
The recorder is equipped with an external card reader specifically for
this purpose; it is located on the left front side of the device.
CryptoCards can be obtained from your Vidicode products supplier. The
use of the CryptoCard encryption function is enabled in the Settings
menu. See § 4.14 to enable the use of a CryptoCard.
12.1 Several types of CryptoCard
As mentioned there are cards that can be used for recording and for
playback and there are cards that can be used for recording only, the so
called “Privacy Cards”. It is important to understand the difference.
• When it is important to be able to listen to recordings on the
recorder, use the standard CryptoCard.
• When you prefer that it is not possible to listen to recordings on
the recorder, use the CryptoCard Privacy card.
It is also possible to supply sets of individual cards with a “Master Card”
that can be used to decode all the individual cards. The application is
when employees are only allowed to listen to their own recordings
while, when needed, the management must have the ability to listen to
all recordings.
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12.2 Insert a CryptoCard into the recorder
Insert the CryptoCard into the Call Recorder Single Digital as shown in
the figure below.
12.3 The CryptoCard and its PIN and PUC code
The CryptoCard is supplied with a PUC code and a PIN code. The PIN
code is a four-digit code and is requested to enable playback of
recordings. The PUC code is a twelve-digit code and is used only when
the card has been disabled. The PIN code can be changed with the
recorder. This can be done only when the Use CryptoCard function has
been enabled..
• Press the function key.
• Press NEXT
NEXTNEXT
NEXT several times.
• Press CHANGE
CHANGECHANGE
CHANGE to change the card code.
Change Card Code
NEXT CHANGE STOP
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First enter the original card code.
• Press CONTINUE.
Enter the new card code.
• Press CONTINUE.
Repeat the new card code for confirmation.
• Press CONTINUE.
The new card code is accepted.
• Press STOP
STOPSTOP
STOP to exit the Change Card Code menu
A CryptoCard allows for two invalid PIN code entries. After the third
invalid Pin code entry the CryptoCard is disabled. The next time the
recorder will ask for the PUC code to enable the card again. The
CryptoCard allows for four invalid PUC code entries. After the fifth
invalid PUC code entry the recorder will disable the card definitively. It is
advised to keep the PUC code in a safe place.
12.4 Making an encrypted recording
To make an encrypted recording it is essential that the Use CryptoCard
function is enabled in the Recorder settings menu. Enable the Use
CryptoCard function as described in § 4.14. With Use CryptoCard
enabled it is no longer possible to make normal, unencrypted recordings
without disabling the Use CryptoCard function again.
Insert the CryptoCard in the card reader of the recorder:
When a valid CryptoCard has been inserted all recordings made
thereafter will be encrypted as long as the card remains inserted.
Removing the card disables recording automatically.
Encrypted recordings are stored as such and can be played only with a
matching CryptoCard inserted. Encrypted recordings can also be
Tuesday 21-07-09 17:11
Card insterted
New Code accepted.
STOP
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downloaded to a PC with the Call Recorder Access System software,
however, they cannot be played on the PC without a CryptoCard
matching the card used when the recording was made. See the
following section for a detailed explanation.
12.5 Playing an encrypted recording
Encrypted recordings can only be played back with the original or a
matching CryptoCard. For playback of an encrypted recording on the
recorder this works quite simply. Search and select the desired recording
as described in Chapter 5.
If playback of the encrypted recording is started the recorder will
automatically ask for the Card code.:
• Enter your card code.
After entering your PIN code the soft-key function CONTINUE is added
in the display.
• Press CONTINUE
CONTINUECONTINUE
CONTINUE to start playback of the selected recording.
It is not necessary to enter your card code every time.
12.6 Using CryptoCards on a PC
Recordings can be played on a PC with the Call Recorder Access System
application on it and with the original or matching CryptoCard.
Encrypted recordings cannot be played on the PC without the original or
a matching CryptoCard. Your supplier of the recorder can supply you
with a Card reader for your PC together with the necessary drivers.
The Call Recorder Access System application will show whether
recordings are encrypted in the "Use of CryptoCard" column. When an
encrypted recording is played the Call Recorder Access System
application will prompt you for the insertion of a matching card and the
belonging code. After that the recording will play. The Call Recorder
Access System has the ability to remove the encryption. Encrypted
recordings can be exchanged with other PC's just as any other recording.
Card Code: »
CANCEL
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13 Acknowledgements
13.1 Privacy
When recording telephone conversations the Privacy of your
conversation partner must be considered.
In some countries there is an obligation to notify your conversation
partner of the recording. Check your national legal obligations on this
and other issues concerning the use of the recorder.
In the United States, the Federal government requires that only one
person involved in a conversation must know the call is being recorded.
However, each state has its own legislation. The vast majority of states
have laws complying with the Federal “one party” requirement. A few
states, such as Florida and others, do require both parties to be aware
the call is being recorded.
The Single Digital can comply both with the one party or two party
requirements. One party simply means the person with the recorder
knows the call is being recorded. Compliance is made with two party
requirements by sounding a notification tone during the call.
13.2 Guarantee
Your Call Recorder Single Digital has a 12-month factory guarantee. The
guarantee is effective for normal use only. We would like to emphasize
that the guarantee is not valid under exceptional environmental
conditions, such as extreme temperatures or humidity levels, nor in the
unlikely event of a lightning strike. The guarantee is not valid if the
machine has not been handled properly, for example when it has been
dropped, or bumped into. In order to qualify for guarantee, you should
contact your supplier, and show the receipt. If your supplier cannot help
you, you should contact the manufacturer. The manufacturer reserves
the right to determine the final date of the guarantee period on the
basis of the date of production. Costs of transport to and from the
supplier or the manufacturer are for the buyer’s account. Guarantee is
for parts only and does not cover any costs resulting from the
breakdown of the recorder.
The Call Recorder Single Digital has various extra features that have not
been described in this manual. Additional information about this is
given in a technical information bulletin. Subjects discussed in this
technical documentation are further configuration options, remote
configuring, and how to update the firmware in the recorder. The
further configuration options concern all aspects of operation. In our
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67
experience most people are interested in configurations related to user’s
access.
13.3 Liability
Correct functioning of the Call Recorder Single Digital cannot be
guaranteed under all conditions and thus we do not accept any liability
for loss of information or other damages due to the use of the recorder.
Vidicode assumes no liability regarding incorrect notification of call
recording.
Vidicode is not a source of official interpretation of laws of any country
or state and shall not be construed as a source for making decisions.
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14 Index
AAAA
Acknowledgements 66
Alfa-numerical functions 6
CCCC
Care and Maintenance 7
Clock 31
Connect
power supply 17
telephone lines 18
Copy a selection 41
Copy recordings 39
CryptoCard 29, 63
DDDD
DHCP server 52
Domain name 56
EEEE
E-mail address
Fax Server 54, 55
Encrypted recording 62
Ethernet interface 14, 49
FFFF
FTP 50
password 50
user name 50
Function keys 20
Function-keys 5
GGGG
G.723 14
Gateway 53
Guarantee 66
HHHH
Hard disk menu 47
IIII
Index 68
Introduction 13
IP address 52
IP name 54
LLLL
Language 32
Last recording 33
Liability 67
MMMM
Menu keys 20
Menu-key indicators 21
NNNN
Network
FTP 50
gateway 53
IP address 52
Monitor 60
Service timer 60
subnet mask 53
Notification 25, 27, 44
record 44
Numberlist 28
add number 42
blacklist 28
remove number 43
view 42
whitelist 28
PPPP
Password protection 30
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remove 31
Playback 33
Power supply 17
RRRR
Recorder settings 22
Recording information 37
Reply address 55
SSSS
Search
Connected number 36
Local number 35
recordings 34
Remote number 36
Server port 51, 58
Service timer 60
Signaal-instelling 24
SMTP server 55
SMTP-server port 56
Stored recordings 34
Subnet mask 53
TTTT
TelNet 59
UUUU
User interface 20
WWWW
Wildcard 34, 39
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