VIDEOJET 1310 Service Manual

Inspecting and Cleaning the Printhead

Check your printhead regularly and clean it when the ink buildup
impedes the printer operation. Since the system automatically cleans the
nozzle and ink return line with make–up fluid each time you start up or
shut down the printer, the printhead remains clean for a variable period of
time. However, the printhead should still be inspected regularly and
given additional cleaning, if necessary.

Operating the printer in unusual conditions may require more frequent
cleaning. The regularity with which the printhead is to be checked and
cleaned is determined by your experience in operating the printer.

Inspecting the Printhead

To inspect the printhead, proceed as follows:

1 If the ink is on, press the F1 key to begin the four-minute printhead

shutdown sequence.

2 When the shutdown sequence is complete, disconnect the AC power

cable from AC power.

Videojet 1310 Service Manual

Warning

PERSONAL INJURY. Before continuing, ensure that the AC power
to the printer is Off and that the AC power is disconnected
(unplugged). Failure to follow this warning may result in personal
injury.

3 Remove the screw that secures the front printhead cover, using a

screwdriver.

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Videojet 1310 Service Manual

4 Detach the front printhead cover (Item 1 in Figure 7-4) and retain the

screw (Item 2).

1

2

(1) Front Printhead Cover
(2) Screw

Figure 7-4: Front Printhead Cover Removal

5 Visually inspect, the printhead assembly for foreign particles and ink

that accumulate at the nozzle orifice (located on the front of the
nozzle), charge tunnel assembly, high voltage assembly and ink
return block (see Figure 7-5 for the location of each component of the
printhead).

3

4

1

2

(1) Ink Return Block
(2) Charge Tunnel Assembly
(3) Nozzle
(4) High Voltage Assembly

Figure 7-5: Printhead Component Identification

6 If ink buildup is found, proceed to “Cleaning the Printhead” on

page 7-7.

7-6 Routine Inspection

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Videojet 1310 Service Manual

7 If ink buildup is not found, cleaning is not necessary at present.

Replace the cover and secure it with the screw retained in step 4.

This completes the printhead inspection procedure.

Cleaning the Printhead

To clean the printhead, proceed as follows:

1 Place a service tray (Item 3 in Figure 7-6 on page 7-8) below the

printhead (Item 1) to collect the ink and the make-up fluid.

2 Ground the service tray by attaching one end of a ground wire (Item

2) to the service tray and the other end to the printhead faceplate.

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Videojet 1310 Service Manual

Warning

FIRE HAZARD. Failure to ground the service tray properly when
using flammable ink may cause fire due to static discharge.

1

2

3

(1) Printhead
(2) Ground Wire
(3) Service Tray

Figure 7-6: Grounding the Service Tray to the Printhead

Caution

EQUIPMENT DAMAGE. Be very careful when cleaning the charge
electrode. Serious misalignment or damage may occur if excessive
force is used during cleaning.

7-8 Routine Inspection

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Videojet 1310 Service Manual

3 Ensure that the printhead is pointed down into the grounded service

tray. Flush away contaminants using the recommended Videojet
cleaning solution or make–up fluid (see Figure 7-7).

Figure 7-7: Cleaning the Printhead

4 Dry the printhead completely using compressed air at approximately

20 psi (1.4 bar) or air flow produced by squeezing the blow bulb (P/N

21000170).

Caution

EQUIPMENT DAMAGE. Air dry only. Do not use shop cloths or
paper towels to dry the printhead or the cover. These items can
deposit particulate contaminants in the printhead.

Do not force compressed air into the ink return block.

5 Disconnect the ground wire from the printhead and the service tray.
6 Clean the front printhead cover, if required.
7 Attach the cover to the printhead and secure it with the cover

retaining screw.

8 Dispose the cleaning solution in the service tray.

This completes the printhead cleaning procedure.

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Videojet 1310 Service Manual

Inspecting and Replacing the Fan Filter

The fan filter may last several months before a replacement is required.
However, in exceptionally dirty environments, it may need to be replaced
earlier. In case of a new printer, begin by inspecting the filter once a week.
After several weeks, you should be able to determine an inspection
schedule based on how quickly the filter is becoming dirty.

To inspect the fan filter, proceed as follows:

Caution

HEALTH HAZARD. Do not pour cleaning solution into sinks,
sewers, or drains. Comply with all appropriate regulations when
disposing the printer fluids. Consult the appropriate regulatory
agency for further information.

1 If the ink is on, press the F1 key to begin the four-minute head

shutdown sequence.

2 When the shutdown sequence is complete, disconnect the AC power

cable from the AC power.

Warning

PERSONAL INJURY. Before continuing, ensure that the AC power
is disconnected (unplugged). Failure to follow this warning may
result in personal injury.

7-10 Routine Inspection

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Videojet 1310 Service Manual

3 Remove and retain the wing nut (Figure 7-8) that secures the fan

assembly, by turning it counterclockwise.

Wing Nut

Figure 7-8: Retaining Wing Nut in the Fan Assembly

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Videojet 1310 Service Manual

4 Pull out the front of the fan assembly and remove the fan filter

(Figure 7-9).

Figure 7-9: Removing the Fan Filter

5 Inspect the fan filter. If the filter appears dirty, replace it with a clean

filter. If the existing filter is clean, refit the same filter.

6 Replace the fan assembly and secure it with the wing nut that was

retained in step 3.

This completes the fan filter replacement procedure.

7-12 Routine Inspection

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Maintenance Schedule

Certain items in the printer should be checked or replaced on a periodic
basis. Checking or replacing these items at the time interval specified
ensures optimal printer performance.

View the pump run hours and machine run hours time to determine the
number of hours lapsed since the last service. Use this information to
determine when the following printer items should be replaced (For more
information on pump run hours and machine run hours, see “Viewing
and Setting Run Hours” on page 7-2).

Table 7-1 lists the scheduled maintenance for the Videojet 1310 printer.

Scheduled Maintenance Run Hours

Videojet 1310 Service Manual

5000 10000 15000 20000 25000

Replace tank filters

Replace primary ink filter

Replace the last chance filter

Inspect or replace the vacuum
pump

Table 7-1: Maintenance Summary Chart

99 99 9

99 99 9

99 99 9

Maintenance Schedule for Every 5,000 Hours

After every 5,000 hours of printer operation (pump run hours), you
should complete the following procedures:

• Replace the ink and make-up tank filters (see “Replacing the Ink and
Make-Up Tank Filters” on page 7-14)

• Replace the main ink filter (see page “Replacing the Main Ink Filter”
on page 7-15)

99

Rev AD Maintenance Schedule 7-13

Videojet 1310 Service Manual

Replacing the Ink and Make-Up Tank Filters

To replace the ink and make-up tank filters, proceed as follows:

Note: Note the orientation of the filters before removing them, so that when the
new filters are installed they will be oriented the same way.

1 Remove any fluid bottles installed.
2 Disconnect the supply tank fitting from the filter on both tanks.
3 Remove the vent tubes from each filter by gently prying the end of the

tubing upwards using a flat head screwdriver.

4 Remove the filter from each tank noting the port orientation for the

new filters to be installed later.

Note: If necessary, use a flat head screwdriver wedged between the tank and
the filter cap to help push the filter up.

5 Remove the rubber plug cap from the old ink tank filter and install it

on the new filter at the same location.

6 Install the new filters into each respective tank in the same orientation

as noted earlier.

7 Reconnect the vent tubes to the proper port on each filter. The proper

port is the one that is angled on the bottom end (located on the
underside of the filter cap).

8 Reconnect each supply tube to its respective tank.
9 Reinstall any fluid bottles that were removed.

7-14 Maintenance Schedule

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Videojet 1310 Service Manual

Replacing the Main Ink Filter

To replace the main ink filter, proceed as follows:

1 If the ink is not already off, turn it off by pressing the F1 key and wait

until the shutdown process has been completed.

2 Turn off the main power switch and remove the two FMS retaining

screws. Slide the FMS forward to gain access to the pressure
transducer.

3 Unplug the pressure transducer connector from the bulkhead board.
4 Pull the main ink filter out of its mounting bracket and hold it above a

suitable fluid collection pan.

5 Unscrew the feed tube fitting on the bottom of the filter and move the

tube away from the filter.

6 Unscrew the drain cap on the top of the filter. The fluid should now

flow out of the filter freely.

7 When the fluid has finished draining, pull the retaining clip out of the

fitting that joins the ink filter to the pressure transducer.

8 Pull the pressure transducer out of the filter (Figure 7-10).

1

2

1. Pressure Transducer

2. Retaining Clip

Figure 7-10: Removing the Pressure Transducer

9 Lubricate the pressure transducer fitting on the new ink filter with a

small amount of make-up fluid.

10 Insert the pressure transducer into the fitting on the new filter.

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Videojet 1310 Service Manual

11 Lock the transducer in place by inserting the retaining clip.
12 Transfer the ink tube fitting from the top of the existing ink filter to the

new filter and discard the old ink filter.

13 Attach the feed tube fitting to the bottom of the new filter.
14 Fit the new ink filter into the filter bracket.
15 Reconnect the pressure transducer connector to the header located on

the bulkhead board. Ensure that it is firmly latched into the header by
lightly pulling on the connector.

16 Slide the FMS reservoir back into the cabinet and reinstall the

retaining screws.

17 Perform an ink filter prime procedure (Refer “Ink Filter Priming” on

page 6-7).

This completes replacement of the main ink filter.

Maintenance Schedule for Every 10,000 Hours

After every 10,000 hours of printer operation (pump run hours), you
should complete the following procedures:

• 5,000-hour maintenance (see “Maintenance Schedule for Every 5,000
Hours” on page 7-13)

• Inspecting the vacuum pump (see “Inspecting the Vacuum Pump” on
page 7-16)

Inspecting the Vacuum Pump

To inspect the vacuum and positive air pump, proceed as follows:

1 If the ink is currently on, press F1 to begin the full four-minute

shutdown process.

2 When the ink shutdown process is complete the Ink Off icon stops

flashing. Shut down the printer by setting the AC power switch to O
(Off).

7-16 Maintenance Schedule

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Videojet 1310 Service Manual

2

1

(1) Nut
(2) Pump’s Electrical Connections

Figure 7-11: Removing the vacuum pump

3 Unfasten the clip that joins the electrical wires leading to the vacuum

pump (see Figure 7-11).

4 Loosen the two nuts (Item 1) that secure the vacuum pump to the

printer wall.

5 Lift the pump up slightly and then pull straight outwards to release

the pump and its mounting bracket from the two stud nuts they rest
on. The pump can now be moved forward and out of the cabinet.

6 Disconnect all three tubes from the front of the pump. Place the ends

of the two fluid tubes in a suitable collection tray.

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Videojet 1310 Service Manual

Removing the Fluid Head

7 Remove the four screws that secure the fluid head (white) of the

vacuum pump. Lift the head.

1

2

3

(1) Fluid Side Pump
(2) Teflon-coated Poppet Disc
(3) Air Side Air Pump

Figure 7-12: Removing the Fluid Head

8 Inspect the teflon poppet disc for tears. If it is torn or damaged, the

entire vacuum pump must be replaced (proceed to step 17, using a
new pump assembly).

If the disc remains intact, proceed to step 9.

9 Separate the upper and lower halves of the fluid head.

Check Valve Diaphragm

Figure 7-13: Separating the Halves of the Fluid Head

7-18 Maintenance Schedule

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Videojet 1310 Service Manual

10 Inspect the check valve diaphragm for tears and other damage. If the

diaphragm is damaged, the entire fluid head must be replaced
(proceed to step 11 using a new fluid head P/N 378843).

If the diaphragm is intact, wash the inside surfaces of the fluid head
with make-up fluid or cleaning solution to remove any deposits and
then reassemble the fluid head.

Note: The pin on the lower half of the head must fit into the hole in the upper
half.

11 Reattach the fluid head to the vacuum pump, and secure it with the

four screws removed in step 7.

Removing the Air Head

12 Remove the four screws that secure the air head (blue-green) of the

pump. Lift the head.

Rubber Poppet Disc

Figure 7-14: Removing the Air Head

13 Inspect the rubber poppet disc for tears. If this disc is torn or

damaged, the entire vacuum pump must be replaced (proceed to step
17 using a new pump assembly).

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Videojet 1310 Service Manual

14 Separate the upper and lower halves of the air head.

(1) Valve Diaphragms
(2) Grooves in Top and Bottom Halves of the Air Head

Figure 7-15: Separating the Halves of the Air Head

15 Inspect the two check valve diaphragms for tears or damage. If the

diaphragms are damaged, the entire air head must be replaced
(proceed to step 16 using a new head, P/N 378843).

1

2

Note: The white head used on the fluid side can be used to replace either the
liquid head or the air head of the pump. However, the same is not true of the
green head. The green head can only be used on the vacuum side of the pump.

If the diaphragms are intact, reassemble the air head.

16 Reattach the air head to the pump and secure it with the four screws

removed in step 12.

7-20 Maintenance Schedule

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Videojet 1310 Service Manual

17 Reattach the three tubes removed in step 6, as shown in Figure 7-16.

1

2

3

(1) Positive Air (to Umbilical)
(2) Fluid Input (from Back of FMS, Near Valves)
(3) Fluid Output (to Back of FMS Reservoir)

Figure 7-16: Reconnecting the Vacuum Pump’s Tubes

18 Slide the vacuum pump and bracket back onto the two mounting

studs on the rear printer wall. Tighten the two nuts.

19 Reconnect the electrical wires disconnected in step 3.

This completes the vacuum pump inspection procedure.

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Videojet 1310 Service Manual

Entering Service Information

This screen is used to enter information that may be useful to service
personnel.

To enter the service information, proceed as follows:

1 Select Enter Service Information from the Data Logging menu. The Enter

Service Information dialog appears.

Figure 7-17: Enter Service Information Dialog Box

2 Enter the following information in the fields, as shown in Table 7-2:

Field Entry

Printer Location A meaningful location name (e.g. factory name

and machine number)
Customer Name The name the customer that this printer serves
Address The full postal address of the printer location
Serial Number The serial number of this printer
Service Centre

(Voice)

The full telephone number of your local service

centre. If entered, this number appears on screen

when one of the run hours alarms is triggered.

Table 7-2: Service Information

3 Press Enter when you have completed all the entries.

The service information entering procedure is now complete.

7-22 Entering Service Information

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Troubleshooting

This chapter contains the following topics:

• Troubleshooting printer start-up problems

• Faults and warnings

• Working with fault and warning indications

• Troubleshooting screen icons

• Clearing fault and warning messages

• LED printer status indicators

8

• Electronic test points

• Wiring diagrams

Troubleshooting Printer Start-up Problems

The operating software contained on the printer’s flash memory card is
most likely missing or corrupted, if the progress bar displayed during the
start-up halts, and an error message appears below it (for example “No CF
card inserted”).

If the printer fails to load its operating software, proceed as follows:

1 Replace it with the flash memory card containing a good copy of the

operating software. If the problem persists, the control circuit board is
most likely to be defective.

2 Open the electronics compartment and check if the circuit boards are

receiving power (several of the LEDs should be lit). If not, check the
PSU and the power connections.

3 Check the LEDs labeled T0 to T3 near the top edge of the exposed

portion of the control circuit board, for the status of the printer
startup. See “Operating Software Boot Progress Indicators” on
page 8-61.

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Videojet 1310 Service Manual

Faults and Warnings

Once the operating software is loaded, the printer continually monitors all
the internal systems for potential problems. The conditions that it looks for
can be divided into three categories:

•A panic fault indicates a very serious failure that completely
compromises the printer’s ability to continue operating. When a panic
fault occurs, the printer immediately stops all printing operations, and
shuts down all the pumps and valves.

•A normal fault indicates a less serious problem that affects the printer’s
ability to print correctly. When this occurs, the printer begins the
normal four-minute printhead shutdown sequence (if the printhead is
active).

•A warning indicates the least serious condition. This includes
informational items, that may or may not be considered a problem for
the current application (such as slight print distortions), and potential
problems that are not affecting printing yet, but eventually might (for
example, the ink supply is low). In most cases, printing continues
without interruption.

Faults and Warnings are typically indicated by the appearance of an icon.
The corresponding text appears on the status line at the bottom of the
screen. For more information, see “Working with Fault and Warning
Indications” on page 8-3, “Troubleshooting Screen Icons” on page 8-5 and
“Clearing Fault and Warning Messages” on page 8-8.

8-2 Faults and Warnings

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Videojet 1310 Service Manual

Working with Fault and Warning Indications

If the printer is experiencing one or more fault or warning conditions, the
most serious condition is displayed as an icon, and in the status line at the
bottom of the screen. This is called the “predominant fault.”

Figure 8-1: Faults and Warning Indication

Table 8-1 describes the icons present on the faults and warnings

indication window and their functions

Icon Name Description

Jet Stopped Jet running/stopped icon (Always present)

No Signal Fault When fault or warning conditions are

Ink Low Warning The bottle-shaped icons indicate that ink

Phasing
Fault

Phase Fault Printer status appears at the bottom of the

.

reported, the icon representing the mo st
serious condition appears here

and/or make-up are running low

screen. If one or more fault or warning
conditions exist, the most serious condition
is reported here.

Table 8-1: Faults and Warning Icons

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Videojet 1310 Service Manual

Additionally, the red LED in the upper right hand corner of the keypad
glows when any fault occurs. The amber LED glows to indicate a warning
condition.

If the Alert Light option is installed on the printer, the alert light reflects
the status of the red and amber LEDs on the keypad.

Viewing All Fault and Wa rning Conditions

Select the Status option from the System menu to view a complete list of
status conditions that the printer is capable of reporting.

Figure 8-2: System Menu Status List

Fault conditions that the printer is currently reporting are checked and
appear at the top of the list. Use the up and down arrow keys to scroll
through the list.

Viewing the Service Log

All fault and warning conditions are logged. The log can be viewed by
selecting the View Service Log option from the System menu.

8-4 Working with Fault and Warning Indications

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Troubleshooting Screen Icons

The three categories of icon that may be displayed on the fault and
warning indication screen are as follows:

• Predominant fault indicators

• Fluid level indicators

• Status icons

Predominant Fault Indicators

The most serious fault or warning condition is displayed as an icon near
the top of the screen, and as a status message at the bottom of the screen.
Only one such icon and message is displayed at a time.

Table 8-2 lists the predominant fault indication icons and their functions:

Icon Name Description

Videojet 1310 Service Manual

Cabinet Over
Temperature Fault

No Signal Fault See “No Signal Fault” on page 8-33

Phasing Fault See “Phasing Fault” on page 8-41

High Voltage Arc
Fault

Fan Failure Fault See “Fan Failure Fault” on page 8-16

See “Cabinet Over Temperature Fault” on
page 8-12

See “Ink Low Warning” on page 8-21

Table 8-2: Predominant Fault Indication Icons

Rev AD Troubleshooting Screen Icons 8-5

Overspeed warning Indicates that one of two dif ferent overspeed

warnings has occurred. See “Overspeed
Warning” on page 8-35 and “Overspeed
(Data Lost)” on page 8-36.

Videojet 1310 Service Manual

Icon Name Description

Table 8-2: Predominant Fault Indication Icons (Continued)

Fluid Level Icons

Although these icons indicate technically fault and warning conditions,
they are not susceptible to the normal predominance rules. They are
displayed in addition to (rather than instead of) a more serious fault.

Other Fault This icon is displayed to indicate that a fault

other than the ones listed above has
occurred. The exact fault reported is
identified by the status text at the bottom of
the screen.

Other Warning This icon is displayed to indicate that a

warning other than the ones listed above
has occurred. The exact warning reported is
identified by the status text at the bottom of
the screen.

Table 8-3 lists the fluid level icons and their functions:

Icon Name Description

Ink Low Warning See “Ink Low Warning” on page 8-21

Ink Out Fault See “Ink Out Fault” on page 8-22

Ink Full Warning See “Ink Full Warning” on page 8-23

Make-up Low
Warning

See “Make-Up Low Warning” on page 8-28

Table 8-3: Fluid Level Icons

8-6 Troubleshooting Screen Icons

Make-up Out
Fault

See “Make-Up Out Fault” on page 8-29

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Icon Name Description

Videojet 1310 Service Manual

Table 8-3: Fluid Level Icons (Continued)

Status Icons

Status icons does not indicate faults and warnings. They simply indicate
the printer status. Therefore, no troubleshooting is necessary when these
appear.

Table 8-4 lists the status icons and their functions:

Icon Name Description

Make-up Full
Warning

Jet Running The ink jet is running and the machine is

Jet Stopped Indicates that the ink jet is stopped. Flashes

See “Make-Up Full Warning” on page 8-30

ready to print. Flashes when the ink jet is
starting.

when the ink jet is stopping.

Service Mode On The p rinter is currently in service mode. This

Service Due This icon appears when one or both of the

Table 8-4: Status Icons

mode allows qualified service personnel to
make quick adjustments necessary for some
service operations.

For more information, refer Chapter 6,
“Service Procedures”.

run hours alarms has reached the number of
hours specified. This typically indicates that
the printer is due for scheduled
maintenance.

For more information, refer “Viewing and
Setting Run Hours” on page 7-2.

Rev AD Troubleshooting Screen Icons 8-7

Videojet 1310 Service Manual

Clearing Fault and Warning Messages

To clear a fault or warning message, proceed as follows:

1 Look up for the description of the fault or warning in the following

pages. For each fault or warning, the following information is
provided:

• Time at which the fault or warning is enabled

• The condition (what has occurred)

• The possible causes, and the corresponding solutions

2 Try one of the possible solutions.

The most likely cause and solution to correct the problem are listed
first, followed by the next most likely cause and solution, and so on.
The causes and solutions are organized this way to prevent you from
trying a difficult or expensive solution before a more simple or less
costly one.

3 Select the Reset Alarms option from the System menu.

Note: Panic faults cannot be reset using this method. To clear a panic fault,
perform the action necessary to solve the condition first. Then, turn the AC
power to Off and again turn the AC power back to On to clear the fault.

4 Check the status of the green LED in the upper-right hand corner of

the keyboard.

Table 8-5 gives the action required to change the status of the green
LED, to put the printer back to service.

Green LED Action Required

On None (the printer is already in print mode)
Flashing • Select Print Enable from the Print menu

• Using the left and right arrow key, ensure that the
Print setting reads “Enable”

• Press the Enter key

Off Press F1

Table 8-5: Green LED Status

8-8 Clearing Fault and Warning Messages

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220 Volt Status Fault

When a 220 volt status fault occurs, the red light on the keypad glows and
the printhead begins its normal four-minute shutdown sequence.
Additionally, the “220 Volt Status Fault” message appears at the bottom of
the main screen (if it is a predominant fault).

Time Enabled

The 220V status fault is enabled one second after the printer becomes
operational.

Causes/Solutions

Table 8-6 lists the possible cause and solution of the 220 Volt status fault.

Cause Solution

Videojet 1310 Service Manual

The +220V power supply
(located on the print engine
circuit board) has detected
that the output of the supply
is less than +200 volts when
on, or more than +200 volts
when off.

Table 8-6: 220 Volt Status Fault

Select Reset Alarms from the
System menu to reset this fault.
Replace the print engine board,
if the fault persists.

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Videojet 1310 Service Manual

337 Volt Status Fault

When a 337 volt status fault occurs, the red light on the keypad glows and
the printhead begins its normal four-minute shutdown sequence.
Additionally, the “337 Volt Status Fault” message appears at the bottom of
the main screen (if it is a predominant fault).

Time Enabled

The 337 volt fault is enabled one second after the printer becomes
operational.

Causes/Solutions

Table 8-7 lists the possible cause and solution of the 220 Volt status fault.

Cause Solution

The +337 V power supply
(located on the print engine
circuit board) has detected
that the output of the supply
is less than 300 volts when
on, or more then 300 volts
when off.

Table 8-7: 337 Volt Status Fault

Select Reset Alarms from the
System menu to reset this fault.
Replace the print engine board,
if the fault persists.

8-10 Clearing Fault and Warning Messages

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Auto-nozzle Drive Failed

When an auto-nozzle drive failed fault occurs, the red light on the keypad
glows and the “Auto Nozzle Drive Failed” message appears at the bottom
of the main screen (if it is a predominant fault).

Time Enabled

The auto nozzle drive failed fault is enabled during an auto-nozzle drive
procedure.

Condition

The printer was unable to find foldback.

Table 8-8 lists the possible causes and solutions for auto-nozzle drive
failure.

Cause Solution

Videojet 1310 Service Manual

Ink pressure not set correctly Run an ink pressure set procedure
The fly-by sensor is dirty Clean and dry the printhead
Ink drops are not being

charged in the charge tunnel

Printer is in default mode
(printer does not have enough
information about the ink being
used)

Printhead heater is not
operating

Defective nozzle Replace the nozzle

Ensure that the ink stream is aligned
properly and the charge tunnel wiring is
properly connected

Select Set Ink Type from the Calibrate menu
and enter the fluid part numbers in the
spaces provided and press enter . Then enter
the Q-Cink code for the ink type being used.

Note: A change must be made to either fluid
part number for the screen to appear for
entering a Q-Cink code.

Check wiring to the heater and replace the
heater if necessary

Table 8-8: Auto-nozzle Drive Failure

To return the printer to service, once a solution has been attempted,
proceed as follows:

1 Clear the fault indication by selecting the Reset Alarms option from the

System menu.

2 Rerun the auto-nozzle drive procedure.

Rev AD Clearing Fault and Warning Messages 8-11

Videojet 1310 Service Manual

Cabinet Over Temperature Fault

When a cabinet over temperature fault occurs, the red light on the keypad
glows and the printhead begins its normal four-minute shutdown
sequence. Additionally, the “Cabinet Over Temperature Fault” message
appears at the bottom of the main screen (if it is the predominant fault)
and the Cabinet Over Temperature icon also appears.

Figure 8-3. Cabinet Over Temperature Fault

Time Enabled

The cabinet over temperature fault is enabled during the printhead
startup.

Condition

Internal cabinet temperature has exceeded 158

°F (70 °C). Temperatures

above this level can damage the circuitry.

Note: This temperature can be monitored at TP9 on the printer application
circuit board (see “Electronic Test Points” on page 8-62).

Table 8-9 lists the possible causes and solutions for cabinet over
temperature fault.

Cause Solution

Operating environment is too
hot

Air filter is clogged Clean or replace the air filter
Defective temperature sensor Replace print engine circuit board

Move cabinet to more appropriate
environment or apply external heating or
cooling

Table 8-9: Cabinet Over Temperature Fault

8-12 Clearing Fault and Warning Messages

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Crossflow Prime Failed (Emptying)

When a crossflow prime failed (emptying) fault occurs, the red light on the
keypad glows and the “Crossflow Prime Failed (Emptying)” message
appears at the bottom of the main screen (if it is a predominant fault).

Time Enabled

The crossflow prime failed (emptying) fault is enabled during an ink
system prime.

Condition

The reservoir low switch (RLOW) has not switched on within 45 seconds
after the priming of the x-flow return line has begun.

Note: This fault may be reported if there is already fluid in the x-flow return line.
For that reason, detection of this fault does not halt the ink system prime process
and the fault is not reported until the entire prime procedure is completed.

Videojet 1310 Service Manual

Table 8-10 lists the possible causes and solutions for crossflow prime
failed.

Cause Solution

Fluid already exists in the X­flow return line

X-flow return valve failed to
open

Clog or leak in the x-flow return
line

Verify that there is fluid in the x-flow return
line. If the line is fully primed, this fault can be
disregarded.

Replace valve

Replace the umbilical or just the defective
line

Table 8-10: Crossflow Prime Failed Fault (Emptying)

To return the printer to service once a solution has been attempted,
proceed as follows:

1 Select the Reset Alarms options from the System Menu to clear the

fault indication.

2 Rerun the ink system priming procedure.

Rev AD Clearing Fault and Warning Messages 8-13

Videojet 1310 Service Manual

Crossflow Prime Failed (Filling)

When a crossflow prime failed (filling) fault occurs, the red light on the
keypad glows and the “Crossflow Prime Failed (Filling)” message appears
at the bottom of the main screen (if it is a predominant fault).

Time Enabled

The crossflow prime failed (filling) fault is enabled during an ink system
prime.

Condition

The reservoir low switch (RLOW) has been on for more than five minutes
while priming the x-flow return line.

Causes/Solutions

Table 8-11 lists the possible causes and solutions for crossflow prime
failed (filling).

Cause Solution

Large leak in or partial
blockage of the x-flow
return line

Clear, patch or replace the line as
required

Table 8-11: Crossflow Prime Failed (Filling)

T o return the printer to service, once a solution has been attempted,
proceed as follows:

1 Select the Reset Alarms option from the System menu to clear the fault

indication.

2 Rerun the ink system priming procedure.

8-14 Clearing Fault and Warning Messages

Rev AD

Encoder Overflow

When an encoder overflow fault occurs, the red light on the keypad glows
and the printhead begins its normal four-minute shutdown sequence.
Additionally, the “Encoder Overflow” message appears at the bottom of
the main screen (if it is the predominant fault).

Time Enabled

The encoder overflow fault is enabled while printing.

Condition

The printer is receiving too many shaft encoder pulses.

Table 8-12 lists the possible causes and solutions for encoder overflow.

Cause Solution

Videojet 1310 Service Manual

The line speed is faster than
the printer speed

Defective shaft encoder (mis­reporting line speed)

Table 8-12: Encoder Overflow

Reduce line speed

Replace shaft encoder

Rev AD Clearing Fault and Warning Messages 8-15

Videojet 1310 Service Manual

Fan Failure Fault

When a fan failure fault occurs, the red light on the keypad glows and the
printhead begins its normal four-minute shutdown sequence.
Additionally, the “Fan Failure Fault” message appears at the bottom of the
main screen (if it is a predominant fault) and the Fan Failure icon appears.

Figure 8-4. Fan Failure Fault

Time Enabled

The fan failure fault is enabled when the AC power switch is on.

Condition

The sensor in the cooling fan reports that the fan is no longer working.

Table 8-13 lists the possible causes and solutions for the fan failure fault.

Cause Solution

The power cable to the cooling
fan is defective or unplugged

Defective cooling fan Replace the cooling fan

Check the cable at connector J3 on the print
engine circuit board

Table 8-13: Fan Failure Fault

8-16 Clearing Fault and Warning Messages

Rev AD

Fluid Pressure Low Fault

When a fluid pressure low fault occurs, the red light on the keypad glows
and the printhead begins its normal four-minute shutdown sequence.
Additionally, the “Fluid Pressure Low Fault” message appears at the
bottom of the main screen (if it is a predominant fault).

Time Enabled

The fluid pressure low fault is enabled during printhead startup.

Condition

The ink pressure has not reached the specified operating pressure.

Table 8-14 lists the possible causes and solutions for fluid pressure low
fault.

Cause Solution

Videojet 1310 Service Manual

Air leaking into the ink supply
lines

Main ink filter clogged (fault
occurs at startup)

Pressure transducer failure Replace pressure transducer
Wash pump check valve failure Replace the check valve in the wash pump
Main ink pump failure Replace the main ink pump
Ink circulation valve stuck

closed
Ink add valve stuck closed Replace valve

Ensure that there are no leaks in the supply
lines and that all lines are firmly attached

Ensure that the pressure transducer is firmly
attached to the main ink filter

Replace the main ink filter

Replace the ink circulation valve

Table 8-14: Fluid Pressure Low Fault

Rev AD Clearing Fault and Warning Messages 8-17

Videojet 1310 Service Manual

Fluid Pressure High Fault

When a fluid pressure high fault occurs, the red light on the keypad glows
and the printhead begins its normal four-minute shutdown sequence.
Additionally, the “Fluid Pressure High Fault” message appears at the
bottom of the main screen (if it is a predominant fault).

Time Enabled

The fluid pressure high fault is enabled during printhead startup.

Condition

The ink pressure has exceeded the allowable range.

Table 8-15 lists the possible causes and solutions for fluid pressure high
fault.

Cause Solution

Ink bypass valve stuck closed
(fault occurs during head
shutdown)

Pressure transducer failed Check the pressure transducer cable

Replace the ink bypass valve

connection to bulk head board. Replace
pressure transducer

Table 8-15: Fluid Pressure High Fault

8-18 Clearing Fault and Warning Messages

Rev AD

High Voltage Arc Fault

When a high voltage arc fault occurs, the red light on the keypad glows
and the printhead begins its normal four-minute shutdown sequence.
Additionally, the “High Voltage Arc Fault” message appears at the
bottom of the main screen (if it is a predominant fault) and the High
Voltage Arc Fault icon also appears.

Figure 8-5. High Voltage Arc Fault Icon

Time Enabled

Fault is enabled two seconds after the high voltage is turned on.

Condition

A high voltage arc is detected at the printhead.

Videojet 1310 Service Manual

Table 8-16 lists the possible causes and solutions for high voltage arc fault.

Cause Solution

The printhead is dirty Clean the printhead
Poor ink stream alignment or

calibration

The print engine PCB is defective
or the umbilical is defective

Check the stream alignment (Refer
“Aligning the Stream” on page 6-18) and
calibration (Refer “Configuring Nozzle
Drive” on page 6-26)

Disconnect the high voltage cable at the
PCB. Did the high voltage fault stop?

• If NO, the main PCB is defective.
Replace the main PCB

• If YES, the printhead umbilical is
defective. Replace the printhead
umbilical

Table 8-16: High Voltage Arc Fault

Rev AD Clearing Fault and Warning Messages 8-19

Videojet 1310 Service Manual

High Voltage Status Fault

When a high voltage status fault occurs, the red light on the keypad glows
and the printhead begins its normal four-minute shutdown sequence.
Additionally, the “High Voltage Status Fault” message appears at the
bottom of the main screen (if it is the predominant fault).

Time Enabled

Fault is enabled 1 second after the printer becomes operational.

Condition

The high voltage power supply (located on the print engine circuit board)
detects that the output of the supply is less than 90% of its programmed
value.

Causes/Solutions

Table 8-17 lists the possible causes and solutions for high voltage status
fault.

Cause Solution

The print engine
circuit board likely to
be defective

Select Reset Alarms from the System
menu to reset the fault. If the fault
persists, replace the print engine board

Table 8-17: High Voltage Status Fault

8-20 Clearing Fault and Warning Messages

Rev AD

Ink Low Warning

When an ink low warning occurs, the amber light on the keypad glows
and the “Ink Low” message appears at the bottom of the main screen (if it
is a predominant condition). The Ink Low icon also appears.

Figure 8-6. Ink Low Warning Icon

Time Enabled

When the AC power switch is on.

Condition

The ink low switch (ILOW) in the ink supply tank is on.

Table 8-18 lists the possible causes and solutions for ink low warning.

Videojet 1310 Service Manual

Cause Solution

The fluid in the ink supply tank is
low

The ink low switch is defective Replace the ink low switch

Replace the ink bottle with a fresh ink
bottle. See the Videojet 1310 Operator
Manual for instructions

Table 8-18: Ink Low Warning

Rev AD Clearing Fault and Warning Messages 8-21

Videojet 1310 Service Manual

Ink Out Fault

When an ink out fault occurs, the red light on the keypad glows and the
printhead begins its normal four-minute shutdown sequence.
Additionally, the “Ink Out” message appears at the bottom of the main
screen (if it is a predominant fault) and the Ink Out icon also appears.

Figure 8-7. Ink Out Fault Icon

Time Enabled

When the vacuum pump is turned on.

Condition

The ink low switch (ILOW) in the ink supply tank is on for more than 30
minutes, while the ink jet is on.

Table 8-19 lists the possible causes and solutions for ink out fault.

Cause Solution

The fluid in the ink supply tank is
out or an attempt was made to
start the jet with an existing ink low
warning condition present

The ink low switch is defective Replace the ink low switch

Replace the ink bottle with a fresh ink
bottle. See the Videojet 1310 Operator
Manual for instructions.

Table 8-19: Ink Out Fault

8-22 Clearing Fault and Warning Messages

Rev AD

Ink Full Warning

When an ink full warning occurs, the amber light on the keypad glows
and the “Ink Full” message appears at the bottom of the main screen (if it
is a predominant condition). The ink full icon also appears.

Figure 8-8: Ink Full Warning

Time Enabled

When the AC power switch is on.

Condition

The ink full switch (IFUL) in the ink supply tank is on.

Videojet 1310 Service Manual

Table 8-20 lists the possible causes and solutions for ink full warning.

Cause Solution

The fluid in the ink
supply tank at or
above the full level

The ink full switch is
defective

Do not add a new ink bottle when active

Replace the ink full switch

Table 8-20: Ink Full Warning

Rev AD Clearing Fault and Warning Messages 8-23

Videojet 1310 Service Manual

Ink Pump Overspeed

When an ink pump overspeed fault occurs, the red light on the keypad
glows and the ink, the high voltage, all the pumps and valves switch off
immediately. Additionally, the “Ink Pump Overspeed” message appears
at the bottom of the main screen (if it is a predominant fault).

Time Enabled

Whenever the ink pump is running.

Condition

The main ink pump has exceeded the maximum speed recommended.

Table 8-21 lists the possible causes and solutions for ink pump overspeed.

Cause Solution

Fresh ink not being added Check for failures of the ink add valve and

clogs or leaks in the ink lines

Check for clogs in the ink supply tank filter
Main ink filter clogged Replace the main ink filter
Pressure transducer incorrectly

reporting fluid pressure

Main ink pump failure Replace the main ink pump
System has deprimed Check for failures in the ink supply tank float
Ink flow restriction to the pump Check for a kinked line from the FMS

1. Verify that the transducer is firmly
attached to the ink filter and that the
transducer wiring has not been
disconnected

2. If transducer failure is suspected, replace
the pressure transducer

reservoir to the ink circulation valve and also
the flow through the ink circulation valve

Table 8-21: Ink Pump Overspeed

8-24 Clearing Fault and Warning Messages

Rev AD

Insert Update Failure

When an insert update failure fault occurs, the red light on the keypad
glows and the printhead begins its normal four-minute shutdown
sequence. Additionally, the “Insert Update Failure” message appears at
the bottom of the main screen (if it is a predominant fault).

Time Enabled

While printing.

Condition

Data content of insert could not be determined.

Causes/Solutions

Table 8-22 lists the possible causes and solutions for the insert update
failure.

Videojet 1310 Service Manual

Cause Solution

The printer’s operating
software has most likely
become corrupted

Restart the printer. If the problem
persists, update or replace th e printer’s
operating software

Table 8-22: Insert Update Failure

Rev AD Clearing Fault and Warning Messages 8-25

Videojet 1310 Service Manual

Invalid Bar Code

When an invalid bar code warning occurs, the amber light on the keypad
glows and the “Invalid Bar Code” message appears at the bottom of the
main screen (if it is the predominant condition).

Time Enabled

When the operator saves a message in the message editor.

Condition

The operator attempted to save a message containing an invalid bar code.

Causes/Solutions

Table 8-23 lists the possible causes and solutions for the invalid bar code.

Cause Solution

The message being saved
contains one or more bar
codes with invalid data

Table 8-23: Invalid Bar Code

Re enter the bar codes contained in the
message, being mindful of the data
requirements for the type of bar code being
entered. Refer Appendix B in the Videojet
1310 Operator Manual on the
requirements for a particular bar code type

8-26 Clearing Fault and Warning Messages

Rev AD

Invalid Bar Code Data

When an invalid bar code data warning occurs, the amber light on the
keypad glows and the “Invalid Bar Code Data” message appears at the
bottom of the screen (if it is the predominant condition).

Time Enabled

While printing.

Condition

The data in a barcode being printed is invalid for that type of bar code.
This typically occurs when an automatically updated insert (such as a
counter, a date or a shift code), used as part of a bar code reaches a value
that would cause the bar code to be invalid.

Table 8-24 lists the possible causes and solutions for invalid bar code data.

Cause Solution

Videojet 1310 Service Manual

Incorrect barcode data Correct the data

Remove or replace the offending ba r code

Table 8-24: Invalid Bar Code Data

Rev AD Clearing Fault and Warning Messages 8-27

Videojet 1310 Service Manual

Make-Up Low Warning

When an make-up low warning occurs, the amber light on the keypad
glows and the “Make-Up Low” message appears at the bottom of the
main screen (if it is the predominant condition). The Make-Up low icon
also appears.

Figure 8-9. Make-Up Low Warning Icon

Time Enabled

When the AC power switch is on.

Condition

The make-up low switch (MLOW) in the make-up supply tank is on.

Table 8-25 lists the possible causes and solutions for make-up low
warning.

Cause Solution

The fluid in the make-up supply
tank is low

The make-up low switch is
defective

Replace the make-up bottle with a fresh
make-up bottle

Replace the make-up low switch

Table 8-25: Make-Up Low Warning

8-28 Clearing Fault and Warning Messages

Rev AD

Make-Up Out Fault

When a make-up out fault occurs, the red light on the keypad glows and
the printhead begins its normal four-minute shutdown sequence.
Additionally, the “Make-Up Out” message appears at the bottom of the
main screen (if it is the predominant fault) and the Make-up Out Fault
icon also appears.

Figure 8-10. Make-Up Out Fault Icon

Time Enabled

When the vacuum pump is on.

Condition

The make-up low switch (MLOW) in the make-up supply tank has been
on for more than 30 minutes, while the ink jet is on.

Videojet 1310 Service Manual

Table 8-26 lists the possible causes and solutions for make-up out fault.

Cause Solution

The make-up supply tank is empty Replace the make-up bottle with a fresh

make-up bottle

The make-up low switch is
defective

Replace the make-up low switch

Table 8-26: Make-Up Out Fault

Rev AD Clearing Fault and Warning Messages 8-29

Videojet 1310 Service Manual

Make-Up Full Warning

When a make-up full warning occurs, the amber light on the keypad
glows and the “Make-Up Full” message appears at the bottom of the main
screen (if it is a predominant condition). The make-up full icon also
appears.

Figure 8-11: Make-Up Full Warning Icon

Time Enabled

When the AC power switch is on.

Condition

The make-up full switch (MFUL) in the make-up supply tank is on.

Table 8-27 lists the possible causes and solutions for make-up full
warning.

Cause Solution

The fluid in the
make-up supply tank
is at or above the full
level

The make-up full
switch is defective

Do not add a new make-up bottle when
active

Replace the make-up full switch

Table 8-27: Make-Up Full Warning

8-30 Clearing Fault and Warning Messages

Rev AD

Message Truncated

When a message truncated warning occurs, the amber light on the keypad
glows and the “Message Truncated” message appears at the bottom of the
main screen (if it is the predominant condition).

Time Enabled

While printing.

Condition

A part of the message image could not be printed.

Causes/Solutions

Table 8-28 lists the possible causes and solutions for the message
truncated warning.

Cause Solution

Videojet 1310 Service Manual

The printer software has
miscalculated the maximum
length of a variable length
message. The printer’s
operating software is most
likely to be corrupted.

Restart the printer. If the problem
persists, update or replace the
printer’s operating software.

Table 8-28: Message Truncated

The display of this warning does not halt printing. However, it remains on
the screen until cleared by the operator (select the Reset Alarms option
from the System menu).

Rev AD Clearing Fault and Warning Messages 8-31

Videojet 1310 Service Manual

Missing Font Data

When a missing font data warning occurs, the amber light on the keypad
glows and the “Missing Font Data” message appears at the bottom of the
main screen (if it is the predominant condition).

Time Enabled

While printing.

Condition

A part of the message image could not be printed.

Causes/Solutions

Table 8-29 lists the possible cause and solution for the missing font data
warning.

Cause Solution

The printer does not have
font information on one or
more of the characters in
the current message. The
printer’s operating software
is most likely to be
corrupted.

Restart the printer. If the problem
persists, update or replace the
printer’s operating software.

Table 8-29: Missing Font Data

The display of this warning does not halt printing. However, it remains on
the screen until cleared by the operator (select the Reset Alarms option
from the System menu).

8-32 Clearing Fault and Warning Messages

Rev AD

No Signal Fault

When a no signal fault occurs, the red light on the keypad glows and the
printhead begins its normal four-minute shutdown sequence.
Additionally, the “No Signal Fault” message appears at the bottom of the
main screen (if it is the predominant fault) and the No Signal Fault icon
also appears.

Figure 8-12. No Signal Fault Icon

Time Enabled

Fault is enabled during printhead startup. Also enabled during pressure
set procedure.

Videojet 1310 Service Manual

Condition

The printer is not detecting droplets at the ink return block.

Table 8-30 lists the possible causes and solutions do no signal fault.

Cause Solution

The printhead is dirty or the ink return
block and/or sensing wires are wet.

Incorrect manual configuration of
nozzle drive (this instance occurs
during an ink pressure set
procedure).

Incorrect ink stream alignment into
the ink return block or ink drop break­off in the charge tunnel.

The ink return block or the wires
leading to it may be defective.

Clean the printhead and dry it
thoroughly.

Manually set the nozzle drive so that
the break-off occurs in the charge
tunnel (a value of 200 is a good place
to start). Then, reinitiate the ink
pressure set procedure.

Align the ink stream.

Check the ink return block for leaks.
Check for disconnected or severed
wires.

Fresh ink add valve (IADD) stuck
open or closed (causes incorrect ink
viscosity, which in turn causes ink
build-up in the printhead).

Table 8-30: No Signal Fault

Rev AD Clearing Fault and Warning Messages 8-33

Replace the fresh ink add valve.

Videojet 1310 Service Manual

Cause Solution

Restriction in the nozzle. Perform a backflush procedure. If that

fails to clear the fault, replace the
nozzle.

The wiring leading to the charge
tunnel may be defective.

The wiring carrying the nozzle drive
signal may be defective.

The print engine circuit board may be
defective.

Check charge tunnel cable continuity.
Replace the umbilical.

Check the nozzle drive wire continuity .
Replace the umbilical.

Test and/or replace the print engine

circuit board.
Nozzle ink valve stuck closed. Replace valve.
Solvent migrated into the charge

tunnel during washing at startup.

• Check X-flow and wash return
valve

• Check vacuum level

Ink by-pass valve stuck open. Replace valve.

Table 8-30: No Signal Fault (Continued)

8-34 Clearing Fault and Warning Messages

Rev AD

Overspeed Warning

When an overspeed warning occurs, the amber light on the keypad glows,
and the “Overspeed Warning” message appears at the bottom of the main
screen (if it is the predominant condition). The Overspeed icon also
appears.

Figure 8-13. Overspeed Warning Icon

Time Enabled

While printing.

Condition

Printer has insufficient time to print the image at the normal width. The
message appears stretched. If the stretching is acceptable, this warning
may be ignored.

Videojet 1310 Service Manual

Table 8-31 lists the possible causes and solutions for overspeed warning.

Cause Solution

Conveyor speed is too fast. Reduce conveyor speed.
Product detector is too close to

printhead.
Message is too complex. Shorten the message or use a smaller font

Move product detector further away from
printhead.

size.

Table 8-31: Overspeed Warning

The display of this warning does not halt printing. However, it remains on
screen until cleared by the operator (select the Reset Alarms option from
the System menu).

Rev AD Clearing Fault and Warning Messages 8-35

Videojet 1310 Service Manual

Overspeed (Data Lost)

When an overspeed (data lost) fault occurs, the red LED on the keyboard
glows, printing stops and the Overspeed icon appears on the main screen.

Figure 8-14. Overspeed (Data Lost) Icon

Time Enabled

While printing.

Condition

Printer has insufficient time to generate the message image and data has
been lost. Printer is no longer printing the desired message.

Table 8-32 lists the possible causes and solutions for Overspeed (Data
Lost).

Cause Solution

Conveyor speed is too fast. Reduce conveyor speed.
Product detector is too close to

printhead.

Move product detector further away from
printhead.

Table 8-32: Overspeed (Data Lost)

8-36 Clearing Fault and Warning Messages

Rev AD

Overspeed (No Image)

When an overspeed (no image) fault occurs, the red light on the keypad
glows and printing stops. Additionally, the “Overspeed (No Image)”
message appears at the bottom of the main screen (if it is the predominant
fault).

Time Enabled

While printing.

Condition

The printer attempted to print a message before it had finished creating
the bitmap for the message.

Table 8-33 lists the possible causes and solutions for overspeed (no image).

Cause Solution

Videojet 1310 Service Manual

Product detector is too close to
printhead.

Line running faster than printer
is capable of printing.

Defective shaft encoder (mis­reporting line speed).

Message is too complex Simplify the message.

Move product detector further away from
printhead.

Reduce line speed.

Replace shaft encoder.

Table 8-33: Overspeed (No Image)

Rev AD Clearing Fault and Warning Messages 8-37

Videojet 1310 Service Manual

Overspeed (No Stroking)

When an overspeed (no stroking) fault occurs, the red light on the keypad
glows and printing stops. Additionally, the “Overspeed (No Stroking)”
message appears at the bottom of the main screen (if it is the predominant
fault).

Time Enabled

While printing.

Condition

While printing a message, a product detect for the next message has
occurred, followed by the full product delay interval. In other words, it is
time to start printing the next message, but the printer has not yet finished
printing the current message.

Table 8-34 lists the possible causes and solutions for overspeed (no
stroking).

Cause Solution

Line running faster than printer
is capable of printing.

Product detector is too close to
printhead.

Defective shaft encoder (mis­reporting line speed).

Reduce line speed.

Move product detector further away from
printhead.

Replace shaft encoder.

Table 8-34: Overspeed (No Stroking)

8-38 Clearing Fault and Warning Messages

Rev AD

PEAP 24V Disabled

When a PEAP 24V disabled fault occurs, the red light on the keypad glows
and the ink, the high voltage, all the pumps and valves switch off
immediately. Additionally, the “PEAP 24V Disabled” message appears at
the bottom of the main screen (if it is the predominant fault).

Time Enabled

On power up

Condition

The 24 volt power supply has not been turned on by the controller board.

Causes/Solutions

Table 8-35 lists the possible cause and solution for the PEAP 24V Disabled
fault.

Videojet 1310 Service Manual

Cause Solution

The printer software has
detected that the 24 volt
enable has been turned
off.

Restart the printer. If the
problem persists, update or
replace the printer’s operating
software.

Table 8-35: PEAP 24V Disabled

This is a panic fault. Panic faults are not resettable by the normal means.
After the problem has been corrected, turn the AC power Off and then On
(using the AC power switch).

Rev AD Clearing Fault and Warning Messages 8-39

Videojet 1310 Service Manual

PEAP Watchdog Timeout

When a peap watchdog timeout fault occurs, the red light on the keypad
glows. Additionally, the “PEAP Watchdog Timeout” message appears at
the bottom of the main screen (if it is the predominant fault).

Time Enabled

On power up

Condition

The printer software controlling the ink system was not able to run for one
second or more. Restart the printer. If the problem persists, update or
replace the printer’s operating software.

This is a panic fault. Panic faults are not resettable by the normal means.
After the problem has been corrected, turn the AC power Off and then On
(using the AC power switch).

8-40 Clearing Fault and Warning Messages

Rev AD

Phasing Fault

When a phasing fault occurs, the red light on the keypad begins flashing
and the printhead starts its normal four-minute shutdown sequence.
Additionally, the “Phasing Fault” message appears at the bottom of the
main screen (if it is the predominant fault) and the Phasing Fault icon also
appears.

Figure 8-15. Phasing Fault Icon

Time Enabled

Fault is enabled following printhead startup (when the Jet Running icon
stops flashing).

Condition

The fly-by sensor (sensor near the charge tunnel) was unable to detect
enough “good” phases while charging phasing drops.

Videojet 1310 Service Manual

Table 8-36 lists the possible causes and solutions for phasing fault.

Cause Solution

The printhead is dirty or the ink
return block and/or sensing wires
are wet.

Incorrect nozzle drive setting. Run the auto nozzle drive set utility.
Fly-by sensor may be defective. Check the fly-by sensor circuit for loose

Restriction in the nozzle. Perform a backflush procedure. If that

Fresh ink add valve (IADD) stuck
open (causes incorrect ink
viscosity, which in turn causes ink
build-up in the printhead).

The wiring leading to the charge
tunnel may be defective.

The print engine circuit board may
be defective.

Clean the printhead and dry it thoroughly.

connections. Check for disconnected
wires.

fails to clear the fault, replace the nozzle.
Replace fresh ink add valve.

Replace the umbilical.

Test and/or replace the print engine circuit
board.

Nozzle valve defective. Replace valve.

Table 8-36: Phasing Fault

Rev AD Clearing Fault and Warning Messages 8-41

Videojet 1310 Service Manual

Prime Required

When a prime required warning occurs, the amber light on the keypad
glows and the “Prime Required” message appears at the bottom of the
main screen (if it is the predominant condition).

Time Enabled

Fault is enabled when a nozzle wash prime is initiated.

Condition

An operator or service technician tried to initiate a nozzle wash prime
procedure while the FMS reservoir was low.

Causes/Solutions

Table 8-37 lists the possible cause and solution for the prime required
fault.

Cause Solution

The ink system must be
primed before starting a
nozzle wash prime

Prime the ink system

Table 8-37: Prime Required

8-42 Clearing Fault and Warning Messages

Rev AD

Print Engine Undefined Fault

When a print engine undefined fault occurs, the red light on the keypad
glows and the printhead begins its normal four-minute shutdown
sequence. Additionally, the “Print Engine Undefined Fault” message
appears at the bottom of the main screen (if it is the predominant fault).

Time Enabled

On power up

Condition

An undefined print engine fault has occurred.

Causes/Solutions

Table 8-38 lists the possible cause and solution for the print engine
undefined fault.

Videojet 1310 Service Manual

Cause Solution

An undefined print engine fault
has occurred

Restart the printer. If this fault
persists, load the latest version of the
printer software onto the printer’s
flash memory card.

Table 8-38: Print Engine Undefined Fault

Rev AD Clearing Fault and Warning Messages 8-43

Videojet 1310 Service Manual

Printhead Heater Temperature Fault

When a printhead heater temperature fault occurs, the red light on the
keypad glows and the printhead begins its normal four-minute shutdown
sequence. Additionally, the “Printhead Heater Temperature Fault”
message appears at the bottom of the main screen (if it is the predominant
fault).

Time Enabled

During printhead startup.

Condition

Printhead is measuring a temperature of less than 32
than 150

Table 8-39 lists the possible causes and solutions for printhead heater
temperature fault.

°F (0 °C) or greater

°F (65.5 °C) when printhead startup begins.

Cause Solution

Operating environment too hot or
too cold.

Temperature sensor disconnected
from the print engine circuit board.

Defecting umbilical wiring. Replace umbilical.
Defective temperature sensor in

the printhead.

Move the printhead to more appropriate
environment or apply external heating or
cooling.

Check the connections at J9 on the print
engine circuit board. Check the wiring
connections leading to the head heater
manifold in the printhead.

Replace the head heater manifold.

Table 8-39: Printhead Heater Temperature Fault

8-44 Clearing Fault and Warning Messages

Rev AD

Print Queue Overflow

When a print queue overflow fault occurs, the red light on the keypad
begins flashing and the printhead begins its normal four-minute
shutdown sequence. Additionally, the “Print Queue Overflow” message
appears at the bottom of the main screen (if it is the predominant fault).

Time Enabled

While printing.

Causes/Solutions

Table 8-40 lists the possible cause and solution for the print engine
undefined fault.

Cause Solution

Videojet 1310 Service Manual

More than 64 prints are in the
print queue

Restart the printer. If this fault
persists, use the Full System Restore
feature to load the latest version of
the printer’s operating software (see
“System Backup” on page 6-32

Table 8-40: Print Engine Undefined Fault

).

Rev AD Clearing Fault and Warning Messages 8-45

Videojet 1310 Service Manual

Production Line Fail - Bad Job or Line Setup

When a production line fail fault occurs, the red light on the keypad glows
and the printhead begins its normal four-minute shutdown sequence.
Additionally, the “Production Line Fail - Bad Job or Line Setup” message
appears at the bottom of the main screen (if it is the predominant fault).

Time Enabled

When the printer attempts to enter print mode.

Condition

Line setup file or job setup file is invalid.

Causes/Solutions

Table 8-41 lists the possible cause and solution for the production line fail
fault.

Cause Solution

The printer’s operating
software is corrupt or some of
its configuration files are
corrupt

Recreate the message you are
attempting to print. If the fault persists,
use the full system restore feature to
load the latest version of the printer’s
operating software. Refer “System
Backup” on page 6-32

Table 8-41: Production Line Fail - Bad Job or Line Setup

8-46 Clearing Fault and Warning Messages

Rev AD

Product Queue Overflow

When a product queue overflow fault occurs, the red light on the keypad
glows and the printhead begins its normal four-minute shutdown
sequence. Additionally, the “Product Queue Overflow” message appears
at the bottom of the main screen (if it is the predominant fault).

Time Enabled

While printing.

Condition

There are more than 64 outstanding product detects.

Causes/Solutions

Table 8-42 lists the possible cause and solution for the product queue
overflow fault.

Videojet 1310 Service Manual

Cause Solution

There are more than 64
outstanding product detects

Restart the printer. If the problem
persists, use the Full System Restore
feature to load the latest version of
the printer’s operating software (Refer
“System Backup” on page 6-32)

Table 8-42: Product Queue Overflow

Rev AD Clearing Fault and Warning Messages 8-47

Videojet 1310 Service Manual

RAM Reinitialized Fault

When a RAM reinitialized fault occurs the red light on the keypad glows.
Additionally, the “RAM Reinitialized Fault” message appears at the
bottom of the main screen (if it is the predominant fault).

Time Enabled

Power On.

Condition

The battery backed up RAM failed. Upon detecting this condition, the
printer sets the nozzle drive, high voltage, auto clean, ink pressure, and
ink temperature to factory default values.

Table 8-43 lists the possible causes and solutions for RAM reinitialized
fault.

Cause Solution

The lithium battery on the control
circuit board is dead.

Battery backed up RAM is corrupt. Run the Ink Pressure Set (Refer “Setting

Replace the battery.

the Ink Pressure” on page 6-25) and Auto
Nozzle Drive Procedures (Refer “Starting
Auto Nozzle Drive” on page 6-26) to
recalibrate the ink system

Table 8-43: RAM Reinitialized Fault

8-48 Clearing Fault and Warning Messages

Rev AD

Render Image Failure

When a render image failure fault occurs, the red light on the keypad
glows and the printhead begins its normal four-minute shutdown
sequence. Additionally, the “Render Image Failure Fault” message
appears at the bottom of the main screen (if it is the predominant fault).

Time Enabled

While printing.

Condition

The printer could not build the bitmap of the message to be printed.

Causes/Solutions

Table 8-44 lists the possible cause and solution for the render image failure
fault.

Videojet 1310 Service Manual

Cause Solution

The printer could not build the
bitmap of the message to be
printed

Restart the printer. If the problem
persists, use the Full System Restore
feature to load the latest version of
the printer’s operating software (refer
“System Backup” on page 6-32).

Table 8-44: Render Image Failure

Rev AD Clearing Fault and Warning Messages 8-49

Videojet 1310 Service Manual

Reservoir Low Too Long Fault

When a reservoir low too long fault occurs, the red light on the keypad
glows and the printhead begins its normal four-minute shutdown
sequence. Additionally, the “Reservoir Low Too Long Fault” message
appears at the bottom of the main screen (if it is the predominant fault).

Time Enabled

Fault is enabled whenever the ink pump is running. During normal
operation, the fault occurs 20 seconds after the RLOW LED glows.
However certain maintenance procedures (such as ink system prime) may
delay or override this fault entirely.

Condition

The fluid in the FMS reservoir has been low for an abnormally long period
of time.

Table 8-45 lists the possible causes and solutions for reservoir low too long
fault.

Cause Solution

The make-up supply tank may be
empty.

The make-up supply tank filter
may be clogged.

The make-up low switch may not
be detecting the fluid level in the
make-up supply tank.

The FMS reservoir is not getting
fluid.

The make-up add valve may be
stuck closed.

The RLOW switch in the FMS
reservoir may be defective.

Check the fluid level in the make-up
supply tank.

Replace the tank filter.

Check the make-up low float in the make­up supply tank.

Check all lines to ensure that they are not
kinked, clogged or disconnected.

Replace this valve.

Replace the cap and stem assembly.

Table 8-45: Reservoir Low Too Long Fault

8-50 Clearing Fault and Warning Messages

Rev AD

Reservoir Overfill

When a reservoir overfill fault occurs, the red light on the keypad glows
and the ink, the high voltage, all pumps and all valves switch off
immediately. Additionally, the “Reservoir Overfill” message appears at
the bottom of the main screen (if it is the predominant fault).

Time Enabled

Fault is enabled one second after the AC power switch is turned On.

Condition

The float in the FMS reservoir has reached the top of its travel path,
causing the reservoir overfill switch to close. The ROVER LED on the print
engine board glows.

Table 8-46 lists the possible causes and solutions for reservoir overfill.

Cause Solution

Videojet 1310 Service Manual

Too much ink in the FMS
reservoir.

The ink add, make-up add or the
catcher wash valve may be stuck
open.

The reservoir overfill switch may
be defective.

Drain the FMS reservoir.

Check these valves. Replace if
necessary.

Replace the cap and stem assembly.

Table 8-46: Reservoir Overfill

This is a panic fault. Panic faults are not resettable by the normal means.
After the problem has been corrected, turn the AC power Off and then On
(using the AC power switch).

Rev AD Clearing Fault and Warning Messages 8-51

Videojet 1310 Service Manual

Reservoir Prime Failed

When a reservoir prime failed fault occurs, the red light on the keypad
glows and the “Reservoir Prime Failed” message appears at the bottom of
the main screen (if it is the predominant fault).

Time Enabled

During an ink system prime.

Condition

The reservoir low switch (RLOW) has not switched Off within five
minutes after the priming of the FMS reservoir has begun. This could be
the result of a failure at any point in the ink path from the ink supply tank
to the FMS reservoir.

Table 8-47 lists the possible causes and solutions for reservoir prime failed.

Cause Solution

Ink supply tank empty. Replace ink bottle.
Ink add valve failed to open. Replace valve.
Ink pump failure. Replace ink pump.
Ink bypass valve (IBYP) failed to

open.
Vacuum pump failure. Replace vacuum pump.
Clogged or leaking ink supply

line or ink bypass line.
Reservoir low switch failure. Replace cap and stem assembly.

Replace valve.

Replace the umbilical or just the defective
line.

Table 8-47: Reservoir Prime Failed

8-52 Clearing Fault and Warning Messages

Rev AD

Serial Data Error

When a serial data error warning occurs, the amber light on the keypad
glows and the “Serial Data Error” message appears at the bottom of the
main screen (if it is the predominant condition).

Time Enabled

The serial communications occurs:

For example,

• When using the bar code scanner option

• When using connector to communicate with this printer

Condition

There is a problem with serial communications to an external device (baud
rate, parity, etc).

Videojet 1310 Service Manual

Table 8-48 lists the possible causes and solutions for serial data error.

Cause Solution

Incorrect configuration. Check communication parameters.
Poor wiring connection. Check cable connections.

Table 8-48: Serial Data Error

Rev AD Clearing Fault and Warning Messages 8-53

Videojet 1310 Service Manual

Valve Control Logic Failed

When a valve control logic failed fault occurs, the red light on the keypad
glows and a normal four minute shut down sequence begins.

Time Enabled

On power up

Condition

The printer application circuit board indicates that the valves have failed.

Table 8-49 lists the possible cause and solution for valve control logic
failed.

Cause Solution

Faulty printer application circuit
board.

Replace the printer application circuit board.

Table 8-49: Valve Control Logic Failed

8-54 Clearing Fault and Warning Messages

Rev AD

LED Printer Status Indicators

A number of light emitting diode (LED) indicators are present on both the
control circuit board and the print engine circuit board. Since these LEDs
indicate status of or activity in various components of the printer, they are
useful in determining the cause of a printer fault.

Print Engine Circuit Board

The LEDs on the print engine circuit board reflect the status of the
individual items in the ink system, the printhead, and the print engine
board itself. They are grouped together on a single panel as shown in
Figure 8-16.

Videojet 1310 Service Manual

Figure 8-16: LED Panel on the Print Engine Circuit Board

Rev AD LED Printer Status Indicators 8-55