Vidicode Call Recorder Single II User Manual

Download

Call Recorder Single II

Manual

V2.

V2.V2.

V2.2222

VC20

VC20VC20

VC2000002222

The

The The

The Call Recorder

Call Recorder Call Recorder

Call Recorder Single II

Single IISingle II

Single II

1. Menu-keys

2. Backlight Display

3. Function keys

4. Speaker

5. Alfa-Numerical keys

6. CryptoCard reader

7. SD inserted LED (red)

8. SD card Slot

9. Recorder keys

10. Speakerphone key

11. Volume adjustment

Connection

ConnectionConnection

Connection

1. Power

2. Ethernet/LAN

3. RS 232 Serial

4. Switch

5. Loudspeaker

6. Microphone

7. Handset

8. Handset

9. Phone line Out

10. Phone line In

Recorder

RecorderRecorder

Recorder----keys

keyskeys

keys

The recorder keys have specific functions in different situations although the operation is always very similar. During recording and playback the keys have the standard recorder key functions as explained below.

Record Backward Stop Pause/Play Forward Skip

The and keys can be used to scroll through numbers in the telephone book or through a settings menu. If no recording or playback is taking place these keys always have an Up/Down or Left/Right

function. The key will always exit the current operation.

Function

FunctionFunction

Function----keys

keyskeys

keys

Alfa

AlfaAlfa

Alfa----numerical functions

numerical functionsnumerical functions

numerical functions

Care and Maintenance

Keep the Single II dry. If it gets wet, wipe it dry immediately Liquids might contain minerals that can corrode the electronic circuits.

Use and store the Single II only in normal temperature environments. Temperature extremes can shorten the life of electronic devices and distort or melt plastic parts.

Keep the Single II away from excessive dust and dirt that can cause premature wear of parts.

Do not use harsh chemicals, cleaning solvents or strong detergents to clean the Single II.

Table of c

Table of cTable of c

Table of contents

ontentsontents

ontents

1 Operation and Important information .................13

1.1 Frequently used key indicators .............................13

1.2 Save Changes.........................................................14

1.3 Adjust the Volume ................................................14

2 Getting started .......................................................15

2.1 Out of the box.......................................................15

2.2 Connecting the power supply...............................16

2.3 Setting up the Single II for use .............................16

2.3.1

Set the clock.......................................................................... 16

2.3.2

Select the language.............................................................. 17

3 About the Call Recorder.........................................19

3.1 Automatic recording.............................................21

3.2 Notification ...........................................................21

3.3 Compression..........................................................22

3.4 Microphone mode.................................................22

3.5 Automatic Gain Control........................................22

4 Connecting to the recording source......................23

4.1 Record from an analogue telephone line ............23

4.1.1

Configure Record from Line ................................................ 24

4.2 Record from a digital telephone ..........................25

4.2.1

Configure Record from Handset.......................................... 25

4.2.2

Voice activated recording .................................................... 26

4.2.3

Set Start level, stop level and Silence Timeout ................... 26

4.3 Recording from the microphone ..........................27

5 Search and play recordings ....................................28

5.1 Search recordings..................................................29

5.2 Search according to date ......................................29

5.3 Search according to code......................................30

6 Copy recordings to SD card....................................31

6.1 Copy the last recording to SD card.......................31

6.2 Copy a selection of recordings..............................31

6.3 Copy an individual recording during playback ....32

7 Single II as Telephone.............................................33

7.1 Headset / Speakerphone .......................................33

7.2 Handset .................................................................34

7.3 Starting a call ........................................................34

7.4 Accept a call ..........................................................35

7.5 End a call ...............................................................35

8 Single II as Answering machine .............................36

8.1 Turn the answering machine On / Off..................36

8.2 Record a message..................................................37

8.3 New Messages. ......................................................38

8.4 Playback messages ................................................38

8.5 Remove messages..................................................39

8.6 System messages ...................................................40

9 The Telephone book ..............................................42

9.1 Add a contact........................................................42

9.2 Search a contact ....................................................42

9.3 Making a call from the telephone book ..............43

9.4 Edit a contact ........................................................43

9.5 Remove a contact..................................................44

9.6 Call History ............................................................44

10 Using the CryptoCard .............................................45

10.1 Insert CryptoCard into Single II.............................45

10.2 The CryptoCard and its PIN and PUC code ...........45

10.3 Making an encrypted recording ...........................46

10.4 Playing an encrypted recording............................46

11 The Network Interface ...........................................48

11.1 The Possibilities .....................................................48

11.2 Network configuration .........................................48

12 Settings ...................................................................49

12.1 Recording Source ..................................................49

12.2 Start method .........................................................50

12.3 Telephone settings................................................51

12.3.1

External handset ............................................................... 51

12.3.2

Flash time .......................................................................... 52

12.3.3

Wait after dial................................................................... 52

12.3.4

Caller ID............................................................................. 52

12.3.5

K-break detection ............................................................. 53

12.3.6

Rings to answer on ........................................................... 53

12.3.7

Rings always answer ......................................................... 53

12.3.8

Ring Volume...................................................................... 54

12.3.9

Ring frequency.................................................................. 54

12.3.10 Ring variation.................................................................... 54

12.3.11 Speaker after answer........................................................ 55

12.3.12 Maximum message time................................................... 55

12.4 Recorder Settings ..................................................56

12.4.1

CryptoCard ........................................................................ 56

12.4.2

Automatic SD Copy........................................................... 57

12.4.3

Notification ....................................................................... 57

12.4.4

Ask Store/Delete ............................................................... 58

12.4.5

Beep after store ................................................................ 58

12.4.6

Minimum call time............................................................ 59

12.4.7

Signal settings ................................................................... 59

12.4.8

Start Period ....................................................................... 61

12.4.9

Silence period.................................................................... 61

12.4.10 Compression...................................................................... 61

12.4.11 Microphone mode ............................................................ 62

12.4.12 Microphone amplification................................................ 62

12.4.13 Automatic Gain Control ................................................... 62

12.4.14 Footswitch ......................................................................... 62

12.5 Network settings...................................................63

12.5.1

Network active.................................................................. 63

12.5.2

FTP active........................................................................... 63

12.5.3

FTP user ............................................................................. 64

12.5.4

FTP password..................................................................... 64

12.5.5

FTP server port .................................................................. 65

12.5.6

DHCP server....................................................................... 65

12.5.7

IP address........................................................................... 66

12.5.8

IP subnet mask .................................................................. 66

12.5.9

Gateway ............................................................................ 67

12.5.10 IP name.............................................................................. 68

12.5.11 NTP server.......................................................................... 68

12.5.12 NTP port ............................................................................ 69

12.5.13 GMT correction ................................................................. 69

12.5.14 Monitor Active .................................................................. 70

12.6 Clock ......................................................................70

12.7 Password................................................................71

12.8 Language...............................................................72

12.9 Reset all Values .....................................................72

13 Acknowledgements................................................74

13.1 Guarantee..............................................................74

13.2 Liability ..................................................................74

14 Index........................................................................75

1 Operation and Important information

The Call Recorder Single II comes in different versions; the HD9900 with or without activated SD-interface and the Flash 10 with or without activated SD-interface. In this manual it is assumed that the Single II has an activated SDinterface. The menu options and possibilities of the recorder may be different to what you see in this manual if you have a Single II without SD-interface option.

The Single II has a common menu driven user interface. Most functions and operations are initiated by pressing a function key followed by a sequence of display determined menu keys. The use of function keys and menu keys is indicated as follows:

Function keys

Function keysFunction keys

Function keys The most frequently used functions of the Single II have been grouped in the function keys. Pressing one of the function keys will always result in a display where the various options are assigned to the four menu keys.

Menu keys

Menu keysMenu keys

Menu keys After pressing a function key the available options are assigned to the four menu keys. The operation of the menu keys is determined by the text in the display right above the corresponding key. If there is an underlying menu the MENU

MENUMENU

MENU key will open this menu.

Example with the keys:

In this example you can open the Telephone settings menu by pressing the corresponding MENU key.

1.1 Frequently used key indicators

The following menu key functions are consistently used throughout the manual.

Telephone Settings

NEXT MENU STOP

MENUMENU

MENU in the display indicates the presence of an underlying menu

• Press MENU

MENUMENU

MENU to open the underlying menu

NEXTNEXT

NEXT in the display indicates the presence of more menu items

• Press NEXT

NEXTNEXT

NEXT to jump to the next menu item

BACK

BACKBACK

BACK in the display indicates the presence of an embracing menu

• Press BACK

BACKBACK

BACK to return to the embracing menu

STOP

STOPSTOP

STOP in the display indicates the absence of an embracing menu

• Press STOP

STOPSTOP

STOP to return to operating mode

CHANGE

CHANGE CHANGE

CHANGE will toggle the item in the display between "On" and "Off"

The different models Single II use a Drive or Flash Disk with an optional SD card as additional storage medium. In the operations and settings menus the available options will be displayed as DISK

DISKDISK

DISK or SD

SDSD

SD.

1.2 Save Changes

After altering the settings the alterations have to be confirmed. After pressing STOP the display as shown below will appear.

YES

YESYES

YES returns the Single II to normal use with changed settings

NONO

NO returns the Single II to normal use without changed settings

CANCEL

CANCELCANCEL

CANCEL returns to the settings

1.3 Adjust the Volume

The speaker volume of the Single II can be adjusted easily. Use the + and - keys below the speaker to adjust the volume. The volume can be set separately for speakerphone and handset use.

Save Changes?

YES NO CANCEL

2 Getting started

In this Chapter the connections of the Single II are described. There are different types of the Single II:

Single II Flash 10 ( max. 10 hours recording capacity on Flash disk) Single II HD 9900 (max. 10.880 hours recording capacity on Drive.)

2.1 Out of the box

In the box of the Single II you will find:

• Call Recorder Single II

• Power adapter

• Flat telephone cable

• Curled telephone cable

• Quick guide

• CD containing manual

Options with the Call Recorder Single II:

• SD activation card + SD card & SD access system license

• Call Recorder SD Access software

• Araña web interface

• Handset

• Headset

• Microphone

2.2 Connecting the power supply

The Single II is powered through a wall socket power adapter.

• First connect the power adapter to the wall socket.

• Then connect the mini jack of the adapter to the Power connector

on the back side of the Single II.

2.3 Setting up the Single II for use

To configure the Single II for use the Clock needs to be set and the Language needs to be selected. Setting the Clock and selecting the Language are described in the next two paragraphs.

2.3.1 Set the clock

Set the clock as follows:

• Press Configuration

ConfigurationConfiguration

Configuration function key and press NEXT

NEXTNEXT

NEXT five times.

• Press CHANGE

CHANGECHANGE

CHANGE to set the clock

Clock: Fri 05-08-11 14:31

NEXT CHANGE STOP

• Press keys 1 - 7 to set the day:

1 = Sunday 2 = Monday 3 = Tuesday 4 = Wednesday 5 = Thursday 6 = Friday 7 = Saturday

• Enter the date (format depends on selected language)

• Enter the time

• Press STORE

STORESTORE

STORE to save the time.

Other options:

• CANCEL

CANCELCANCEL

CANCEL to return to previous set time.

• <<

<<<<

<< and >>

>>>>

>> to move the cursor.

• Press NEXT

NEXTNEXT

NEXT twice to continue with language selection.

2.3.2 Select the language

Select the language as follows:

• Press Configuration

ConfigurationConfiguration

Configuration function key and press NEXT

NEXTNEXT

NEXT seven times

Clock: Tue 02-08-11 14:31

STORE << >> CANCEL

Clock: Tue 05-08-11 14:31

STORE << >> CANCEL

Clock: Fri 05-08-11 14:31

STORE << >> CANCEL

• Press CHANGE

CHANGECHANGE

CHANGE to scroll through the available languages.

• Press STOP

STOPSTOP

STOP to return to the main display.

Together with the Language the date format can change also: Standard date format is: DD-MM-YY When set to "American" the format is changed to : MM-DD-YY

Setting the Call Recorder up for recording is described in the next chapter.

Language: English

NEXT CHANGE STOP

3 About the Call Recorder

The Single II is designed for continuous unattended recording. Recordings can be started and stopped automatically for each individual call. The method of automatic starting and stopping of recordings can differ for the various configurations. Please check the Chapter 12 about the Settings for details. There are different versions of the Single II. The use and operation for the different models is exactly the same. In the Search/Playback menu you will be prompted to select "Disk" or "SD" before the menu continues. The Call Recorder Single II comes in different versions; the HD9900 and the Flash 10. In this manual it is assumed that the Single II has an activated SDinterface. The menu options and possibilities of the recorder may be different to what you see in this manual if you have a Single II without activated SD-interface.

Drive

DriveDrive

Drive or Flash

or Flash or Flash

or Flash

Depending on the model the Single II has an internal Drive or Flash Disk. All recordings are stored digitally on one of the available data carriers. The storage capacity of the Drive ensures the Call Recorder's ability of long term unattended recording. Other advantages of the Call Recorder are that recordings are randomly searchable. If the SD card option is purchased from Vidicode, the SD Access software will give quick and easy access to the database of recordings on the SD card.

The Single II issues a warning when the Drive is getting full. If the warning is ignored the oldest recordings will be overwritten by the newest. Stored recordings can be archived using the optional Call Recorder Access software. It is also possible to copy recordings from the Drive to SD. Copying recordings to SD can be done in different ways for different purposes. It is possible to copy one recording, copy a selection of recordings or copy all new recordings automatically. Recordings on SD can be viewed and played with the SD Access software that comes with the SD card option.

Compression

CompressionCompression

Compression

The digital format of the recordings is determined by the use of speech compression. The Call Recorder compresses recordings default according to the GSM format. This type of compression has a good balance between audio quality and recording size and is compatible for most Windows versions. Compressed recordings take up 1/5th of the size of uncompressed recordings. Therefore the compression has a profound effect on the storage capacity of the Call Recorder in terms of recording time.

Net

NetNet

Network Interface

work Interfacework Interface

work Interface

All Singles have a Network interface. The Single II can be connected to a PC or computer network through the Ethernet interface. With its own IP address the Call Recorder acts as an Ftp-server from which recordings can be downloaded. The optional Call Recorder Access software can be used to connect to the Call Recorder over the network to retrieve recordings from the Single II and archive the recordings on the PC. The Call Recorder Access software has extensive archiving capabilities including the creation of special archives suited for backup on CD. The Ethernet connection also allows for RTR Call monitoring over the network. The optional RTR Call Monitor software can be used to monitor all connected telephone lines over the network.

Search Search

Search and playback

and playbackand playback

and playback

The Single II has its own menu driven search function to find and play specific recordings. Recordings can be searched for according to Date and Code, by default the Called number or Caller ID will be stored as Code. The Single II has an internal speaker for playback of recordings.

Security

SecuritySecurity

Security

All recordings can be encrypted. The Single II uses the CryptoCard option for this feature. Playback of encrypted recordings is impossible without the CryptoCard. Playback of encrypted recordings on a PC is possible only with the optional CryptoCard reader in conjunction with the original or a matching CryptoCard.

3.1 Automatic recording

Automatic recording is determined by the Start Method in the configuration, see § 12.2 for a description. When the recording Start Method is set to "Manual" recordings can be started manually using the recorder keys.

NOTE

NOTENOTE

NOTE: There is one setting with which Automatic recording is not possible: When the use of the announcement message has been enabled the recording of outgoing calls need to be started

manually. For incoming calls the recording announcement message is played when the phone is picked up.

For outgoing calls it is not possible to determine what the correct moment is to play the message. Therefore the recording can only be started manually and the message is played directly after the recording is started. The display will show START

STARTSTART

START when the announcement message has been

selected in the menu.

3.2 Notification

In certain countries or regions the recording of the telephone call has to be announced to the remote caller. There are two ways to let the remote caller know the call is being recorded

Notification tone. The notification tone is a regularly returning beep. The beep can be heard both by the local and the remote caller. The Single II features a smart notification tone where the beep is sounded only when a silence occurs during the call. This way you can always be sure the remote caller will hear the beep.

Notification message: The notification message is a spoken message that can notify the callers the call is being recorded. The message has to be recorded first. The notification message is given on a different moment for incoming and outgoing calls. For incoming calls the message is given when the phone is being picked up. For outgoing calls the moment of playing the message is determined manually. The reason is that the Single II cannot determine when the remote side picks up the phone. Even when Automatic recording is enabled the recording of outgoing calls has to be started manually when the notification message is enabled. The recording is started by

pressing START

STARTSTART

START in the display. The notification message is played when

the recording is started.

The notification tone and message can be enabled separately and simultaneously. See § 12.4.3 for details.

3.3 Compression

The recording quality refers to the format of the file that the recording is stored in. The file format is determined by the way the recording is compressed. The compression in turn determines the file size and the quality of the recording. A high compression rate generally has a poorer quality.

The Single II supports 2 different formats. The table below shows the relation between recording quality and storage capacity.

Recording

Recording Recording

Recording quality

qualityquality

quality

Flash 10

Flash 10Flash 10

Flash 10 SD 2GB

SD 2GBSD 2GB

SD 2GB SSD 64

SSD 64SSD 64

SSD 64GB

GBGB

GB Bytes/Sec.

Bytes/Sec.Bytes/Sec.

Bytes/Sec.

G.711 A-law 2 hrs 69 hrs 2208 hrs 8000 GSM 10hrs 340 hrs 10880 hrs 1625

By default the Single II is set to record in GSM compression format.

3.4 Microphone mode

When using an External Microphone it should be connected to the microphone connection that is associated with the option to connect a headset.

The microphone mode is set in § 12.4.11.

3.5 Automatic Gain Control

Automatic Gain Control adjusts the recording level of the local and remote voice to attain similar audio levels during playback of the recording. The Automatic Gain Control is enabled by default to ensure the recording quality for the local and remote voice. Automatic Gain Control is set in § 12.4.13.

4 Connecting to the recording source

The Single II can record from analogue phones, from digital phones or from a microphone.

When recording from an analogue

analogueanalogue

analogue phone line the Call Recorder is connected to the phone line (either series or in parallel) and can start and stop recording automatically or manually. When recording from an analogue phone follow instructions in § 4.1.

When recording from a digital phone the Call Recorder is connected to the handset of the phone. As "Off Hook" and "On Hook" cannot be detected, automatic recording is realised by Voice Activation, or using a switch. Voice activated recording requires the setting of the Start and Stop levels and the Silence period. When recording from a digital phone follow instructions in § 4.2.

The Single II can also record from a microphone

microphonemicrophone

microphone. The Single II can record from the internal microphone or record from an external microphone connected to the microphone connection at the back of the device. See

§ 4.3 for details.

4.1 Record from an analogue telephone line

Connect the Single II between your telephone line wall socket and your telephone.

Use the existing telephone line of the telephone to connect the Single II to the telephone line wall socket. The telephone line is connected to the Phone Line In port. Use the supplied flat cable with two RJ11 connectors to connect the telephone to the Call recorder. Connect the cable to the Phone Line

Line Line

Line Out

OutOut

Out

port on the Single II.

4.1.1 Configure Record from Line

• Press the Configuration

Configuration Configuration

Configuration function key to enter the settings.

• Press CHANGE to select "Line".

• Press NEXT

NEXTNEXT

NEXT to move to the Start method setting:

• Press CHANGE

CHANGECHANGE

CHANGE to select "Series Off Hook".

Other Start Method options are:

- Parallel Off Hook

- Series + Parallel

- Voice Activated

- Close Contact

- Manually

These options can be used in deviant configurations.

• Press STOP

STOPSTOP

STOP to quit the settings menu or continue with the settings

in § 12.3.

Start: Series off-hook

NEXT CHANGE STOP

Record from: Line

NEXT CHANGE STOP

4.2 Record from a digital telephone

Connect the Single II between your telephone and the telephone handset.

Use your existing telephone handset cable from your telephone to connect the Single II to the telephone. Use the supplied curled cable with two RJ10 connectors to connect your telephone handset to the Call recorder Single II.

4.2.1 Configure Record from Handset

Press the Configuration

Configuration Configuration

Configuration function key to enter the settings.

• Press CHANGE

CHANGECHANGE

CHANGE to select "Handset".

• Press NEXT

NEXTNEXT

NEXT to move to the "Start method" menu item .

Record from: Handset

NEXT CHANGE STOP

• Press CHANGE

CHANGECHANGE

CHANGE to select "Voice activated".

Other Start Method options are:

• Close Contact

• Manually (for manual recording)

Some digital phone systems have a contact switch which breaks or makes contact when the phone is taken Off Hook. The making or breaking contact is used by the Call Recorder to Start or Stop a recording. Close Contact

Close ContactClose Contact

Close Contact can be selected if the digital phone system is

equipped with a Contact connecting.

4.2.2 Voice activated recording

The principle behind voice activated recording is quite simple. When the Single II detects a "certain" amount of audio signal on the handset it will assume a call is taking place. The "certain" amount is a level that can be set in the Signal settings (§ 12.4.7). This level is called the Startlevel.

4.2.3 Set Start level, stop level and Silence Timeout

The Start

StartStart

Start-level determines the level above which the Single II will assume a call is taking place and start recording. More or less the same principle applies to the stopping of the recording.

When the Single II detects that the audio level falls below the set Stop

StopStop

Stop

level

levellevel

level (§ 12.4.7) the Single II will assume the call has ended

The Silence

SilenceSilence

Silence timeout

timeouttimeout

timeout is a period of time in seconds that prevents a premature stop when the audio level drops below the Stop level. The recording will be stopped only if the audio level remains below the Stop level for the time of the set Silence timeout. Now when a silence occurs in a call the recording continues for at least the Silence timeout. If during the recording in the Silence timeout period the audio level exceeds the Stop level again the recording will continue. When a call has ended the audio level will drop below the Stop level and the recording will be stopped after the Silence timeout has passed.

Start: Voice activated

NEXT CHANGE STOP

The setup of Voice Activated Recording is all about finding the correct level for the Start and Stop levels and a comfortable time for the Silence timeout. These settings can vary substantially between different situations and are subject to personal preferences.

Voice activated recording can also be used for making microphone recordings, for instance during the recording of meetings.

4.3 Recording from the microphone

The Single II has two different microphone options to record from. An internal microphone that is used for the Speakerphone function, the other is the microphone port to which an external microphone can be connected. See § 12.4.11 through § 12.4.13 for details about the settings.

A quick microphone recording can be started when the telephone is idle.

• Press the Rec

RecRec

Rec. key and the Play/Pause key at the same

time.

The display will indicate that a microphone recording is taking place.

• Press the Stop key to stop the recording.

• Enter a Code to store with the recording

• Press STORE

STORESTORE

STORE to store the recording

For regular or automatic recording from a microphone the recording source can be set to Microphone. For Start method the same options are available as for "Handset" recording source. See § 4.2.1 for details.

Code = ________________

STORE DELETE

Recording Microphone!

03-07 16:15 0:00:15

5 Search and play recordings

The Single II has three different kinds of recordings. They are:

- Call recordings,

- Microphone recordings,

- Answering machine messages.

Search and playback of these recordings is initiated with the corresponding function keys. Each recording type has its own Search and playback function key.

The search and playback menus and operation for the different recordings are virtually the same.

Recordings can be searched for according to Date and Code. For all recordings the date of the recording is stored with the recording. The Code of a recording can be addressed when storing the recording. By default the dialled number or the caller ID is used as Code of a recording.

When a search is started one has to choose between searching the SD card or the Disk. Searching the SD or the Disk is done in exactly the same way. During the search the  character can be used as a wildcard. The wildcard is default used for the Code search string. This way the search is performed on Date and time only. In the next paragraphs the searching for the various recordings is described.

5.1 Search recordings

In this example it is assumed that you have a Single II with SD option.

• Press one of the Playback function keys (Calls),

(Microphone), (Messages).

Then choose from the following options:

- Press DISK

DISKDISK

DISK to search the Drive / Flash disk for the desired recordings

- Press SD

SDSD

SD----CARD

CARDCARD

CARD to search the SD-card for the desired recordings

- Press LAST

LASTLAST

LAST to play the last recorded call. (If available)

When SD

SDSD

SD or DISK

DISKDISK

DISK is chosen the search continues as below.

5.2 Search according to date

Following from the previous paragraph

• Enter the date of the call you want to search for.

• Press SEARCH

SEARCHSEARCH

SEARCH to execute the entered query.

In this example 23 recordings were found. Now the recorder keys can be used to select and play the recordings.

Other options are:

SEARCHSEARCH

SEARCH to start a new search CODE

CODECODE

CODE to expand the search to the code of the recording. The code search is described below. STOP

STOPSTOP

STOP to quit searching.

31-07-14 09:48 1/23

SEARCH CODE STOP

Calls from 31-07-14

SEARCH CODE STOP

5.3 Search according to code

In the previous paragraph the search according to date has been described. The search can be expanded to incorporate the code of the recording. Throughout the search the code can be incorporated as follows:

• Press CODE

CODECODE

CODE when you are in the search menu.

• Enter the desired code you want to search for.

• Press SEARCH

SEARCHSEARCH

SEARCH to search for the entered code.

Now the recorder keys can be used to select and play the found recordings.

Example: The date search string "----03

0303

03----11114444 will return all the calls from March 2014. The date search string "--------11114444 will return all the calls from the year 2014. The code search string 234

234234

234 will return all the calls that contain the

number 234.

31-07-14 09:48 1/11

SEARCH CODE STOP

Code = ._______________

SEARCH CODE STOP

6 Copy recordings to SD card

This paragraph is only applicable if your Single II has an

This paragraph is only applicable if your Single II has an This paragraph is only applicable if your Single II has an

This paragraph is only applicable if your Single II has an activated SD

activated SD activated SD

activated SD

interface

interfaceinterface

interface....

It is possible to copy recordings from the internal disk or Flash memory to SD card. There are different ways to copy recordings to SD card. A copying action is always preceded by a Search action. It is possible to copy a recording while playing it back, or a selection of recordings can be made first, either per day, per month or per week.

6.1 Copy the last recording to SD card

• Press one of the Playback function keys

(Calls), (Microphone), (Messages).

• Press LAST

LASTLAST

LAST to start the playback

• Press copy function key:

• Press START

STARTSTART

START to start copying the last recording.

• Press CANCEL

CANCELCANCEL

CANCEL to cancel the copy.

6.2 Copy a selection of recordings

• Press one of the Playback function keys

(Calls), (Microphone), (Messages).

Playback Calls

DISK SD-CARD LAST STOP

Copy Recording to SD-Card

START CANCEL

Playback Calls

DISK SD-CARD LAST STOP

• Select DISK

DISKDISK

DISK

• Use the numerical keys to enter a date.

Entering the date or code to search for you can use the  key as wildcard. For example enter :11:09 to search for all recordings from

November 2009. The

and keys can be used to move the cursor

left or right.

• Press the function key to open the Copy mode and copy all 11 Recordings to SD.

• Press SEARCH

SEARCHSEARCH

SEARCH to start copying the recordings.

• Press CANCEL

CANCELCANCEL

CANCEL to cancel the copy.

6.3 Copy an individual recording during playback

First select the recording you want to copy as described in chapter § 5.1.

Press to start the playback then press the function key.

• Press START

STARTSTART

START to start copying the recording.

31-07-11 09:48 1/11

SEARCH CODE DELETE STOP

Copy Recording to SD-card

START CANCEL

7 Single II as Telephone

The Single II is a Call Recorder aimed at the automatic recording of telephone conversations. The Single II can be connected to any regular analogue telephone line and to the handset of a digital telephone. It is meant to automatically record telephone calls. Telephone calls are recorded on Flash disk or Drive during the call. After the calls have ended the recordings can be copied to SD.

The Single II can also be used as telephone. With either a handset, a headset or as speakerphone. In Settings the Single II must be configured to Record from Line. (See §12.1)

NOTE

NOTENOTE

NOTE: To use The Single II as Telephone it must be connected to the Line and not the Handset.

The Single II has a standard headset interface to which a headset can be connected. Recordings can be encrypted using the CryptoCard option. Encrypted recordings can only be played using the same or a matching card to the card the recording was made with. The use of the telephone can be disabled if there is no CryptoCard inserted.

7.1 Headset / Speakerphone

A headset can be connected to the Single II. When the headset is used the Hook control function key can be used for On and Off hook.

The Single II features a hook-control function key and speakerphone. Both the hook-control and the speakerphone key control Hook contact.

NOTE

NOTENOTE

NOTE: The hook-control function key takes precedence over the speakerphone. If the hook-control function is ‘Off hook’, press the

Speakerphone key to transfer the call to the speakerphone. The display will show “Speakerphone ON”. Press the speakerphone key again to transfer the call back to the hook-control function key. The display will show “Speakerphone OFF”. If the call is on speakerphone and the handset is off the hook then pressing the hook-control function key will end the call.

7.2 Handset

An external handset can be purchased as an option. With the handset connected, and the Single II configured with Telephone mode: ON

ONON

ON,

External handset: ON

ONON

ON (See also § 12.3) The Single can be used as a

regular telephone.

7.3 Starting a call

There are three ways to start a call.

- Pick up the handset,

- Press the Hook control function key,

- Open the phone book and select a telephone number, and then push the hook-control or lift the handset.

• Push the hook-control function key and wait for the dial tone.

• Enter the number and wait for the remote phone to ring.

It is also possible to use the Single II entering the number first, before the handset is picked up or the Hook-control pushed. :

• First enter the number.

• Then push the hook-control function key

(If you were to press STORE, the phonebook will open and the number can be stored together with the Name.)

The number is dialled

Dial: 0791234567

Number: 0791234567_

STORE CLEAR STOP

Number: _

REPEAT

Instead of pushing the hook-control function key

It is also possible to start a call from the Telephone book. See § 9.3

7.4 Accept a call

When the phone is ringing

The Single II will keep track of the number of rings that have passed and shows it in the display.

• Push the hook-control function key to accept the call, or pick up the handset.

The speakerphone key can also be used to accept the call.

7.5 End a call

A call is ended by putting the handset back on the Single II, pushing the

hook-control function key or by pressing the speakerphone key when the speakerphone was used.

Monday 01-08-14 11:24

Telephone ringing 1x

8 Single II as Answering machine

The Single II has a simple answering machine function with the possibility for 30 different welcome messages.

NOTE

NOTENOTE

NOTE: Answering machine can only be used when the Single II is connected to the Line. When recording from handset the answering machine function can not be enabled.

Settings include:

- Number of rings to answer on. This is the number of rings before the Single II answers the phone

- Number of rings to always answer. This is the number of rings before the Single II answers the phone when the Answering Machine was turned Off. Hereafter the answering machine stays turned on.

- Enable speaker after answer. This function turns the speaker on when the Single II answers an incoming call. The playing of the welcome message and the caller leaving a message can now be heard through the speaker.

- Maximum message time. This function restricts the duration of the messages.

When new messages have been left on the machine the display will indicate so. When messages have been listened to the Single II will prompt you whether or not to save the messages. For playback of the stored messages see § 8.4.

8.1 Turn the answering machine On / Off

When the Single II is idle the answering machine can be turned on without entering the settings menu.

Wednesday 03-07-14 16:15

Call Recorder

• Press the far right menu key.

• Press ON

ONON

ON to turn the answering machine On.

To disable the answering machine follow the instructions as above and press OFF

OFFOFF

OFF to turn the answering machine Off.

8.2 Record a message

The Welcome message is the message the Single II answers an incoming call with when the answering machine is turned on.

• Press the Playback / Search message key

• Press WELCOME

WELCOMEWELCOME

WELCOME to enter the Welcome message menu.

In the Single 30 different messages can be recorded to be set as default welcome message.

• Enter the Code of the welcome message that you want to record using the numerical keys. Press 0-9 for welcome messages 0-9. Press 0-9 for welcome messages 10-19. Press #0-#9 for welcome messages 20-29. For the example we will record welcome message 15 (5).

• Press to start the recording of the welcome message.

• Press

to stop the recording.

• Press to listen to the recording before saving. It is possible to record the message again as described above.

Welcome Message 15

SYSTEM DELETE STOP

Playback Message

DISK SD-CARD WELCOME STOP

Answering machine

ON OFF STOP

• Press STORE

STORESTORE

STORE to save the recorded welcome message.

Keep a list of Welcome messages. If you want to change the message to another previously recorded message, simply change the number.

• Press 0-9 for welcome messages 0-9. Press 0-9 for welcome messages 10-19. Press #0-#9 for welcome messages 20-29.

• Press STOP

STOPSTOP

STOP

8.3 New Messages.

When there are new messages on the Single II the display will say:

• Press the Playback messages

Playback messages Playback messages

Playback messages function key to start listening to the new messages. Playback of the new messages will start immediately.

All the new messages have to be listened to before they can be saved.

During playback messages can be skipped with the skip key. When all the new messages have been played or scrolled through you will be prompted whether to save or delete the messages.

8.4 Playback messages

• Press Playback messages function key to start searching for messages.

• Press DISK

DISKDISK

DISK or SD

SDSD

SD----CARD

CARDCARD

CARD depending on where the messages you are

looking for are located.

Playback Message

DISK SD-CARD LAST STOP

Wednesday 03-07-14 16:15

3 new messages

Welcome Message 15

STORE CANCEL

Enter the date of the messages or use * as a wildcard to leave date month or year open.

• Press SEARCH

SEARCHSEARCH

SEARCH to execute the entered query.

• Press CODE

CODECODE

CODE to search according to code.

• Press SEARCH

SEARCHSEARCH

SEARCH to execute the entered query.

Now the recorder keys can be used to select and play the messages.

8.5 Remove messages

Perform a search for messages on Disk as described in § 5.1.

Then use the recorder keys to select the message that has to be removed.

• Press ERASE

ERASEERASE

ERASE to remove the message.

01-07-14 11:54 9/23

SEARCH CODE ERASE STOP

01-07-14 11:54 1/23

SEARCH CODE ERASE STOP

01-07-14 11:54 1/23

SEARCH CODE STOP

Code = 3________________

SEARCH DATE STOP

Messages from: 31-07-14

SEARCH CODE STOP

When all messages that do not need to be saved are removed the rest of the messages can be saved and / or copied to SD. See § 6 for a detailed description.

8.6 System messages

System messages are voice files, stored in the Call Recorder. They are only used in the Answering Machine function. Most of them are used for remote control by the user (listen to new messages remotely etc.). Default, the system messages are stored in the Call Recorder and differ per country. They can be changed using a headset. Not all the below mentioned messages are actually stored.

• To select a system message, press Answering-Machine then WELCOME

WELCOMEWELCOME

WELCOME and then SYSTEM

SYSTEMSYSTEM

SYSTEM.

The application will then ask for the system message number. After that, the recorder-keys can be used to record or playback.

