Vidicode 010.01830, 010.01832, 010.01834 User Manual

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Call Recorder

Call Recorder Call Recorder

Call Recorder PRI

PRIPRI

PRI

Manual

ManualManual

Manual

VVVV2.

2.2.

2.3333

VC1733

Connections Call Recorder PRI – 19” model

1. Loudspeaker

2. Microphone

3. Ethernet/LAN

4. RS 232 serial connection

5. ISDN PRI Out

6. ISDN PRI In

Recorder and Function keys

The numerical keys and the recorder keys are combined. This is possible because depending on the selected procedure it is always obvious what the function of the keys must be.

During recording and playback the recorder keys have the standard recorder key functions. If no recording or playback is taking place these keys have a different function. The

and keys can be used to scroll

through a selection of recordings, numbers in a list or through a settings menu. The key will always exit the current operation. When editing

text they function as explained in the table of the alpha-numerical functions below.

Function-keys

Alfa-numerical functions

Care and Maintenance

Keep the Call Recorder dry. If it gets wet, wipe it dry immediately Liquids might contain minerals that can corrode the electronic circuits.

Use and store the Call Recorder only in normal temperature environments. Temperature extremes can shorten the life of electronic devices and distort or melt plastic parts.

Keep the Call Recorder away from excessive dust and dirt that can cause premature wear of parts.

Do not use harsh chemicals, cleaning solvents or strong detergents to clean the Call Recorder.

Con

ConCon

Contents

tentstents

tents

1 Introduction........................................................... 11

1.1 Basic Functions ......................................................11

1.2 Speech Compression .............................................11

1.3 Network.................................................................12

1.4 Search recordings..................................................12

1.5 Encryption .............................................................12

1.6 Pass through or passive configuration .................12

1.7 Privacy related functions.......................................13

2 The Call Recorder PRI ............................................ 14

2.1 What's in the box..................................................14

2.2 Connecting the Power supply...............................14

2.3 Connecting the line...............................................14

3 Configuration and operation................................ 17

3.1 Operation basics....................................................17

3.1.1 Function keys ...............................................................17

3.1.2 Menu keys ....................................................................17

3.2 Frequently used key indicators.............................18

3.3 Save Changes.........................................................18

3.4 Initializing CD........................................................19

4 Recorder settings ................................................... 20

4.1 Opening the Recorder settings menu ..................20

4.2 Numberlist.............................................................20

4.3 In-Line mode (pass through mode) ......................21

4.4 Notification ...........................................................21

4.5 Numberfilter..........................................................22

4.6 Replacement..........................................................23

4.7 [] Action...........................................................23

4.8 [] Dialing..........................................................25

4.9 Compression..........................................................26

4.10 CryptoCard ............................................................27

4.11 CD Copy .................................................................28

4.12 CD Copy time.........................................................29

4.13 Auto Delete...........................................................29

4.14 Protect the Call Recorder with a Password ..........30

4.15 Remove Password protection ...............................31

4.16 Set the Clock..........................................................31

4.17 Set the Language ..................................................32

5 Search and CD copy ............................................... 33

5.1 Search stored recordings.......................................33

5.1.1 Search according to local number ..............................34

5.1.2 Search according to remote number..........................35

5.1.3 Search according to connected number ....................36

5.1.4 Refined search according to channel number ...........37

5.2 Recording information..........................................38

5.3 Copy recordings to CD ..........................................39

5.3.1 Copy an individual recording......................................39

5.3.2 Copy a selection of recordings....................................40

5.4 Line status..............................................................41

6 Notification message and Numberlist .................. 42

6.1 Recording a notification message. .......................42

6.2 View a numberlist .................................................42

6.3 Add a number to the list.......................................43

6.4 Remove a number from the list............................43

6.5 The Faxlist..............................................................44

6.6 The E-mail list........................................................44

7 Using the CD drive and the CD menu................... 46

7.1 The CD menu.........................................................46

7.2 Free time left on CD..............................................46

7.3 Create CD directory...............................................46

7.4 Erase CD Re-writable.............................................47

7.5 Software update ...................................................48

8 Encrypted recording .............................................. 50

8.1 Several types of CryptoCard .................................50

8.2 Insert CryptoCard into Call Recorder....................51

8.3 The CryptoCard and its PIN and PUC code ...........52

8.4 Making an encrypted recording ...........................52

8.5 Playing an encrypted recording............................53

9 Configuration of the Ethernet interface.............. 54

9.1 Network active ......................................................54

9.2 FTP active...............................................................55

9.3 FTP user .................................................................55

9.4 FTP password.........................................................55

9.5 FTP server port ......................................................56

9.6 DHCP server...........................................................57

9.7 IP address...............................................................57

9.8 IP subnet mask ......................................................58

9.9 Gateway ................................................................59

9.10 IP name..................................................................59

9.11 E-mail.....................................................................60

9.12 Reply address.........................................................60

9.13 SMTP server IP address..........................................61

9.14 SMTP server port ...................................................62

9.15 Domain name........................................................62

9.16 DNS server .............................................................63

9.17 NTP server..............................................................64

9.18 NTP port ................................................................64

9.19 GMT correction .....................................................65

9.20 Telnet.....................................................................65

9.21 Service timer..........................................................66

9.22 Monitor active.......................................................66

10 Quick CD Access System ........................................ 68

10.1 Install the software ...............................................68

10.2 Start .......................................................................68

10.3 View recordings on CD..........................................69

10.4 Create an archive on Hard disk.............................70

10.5 Recycle bin.............................................................71

10.6 Export recordings..................................................72

10.7 On Line software update......................................72

10.8 Search recordings..................................................73

10.9 Software Settings..................................................74

11 The Access software and Monitor software......... 76

11.1 The Call Recorder Access software .......................76

11.1.1

Playing recordings ....................................................77

11.1.2

Queries ......................................................................77

11.1.3

Call statistics..............................................................77

11.1.4

Fax viewing ...............................................................77

11.2 The RTR Call Monitor software.............................78

11.2.1

The RTR Call Monitor ...............................................78

12 Acknowledgements............................................... 79

12.1 Privacy....................................................................79

12.2 Guarantee..............................................................79

12.3 Liability ..................................................................80

13 Index....................................................................... 81

1 Introduction

• The Call Recorder PRI is digital audio recorders that can record from primary rate (PRI) ISDN lines.

This recorder are always shipped as a base model without recording channels plus a number of channels up to the maximum available for that model. The Call Recorder PRI can simultaneously record up to 30 calls. You must always check that the number of channels that you require is installed. When insufficient channels are installed an upgrade up to the maximum channel count for the model that you have can be ordered from your dealer. The Call Recorder PRI always has an internal drive and a network interface. A CD recorder is optional

1.1 Basic Functions

The Call Recorders PRI is designed for continuous unattended recording. All recordings are stored digitally on the internal drive. The large storage capacity of the drive ensures the ability of the Call Recorder of long term unattended recording. The Call Recorder issues a warning when the internal drive is getting full. If the warning is ignored the oldest recordings will be overwritten by the newest. Stored recordings can be accessed on PC’s via the LAN using the optional Call Recorder Access Software ro Araña web interface. You can copy recordings from the internal drive to CD if your Call Recorder is equipped with a CD drive. Copying recordings to CDrecordable can be done in different ways for different purposes. It is possible to copy single recordings, copy a selection of recordings or automatically copy all new recordings. Recordings on CD can be viewed and played with the Quick CD Access software that comes with the Call Recorder with CDdrive.

1.2 Speech Compression

Call Recorders that have compression facilities on board compress recordings according to the G.723.1 format. G.723.1 compression has a good balance between audio quality and recording size and can be reproduced on most PC’s with Microsoft Windows versions. Compressed recordings take up 1/10th of the size of uncompressed recordings (800 bytes per second against 8000 bytes per second). Therefore the compression has a profound effect on the storage capacity of the Call Recorder in terms of recording time.

1.3 Network

The Call Recorder ISDN can be connected to a PC or computer network through the Ethernet interface. With its own IP address the Call Recorder acts as an FTP-server from which recordings can be downloaded using any FTP client. The Call Recorder Access software can be used to connect to the Call Recorder over the network to retrieve recordings and archive them on the PC. The Call Recorder Access software has extensive archiving capabilities including the creation of special archives suited for backup on CD and fax image recovery of recorded fax transmissions. The Call Recorder can e-mail its status in case of a malfunction. Recordings can also be e-mailed according to the extension\e-mail list. Yet another application of the Ethernet connection is Real Time Remote Call monitoring over the network. The optional RTR Call Monitor software can be used to monitor all connected telephone lines over the network.

1.4 Search recordings

The Call Recorder has its own menu driven search function to find and play specific recordings. Recordings can be searched for according to date, Called number and line number.

1.5 Encryption

All recordings can be encrypted. The Call Recorder uses the CryptoCard option. Playback of encrypted recordings is not possible without the CryptoCard the recording was made with. Playback of encrypted recordings on a PC is possible only with the optional CryptoCard reader in conjunction with the original or a matching CryptoCard.

1.6 Pass through or passive configuration

The Call Recorders can be connected to the line in two ways: Pass through mode – the recorder is installed between the network and the telephone system and all channels pass through the recorder and the recorder can take control at any time. Pass Through mode is also occasionally called In-Line mode Passive mode – the recorder is connected in parallel to the line and just passively listening on the incoming and outgoing channels of the line. The Call Recorders have been designed for pass through mode. Pass through mode has several other advantages: It can intercept the D-channel and therefore control signaling between the telephone system and the network. This is used to filter numbers sent by the PBX so that they are not sent to the line.

It can be used to capture commands from the user to the recorder which has several applications that will be explained in this manual. Because of pass through mode the Call Recorder is equipped with loopthrough relays to prevent the Call Recorder to disrupt telephone communication in case of a power failure or another malfunction. The loop-through relays then close to fall back into passive mode and ongoing telephone calls are not disconnected.

1.7 Privacy related functions

In some situations Call Recording is perceived as an intrusion of the privacy. The Call Recorder has several functions that allow the user to protect the privacy of anyone involved. In most applications the recorder is set up to record all calls automatically. The Call Recorder PRI can however be used to record specific numbers only or can be set to exclude certain numbers from recording. For this feature the Call Recorder PRI has a Numberlist that can be used as “blacklist” or as “whitelist”. See Chapter 6 for more details. The Call Recorder PRI can be used as a security recorder. For this purpose the recorder has a feature where the number of day’s can be set for the recorder to keep the recordings. In case of an emergency, recordings can be accessed while daily recordings are removed after the set number of days. This is used when for matters of privacy it is not desirable to keep recordings of the people involved for a long period. See § 4.7 for details. Another option for security recording is the DTMF initiated recording. The Call Recorder can be set up so it can detect DTMF tones on the line and start and or stop recording, or label recordings so they are not deleted afterwards. The CryptoCard option can be very effective to protect privacy. When the Call Recorder PRI is set up to record with the CryptoCard the privacy of the people involved can be guaranteed because the recordings can only be played with a card matching the card the recording was made with and the password that belongs to it. Without the CryptoCards the recordings are not accessible. There are CryptoCards that can only be used to encode and not to decode recordings, so even when the recorder is stolen the privacy of its users remains protected.

2 The Call Recorder PRI

2.1 What's in the box

The following parts are supplied with your Call Recorder PRI:

• Mains cable (not available for Switzerland and Australia)

• ISDN cable with two RJ45 connectors

• Brackets and screws for 19inch rack mounting

• This manual

On all models that have the CD drive option installed:

• A CD with Call Recorder Quick CD Access software

• A recordable CD

2.2 Connecting the Power supply

Use the supplied mains cable. The recorder does not have an On/Off switch; the Call Recorder ISDN is turned on by connecting the power supply. In some countries (Switzerland, Australia) no mains cable is supplied because it cannot be bought in the country of manufacture (The Netherlands). Any standard computer mains cable will do.

2.3 Connecting the line

The Call Recorder PRI is connected in series to the E1 ISDN line between the line port and other equipment. With the Call Recorder PRI you have received a cable with two RJ45 connectors. This cable is used to connect the Call Recorder PRI to the wall socket. The existing cable can be used to connect the Call Recorder PRI to the PBX as is shown in the figure below.

As explained in the introduction, the Call Recorder can work in pass through mode where it is processing the complete data stream and in passive mode where it is just listening. Although this is a substantial difference it does not affect the connection to the line. It is controlled internally with relays and can be configured in software.

3 Configuration and operation

After you have connected the hardware it is time to configure and use the Call Recorder. This chapter explains you how the user interface works. In the following chapters we guide you with the configuration. You must:

• Go through the recorder settings and make changes if required

• Go through the network settings so the Call Recorder will fit in

with your network

• Edit the Numberlists to enable special functions that you may want

• (Optional) Install the Call Recorder Access software on your PC and test the connection to the recorder

3.1 Operation basics

The Call Recorder ISDN has a common menu driven user interface. Most functions and operations are initiated by pressing a function key followed by a sequence of menu keys of which the function is determined by the text in the display. The use of function keys and menu keys is as follows:

3.1.1 Function keys

The most frequently used functions of the Call Recorder PRI have been grouped in the function keys. Throughout the entire manual symbols representing the function keys are used to indicate the function key corresponding to the described function.

3.1.2 Menu keys

After pressing a function key the available functions are assigned to the four menu keys. The operation of the menu keys is determined by the text in the display right above the corresponding key. Throughout the entire manual figures representing the display with or without the menu keys are used to show the required action corresponding to the described feature.

Example:

In this example you are instructed to press the menu key below the text MENU in order to open the Recorder setting menu.

3.2 Frequently used key indicators

The following menu key functions are consistently used throughout the manual. MENU

MENUMENU

MENU in the display indicates the presence of an underlying menu Press MENU

MENUMENU

MENU to open the underlying menu

NEXTNEXT

NEXT in the display indicates the presence of more menu items Press NEXT

NEXTNEXT

NEXT to jump to the following menu item

BACK

BACKBACK

BACK in the display indicates the presence of an embracing menu Press BACK

BACKBACK

BACK to return to the embracing menu

STOP

STOPSTOP

STOP in the display indicates the absence of an embracing menu Press STOP

STOPSTOP

STOP to return to operating mode

CHANGE

CHANGECHANGE

CHANGE will toggle the item in the display between "On" and "Off" In some cases CHANGE

CHANGECHANGE

CHANGE is used to increase or decrease a value.

3.3 Save Changes

After making settings the user is forced to press YES or NO before returning to operating mode. Press STOP in the menu and:

YES

YESYES

YES

returns the Call Recorder ISDN to normal use with changed settings

Save Changes?

YES NO CANCEL

Network Settings

NEXT MENU BACK STOP

NONO

NO returns the Call Recorder ISDN to normal use without changed settings CANCEL

CANCELCANCEL

CANCEL returns to the settings

3.4 Initializing CD

When you place a new CD in the drive, it has to be initialized before it can read and write. During initialization

At this point the Call Recorder cannot be used for any other functions. The initialization of the CD may take up to 10 seconds. Recording is not interrupted by the initialization of the new CD.

Initialising CD

4 Recorder settings

Recorder settings of the Call Recorder consist of the default settings of the Numberlist, In-Line mode, Notification, [] Action, CryptoCard, Auto Delete, optionally protecting the Call Recorder with a password, setting of the Clock, and setting the Language. All Recorder settings are made in the Recorder settings menu.

4.1 Opening the Recorder settings menu

• Press the key

• Press System

SystemSystem

System to move to the recorder settings menu

The first item in the settings to appear is the Numberlist setting.

4.2 Numberlist

The Numberlist is used to include or exclude the numbers from recording. See the description of the Numberlist in Chapter 6. The setting Numberlist determines whether the Numberlist is used as “blacklist” or “whitelist” or whether it is turned “Off”.

• Press CHANGE to select OFF, Blacklist or Whitelist.

• Default the Numberlist is set to OFF

OFFOFF

OFF

•

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the In

InIn

In----Line mode

Line modeLine mode

Line mode setting

or press STOP

STOPSTOP

STOP to exit the configuration

configurationconfiguration

configuration menu

Numberlist: White

NEXT CHANGE STOP

Numberlist: Black

NEXT CHANGE STOP

4.3 In-Line mode (pass through mode)

In-Line mode determines whether the Call Recorder can take control of the telephone lines. This is required for instance to be able to play a recording notification at the start or during a call.

• Press CHANGE

CHANGECHANGE

CHANGE to select ON

ONON

ON or OFF

OFFOFF

OFF.

• Default the In-Line mode is set to OFF.

OFF.OFF.

OFF.

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the nnnnotification

otificationotification

otification setting

or press STOP

STOPSTOP

STOP to exit the configuration

configurationconfiguration

configuration menu.

4.4 Notification

In some countries or regions notification during the recording of telephone conversations is compulsory. Check local regulations and obligations. Notification can be with a spoken message at the beginning of the call or at the moment the recording is started. A notification message could be for example: “For security reasons our calls are being recorded”. Following the In-Line mode setting as described above

• Press CHANGE

CHANGECHANGE

CHANGE to change Notification method. Select one of the

following options: Incoming, Outgoing, Always, Off

•

• These options work as follows:

•

• When "Incoming" is selected the message will be played when an

incoming call is answered.

• When "Outgoing" is selected the message will be played when an outgoing call is answered.

Notification: Off

NEXT CHANGE STOP

In-Line mode: Off

NEXT CHANGE STOP

• When "Always" is selected the message is played on both incoming and outgoing calls.

• When "Off" is selected there is no notification.

The notification is standard disabled. Please refer to § 6.1 how to record the notification message.

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the Numberfilter

NumberfilterNumberfilter

Numberfilter setting

or press STOP

STOPSTOP

STOP to exit the configura

configuraconfigura

configuration

tiontion

tion menu.

4.5 Numberfilter

The numberfilter is used to hide or replace extension numbers on outgoing calls. The reason to do this is that the PBX has to disclose the internal number to the recorder which will allow you to sort the recordings by the extension number.

Depending on the setting the number can be hidden altogether or replaced by the general number.

• Press CHANGE

CHANGECHANGE

CHANGE to change Numberfilter method. Select one of the

following options: Remove, Hide, Replace, Off

•

• These options work as follows:

When "Remove

RemoveRemove

Remove" is selected the entire number is removed from the outgoing protocol communication, your service provider will fill in the number with the general number. When “Hide

HideHide

Hide" is selected the number is removed and the number is marked as restricted, the called party is not able to see your number. When "Replace

ReplaceReplace

Replace" is selected the number is replaced by a replacement number that can be entered afterwards in the next menu item (only when “Replace’ is selected). Please note most service providers don’t allow replacement and will correct the replacement with the general number. When "Off

OffOff

Off" is selected there is no number filtering active.

•

The numberfilter is standard disabled.

Numberfilter: Off

NEXT CHANGE STOP

4.6 Replacement

When “Replace

ReplaceReplace

Replace” is selected as action type for the numberfilter, the replacement string determines what the Call Recorder will send to the remote caller. You must fill in the number that you want the remote caller to see. The replacement number must be a number that really belongs to the line bundle that you have, otherwise the telephone provider will filter it out. Normally the main number of the organization will be used.

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the [[[[]]]] Act

Act Act

Action

ionion

ion setting

or press STOP

STOPSTOP

STOP to exit the configuration

configurationconfiguration

configuration menu.

4.7 [] Action

While recording, the Call Recorder can be controlled from the local telephone that it is recording. It will respond with a predetermined action when the “star” () key on the telephone is pressed twice

twicetwice

twice. This

will send the corresponding DTMF tones to the recorder.

Important:

Important:Important:

Important: The configuration of the Action determines how the Call Recorder behaves while recording. To give you an example: When manual start

startstart

start is

selected, the Call Recorder will not

notnot

not record anything until it receives the

 command.

The predetermined action that is enabled may overrule the configuration as set with whitelist, blacklist and Auto-Delete. It also is a possible way to control the e-mail function.

[**] Action: Off

NEXT CHANGE STOP

Replacement: <empty>

NEXT CHANGE STOP

The following functions can be selected for the operation of the [] Action:

• Start

• Stop

• Start + Stop

• Stop + Start

• Save rec.

• Start + Save

• E-mail rec.

• Start + E-mail

• Off

When “Start

StartStart

Start” is selected a recording must be started manually. It will not be started automatically unless it is on the whitelist. When the recorder was not yet recording because it was on the whitelist, the beginning of the call is not recorded. When the Notification message is enabled, a Notification will be sent to the caller.

When “Stop

StopStop

Stop” is selected a recording can be stopped. When the call was being recorded, it will have been recorded from the start until it stopped recording.

When “Start/Stop

Start/StopStart/Stop

Start/Stop” is selected a recording can be started and stopped must be started manually. It will not be started automatically unless it is on the whitelist. When the recorder was not yet recording because it was on the whitelist, the beginning of the call is not recorded. When a Notification message is enabled, a Notification will be sent to the caller. Note: It is not recommended to combine this option with existence of a whitelist or a blacklist because the user may not know if the call is already recording and therefore may stop the recording by mistake if he wants to start recording.

When “Stop/Start

Stop/StartStop/Start

Stop/Start” is selected a recording can be stopped and started. All calls are recorded automatically from the start. When a Notification message is enabled, a Notification will be sent to the caller. Note: It is not recommended to combine this option with existence of a whitelist or a blacklist because the user may not know if the call is already recording and therefore may stop the recording by mistake if he wants to start recording.

When “Save

SaveSave

Save” is selected in the option the current call is permanently saved and excluded from the AutoDelete function.

When “EEEE----mail

mailmail

mail” is selected the recording is E-mailed according to the e-

mail-list.

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the [[[[]]]] Action

Action Action

Action setting

or press STOP

STOPSTOP

STOP to exit the configuration

configurationconfiguration

configuration menu.

4.8 [] Dialing

When not recording, the user can select an external line, hear a dial tone, and then send a command to the Call Recorder. The command will either be  or  + two digits + an optional telephone number.

The options are:

• Save last

• E-mail last

• Save + E-mail

• User code

• Off

When “SSSSave last

ave lastave last

ave last” is selected the recording is saved, which overrules the

Auto delete function.

When “EEEE----mail

mailmail

mail last

last last

last” is selected the recording is e-mailed according to the

e-mail list.

When “Save +

Save + Save +

Save + EEEE----mail

mailmail

mail”””” is selected the last recording is saved and e-

mailed.

When any of the options above, except “User code” is selected a list of possibilities is introduced:

11

11 11

E-mail the last recording

1(x)

1(x)1(x)

1(x) x= 1 to 9

x= 1 to 9x= 1 to 9

x= 1 to 9

E-mail one of the last 9 recordings (*12 till *19 to get older recordings).

22

2222

Save/Mark last recording (mark to not auto-delete).

[**] Dialing: Off

NEXT CHANGE STOP

33

3333

Unsave/Unmark last recording.

47 (telephone number)

47 (telephone number)47 (telephone number)

47 (telephone number) Start recording and dial current outgoing

call

44

4444

44 (telephone number)

(telephone number)(telephone number)

(telephone number) Start recording and save/mark current

outgoing call

41

4141

41 (telephone number)

(telephone number)(telephone number)

(telephone number) Start and save/mark and E-mail current

outgoing call.

00

0000

00 (telephone number)

(telephone number)(telephone number)

(telephone number) Do not record current outgoing call.

99

9999

Erase last recording (must be enabled in the hidden menu first).

7(x)

7(x)7(x)

7(x) x= 1 to 9

x= 1 to 9x= 1 to 9

x= 1 to 9

Reserved for user commands. The command is stored by the recorder and PC applications can use it.

8(x)

8(x)8(x)

8(x) x= 1 to 9

x= 1 to 9x= 1 to 9

x= 1 to 9

Reserved for answering machine functions.

The option “User Code

User CodeUser Code

User Code” is a method for call centre employees with a variable workstation to identify themselves. It is outside the scope of this manual to explain the User Code feature in detail.

Note:

Note:Note:

Note: It is possible that your telephone system does not allow commands while there is no connection yet.

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the next menu item

next menu itemnext menu item

next menu item or

press STOP

STOPSTOP

STOP to exit the configuration

configurationconfiguration

configuration menu.

4.9 Compression

The default procedure while recording is to compress the recorded audio from aLaw to G.723.1. This is a factor 10 compression with hardly any loss of quality. It can however be disabled. The available recording time on the internal drive is calculated based on G.723.1 compression.

Compression: On

NEXT CHANGE STOP

We recommend keeping compression enabled with some exceptions:

When you have a Call Recorder ISDN PRI without Codec’s compression can be enabled, but the recorder cannot compress in real time. The processor will compress afterwards in idle time. Then compression will only work well if you record calls only occasionally.

In any other case where you record only occasionally you may consider that compression is not necessary because the 2070 or 4140 hours of recording time that last without compression are sufficient and you do not want the loss of quality.

However, if you consider disabling compression, we recommend that you at least test the quality of compressed audio. Perhaps you will change your mind because the quality of compressed recordings is quite good.

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the next menu ite

next menu itenext menu ite

next menu itemmmm or

press STOP

STOPSTOP

STOP to exit the configuration

configurationconfiguration

configuration menu.

4.10 CryptoCard

The CryptoCard is used for encrypting recordings. See Chapter 8 for a detailed description. In the standard configuration the Use CryptoCard function is disabled. With the Use CryptoCard function enabled all recordings will be encrypted and is it no longer possible to make recordings without a CryptoCard.

• Press CHANGE

CHANGECHANGE

CHANGE to enable or disable.

•

CryptoCard: On

NEXT CHANGE STOP

CryptoCard: Off

NEXT CHANGE STOP

When the Use CryptoCard function is enabled and there is no card inserted the Call Recorder will sound a warning and display:

The warning will disappear when a valid card is inserted. When Use CryptoCard has been enabled the next menu item will be the changing of the CryptoCard card PIN code. See § 8.3 for a detailed description.

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the next menu item

next menu itemnext menu item

next menu item or

press STOP

STOPSTOP

STOP to exit the configuration

configurationconfiguration

configuration menu.

4.11 CD Copy

This menu item will only appear when a CD recorder is installed. The CD Copy setting can be set to Single or Double or OFF. When set to Single the Call Recorder will automatically copy all recordings to CD as a means of single backup. When set to Double the Call Recorder will automatically copy all recordings to CD as a means of backup just as when CD Copy is set to Single. The difference is that each following CD will be started with the last half of the recordings of the previous CD, thereby creating a double backup. Downside to the Double CD Copy is that the effective CD capacity is reduced to half that of the original capacity.

• Press CHANGE

CHANGECHANGE

CHANGE to select Single

SingleSingle

Single or Double

DoubleDouble

Double or turn “CD Copy” Off

OffOff

Off.

• Default CD Copy is set to OFF

OFFOFF

OFF. If Double is selected for the first

time the first half of the first CD is filled with empty files.

CD Copy: Single

NEXT CHANGE STOP

Monday 22-04-2014 11:08

Please insert Card.

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the CD Copy time

CD Copy timeCD Copy time

CD Copy time or

Auto Delete

Auto DeleteAuto Delete

Auto Delete setting or press STOP

STOPSTOP

STOP to exit the configuration

configurationconfiguration

configuration menu.

4.12 CD Copy time

If in the previous item the CD Copy

CD CopyCD Copy

CD Copy parameter is set to Single

SingleSingle

Single or Double

DoubleDouble

Double

the CD Copy time

CD Copy timeCD Copy time

CD Copy time is the next item in the menu. If in the previous item

the CD Copy parameter is set to Off

OffOff

Off, Auto Delete

Auto DeleteAuto Delete

Auto Delete is the next item in the

menu, see the next paragraph.

The CD Copy time determines the time of the day when the recordings are copied to the CD. The CD Copy operation takes place once a day, preferably at a time when the phones are least busy.

• Press CHANGE

CHANGECHANGE

CHANGE to select the time, use + or – to increase or

decrease by 15 min.

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the Auto Delete

Auto DeleteAuto Delete

Auto Delete setting

or press STOP

STOPSTOP

STOP to exit the configuration

configurationconfiguration

configuration menu.

4.13 Auto Delete

The Auto Delete function is a feature meant to protect the Privacy of the people that are recorded in the process. It is also there to be able to comply with legal situations where recordings are not allowed to exist longer then a certain period.

• Press ++++ or ---- to increase or decrease the number of days. Select a value between 1 and 400 days or choose Off to turn the feature Off

OffOff

Off.

Auto Delete: Off

NEXT - CHANGE + STOP

CD Copy Time: 00:00

NEXT - CHANGE + STOP

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the Password

PasswordPassword

Password setting or

press STOP

STOPSTOP

STOP to exit the configuration

configurationconfiguration

configuration menu.

4.14 Protect the Call Recorder with a Password

The Call Recorder can be protected with a Password against unauthorized use. When password protection has been enabled all actions that change the operation of the Call Recorder are blocked before the correct password has been entered.

• Press CHANGE

CHANGECHANGE

CHANGE to enter a password.

• Press STORE

STORESTORE

STORE.

• Press STORE

STORESTORE

STORE to enable the entered password.

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the Clock setting (§

4.16) or press STOP

STOPSTOP

STOP to exit the configuration menu. If the Password has been set you will be prompted for the password before entering the menus and before playback of recordings.

Repeat Pasword: »000

STORE CANCEL

New Password: »000

STORE CANCEL

Password: Off

NEXT CHANGE STOP

4.15 Remove Password protection

• Press CHANGE

CHANGECHANGE

CHANGE to disable the password.

The password protection has now been disabled.

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the Clock

ClockClock

Clock setting or

press STOP

STOPSTOP

STOP to exit the configuration menu.

4.16 Set the Clock

To set the Clock

ClockClock

Clock do the following:

• Press CHANGE

CHANGECHANGE

CHANGE to change the setting of the clock.

•

• Press key's 1-7 to set the day of the week starting with 1 for

Sunday. The default date and time format is DD-MM-YY and MM:HH (when American has been set as language the format is changed to MM-DDYY). Use the arrowed keys to move the blinking character left or right.

Clock: »on 22-04-14 11:08

STORE CANCEL

Clock: Mon 22-04-14 11:08

NEXT CHANGE STOP

Password: On

NEXT CHANGE STOP

• Press soft-key STORE

STORESTORE

STORE to store the changes or press soft-key

CANCEL

CANCELCANCEL

CANCEL to return to previous values.

• Press NEXT

NEXTNEXT

NEXT to continue in the menu with the Language

LanguageLanguage

Language setting or

press STOP

STOPSTOP

STOP to exit the configuration

configurationconfiguration

configuration menu.

4.17 Set the Language

To set the Language

LanguageLanguage

Language,,,, do the following:

• Press CHANGE

CHANGECHANGE

CHANGE multiple times to select the preferred language.

• Press STOP

STOPSTOP

STOP to exit the configuration menu.

Language: English

CHANGE STOP

5 Search and CD copy

5.1 Search stored recordings

The Call Recorder has a search function to find stored recordings. The search function starts with prompting for the date. The search can be further refined by a search according to remote number and line number. The entered search string for the date will always be preceded by the remote number, which in turn precedes the line number. Wildcards can be used to search for remote number or line number only.

• Press the key to open the Recorder Archive menu.

• Select CD

CDCD

CD or DISK

DISKDISK

DISK to find recordings on the selected device.

• Use the numerical keys to enter a date. Entering the date or code to search for you can use the  key as wildcard. For example enter :03:14 to search for all messages from

March 2014. The and are used to move the cursor left or right. It is also possible to refine the search according to remote telephone number or line number. In that case continue to read on § 5.1.1.

• Press SEARCH

SEARCHSEARCH

SEARCH to search for recordings by the entered date.

Calls from »9-03-14

SEARCH LOCAL STOP

Playback Calls

CD DISK LAST STOP

For the entered date 28-03-14 there were 24 recordings found. The first of the 24 recordings is selected. The date and time of the call are

displayed to the left. Use the

and keys to move the selected

recording one up or down.

The next section describes how to refine your search to look for a specific number.

5.1.1 Search according to local number

Open the search menu as described in § 5.1. Remember that the entered date will always be incorporated in the search.

• Press LOCAL

LOCALLOCAL

LOCAL to enter a local number to search for.

• Use the numerical keys to enter a local number. Entering the local number to search for you can use the  key as wildcard. For example enter 7935 to search for all recordings which start with the number 7935. By default, the recorder strips the leading

0’s from the numbers stored. The

and are used to move the

blinking character left or right. It is also possible to refine the search

Local 7935*»__________

SEARCH REMOTE STOP

Calls from »9-03-14

SEARCH LOCAL STOP

28-03-14 12:11 1/24

SEARCH INFO STOP

even further according to remote number. In that case continue to read on § 5.1.2.

• Press SEARCH

SEARCHSEARCH

SEARCH to search for recordings with the entered number.

For the entered date and number 7935* there were 2 recordings found. The first of the two recordings is selected. The date and time of the call are displayed to the left. The next section describes how to refine the search even further to restrict it to a date range, phone number, and on which phone line the call took place.

5.1.2 Search according to remote number

Open the search menu as described in § 5.1.1

• Press REMOTE

REMOTEREMOTE

REMOTE to enter a remote number to search for.

• Use the numerical keys to enter a local number. Entering the remote number to search for you can use the  key as wildcard. For example enter 3520 to search for all recordings which start with the number 3520. By default, the recorder strips the leading

0’s from the numbers stored. The

and are used to move the

Remote 3520*»__________

SEARCH CONNECT STOP

Local »_______________

SEARCH REMOTE STOP

09-03-14 12:11 1/24

SEARCH INFO STOP

blinking character left or right. It is also possible to refine the search even further according to connected number. In that case continue to read on § 5.1.2.

• Press SEARCH

SEARCHSEARCH

SEARCH to search for recordings with the entered number.

For the entered date and remote number 3520 there were 2 recordings found. The first of the two recordings is selected for playback Tthe date and time of the call are displayed to the left. The next section describes how to refine the search even further to restrict it to a date range, phone number, and on which phone line the call took place.

5.1.3 Search according to connected number

Open the search menu as described in § 5.1.2.

• Press CONNECT

CONNECTCONNECT

CONNECT to enter a connected number to search for. The connected number is the actual number the caller is connected to. For an incoming call the connected number will be a local connected number, an outgoing call will display a remote connected number. Note

NoteNote

Note that this often is not the number that is dialed. The connected number often is the number of the extension that answers the call. For various reasons the connected number may not be available. One possible reason is that the network suppresses it as we have noticed on sites in the UK. Another possible reason is that then number is suppressed on the PBX.

Remote »_______________

SEARCH CONNECT STOP

14-07-14 12:11 1/2

SEARCH INFO STOP

• Use the numerical keys to enter a connected number. Entering the connected number to search for you can use the  key as wildcard. For example enter 03520 to search for all recordings which

start with the number 03520. The

and are used to move the blinking character left or right. It is also possible to refine the search even further according to connected number. In that case continue to read on § 5.1.2.

• Press SEARCH

SEARCHSEARCH

SEARCH to search for recordings with the entered number.

For the entered number 03520 there were 2 recordings found. The first of the two recordings is . The date and time of the call are displayed to the left The next section describes how to refine the search even further to restrict it to a date range, phone number, and on which phone line the call took place.

5.1.4 Refined search according to channel number

Open the search menu as described in § 5.1.3.

• Press CHANNEL

CHANNELCHANNEL

CHANNEL to enter a channel number to search for.

Connect »_______________

SEARCH CHANNEL STOP

Connect »_______________

SEARCH CHANNEL STOP

14-07-14 12:11 1/2

SEARCH INFO STOP

• Enter the number of the channel you want to search.

• Press SEARCH

SEARCHSEARCH

SEARCH to execute the search.

The search has resulted in two recordings found. The first of the two recordings is selected for playback. The date and time of the call are

displayed to the left. Use the

and keys to move the selected

recording one up or down.

5.2 Recording information

Once a recording has been selected from the result of a search as described above

• Press INFO

INFOINFO

INFO to open the info screen of the selected recording.

17-08-14 08:01 1/399

SEARCH INFO STOP

14-07-14 12:11 1/2

SEARCH INFO STOP

Channel number = »

SEARCH DATE STOP

Both the local and remote numbers of the call will be displayed together with the arrow indicating an incoming or outgoing call.

• Press BACK

BACKBACK

BACK to return to the search results.

5.3 Copy recordings to CD

It is possible to copy recordings from the internal drive to CD. There are two ways to copy recordings to CD. For “Copy individual recordings” see § 5.3.1, and for “Copy a selection of recordings” see § 5.3.2.

5.3.1 Copy an individual recording

First select the recording

First select the recordingFirst select the recording

First select the recording you want to

you want to you want to

you want to copy as described above.

copy as described above.copy as described above.

copy as described above.

• Press the HD/CD function key.

• Press YES

YESYES

YES to start copying the recording.

When the recording has been copied:

Copy recording to CD

YES Start? NO

14-07-14 12:11 1/2

SEARCH INFO STOP

Channel number = 03

3471005 <- 342475893

BACK

• Press STOP

STOPSTOP

STOP to finish.

Beware

BewareBeware

Beware: After copying the recording the CD is not yet usable for the PC. To make the CD usable for the PC a directory has to be made. Please see

§ 7.3 for a description.

5.3.2 Copy a selection of recordings

First define the search to locate the recordings you want to copy as described above.

• Press the HD/CD function key in stead of SEARCH

SEARCHSEARCH

SEARCH.

• Press YES

YESYES

YES to start copying the recording.

Beware

BewareBeware

Beware: After copying the recording the CD is not yet usable for the PC. To make the CD usable for the PC a directory has to be made. Please see

§ 7.3 for a description.

Recordings found: 107

Copy to CD?

YES NO

Calls from **-06-14

SEARCH LOCAL STOP

Copy completed.

STOP

5.4 Line status

The line status of all the lines can be viewed as follows:

Press the < and > keys (numeric 4 and 6) to select a channel you want information about.

The top line will display the selected channel number followed by the local phone. To the right is the remote number. In between the local and remote numbers there is an arrow for the call direction. An arrow pointing to the left is an incoming call, an arrow pointing to the right is an outgoing call. The second line in the display indicates if the line is used in case a call is going on

In this case the channel 3 is used for an incoming call from the remote number 793479336 to the local number 3471000. The channel is recording and the call has been going on for 4 minutes and 36 seconds. You can also see there is one line busy at that moment. The numbers of the calls remain in the display of the channel after the call has ended, it will however indicate the line is “Free”.

Use the and keys to scroll through the channels. It is possible to scroll through the busy lines with the key.

C19 ??? - (no number)

Free.

Lines Busy = 0

C03 3471000 <- 793479336

Recording. 04:36

Lines Busy = 1

6 Notification message and Numberlist

In this Chapter the recording of the notification message is described and the use of the numberlist is explained. The notification message is used to announce to the remote party that the call is being recorded. The setting of the notification message is described in § 4.3. The numberlist can be used as Blacklist or Whitelist and can contain 250 numbers. Using the list as Blacklist means that the calls to or from the numbers in the list are not recorded. Conversely, when the numberlist is used as Whitelist the calls to and from the numbers in the list are recorded while the rest of the calls is not.

6.1 Recording a notification message.

To record a notification message, you have to open vcFTPAccounts on the product CD. This program has a Notification tab in which you can, using the PC’s microphone or an external microphone record and upload the Notification message. Please refer to the programs Help file for more information.

6.2 View a numberlist

• Press the function key.

• Press LISTS

• Press BLACK

BLACKBLACK

BLACK to view the Blacklist

Numberlist

BLACK FAX EMAIL STOP

The number "12345" is the first of 20 numbers in the list. Press NEXT to view the next number in the list or use the

and

keys to scroll through the list.

6.3 Add a number to the list

To add a number to the numberlist you need to view the list first as described above.

• Press NEW

NEWNEW

NEW to add a number to the list.

Enter the number that needs to be added to the list. A leading 0 in front of the numbers must not be entered. Wildcards are allowed to enter a range of numbers, e.g. 43 will block or include all the numbers that start with (0)43. Press STORE to add the number to the list. Press STOP to leave the numberlist menu and acknowledge to save the changes.

6.4 Remove a number from the list

To remove a number from the numberlist you need to view the list first as described above. Select the number you want to remove from the list.

• Press DELETE

DELETEDELETE

DELETE to remove the number from the list.

Blacklist - 9/21

793471000

NEXT NEW DELETE STOP

Number: 43*»

STORE << CLEAR CANCEL

Blacklist - 1/20

12345

NEXT NEW DELETE STOP

• Press YES

YESYES

YES to remove the number from the list.

• Press STOP

STOPSTOP

STOP to leave the numberlist-menu and acknowledge to

save the changes.

6.5 The Faxlist

The external faxlist may still apear on the display, but represents a feature that is no longer supported for this recorder.

6.6 The E-mail list

The e-mail list is used to e-mail recordings from extensions to the e-mail addresses coupled to the extension numbers. Recordings can be e-mailed using the [] Action and [] Dialing functions. Open the numberlist.

• Press EEEE----MAIL

MAILMAIL

MAIL to view the E-mail list

The number "3471000" is the first of 33 numbers in the list.

support@vidicode.nl

3471000

NEXT NEW DELETE STOP

Numberlist

BLACK FAX EMAIL STOP

Blacklist - 9/21

793471000

YES Delete? NO

• Press NEXT

NEXTNEXT

NEXT to view the next number in the list or use the

and

keys to scroll through the list. To add or remove numbers from the list please refer to the previous paragraphs where these functions are described for the general numberlist. The operation to add or remove numbers from the e-mail list is identical. An e-mail list can also be entered by placing a file “e-mail.txt” onto the internal drive of the Call Recorder. This can either be done through the Ethernet connection with FTP or through the CD. The e-mail.txt file should have the following format: ”Number\emailaddress”. For example:

793471038 \ erik@vidicode.nl 7038793012 \ susan@hotmail.com etc. etc.

7 Using the CD drive and the CD menu

The CD recordable has become popular as carrier for digital data. Most Call Recorder ISDN recorders have a CD drive. The CD drive is used to copy recordings onto recordable CD’s for backup purposes.

7.1 The CD menu

The following paragraphs describe the operation of the CD functions that are grouped in the disk menu. The disk menu is started with the Disk function key.

7.2 Free time left on CD

• Press the function key.

The number in the display is an indication of the available recording space on the CD. Effectively the available recording space is slightly smaller due to space consumed when a directory is made.

7.3 Create CD directory

Creating a directory on the CD is done to make the CD usable for the PC.

• Press function key to enter the disk menu and press NEXT

NEXTNEXT

NEXT once.

Create CD directory

NEXT EJECT START STOP

Free time on CD = 252:48

NEXT EJECT STOP

• Press START

STARTSTART

START to start creating a directory.

• Press OPEN

OPENOPEN

OPEN or CLOSED

CLOSEDCLOSED

CLOSED to create an open or closed directory.

An "open directory" leaves the remaining space on the CD open for recording. A "closed directory" disables the CD for further recording.

7.4 Erase CD Re-writable

If a CD-rewritable is used the recordings on the CD can be erased.

• Press the function key to enter the disk menu and press NEXT

NEXTNEXT

NEXT three times.

• Press START to proceed erasing the CD

• Choose QUICK

QUICKQUICK

QUICK to erase the CD directories only.

• Choose FULL

FULLFULL

FULL to erase the entire CD.

Erase CD Re-writable?

QUICK FULL BACK

Erase CD Re-writable?

NEXT EJECT START STOP

Create CD directory

OPEN CLOSE CANCEL

• Press YES

YESYES

YES to start erasing.

When the Call Recorder is finished erasing

• Press STOP

STOPSTOP

STOP to finish.

7.5 Software update

The Call Recorder has the ability to update its own internal operating software from CD.

• Press the function key to enter the disk menu and press NEXT

NEXTNEXT

NEXT four times.

Place the CD with the software update in the CD drive and press START It may take a few seconds for the Call Recorder to recognize the CD.

Software Update

EJECT START STOP

CD Erase completed.

EJECT STOP

CD Quick Erase

YES Start? NO

• Press YES

YESYES

YES to start the software update.

While searching for the update

The various software parts will be updated automatically when newer versions have been found. During the updating

WARNING

WARNINGWARNING

WARNING! Do not interrupt the Call Recorder in any way at this point! Interrupting the software update may cause un-restorable failure! When the update is finished

• Press STOP

STOPSTOP

STOP to finish. The recordings in memory and your settings will remain intact after the software update.

Update finished.

STOP

One moment please!

Software update

Busy……

Software update

YES Start? NO

8 Encrypted recording

Call Recorders feature a system for encrypted recording whereby IC cards called CryptoCards are used as a key. Encrypted recordings are made to prevent unauthorized playback of and listening to recordings. The system is very safe and recommended when some sort of security breach is possible. Examples of such a situation are:

• The Call Recorder is connected to a network or even internet and there are reasons to think that password security is not enough.

• The Call Recorder can be accessed and operated by persons who are not allowed to listen to all recordings and there are reasons to think that password security is not enough.

• Privacy is considered to be an issue and therefore strict procedures must be maintained around listening to the recordings.

The CryptoCard is a chip card that holds the key to the encryption and decryption. Encrypted recordings can only be played back together with the original or a matching CryptoCard and its password. The 19” model has an internal reader and the case must be opened to place the card. The idea behind this is that a recorder built into a 19” rack normally will be accessed from remote only. It is a drawback rather then an advantage when the card can easily be removed. The Privacy Card is recommended which means that recordings can only be reproduced on a PC with the matching CryptoCard. CryptoCards can be obtained from your Vidicode products supplier. The use of the CryptoCard encryption function is enabled in the Recorder settings menu. See § 4.2 to enable the use of a CryptoCard.

8.1 Several types of CryptoCard

As mentioned there are cards that can be used for recording and for playback and there are cards that can be used for recording only, the so called “Privacy Cards”. It is important to understand the difference.

• When it is important to be able to listen to recordings on the Call Recorder, use the standard CryptoCard.

• When you prefer that it is not possible to listen to recordings on the Call Recorder, use the CryptoCard Privacy card.

It is also possible to supply sets of individual cards with a “Master Card” that can be used to decode all the individual cards. The application is when employees are only allowed to listen to their own recordings while, when needed, the management must have the ability to listen to all recordings.

8.2 Insert CryptoCard into Call Recorder

NOTE:

NOTE: NOTE:

NOTE: This

ThisThis

This CryproCard shou

CryproCard shou CryproCard shou

CryproCard should always be inserted by your dealer. If you

ld always be inserted by your dealer. If you ld always be inserted by your dealer. If you

ld always be inserted by your dealer. If you

open the Call Recorders housing

open the Call Recorders housing open the Call Recorders housing

open the Call Recorders housing yourself, you forsake your warrenty.

yourself, you forsake your warrenty.yourself, you forsake your warrenty.

yourself, you forsake your warrenty.

First unpl

First unplFirst unpl

First unplug the powercord as there are

ug the powercord as there areug the powercord as there are

ug the powercord as there are dangerous voltages inside

dangerous voltages inside dangerous voltages inside

dangerous voltages inside!!!!

Unscrew and lift the top of the enclosure as shown in the schematic figure below. Locate the chipcard holder in the top righthandside and insert the card in the proper orientation as shown.

8.3 The CryptoCard and its PIN and PUC code

The CryptoCard is supplied with a PUC code and a PIN code. The PIN code is a four-digit code and is requested to enable playback of recordings. The PUC code is a twelve-digit code and is used only when the card has been disabled. The PIN code can be changed with the Call Recorder. This can be done only when the Use CryptoCard function has been enabled. See § 4.2 to enable the use of a CryptoCard.

• Press the function key

• Press SYSTEM

SYSTEMSYSTEM

SYSTEM

• Press NEXT

NEXTNEXT

NEXT several times.

• Press CHANGE

CHANGECHANGE

CHANGE to change the card code.

First enter the original card code.

• Press CONTINUE.

Enter the new card code.

• Press CONTINUE.

Repeat the new card code for confirmation.

• Press CONTINUE.

NOTE!

NOTE!NOTE!

NOTE! A CryptoCard allows for two invalid PIN code entries. After the third invalid Pin code entry the CryptoCard is disabled. The next time the Call Recorder will ask for the PUC code to enable the card again. The CryptoCard allows for four invalid PUC code entries. After the fifth invalid PUC code entry the Call Recorder will disable the card definitively. It is advised to keep the PUC code in a safe place.

8.4 Making an encrypted recording

To make an encrypted recording it is essential that the Use CryptoCard function is enabled in the Recorder settings menu. Enable the Use CryptoCard function as described in § 4.2. With Use CryptoCard enabled it is no longer possible to make normal, unencrypted recordings without disabling the Use CryptoCard function again.

Change Card Code

NEXT CHANGE STOP

Insert the CryptoCard in the card reader.

When a valid CryptoCard has been inserted all recordings made thereafter will be encrypted as long as the card remains inserted. Removing the card disables recording automatically. Encrypted recordings are stored as such and can be played only with a matching CryptoCard inserted. Encrypted recordings can also be downloaded to a PC with the Call Recorder Access software, however, they cannot be played on the PC without a CryptoCard matching the card used when the recording was made. See the following section for a detailed explanation.

8.5 Playing an encrypted recording

Encrypted recordings can only be played back with the original or a matching CryptoCard

Recordings can be played on a PC with the Araña web interface or the optional Call Recorder Access software on it and with the original or matching CryptoCard. Encrypted recordings cannot be played on the PC without the original or a matching CryptoCard. Your supplier of the Call Recorder can supply you with a Card reader for your PC together with the necessary drivers. Araña and the Call Recorder Access software will show whether recordings are encrypted in the "Use of CryptoCard" column. When an encrypted recording is played the Araña and the Call Recorder Access software will prompt you for the insertion of a matching card and the belonging code. After that the recording will play. The Call Recorder Access software has the ability to remove the encryption. Encrypted recordings can be exchanged with other PC's just as any other recording.

Monday 22-04-14 11:08

Card inserted.

9 Configuration of the Ethernet interface

The Call Recorder has an Ethernet port. The network interface supports the following protocols:

• FTP server

• SMTP client for sending e-mail messages to a SMTP server

• Telnet for remote configuration

• NTP for automated adjustments of the system clock

• A propriety protocol for streaming audio for real time remote

monitoring

FTP server is used by the Call Recorder Access System for network access to the database in the recorders and playback and archiving of recordings. It can also be used to give other (custom) applications access to the recordings (on the FTP server) in the Call Recorder. SMTP gives the recorder the ability to send e-mails. This has two applications. The first application is that the recorder can send recordings to users. The second is that the recorder can send status updates to the systems manager, for example a CD that becomes full. Telnet is a possibility to give a systems manager access to internal menu’s from remote. The NTP (Network Time Protocol) is a great method to provide accurate time information with your recordings. RTR monitoring is available for users of the PC software. It will be described later in this manual. We suggest that in the LAN setting you select and configure only the functions from the list above that you want to use.

9.1 Network active

To begin the network configuration:

• Press

• Press LAN

• Press CHANGE

CHANGECHANGE

CHANGE to enable or disable the network.

Network active: No

NEXT CHANGE STOP

• Press NEXT

NEXTNEXT

NEXT to save and move on to the next menu item.

9.2 FTP active

FTP stands for File Transfer Protocol.

• Press CHANGE

CHANGECHANGE

CHANGE to enable FTP.

• Press NEXT

NEXTNEXT

NEXT to save and move on to the next menu item.

9.3 FTP user

The FTP user is the user name to be used by FTP clients such as the Call Recorder Access software to log on to the Call Recorder.

• Press CHANGE

CHANGECHANGE

CHANGE to change the FTP user name.

Use the numerical keys to enter the FTP user name. Use to switch between upper case and lower case characters.

• Press STORE

STORESTORE

STORE to save the FTP user name.

• Press NEXT

NEXTNEXT

NEXT to save and move on to the next menu item.

9.4 FTP password

The FTP password is the password that goes with the FTP user name.

FTP user: 0000»

STORE << CLEAR CANCEL

FTP user: 0000

NEXT CHANGE STOP

FTP active: No

NEXT CHANGE STOP

• Press CHANGE

CHANGECHANGE

CHANGE to change the FTP password.

Use the numerical keys to enter the FTP password.

• Press STORE

STORESTORE

STORE to save the FTP password.

• Press NEXT

NEXTNEXT

NEXT to save and move on to the next menu item.

9.5 FTP server port

FTP server port is the port number through which an FTP client can log on to the Call Recorder. The FTP server port is default set to 21, as is most common. If there is no direct reason to change the FTP server port it is best left unchanged.

• Press CHANGE

CHANGECHANGE

CHANGE to change the FTP server port number.

FTP server port: 21

NEXT CHANGE STOP

FTP pwd: 1234»

STORE << CLEAR CANCEL

FTP pwd: 0000

NEXT CHANGE STOP

Use the numerical keys to enter the FTP server port number.

• Press STORE

STORESTORE

STORE to save the FTP server port number.

• Press NEXT

NEXTNEXT

NEXT to save and move on to the next menu item.

9.6 DHCP server

In case a DHCP server is used on the network the DHCP server option must be enabled. In case a DHCP server is not used on the network it must be disabled.

• Press CHANGE

CHANGECHANGE

CHANGE to disable DHCP server.

• Press NEXT

NEXTNEXT

NEXT to save and move on to the next menu item. When a DHCP server is used, the IP and Gateway addresses are automatically assigned. Without DHCP server you must manually enter these IP addresses.

9.7 IP address

As part of the network the Call Recorder needs an IP address. In case a DHCP server is used (see previous item) the DHCP server will assign an IP address. In case a DHCP server is not used a static IP address must be assigned to the Call Recorder.

DHCP server: No

NEXT CHANGE STOP

DHCP server: Yes

NEXT CHANGE STOP

FTP server port: 21»

STORE CANCEL

• Press CHANGE

CHANGECHANGE

CHANGE to enter the IP address

Use the numerical keys to enter the IP address.

• Press STORE

STORESTORE

STORE to save the IP address.

• Press NEXT

NEXTNEXT

NEXT to save and move on to the next menu item.

9.8 IP subnet mask

The IP subnet mask is used if access from outside the network is required. In this case the Gateway must be entered as well.

• Press CHANGE

CHANGECHANGE

CHANGE to change the IP subnet mask

IP addr: »92.168.000.001

STORE CANCEL

IP mask: »55.255.255.000

STORE CANCEL

IP mask: 255.255.255.000

NEXT CHANGE STOP

IP addr: 0.0.0.0

NEXT CHANGE STOP

Use the numerical keys to enter the IP subnet mask.

• Press STORE

STORESTORE

STORE to save the IP subnet mask.

• Press NEXT

NEXTNEXT

NEXT to save and move on to the next menu item.

9.9 Gateway

The Gateway is used if access from outside the network is required. If so the Gateway and the IP subnet mask must be entered.

• Press CHANGE

CHANGECHANGE

CHANGE to enter the Gateway address.

Use the numerical keys to enter the Gateway.

• Press STORE

STORESTORE

STORE to save the Gateway.

• Press NEXT

NEXTNEXT

NEXT to save and move on to the next menu item.

9.10 IP name

Aside from the IP address the Call Recorder can also be addressed by an IP name if your DNS server supports this function.

• Press CHANGE

CHANGECHANGE

CHANGE to enter an IP name.

IP name: vidicode

NEXT CHANGE STOP

Gateway: »00.000.000.000

STORE CANCEL

Gateway: 0.0.0.0

NEXT CHANGE STOP

Use the numerical keys to enter an IP name.

• Press STORE

STORESTORE

STORE to save an IP name.

• Press NEXT

NEXTNEXT

NEXT to save and move on to the next menu item.

9.11 E-mail

Status reports and malfunctions can be e-mailed to this E-mail address.

• Press CHANGE

CHANGECHANGE

CHANGE to enter an E-mail address.

Use the numerical keys to enter the E-mail address.

• Press STORE

STORESTORE

STORE to save the E-mail address.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

• Recording can be e-mailed according to the extension\e-mail list. For the e-mail list to be operable the main e-mail address has to be a valid e-mail address.

9.12 Reply address

Because the Call Recorder cannot receive E-mail, the E-mails sent require another reply address.

Email: vidi»

STORE << CLEAR CANCEL

Email: vidicode@vidicode.nl

NEXT CHANGE STOP

IP name: vidicode»

STORE << CLEAR CANCEL

• Press CHANGE

CHANGECHANGE

CHANGE to enter a reply address.

Use the numerical keys to enter the E-mail reply address.

• Press STORE

STORESTORE

STORE to save the E-mail reply address.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

9.13 SMTP server IP address

The Call Recorder requires the IP address of the SMTP server to send Email. In case a local SMTP server is used the IP number can be entered directly. In case of an SMTP server outside the network both the Gateway

GatewayGateway

Gateway and the Subnet Mask

Subnet MaskSubnet Mask

Subnet Mask need to be set later on.

• Press CHANGE

CHANGECHANGE

CHANGE to enter the IP address of the SMTP server.

SMTP srv: 192.168.000.12»

STORE CANCEL

SMTP srv: 0.0.0.0

NEXT CHANGE STOP

Reply: vidi»

STORE << CLEAR CANCEL

Reply: vidicode@vidicode.nl

NEXT CHANGE STOP

Use the numerical keys to enter the IP address of the SMTP server. Either an IP number or IP name are allowed. In case an IP name is used the DNS server needs to be configured.

• Press STORE

STORESTORE

STORE to save the IP address of the SMTP server.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

9.14 SMTP server port

SMTP-server port is the port number through which the connection is to be made with the SMTP server. The SMTP-server port is default set to 25. Do not change the SMTP-server port number when this value is not explicitly changed in the SMTP server.

• Press CHANGE

CHANGECHANGE

CHANGE to change the SMTP-server port number.

Use the numerical keys to enter the SMTP-server port number.

• Press STORE

STORESTORE

STORE to save the SMTP-server port number.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

9.15 Domain name

The domain name of the SMTP server is also required. In case the SMTP server is on the network the network domain is required. In case the SMTP server is outside the network the domain name of the SMTP server is required. Contact your provider for more information.

SMTP server port: »

STORE CANCEL

SMTP server port: 25

NEXT CHANGE STOP

• Press CHANGE

CHANGECHANGE

CHANGE to enter the domain of the SMTP server.

Use the numerical keys to enter the domain of the SMTP server.

• Press STORE

STORESTORE

STORE to save the domain of the SMTP server.

• Press NEXT

NEXTNEXT

NEXT to move on to the next menu item.

9.16 DNS server

In case an IP name has been configured for your SMTP server you need to configure the IP number of the Domain Name Server.

• Press CHANGE

CHANGECHANGE

CHANGE to enter the DNS server.

Use the numerical keys to enter the DNS server.

• Press STORE

STORESTORE

STORE to save the DNS server.

DNS srv: »00.000.000.000

STORE CANCEL

DNS srv: 0.0.0.0

NEXT CHANGE STOP

Domain: rec.nl»

STORE << CLEAR CANCEL

Domain: rec.nl

NEXT CHANGE STOP

• Press NEXT

NEXTNEXT

NEXT to save and move on to the next menu item.

9.17 NTP server

If it is possible that on your network the Call Recorder has access to an NTP (Network Time Protocol) server, it is recommended that you enable it because it will give the recorder an accurate time reference.

• Press CHANGE

CHANGECHANGE

CHANGE to enter the DNS server.

Use the numerical keys to enter the NTP server.

• Press STORE

STORESTORE

STORE to save the DNS server.

• Press NEXT

NEXTNEXT

NEXT to save and move on to the next menu item.

9.18 NTP port

NTP port is the port number through which the recorder as a client can connect to the NTP server. The NTP port is default set to 123. Consult the network manager for the port number.

• Press CHANGE

CHANGECHANGE

CHANGE to change the NTP server port number.

NTP port: 123

NEXT CHANGE STOP

NTP srv: »00.000.000.000

STORE CANCEL

NTP srv: 0.0.0.0

NEXT CHANGE STOP

Use the numerical keys to enter the NTP port number.

• Press STORE

STORESTORE

STORE to save the FTP server port number.

• Press NEXT

NEXTNEXT

NEXT to save and move on to the next menu item.

9.19 GMT correction

GMT correction

GMT correctionGMT correction

GMT correction property is used to identify the time zone. NTP server normally issues GMT (also know as UTC). GMT correction can be set in half hours from -15:00 to + 15:00.

•

Press CHANGE

CHANGECHANGE

CHANGE to set GMT correction. Keep pressing CHANGE

CHANGECHANGE

CHANGE to

increase the correction. It will start with + 01:00, press CHANGE

CHANGECHANGE

CHANGE –

or + to decrease or increase the time.

• Press NEXT

NEXTNEXT

NEXT to save and move on to the next menu item.

GMT correction refers to winter time. Summer time and winter time are corrected automatically.

9.20 Telnet

Telnet can be used to log on to the Call Recorder and configure it from your PC. If required contact your supplier for more details.

TelNet active: No

NEXT CHANGE STOP

GMT correction: 01:00

NEXT - CHANGE + STOP

NTP port: 123»

STORE CANCEL

• Press CHANGE

CHANGECHANGE

CHANGE to enable TelNet.

• Press NEXT

NEXTNEXT

NEXT to save and move on to the next menu item.

9.21 Service timer

The Service timer determines the performance of the network connection. Default the Service timer is set to Automatic. Changing the setting should only be done when advised by a service engineer to solve problems.

• Press CHANGE

CHANGECHANGE

CHANGE to change the Service timer. The following settings are available: S1-S5, F1-F4 and U1-U4. Where S stands for Slow, F for Fast and U for Ultra fast.

• Press NEXT

NEXTNEXT

NEXT to save and move on to the next menu item.

9.22 Monitor active

The monitor function allows you to listen to the conversations that take place. This requires the RTR Call Monitor software, which connects with the Call Recorder over the network.

Monitor active: No

CHANGE STOP

Service timer: Auto

NEXT CHANGE STOP

TelNet active: Yes

NEXT CHANGE STOP

• Press CHANGE

CHANGECHANGE

CHANGE to enable the Monitor.

• Press NEXT

NEXTNEXT

NEXT to move on to the setting of the Monitor password.

• The monitor password is used to log on to the Call Recorder. This password must also be set in the RTR Call Monitor software.

• Press CHANGE

CHANGECHANGE

CHANGE to enter a password

• Press BACK

BACKBACK

BACK to exit the network setting menu

Monitor pwd: 0000

CHANGE STOP

10 Quick CD Access System

Call Recorders with a CD drive come with PC software, the “Quick Access System”. The purpose of the software is to be able to present the thousands of recordings on a CD as a database and to play the recordings on the PC.

The database makes it possible to make queries for certain types of recordings. The software will remember the names that you give to internal extensions and external numbers which will make it easier to sort recordings.

It is also possible to create an archive on your hard disk of recordings that are copied from the Call Recorder CD’s.

When ever you use the software, remember that the CD first has to be made suitable for the PC by making a CD directory. The Call Recorder can do this for you.

10.1 Install the software

Placing the CD-ROM in your computer starts software installation. If the installation is not started automatically, locate the file setup.exe on the CD and start it by double-clicking. Follow the instructions on the screen.

As part of the installation procedure you will be asked for the registration key. You will find the key (code) packed with the software.

10.2 Start

• Click “Start

StartStart

Start“ in the lower left corner on your desktop. Go to Programs/Vidicode and click on “Call Recorder Quick CD Access System”. The application will start right away.

The main dialog looks like this:

10.3 View recordings on CD

Start the Call Recorder Quick CD Access System software. Place a CD from the Call Recorder into the CD drive.

• Select File

FileFile

File in the menu

• Select Archive on CD

Archive on CDArchive on CD

Archive on CD

• Select Show the archive on CD

Show the archive on CDShow the archive on CD

Show the archive on CD

The key is a shortcut to the above described function.

The software will now start to read the recordings on the CD and create a list. Every row in the list represents a recording on the CD. The recording properties are displayed in the various columns.

• Recording properties are:

• Date and Time,

• Duration,

• Source e.g. Call, message or microphone recording,

• Incoming or outgoing,

• Name,

• Telephone number or Code,

• CryptoCard number,

• Compression Technique used,

• The filename.

At the bottom of the application dialog other general properties of the CD are displayed like:

• Number of recordings on the CD,

• The Recorder ID

• Date and time of the first recording,

• Date and time of the last recording,

• The total recording time on the CD.

To locate an archive in another location choose: File=>Archive on CD=>Path for the archive on CD.

10.4 Create an archive on Hard disk

To create an archive on your hard disk you need to view an archive on CD first as described above.

• Select the recordings you want to transfer to your hard disk.

• Select Action

ActionAction

Action in the menu,

• Select Transfer to PC

Transfer to PCTransfer to PC

Transfer to PC,

• Select Selected Records

Selected RecordsSelected Records

Selected Records.

The key is a shortcut to the above described function.

Your selection of records will now be copied to the archive on the hard disk. Default the hard disk archive is located in the Archive folder in the directory where the program was installed. Default the program is installed in C:\Program Files\Vidicode\Quick CD Access. To view an Archive on HD:

• Select File

FileFile

File in the menu,

• Select Archive on hard disk

Archive on hard diskArchive on hard disk

Archive on hard disk.

• Select Show

Show Show

Show the current archive on hard disk

the current archive on hard diskthe current archive on hard disk

the current archive on hard disk.

The

key is a shortcut to the above described function.

The application will now make a list of the recordings in the default archive on your hard disk. To locate a different archive on your hard disk:

• Select File

FileFile

File in the menu,

• Select Archive on hard disk

Archive on hard diskArchive on hard disk

Archive on hard disk,

• Select Locate another archive on hard disk

Locate another archive on hard diskLocate another archive on hard disk

Locate another archive on hard disk.

There are two tool buttons to show the archives on CD and on your hard disk:

to show the archive on CD and

to show the archive on hard disk

10.5 Recycle bin

Once an archive on hard disk has been created it is also possible to remove recordings from that archive.

• Select the recordings you want to remove from the archive,

• Select Action

ActionAction

Action in the menu,

• Select Delete Selection

Delete SelectionDelete Selection

Delete Selection.

The key is a shortcut to the above described function.

The selection of recordings in now moved to the recycle bin.

The recycle bin works like the standard Windows Recycle Bin. Recording removed from an archive are placed in the recycle bin. Recordings can be restored from the recycle bin. Recordings removed from the recycle bin are lost. To view recordings in the recycle bin:

• Select File

FileFile

File in the menu,

• Select Recycle bin

Recycle binRecycle bin

Recycle bin.

The program will now generate a list of recordings in the recycle bin.

The key is a shortcut to the above described function.

In the recycle bin recordings can be selected to be removed or restored. Both options are available in the Action

ActionAction

Action menu.

10.6 Export recordings

Recordings can be exported from the application.

• Select the recording you want to export,

• Select Action

ActionAction

Action in the menu,

• Select Export

ExportExport

Export.

You now have the option to export the file in the same format as the recording is or to export the recording as a WAV file.

10.7 On Line software update

The Call Recorder Quick CD Access System has the ability to perform an automatic on Line update. You need an open internet connection for this feature to work.

• Select Information

InformationInformation

Information in the menu

• Select Update product on Line

Update product on LineUpdate product on Line

Update product on Line

The following dialog appears:

Click Check for upd

Check for updCheck for upd

Check for updates

atesates

ates to check for available updates.

The available update will be listed.

• Click Execute Update

Execute UpdateExecute Update

Execute Update to install the update. Keep in mind that an update may be of considerable size which can take a while to download.

10.8 Search recordings

The Call Recorder Quick CD Access System software has an extensive query screen to search and select recordings.

The query screen looks like this:

To the left a group of radio buttons can be selected to view recordings from the specified interval.

• Check Use Calendar

Use CalendarUse Calendar

Use Calendar to select a date range within the calendars.

• Select the starting date in the left calendar

• Select the end date in the right calendar.

• Click OK

OKOK

OK to execute the selected query.

10.9 Software Settings

The settings of the software are located in a separate dialog.

Settings are divided over 5 tab pages as you can see in the following dialog:

Selected changes are executed when the options screen is left clicking Apply

ApplyApply

Apply. Click Cancel

CancelCancel

Cancel to return to the main dialog retaining the original

settings.

In the Database tab the various recording properties columns can be selected to show in the main dialog.

• Click Font

FontFont

Font to change the font of the list of recordings.

Other settings include:

• Fax conversion settings in the Fax Conver

Fax ConverFax Conver

Fax Conversion

sionsion

sion tab

• CryptoCard settings in the CryptoCard

CryptoCardCryptoCard

CryptoCard tab

• Password protection in the Security

SecuritySecurity

Security tab

• The Language

LanguageLanguage

Language tab will allow you to select a desired language.

For a detailed description of the settings we refer to the help-files of the program. These are always in compliance with the software version and the available settings.

11 The Access software and Monitor software

The Call Recorder is equipped with an Ethernet interface that connects it to the network. This has several applications of which we mention two in this chapter. With the Call Recorder Access System it is possible to view the contents of one or several recorders on the network, play recordings and download them to a PC if required. With the RTR Call Monitor software it is possible to listen in to ongoing calls from a remote location. The software is only described superficially here because it a complete manual is supplied with the software.

11.1 The Call Recorder Access software

The Call Recorder Access System software is a versatile system for the access to Call Recorders across the network. The software holds a list of recorders it can connect to. The Call Recorder Access System can connect to the Call Recorders over the network and retrieve a list of all the recordings in the Call Recorders. Recordings can then be selected and listened to or be downloaded from the Call Recorder. Downloaded recordings can be archived on the PC.

11.1.1 Playing recordings

The Call Recorder Access software receives a listing of recordings first. Any recording can be played on line with the recorder using the incorporated recorder keys. The software supports the use of an external IC card reader and CryptoCards.

11.1.2 Queries

The Call Recorder Access software has the ability to make a selection of recordings according to a range of criteria such as date, time, call duration, name or number of the caller or other call properties.

11.1.3 Call statistics

The Call Recorder Access System has a statistical module that draws charts of the call distribution for you of a query from the database. This will allow you to quickly answer questions such as how many calls remain unanswered and what it the time distribution of that over the day? Similar questions can be answered for employees or departments.

11.1.4 Fax viewing

The Call Recorders ISDN can be configured to record fax transmissions. The Call Recorder Access System has the ability to differentiate between a fax transmission recording and a normal recording. It can reconvert the recorded fax transmission to the original image. A built-in viewer is

used to view the original fax image. Usually there is no loss of quality and the original fax can be viewed and printed.

11.2 The RTR Call Monitor software

RTR Call Monitoring stands for Real Time Remote Call Monitoring. The Call Recorder ISDN features the RTR Call monitoring option. The optional RTR Call Monitor software keeps track of the status of all channels of the Call Recorder ISDN. Once a call is started on a particular internal line of your telephone system, the RTR Call Monitor application can connect to the Call Recorder over the network. The Call Recorder then transmits the call over the network to the RTR Call Monitor application. This way it is possible to listen in on all lines of the Call Recorder with only a couple of seconds delay. The RTR Call Monitor application can be used to listen in on calls on all the Call Recorders connected to the network.

11.2.1 The RTR Call Monitor

For the communication between the RTR Call Monitor application and the Call Recorder it is essential that the network settings of the Call Recorder have been properly configured. See Chapter 6 for details.

12 Acknowledgements

12.1 Privacy

When recording telephone conversations the Privacy of your conversation partner must be considered. In some countries there is an obligation to notify your conversation partner of the recording. Check your national legal obligations on this and other issues concerning the use of the Call Recorder. In the United States, the Federal government requires that only one person involved in a conversation must know the call is being recorded. However, each state has its own legislation. The vast majority of states have laws complying with the Federal “one party” requirement. A few states, such as Florida and others, do require both parties to be aware the call is being recorded. The Call Recorder ISDN can comply both with the one party or two party requirements. One party simply means the person with the Call Recorder knows the call is being recorded. Compliance is made with two party requirements by sounding a notification tone during the call.

12.2 Guarantee

Your Call Recorder has a 12-month factory guarantee. The guarantee is effective for normal use only. We would like to emphasize that the guarantee is not valid under exceptional environmental conditions, such as extreme temperatures or humidity levels, nor in the unlikely event of a lightning strike. The guarantee is not valid if the machine has not been handled properly, for example when it has been dropped, or bumped into. In order to qualify for guarantee, you should contact your supplier, and show the receipt. If your supplier cannot help you, you should contact the manufacturer. The manufacturer reserves the right to determine the final date of the guarantee period on the basis of the date of production. Costs of transport to and from the supplier or the manufacturer are for the buyer’s account. Guarantee is for parts only and does not cover any costs resulting from the breakdown of the Call Recorder. The Call Recorder has various extra features that have not been described in this manual. Additional information about this is given in a technical information bulletin. Subjects discussed in this technical documentation are further configuration options, remote configuring, and how to update the firmware in the Call Recorder. The further configuration options concern all aspects of operation. In our experience most people are interested in configurations related to user’s access.

12.3 Liability

Correct functioning of the Call Recorder cannot be guaranteed under all conditions and thus we do not accept any liability for loss of information or other damages due to the use of the Call Recorder. Vidicode assumes no liability regarding incorrect notification of call recording. Vidicode is not a source of official interpretation of laws of any country or state and shall not be construed as a source for making decisions.

13 Index

AAAA

Acknowledgements 79 Alfa-numerical functions 5 Archive 70 Auto Delete 29

CCCC

Call Recorder Archiving System

76 Care and Maintenance 6 CD copy 28, 33 CD Copy time 29 CD menu 46 Clock 31 Connect

power supply 14

telephone lines 14

Copy a selection 40 Copy recordings 39 Create CD directory 46 CryptoCard 27, 52

DDDD

DHCP server 57 Domain name 62

EEEE

E-mail 24, 25 E-mail address

Fax Server 60, 61

Email list

add number 44

Remove number 44

Encrypted recording 50 Erase CD Re-Writable 47 Ethernet interface 54 Export 72

FFFF

Faxlist

add number 44 Remove number 44 view 44

Free time left 46 FTP 55

password 55 user name 55

Function keys 17

GGGG

G.723 11 Gateway 59 Guarantee 79

HHHH

Hard disk 70 Hide 22

IIII

Index 81 Initialize CD 19 In-Line mode 21 Install 68 Introduction 11 IP address 57 IP name 59

LLLL

Language 32 Liability 80 Line status 41

MMMM

Menu keys 17 Menu-key indicators 18

Monitoring 33

NNNN

Network

FTP 55

gateway 59

IP address 57

Monitor 66

Service timer 66

subnet mask 58

Notification 21, 42 Numberfilter 22 Numberlist 20

add number 43

blacklist 20

remove number 43

whitelist 20

OOOO

On Line software update 72

PPPP

Password protection 30 Playback 33 Power supply 14

QQQQ

Quick CD Access System 68

RRRR

Recording information 38 Recycle bin 71 Replace 22 Reply address 60

RTR Call Monitor 78

SSSS

Save call 24, 25 Search 33

Channel number 37 Connected number 36 Local number 34 recordings 33 Remote number 35

Server port 56, 64 Service timer 66 Set-up Wizard 68 SMTP server 61 SMTP-server port 62 Software

Query 73

Software installation 68 Software Settings 74 Software update 48 Start 68 Stored recordings 33 Subnet mask 58

TTTT

TelNet 65

UUUU

User interface 17

WWWW

Wildcard 33 Wizard 68

Vidicode 010.01830, 010.01832, 010.01834 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual