Vidicode 010.01830, 010.01832, 010.01834 User Manual

Call Recorder

Call Recorder Call Recorder

Call Recorder PRI

PRIPRI

PRI

Manual

ManualManual

Manual

VVVV2.

2.2.

2.3333

VC1733

Connections Call Recorder PRI – 19” model

1. Loudspeaker

2. Microphone

3. Ethernet/LAN

4. RS 232 serial connection

5. ISDN PRI Out

6. ISDN PRI In

Recorder and Function keys

The numerical keys and the recorder keys are combined. This is possible because depending on the selected procedure it is always obvious what the function of the keys must be.

During recording and playback the recorder keys have the standard recorder key functions. If no recording or playback is taking place these keys have a different function. The

and keys can be used to scroll

through a selection of recordings, numbers in a list or through a settings menu. The key will always exit the current operation. When editing

text they function as explained in the table of the alpha-numerical functions below.

Function-keys

Alfa-numerical functions

Care and Maintenance

Keep the Call Recorder dry. If it gets wet, wipe it dry immediately Liquids might contain minerals that can corrode the electronic circuits.

Use and store the Call Recorder only in normal temperature environments. Temperature extremes can shorten the life of electronic devices and distort or melt plastic parts.

Keep the Call Recorder away from excessive dust and dirt that can cause premature wear of parts.

Do not use harsh chemicals, cleaning solvents or strong detergents to clean the Call Recorder.

Con

ConCon

Contents

tentstents

tents

1 Introduction........................................................... 11

1.1 Basic Functions ......................................................11

1.2 Speech Compression .............................................11

1.3 Network.................................................................12

1.4 Search recordings..................................................12

1.5 Encryption .............................................................12

1.6 Pass through or passive configuration .................12

1.7 Privacy related functions.......................................13

2 The Call Recorder PRI ............................................ 14

2.1 What's in the box..................................................14

2.2 Connecting the Power supply...............................14

2.3 Connecting the line...............................................14

3 Configuration and operation................................ 17

3.1 Operation basics....................................................17

3.1.1 Function keys ...............................................................17

3.1.2 Menu keys ....................................................................17

3.2 Frequently used key indicators.............................18

3.3 Save Changes.........................................................18

3.4 Initializing CD........................................................19

4 Recorder settings ................................................... 20

4.1 Opening the Recorder settings menu ..................20

4.2 Numberlist.............................................................20

4.3 In-Line mode (pass through mode) ......................21

4.4 Notification ...........................................................21

4.5 Numberfilter..........................................................22

4.6 Replacement..........................................................23

4.7 [] Action...........................................................23

4.8 [] Dialing..........................................................25

4.9 Compression..........................................................26

4.10 CryptoCard ............................................................27

4.11 CD Copy .................................................................28

4.12 CD Copy time.........................................................29

4.13 Auto Delete...........................................................29

4.14 Protect the Call Recorder with a Password ..........30

4.15 Remove Password protection ...............................31

4.16 Set the Clock..........................................................31

4.17 Set the Language ..................................................32

5 Search and CD copy ............................................... 33

5.1 Search stored recordings.......................................33

5.1.1 Search according to local number ..............................34

5.1.2 Search according to remote number..........................35

5.1.3 Search according to connected number ....................36

5.1.4 Refined search according to channel number ...........37

5.2 Recording information..........................................38

5.3 Copy recordings to CD ..........................................39

5.3.1 Copy an individual recording......................................39

5.3.2 Copy a selection of recordings....................................40

5.4 Line status..............................................................41

6 Notification message and Numberlist .................. 42

6.1 Recording a notification message. .......................42

6.2 View a numberlist .................................................42

6.3 Add a number to the list.......................................43

6.4 Remove a number from the list............................43

6.5 The Faxlist..............................................................44

6.6 The E-mail list........................................................44

7 Using the CD drive and the CD menu................... 46

7.1 The CD menu.........................................................46

7.2 Free time left on CD..............................................46

7.3 Create CD directory...............................................46

7.4 Erase CD Re-writable.............................................47

7.5 Software update ...................................................48

8 Encrypted recording .............................................. 50

8.1 Several types of CryptoCard .................................50

8.2 Insert CryptoCard into Call Recorder....................51

8.3 The CryptoCard and its PIN and PUC code ...........52

8.4 Making an encrypted recording ...........................52

8.5 Playing an encrypted recording............................53

9 Configuration of the Ethernet interface.............. 54

9.1 Network active ......................................................54

9.2 FTP active...............................................................55

9.3 FTP user .................................................................55

9.4 FTP password.........................................................55

9.5 FTP server port ......................................................56

9.6 DHCP server...........................................................57

9.7 IP address...............................................................57

9.8 IP subnet mask ......................................................58

9.9 Gateway ................................................................59

9.10 IP name..................................................................59

9.11 E-mail.....................................................................60

9.12 Reply address.........................................................60

9.13 SMTP server IP address..........................................61

9.14 SMTP server port ...................................................62

9.15 Domain name........................................................62

9.16 DNS server .............................................................63

9.17 NTP server..............................................................64

9.18 NTP port ................................................................64

9.19 GMT correction .....................................................65

9.20 Telnet.....................................................................65

9.21 Service timer..........................................................66

9.22 Monitor active.......................................................66

10 Quick CD Access System ........................................ 68

10.1 Install the software ...............................................68

10.2 Start .......................................................................68

10.3 View recordings on CD..........................................69

10.4 Create an archive on Hard disk.............................70

10.5 Recycle bin.............................................................71

10.6 Export recordings..................................................72

10.7 On Line software update......................................72

10.8 Search recordings..................................................73

10.9 Software Settings..................................................74

11 The Access software and Monitor software......... 76

11.1 The Call Recorder Access software .......................76

11.1.1

Playing recordings ....................................................77

11.1.2

Queries ......................................................................77

11.1.3

Call statistics..............................................................77

11.1.4

Fax viewing ...............................................................77

11.2 The RTR Call Monitor software.............................78

11.2.1

The RTR Call Monitor ...............................................78

12 Acknowledgements............................................... 79

12.1 Privacy....................................................................79

12.2 Guarantee..............................................................79

12.3 Liability ..................................................................80

13 Index....................................................................... 81

1 Introduction

• The Call Recorder PRI is digital audio recorders that can record from primary rate (PRI) ISDN lines.

This recorder are always shipped as a base model without recording channels plus a number of channels up to the maximum available for that model. The Call Recorder PRI can simultaneously record up to 30 calls. You must always check that the number of channels that you require is installed. When insufficient channels are installed an upgrade up to the maximum channel count for the model that you have can be ordered from your dealer. The Call Recorder PRI always has an internal drive and a network interface. A CD recorder is optional

1.1 Basic Functions

The Call Recorders PRI is designed for continuous unattended recording. All recordings are stored digitally on the internal drive. The large storage capacity of the drive ensures the ability of the Call Recorder of long term unattended recording. The Call Recorder issues a warning when the internal drive is getting full. If the warning is ignored the oldest recordings will be overwritten by the newest. Stored recordings can be accessed on PC’s via the LAN using the optional Call Recorder Access Software ro Araña web interface. You can copy recordings from the internal drive to CD if your Call Recorder is equipped with a CD drive. Copying recordings to CDrecordable can be done in different ways for different purposes. It is possible to copy single recordings, copy a selection of recordings or automatically copy all new recordings. Recordings on CD can be viewed and played with the Quick CD Access software that comes with the Call Recorder with CDdrive.

1.2 Speech Compression

Call Recorders that have compression facilities on board compress recordings according to the G.723.1 format. G.723.1 compression has a good balance between audio quality and recording size and can be reproduced on most PC’s with Microsoft Windows versions. Compressed recordings take up 1/10th of the size of uncompressed recordings (800 bytes per second against 8000 bytes per second). Therefore the compression has a profound effect on the storage capacity of the Call Recorder in terms of recording time.

1.3 Network

The Call Recorder ISDN can be connected to a PC or computer network through the Ethernet interface. With its own IP address the Call Recorder acts as an FTP-server from which recordings can be downloaded using any FTP client. The Call Recorder Access software can be used to connect to the Call Recorder over the network to retrieve recordings and archive them on the PC. The Call Recorder Access software has extensive archiving capabilities including the creation of special archives suited for backup on CD and fax image recovery of recorded fax transmissions. The Call Recorder can e-mail its status in case of a malfunction. Recordings can also be e-mailed according to the extension\e-mail list. Yet another application of the Ethernet connection is Real Time Remote Call monitoring over the network. The optional RTR Call Monitor software can be used to monitor all connected telephone lines over the network.

1.4 Search recordings

The Call Recorder has its own menu driven search function to find and play specific recordings. Recordings can be searched for according to date, Called number and line number.

1.5 Encryption

All recordings can be encrypted. The Call Recorder uses the CryptoCard option. Playback of encrypted recordings is not possible without the CryptoCard the recording was made with. Playback of encrypted recordings on a PC is possible only with the optional CryptoCard reader in conjunction with the original or a matching CryptoCard.

1.6 Pass through or passive configuration

The Call Recorders can be connected to the line in two ways: Pass through mode – the recorder is installed between the network and the telephone system and all channels pass through the recorder and the recorder can take control at any time. Pass Through mode is also occasionally called In-Line mode Passive mode – the recorder is connected in parallel to the line and just passively listening on the incoming and outgoing channels of the line. The Call Recorders have been designed for pass through mode. Pass through mode has several other advantages: It can intercept the D-channel and therefore control signaling between the telephone system and the network. This is used to filter numbers sent by the PBX so that they are not sent to the line.

It can be used to capture commands from the user to the recorder which has several applications that will be explained in this manual. Because of pass through mode the Call Recorder is equipped with loopthrough relays to prevent the Call Recorder to disrupt telephone communication in case of a power failure or another malfunction. The loop-through relays then close to fall back into passive mode and ongoing telephone calls are not disconnected.

1.7 Privacy related functions

In some situations Call Recording is perceived as an intrusion of the privacy. The Call Recorder has several functions that allow the user to protect the privacy of anyone involved. In most applications the recorder is set up to record all calls automatically. The Call Recorder PRI can however be used to record specific numbers only or can be set to exclude certain numbers from recording. For this feature the Call Recorder PRI has a Numberlist that can be used as “blacklist” or as “whitelist”. See Chapter 6 for more details. The Call Recorder PRI can be used as a security recorder. For this purpose the recorder has a feature where the number of day’s can be set for the recorder to keep the recordings. In case of an emergency, recordings can be accessed while daily recordings are removed after the set number of days. This is used when for matters of privacy it is not desirable to keep recordings of the people involved for a long period. See § 4.7 for details. Another option for security recording is the DTMF initiated recording. The Call Recorder can be set up so it can detect DTMF tones on the line and start and or stop recording, or label recordings so they are not deleted afterwards. The CryptoCard option can be very effective to protect privacy. When the Call Recorder PRI is set up to record with the CryptoCard the privacy of the people involved can be guaranteed because the recordings can only be played with a card matching the card the recording was made with and the password that belongs to it. Without the CryptoCards the recordings are not accessible. There are CryptoCards that can only be used to encode and not to decode recordings, so even when the recorder is stolen the privacy of its users remains protected.

2 The Call Recorder PRI

2.1 What's in the box

The following parts are supplied with your Call Recorder PRI:

• Mains cable (not available for Switzerland and Australia)

• ISDN cable with two RJ45 connectors

• Brackets and screws for 19inch rack mounting

• This manual

On all models that have the CD drive option installed:

• A CD with Call Recorder Quick CD Access software

• A recordable CD

2.2 Connecting the Power supply

Use the supplied mains cable. The recorder does not have an On/Off switch; the Call Recorder ISDN is turned on by connecting the power supply. In some countries (Switzerland, Australia) no mains cable is supplied because it cannot be bought in the country of manufacture (The Netherlands). Any standard computer mains cable will do.

2.3 Connecting the line

The Call Recorder PRI is connected in series to the E1 ISDN line between the line port and other equipment. With the Call Recorder PRI you have received a cable with two RJ45 connectors. This cable is used to connect the Call Recorder PRI to the wall socket. The existing cable can be used to connect the Call Recorder PRI to the PBX as is shown in the figure below.

As explained in the introduction, the Call Recorder can work in pass through mode where it is processing the complete data stream and in passive mode where it is just listening. Although this is a substantial difference it does not affect the connection to the line. It is controlled internally with relays and can be configured in software.

3 Configuration and operation

After you have connected the hardware it is time to configure and use the Call Recorder. This chapter explains you how the user interface works. In the following chapters we guide you with the configuration. You must:

• Go through the recorder settings and make changes if required

• Go through the network settings so the Call Recorder will fit in

with your network

• Edit the Numberlists to enable special functions that you may want

• (Optional) Install the Call Recorder Access software on your PC and test the connection to the recorder

3.1 Operation basics

The Call Recorder ISDN has a common menu driven user interface. Most functions and operations are initiated by pressing a function key followed by a sequence of menu keys of which the function is determined by the text in the display. The use of function keys and menu keys is as follows:

3.1.1 Function keys

The most frequently used functions of the Call Recorder PRI have been grouped in the function keys. Throughout the entire manual symbols representing the function keys are used to indicate the function key corresponding to the described function.

3.1.2 Menu keys

After pressing a function key the available functions are assigned to the four menu keys. The operation of the menu keys is determined by the text in the display right above the corresponding key. Throughout the entire manual figures representing the display with or without the menu keys are used to show the required action corresponding to the described feature.

Example:

In this example you are instructed to press the menu key below the text MENU in order to open the Recorder setting menu.

3.2 Frequently used key indicators

The following menu key functions are consistently used throughout the manual. MENU

MENUMENU

MENU in the display indicates the presence of an underlying menu Press MENU

MENUMENU

MENU to open the underlying menu

NEXTNEXT

NEXT in the display indicates the presence of more menu items Press NEXT

NEXTNEXT

NEXT to jump to the following menu item

BACK

BACKBACK

BACK in the display indicates the presence of an embracing menu Press BACK

BACKBACK

BACK to return to the embracing menu

STOP

STOPSTOP

STOP in the display indicates the absence of an embracing menu Press STOP

STOPSTOP

STOP to return to operating mode

CHANGE

CHANGECHANGE

CHANGE will toggle the item in the display between "On" and "Off" In some cases CHANGE

CHANGECHANGE

CHANGE is used to increase or decrease a value.

3.3 Save Changes

After making settings the user is forced to press YES or NO before returning to operating mode. Press STOP in the menu and:

YES

YESYES

YES

returns the Call Recorder ISDN to normal use with changed settings

Save Changes?

YES NO CANCEL

Network Settings

NEXT MENU BACK STOP

NONO

NO returns the Call Recorder ISDN to normal use without changed settings CANCEL

CANCELCANCEL

CANCEL returns to the settings

3.4 Initializing CD

When you place a new CD in the drive, it has to be initialized before it can read and write. During initialization

At this point the Call Recorder cannot be used for any other functions. The initialization of the CD may take up to 10 seconds. Recording is not interrupted by the initialization of the new CD.

Initialising CD

4 Recorder settings

Recorder settings of the Call Recorder consist of the default settings of the Numberlist, In-Line mode, Notification, [] Action, CryptoCard, Auto Delete, optionally protecting the Call Recorder with a password, setting of the Clock, and setting the Language. All Recorder settings are made in the Recorder settings menu.

4.1 Opening the Recorder settings menu

• Press the key

• Press System

SystemSystem

System to move to the recorder settings menu

The first item in the settings to appear is the Numberlist setting.

4.2 Numberlist

The Numberlist is used to include or exclude the numbers from recording. See the description of the Numberlist in Chapter 6. The setting Numberlist determines whether the Numberlist is used as “blacklist” or “whitelist” or whether it is turned “Off”.

• Press CHANGE to select OFF, Blacklist or Whitelist.

• Default the Numberlist is set to OFF

OFFOFF

OFF

•

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the In

InIn

In----Line mode

Line modeLine mode

Line mode setting

or press STOP

STOPSTOP

STOP to exit the configuration

configurationconfiguration

configuration menu

Numberlist: White

NEXT CHANGE STOP

Numberlist: Black

NEXT CHANGE STOP

4.3 In-Line mode (pass through mode)

In-Line mode determines whether the Call Recorder can take control of the telephone lines. This is required for instance to be able to play a recording notification at the start or during a call.

• Press CHANGE

CHANGECHANGE

CHANGE to select ON

ONON

ON or OFF

OFFOFF

OFF.

• Default the In-Line mode is set to OFF.

OFF.OFF.

OFF.

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the nnnnotification

otificationotification

otification setting

or press STOP

STOPSTOP

STOP to exit the configuration

configurationconfiguration

configuration menu.

4.4 Notification

In some countries or regions notification during the recording of telephone conversations is compulsory. Check local regulations and obligations. Notification can be with a spoken message at the beginning of the call or at the moment the recording is started. A notification message could be for example: “For security reasons our calls are being recorded”. Following the In-Line mode setting as described above

• Press CHANGE

CHANGECHANGE

CHANGE to change Notification method. Select one of the

following options: Incoming, Outgoing, Always, Off

•

• These options work as follows:

•

• When "Incoming" is selected the message will be played when an

incoming call is answered.

• When "Outgoing" is selected the message will be played when an outgoing call is answered.

Notification: Off

NEXT CHANGE STOP

In-Line mode: Off

NEXT CHANGE STOP

• When "Always" is selected the message is played on both incoming and outgoing calls.

• When "Off" is selected there is no notification.

The notification is standard disabled. Please refer to § 6.1 how to record the notification message.

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the Numberfilter

NumberfilterNumberfilter

Numberfilter setting

or press STOP

STOPSTOP

STOP to exit the configura

configuraconfigura

configuration

tiontion

tion menu.

4.5 Numberfilter

The numberfilter is used to hide or replace extension numbers on outgoing calls. The reason to do this is that the PBX has to disclose the internal number to the recorder which will allow you to sort the recordings by the extension number.

Depending on the setting the number can be hidden altogether or replaced by the general number.

• Press CHANGE

CHANGECHANGE

CHANGE to change Numberfilter method. Select one of the

following options: Remove, Hide, Replace, Off

•

• These options work as follows:

When "Remove

RemoveRemove

Remove" is selected the entire number is removed from the outgoing protocol communication, your service provider will fill in the number with the general number. When “Hide

HideHide

Hide" is selected the number is removed and the number is marked as restricted, the called party is not able to see your number. When "Replace

ReplaceReplace

Replace" is selected the number is replaced by a replacement number that can be entered afterwards in the next menu item (only when “Replace’ is selected). Please note most service providers don’t allow replacement and will correct the replacement with the general number. When "Off

OffOff

Off" is selected there is no number filtering active.

•

The numberfilter is standard disabled.

Numberfilter: Off

NEXT CHANGE STOP

4.6 Replacement

When “Replace

ReplaceReplace

Replace” is selected as action type for the numberfilter, the replacement string determines what the Call Recorder will send to the remote caller. You must fill in the number that you want the remote caller to see. The replacement number must be a number that really belongs to the line bundle that you have, otherwise the telephone provider will filter it out. Normally the main number of the organization will be used.

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the [[[[]]]] Act

Act Act

Action

ionion

ion setting

or press STOP

STOPSTOP

STOP to exit the configuration

configurationconfiguration

configuration menu.

4.7 [] Action

While recording, the Call Recorder can be controlled from the local telephone that it is recording. It will respond with a predetermined action when the “star” () key on the telephone is pressed twice

twicetwice

twice. This

will send the corresponding DTMF tones to the recorder.

Important:

Important:Important:

Important: The configuration of the Action determines how the Call Recorder behaves while recording. To give you an example: When manual start

startstart

start is

selected, the Call Recorder will not

notnot

not record anything until it receives the

 command.

The predetermined action that is enabled may overrule the configuration as set with whitelist, blacklist and Auto-Delete. It also is a possible way to control the e-mail function.

[**] Action: Off

NEXT CHANGE STOP

Replacement: <empty>

NEXT CHANGE STOP

The following functions can be selected for the operation of the [] Action:

• Start

• Stop

• Start + Stop

• Stop + Start

• Save rec.

• Start + Save

• E-mail rec.

• Start + E-mail

• Off

When “Start

StartStart

Start” is selected a recording must be started manually. It will not be started automatically unless it is on the whitelist. When the recorder was not yet recording because it was on the whitelist, the beginning of the call is not recorded. When the Notification message is enabled, a Notification will be sent to the caller.

When “Stop

StopStop

Stop” is selected a recording can be stopped. When the call was being recorded, it will have been recorded from the start until it stopped recording.

When “Start/Stop

Start/StopStart/Stop

Start/Stop” is selected a recording can be started and stopped must be started manually. It will not be started automatically unless it is on the whitelist. When the recorder was not yet recording because it was on the whitelist, the beginning of the call is not recorded. When a Notification message is enabled, a Notification will be sent to the caller. Note: It is not recommended to combine this option with existence of a whitelist or a blacklist because the user may not know if the call is already recording and therefore may stop the recording by mistake if he wants to start recording.

When “Stop/Start

Stop/StartStop/Start

Stop/Start” is selected a recording can be stopped and started. All calls are recorded automatically from the start. When a Notification message is enabled, a Notification will be sent to the caller. Note: It is not recommended to combine this option with existence of a whitelist or a blacklist because the user may not know if the call is already recording and therefore may stop the recording by mistake if he wants to start recording.

When “Save

SaveSave

Save” is selected in the option the current call is permanently saved and excluded from the AutoDelete function.

When “EEEE----mail

mailmail

mail” is selected the recording is E-mailed according to the e-

mail-list.

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the [[[[]]]] Action

Action Action

Action setting

or press STOP

STOPSTOP

STOP to exit the configuration

configurationconfiguration

configuration menu.

4.8 [] Dialing

When not recording, the user can select an external line, hear a dial tone, and then send a command to the Call Recorder. The command will either be  or  + two digits + an optional telephone number.

The options are:

• Save last

• E-mail last

• Save + E-mail

• User code

• Off

When “SSSSave last

ave lastave last

ave last” is selected the recording is saved, which overrules the

Auto delete function.

When “EEEE----mail

mailmail

mail last

last last

last” is selected the recording is e-mailed according to the

e-mail list.

When “Save +

Save + Save +

Save + EEEE----mail

mailmail

mail”””” is selected the last recording is saved and e-

mailed.

When any of the options above, except “User code” is selected a list of possibilities is introduced:

11

11 11

E-mail the last recording

1(x)

1(x)1(x)

1(x) x= 1 to 9

x= 1 to 9x= 1 to 9

x= 1 to 9

E-mail one of the last 9 recordings (*12 till *19 to get older recordings).

22

2222

Save/Mark last recording (mark to not auto-delete).

[**] Dialing: Off

NEXT CHANGE STOP

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Vidicode 010.01830, 010.01832, 010.01834 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual