Call Recorder
Call Recorder Call Recorder
Call Recorder ISDN
ISDN ISDN
ISDN
Manual
ManualManual
Manual
Revision 2.103 08
Call Recorder PRI ISDN manual ©Vidicode 2008
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Call Recorder PRI ISDN manual ©-Vidicode 2008
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The
TheThe
The Call Recorder
Call Recorder Call Recorder
Call Recorder ISDN
ISDNISDN
ISDN –––– desktop model
desktop model desktop model
desktop model
1. Menu keys
2. Backlight Display
3. Function keys
4. Speaker
5. Alfa-Numerical keys
6. CryptoCard reader
7. CD Drive
8. Recorder keys
9. Speakerphone key
10. Volume adjustment
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The Call Recorder
The Call Recorder The Call Recorder
The Call Recorder ISDN
ISDN ISDN
ISDN –––– 19” model
19” model 19” model
19” model
1. Internal loudspeaker
2. Backlight Display
3. Menu keys
4. Function keys
5. Alfa-Numerical / Recorder keys
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Connections
Connections Connections
Connections Call Recorder
Call Recorder Call Recorder
Call Recorder ISDN II
ISDN IIISDN II
ISDN II –––– desktop
desktopdesktop
desktop model
model model
model
1. Power
2. Loudspeaker
3. Microphone
4. RS 232 serial connection
5. Ethernet/LAN
6. ISDN BRI 4
7. ISDN BRI 3
8. ISDN BRI 2
9. ISDN BRI 1
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Connections Call Recorder
Connections Call Recorder Connections Call Recorder
Connections Call Recorder ISDN II
ISDN II ISDN II
ISDN II –––– 19” model
19” model 19” model
19” model
1. Loudspeaker
2. Microphone
3. RS 232 serial connection
4. Ethernet/LAN
5. ISDN BRI 4
6. ISDN BRI 3
7. ISDN BRI 2
8. ISDN BRI 1
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Connections Call Recorder PRI
Connections Call Recorder PRIConnections Call Recorder PRI
Connections Call Recorder PRI –––– desktop model
desktop model desktop model
desktop model
1. Power
2. Loudspeaker
3. Microphone
4. Ethernet/LAN
5. RS 232 serial connection
6. ISDN PRI Out
7. ISDN PRI In
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Connections Call Recorder PRI
Connections Call Recorder PRIConnections Call Recorder PRI
Connections Call Recorder PRI –––– 19” model
19” model 19” model
19” model
1. Loudspeaker
2. Microphone
3. Ethernet/LAN
4. RS 232 serial connection
5. ISDN PRI Out
6. ISDN PRI In
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Recorder
RecorderRecorder
Recorder----keys
keyskeys
keys desktop model
desktop model desktop model
desktop model
Record Backward Stop Pause/Play Forward Skip
Recorder keys 19”
Recorder keys 19”Recorder keys 19”
Recorder keys 19” model
model model
model
On the 19” model the numerical keys and the recorder keys are
combined. This is possible because dependant on the selected procedure
it is always obvious what the function of the keys must be.
About
AboutAbout
About the
the the
the recorder keys on all models
recorder keys on all models recorder keys on all models
recorder keys on all models
During recording and playback the recorder keys have the standard
recorder key functions.
If no recording or playback is taking place these keys have a different
function. The and keys can be used to scroll through a selection
of recordings, numbers in a list or through a settings menu. The
key
will always exit the current operation. When editing text they function
as explained in the table of the alpha-numerical functions below.
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Function
FunctionFunction
Function----keys
keyskeys
keys desktop
desktopdesktop
desktop model
model model
model
Function keys 19”
Function keys 19” Function keys 19”
Function keys 19” model
modelmodel
model
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Alfa
AlfaAlfa
Alfa----numerical functions
numerical functionsnumerical functions
numerical functions
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Care and Maintenance
Keep the Call Recorder ISDN dry. If it gets wet,
wipe it dry immediately Liquids might contain
minerals that can corrode the electronic circuits.
Use and store the Call Recorder ISDN only in
normal temperature environments. Temperature
extremes can shorten the life of electronic devices
and distort or melt plastic parts.
Keep the Call Recorder ISDN away from excessive
dust and dirt that can cause premature wear of
parts.
Do not use harsh chemicals, cleaning solvents or
strong detergents to clean the Call Recorder ISDN .
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Contents
ContentsContents
Contents
1 Introduction........................................................... 17
1.1 Several models, one manual.................................17
1.2 Basic Functions ......................................................17
1.3 Speech Compression .............................................18
1.4 Network.................................................................18
1.5 Search recordings..................................................19
1.6 Encryption .............................................................19
1.7 Pass through or passive configuration .................19
1.8 Privacy related functions.......................................20
1.9 Fax recording.........................................................20
2 The Call Recorder ISDN.......................................... 23
2.1 What's in the box..................................................23
2.2 Connecting the Power supply...............................24
2.2.1 On the desktop model.................................................24
2.2.2 On the 19” model ........................................................24
2.3 Connecting the ISDN lines ....................................25
2.3.1 Connecting to E1 Primary Rate ISDN..........................25
2.4 Connecting to basic rate ISDN ..............................27
2.4.1 Recommended way to connect ..................................27
2.4.2 Alternative way to connect.........................................28
3 Configuration and operation................................ 29
3.1 Operation basics....................................................29
3.2 Frequently used key indicators.............................30
3.3 Save Changes.........................................................30
3.4 Initializing CD........................................................30
4 Recorder settings ................................................... 33
4.1 Opening the Recorder settings menu ..................33
4.2 Speaker..................................................................33
4.3 Volume ..................................................................34
4.4 Numberlist.............................................................34
4.5 In-Line mode (pass through mode) ......................35
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4.6 Notification ...........................................................35
4.7 Numberfilter..........................................................36
4.8 Replacement..........................................................37
4.9 [] Action...........................................................38
4.10 [] Dialing..........................................................39
4.11 Compression..........................................................41
4.12 CryptoCard ............................................................42
4.13 CD Copy .................................................................43
4.14 CD Copy time.........................................................44
4.15 Auto Delete...........................................................44
4.16 Protect the Call Recorder with a Password ..........45
4.17 Remove Password protection ...............................45
4.18 Set the Clock..........................................................46
4.19 Set the Language ..................................................46
5 Search, playback, CD copy and monitoring.......... 49
5.1 Playing the last recorded call................................49
5.2 Search stored recordings.......................................50
5.2.1 Search according to local number ..............................52
5.2.2 Search according to remote number..........................53
5.2.3 Search according to connected number ....................55
5.2.4 Refined search according to channel number ...........56
5.3 Recording information..........................................58
5.4 Copy recordings to CD ..........................................58
5.4.1 Copy a individual recording ........................................58
5.4.2 Copy a selection of recordings....................................59
5.5 Line status..............................................................60
5.6 Monitoring ............................................................61
5.6.1 Monitoring on the desktop model.............................61
5.6.2 Monitoring on all models............................................63
6 Notification message and Numberlist .................. 65
6.1 Record notification message ................................65
6.2 View a numberlist .................................................66
6.3 Add a number to the list.......................................67
6.4 Remove a number from the list............................67
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6.5 The Faxlist..............................................................68
6.6 The Email list .........................................................69
7 Using the CD drive and the CD menu................... 71
7.1 The CD menu.........................................................71
7.2 Free time left on CD..............................................71
7.3 Create CD directory...............................................71
7.4 Erase CD Re-writable.............................................72
7.5 Software update ...................................................73
8 The Hard disk menu .............................................. 77
9 Encrypted recording .............................................. 79
9.1 Several types of CryptoCard .................................79
9.2 Insert CryptoCard into Call Recorder ISDN...........80
9.3 Insert CryptoCard into Call Recorder 19”.............80
9.4 The CryptoCard and its PIN and PUC code ...........81
9.5 Making an encrypted recording ...........................83
9.6 Playing an encrypted recording............................83
9.7 Using CryptoCards on a PC ...................................84
10 Configuration of the Ethernet interface.............. 85
10.1 Network active ......................................................85
10.2 FTP active...............................................................86
10.3 FTP user .................................................................86
10.4 FTP password.........................................................87
10.5 FTP server port ......................................................87
10.6 DHCP server...........................................................88
10.7 IP address...............................................................89
10.8 IP subnet mask ......................................................90
10.9 Gateway ................................................................90
10.10 IP name...............................................................91
10.11 Email ...................................................................91
10.12 Reply address......................................................92
10.13 SMTP server IP address.......................................93
10.14 SMTP server port ................................................94
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10.15 Domain name.....................................................94
10.16 DNS server ..........................................................95
10.17 NTP server...........................................................96
10.18 NTP port..............................................................96
10.19 GMT correction...................................................97
10.20 Telnet..................................................................97
10.21 Service timer.......................................................98
10.22 Monitor active....................................................99
11 Call Recorder Quick CD Access System ............... 101
11.1 Install the software .............................................101
11.2 Start .....................................................................101
11.3 View recordings on CD........................................102
11.4 Create an archive on Hard disk...........................103
11.5 Recycle bin...........................................................104
11.6 Export recordings................................................105
11.7 On Line software update....................................105
11.8 Search recordings................................................106
11.9 Software Settings................................................107
12 The Access software and the Monitor software 109
12.1 The Call Recorder Access System software.........109
12.1.1
Playing recordings ..................................................110
12.1.2
Queries ....................................................................110
12.1.3
Call statistics............................................................110
12.1.4
Fax viewing .............................................................111
12.2 The RTR Call Monitor software...........................111
12.2.1
The RTR Call Monitor .............................................112
13 Acknowledgements............................................. 113
13.1 Privacy..................................................................113
13.2 Guarantee............................................................113
13.3 Liability ................................................................114
14 Index..................................................................... 115
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1 Introduction
1.1 Several models, one manual
Silver Line Call Recorders for ISDN are digital audio recorders that can
record from basic rate (BRI) or primary rate (PRI) ISDN lines. There are
several models:
• ISDN PRI for one E1 line without compression facilities for up to 30
channels
• ISDN PRI for one E1 line with compression facilities for up to 16
channels
• ISDN PRI for one E1 line with compression facilities for up to 30
channels
• ISDN II for two S0 lines with compression facilities for up to 4
channels
• ISDN II for four S0 lines with compression facilities for up to 8
channels
These recorders are always shipped as a base model without recording
channels plus a number of channels up to the maximum available for
that model. Depending on the model Call Recorder and the number and
type of ISDN lines that you have the Call Recorder ISDN can
simultaneously record up to 30 calls.
You must always check that the number of channels that you require is
installed. When insufficient channels are installed an upgrade up to the
maximum channel count for the model that you have can be ordered
from your dealer.
The Call Recorder can be delivered in two forms: build in a desktop case
or in a case for in a 19” rack.
The Call Recorder ISDN always has an internal hard disk and a network
interface.
A CD writer is optional and available for the desktop model as well as
for the 19” model.
This manual applies to all variations of the Call Recorder ISDN. The
operation is kept almost the same between models. When there are
differences because of the facilities that are installed, they are quite
obvious and the manual will explain the differences between models
that the user may see. The file format of the recordings is identical for
all recorders and all communicate with PC software in the same way.
1.2 Basic Functions
Call Recorders ISDN are designed for continuous unattended recording.
All recordings are stored digitally on the internal hard disk. The large
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storage capacity of the hard disk ensures the ability of the Call Recorder
ISDN of long term unattended recording.
Recordings are randomly accessible. The capacity of the hard disk is in
recording time at least 1380 hours uncompressed and 13800 hours with
compression and therefore it takes a long time before existing
recordings are wiped out by new recordings. The Call Recorder issues a
warning when the hard disk is getting full. If the warning is ignored the
oldest recordings will be overwritten by the newest.
Stored recordings can be accessed on PC’s via the LAN using the optional
Call Recorder Access System software.
You can copy recordings from the hard disk to CD if your Call Recorder
ISDN is equipped with a CD drive. Copying recordings to CD-recordable
can be done in different ways for different purposes. It is possible to
copy single recordings, copy a selection of recordings or automatically
copy all new recordings. Recordings on CD can be viewed and played
with the Call Recorder Quick CD Access System software that comes with
the Call Recorder ISDN with CD.
The Call Recorder ISDN allows the user to listen in to ongoing calls
through the internal speaker; this is called the Monitor function. The
volume of the internal speaker can be adjusted. The Call Recorder ISDN
also allows for the connection of a headset. The headset can be used to
monitor calls and to listen to recordings.
1.3 Speech Compression
Call Recorders ISDN that have compression facilities on board compress
recordings according to the G.723.1 format. G.723.1 compression has a
good balance between audio quality and recording size and can be
reproduced on most PC’s with Microsoft Windows versions. Compressed
recordings take up 1/10th of the size of uncompressed recordings.
Therefore the compression has a profound effect on the storage
capacity of the Call Recorder ISDN in terms of recording time.
Real time compression while recording many channels requires a lot of
extra processing power and therefore extra hardware in the form of
very fast processors. To save cost where a large recording database is not
needed, there is a model of the Call Recorder for primary rate without
the extra compression facilities. This model can only store at least 1380
hours of uncompressed audio on the hard disk. This model is for
applications that do not require long storage duration.
1.4 Network
The Call Recorder ISDN features an Ethernet interface. The Call Recorder
ISDN can be connected to a PC or computer network through the
Ethernet interface. With its own IP address the Call Recorder ISDN acts as
an FTP-server from which recordings can be downloaded using any FTP
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client. The Call Recorder Access System software can be used to connect
to the Call Recorder ISDN over the network to retrieve recordings and
archive them on the PC. The Call Recorder Access System software has
extensive archiving capabilities including the creation of special archives
suited for backup on CD. A special version of the Call Recorder Access
System allows for fax image recovery of recorded fax transmissions.
The Call Recorder can email its status in case of a malfunction.
Recordings can also be emailed according to the extension\email list.
Yet another application of the Ethernet connection is Real Time Remote
Call monitoring over the network. The optional RTR Call Monitor
software can be used to monitor all connected telephone lines over the
network.
1.5 Search recordings
The Call Recorder has its own menu driven search function to find and
play specific recordings. Recordings can be searched for according to
date, Called number and line number. The Call Recorder ISDN has an
internal speaker for playback of recordings.
1.6 Encryption
All recordings can be encrypted. The Call Recorder ISDN uses the
CryptoCard option for this feature. Playback of encrypted recordings is
not possible without the CryptoCard the recording was made with.
Playback of encrypted recordings on a PC is possible only with the
optional CryptoCard reader in conjunction with the original or a
matching CryptoCard.
1.7 Pass through or passive configuration
The Call Recorders ISDN can be connected to the line in two ways:
Pass through mode – the recorder is installed between the network and
the telephone system and all ISDN channels pass through the internal
bus of the recorder and the recorder can take control at any time. Pass
Through mode is also occasionally called In-Line mode
Passive mode – the recorder is connected in parallel to the line and just
passively listening on the incoming and outgoing channels of the line.
The Call Recorders ISDN have been designed for pass through mode. The
reason was that the recorders must comply with the regulations of most
countries that – at least for some applications – require that there is
some sort of notification to the caller that recording takes place. This is
only possible in pass through mode.
Pass through mode has several other advantages then notification to the
user:
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It can intercept the D-channel and therefore control signaling between
the telephone system and the network. This is used to filter numbers
sent by the PBX so that they are not sent to the line.
It can be used to capture commands from the user to the recorder
which has several applications that will be explained in this manual.
Because of pass through mode the Call Recorder is equipped with loopthrough relays to prevent the Call Recorder to disrupt telephone
communication in case of a power failure or another malfunction. The
loop-through relays then close to fall back into passive mode and
ongoing telephone calls are not disconnected.
1.8 Privacy related functions
In some situations Call Recording is perceived as an intrusion of the
privacy. The Call Recorder has several functions that allow the user to
protect the privacy of anyone involved.
In most applications the recorder is set up to record all calls
automatically. The Call Recorder ISDN can however be used to record
specific numbers only or can be set to exclude certain numbers from
recording. For this feature the Call Recorder ISDN has a Numberlist that
can be used as “blacklist” or as “whitelist”. See Chapter 6 for more
details.
The Call Recorder ISDN can be used as a security recorder. For this
purpose the recorder has a feature where the number of day’s can be
set for the recorder to keep the recordings. In case of an emergency,
recordings can be accessed while daily recordings are removed after the
set number of days. This is used when for matters of privacy it is not
desirable to keep recordings of the people involved for a long period.
See § 4.9 for details.
Another option for security recording is the DTMF initiated recording.
The Call Recorder can be set up so it can detect DTMF tones on the line
and start and or stop recording, or label recordings so they are not
deleted afterwards.
The CryptoCard option can be very effective to protect privacy. When
the Call Recorder ISDN is set up to record with the CryptoCard the
privacy of the people involved can be guaranteed because the
recordings can only be played with a card matching the card the
recording was made with and the password that belongs to it. Without
the CryptoCards the recordings are not accessible. There are CryptoCards
that can only be used to encode and not to decode recordings, so even
when the recorder is stolen the privacy of its users remains protected.
1.9 Fax recording
Individual numbers can be configured for the recording of fax traffic.
The configuration for fax recording differs from the recording of
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telephone conversations in several ways. The recordings of fax traffic are
not compressed, Automatic Gain Control is disabled and Notification is
omitted. The original fax images of fax recordings can be recovered and
viewed with a special version of the Call Recorder Access System
software.
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2 The Call Recorder ISDN
2.1 What's in the box
The following parts are supplied with your Call Recorder ISDN:
Desktop model ISDN PRI
•
Mains power supply adapter and cable
• ISDN cable with two RJ45 connectors
• Headset with headset mount
• This manual
19” model ISDN PRI
• Mains cable (not available for Switzerland and Australia)
• ISDN cable with two RJ45 connectors
• Headset
• This manual
Desktop model ISDN II (basic rate)
•
Mains power supply adapter and cable
• 2 or 4 ISDN cable with two RJ45 connectors (2 meter)
• 2 or 4 ISDN cable with two RJ45 connectors (30 centimeters)
• 2 or 4 ISDN T-adapters
• Headset with headset mount
• This manual
19” model ISDN II (basic rate)
• Mains cable (not available for Switzerland and Australia)
• 2 or 4 ISDN cable with two RJ45 connectors (2 meter)
• 2 or 4 ISDN cable with two RJ45 connectors (30 centimeters)
• 2 or 4 ISDN T-adapters
• Headset
• This manual
On all models that have the CD recorder option installed.
•
A CD with Call Recorder Quick CD Access software
•
A recordable CD
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2.2 Connecting the Power supply
2.2.1 On the desktop model
The Call Recorder ISDN desktop is powered through an AC power
adapter. It does not have an On/Off switch; the Call Recorder ISDN is
turned on by connecting the power supply.
2.2.2 On the 19” model
Use the supplied mains cable. The recorder does not have an On/Off
switch; the Call Recorder ISDN is turned on by connecting the power
supply.
In some countries (Switzerland, Australia) no mains cable is supplied
because it cannot be bought in the country of manufacture (The
Netherlands). Any standard computer mains cable will do.
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2.3 Connecting the ISDN lines
2.3.1 Connecting to E1 Primary Rate ISDN
The Call Recorder PRI is connected in series to the E1 ISDN line between
the line port and other equipment. With the Call Recorder PRI you have
received a cable with two RJ45 connectors. This cable is used to connect
the Call Recorder PRI to the wall socket. The existing cable can be used
to connect the Call Recorder PRI to the PBX as is shown in the figure
below.
As explained in the introduction, the Call Recorder can work in pass
through mode where it is processing the complete data stream and in
passive mode where it is just listening. Although this is a substantial
difference it does not affect the connection to the line. It is controlled
internally with relays and can be configured in software.
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The figure below is an example of a possible setup of the Call Recorder
using the desktop model, …
and using the 19” model.
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2.4 Connecting to basic rate ISDN
2.4.1 Recommended way to connect
The Call Recorder ISDN II is connected in series between the NT1 line
port and other equipment.
Per line you have received a T-splitter a long 8 wire ISDN cable and a
short 8 wire ISDN cable.
Take the line of your existing equipment from the NT1 box and connect
it to the NT port of the splitter.
Use one cable to connect the port labeled “ISDN” on the splitter with
the port labeled ISDN 1 on the Call Recorder.
Connect the port of the splitter labeled TE with the NT1 box.
Make the same connections for the ports ISDN 2, 3 and 4.
As explained in the introduction, the Call Recorder can work in pass
through mode where it is processing the complete data stream and in
passive mode where it is just listening. Although this is a substantial
difference it does not affect the connection to the line. It is controlled
internally with relays and can be configured in software.
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The figure below is an example of a possible setup of the Call Recorder
ISDN II, using the 19” model.
2.4.2 Alternative way to connect
Some users do not like to disconnect the lines when they install a Call
Recorder. They prefer to connect the Call Recorder the way other ISDN
terminal equipment is used on a point to multipoint basic rate line in a
star like network structure.
This alternative connection method is a possibility. The drawback
however is that pass through mode with all its advantages is not
possible.
To use the alternative method to connect you must use a traditional
ISDN T-adapter and a 4 wire ISDN cable for the connection to the
recorder. When the Call Recorder is added to the little point to
multipoint network it can passively record all equipment connected.
Please note: It is important that you use a 4 wire cable for this
connection method. If you are in doubt about the correct connection
method for this alternative, order the T-adapters and 4 wire cables from
your Call Recorder dealer.
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3 Configuration and operation
After you have connected the hardware it is time to configure and use
the Call Recorder. This chapter explains you how the user interface
works. In the following chapters we guide you with the configuration.
You must:
• Go through the recorder settings and make changes if required
• Go through the network settings so the Call Recorder will fit in
with your network
• Edit the Numberlists to enable special functions that you may
want
• (Optional) Install the Call Recorder Access System software on your
PC and test the connection to the recorder
3.1 Operation basics
The Call Recorder ISDN has a common menu driven user interface. Most
functions and operations are initiated by pressing a function key
followed by a sequence of menu keys of which the function is
determined by the text in the display. The use of function keys and
menu keys is as follows:
Function keys
The most frequently used functions of the Call Recorder ISDN have been
grouped in the function keys. Throughout the entire manual symbols
representing the function keys are used to indicate the function key
corresponding to the described function.
Menu keys
After pressing a function key the available functions are assigned to the
four menu keys. The operation of the menu keys is determined by the
text in the display right above the corresponding key. Throughout the
entire manual figures representing the display with or without the
menu keys are used to show the required action corresponding to the
described feature.
Example:
Monday 09-02-04 10:41
Recorder Settings
NEXT MENU STOP
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In this example you are instructed to press the menu key below the text
MENU in order to open the Recorder setting menu.
3.2 Frequently used key indicators
The following menu key functions are consistently used throughout the
manual.
MENU in the display indicates the presence of an underlying menu
Press MENU to open the underlying menu
NEXT in the display indicates the presence of more menu items
Press NEXT to jump to the following menu item
BACK in the display indicates the presence of an embracing menu
Press BACK to return to the embracing menu
STOP in the display indicates the absence of an embracing menu
Press STOP to return to operating mode
CHANGE will toggle the item in the display between "On" and "Off"
In some cases CHANGE is used to increase or decrease a value.
3.3 Save Changes
After making settings the user is forced to press YES or NO before
returning to operating mode. Press STOP in the menu and the display
will show:
YES returns the Call Recorder ISDN to normal use with changed settings
NO returns the Call Recorder ISDN to normal use without changed
settings
CANCEL returns to the settings
3.4 Initializing CD
When you place a new CD in the drive, it has to be initialized before it
can read and write.
During initialization the display will show:
Save Changes?
YES NO CANCEL
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At this point the Call Recorder cannot be used for any other functions.
The initialization of the CD may take up to 10 seconds. Recording is not
interrupted by the initialization of the new CD.
Initialising CD
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4 Recorder settings
Recorder settings of the Call Recorder ISDN consist of the default
settings of the Speaker and Volume, Numberlist, In-Line mode,
Notification, [] Action, CryptoCard, Auto Delete, optionally
protecting the Call Recorder with a password, setting of the Clock, and
setting the Language. All Recorder settings are made in the Recorder
settings menu.
4.1 Opening the Recorder settings menu
On the desktop model:
• Press the key to enter the recorder settings menu.
On the 19” model:
•
Press the key
• Press System
SystemSystem
System to move to the recorder settings menu
The first item in the settings to appear is the loudspeaker setting.
4.2 Speaker
The Speaker setting controls the whether the loudspeaker will be used
when the monitor function is started or a recording played. The
loudspeaker usually must be turned off when you listen to recordings or
monitor lines on external loudspeakers or with the supplied headset.
• Press CHANGE
CHANGECHANGE
CHANGE to disable or enable the Speaker.
Speaker: On
NEXT CHANGE STOP
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• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the Volume
VolumeVolume
Volume setting or
press STOP
STOPSTOP
STOP to exit the configuration
configurationconfiguration
configuration menu.
4.3 Volume
The Volume setting determines the volume of the speaker or a headset
or loudspeakers connected to the LS port.
• Press ++++ or ---- to increase or decrease the volume by one step.
Select a value between 1 and 14.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the Numberlist
NumberlistNumberlist
Numberlist setting or
press STOP
STOPSTOP
STOP to exit the configuration
configurationconfiguration
configuration menu.
4.4 Numberlist
The Numberlist is used to include or exclude the numbers from
recording. See the description of the Numberlist in Chapter 6. The
setting Numberlist determines whether the Numberlist is used as
“blacklist” or “whitelist” or whether it is turned “Off”.
Volume: 10
NEXT - CHANGE + STOP
Volume: 7
NEXT - CHANGE + STOP
Speaker: Off
NEXT CHANGE STOP
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• Press CHANGE
CHANGECHANGE
CHANGE to select OFF
OFFOFF
OFF, Black
BlackBlack
Blacklist
listlist
list or White
WhiteWhite
Whitelist
listlist
list.
Default the Numberlist is set to OFF
OFFOFF
OFF
• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the In
InIn
In----Line mode
Line modeLine mode
Line mode setting
or press STOP
STOPSTOP
STOP to exit the configuration
configurationconfiguration
configuration menu.
4.5 In-Line mode (pass through mode)
In-Line mode determines whether the Call Recorder can take control of
the telephone lines. This is required for instance to be able to play a
recording notification at the start or during a call.
• Press CHANGE
CHANGECHANGE
CHANGE to select ON
ONON
ON or OFF
OFFOFF
OFF.
Default the In-Line mode is set to OFF.
OFF.OFF.
OFF.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the nnnnotification
otificationotification
otification setting or
press STOP
STOPSTOP
STOP to exit the configuration
configurationconfiguration
configuration menu.
4.6 Notification
In some countries or regions notification during the recording of
telephone conversations is compulsory. Check local regulations and
obligations.
Notification can be with a spoken message at the beginning of the call
or at the moment the recording is started. A notification message could
be for example: “For security reasons our calls are being recorded”.
In-Line mode: Off
NEXT CHANGE STOP
Numberlist: White
NEXT CHANGE STOP
Numberlist: BLack
NEXT CHANGE STOP
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Following the In-Line mode setting as described above the display will
show:
• Press CHANGE to change Notification method. Select one of the
following options:
• Incoming
• Outgoing
• Always
• Off
These options work as follows:
When "Incoming" is selected the message will be played when an
incoming call is answered.
When "Outgoing" is selected the message will be played when an
outgoing call is answered.
When "Always" is selected the message is played on both incoming and
outgoing calls.
When "Off" is selected there is no notification.
The notification is standard disabled.
Please refer to § 6.1 how to record the notification message.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the Numberfilter
NumberfilterNumberfilter
Numberfilter setting
or press STOP
STOPSTOP
STOP to exit the configuration
configurationconfiguration
configuration menu.
4.7 Numberfilter
The numberfilter is used to hide or replace extension numbers on
outgoing calls. The reason to do this is that the PBX has to disclose the
internal number to the recorder which will allow you to sort the
recordings by the extension number.
Depending on the setting the number can be hidden altogether or
replaced by the general number.
Notification: Off
NEXT CHANGE STOP
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• Press CHANGE to change Numberfilter method. Select one of the
following options:
• Remove
• Hide
• Replace
• Off
These options work as follows:
When "Remove" is selected the entire number is removed from the
outgoing protocol communication, your service provider will fill in the
number with the general number.
When “Hide" is selected the number is removed and the number is
marked as restricted, the called party is not able to see your number.
When "Replace" is selected the number is replaced by a replacement
number that can be entered afterwards in the next menu item (only
when “Replace is selected”). Please note most service providers don’t
allow replacement and will correct the replacement with the general
number.
When "Off" is selected there is no number filtering active.
The numberfilter is standard disabled.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the [[[[]]]] Action
Action Action
Action setting
or press STOP
STOPSTOP
STOP to exit the configuration
configurationconfiguration
configuration menu.
4.8 Replacement
When “Replace” is selected as action type for the numberfilter, the
replacement string determines what the Call Recorder will send to the
remote caller. You must fill in the number that you want the remote
caller to see.
The replacement number must be a number that really belongs to the
line bundle that you have, otherwise the telephone provider will filter it
out. Normally the main number of the organization will be used.
Numberfilter: Off
NEXT CHANGE STOP
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4.9 [] Action
While recording, the Call Recorder can be controlled from the local
telephone that it is recording. It will respond with a predetermined
action when the “star” () key on the telephone is pressed twice
twicetwice
twice. This
will send the corresponding DTMF tones to the recorder.
Important:
Important:Important:
Important:
The configuration of the Action determines how the Call Recorder
behaves while recording. To give you an example: When manual start
startstart
start is
selected, the Call Recorder will not
notnot
not record anything until it receives the
command.
The predetermined action that is enabled it may overrule the
configuration as set with whitelist, blacklist and Auto-Delete. It also is a
possible way to control the email function.
The following functions can be selected for the operation of the []
Action:
•
Start
• Stop
• Start + Stop
• Stop + Start
• Save rec.
• Start + Save
• Email rec.
• Start + Email
• Off
[**] Action: Off
NEXT CHANGE STOP
Replacement: <empty>
NEXT CHANGE STOP
Call Recorder PRI ISDN manual ©-Vidicode 2008
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When “Start
StartStart
Start” is selected a recording must be started manually. It will
not be started automatically unless it is on the whitelist. When the
recorder was not yet recording because it was on the whitelist, the
beginning of the call is not recorded. When the Notification message is
enabled, a Notification will be sent to the caller.
When “Stop
StopStop
Stop” is selected a recording can be stopped. When the call was
being recorded, it will have been recorded from the start until it
stopped recording.
When “Start/Stop
Start/StopStart/Stop
Start/Stop” is selected a recording can be started and stopped
must be started manually. It will not be started automatically unless it is
on the whitelist. When the recorder was not yet recording because it
was on the whitelist, the beginning of the call is not recorded. When a
Notification message is enabled, a Notification will be sent to the caller.
Note:
Note:Note:
Note: It is not recommended to combine this option with existence of a
whitelist or a blacklist because the user may not know if the call is
already recording and therefore may stop the recording by mistake if he
wants to start recording.
When “Stop/Start
Stop/StartStop/Start
Stop/Start” is selected a recording can be stopped and started.
All calls are recorded automatically from the start. When a Notification
message is enabled, a Notification will be sent to the caller. Note:
Note:Note:
Note: It is
not recommended to combine this option with existence of a whitelist
or a blacklist because the user may not know if the call is already
recording and therefore may stop the recording by mistake if he wants
to start recording.
When “Save
SaveSave
Save” is selected in the option the current call is permanently
saved and excluded from the AutoDelete function.
When “Email
EmailEmail
Email” is selected the recording is Emailed according to the
email-list.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the [[[[]]]] Action
Action Action
Action setting
or press STOP
STOPSTOP
STOP to exit the configuration
configurationconfiguration
configuration menu.
4.10 [] Dialing
When not recording, the user can select an external line, hear a dial
tone, and then send a command to the Call Recorder. The command will
either be or + two digits + an optional telephone number.
Call Recorder PRI ISDN manual ©Vidicode 2008
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The options are:
•
Save last
• Email last
• Save + Email
• User code
• Off
When “SSSSave last
ave lastave last
ave last” is selected the recording is saved, which overrules the
Auto delete function.
When “Email last
Email lastEmail last
Email last” is selected the recording is emailed according to the
email list.
When “Save + Email
Save + EmailSave + Email
Save + Email” is selected the last recording is saved and emailed.
When any of the options above, except “User code” is selected a list of
possibilities is introduced:
11
11 11
11
Email the last recording
1
111((((xxxx))))
x= 1 to 9
x= 1 to 9x= 1 to 9
x= 1 to 9
Email one of the last 9 recordings (*12 till *19 to get older
recordings).
22
2222
22
Save/Mark last recording (mark to not auto-delete).
33
3333
33
Unsave/Unmark last recording.
47
4747
47 (telephone number)
(telephone number) (telephone number)
(telephone number)
Start recording and dial current outgoing call
[**] Dialing: Off
NEXT CHANGE STOP
Call Recorder PRI ISDN manual ©-Vidicode 2008
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44
4444
44 (telephone number)
(telephone number)(telephone number)
(telephone number)
Start recording and save/mark current outgoing call
41
4141
41 (telephone number)
(telephone number)(telephone number)
(telephone number)
Start and save/mark and Email current outgoing call.
00
0000
00 (tel
(tel(tel
(telephone number)
ephone number)ephone number)
ephone number)
Do not record current outgoing call.
99
9999
99
Erase last recording (must be enabled in the hidden menu
first).
7
777((((xxxx))))
x= 1 to 9
x= 1 to 9x= 1 to 9
x= 1 to 9
Reserved for user commands.
The command is stored by the recorder and PC applications
can use it.
8
888((((xxxx))))
x= 1 to 9
x= 1 to 9x= 1 to 9
x= 1 to 9
Reserved for answering machine functions.
The option “User Code
User CodeUser Code
User Code” is a method for call centre employees with a
variable workstation to identify themselves. It is outside the scope of this
manual to explain the User Code feature in detail.
Note:
Note:Note:
Note: It is possible that your telephone system does not allow
commands while there is no connection yet. We have not yet observed
this on a PBX, but we did see it on a certain model of ISDN telephone.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the next menu item
next menu itemnext menu item
next menu item or
press STOP
STOPSTOP
STOP to exit the configuration
configurationconfiguration
configuration menu.
4.11 Compression
The default procedure while recording is to compress the recorded
audio from aLaw to G.723.1. This is a factor 10 compression with hardly
any loss of quality. It can however be disabled. The available recording
time on the hard disk is calculated based on G.723.1 compression.
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We recommend keeping compression enabled with some exceptions:
When you have a Call Recorder ISDN PRI without Codec’s compression
can be enabled, but the recorder cannot compress in real time. The
processor will compress afterwards in idle time. Then compression will
only work well if you record calls only occasionally.
In any other case where you record only occasionally you may consider
that compression is not necessary because the 1380 or 2760 hours of
recording time that last without compression are sufficient and you do
not want the loss of quality.
However, if you consider disabling compression, we recommend that
you at least test the quality of compressed audio. Perhaps you will
change your mind because the quality of compressed recordings is quite
good.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the next menu item
next menu itemnext menu item
next menu item or
press STOP
STOPSTOP
STOP to exit the configuration
configurationconfiguration
configuration menu.
4.12 CryptoCard
The CryptoCard is used for encrypting recordings. See Chapter 9 for a
detailed description. In the standard configuration the Use CryptoCard
function is disabled. With the Use CryptoCard function enabled all
recordings will be encrypted and is it no longer possible to make
recordings without a CryptoCard.
• Press CHANGE
CHANGECHANGE
CHANGE to enable or disable.
Use of CryptoCard: Off
NEXT CHANGE STOP
Compression: On
NEXT CHANGE STOP
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When the Use CryptoCard function is enabled and there is no card
inserted the Call Recorder will sound a warning and display:
The warning will disappear when a valid card is inserted.
When Use CryptoCard has been enabled the next menu item will be the
changing of the CryptoCard card PIN code. See § 9.4 for a detailed
description.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the next menu item
next menu itemnext menu item
next menu item or
press STOP
STOPSTOP
STOP to exit the configuration
configurationconfiguration
configuration menu.
4.13 CD Copy
This menu item will only appear when a CD recorder is installed.
The CD Copy setting can be set to Single or Double or OFF. When set to
Single the Call Recorder will automatically copy all recordings to CD as a
means of single backup. When set to Double the Call Recorder will
automatically copy all recordings to CD as a means of backup just as
when CD Copy is set to Single. The difference is that each following CD
will be started with the last half of the recordings of the previous CD,
thereby creating a double backup. Downside to the Double CD Copy is
that the effective CD capacity is reduced to half that of the original
capacity.
•
Press CHANGE
CHANGECHANGE
CHANGE to select Single
SingleSingle
Single or Double
DoubleDouble
Double or turn “CD Copy” Off
OffOff
Off.
CD Copy: Single
NEXT CHANGE STOP
Monday 22-04-2004 11:08
Please insert Card.
Use of CryptoCard: On
NEXT CHANGE STOP
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Default CD Copy is set to OFF
OFFOFF
OFF. If Double is selected for the first time the
first half of the first CD is filled with empty files.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the CD Copy time
CD Copy timeCD Copy time
CD Copy time or Auto
Auto Auto
Auto
Delete
DeleteDelete
Delete setting or press STOP
STOPSTOP
STOP to exit the configuration
configurationconfiguration
configuration menu.
4.14 CD Copy time
If in the previous item the CD Copy
CD CopyCD Copy
CD Copy parameter is set to Single
SingleSingle
Single or Double
DoubleDouble
Double
the CD Copy ti
CD Copy tiCD Copy ti
CD Copy time
meme
me is the next item in the menu. If in the previous item
the CD Copy parameter is set to Off
OffOff
Off, Auto Delete
Auto DeleteAuto Delete
Auto Delete is the next item in the
menu, see the next paragraph.
The CD Copy time determines the time of the day when the recordings
are copied to the CD. The CD Copy operation takes place once a day,
preferably at a time when the phones are least busy.
•
Press CHANGE
CHANGECHANGE
CHANGE to select the time, use + or – to increase or decrease
by 15 min.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the Auto Dele
Auto DeleAuto Dele
Auto Delete
tete
te setting
or press STOP
STOPSTOP
STOP to exit the configuration
configurationconfiguration
configuration menu.
4.15 Auto Delete
The Auto Delete function is a feature meant to protect the Privacy of
the people that are recorded in the process. It is also there to be able to
comply with legal situations where recordings are not allowed to exist
longer then a certain period.
•
Press ++++ or ---- to increase or decrease the number of days. Select a
value between 1 and 400 days or choose Off to turn the feature
Off
OffOff
Off.
Auto Delete: 3 Days
NEXT - CHANGE + STOP
CD Copy Time: 00:00
NEXT - CHANGE + STOP
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•
Press NEXT
NEXTNEXT
NEXT to continue in the menu with the Password
PasswordPassword
Password setting or
press STOP
STOPSTOP
STOP to exit the configuration
configurationconfiguration
configuration menu.
4.16 Protect the Call Recorder with a Password
The Call Recorder can be protected with a Password against
unauthorized use. When password protection has been enabled all
actions that change the operation of the Call Recorder are blocked
before the correct password has been entered.
• Press CHANGE
CHANGECHANGE
CHANGE to enter a password.
• Press STORE
STORESTORE
STORE.
•
Press STORE
STORESTORE
STORE to enable the entered password.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the Clock setting (§ 4.18)
or press STOP
STOPSTOP
STOP to exit the configuration menu.
If the Password has been set you will be prompted for the password
before entering the menus and before playback of recordings.
4.17 Remove Password protection
Repeat Pasword: »000
STORE CANCEL
New Password: »000
STORE CANCEL
Password: Off
NEXT CHANGE STOP
Call Recorder PRI ISDN manual ©Vidicode 2008
46
• Press CHANGE
CHANGECHANGE
CHANGE to disable the password.
The password protection has now been disabled.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the Clock
ClockClock
Clock setting or press
STOP
STOPSTOP
STOP to exit the configuration menu.
4.18 Set the Clock
To set the Clock
ClockClock
Clock do the following:
• Press CHANGE
CHANGECHANGE
CHANGE to change the setting of the clock.
• Press key's 1-7 to set the day of the week starting with 1 for
Sunday.
The default date and time format is DD-MM-YY and MM:HH (when
American has been set as language the format is changed to MM-DDYY). Use the arrowed keys to move the blinking character left or right.
•
Press soft-key STORE
STORESTORE
STORE to store the changes or press soft-key CANCEL
CANCELCANCEL
CANCEL
to return to previous values.
• Press NEXT
NEXTNEXT
NEXT to continue in the menu with the Language
LanguageLanguage
Language setting or
press STOP
STOPSTOP
STOP to exit the configuration
configurationconfiguration
configuration menu.
4.19 Set the Language
To set the Langu
LanguLangu
Language
ageage
age,,,, do the following:
Clock: »o 22-04-04 11:08
STORE CANCEL
Clock: Mo 22-04-04 11:08
NEXT CHANGE STOP
Password: On
NEXT CHANGE STOP
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•
Press CHANGE
CHANGECHANGE
CHANGE multiple times to select the preferred language.
• Press STOP
STOPSTOP
STOP to exit the configuration menu.
Language: English
CHANGE STOP
Call Recorder PRI ISDN manual ©Vidicode 2008
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Call Recorder PRI ISDN manual ©-Vidicode 2008
49
5 Search, playback, CD copy and monitoring
All stored recordings can be played back on the Call Recorder. To play a
certain recording it has to be found and selected first. To find a
recording the Call Recorder has a search function. The search function is
described in § 5.2.
The Call Recorder also has a simpler and faster way to play the last
recorded call. Playback of a selected recording is done with the recorder
keys; it is the same as playback of the last recording as described in the
following paragraph.
5.1 Playing the last recorded call
On the desktop model:
• Press the key to open the playback menu.
On the 19” model:
• Press the key to open the playback menu.
The display will show:
• Select CD
CDCD
CD or DISK
DISKDISK
DISK to play recordings from the selected device.
• Press LAST
LASTLAST
LAST to play the last recording.
The display will show:
The display shows the remote number between brackets. Next to that is
the duration of the call, the arrow indicating incoming or outgoing call.
(remote number) <- 00:01:14
14-7-05 18:46 02 00:00:01
Playback Calls
CD DISK LAST STOP
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Below that is the date and time of the call, the channel number and the
current playback position.
During playback the recorder keys have the usual recorder functions.
The
and recorder keys are used to move the playback position
60 seconds backward or forward. The key is used to stop playback.
For playback of older stored recordings it is required to select the
recording first. Read on for an explanation how to search for the desired
recording.
5.2 Search stored recordings
The Call Recorder has a search function to find stored recordings. The
search function starts with prompting for the date. The search can be
further refined by a search according to remote number and line
number. The entered search string for the date will always be preceded
by the remote number, which in turn precedes the line number.
Wildcards can be used to search for remote number or line number only.
On the desktop model:
• Press the key to open the playback menu.
On the 19” model:
• Press the key to open the playback menu.
The display will show:
• Select CD
CDCD
CD or DISK
DISKDISK
DISK to play recordings from the selected device.
• Use the numerical keys to enter a date.
Calls from »9-03-05
SEARCH LOCAL STOP
Playback Calls
CD DISK LAST STOP
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Entering the date or code to search for you can use the key as
wildcard. For example enter :05:05 to search for all messages from
May 2005. The
and are used to move the cursor left or right. It
is also possible to refine the search according to remote telephone
number or line number. In that case continue to read on § 5.2.1.
• Press SEARCH
SEARCHSEARCH
SEARCH to search for recordings by the entered date.
The display will show:
For the entered date 14-07-05 there were 24 recordings found. The first
of the 24 recordings is selected for playback, the date and time of the
call is displayed to the left. Use the and keys to move the
selected recording one up or down.
• Press the key to start playback of the selected recording.
The display will show:
The display shows the remote number between brackets. Next to that is
the duration of the call, the arrow indicating incoming or outgoing call.
Below that is the date and time of the call, the line number and the
current playback position.
During playback the recorder keys have the usual recorder functions.
The and recorder keys are used to move the playback position
60 seconds backward or forward. The key is used to stop playback.
The next section describes how to refine your search to look for a
specific number.
(remote number) <- 0:01:14
14-7-05 18:46 02 00:00:01
14-07-05 12:11 1/24
SEARCH INFO STOP
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5.2.1 Search according to local number
Open the search menu as described in § 5.2. Remember that the entered
date will always be incorporated in the search.
The display will show:
• Press LOCAL
LOCALLOCAL
LOCAL to enter a local number to search for.
The display will show:
• Use the numerical keys to enter a local number.
Entering the local number to search for you can use the key as
wildcard. For example enter 03520 to search for all recordings which
start with the number 03520. The and are used to move the
blinking character left or right. It is also possible to refine the search
even further according to remote number. In that case continue to read
on § 5.2.2.
• Press SEARCH
SEARCHSEARCH
SEARCH to search for recordings with the entered number.
The display will show:
For the entered number 03520 there were 2 recordings found. The
first of the two recordings is selected for playback, the date and time of
14-07-05 12:11 1/24
SEARCH INFO LAST STOP
Local »__________________
SEARCH REMOTE LAST STOP
Calls from »9-03-05
SARCH LOCAL STOP
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the call is displayed to the left. Use the
and keys to move the
selected recording one up or down.
• Press the key to start playback of the selected recording.
The display will show:
The display shows the remote number between brackets. Next to that is
the duration of the call, the arrow indicating incoming or outgoing call.
Below that is the date and time of the call, the line number and the
current playback position.
During playback the recorder keys have the usual recorder functions.
The and recorder keys are used to move the playback position
60 seconds backward or forward. The key is used to stop playback.
The next section describes how to refine the search even further to
restrict it to a date range, phone number, and on which phone line the
call took place.
5.2.2 Search according to remote number
Open the search menu as described in § 5.2.1.
The display will show:
• Press REMOTE
REMOTEREMOTE
REMOTE to enter a remote number to search for.
The display will show:
Local »__________________
SEARCH REMOTE LAST STOP
(0352860560) < 0:01:14
14-7-05 18:46 02 00:00:01
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54
• Use the numerical keys to enter a local number.
Entering the remote number to search for you can use the key as
wildcard. For example enter 03520 to search for all recordings which
start with the number 03520. The
and are used to move the
blinking character left or right. It is also possible to refine the search
even further according to connected number. In that case continue to
read on § 5.2.2.
• Press SEARCH
SEARCHSEARCH
SEARCH to search for recordings with the entered number.
The display will show:
For the entered number 03520 there were 2 recordings found. The
first of the two recordings is selected for playback, the date and time of
the call is displayed to the left. Use the and keys to move the
selected recording one up or down.
• Press the key to start playback of the selected recording.
The display will show:
The display shows the remote number between brackets. Next to that is
the duration of the call, the arrow indicating incoming or outgoing call.
(0352860560) <- 00:01:14
14-7-05 18:46 02 00:00:01
14-07-05 12:11 1/2
SEARCH INFO STOP
Local »__________________
SEARCH CONNECTED LAST STOP
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Below that is the date and time of the call, the line number and the
current playback position.
During playback the recorder keys have the usual recorder functions.
The
and recorder keys are used to move the playback position
60 seconds backward or forward. The key is used to stop playback.
The next section describes how to refine the search even further to
restrict it to a date range, phone number, and on which phone line the
call took place.
5.2.3 Search according to connected number
Open the search menu as described in § 5.2.2.
The display will show:
• Press CONNECTED
CONNECTEDCONNECTED
CONNECTED to enter a connected number to search for.
The connected number is the actual number the caller is connected to.
For an incoming call the connected number will be a local connected
number, an outgoing call will display a remote connected number. Note
that this often is not the number that is dialed. The connected number
often is the number of the extension that answers the call. For various
reasons the connected number may not be available. One possible
reason is that the network suppresses it as we have noticed on sites in
the UK. Another possible reason is that then number is suppressed on
the PBX.
The display will show:
• Use the numerical keys to enter a connected number.
Entering the connected number to search for you can use the key as
wildcard. For example enter 03520 to search for all recordings which
start with the number 03520. The
and are used to move the
Connected __________________
SEARCH CHANNEl LAST STOP
Remote »__________________
SEARCH CONNECTED LAST STOP
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blinking character left or right. It is also possible to refine the search
even further according to connected number. In that case continue to
read on § 5.2.2.
• Press SEARCH
SEARCHSEARCH
SEARCH to search for recordings with the entered number.
The display will show:
For the entered number 03520 there were 2 recordings found. The
first of the two recordings is selected for playback, the date and time of
the call is displayed to the left. Use the
and keys to move the
selected recording one up or down.
• Press the key to start playback of the selected recording.
The display will show:
The display shows the remote number between brackets. Next to that is
the duration of the call, the arrow indicating incoming or outgoing call.
Below that is the date and time of the call, the line number and the
current playback position.
During playback the recorder keys have the usual recorder functions.
The and recorder keys are used to move the playback position
60 seconds backward or forward. The key is used to stop playback.
The next section describes how to refine the search even further to
restrict it to a date range, phone number, and on which phone line the
call took place.
5.2.4 Refined search according to channel number
Open the search menu as described in § 5.2.3.
The display will show:
(0352860560) <- 00:01:14
14-7-05 18:46 02 00:00:01
14-07-05 12:11 1/2
SEARCH INFO STOP
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• Press CHANNEL
CHANNELCHANNEL
CHANNEL to enter a channel number to search for.
The display will show:
•
Enter the number of the channel you want to search.
• Press SEARCH
SEARCHSEARCH
SEARCH to execute the search.
The display will show:
The search has resulted in two recordings found. The first of the two
recordings is selected for playback, the date and time of the call is
displayed to the left. Use the and keys to move the selected
recording one up or down.
• Press the key to start playback of the selected recording.
During playback the recorder keys have the usual recorder functions.
The and recorder keys are used to move the playback position
60 seconds backward or forward. The
key is used to stop playback.
14-07-05 12:11 1/2
SEARCH INFO STOP
Channel number = »
SEARCH DATE LAST STOP
Connected __________________
SEARCH CHANNEl LAST STOP
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5.3 Recording information
Once a recording has been selected from the result of a search as
described above the display will show:
• Press INFO
INFOINFO
INFO to open the info screen of the selected recording.
The display will show:
Both the local and remote numbers of the call will be displayed together
with the arrow indicating an incoming or outgoing call.
• Press BACK
BACKBACK
BACK to return to the search results.
5.4 Copy recordings to CD
It is possible to copy recordings from the hard disk to CD. There are two
ways to copy recordings to CD.
For “Copy individual recordings” see § 5.4.1, and for “Copy a selection
of recordings” see § 5.4.2.
5.4.1 Copy a individual recording
First select the recording
First select the recordingFirst select the recording
First select the recording you want to copy as described above.
you want to copy as described above. you want to copy as described above.
you want to copy as described above.
14-07-05 12:11 1/24
SEARCH INFO STOP
14-07-05 12:11 1/2
3471005 <- 342475893
BACK
14-07-05 12:11 1/2
SEARCH INFO STOP
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• Press the
function key.
The display will show:
• Press YES
YESYES
YES to start copying the recording.
When the recording has been copied the display will show:
• Press STOP
STOPSTOP
STOP to finish.
Beware
BewareBeware
Beware: After copying the recording the CD is not yet usable for the PC.
To make the CD usable for the PC a directory has to be made. Please see
§ 7.3 for a description.
5.4.2 Copy a selection of recordings
First define the search to locate the recordings you want to copy as
described above.
The display will show:
Calls from »4-7-05
SEARCH NUMBER LAST STOP
Copy completed.
STOP
Copy recording to CD
YES Start? NO
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• Press the
function key in stead of SEARCH
SEARCHSEARCH
SEARCH.
The display will show:
• Press YES
YESYES
YES to start copying the recording.
When the recording has been copied the display will show:
• Press STOP
STOPSTOP
STOP to finish.
Be
BeBe
Beware
wareware
ware: After copying the recording the CD is not yet usable for the PC.
To make the CD usable for the PC a directory has to be made. Please see
§ 7.3 for a description.
5.5 Line status
The line status of all the lines can be viewed as follows:
Press the number of the line you want information about.
The display will show:
Ch. 06 [?] – (no number)
Free
Lines Busy = 0
Copy completed
STOP
Recordings found: 107
Copy to CD?
YES NO
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In the example above the line number 06 has been entered. The top line
will display the selected channel number followed by the last three
numbers of the local phone between square brackets [ ]
[ ][ ]
[ ] . To the right is
the remote number between brackets ( )
( )( )
( ). In between the local and
remote numbers is an arrow representing an incoming or outgoing call,
to the left is always the local number, to the right the remote number.
An arrow pointing to the left is an incoming call, an arrow pointing to
the right is an outgoing call. The second line in the display indicates if
the line is used. In case a call is going on the display will show:
In this case the channel 6 is used for an incoming call from the phone
number 079 3479336 to the incoming number that ends with the
number 023. The channel is recording and the call has been going on for
4 minutes and 36 seconds. You can also see there is one line busy at that
moment. The numbers of the calls remain in the display of the channel
after the call has ended, it will however indicate the line is “free”.
Use the
and keys to scroll through the channels. It is possible
to scroll through the busy lines with the key.
5.6 Monitoring
Monitoring of the telephone lines is a feature of the Call Recorder that
allows the user to listen in on the recording of the telephone
conversations.
5.6.1 Monitoring on the desktop model
This is a procedure to start monitoring that works on the desktop model
only:
• Press the function key to open the monitor function.
There is no special function key for monitoring on the 19” model.
The display will show:
Ch. 06 [023] – (793479336)
Recording 00:04:36
Lines Busy = 1
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• Enter the line/channel number to monitor.
The display will show:
Now when a call takes place on channel 1 the call will sound through
the speaker. If the speaker is turned off, press the loudspeaker button to
turn it on. Use the volume keys to control the loudspeaker volume.
Change channels by pressing the channel number to select another
channel to monitor.
Stop the monitor by pressing soft-key STOP
STOPSTOP
STOP or pressing the
key.
Pressing numbers 1111 - 8888 or 1
1 1
1 to 30
3030
30 will change the monitor and the
channel status display to the selected channel.
Ch. 06 [?] – (no number)
Free
Lines Busy = 0
Monday 22-04-05 11:08
Lines busy = 0
Monitor on Channel 1
Line/Channel Monitor
(Press 1 – 8)
STOP
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5.6.2 Monitoring on all models
On all models monitoring can be started using the and keys to
scroll through the channels or with the key to scroll through busy
channels.
This is identical to viewing the line status. When you have selected a
busy line, it is sufficient to press the loudspeaker button to monitor the
selected channel. Use the volume keys to control the loudspeaker
volume.
Stop the monitor by pressing soft-key STOP
STOPSTOP
STOP or pressing the key.
Ch. 06 [023] – (793479336)
Recording 00:04:36
Lines Busy = 1
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6 Notification message and Numberlist
In this Chapter the recording of the notification message is described
and the use of the numberlist is explained.
The notification message is used to announce to the remote party that
the call is being recorded. The setting of the notification message is
described in § 4.5.
The numberlist can be used as Blacklist or Whitelist and can contain 250
numbers. Using the list as Blacklist means that the calls to or from the
numbers in the list are not recorded. Conversely, when the numberlist is
used as Whitelist the calls to and from the numbers in the list are
recorded while the rest of the calls is not.
6.1 Record notification message
To record the notification message do the following:
Connect the supplied headset.
On the desktop model:
• Press the function key.
On the 19” model:
• Press the function key.
• Press NOTIF
The display will show:
• Press REC or the key to record the message.
• Speak the message into the microphone of the headset.
• Press STOP or the key when you are finished.
You will see:
Notification message
PLAY REC DELETE STOP
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Press STORE when you want to keep the message that you just recorded
or CANCEL. When you have stored a message:
• Press PLAY or the
key to listen to the recorded message.
When you are satisfied with the recording press STOP
STOPSTOP
STOP.
When you want to record again press DELETE
DELETEDELETE
DELETE.
6.2 View a numberlist
On the desktop model:
• Press the function key to view the numberlist.
On the 19” model:
• Press the function key.
• Press LISTS
The display will show:
• Press BLACK
BLACKBLACK
BLACK to view the Blacklist
The display will show:
Numberlist
BLACK FAX EMAIL STOP
Notification message
STORE CANCEL
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The number "12345" is the first of 200 numbers in the list.
Press NEXT to view the next number in the list or use the
and
keys to scroll through the list.
6.3 Add a number to the list
To add a number to the numberlist you need to view the list first as
described above.
• Press NEW
NEWNEW
NEW to add a number to the list.
The display will show:
Enter the number that needs to be added to the list. Wildcards are
allowed to enter a range of numbers, e.g. 043 will block or include all
the numbers that start with 043.
Press STORE to add the number to the list. Press STOP to leave the
numberlist-menu and acknowledge to save the changes.
6.4 Remove a number from the list
To remove a number from the numberlist you need to view the list first
as described above. Select the number you want to remove from the list.
The display will show:
Blacklist: - 1/200
12345
NEXT NEW DELETE STOP
Number:
CANCEL
Blacklist 1/200
12345
NEXT NEW DELETE STOP
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• Press DELETE
DELETEDELETE
DELETE to remove the number from the list.
The display will show:
• Press YES to remove the number from the list.
• Press STOP to leave the numberlist-menu and acknowledge to save
the changes.
6.5 The Faxlist
The faxlist is the list of internal extension numbers that, when recording,
will not be compressed. The Fax Recording version of the Call Recorder
Access System can recognize these recordings and can convert the
recorded fax transmissions back to the original fax documents. It is
recommended that you install the faxlist because once fax transmission
are compressed it will never be possible to retrieve the original
documents that they contain.
Select the number lists as explained. The display will show:
• Press FAX
FAXFAX
FAX to view the Faxlist
The display will show:
Faxlist – 1/200
9573784
NEXT NEW DELETE STOP
Numberlist
BLACK FAX EMAIL STOP
Blacklist: - 1/200
12345
YES DELETE? NO
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The number "9573784" is the first of 200 numbers in the list.
• Press NEXT
NEXTNEXT
NEXT to view the next number in the list or use the
and
keys to scroll through the list.
To add or remove numbers from the list please refer to the previous two
paragraphs where these functions are described for the general
numberlist. The operation to add or remove numbers from the faxlist is
exactly similar the general numberlist.
6.6 The Email list
The email list is used to email recordings from extensions to the email
addresses coupled to the extension numbers. Recordings can be emailed
using the [] Action and [] Dialing functions.
Open the numberlist.
The display will show:
• Press EMAIL
EMAILEMAIL
EMAIL to view the Email list
The display will show:
The number "9573784" is the first of 200 numbers in the list.
• Press NEXT
NEXTNEXT
NEXT to view the next number in the list or use the and
keys to scroll through the list.
To add or remove numbers from the list please refer to the previous
paragraphs where these functions are described for the general
Email list – 1/200
9573784
NEXT NEW DELETE STOP
Numberlist
BLACK FAX EMAIL STOP
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numberlist. The operation to add or remove numbers from the email list
is identical.
An email list can also be entered by placing a file “email.txt” onto the
hard disk of the Call Recorder. This can either be done through the
Ethernet connection with FTP or through the CD.
The email.txt file should have the following format:
”Number\emailaddress”. For example:
793471038\erik@vidicode.nl
7038793012\susan@hotmail.com
etc. etc.
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7 Using the CD drive and the CD menu
The CD recordable has become popular as carrier for digital data.
Most Call Recorder ISDN recorders have a CD drive. The CD drive is used
to copy recordings onto recordable CD’s for backup purposes.
7.1 The CD menu
The following paragraphs describe the operation of the CD functions
that are grouped in the disk menu. The disk menu is started with the
Disk function key.
7.2 Free time left on CD
• Press the function key to enter the disk menu.
On the 19” model:
• Press the function key.
The display will show:
The number in the display is an indication of the available recording
space on the CD. Effectively the available recording space is slightly
smaller due to space consumed when a directory is made.
7.3 Create CD directory
Creating a directory on the CD is done to make the CD usable for the PC.
• Press the or function key to enter the disk
menu and press NEXT
NEXTNEXT
NEXT once.
The display will show:
Free time on CD = 252:48
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• Press START
STARTSTART
START to start creating a directory.
The display will show:
• Press OPEN
OPENOPEN
OPEN or CLOSED
CLOSEDCLOSED
CLOSED to create an open or closed directory.
An "open directory" leaves the remaining space on the CD open for
recording.
A "closed directory" disables the CD for further recording.
Note: A CD Directory will include only the recordings that are on the CD
when making the directory!
7.4 Erase CD Re-writable
If a CD-rewritable is used the recordings on the CD can be erased.
• Press the or function key to enter the disk
menu and press NEXT
NEXTNEXT
NEXT three times.
The display will show:
Erase CD Re-writable?
Create CD directory
Create CD directory
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• Press START to proceed erasing the CD
The display will show:
• Press QUICK or FULL to proceed
• Choose QUICK to erase the CD directories only.
• Choose FULL to erase the entire CD.
The display will show:
• Press YES to start erasing.
When the Call Recorder is finished erasing the display will show:
• Press STOP to finish.
7.5 Software update
The Call Recorder has the ability to update its own internal operating
software from CD.
CD Erase completed?
CD Quick Erase
Erase CD Re-writable?
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• Press the
or function key to enter the disk
menu and press NEXT
NEXTNEXT
NEXT four times.
The display will show:
Place the CD with the software update in the CD drive and press START
It may take a few seconds for the Call Recorder to recognize the CD.
The display will show:
• Press YES
YESYES
YES to start the software update.
While searching for the update the display will show:
The various software parts will be updated automatically when newer
versions have been found. During the updating the display will show:
Software update
Busy……
Software update
Software update
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WARNING! Do not interrupt the Call Recorder in any way at this point!
Interrupting the software update may cause un-restorable failure!
When the update is finished the display will show:
• Press STOP
STOPSTOP
STOP to finish.
The recordings in memory and your settings will remain intact after the
software update.
Update finished
One moment please!
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8 The Hard disk menu
The desktop model has a hard disk menu with some statistical
information. This menu is not available on the 19” model.
• Press the function key to open the disk menu.
The display will show:
In this example there is 9918 hours of recording time free on the hard
disk.
• Press NEXT
NEXTNEXT
NEXT to continue with the Oldest recording.
The display will show:
The date of the oldest recording on the hard disk is displayed.
Press NEXT to continue with the Total number of recordings
The display will show:
The total number of recordings is displayed.
• Press STOP
STOPSTOP
STOP to leave the disk menu.
Total recordings: 648
STOP
Oldest recording: 26-11-05
NEXT STOP
Free on Disk: 9918 Hours
NEXT STOP
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9 Encrypted recording
Call Recorders feature a system for encrypted recording whereby IC
cards called CryptoCards are used as a key. Encrypted recordings are
made to prevent unauthorized playback of and listening to recordings.
The system is very safe and recommended when some sort of security
breach is possible. Examples of such a situation are:
• The Call Recorder is connected to a network or even internet and
there are reasons to think that password security is not enough.
• The Call Recorder can be accessed and operated by persons who
are not allowed to listen to all recordings and there are reasons to
think that password security is not enough.
• Privacy is considered to be an issue and therefore strict procedures
must be maintained around listening to the recordings.
The CryptoCard is a chip card that holds the key to the encryption and
decryption. Encrypted recordings can only be played back together with
the original or a matching CryptoCard and its password.
The desktop model of the Call Recorder ISDN is equipped with an
external card reader specifically for this purpose; it is located on the left
front side of the device.
The 19” model has an internal reader or SIM card reader (or both) and
the case must be opened to place the card or SIM card. The idea behind
this is that a recorder built into a 19” rack normally will be accessed
from remote only. It is a drawback rather then an advantage when the
card can easily be removed. For the 19” model the Privacy Card is
recommended which means that playback on the recorder with the
internal card is not possible and the recordings can only be reproduced
on a PC with the matching CryptoCard.
CryptoCards can be obtained from your Vidicode products supplier. The
use of the CryptoCard encryption function is enabled in the Recorder
settings menu. See § 4.4 to enable the use of a CryptoCard.
9.1 Several types of CryptoCard
As mentioned there are cards that can be used for recording and for
playback and there are cards that can be used for recording only, the so
called “Privacy Cards”. It is important to understand the difference.
• When it is important to be able to listen to recordings on the Call
Recorder, use the standard CryptoCard.
• When you prefer that it is not possible to listen to recordings on
the Call Recorder, use the CryptoCard Privacy card.
It is also possible to supply sets of individual cards with a “Master Card”
that can be used to decode all the individual cards. The application is
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when employees are only allowed to listen to their own recordings
while, when needed, the management must have the ability to listen to
all recordings. This card type is more common for another product then
the Call Recorder ISDN, the Call Recorder Single.
9.2 Insert CryptoCard into Call Recorder ISDN
Insert the CryptoCard into the Call Recorder ISDN as shown in the figure
below.
9.3 Insert CryptoCard into Call Recorder 19”
NOTE:
NOTE: NOTE:
NOTE: This
ThisThis
This CryproCard should always be inserted by your dealer. If you
CryproCard should always be inserted by your dealer. If you CryproCard should always be inserted by your dealer. If you
CryproCard should always be inserted by your dealer. If you
open the Call Recorders
open the Call Recordersopen the Call Recorders
open the Call Recorders housing
housing housing
housing yourself, you forsake your warrenty.
yourself, you forsake your warrenty.yourself, you forsake your warrenty.
yourself, you forsake your warrenty.
Instructions for the dealer:
Instructions for the dealer:Instructions for the dealer:
Instructions for the dealer:
First unpl
First unplFirst unpl
First unplug the powercord as there are
ug the powercord as there areug the powercord as there are
ug the powercord as there are dangerous voltages inside
dangerous voltages inside dangerous voltages inside
dangerous voltages inside!!!!
Unscrew and lift the top of the enclosure as shown in the schematic
figure below. Locate the chipcard holder in the top righthandside and
insert the card in the proper orientation as shown.
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9.4 The CryptoCard and its PIN and PUC code
The CryptoCard is supplied with a PUC code and a PIN code. The PIN
code is a four-digit code and is requested to enable playback of
recordings. The PUC code is a twelve-digit code and is used only when
the card has been disabled. The PIN code can be changed with the Call
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Recorder. This can be done only when the Use CryptoCard function has
been enabled. See § 4.4 to enable the use of a CryptoCard.
On the desktop model:
•
Press the function key.
• Press NEXT
NEXTNEXT
NEXT several times.
On the 19” model:
•
Press the function key
• Press SYSTEM
• Press NEXT
NEXTNEXT
NEXT several times.
The display will show:
• Press CHANGE
CHANGECHANGE
CHANGE to change the card code.
First enter the original card code.
• Press CONTINUE
CONTINUECONTINUE
CONTINUE.
Enter the new card code.
• Press CONTINUE
CONTINUECONTINUE
CONTINUE.
Repeat the new card code for confirmation.
• Press CONTINUE
CONTINUECONTINUE
CONTINUE.
The display will show:
New Card Code accepted
STOP
Change Card Code
NEXT CHANGE STOP
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A CryptoCard allows for two invalid PIN code entries. After the third
invalid Pin code entry the CryptoCard is disabled. The next time the Call
Recorder will ask for the PUC code to enable the card again. The
CryptoCard allows for four invalid PUC code entries. After the fifth
invalid PUC code entry the Call Recorder will disable the card
definitively. It is advised to keep the PUC code in a safe place.
9.5 Making an encrypted recording
To make an encrypted recording it is essential that the Use CryptoCard
function is enabled in the Recorder settings menu. Enable the Use
CryptoCard function as described in § 4.4. With Use CryptoCard enabled
it is no longer possible to make normal, unencrypted recordings without
disabling the Use CryptoCard function again.
Insert the CryptoCard in the card reader of the Call Recorder. The display
will show:
When a valid CryptoCard has been inserted all recordings made
thereafter will be encrypted as long as the card remains inserted.
Removing the card disables recording automatically.
Encrypted recordings are stored as such and can be played only with a
matching CryptoCard inserted. Encrypted recordings can also be
downloaded to a PC with the Call Recorder Access System software,
however, they cannot be played on the PC without a CryptoCard
matching the card used when the recording was made. See the
following section for a detailed explanation.
9.6 Playing an encrypted recording
Encrypted recordings can only be played back with the original or a
matching CryptoCard. For playback of an encrypted recording on the
Call Recorder this works quite simply. Search and select the desired
recording as described in Chapter 5. If playback of the encrypted
recording is started the Call Recorder will automatically ask for the Card
code.
The display will show:
Monday 22-04-05 11:08
card inserted
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After entering your PIN code the soft-key function CONTINUE is added
in the display.
• Press CONTINUE
CONTINUECONTINUE
CONTINUE to start playback of the selected recording.
It is not necessary to enter your card code every time.
9.7 Using CryptoCards on a PC
Recordings can be played on a PC with the Call Recorder Access System
application on it and with the original or matching CryptoCard.
Encrypted recordings cannot be played on the PC without the original or
a matching CryptoCard. Your supplier of the Call Recorder can supply
you with a Card reader for your PC together with the necessary drivers.
The Call Recorder Access System application will show whether
recordings are encrypted in the "Use of CryptoCard" column. When an
encrypted recording is played the Call Recorder Access System
application will prompt you for the insertion of a matching card and the
belonging code. After that the recording will play. The Call Recorder
Access System has the ability to remove the encryption. Encrypted
recordings can be exchanged with other PC's just as any other recording.
Card Code: »
CANCEL
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10 Configuration of the Ethernet interface
The Call Recorder has an Ethernet port. The network interface supports
the following protocols:
•
FTP server
• SMTP client for sending email messages to a SMTP server
• Telnet for remote configuration
• NTP for automated adjustments of the system clock
• A propriety protocol for streaming audio for real time remote
monitoring
FTP server is used by the Call Recorder Access System for network access
to the database in the recorders and playback and archiving of
recordings. It can also be used to give other (custom) applications access
to the recordings (on the FTP server) in the Call Recorder.
SMTP gives the recorder the ability to send emails. This has two
applications. The first application is that the recorder can send
recordings to users. The second is that the recorder can send status
updates to the systems manager, for example a CD that becomes full.
Telnet is a possibility to give a systems manager access to internal
menu’s from remote.
The NTP (Network Time Protocol) is a great method to provide accurate
time information with your recordings.
RTR monitoring is available for users of the PC software. It will be
described later in this manual.
We suggest that in the LAN setting you select and configure only the
functions from the list above that you want to use.
10.1 Network active
To begin the network configuration on the desktop model press:
•
Press the function key to enter the network settings.
On the 19” model:
•
Press
• Press LAN
The display will show:
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•
Press CHANGE
CHANGECHANGE
CHANGE to enable or disable the network.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
10.2 FTP active
FTP stands for File Transfer Protocol.
•
Press CHANGE
CHANGECHANGE
CHANGE to enable FTP.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
10.3 FTP user
The FTP user is the user name to be used by FTP clients such as the Call
Recorder Access software to log on to the Call Recorder.
• Press CHANGE
CHANGECHANGE
CHANGE to change the FTP user name.
FTP user: 0000
NEXT CHANGE STOP
FTP active: No
NEXT CHANGE STOP
Network active: No
NEXT CHANGE STOP
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Use the numerical keys to enter the FTP user name. Use
to switch
between upper case and lower case characters.
•
Press STORE
STORESTORE
STORE to save the FTP user name.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
10.4 FTP password
The FTP password is the password that goes with the FTP user name.
• Press CHANGE
CHANGECHANGE
CHANGE to change the FTP password.
•
Use the numerical keys to enter the FTP password.
•
Press STORE
STORESTORE
STORE to save the FTP password.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
10.5 FTP server port
FTP server port is the port number through which an FTP client can log
on to the Call Recorder. The FTP server port is default set to 21, as is
FTP pwd: »
CANCEL
FTP pwd: 0000
NEXT CHANGE STOP
FTP user: »
CANCEL
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most common. If there is no direct reason to change the FTP server port
it is best left unchanged.
• Press CHANGE
CHANGECHANGE
CHANGE to change the FTP server port number.
Use the numerical keys to enter the FTP server port number.
•
Press STORE
STORESTORE
STORE to save the FTP server port number.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
10.6 DHCP server
In case a DHCP server is used on the network the DHCP server option
must be enabled. In case a DHCP server is not used on the network it
must be disabled.
• Press CHANGE
CHANGECHANGE
CHANGE to enable DHCP server.
DHCP server: No
NEXT CHANGE STOP
FTP server port: »
CANCEL
FTP server port: 21
NEXT CHANGE STOP
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• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
When a DHCP server is used, the IP and Gateway addresses are
automatically assigned. Without DHCP server you must manually enter
these IP addresses.
10.7 IP address
As part of the network the Call Recorder needs an IP address. In case a
DHCP server is used (see previous item) the DHCP server will assign an IP
address. In case a DHCP server is not used a static IP address must be
assigned to the Call Recorder.
• Press CHANGE
CHANGECHANGE
CHANGE to enter the IP address
Use the numerical keys to enter the IP address.
•
Press STORE
STORESTORE
STORE to save the IP address.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
IP addr: »00.000.000.000
STORE CANCEL
IP addr: 0.0.0.0
NEXT CHANGE STOP
DHCP server: Yes
NEXT CHANGE STOP
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10.8 IP subnet mask
The IP subnet mask is used if access from outside the network is
required. In this case the Gateway must be entered as well.
• Press CHANGE
CHANGECHANGE
CHANGE to change the IP subnet mask
Use the numerical keys to enter the IP subnet mask.
•
Press STORE
STORESTORE
STORE to save the IP subnet mask.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
10.9 Gateway
The Gateway is used if access from outside the network is required. If so
the Gateway and the IP subnet mask must be entered.
• Press CHANGE
CHANGECHANGE
CHANGE to enter the Gateway address.
Gateway: 0.0.0.0
NEXT CHANGE STOP
IP mask: 255.255.255.000
STORE CANCEL
IP mask: 255.255.255.000
NEXT CHANGE STOP
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Use the numerical keys to enter the Gateway.
•
Press STORE
STORESTORE
STORE to save the Gateway.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
10.10 IP name
Aside from the IP address the Call Recorder can also be addressed by an
IP name if your DNS server supports this function.
• Press CHANGE
CHANGECHANGE
CHANGE to enter an IP name.
Use the numerical keys to enter an IP name.
•
Press STORE
STORESTORE
STORE to save an IP name.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
10.11 Email
Status reports and malfunctions can be emailed to this Email address.
IP name: »
STORE CANCEL
IP name: AM3-00041
NEXT CHANGE STOP
Gateway: »00.000.000.000
STORE CANCEL
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• Press CHANGE
CHANGECHANGE
CHANGE to enter an Email address.
Use the numerical keys to enter the Email address.
•
Press STORE
STORESTORE
STORE to save the Email address.
• Press NEXT
NEXTNEXT
NEXT to move on to the next menu item.
Recording can be emailed according to the extension\email list. For the
email list to be operable the main email address has to be a valid email
address.
10.12 Reply address
Because the Call Recorder cannot receive Email, the Emails sent require
another reply address.
• Press CHANGE
CHANGECHANGE
CHANGE to enter a reply address.
Reply: Vidicode@vidicode.nl
NEXT CHANGE STOP
Email: »
STORE CANCEL
Email: vidicode@vidicode.nl
NEXT CHANGE STOP
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Use the numerical keys to enter the Email reply address.
•
Press STORE
STORESTORE
STORE to save the Email reply address.
• Press NEXT
NEXTNEXT
NEXT to move on to the next menu item.
10.13 SMTP server IP address
The Call Recorder requires the IP address of the SMTP server to send
Email. In case a local SMTP server is used the IP number can be entered
directly. In case of an SMTP server outside the network both the
Gateway
GatewayGateway
Gateway and the Subnet Mask
Subnet MaskSubnet Mask
Subnet Mask need to be set later on.
• Press CHANGE
CHANGECHANGE
CHANGE to enter the IP address of the SMTP server.
Use the numerical keys to enter the IP address of the SMTP server. Either
an IP number or IP name are allowed. In case an IP name is used the DNS
server needs to be configured.
•
Press STORE
STORESTORE
STORE to save the IP address of the SMTP server.
• Press NEXT
NEXTNEXT
NEXT to move on to the next menu item.
SMTP srv: »00.000.000.000
STORE CANCEL
SMTP srv: 0.0.0.0
NEXT CHANGE STOP
Reply: »
STORE CANCEL
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10.14 SMTP server port
SMTP-server port is the port number through which the connection is to
be made with the SMTP server. The SMTP-server port is default set to 25.
Do not change the SMTP-server port number when this value is not
explicitly changed in the SMTP server.
• Press CHANGE
CHANGECHANGE
CHANGE to change the SMTP-server port number.
Use the numerical keys to enter the SMTP-server port number.
•
Press STORE
STORESTORE
STORE to save the SMTP-server port number.
• Press NEXT
NEXTNEXT
NEXT to move on to the next menu item.
10.15 Domain name
The domain name of the SMTP server is also required. In case the SMTP
server is on the network the network domain is required. In case the
SMTP server is outside the network the domain name of the SMTP server
is required. Contact your provider for more information.
SMTP server port: »
CANCEL
SMTP server port: 25
NEXT CHANGE STOP
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• Press CHANGE
CHANGECHANGE
CHANGE to enter the domain of the SMTP server.
Use the numerical keys to enter the domain of the SMTP server.
•
Press STORE
STORESTORE
STORE to save the domain of the SMTP server.
• Press NEXT
NEXTNEXT
NEXT to move on to the next menu item.
10.16 DNS server
In case an IP name has been configured for your SMTP server you need
to configure the IP number of the Domain Name Server.
• Press CHANGE
CHANGECHANGE
CHANGE to enter the DNS server.
DNS srv: »00.000.000.000
STORE CANCEL
DNS srv: 0.0.0.0
NEXT CHANGE BACK
Domain: »
STORE CANCEL
Domain:
NEXT CHANGE STOP
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Use the numerical keys to enter the DNS server.
•
Press STORE
STORESTORE
STORE to save the DNS server.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
10.17 NTP server
If it is possible that on your network the Call Recorder has access to an
NTP (Network Time Protocol) server, it is recommended that you enable
it because it will give the recorder an accurate time reference.
• Press CHANGE
CHANGECHANGE
CHANGE to enter the DNS server.
Use the numerical keys to enter the NTP server.
•
Press STORE
STORESTORE
STORE to save the DNS server.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
10.18 NTP port
NTP port is the port number through which the recorder as a client can
connect to the NTP server. The NTP port is default set to 123. Consult the
network manager for the port number.
NTP port: 123
NEXT CHANGE STOP
NTP srv: »00.000.000.000
STORE CANCEL
NTP srv: 0.0.0.0
NEXT CHANGE STOP
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• Press CHANGE
CHANGECHANGE
CHANGE to change the NTP server port number.
Use the numerical keys to enter the NTP port number.
•
Press STORE
STORESTORE
STORE to save the FTP server port number.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
10.19 GMT correction
GMT correction
GMT correctionGMT correction
GMT correction property is used to identify the time zone. NTP server
normally issues GMT (also know as UTC). GMT correction can be set in
half hours from -15:00 to + 15:00.
•
Press CHANGE
CHANGECHANGE
CHANGE to set GMT correction. Keep pressing CHANGE
CHANGECHANGE
CHANGE to
increase the correction. It will start with + 1:00, keep pressing
CHANGE
CHANGECHANGE
CHANGE to increase. After + 15:00 there will appear - 15:00.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
GMT correction refers to winter time. Summer time and winter time are
corrected automatically.
10.20 Telnet
Telnet can be used to log on to the Call Recorder and configure it from
your PC. If required contact your supplier for more details.
GMT correction: 00:00
NEXT CHANGE STOP
NTP port: »
CANCEL
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• Press CHANGE
CHANGECHANGE
CHANGE to enable TelNet.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
10.21 Service timer
The Service timer determines the performance of the network
connection. Default the Service timer is set to Automatic. Changing the
setting should only be done when advised by a service engineer to solve
problems.
• Press CHANGE
CHANGECHANGE
CHANGE to change the Service timer.
The following settings are available:
S1-S5, F1-F3 and U1-U3. Where S stands for Slow, F for Fast and U for
Ultra fast.
• Press NEXT
NEXTNEXT
NEXT to save and move on to the next menu item.
Service timer: auto
NEXT CHANGE STOP
TelNet active: Yes
NEXT CHANGE STOP
TelNet active: No
NEXT CHANGE STOP
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10.22 Monitor active
The monitor function allows you to listen to the conversations that take
place. This requires the RTR Call Monitor software, which connects with
the Call Recorder over the network.
•
Press CHANGE
CHANGECHANGE
CHANGE to enable the Monitor.
• Press NEXT
NEXTNEXT
NEXT to move on to the setting of the Monitor password.
The monitor password is used to log on to the Call Recorder. This
password must also be set in the RTR Call Monitor software.
•
Press CHANGE
CHANGECHANGE
CHANGE to enter a password
• Press BACK
BACKBACK
BACK to exit the network setting menu
Monitor pwd: 0000
CHANGE STOP
Monitor active: No
CHANGE STOP
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