Inside the Call Recorder the system messages are stored with the following file names:

MESS<num>.<qua> : <num> = 0-999 , <qua> = 1-7 =

quality/compression

The following numbers are used: 0-9 Zero" till "Nine 188 January 189 February 190 March 191 April 192 May 193 June 194 July 195 August 196 September 197 October 198 November 199 December 200 Hour (optional) 210 - 259 Ten till fifty-nine

300 Default Welcome message 301 Factory Welcome message 302 Factory notification message 303 The message has been stored. Goodbye

304 There are no new messages 309 [temporary storage, do not use] 310 MENU

1 = Listen to new messages 2 = Listen to recordings (hidden, see 333) 3 = Select Welcome message 5 = Change password 6 = Re-record welcome message

9 = Exit 311 Enter password 312 Password is… 313 To Store, press 1, to enter again, press 2, to

cancel, press 3 314 Password stored 315 To re-record the welcome message, press 1, to

playback current, press 2, to cancel, press 3 316 To re-record again, press 1, to playback, press

2, to cancel press 3, to store press 4 317 Message stored 318 Waiting for your selection (optional after

selection time out 320 Enter Welcome message number 321 This Welcome message does not exist 322 You have select Welcome message….. 323 To store this selection, press 1, to playback this

message, press 2, to cancel, press 3 324 Selection stored 330 End of messages 331 Press any key to continue with the next

message (Germany only) 333 Enter a 6 digit date

[If this message exists (not standard) then

searching for and listening to messages

remotely is enabled. In that case the Menu in

310 has a new selection, 2. ] 335 To listen, press 1, to quit, press 3 339 Goodbye (optional) 340 This call will be recorded

[Used for the notification message] 351 - 359 Welcome messages 1 – 9 360 – 369 Welcome messages 10 – 19 370 – 379 Welcome messages 20 - 29

9 The Telephone book

The Single II has an extensive History and Telephone book function. If Caller ID is configured on your telephone line the Single II will automatically display the incoming number when the telephone is ringing. Both the numbers of incoming and outgoing calls are stored on Disk. By default the Single II also stores the numbers as the Code

CodeCode

Code of the

recordings.

9.1 Add a contact

• Type in the number that you want to add to the telephone book

• Press STORE

STORESTORE

STORE to add the number to the telephone book.

• Enter the Name belonging to the number. Using the alpha numerical keys. Press once for A, twice for B etc.

• Press STORE

STORESTORE

STORE to store the number

• Press YES

YESYES

YES to store the entry in the Telephone book.

9.2 Search a contact

John Brown 0598765433

YES Store? NO

Name: John Brown

STORE << CLEAR STOP

Name: _

STOP

Number: 0598765433

STORE << CLEAR STOP

• Press the Telephone book

function key

• Press the numerical key closest to the name you want to search for.

• Press NEXT

NEXTNEXT

NEXT or use the and keys to scroll through the list to

locate the name you are searching for.

9.3 Making a call from the telephone book

• Press the Telephone book function key.

Search the contact in the list as described above. To dial the number, pick up the handset or press the Hook-function key and the number will be dialled automatically when the dial tone has been detected.

9.4 Edit a contact

Go through the steps above to locate the entry in the telephone book you want to edit.

• Press EDIT

EDITEDIT

EDIT to edit the entry.

An identical display is shown as when adding a number to the telephone book.

John Brown 0598765433

NEXT EDIT DELETE STOP

Telephone Book

(press A-Z)

SEARCH STOP

John Brown 0598765433

NEXT EDIT DELETE STOP

Telephone Book

(press A-Z)

SEARCH STOP

9.5 Remove a contact

Go through the steps above to locate the entry in the telephone book you want to remove.

• Press DELETE

DELETEDELETE

DELETE to remove the entry from the telephone book.

9.6 Call History

Numbers can also be added to the telephone book through the Call history function. When the telephone is On hook the Flash key (R) has a call history function. Call history keeps track of remote numbers of all your calls. The numbers for outgoing calls are always known. The numbers for incoming calls can only be detected if Caller ID is enabled.

• Press function key to enter the call history.

The first call in the history table is the last call made.

The arrow indicates an outgoing call. Date and time was 11-07 at 09:18 hours.

The and keys can be used to scroll through the call history.

• Press STORE

STORESTORE

STORE to move the number to the Telephone book.

Follow the instructions as described in § 9.1.

History #1 -> 11-07 09:18 0612345678 STORE CLEAR STOP

John Brown 0598765433

NEXT EDIT DELETE STOP

10 Using the CryptoCard

Encrypting recordings is done to prevent unauthorized playback of and listening to recordings. The Single II uses a CryptoCard to encrypt recordings. The CryptoCard is a chip card that holds the key to the encryption and decryption. Encrypted recordings can only be played back together with the original or a matching CryptoCard. Crypto Cards are available trough your supplier. The Single II is equipped with a card reader specifically for this purpose; it is located on the front side of the device. The use of the CryptoCard is enabled by default inserting a CryptoCard.

10.1 Insert CryptoCard into Single II

Insert the CryptoCard into the Single II as shown in the figure.

10.2 The CryptoCard and its PIN and PUC code

The CryptoCard is supplied with a PIN code and a PUC code. The PIN code is a four-digit code and is requested by the Single II to enable playback of recordings. The PUC code is a twelve-digit code and is used only when the card has been disabled. The PIN code can be changed on the Single II. See § 12.4.1.

A CryptoCard allows for two invalid PIN code entries. After the third invalid Pin code entry the CryptoCard is disabled. The next time the

Single II will ask for the PUC code to enable the card again. The CryptoCard allows for four invalid PUC code entries. After the fifth invalid PUC code entry the Single II will disable the card definitively. It is advised to keep the PUC code in a safe place.

10.3 Making an encrypted recording

To make encrypted recordings it is essential that the Use CryptoCard function is enabled in the Recorder Settings menu. Enable the Use CryptoCard function as described in § 12.4.1. With Use CryptoCard enabled it is no longer possible to make normal, unencrypted recordings without disabling the Use CryptoCard function again.

• Insert the CryptoCard in the card reader of the Single II.

When a valid CryptoCard has been inserted all recordings made thereafter will be encrypted as long as the card remains inserted.

NOTE

NOTENOTE

NOTE: Removing the card disables recording automatically. Encrypted recordings are stored as such and can be played only with a matching CryptoCard inserted. Encrypted recordings can also be played with a PC with the Single II software; however, they cannot be played on the PC without a CryptoCard matching the card used when the recording was made. See the following section for a detailed explanation.

10.4 Playing an encrypted recording

Encrypted recordings can only be played back with the original or a matching CryptoCard. For playback of an encrypted recording on the Single II this works quite simply. Search and select the desired recording as described in Chapter 5. If playback of the encrypted recording is started the Single II will automatically ask for the Card code.

After entering your PIN code the menu key function CONTINUE

CONTINUECONTINUE

CONTINUE is added

in the display.

• Press CONTINUE

CONTINUECONTINUE

CONTINUE to start playback of the selected recording.

Card Code : 4

CANCEL

Friday 01-07-14 11:54

Card inserted

It is not necessary to enter your card code every time.

Your supplier of the Single II can supply you with a Card reader for your PC together with the necessary drivers. The Call Recorder Access software (which can be purchased as an option) will show whether recordings are encrypted or not in the "Use of CryptoCard" column. When an encrypted recording is played the Call Recorder Access software will prompt you for the insertion of a matching card and the belonging code. After that the recording will play. The Call Recorder Access software has the ability to remove the encryption. Encrypted recordings can be exchanged with other PC's just as any other recording. Encrypted recordings can be played on any PC with Call Recorder Access software on it and with the original or matching CryptoCard.

11 The Network Interface

Every Call Recorder has been provided with a 10/100BaseT Ethernet interface. The protocol chosen for communication via the Network is TCP/IP, the Internet protocol that can be used on most local area networks.

11.1 The Possibilities

The main reason for developing the network interface is to offer the possibility to centrally archive the recordings, or to make a back-up copy of the recordings. The optionally available Call Recorder Access software can be used for archiving a maximum of 250 recorders. The advantage of the network interface is that they can be retrieved both via the internal network and via the Internet. There are other possibilities, however, and these are listed below: Archiving by own applications with the help of FTP. The recorder works as a normal FTP server. Audio monitor function; recordings can be listened to remotely via the loudspeakers of a PC Remote configuration by system managers There are various ways in which the connection can be made, so that it is almost always possible to archive or listen remotely. The various possibilities are discussed below. Connecting one PC with one recorder is possible by supplying the PC with a network card and connecting the PC via a special (crossed) cable. An even simpler way is to use a USB to Ethernet adapter, available as a cable. Connecting a PC with various recorders in the same building is possible by connecting all recorders and the PC onto the local network. In a large scale application, PC’s and recorders are connected via the Internet.

11.2 Network configuration

Configuring the network function of a Call Recorder for local use is not especially difficult, although within a company environment it is advisable for the network manager to enable the network function of the recorder. He or she is the person best suited to judge how the recorder should be configured to function properly with the other systems on the network. The Network configuration parameters are described in § 12.5.

12 Settings

The Call Recorder Single II comes in different versions; the HD9900 with or without SD-interface and the Flash 10 with or without SD-interface. In this manual it is assumed that the Single II has an SD-interface. The menu options and possibilities of the recorder may be different to what you see in this manual if you have a Single II without SD-interface.

All the settings start with the Configuration function key followed by the menu keys of which the function is determined by the text in the display as described in Chapter 1. The settings appear in various formats, the display may show:

- a question that can be answered with YES

YESYES

YES or NO

NONO

NO.

- a function that can be turned ON

ONON

ON or OFF

OFFOFF

OFF.

- a setting of numerical values.

- a setting of predefined options.

The kind of setting unfolds in the description in the menu and from the display text.

The settings appear in a sequence of questions. The settings are described in exactly that same sequence:

- Recording Source

- Start Method

- Telephone settings (underlying menu)

- Recorder Settings (underlying menu)

- Network settings (underlying menu)

- Clock

- Password

- Language

- Reset all Values

If you require to change one specific setting you can scroll through the settings pressing NEXT

NEXTNEXT

NEXT consecutively or by using the and keys to

scroll forwards and backwards through the menu.

Press the Configuratio

ConfiguratioConfiguratio

Configuration

n n

n function key to enter the settings.

12.1 Recording Source

The Record source is described in Chapter 4.

• Press CHANGE

CHANGECHANGE

CHANGE to select the desired Record source:

Select:

- Line (analogue telephone)

- Handset (digital telephone)

- Microphone

- Press NEXT to move on to the next menu item.

12.2 Start method

Start method is largely dependant on the way your call recorder is connected to the telephone

Use Series Off

Series OffSeries Off

Series Off----hook

hookhook

hook if you want to start and stop recording automatically and you have an analogue line connected to the Line-in and the telephone on the Line-out of the Single II.

Use Parallel Off

Parallel OffParallel Off

Parallel Off----hook

hookhook

hook if you want to automatically start and stop recording and your telephone line is connected on the Line-in using a splitter on the line.

Use Series + parallel

Series + parallelSeries + parallel

Series + parallel if you are not sure whether the Single is connected

in series or parallel.

Use Close contact

Close contactClose contact

Close contact if the Switch is connected to an external contact, as is

used in some types of telephones / PBX’s.

Use Voice activated

Voice activatedVoice activated

Voice activated if the Single II is connected to the handset of the

(digital) telephone.

Use Manual

ManualManual

Manual if you want to control which call is recorded and which is

not.

• Press CHANGE

CHANGECHANGE

CHANGE to select the desired Start method:

Start : Series Off hook

NEXT CHANGE STOP

Record from : Line

NEXT CHANGE STOP

The available options depend on the selection of Recording Source § 4. Start Method options are discussed in § 4.1.1 , § 4.2.1and § 4.3.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.3 Telephone settings

• Press MENU

MENUMENU

MENU to enter the Telephone settings menu.

The first item in the Telephone Settings is the Telephone mode.

• Press CHANGE

CHANGECHANGE

CHANGE to enable or disable the telephone function (See

also § 7 ) of the Single II.

If you select Telephone mode: Off

• Press BACK

BACKBACK

BACK to move on to the next menu. (go to § 12.4)

If you select Telephone mode: On

• Press NEXT

NEXTNEXT

NEXT to go to the next menu item

12.3.1 External handset

• Press CHANGE

CHANGECHANGE

CHANGE to toggle On and Off

• Press NEXT

NEXTNEXT

NEXT to go to the next menu item.

External handset: Off

NEXT CHANGE BACK

Telephone mode: Off

CHANGE BACK

Telephone settings

NEXT MENU STOP

12.3.2 Flash time

• Press CHANGE

CHANGECHANGE

CHANGE to alter the Hook-Flash time.

Flash time refers to the switch time of the Hook flash. Standard setting for the Hook-Flash is 110 mSeconds. Check with your PBX or service provider for information.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.3.3 Wait after dial

The Wait after dial is the time the Single II waits to start recording after the first number is dialled. Default the Wait after dial

Wait after dialWait after dial

Wait after dial is set to 4.0 seconds. A shorter time may cause the Single II to record the dialling of the number. A longer wait after dial may cause the Single II not to record the beginning of the conversation.

• Press ++++ or –––– to increase or decrease the value.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.3.4 Caller ID

To change this setting you should be aware of the caller ID that is used in your country or region. Please contact your reseller for this information.

• Press CHANGE

CHANGECHANGE

CHANGE to set the type of Caller ID.

The choices are:

- DTMF-pola,

Caller ID: DTMF-

pola

NEXT CHANGE BACK

Wait after dial: 4.0s

NEXT - CHANGE + BACK

Hook-Flash time: 110mS

NEXT - CHANGE + BACK

- DTMF-ring,

- FSK-pola.

- FSK-ring

- DTMF Hi imp

You can also turn the Caller ID Off.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.3.5 K-break detection

This menu item will only appear when the Single II language is set to English. K-break detection is specific for the UK.

• Press CHANGE

CHANGECHANGE

CHANGE to enable or disable K-break detection.

This service needs to be supported by your PABX or your telephone service provider.

• Press NEXT to move on to the next menu item.

12.3.6 Rings to answer on

Sets the amount of rings before the Single II answers the phone.

This option is only used when you want the call recorder to act as an answering machine.

• Press –––– or +

or + or +

or + to change the Ring volume property.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.3.7 Rings always answer

Set the amount of rings before the Single II answers the phone when the answering machine is off. After picking up the phone the answering machine is automatically turned on. If you don't want the Single II to answer the phone when the answering machine is off select Off.

Off. Off.

Off.

Rings to answer on:

NEXT - CHANGE + BACK

K-break detection: No

NEXT CHANGE BACK

• Press –––– or ++++ to alter the number of rings to always answer on.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.3.8 Ring Volume

The Ring volume determines the volume of the ringer Select a value between 0 and 12.

• Press – or + to change the Ring volume property.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.3.9 Ring frequency

Ring frequency determines the pitch of the ring, the higher the numbers, the higher the sound. Select a value between 400+50 and 3400+350.

• Press –––– or +

or + or +

or + to change the Ring frequency property.

• Press NEXT to move on to the next menu item.

12.3.10 Ring variation

Ring variation determines the variation in the sound of the ring, the user will have to try different variations to find out which suits him best. Select a value between 1x3 and 3x12.

Ring frequency: 1200+250

NEXT - CHANGE + BACK

Ring volume: 3

NEXT - CHANGE + BACK

Rings Always Answer: Off

NEXT - CHANGE + BACK

• Press CHANGE

CHANGECHANGE

CHANGE to change the Ring variation property.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.3.11 Speaker after answer

This function puts the conversation on speaker automatically after a call is answered.

• Press CHANGE

CHANGECHANGE

CHANGE enable or disable Speaker after answer.

• Press BACK

BACKBACK

BACK to move on to the next menu.

12.3.12 Maximum message time

The Maximum message time

Maximum message time Maximum message time

Maximum message time determines the maximum duration of a

message. Default the Max. message time is set to 120 seconds.

• Press ---- or ++++ to set the Maximum message time

Maximum message timeMaximum message time

Maximum message time in steps of 30s .

Maximum message time is the last menu item in the Telephone Settings.

• Press BACK

BACKBACK

BACK to exit the Telephone settings menu.

• Press NEXT

NEXTNEXT

NEXT to move on to the Recorder settings.

Max. message time: 1200s

NEXT - CHANGE + BACK

Ring variation: 2x5

NEXT - CHANGE + BACK

Speaker after Answer: Off

NEXT CHANGE BACK

12.4 Recorder Settings

• Press MENU

MENUMENU

MENU to enter the Recorder Settings menu.

12.4.1 CryptoCard

The CryptoCard function is used to encrypt recordings. Encryption is described in Chapter 10.

The CryptoCard is the first item in the Recorder Settings.

• Press CHANGE

CHANGECHANGE

CHANGE to enable or disable the CryptoCard function.

Only in case a CryptoCard is inserted the personal code of the card can be set or changed. Insert your CryptoCard and press NEXT

NEXTNEXT

NEXT to set the personal code of your

card.

• Press CHANGE

CHANGECHANGE

CHANGE to change Card code.

• First enter the original code of the card and press CONTINUE

CONTINUECONTINUE

CONTINUE.

Card Code: a

STORE CANCEL

Change Card Code

NEXT CHANGE BACK

Crypto Card: Off

NEXT CHANGE BACK

Recorder Settings

NEXT MENU STOP

• Enter a numerical code and press STORE.

STORE.STORE.

STORE.

• Repeat the code and press STORE

STORESTORE

STORE again to store the code.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.4.2 Automatic SD Copy

The Automatic

Automatic Automatic

Automatic SD

SDSD

SD copy

copy copy

copy is described in § 6.

• Press CHANGE

CHANGECHANGE

CHANGE to enable or disable Automatic SD copy.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.4.3 Notification

The Notification

NotificationNotification

Notification is described in § 3.2.

The Notification options are:

- Off

- Tone

- Message

- Tone + Message

Auto copy to SD Card: Off

NEXT CHANGE BACK

Crypto Card: On

NEXT CHANGE BACK

Repeat Card Code: a

STORE CANCEL

New Card Code: a

STORE CANCEL

• Press CHANGE

CHANGECHANGE

CHANGE to select the required Notification method.

To record the notification message follow instructions in § 8.2. Then follow these instructions, they replace the ‘how to record a Welcome message information.

• Press SYSTEM

SYSTEMSYSTEM

SYSTEM en select message number 340

• Press the Record

RecordRecord

Record Key to start recording the Notification message

• Press STOP

STOPSTOP

STOP to stop recording

• Press PLAY

PLAYPLAY

PLAY to play the message back

• Press STORE

STORESTORE

STORE to save the message

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.4.4 Ask Store/Delete

Every call is recorded when Automatic recording is on, but not every recording has to be stored. If the Ask Store/Delete

Ask Store/DeleteAsk Store/Delete

Ask Store/Delete function is enabled the user can decide, after the recording has ended whether to keep the recording or not. The Single II will prompt the user after every recording. The decision period is 60 seconds. After that the recording will automatically be stored.

• Press CHANGE

CHANGECHANGE

CHANGE to enable Ask Store/Delete

Ask Store/DeleteAsk Store/Delete

Ask Store/Delete .

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.4.5 Beep after store

The Beep after store

Beep after storeBeep after store

Beep after store function sounds a beep after a recording is stored.

Ask Store/Delete: Off

NEXT CHANGE BACK

Notification: Off

NEXT CHANGE BACK

• Press CHANGE

CHANGECHANGE

CHANGE to enable Beep after store

Beep after storeBeep after store

Beep after store .

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.4.6 Minimum call time

The Minimum call time

Minimum call timeMinimum call time

Minimum call time is the minimum duration of a recording to be stored. Default the Minimum call time is set to 5 seconds. Recordings shorter then 5 seconds will not be stored.

• Press ++++ or –––– to increase or decrease the value.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.4.7 Signal settings

The Signal settings appear in the settings menu only when Voice activated recording has been selected, see § 12.2.

• Press CHANGE

CHANGECHANGE

CHANGE to open the signal settings.

The Start level is indicated with the SSSS sign. The Stop level is indicated with the XXXX sign.

A1...X...S................

<< >> BACK

Signal Setting

NEXT CHANGE STOP

Minimum call time: 4s

NEXT - CHANGE + BACK

Beep after store: Off

NEXT CHANGE BACK

The Start level can be moved with the <<

<<<<

<< and >>

>>>>

>> menu

menumenu

menu keys.

The Stop level can be moved with the <<

<<<<

<< and >>

>>>>

>> recorder

recorderrecorder

recorder keys.

The "S" indicates the start level for recording, the "X" indicates the stop level to stop recording. Pick up the connected telephone and the signal of the dial tone will be displayed as a black bar:

For the Call Recorder to start recording the displayed audio level needs to exceed the "S" sign as is the case in the example above. Adjust the start level by pressing the soft-keys below the << and >> in the display. It is advised to set the start level approximately three units below the actual audio level of the dial tone. To stop the recording the audio level needs to fall below the cross sign

("x"). Adjust the stop level with the

and recorder keys. It is advised to keep the stop level approximately three units above the actual audio level the Call Recorder is supposed to stop on. For the Call Recorder to actually stop recording the audio level needs to fall below the set stop level for a certain amount of time. This amount of time is called the Silence Period.

• Press Back

BackBack

Back when the Start and Stop levels have been set.

When set the next menu item will be "Silence Period", which is used to detect a remote hang-up in case there is no normal disconnect tone

The Silence period setting is located in the Recorder Settings menu. See

§ 12.4.9

Start with a relatively short Silence timeout of 5 seconds and begin varying the Start and Stop level. Begin with a relatively low Start level where the dial tone will start a recording and where speaking in the handset will keep the recording to continue longer then the 5 seconds of the Silence timeout.

Then start raising the Stop level until you find a setting where not speaking into the handset actually stops the recording after the 5 seconds of the silence timeout.

A1»»»XXXX»»»SSSS»»»»»...........

<< >> BACK

Once a correct setting for the Start and Stop level has been found the Silence timeout can be raised. A comfortable setting would be a time of 20 - 30 seconds. This will lift the recording over most silences in telephone calls and will hardly join two consecutive calls into a single recording.

12.4.8 Start Period

The Start period setting will only appear when Voice activated recording is enabled. The Start period is described in § 4.2.2.

• Press ++++ or –––– to increase or decrease the value.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.4.9 Silence period

The Silence period setting will only appear when Voice activated recording is enabled. The Silence period is described in § 4.2.2.

• Press ++++ or –––– to increase or decrease the value.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.4.10 Compression

The effect Compression

Compression Compression

Compression has on the amount of disk space used per

recording is described in § 3.3

• Press CHANGE

CHANGECHANGE

CHANGE to select On or Off.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

Silence period: 10s

NEXT - CHANGE + BACK

Start period: 100ms

NEXT - CHANGE + BACK

Compression: Off

NEXT CHANGE BACK

12.4.11 Microphone mode

The Microphone mode

Microphone modeMicrophone mode

Microphone mode options are:

- Internal

- External

• Press CHANGE

CHANGECHANGE

CHANGE to select the desired Microphone

Microphone Microphone

Microphone mode

modemode

mode.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.4.12 Microphone amplification

The Microphone amplification

Microphone amplificationMicrophone amplification

Microphone amplification determines the amplification of the

microphone signal, where 1 is the lowest and 4 is the highest:

• Press CHANGE

CHANGECHANGE

CHANGE to adjust the Microphone amplification

Microphone amplificationMicrophone amplification

Microphone amplification.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.4.13 Automatic Gain Control

The Automatic Gain control

Automatic Gain control Automatic Gain control

Automatic Gain control function is described in § 3.5.

• Press CHANGE

CHANGECHANGE

CHANGE to enable Automatic Gain control

Automatic Gain controlAutomatic Gain control

Automatic Gain control.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.4.14 Footswitch

The Footswitch

FootswitchFootswitch

Footswitch function allows you to use a footswitch for playback of

recordings.

Auto. Gain control: On

NEXT CHANGE BACK

Mic. amplification: 4

NEXT CHANGE BACK

Microphone mode: Internal

NEXT CHANGE BACK

• Press CHANGE

CHANGECHANGE

CHANGE to enable Footswitch

FootswitchFootswitch

Footswitch use.

Footswitch

FootswitchFootswitch

Footswitch is the last menu item in the Recorder Settings.

• Press BACK

BACKBACK

BACK to exit

• Press STOP

STOPSTOP

STOP to exit the Recorder settings menu.

You will be prompted to SAVE or CANCEL changes made.

• Press NEXT

NEXTNEXT

NEXT to move on to the Network settings.

12.5 Network settings

• Press MENU

MENUMENU

MENU to enter the Network Settings menu.

12.5.1 Network active

The first item in the Network Settings is the Network active item.

• Press CHANGE

CHANGECHANGE

CHANGE to enable the network, it is only then that the

option NEXT

NEXTNEXT

NEXT appears in the display.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.5.2 FTP active

FTP stands for File Transfer Protocol. This is the protocol used by the Single II to communicate over the network. This is a protocol that is also used for internet.

Network active: No

NEXT CHANGE BACK

Network Settings

NEXT MENU STOP

Footswitch: On

CHANGE BACK

• Press CHANGE

CHANGECHANGE

CHANGE to enable FTP.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.5.3 FTP user

The Ftp user is user name of the Single II. It is used by the Archive software to log on to the Single II.

• Press CHANGE

CHANGECHANGE

CHANGE to change the Ftp user name.

Use the numerical keys to enter the Ftp user name. Use the to switch between upper case and lower case characters. Press he numerical keys once for a, twice for b etc.

• Press STORE to save the Ftp user name.

• Press NEXT to move on to the next menu item.

12.5.4 FTP password

The Ftp password of the Single II is the password that goes with the FTP user name of the Single II. It is used by the Archive software to log on to the Single II.

FTP pwd: 0000

NEXT CHANGE BACK

FTP user: 2

STORE CLEAR CANCEL

FTP user: 0000

NEXT CHANGE BACK

FTP active: No

NEXT CHANGE BACK

• Press CHANGE

CHANGECHANGE

CHANGE to change the Ftp password.

Use the numerical keys to enter the Ftp user name. Use the

to switch between upper case and lower case characters. Press he numerical keys once for a, twice for b etc.

• Press STORE

STORESTORE

STORE to save the Ftp password.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.5.5 FTP server port

Ftp server port is the port number through which the Archive software can log on to the Single II. The Ftp server port is default set to 21, as is the setting of the port number in the Archive software. If there is no direct reason to change the Ftp server port it is best left unchanged.

• Press CHANGE

CHANGECHANGE

CHANGE to change the Ftp server port number.

Use the numerical keys to enter the Ftp server port number.

• Press STORE

STORESTORE

STORE to save the Ftp server port number.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.5.6 DHCP server

If a DHCP ( Dynamic Host Configuration Protocol) server is used on the network the DHCP server functionality can be enabled, if not the DHCP server must be disabled. A router as used in a small office often behaves like a DHCP server.

FTP server port: 2

STORE CLEAR CANCEL

FTP server port: 21

NEXT CHANGE BACK

FTP pwd: 2

STORE CLEAR CANCEL

• Press CHANGE

CHANGECHANGE

CHANGE to enable DHCP server.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.5.7 IP address

As part of the network the Single II needs an IP address. When a DHCP server is used (see previous item) the DHCP server will assign an IP address to the Single II. If ”Use DHCP server” is set to “NO” a static IP address must be given to the Single II.

• Press CHANGE

CHANGECHANGE

CHANGE to enter the IP address of the Single II.

Use the numerical keys to enter the IP address of the Single II.

• Press STORE

STORESTORE

STORE to save the IP address of the Single II.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.5.8 IP subnet mask

The IP subnet mask is used by the Single II if access from outside the network is required. In this case the Gateway will need to be entered as well. In case the used SMTP server is not on the local network the IP mask and gateway need to be entered.

IP addr: 000.000.000.000

STORE CANCEL

IP addr: 0.0.0.0

NEXT CHANGE BACK

Use DHCP server: No

NEXT CHANGE BACK

Press CHANGE

CHANGECHANGE

CHANGE to change the IP subnet mask of the Single II.

Use the numerical keys to enter the IP subnet mask of the Single II.

• Press STORE

STORESTORE

STORE to save the IP subnet mask of the Single II.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.5.9 Gateway

The Single II uses the Gateway if access from outside the network is required. If so both the Gateway and the IP subnet mask must be entered. For instance, if the used SMTP server (e-mail server) is not on the local network the IP mask and gateway are required.

• Press CHANGE

CHANGECHANGE

CHANGE to enter the Gateway of the Single II.

Use the numerical keys to enter the Gateway of the Single II.

• Press STORE

STORESTORE

STORE to save the Gateway of the Single II.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

Gateway: 200.000.000.000

STORE CANCEL

Gateway: 0.0.0.0

NEXT CHANGE BACK

IP mask: 255.255.255.000

STORE CANCEL

IP mask: 255.255.255.000

NEXT CHANGE BACK

12.5.10 IP name

Aside from the IP address the Single II can also be addressed by an IP name if this function is supported by your DNS server.

• Press CHANGE

CHANGECHANGE

CHANGE to enter an IP name for the Single II.

Use the numerical keys to enter the Ftp user name. Use the to switch between upper case and lower case characters. Press he numerical keys once for a, twice for b etc.

• Press STORE

STORESTORE

STORE to save an IP name for the Single II.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.5.11 NTP server

If an NTP (Network Time Protocol) server is used on the network the NTP server functionality can be enabled. The Call Recorder can acquire the correct time from the Network Time Server.

• Press CHANGE

CHANGECHANGE

CHANGE to enter the NTP server address.

Use the numerical keys to enter the NTP server address.

• Press STORE

STORESTORE

STORE to save the NTP server address.

NTP srv: 0.0.0.0 2

STORE CLEAR CANCEL

NTP srv: 0.0.0.0

NEXT CHANGE BACK

IP name: 2

STORE CANCEL

IP name: AM3-00041

NEXT CHANGE BACK

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.5.12 NTP port

NTP server port is the port number through which the Call Recorder connects to the NTP server. The NTP server port is set to 123 by default. If there is no direct reason to change the NTP server port it is best left unchanged.

• Press CHANGE

CHANGECHANGE

CHANGE to change the NTP server port number.

Use the numerical keys to enter the NTP server port number.

• Press STORE

STORESTORE

STORE to save the NTP server port number.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.5.13 GMT correction

GMT

GMT GMT

GMT (Gree

(Gree(Gree

(Greenwich mean Time)

nwich mean Time) nwich mean Time)

nwich mean Time) correction

correctioncorrection

correction property is used to identify the time zone. NTP servers normally issues GMT. GMT correction can be set in half hours from -15:00 to + 15:00. East of Greenwich ( London, England) will be +, west will be -.

• Press + or – to increase or decrease the GMT correction.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

GMT correction: 00:00

NEXT - CHANGE + BACK

NTP server port: 2

STORE CLEAR CANCEL

NTP server port: 123

NEXT CHANGE BACK

12.5.14 Monitor Active

The Monitor function sends the voice data of ongoing calls over the network to a PC that has registered the recorder within the RTR Call Monitor software.

• Press CHANGE

CHANGECHANGE

CHANGE to enable the Monitor function for the Single II.

Use the numerical keys to enter the Ftp user name. Use the to switch between upper case and lower case characters. Press he numerical keys once for a, twice for b etc. Monitor

MonitorMonitor

Monitor is the last menu item in the Network Settings.

• Press BACK

BACKBACK

BACK to exit

• Press STOP

STOPSTOP

STOP to exit the Network settings menu.

You will be prompted to SAVE or CANCEL changes made.

12.6 Clock

• Press CHANGE

CHANGECHANGE

CHANGE to set the clock

Clock: Mon 01-08-14 11:54

STORE << >> CANCEL

Clock: Mon 01-08-14 11:54

NEXT CHANGE STOP

Monitor pwd: 1

CHANGE BACK

Monitor active: No

NEXT CHANGE BACK

• Press keys 1

1 1

1 ---- 7

7 7

7 to change the day beginning with 1 for Sunday

• Enter the date (format depending on selected language) using the numerical keys

• Enter the time

timetime

time

• Press STORE

STORESTORE

STORE to save the time.

Other options: CANCEL

CANCELCANCEL

CANCEL to return to previous set time.

<<<<

<< and >>

>>>>

>> to move the cursor.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.7 Password

Password protection is provided as a minimum level of prevention against unauthorized setting changes. When Password protection is enabled all Settings and Playback functions are disabled.

• Press CHANGE

CHANGECHANGE

CHANGE to enable Password protection.

Enter a numerical password.

• Press STORE

STORESTORE

STORE

Repeat the password.

• Press STORE

STORESTORE

STORE again to store the password.

Repeat Password: a

STORE CANCEL

New Password: a

Password: Off

NEXT CHANGE STOP

For every time the Password protection is enabled a new password has to be entered. This is to prevent the password protection to be enabled without the password being known.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

12.8 Language

• Press CHANGE

CHANGECHANGE

CHANGE to scroll through the available options.

Together with the Language the date format can change also: Standard date format is: DD-MM-YY When set to "American" the format is changed to : MM-DD-YY When set to American the format is changed to: MM-DD-YY

12.9 Reset all Values

The Reset all values prompt is used to revert the Single II to factory settings.

Warning: Reverting to factory settings may cause personal settings to be lost.

• Press CHANGE

CHANGECHANGE

CHANGE to enable Reset all values operation.

Reset all Values is the last item in the settings.

• Press BACK

BACKBACK

BACK to exit

• Press STOP

STOPSTOP

STOP to exit the Network settings menu.

You will be prompted to SAVE or CANCEL changes made

Reset all values: No

NEXT CHANGE STOP

Language: English

NEXT CHANGE STOP

Password: On

NEXT CHANGE STOP

13 Acknowledgements

13.1 Guarantee

Your Single II has a 12-month factory guarantee. The guarantee is effective for normal use only. We would like to emphasize that the guarantee is not valid under exceptional environmental conditions, such as extreme temperatures or humidity levels, nor in the unlikely event of a lightning strike. The guarantee is not valid if the machine has not been handled properly, for example when it has been dropped, or bumped into. In order to qualify for guarantee, you should contact your supplier, and show the receipt. If your supplier cannot help you, you should contact the manufacturer. The manufacturer reserves the right to determine the final date of the guarantee period on the basis of the date of production. Costs of transport to and from the supplier or the manufacturer are for the buyer’s account. Guarantee is for parts only and does not cover any costs resulting from the breakdown of the Single II. The Single II has various extra features that have not been described in this manual. Additional information about this is given in a technical information bulletin. Subjects discussed in this technical documentation are further configuration options and remote configuring. The further configuration options concern all aspects of operation. In our experience most people are interested in configurations related to user’s access.

13.2 Liability

Correct functioning of the Single II cannot be guaranteed under all conditions and thus we do not accept any liability for loss of information or other damages due to the use of the Single II. Vidicode is not a source of official interpretation of laws of any country or state and shall not be construed as a source for making decisions.

14 Index

Accept a call, 35 Acknowledgements, 74 Add a contact, 42 Analog telephone, 23 Answering machine, 36 Ask Store/Delete, 58 Audio signal, 26 Automatic Gain Control, 22 Automatic recording, 21

Beep after store, 58

Caller ID, 52 Clock, 16 Connections, 15 Copy recordings, 31 CryptoCard, 45

DHCP server, 65, 68 Digital telephone, 25

Edit a contact, 43 Encrypted recording, 46 End a call, 35

Flash time, 52 Footswitch, 62 Function keys, 13

Guarantee, 74

Hang-up detection, 53 Headset, 33

IP address, 66 IP name, 68

Language, 17 Liability, 74

Maximum message time, 55 Menu keys, 13 Menu-key indicators, 13 Messages, 38 Microphone mode, 22 Minimum call time, 59

Network

Ftp active, 63 gateway, 67

Notification, 21

PIN and PUC code, 45 Playback, 38 Power adapter, 16

Record source, 23 Recording calls, 19 Recording quality, 22 Remove a contact, 44

Search, 28

according to code, 30

Search a contact, 42 Server port, 65, 69 Settings, 49 Signal settings, 59 Silence timeout, 27 Speakerphone, 33 Start a call, 34 start level, 60 Start-level, 26 stop level, 60 Stop-level, 26

Subnet mask, 66

Telephone book, 42 Telnet protocol, 48

USB to Ethernet, 48 User interface, 13 User name, 64

Volume, 14

Welcome message, 37

Record, 37

Wildcard, 32

Vidicode Call Recorder Single II User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual