Page 1
Installation Guide
and Users Manual
VICTORY
RANGE HOOD
Model: Twister MAX
IMPORTANT:
This range hood is for residential use only
Installer: Leave this guide with the homeowner
Homeowner: Keep this guide for future reference
available sizes 306”, 42”, 48” and 54”
Rev. 3046u.2a
Rev. 3046u.2a
Page 2
Important Safety Notice
Read all Instructions before Installing and operating this appliance
• The installation in this manual is intended for qualied installers, service technicians or persons with
similar qualied background. Installation and electrical wiring must be done by qualied professionals and in accordance with all applicable codes and standards, including re-rated construction.
• DO NOT attempt to install this appliance yourself. Injury could result from installing the unit due to
lack of appropriate electrical and technical background.
• Range hood may have very sharp edges; please wear protective gloves if it is necessary to remove any
parts for installing, cleaning or servicing.
• Activating any switch ON before completing installation may cause ignition or an explosion.
• Due to the size and weight of this range hood, two people installation is recommended.
To reduce the risk of re, electric shock, or injury to persons:
• For general ventilating use only. DO NOT use to exhaust hazardous or explosive materials and vapors.
• The combustion air ow needed for safe operation of fuel-burning equipment may be affected by this
unit’s operation. Follow the heating equipment manufacturer’s guideline and safety standards such
as those published by the National Fire Protection Association (NFPA), and the American Society of
Heating, Refrigeration and Air Conditioning Engineers (ASHRAE), and the local code authorities.
• Before servicing or cleaning unit, switch power OFF at service panel and lock service panel to prevent power from being switched ON accidentally.
• Clean grease laden surfaces frequently. To reduce the risk of re and to disperse air properly, make
sure to vent air outside. DO NOT vent exhaust into spaces between walls, crawl spaces, ceiling, attics
or garages.
• Ducted fans MUST always be vented to the outdoors.
• Use only metal ductwork and this unit MUST be grounded.
• Sufcient air is needed for proper combustion and exhausting of gases through the duct to prevent
back drafting.
• When cutting or drilling into wall or ceiling, be careful not to damage electrical wiring or other hid-
den utilities.
• All electrical wiring must be properly installed, insulated and grounded.
• Old duct work should be cleaned or replaced if necessary to avoid the possibility of a grease re.
• Check all joints on duct work to insure proper connection and all joints should be properly taped.
• Use this unit only in the manner intended by the manufacturer. If you have questions, contact the
vendor.
To reduce the risk of a stove top grease re:
• Keep all fan, bafe, spaces, lter, grease tunnel, oil container and grease-laden surfaces clean. Grease
should not be allowed to accumulate on fan, bafe, spaces, lter, grease tunnel and oil container.
• Always turn range hood ON when cooking at high heat or when cooking aming foods.
• Use high settings on cooking range only when necessary.
• Never leave surface units unattended at high settings. Boil overs cause smoking and greasy spillovers
that may ignite. Heat oils slowly on low or medium settings.
Page 1
Page 3
Tools needed:
Page 3
Level
Flat-blade and
Phillips screwdrivers
Powered
screwdriver
or drill
Measuring
tape
Utility knife
Marker or
pencil
Table of Contents
INSTALLATION
Tools needed....................................................3
Parts supplied...................................................4
Venting requirements.......................................5
Mount heights & clearance...........................5-6
Calculating vent system length.......................6
Venting methods & ductless conversion..........7
Charcoal lters & electrical requirements.......8
Preparation......................................................9
Installation................................................10-11
Range hood operations............................12-13
Wiring diagram & measurements...........14-16
USE AND CARE
Troubleshooting...........................................17
Use and care information...............................18
Specications..............................................18
MAINTENANCE
Cleaning...............................................19
Replacing lter & light bulb.........................19
WARRANTY
Coverage & exceptions.................................20
Disclaimer & contact information..................21
Page 2
Important Safety Notice
Read all Instructions before Installing and operating this appliance
The manufacturer and/or distributor/reseller declines all responsibility in the event of failure to observe the instructions given here for installation, maintenance and suitable use of the product.
The manufacturer and/or distributor/reseller further declines all responsibility for injury due to negligence and the warranty of the unit automatically expires due to improper maintenance.
The manufacturer and/or distributor/reseller will not be held responsible for any damages to personal property or real estate or any bodily injuries whether caused directly or indirectly by the range
hood.
• Clean ventilating fan frequently.
• Always use appropriate cookware and utensils size.
• Always use cookware appropriate for the size of the surface element.
To reduce the risk of injury to persons in the event of a stove top grease re:
• SMOTHER FLAMES with a close-tting lid, cookie sheet, or metal tray, then turn OFF the burner.
BECAREFUL TO PREVENT BURNS. NEVER PICK UP A FLAMING PAN—you may be burned.
KEEP FLAMMABLE OR COMBUSTIBLE MATERIAL AWAY FROM FLAMES. If the ames DO
NOT go out immediately, EVACUATE AND CALL THE FIRE DEPARTMENT or dial your local
emergency service immediately.
• DO NOT USE WATER, including wet dishcloths or towels — a violent steam explosion will result.
• Use an extinguisher ONLY if:
• You know you have a Class A, B, C extinguisher, and you already know how to operate it.
• The re is small and contained in the area where it is started.
• The re department is being called.
• You can ght the re with your back to an exit.
To reduce the risk of injury to persons in the event of a gas leaks:
• Extinguish any open ame.
• DO NOT turn on the range hood fan or any type of ventilator.
• DO NOT turn on the lights or any type of appliance.
• Open all doors and windows to disperse the gas. If you still smell gas, call the gas company and re
department, or dial your local emergency service immediately.
WARNING
Your safety and the safety of others is very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages. All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you
what can happen if the instructions are not followed.
This is the safety alert symbol. This symbol alerts you to potential hazards that can hurt you and others.
All safety messages will follow the safety alert symbol and the word “WARNING”.
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Page 4
Lower standard chimney
Upper standard chimney
Page 5
Max*: 110”
Standard
Upper
Chimney
Extension available*
Range hood
Mounting
Bracket
Standard
Lower
Chimney
Extension available*
36” base
* Higher ceiling requires chimney extension.
Available at www.KitchenHoods.ca
Min: 28”
Max: 36”
Venting Requirements Height & Clearance
• Vent system must terminate to the outside (roof
or side wall).
• DO NOT terminate the vent system in an attic
or other enclosed area.
• DO NOT use 4” (10.2 cm) laundry-type wall
caps.
• Use metal/aluminum vent only. Rigid metal/
aluminum vent is recommended.
• Always keep the duct clean to ensure proper
airow.
• Calculate the following gures before installation:
1. Distance from the oor to the ceiling.
2. Distance between the oor to the counter-
top/stove (recommend* 28” to 36”).
3. Distance between the countertop/stove to
the range hood.
4. Height of hood and duct cover.
For the most efcient & quiet operation:
• A distance of 28” to 36” is recommended* between stove top and the bottom of range hood.
• It is recommended that the range hood be vented vertically through the roof through 8” or bigger round metal/aluminum vent work.
• The size of the vent should be uniform.
• Use no more than three 90° elbows.
• Make sure there is a minimum of 24” (61 cm)
of straight vent between the elbows if more
than one elbow is used.
• DO NOT install two elbows together.
• The length of vent system and number of el-
bows should be kept to a minimum to provide
efcient performance.
• The vent system must have a damper. If roof or
wall cap has a damper, DO NOT use damper (if
supplied) on top of the range hood.
• Use Aluminum tape to seal all joints in the vent
system.
• Use caulking to seal exterior wall or roof opening around the cap.
* Due to different ceiling height congurations,
recommended height may not be applicable.
Countertop/Stove
Parts supplied:
Professional Range Hood :
TWISTER MAX
Stainless Steel Bafe Filter(s)
Chimney
Mounting Bracket
Grease Tunnel
Page 5
Venting Methods
Page 7
• This range hood is factory set for venting through the roof or wall. Also comes with available back exhaust.
• Roof or wall exaust can be installed. To vent through a wall, 90° elbow is needed, or blower needs to be ro-
tated.
• Roof or attic space remote blowers are available for this hood, please contact us for more information.
IMPORTANT:
• NEVER exhaust air or terminate duct work into spaces between walls, crawl spaces, ceiling, attics or garages.
All exhaust must be ducted to the outside.
• Use metal/aluminum duct work only.
• Fasten all connections with sheet metal screws and tape all joints with Aluminum Tape.
Ductless Conversion
IMPORTANT:
• A minimum of 6” round duct (purchased separately) must be used to maintain maximum airow efciency.
• Always use rigid type metal/aluminum ducts if available to maximize airow when connecting to provided
duct.
• Please use Duct Run Calculation below to compute the total available duct run when using elbows, transitions
and caps.
• ALWAYS, when possible, reduce the number or transitions and turns. If long duct run is required, increase
duct size from 8” to 10” or 12”. If a reducer is used, install a long reducer instead of a pancake reducer. Reducing duct size will restrict airow and decrease airow, thus reduce duct size as far away from opening as
possible.
• If turns or transitions are required: Install as far away from opening and as far apart, between 2, as possible.
• Minimum mount height between stove top to hood bottom should be no less than 25-inch*.
• Maximum mount height between stove top to hood bottom should be no higher than 36-inch*.
• It is important to install the hood at the proper mounting height. Hoods mounted too low could result in heat
damage and re hazard; while hoods mounted too high will be hard to reach and will loose its performance
and efciency.
• If available, also refer to stove top manufacturer’s height clearance requirements and recommended hood
mounting height above range.
* Due to different ceiling height congurations, recommended height may not be applicable.
Minimum Duct Size: Round - 8”
Page 6
Duct Run Calculation:
Recommended maximum run
8” duct size minimum 50 ft
Vent piece deduction
Each 90º elbow used 9 ft
Each 45º elbow used 5 ft
Each 8” transition used 7 ft
Side wall cap with damper 0 ft
Roof cap 0 ft
Duct Run Calcuation example:
One roof cap, two 90º elbow, and one 45º elbow used:
0ft + 9ft + 9ft + 5ft = 23ft used.
Deduct 23ft from 50ft, 27ft maximum available for
straight duct run.
To calculate the length of the system you need, deduct the equivalent feet for each vent piece used in the system
from the recommended maximum duct run.
Calculating Vent System Length
This professional range hood cannot be recirculated.
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Page 9
Advanced Preparations:
1. Read the entire installation guide and users manual thoroughly, understand instructions and warnings.
2. Be familiar with the controls of the range hood by reading through Range Hood Operations, Page 12.
3. Place the range hood on a at, stable surface. Connect the range hood to a designated standard outlet (please
refer the product label for the suitable voltage of this unit) and verify no debris has entered the vent openings,
then turn on the range hood. Verify all operations of the range hood by referring to Range Hood Operations,
Page 12.
4. Place all supplied parts and required hardware on a at, stable surface and verify the existence of all supplied
parts listed on Page 4.
5. Carefully remove the white plastic protective coat from the chimney covers and range hood if any.
Preparations:
NOTE: To avoid damage to your hood, prevent debris from entering the vent opening.
1. Determine and mark the center line on the ceiling where the range hood will be installed. Make sure there is
proper clearance within the ceiling or wall for exhaust vent.
2. Due to the weight and size of this unit, please make sure that the support system or framework being used is
stable and secure in the ceiling.
3. Put a thick, protective covering over counter top, cook top or range to protect from damage or dirt. Remove
any hazardous objects around the area when installing.
4. Mark the locations of the support mounting bracket holes, vent cutout (if used) and power supply cable cutout
on the ceiling. Use drill and saber saw or keyhole saw to cut openings for power supply cable and vent (see
Venting Methods and Electrical requirements, Pages 7-8).
5. If venting to the outside install vent system (see Venting Methods, Page 7). Use caulking to seal exterior wall
or roof openings.
6. Disconnect main electrical supply, prepare and run electrical wiring through ceiling. Leave approximately 12”
of electrical cord hanging from the ceiling. Do not restore power until wiring is completed.
7. Disconnect power cord, remove the stainless steel bafe lter (see Figure 9, Page 11) and grease tunnel.
8. If charcoal lter is present, unscrew the screws and remove the lter.
9. Set aside the stainless steel bafe lters, grease tunnel and charcoal lter until the range hood is properly
installed.
10. If the range hood comes with a glass canopy and has not already been mounted to the hood, loosen the four
canopy screws and washers from the hood top, carefully place the canopy on the hood top, and loosely tighten
the four canopy screws along with washers. DO NOT put excessive pressure against the glass.
Severe Injury
Rotating fan can cause severe injury.
Stay clear of fan when motor is running.
Page 8
Electrical Requirements
IMPORTANT: Observe all governing codes and ordinances.
It is the customer’s responsibility:
To contact a qualied electrical installer.
To assure that the electrical installation is adequate and in conformance with National Electrical Code, ANSI/
NFPA 70 — latest edition*, or CSA Standards C22. 1-94, Canadian Electrical Code, Part 1 and C22. 2 No. 0-M91
- latest edition** and all local codes and ordinances.
• If codes permit and a separate ground wire is used, it is recommended that a qualied electrician determine
that the ground path is adequate.
• A 120-volt, 60 Hz, AC-only, fused electrical supply is required on a separate 15-amp circuit, Do not ground
to a gas pipe.
• Do not have a fuse in the neutral or ground circuit.
• RISK OF ELECTRICAL SHOCK. This range hood must be properly grounded. Check with a qualied elec-
trician if you are not sure whether the range hood is properly grounded.
• The range hood should be connected directly to the fused disconnect (or circuit breaker) box through exible
armored or non-metallic sheathed copper cable. A U.L. - or C.S.A. - listed strain relief must be provided at
each end of the power supply cable. Do not use extension cord or adapter plug with this appliance.
• The range hood must be connected with copper wire/plug only.
• Always use plug provided. If not possible, connect three wires according to its color (black to hot, white
to neutral, and green to ground)
to house wires and cap with wire
connectors:
Wire sizes (copper wire only) and
connections must conform with
the rating of the appliance as speci-
ed on the model/serial rating label. Wire sizes must conform to the requirements of the National Electrical
Code ANSI/NFPA 70 — latest edition*, or CSA Standards C22. 1-94, Canadian Electrical Code Part 1 and
C22. 2 No. 0-M91 - latest edition** and all local codes and ordinances. A U.L. - or C.S.A. - listed conduit
connector must be provided at each end of the power supply cable (at the range hood and at the junction box).
Copies of the standards listed may be obtained from:
* National Fire Protection Association ** CSA International
Batterymarch Park 8501 East Pleasant Valley Road
Quincy, Massachusetts 02269 Cleveland, Ohio 44131-5575
WARNING
Severe Injury
Hood may have very shape edges. Please wear
protective gloves if it is necessary to remove
any parts for installing, cleaning or servicing.
Preparation
White
Green
Black
WARNING
Excessive Weight
Require three or more person to move and
install this range hood. Spinal or other bodily injuries could occur if it is not followed.
WARNING
Page 7
Page 11
WARNING
Excessive Weight
Require three or more person to move and
install this range hood. Spinal or other bodily injuries could occur if it is not followed.
Installations (refer to Page 4 for parts):
Measure the distance between stove top and the bottom of
range hood. A distance of 28” to 36” is recommended*.
*Due to different ceiling height congurations, recommended height may not be applicable.
1. Using references in Height & Clearance on Page 5 and
Measurements and Diagrams on Page 15, mark the leveling point of the hood. Position two mounting screws
on the wall, leaving 1/8” space away from the wall.
2. Measure the width of the chimney then position the chimney-mounting brackets directly above the hood-
mounting bracket, mark the leveling points and secure it using four mounting screws.
NOTE: DO NOT USE threaded drywall anchors to support the hood when mounting the hood on sheet-
rock. Mounting the hood on wall studs or lumbars is highly recommended.
3. Attach the hood-mounting bracket to the back of the hood with four screws as shown in Figure 1.
4. Align hood-mounting bracket to the screws on the wall and hook hood into place as shown in Figure 2 and
Figure 3. Tighten screws to secure hood to the wall.
CAUTION: Make certain the range hood is secure before releasing!
5. For safety purpose, pre-drilled mounting holes are provided through the back of the hood. For a more secure
installation, use as many mounting holes as needed to secure from the inside of hood.
6. Use 6” round steel pipe (follow building codes in your area) to connect the exhaust on the hood to the ductwork above. Use silver tape or duct tape to make all joints secure and air tight. Refer to Figure 4.
SAFETY WARNING: Risk of electrical shock. this range hood must be properly grounded. Make sure this
is done by qualied electrician in accordance with all applicable national and local electrical codes. Before
connecting wires, switch power off at service panel and lock service panel to prevent power from being
switched on accidentally.
Installation (Continued)
7. Connect the range hood to a designated standard outlet (please
refer the product label for the suitable voltage of this unit)
or cut off the plug and connect three wires (black, white and
green) to house wires and cap with wire connectors. Connect
according to colors (i.e. black to black, white to white, and
green to green).
8. Store excess wires in the wiring box.
9. Install both chimneys and tighten screws to secure the lower chimney to the range hood as shown in Figure
5.
10. To avoid scratching the chimney, extend the upper chimney slowly and carefully to the chimney-mount-
ing bracket and tigten screws as shown in Figure 6.
11. To install stainless steel bafe lters, refer to Figure 7 for the following ve steps:
Angle bafe lter toward back of hood.
Push bafe lter up until almost level.
Slide forward into recess behind the front of hood.
Lower bafe lter.
Slide back until it ts into resting positions.
12. Repeat Step 11 to install all stainless steel bafe lters.
13. Turn powe ON in control panel. Check all lights and fan operations.
14. Make sure to leave this Installation Guide for the homeowner.
Installation
Figure 8
Page 10
Figure 5
Figure 7
Figure 4
Figure 3
Figure 2
Figure 1
Figure 6
2
1
3
4
5
Page 8
Page 12
Range Hood Operations
Page 12
Wiring Diagram (4 Speed Blower)
Wiring Diagram
Page 13
Measurements and Diagrams
Installation Overview:
Wall mount
range hood
Lower chimney
Motor housing
8” Round duct (exhaust)
Duct work and elec-
tric wiring region
Mounting Bracket
This range hood is equipped with 2 rotary switches. Left switch control the blower, right switch controls
the lights.
BLOWER SWITCH:
Rotate the switches clockwise to switch the blower ON. The switch has 5 positions , OFF, SPEED
1,2,3,4.
LIGHT SWITCH:
Rotate the switches clockwise to switch the lights ON. The light switch allows you to control the
intensity of the light via rotary dimmer.
Upper Chimney
Page 9
Page 14
Measurements and Diagrams (Continued)
TWISTER MAX DIMMENSIONS
Page 15
Troubleshooting
1. If the range hood or halogen light does not operate
after installation:
• Check if the range hood has been plugged in, make
sure that all power has been turned back ON, fused
not blown and all electrical wiring are properly connected.
• Swap out light assembly to working ones to determine whether it is caused by defective bulbs. See
Replacing the light bulbs on Page 19.
2. The range hood vibrates when the blower is on: • The range hood might not have been secured prop-
erly on to the ceiling or wall. The duct is smaller
then recommended. Check with your installer.
3. The blower or fan seems weak: • Check that the duct size used is at least 8”in diameter . Range hood WILL NOT function efciently
with smaller duct size. For example: using 6” duct
when 8” is recomended.
• Check if duct is clogged or if damper unit (half-circular apper) is installed correctly . Rusty damper
also can cause restriction to the air ow.
4. The lights work but the blower is not spinning at all,
is stuck or is rattling.
• The blower might be jammed or scraping the bottom due to shipping damage. Please contact us immediately.
5. The hood is not venting out properly: • Make sure the distance between the stove top and
the bottom of the hood is within* 28” and 36” in
distance. *Due to different ceiling height congura-
tions, recommended height may not be applicable.
• Reduce the number of elbows and length of duct
work. Check if all joints are properly connected,
sealed, and taped.
• Make sure the power is on high speed for heavy
cooking.
Page 10
Page 16
Specications*:
Body Stainless Steel 430, 19 gauge
Power Rating 120V/60Hz (USA & Canada standard)
General Input Power 300 W (180W + 4x35W)
Motor Input Power 300 W
Motor Revolution 800 RPM (±10%) to 1300 RPM (±10%)
Levels Of Speed Control 4 Levels
Maximum Airow 1000 CFM
Air Pressure 150 Pa (200 Pa Maximum)
Noise Level (dB / sone) Approximately 42 / 1.5 to 70 / 6.6 (Lowest to Highest Speed)
Motor Type Double Chamber Ultra Quiet ( Metal blades)
Fan Type Centrifugal / Sirocco
Control Type 4 Speed Rotary Switch
Filtration Type Stainless Steel Bafe Filter and greese tunnel
Illumination 4 x 35W or 6 x 35w GU10, 120V Dimmable
Venting Size Top 8 Inches Round or back 8” x 4” rectangular
Warranty 5 YEARS ( parts warranty )
Specications
Use and Care Information
Operations:
• Read and understand all instructions and warnings in this manual before operating the appliance. Save these
instructions for future reference.
• Always leave safety grills and lters in place. Without these components, operating blowers could catch on to
hair, ngers and loose clothing.
• NEVER dispose cigarette ashes, ignitable substances, or any foreign objects into blowers.
• NEVER leave cooking unattended. When frying, oil in the pan can easily overheat and catch re. The risk of
self combustion is higher when the oil has been used several times.
• NEVER cook on “open” ames under the range hood. Check deep-fryers during use: Superheated oil may be
ammable.
Cleaning:
• The saturation of greasy residue in the blower and lters may cause increased inammability. Keep unit clean
and free of grease and residue build-up at all times to prevent possible res.
• Filters must be cleaned periodically and free from accumulation of cooking residue (see cleaning instructions
on Page 19). Old and worn lters must be replaced immediately.
• Do not operate blowers when lters are removed. Never disassemble parts to clean without proper instructions. Disassembly is recommended to be performed by qualied personnel only. Read and understand all
instructions and warnings in this manual before proceeding.
* Subject to change without notice, please contact your local reseller for details.
Page 17
SAFETY WARNING: Never put your hand into area housing the fan while the fan is operating!
For optimal operation, clean range hood and all bafe/spacer/lter/grease tunnel/oil container regularly. Regular
care will help preserve the appearance of the range hood.
Cleaning Exterior surfaces:
• Clean periodically with hot soapy water and clean cotton cloth. Do not use corrosive or abrasive detergent
(e.g. Comet Power Scruv
®
, EZ-Off® oven cleaner), or steel wool/scoring pads, which will scratch and damage
the stainless steel surface. For heavier soil use liquid degrease such as “Forumla 409®” or “Fantastic®” brand
cleaner.
• If hood looks splotchy, use a stainless steel cleaner to clean the surface of the hood. Avoid getting cleaning
solution onto or into the control panel. Follow directions of the stainless steel cleaner. CAUTION: Do not
leave on too long as this may cause damage to hood nish. Use soft towel to wipe off the cleaning solution,
gently rub off any stubborn spots. Use dry soft towel to dry the hood.
• After cleaning, you may use non abrasive stainless steel polish such as 3M® or ZEP®, to polish and buff out
the stainless luster and grain. Always scrub lightly, with clean cotton cloth, and with the grain.
• DO NOT use ordinary steel wool or steel brushes. Small bits of steel may adhere to the surface and
cause rusting.
• DO NOT allow salt solutions, disinfectants, bleaches, or cleaning compounds to remain in contact with stain-
less steel for extended periods. Many of these compounds contain chemicals, which may be harmful. Rinse
with water after exposure and wipe dry with a clean cloth.
Cleaning Stainless Steel Bafe Filters:
IMPORTANT: Drain oil from oil containers before oil and residue overow!
• The metal lters tted by the factory are intended to lter out residue and grease from cooking. It need not be
replaced on a regular basis but are required to be kept clean.
• Filters should be cleaned after every 30 hours of use.
• Remove and clean by hand or dishwasher. Spray “Formula 409®” or equivalent degreasing detergent and leave
to soak if heavily soiled. Dry lters and re-install before using hood.
Replacing the light bulb:
• This range hood uses halogen bulb (please refer to the actual specication of the hood purchased):
Canada/ USA 35W / Type GU10 120V
• Make sure the lights are cool to touch, hood is unplugged
or turn OFF breaker. Carefully align the arrow on the inner
ring with the arrow on the outer ring where it says OPEN.
The inner ring will loosen and the light bulb will be avail-
able for removal. Install a new halogen light bulb and reverse the steps.
WARNING
Hazard of Bur ns!
Light bulb become extremely hot when turned on.
DO NOT touch bulb until switched off and cooled.
Touching hot bulbs could cause serious burns.
Align arrows on both rings
Maintenance
Page 11
Page 18
FIVE Years Parts Warranty:
For ve year from the date of original purchase, your local reseller will provide free of charge, non-consumable replacement parts or components that failed due to manufacturing defects. Subject to the conditions and limitations set forth
below, your local reseller will, at its option, either repair or replace any part of its products that prove defective by reason
of improper workmanship or materials. Repaired parts or replacement products will be provided by your local reseller
on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. The consumer is responsible for all shipping costs. Consumable parts not covered by this warranty include but not limited to: Light
bulbs, metal, aluminum and charcoal lters.
Who is Covered:
This warranty is extended to the original purchaser for products purchased for ordinary home use.
This Warranty Will Be Voided When:
Product damaged through negligence, improper installation, accident, abuse, misuse, natural disaster, insufcient or
excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair,
modication, or failure to follow installation instructions. When product is used commercially or other than its intended
purpose. Damaged because of improper connection with equipment of other manufacturers. Repaired or modied by
anyone other than your local reseller’s authorized agents. This limited warranty also does not apply to any product on
which the original identication information has been altered, obliterated or removed, has not been handled or packaged
correctly or has been sold as second-hand.
What is Not Covered:
Consumable parts such as light bulbs, metal and charcoal lters. The natural wear of nish, and wear due to improper
maintenance, use of corrosive and abrasive cleaning products, pads, and oven cleaner products. Chips, dents or cracks
due to abuse, misuse, freight damage, or improper installation. Damage of product caused by accident, re, oods or
act of God. The manufacturer and/or distributor/reseller is not liable for, and does not cover under warranty, any loss of
properties or any costs associated with removing, servicing, installing, or determining the source of problems with this
product.
This warranty is valid in the country of the original purchase at retail. It is non-transferable and applies only to the original
purchaser and does not extend to subsequent owners of this product. Any applicable implied warranties, including the warranty of merchantability, are limited in duration to a period of express warranty as provided herein beginning with the date
of original purchase at retail and, no warranties, whether express or implied, shall apply to this product thereafter.
To obtain warranty service, you may contact your local reseller from which you purchased this product. Please conrm the
terms of your local reseller’s policies prior to contacting. Typically, you must include product identication information,
including model number and serial number with a detailed description of the problem you are experiencing. You must also
include proof of the date of original retail purchase as evidence that the product is within the applicable warranty period.
TO OBTAIN SERVICE UNDER WARRANTY:
You must present proof of original purchase date.
Please provide an original dated proof of purchase (sales receipt / invoice) in order to obtain service under warranty.
The information in this document is subject to change without notice, please contact your local reseller for updated details.
Warranty
Page 19
Carefully inspect all items for damages before accepting delivery. note any damages on the freight bill or
express receipt. request name and signature of the carrier’s agent and keep copy to support your claim. Upon
acceptance of items, owner assumes responsibility for its safe arrival. Report damages to the carrier and le
a claim immediately. Failure to do so may result in the denial of your claim. The carrier will furnish you with
necessary forms for ling a claim.
Damages caused during transit are not covered under our warranty. Please contact us to le an insurance claim.
Please inspect contents of package(s) carefully upon receiving! We must be notied of any damages and/or
missing parts within seven (7) days upon your receipt of package(s). Claims will not be accepted after seven (7)
days. NOTE: Items were thoroughly tested and carefully packed in our factory before shipping.
Products must be returned in good working condition with ALL original parts and documentation packed in
ALL original cartons, llers and shipping cartons. A restocking fee of 10% will be charged for all approved
return(s). Exchanges or returns may not be accepted if any packaging is missing.
Make sure to inspect the hood for damages and defects before installation. Appearance aws of the hood found
after installation and not affecting hood performance is not covered under our warranty for returns or exchanges. Service visits not covered under warranty will carry a service charge.
Before Installation: Return for exchange or refund (please see above for acceptable returns).
After Installation: NO exchange or refund.
If you need any assistance, please contact us at 800 394 4020 or email support@kitchenhooods.ca .
Please have your order number and model of the range hood ready. This information will help them better
respond to your request.
If you need replacement parts, we recommend that you only use genuine parts. Our accessories and parts are
engineered and designed specically for this series of range hood, each is rigorously tested assuring the utmost
in durability and reliability, providing a factory match, factory-installed appearance and functionality tailored to
Contact Us
Disclaimer
The information in this document is subject to change without notice, please contact your local reseller for updated details.
Page 12
Professional Range Hood
VICTORY
Model:
TWISTER MAX
Burnaby BC Canada
www.KitchenHoods.ca
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