Victorinox Dive Master 500M User Manual

I N ST RU CT I ON S A N D WA RR AN T Y

F O R

C H RO NO GR A P H S

English 2-30
Français 31-61
Español 62-91
Brasileiro 92-117

118-141
142-165
166-190
191-214
215-239

Authorized service centers 240-249

USA and Canada Repair Coupon 251-252

1

English Summary

VICTORINOX SWISS ARMY
INSTRUCTIONS FOR USE AND LIMITED WARRANTY

I. GENERAL INFORMATION 3

Disposal of used batteries 3
How to find the calibre of your
timepiece 4
Special recommendations 4

II. CHRONOGRAPH FUNCTIONS

Use of the chronograph 5

III. INSTRUCTIONS FOR USE

QUARTZ CHRONOGRAPHS
Calibre ETA 251.262 6

Calibre ETA 251.262 INVERSE 7
Visual Countdown 8
Calibre ETA 251.272 10
Calibre ETA 251.471 12
Calibre ETA G10.211 14

IV. INSTRUCTIONS FOR USE

MECHANICAL CHRONOGRAPHS
Calibre ETA A07.211 16

Calibre ETA 7750 17
Calibre ETA 7753 19

2

V. SPECIFIC SECTION

Rotating bezel with countup
function 20
Rotating bezel with countdown
function 21
Tachymeter feature 21
Telemeter feature 22
Water resistance 23

VI. INTERNATIONAL WARRANTY 24

VII. NORTH AMERICAN WARRANTY

Three-year limited warranty 27
Repair

coupon 251

VIII. AUTHORIZED SERVICE CENTERS

240

General information English

I. GENERAL INFORMATION

Congratulations on having chosen a Victorinox Swiss Army timepiece. To ensure
your timepiece operates perfectly, we recommend that you follow the advice given
in these instructions (All instruction manuals are also available on our website:
www.victorinoxswissarmy.com – Customer Service – User Manuals. For
Canada: www.swissarmy.com).

Your chronograph is fitted with either a screw-down or a “pull-out” crown. In order
to establish which, gently try to pull out the crown to position 2, if that works, your
timepiece is fitted with a “pull-out” crown. If not, use your thumb and forefinger to
apply mild pressure on the crown, while rotating towards you to release it. If it does
so, you have a screw-down crown.

After use, push the crown back in or screw it down until it is secure in

order to maintain the water resistance of your timepiece.

Quartz timepieces are battery-operated. When the battery is exhausted, we
recommend that you have it replacedimmediately at an authorized Victorinox Swiss
Army Service Center where the water resistance of your timepiece will also be
checked. The battery is not covered by the warranty.

COLLECTION AND DISPOSAL OF QUARTZ TIMEPIECE BATTERIES*

This symbol indicates that this product must not be thrown away with
household rubbish. It must be disposed of at an authorized battery
disposal point. By doing so you will be protecting the environment and
human health. Recycling conserves natural resources.

*Applicable in EU member countries and countries with similar
legislation.

U.S. and

3

English General information

HOW TO FIND THE CALIBRE OF YOUR TIMEPIECE

Todetermine the calibre of your Victorinox Swiss Army Timepiece, please look at the
reference number engraved on the caseback and find the corresponding calibre in
the Calibre Table in the annex or download it from our website:

www.victorinoxswissarmy.com / Customer Service.
For

U.S. and Canada: www.swissarmy.com.

SPECIAL RECOMMENDATIONS

– To avoid any errors, do not perform the DATE SETTING between 9:00 p.m. and

3:00 a.m. when the date mechanism is in action. Be careful not to confuse noon

and midnight.

– Never operate chronographs pushers or crown when your timepiece is

under water or if it is wet and ensure that the crown and pushers are
properly pushed back or screwed down after each use.

– We recommend that you have the water resistance of your timepiece checked

at an authorized Victorinox Swiss Army Service Center every 18 months or
whenever the timepiece case is opened.

4

Chronograph functions English

II. CHRONOGRAPH FUNCTIONS

USE OF THE CHRONOGRAPH

Single Event:

1. Press pusher A to start the chronograph.
2 Press pusher A again to stop the chronograph.

3. Press pusher B to reset to zero.

ADD function (additional timings: each time you
stop the counter, the time is stopped and does not
take into consideration the elapsed time):

1. Press pusher A to start the chronograph.

2. Press pusher A to stop the chronograph and read the time.

3. Press pusher A again and read the additional timing... and so on.

4. Press pusher B to reset to zero.

A

B

SPLIT function (the split time function
continuing timing). This function is not available for mechanical chronographs:

1. Press pusher A to start the chronograph.

2. Press pusher B to display an intermediate time, the chronograph will continue
timing.

3. Press pusher B again to catch up with timing.

4. Press pusher A to end the timing.

5. Press pusher B to reset to zero.

is used to display an intermediate time while

5

English Quartz chronographs

III. INSTRUCTIONS FOR USE

III. QUARTZ CHRONOGRAPHS

CALIBRE ETA 251.262

Pushers:

A Chronograph start/stop
B Split timing, zero reset

Timepiece indication:

C Hours
D Minutes
E Seconds
F Date

Chronograph indication:

G 1/10th of a second counter
H 60-second counter
I 60-minute counter
J 12-hour counter

The crown has 3 positions:
1 Normal position

2 Time zone adjustment back and forth, date setting
3 Hour and minute setting, stop

6

second

Quartz chronographs English

CALIBRE ETA 251.262 INVERSE

Pushers:

A Chronograph start/stop
B Chronograph zero/reset

Crowns:

C Time setting crown
D Countdown setting crown

Timepiece indication:

E Hours
F Minutes
G Date
H Visual Countdown ring with 60-minute scale

Chronograph indication:

I 1/10th of a second counter
J 60-second counter
K 60-minute counter
L 12-hour counter

The crown has 3 positions:
1 Normal position

2 Time zone adjustment back and forth, date setting
3 Hour and minute setting, stop second

7

English Quartz chronographs

VISUAL COUNTDOWN

When rotating the countdown setting crown, simply align
minutes on the inner bezel to be counted down with the
minute hand (i.e. 20 minutes).

When the minute hand reaches the triangle (0 minute),
20 minutes will have been counted down.

Note:

the countdown feature works for a duration between

1 and 60 minutes.

FOR CALIBRE ETA 251.262
AND CALIBRE ETA 251.262 INVERSE

SETTING THE TIME

1. Pull out the crown to position 3. The seconds hand will stop.
Remember the date advances at 12:00 midnight, not 12:00 noon.

2. Turn the crown to position hands to the desired time.

3. Push the crown back to position 1.

SETTING THE TIME ZONE

1. Pull out the crown to position 2.

2. Turn the crown back or forth to reach a new time zone.

3. Push the crown back to position 1.

8

Quartz chronographs English

SETTING THE DATE

1. Pull out the crown to position 2.

2. Turn the crown and the hour hand back or forth until the desired date is reached.

3. Push the crown back to position 1.

SETTING THE COUNTERS TO ZERO

12-hour counter:

1. Pull out the crown to position 2.

2. Press pusher A to adjust 12-hour hand to zero.

60-minute counter:

1. Pull out the crown to position 2.

2. Press pusher B to adjust 60-minute hand to zero.

60-second counter:

1. Pull out the crown to position 3.

2. Press pusher A to adjust the second hand to zero.

1/10th of a second counter:

1. Pull out the crown to position 3.

2. Press pusher B to adjust 1/10th of a second hand to zero.

9

English Quartz chronographs

CALIBRE ETA 251.272

Pushers:

A Chronograph start/stop
B Split timing, zero reset

Timepiece indication:

C Hours
D Minutes
E Seconds
F Date

Chronograph indication:

G 1/10th of a second counter
H 60-second counter
I 30-minute counter

The crown has 3 positions:
1 Normal position

2 Time zone adjustment back and forth, date setting
3 Hour and minute setting, stop second

SETTING THE TIME

1. Pull out the crown to position 3. The seconds hand will stop.
Remember the date advances at 12:00 midnight, not 12:00 noon.

2. Turn the crown to position hands to the desired time.

10

Quartz chronographs English

3. Push the crown back to position 1.

SETTING THE TIME ZONE

1. Pull out the crown to position 2.

2. Turn the crown back or forth to reach a new time zone.

3. Push the crown back to position 1.

SETTING THE DATE

1. Pull out the crown to position 2.

2. Turn the crown and the hour hand back or forth until the desired date is reached.

3. Push the crown back to position 1.

SETTING THE COUNTERS TO ZERO

30-minute counter:

1. Pull out the crown to position 2.

2. Press pusher B to adjust 30-minute hand to zero.

60-second counter:

1. Pull out the crown to position 3.

2. Press pusher A to adjust 60-second hand to zero.

1/10th of a second counter:

1. Pull out the crown to position 3.

2. Press pusher B to adjust 1/10th of a second hand to zero.

11

English Quartz chronographs

CALIBRE ETA 251.471

Pushers:

A Chronograph start/stop
B Split timing, zero reset

Timepiece indication:

C Hours
D Minutes
E Seconds
F Date

Chronograph indication:

G 1/10th of a second counter
H 60-second counter
I 30-minute counter

The crown has 3 positions:
1 Normal position

2 Time zone adjustment back and forth, date setting
3 Hour and minute setting, stop second

SETTING THE TIME

1. Pull out the crown to position 3. The seconds hand will stop.
Remember the date advances at 12:00 midnight, not 12:00 noon.

2. Turn the crown to position hands to the desired time.

12

Quartz chronographs English

3. Push the crown back to position 1.

SETTING THE TIME ZONE

1. Pull out the crown to position 2.

2. Turn the crown back or forth to reach a new time zone.

3. Push the crown back to position 1.

SETTING THE DATE

1. Pull out the crown to position 2.

2. Turn the crown and the hour hand back or forth until the desired date is reached.

3. Push the crown back to position 1.

SETTING THE COUNTERS TO ZERO

30-minute counter:

1. Pull out the crown to position 2.

2. Press pusher B to adjust 30-minute hand to zero.

60-second counter:

1. Pull out the crown to position 3.

2. Press pusher A to adjust 60-second hand to zero.

1/10th of a second counter:

1. Pull out the crown to position 3.

2. Press pusher B to adjust 1/10th of a second hand to zero.

13

English Quartz chronographs

CALIBRE ETA G10.211

Pushers:

A Chronograph start/stop
B Split timing, zero reset

Timepiece indication:

C Hours
D Minutes
E Seconds
F Date

Chronograph indication:

G 1/10th of a second counter
H 60-second counter
I 30-minute counter

The crown has 3 positions:
1 Normal position

2 Date setting
3 Hour and minute setting, stop second

SETTING THE TIME

1. Pull out the crown to position 3. The seconds hand will stop.
Remember the date advances at 12:00 midnight, not 12:00 noon.

2. Turn the crown to position hands to the desired time.

14

Quartz chronographs English

3. Push the crown back to position 1.

SETTING THE DATE

1. Pull out the crown to position 2.

2. Turn the crown counter-clockwise until the desired date is reached.

3. Push the crown back to position 1.

SETTING THE COUNTERS TO ZERO

30-minute counter:

1. Pull out the crown to position 3.

2. Press pusher A to adjust 30-minute hand to zero.

60-second counter:

1. Pull out the crown to position 2.

2. Press pusher B to adjust 60-second hand to zero.

1/10th of a second counter:

1. Pull out the crown to position 2.

2.

Press pusher A to adjust 1/10th of a second hand to zero.

15

English Mechanical chronographs with self-winding movement

IV. INSTRUCTIONS FOR USE

IV. MECHANICAL CHRONOGRAPHS (SELF-WINDING)

Mechanical self-winding timepieces wind themselves automatically when worn on
the wrist. If your chronograph stops or is not worn sufficiently, the movement will
have to be wound manually by turning the crown back and forth a few times.

CALIBRE ETA AO7.211 (VALGRANGES)

Pushers:

A Chronograph start/stop
B Zero reset

Timepiece indication:

C Hours
D Minutes
E Seconds
F Date

Chronograph indication:

G 60-second counter
H 30-minute counter
I 12-hour counter

16

Mechanical chronographs with self-winding movement English

The crown has 3 positions:
1 Normal position, occasional winding

2 Date setting
3 Hour and minute setting, stop second

SETTING THE TIME

1. Wind the movement if necessary by turningthe crown back and forth (position 1).

2. Pull out the crown to position 3. The seconds hand will stop.
Remember the date advances at 12:00 midnight, not 12:00 noon.

3. Turn the crown to position hands to the desired time.

4. Push the crown back to position 1.

SETTING THE DATE

1. Pull out the crown to position 2.

2. Turn the crown clockwise until the desired date is reached.

3. Push the crown back to position 1.

CALIBRE ETA 7750 (VALJOUX)

Pushers:

A Chronograph start/stop
B Zero reset

Timepiece indication:

C Hours

17

English Mechanical chronographs with self-winding movement

D Minutes
E Seconds
F Date

Chronograph indication:

G 60-second counter
H 30-minute counter
I 12-hour counter

The crown has 3 positions:
1 Normal position, occasional winding

2 Date setting
3 Hour and minute setting,stop second

SETTING THE TIME

1. Wind the movement if necessary.

2. Pull out the crown to position 3. The seconds hand will stop.
Remember the date advances at 12:00 midnight, not 12:00 noon.

3. Turn the crown to position hands to the desired time.

4. Push the crown back to position 1.

SETTING THE DATE

1. Wind the movement if necessary.

2. Pull out the crown to position 2.

3. Turn the crown clockwise until the desired date is reached.

Note: The correction of the date is not possible between 8:00 p.m. and 2:00 a.m.

18

Mechanical chronographs with self-winding movement English

4. Push the crown back to position 1.

CALIBRE ETA 7753 (VALJOUX)

Pushers:

A Chronograph start/stop
B Zero reset
C Rapid date corrector

Timepiece indication:

D Hours
E Minutes
F Seconds
G Date

Chronograph indication:

H 60-second counter
I 30-minute counter
J 12-hour counter

The crown has 2 positions:
1 Normal position, occasional winding

2 Hour and minute setting, stop second

19

English Specific section

SETTING THE TIME

1. Wind the movement if necessary.

2. Pull out the crown to position 2. The seconds hand will stop.
Remember the date advances at 12:00 midnight, not 12:00 noon.

3. Turn the crown to position hands to the desired time.

4. Push the crown back to position 1.

SETTING THE DATE

1. Wind the movement if necessary.

2. Push the date corrector (pusher C) until the requested date appears.

Note: the correction of the date is not possible between

V. SPECIFIC SECTION

ROTATING BEZEL WITH COUNTUP
FUNCTION

When a scale is going from 5 to 60 (clockwise
incrementation) we may use the bezel as a
counter, to count up to 60 minutes.

The rotating bezel enables divers to measure
both dive time and any other lapse of time. To
measure time, simply turn the bezel to align the
triangle (0 or 60) of the scale on the minute

20

8:30 p.m. and 2:00 a.m.

Specific section English

hand of the timepiece. The position of this hand in relation to the bezel will then
indicate the time elapsed since setting the bezel.

ROTATING BEZEL WITH COUNTDOWN
FUNCTION

When a scale starts at 55 to 0 (counter-clock­wise incrementation) we may use the bezel as a
countdown timer.

Simply turn the bezel clockwise to align the
number of minutes to be counted down on the
minute hand of the timepiece. The position of
this hand in relation to the bezel will then indi­cate how many minutes are left to be counted
down.

Note: the countdown feature works for a duration between 1 and 60 minutes.

TACHYMETER FEATURE

The tachymeter feature allows you to measure the speed of an object moving at
constant speed. Start the chronograph and stop it after a certain distance covered
(1 km or 1 mile for example). The chronograph hand indicates a figure on the
tachymeter scale corresponding to the speed in km/h or miles/h

(mph).

21

English Specific section

TELEMETER FUNCTION

The telemeter scale measures the distance of a
phenomenon which is first visible and then audi­ble. The chronograph hand is released at the
instant the phenomenon is seen and stopped
when the sound is heard. Its position on the
scale shows, at a glance, the distance, in kilo­meters, separating the phenomenon from the
observer.

The telemeter is so graduated that the sound
travels at a speed of 330.7 meters (approx.

1084.97

feet) / second, that is 1 km (approx.

0.62137 miles) in 3 seconds.

If we want to know at which distance a thunder
storm is taking place, for example, the chrono­graph hand is activated as soon as the flash of
lightening is visible. When the crash of thunder
is audible, the chronograph hand is stopped.The
hand indicates on the telemeter scale the
distance between the observer and where the
phenomenon has taken place.

22

Specific section English

WATER RESISTANCE

CLASSIFICATION: Timepieces are classified by their degree of water resistance,

which roughly translates to the following (1 meter = 3.28 feet).
All Victorinox Swiss Army chronograph timepieces are water-resistant from

100 meters to 500 meters. Check the details on the back of your Victorinox Swiss
Army timepiece case and read the following information carefully:

Water resistant to 100 meters (330 feet/10 ATM). Suitable for swimming
or snorkelling.

Water resistant to 300 meters (990 feet/30 ATM). Suitable for scuba
diving.

Water resistant to 500 meters (1650 feet/50 ATM). Appropriate for serious
deep water diving.

The water resistance of your timepiece cannot be guaranteed indefinitely,
considering that joints may age, crowns or pushers may sustain knocks and climate
or temperature may vary. We therefore recommend that you have the water

resistance of your timepiece checked at an authorized Victorinox Swiss Army
Service Center every 18 months or whenever the timepiece case is opened.

METER/BAR CORRELATION

Meter and bar measurements are different things: under water, the water pressure
is added to the air pressure above; a depth of 10 meters corresponds to 1 bar of
water pressure and 1 bar of atmospheric pressure above water level, therefore
2 bars in total.

23

English International warranty

VI. INTERNATIONAL WARRANTY

THREE-YEAR LIMITED WARRANTY

This international warranty is valid for all consumers not resident in the U.S. or
Canada.

For consumers living in the United States or Canada, please refer to

page 27 (North American warranty instructions).

Victorinox Swiss Army Watch SA provides a three (3) year warranty (the Warranty
Period) from the date of purchase against faulty materials and manufacturing.In the
event of any such defect, we undertake to repair your
for an identical or similar timepiece, at our expense, by way of sole and exclusive
compensation. All implied warranties, including warranties of fitness and
merchantability are limited to the Warranty Period.

The international warranty is valid only if the warranty certificate is duly completed,
dated and stamped by an approved Victorinox Swiss Army Watch SA dealer.

All timepieces that
changes, must be repaired by a Victorinox Swiss Army Watch SA authorized service
centre. The warranty is null and void if the case has been opened by any person
other than a member of an approved service centre, because improper resealing
compromises water resistance.

The warranty to exchange or replace expires three (3) years after the date of
purchase.

24

fulfill the terms and conditions of our warranty, including battery

timepiece or to exchange it

International warranty English

The warranty does not cover:
– The life of the battery.
– Damage, caused by ageing, normal use or changes in

color,to the strap (leather,
textile, rubber), the glass (scratches), the bezel, the case or any other part not
expressly mentioned.

– Damage indirectly caused by abnormal use or misuse (non-compliance with the

instructions for use) or resulting from carelessness, negligence or accidents
(bangs/knocks).

This warranty carries specific legal rights. This warranty is exclusive and replaces
any other written, oral or implied warranty of quality and performance. Any other
warranty, including any warranty implied by a dealer or any implied warranty of
suitability for a particular use, is therefore excluded. The legislation of your country
may provide you with additional rights.

Victorinox SwissArmy Watch SA and its partners may not be held responsible to you
or to any third party for any exceptional, indirect, secondary or resultant damage,
whether on account of a contract, a harmful act, negligence, risk or other liability.
Some countries do not accept exclusions or limitations to the length of warranty, or
exclusions or limitations regarding secondary or consequential damages, so that
the above limitations and exclusions will not be applicable.

25

English International warranty

INSTRUCTIONS REGARDING REPAIRS

Your approved local Victorinox Swiss Army Watch SA service centre can repair your
timepiece in accordance with the above terms and conditions. Your Victorinox Swiss
Army Watch SA distributor will provide the necessary after-sales service. To obtain
information on your local distributor, send an e-mail

to:
[e-mail],
consult our website, www.victorinoxswissarmy.com,
or call the Victorinox Swiss Army Watch SA office on [phone].

PRECAUTION:

The water resistance of your timepiece cannot be guaranteed indefinitely, consid­ering that joints may age, crowns or pushers may sustain knocks and climate or
temperature may vary. We therefore recommend that you have the water

resistance of your timepiece checked at an approved Victorinox Swiss Army
Watch SA service center every 18 months or whenever the
opened.

Never operate chronographs pushers or crown when your timepiece is
under water or if it is wet and ensure that the crown and pushers are proper­ly pushed back or screwed down after each use.

26

timepiece case is

North American warranty English

VII. NORTH AMERICAN LIMITED WARRANTY

IVI.

(VALID FOR U.S. AND CANADA ONLY)

This North American warranty is valid only for consumers living in the

United States or Canada.

For consumers not resident in the U.S. or Canada, please refer to page 13 or to the
international warranty instructions that you can find under
www.victorinoxswissarmy.com.

THREE-YEAR LIMITED WARRANTY

Victorinox Swiss Army, Inc. warrants, for a period of three years (the “Warranty
Period”) from the date of original purchase, the hands, movement and dial face
plate of this timepiece to be free from defects in material and workmanship.

Only timepieces purchased at Authorized Victorinox Swiss Army retailers are
covered under warranty. Excluded from warranty coverage is any damage to the
band, crystal (glass), battery and any other part of the timepiece not expressly
warranted herein, as well as damage caused by abnormal or unreasonable use. All
implied warranties, including warranties of fitness and merchantability are limited
to the Warranty Period.

All timepieces submitted for repair under warranty must meet our warranty
requirements and must be repaired by a Victorinox Swiss Army Authorized Service
Center.

The warranty becomes null and void if the case-back is opened (for repair or battery
replacement) by anyone other than an Authorized Service Center because improper
resealing compromises water resistance. This warranty gives you specific legal
rights. Additional rights may be available under the laws of your State or Province.

27

English North American warranty

REPAIRS

Any Victorinox Swiss Army Authorized Service Center may repair your timepiece.
Visit our website at www.swissarmy.com for a complete listing of Authorized

Service Centers or call us at 800-442-2706 (

U.S.) or 800-665-4095 ext. 4127

(Canada).
Please allow 4-6 weeks for the return of your timepiece.

WARRANTY REPAIR

If your Victorinox Swiss Army timepiece has a manufacturer’s defect covered by our
warranty, we will repair or replace it, at our option, without charge. Please ship all
timepieces to the Authorized Service Center in appropriate protective packaging
and include the information below. It is recommended that you insure and track
shipments.

– Your name, address, phone number and e-mail address (optional).
– The enclosed warranty repair coupon

retailer or the original retail purchase receipt.

– A brief description of the problem or repairs needed.
While there is no

charge for repair or replacement of the timepiece during the
Warranty Period,a check in the amount of $10.00 payable to the Authorized Service
Center must accompany the timepiece to cover shipping, handling, insurance and
related costs. Alternatively, if you purchased the timepiece in California, you may
return it to the retailer from whom it was purchased and the repair will be handled
without the $10.00 handling charge.

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(see last page) date-stamped by your

North American warranty English

OUT OF WARRANTY REPAIR

A damaged timepiece not covered by our warranty can be repaired by one of our
Authorized Service Centers. Note that repair costs and handling charges may apply.
Include your name, address, phone number and e-mail address (optional) with your
timepiece, along with a brief description of the problem or repairs needed.

AUTHORIZED SERVICE CENTERS

Timepieces in need of repair (warranty and non-warrantied) may be sent to any of
the appropriate following locations:

Diamond Timepiece Repairs

– Authorized diamond service centers are noted with .
– Repair of diamond dial or bezel – Authorized diamond service center.
– Repair of diamond dial or bezel, as well as another repair – Authorized diamond

service center.

– All other repairs not related to the diamonds – Any authorized service center.

Dive Master 500M Timepiece Repairs

– Authorized 500M timepiece service centers are noted with .

All other timepieces in need of repair can be sent to any authorized service cen­ter.

29

English North American warranty

Please include the following information:
– Your name or a contact name
– Full shipping address, including any department number (no P.O. Boxes, please)
– Telephone number
– E-mail address (optional)
– Proof of purchase, if under warranty
– Brief description of problem or repairs needed.

Please ship insured and via trackable means (i.e. UPS,

U.S. Certified Mail or
Registered Insured Mail). A shipping and handling fee of $10.00 is applied to all
timepieces sent for repair.

Purchased from Repair Coupon (see last page): To be detached and submitted
with timepiece only when timepiece is returned for repair covered by the warranty.

As a member of the Victorinox Swiss Army family, we would like to invite you
to sign-up online at www.swissarmy.com to receive the latest news and
product information.

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Authorized service centers

VIII. AUTHORIZED SERVICE CENTERS

The complete list of Authorized Service Centers (Europe, Asia/Pacific, Middle East,
Africa, Oceania, Central and SouthAmerica, Canada,Caribbean, U.S.) is available on
our website:

www.victorinoxswissarmy.com – customer service – authorized service center
For U.S. and Canada: www.swissarmy.com

U.S. AUTHORIZED SERVICE
CENTERS

California

Rafael Jewelers, Inc.,1200 4th Street
San Rafael, CA 94901, 415-453-3580

Colorado

Matheu's Watch Repair
9315 Dorchester Street, Unit 106
Highlands Ranch, CO 80129
303-471-TIME (8463)
www.matheusfinewatches.com

Matheu's Watch Repair
P.O. Box 2606, 324 S. Main Street
Breckenridge, CO 80424
970-453-TIME (8463), 800-909-5693

240

Connecticut

Victorinox Swiss Army,VSAI Service
Center, Main Lobby Reception
7 Victoria Drive
Monroe, CT 06468-1212
800-442-2706

Drop-off or mail service available

Florida

SWISStime Care Inc
5200 Blue Lagoon Drive, Ste 260
Miami, FL 33126, 305-262-4888

Indiana

Kokomo Watch Co., at Palmer’s
101 E. Sycamore, Kokomo, IN 46901
765-452-2505, 800-207-1251

Authorized service centers

Massachusetts

Watches, Etc., 548 Washington Street
Wellesley, MA 02482, 781-237-1620
Fax: [phone]
www.watches-etc.com

The Watchmaker
379 Main Street Stoneham, MA 02180
888-852-6969, Fax: [phone]
[e-mail]
www.thewatchmaker.com

Michigan

Dion's World of Watches
4301 Orchard Lake Rd, Suite 175
West Bloomfield, MI 48323
248-539-1181
[e-mail]

Ohio

Mt. Washington Jewelers
2107 Beechmont Avenue
Cincinnati, OH 45230
513-231-8735, Fax: [phone]
[e-mail]

Texas

Crouch Watch Repair
212 Oak Branch Trail
Waxahachie, TX 75167
972-938-0465

Virginia

Anytime Watch Repair
4437 Brookfield Corporate Drive
Suite 103, Chantilly, VA 20151
703-818-8007, Fax: [phone]

Washington

The Watchworks, 603 Stewart Street
Suite 915, Seattle, WA 98101
206-682-7467, Fax: [phone]
[e-mail]

241

Authorized service centers

CANADIAN AUTHORIZED
SERVICE CENTERS

Canada

Helvetia Watch Service
1100 La Gauchetiere W, Suite 267
Box 208, Montreal, Quebec, H3B 2S2
514-861-2985, Fax [phone]

Time Central,
4 St. Regis Crescent North
North York, Ontario M3J 1Z2
416-633-2050 ext 24
416-630-9796 fax
800-457-7928
[e-mail]

Time & Gold, 565 West Georgia Street
Vancouver, British Columbia
V6B 1Z5, 604-683-1812
Fax [phone]

Watch Service Centre of Canada
40 Hayden Street
Toronto, Ontario M4Y 1V8
416-595-9709, Fax: [phone]

242

ASIA / PACIFIC

Brunei

see Malaysia

China

Victorinox China Ltd
8th Floor, Building # 18
No. 599 East Yunling Road
Shanghai 200062
Phone: [phone]
Fax [phone]
[e-mail]

Hong Kong

Victorinox Hong Kong Ltd.
General Post Office Box 314
Room 801-803, 8/F., Lu Plaza
2 Wing Yip Street, Kwun Tong
Kowloon-Hong Kong
Phone: [phone]/ 0212
Fax: [phone]
[e-mail]

India

Victorinox India (P) Ltd, 91C/2C
Mittal Towers, Nariman Point
400 021 Mumbai

Authorized service centers

Phone: [phone]
Fax [phone]
[e-mail]

Indonesia

PT Gilang Agung Persada
Artha Graha, 25th Floor, Jl. Jend.
Sudirman Kav. 52-53, 12190 Jakarta
Phone: [phone]
Fax: [phone]
[e-mail]

Japan

Victorinox Japan Inc.
3-18-5, Nishi-azabu, Minato-ku
106-0031 Tokyo
Phone: [phone]
Fax: [phone]
[e-mail]

Korea

Gallery O’Clock A/S Center
Speciality Contractors Hall
23/F, 395-70 Shindaebang-dong
Dongjak-gu, Seoul, 156-714
Phone: [phone]

Malaysia / Brunei

BMI Service Centre, Menara Panglobal
12th Floor, No. 8, Lorong P. Ramlee
50250 Kuala Lumpur, Malaysia
Phone: [phone]/6867
Fax: [phone]
[e-mail]

Nepal

TIME WORLD, Rama Griha
New Road, Kathmandu
Phone: [phone] / 00977 1
4232824, Fax: [phone]

Philippines

Watch Check, Shangri-La Plaza Mall
Unit 504, Level 5, Edsa corner
Shaw Blvd., Mandaluyong City
Phone: [phone],
[e-mail]

Singapore

FJ Benjamin Service Center
230 Orchard Road, #04-230
Faber House, Singapore 238854
Phone: [phone]
Fax: [phone]
www.fjbenjamin.com.sg

243

Authorized service centers

Taiwan

VICTORINOX HONG KONG LIMITED
TAIWAN BRANCH
4F, 261, Nanking East Road Sec. 3
Taipei 10550
Phone: [phone] ext 888
Fax: [phone]
[e-mail]

Thailand

OTM MANAGEMENT CO., LTD
23/8 11th Floor Sorachai Building
Sukhumvit 63 Road Wattana
10110 Bangkok
Phone: [phone]
Fax: [phone]
[e-mail]

MIDDLE EAST

Bahrain

Yaquby Stores, Bab Al-Bahrain Road
P.O. Box 158, Manama
Phone: [phone]
Fax: [phone]
[e-mail]

244

Iran

KISH BEHIN TRADING CO. LTD.
No. 1, Corner of 9th Str.
NASSR BLVD. (GISHA), Tehran 14467
0098-21-88274377
0098-21-88274325

Iraq

Ramaya Watches and Jewelry
Arasat al-hendia, St. no. 30
Bulding no. 84, Baghdad
Phone: [phone]
[e-mail]
[e-mail]

Israel

Karl Weiss Ltd., Victorinox – House,
Yaqum 60972
Phone: [phone]
Fax: [phone]
[e-mail]

Jordan

Time Center, Om Othaina str., Amman
Phone: [phone] / 530
[e-mail]

Authorized service centers

Kuwait

Jashanmal & Partners Ltd.
Al-Bahar Center, 4th Floor
Hawally
[phone]
[phone]

Lebanon

Ets. H. Atamian, Dora highway
Vartanian center, Third floor
P.O.Box: 80592 B.Hammoud, Beirut
Phone: [phone] - 256644

Pakistan

Al-Hatim Impex, Mr-2/43, Marriot
Road, 74000 Karachi
Phone: [phone] /
2437614/6817
Fax: [phone]
[e-mail]
Fax: [phone]

Sultanate of Oman

Al-Felaij Trading & Contracting
P.O. Box 2266, Ruwi Postal Code 112
Phone: [phone] / 10532
Fax: [phone]

United Arab Emirates

Rivoli Group, Mohd. Saleh Building
Al Fahidi Street, P.O. Box 121, Dubai
Phone: [phone]
Fax: [phone]

AFRICA

Algeria

Luxart Suisse, 2, rue Didouche
Mourad, Alger
Phone: [phone]
Fax: [phone]
[e-mail]

Botswana

see South Africa

Egypt

Time Trade,
Cairo branches:, El Korba, Citystars,
Maadi, First Mall, City Center Maadi

Alexandria branch:, San Stefano
After sales service
Phone: [phone], Fax [phone]

245

Authorized service centers

Libya

Golding Time Tacharukiat. Co
c/o Moftah, P.O Box 6199
Yamama Center, Gergarch Road
Tripoli
Phone/Fax: [phone]

Nigeria

Ships of Tarshish Ltd., Lafayette Mall
1436 Sanusi Fafunwa Street
Victoria Island, Lagos
Phone: [phone]
Fax: [phone]
[e-mail]

Republic of South Africa,

Cutlery Distributing Group (PTY) Ltd.
33 Darwin Ave Cr.
Aintree Ave., Savoy Estate
Johannesburg, South Africa
Phone: [phone]
Fax: [phone]
[e-mail]

246

Sudan

PC Shop, Plot 258 Gerif West
PO Box 98, Khartoum
Corner of Elsiteen Rd & Elshargie Rd
Tayef Riyadh, Khartoum
Phone: [phone]
Fax: [phone]
[e-mail]

OCEANIA

Australia

Sheldon & Hammond Pty.Ltd.
24 Salisbury Road
NSW 2077 Asquith
Phone: [phone]
Fax: [phone]
[e-mail]

Authorized service centers

CENTRAL AND SOUTH AMERICA

Argentina

SHHS, Tucumán St. No. 620 – 1st
floor, 1049 Buenos Aires City
Phone: [phone] / 8892
Fax: [phone]
[e-mail]

Bolivia

Victorinox Chile
Antonio Varas No. 1645
Providencia-Santiago, Chile,
Phone: [phone]
Fax: [phone],
http://www.victorinox.cl

Brazil

Victorinox do Brasil Com. Imp. Exp
Ltda., Rua Apotribu, N° 125 - Saúde
CEP 04302-000 Sao Paulo - SP
Phone: [phone]
Fax: [phone],
http://www.victorinox.com.br

Chile

Victorinox Chile
Antonio Varas No. 1645

Providencia-Santiago, Chile,
Phone: [phone]
Fax: [phone]
http://www.victorinox.cl

Colombia

ZAVICOL Ltd., Cra 15 No. 78-18
Bogota D.C.
Phone: [phone]
Fax: [phone]
[e-mail]

Costa Rica

Inversiones R.B.S.A.
Apartado 1262 - 1000, San José
Phone: [phone]
Fax: [phone]
http://www.victorinoxcr.com

Ecuador

Almacenes Juan Eljuri Cia Ltd, Ave.
Carlos Julio Arosemena, Km. 2.5
Guayaquil, Phone: [phone]
Fax: [phone]
[e-mail]

247

Authorized service centers

El Salvador

VENDOME S.A. de C.V., Paseo General
Escalon, Centro Comercial Galerias,
Local No. 114 «La Casona»
San Salvador
Phone: [phone]
Fax: [phone]

Guatemala

ABBY, Relojeria Joyeria, 20 calle 25­85 zona 10, Local 225, C.C. Galerias
La Pradera, Guatemala, C.A.
Phone: [phone]
Fax: [phone]
[e-mail]

Honduras

Vendome, Edificio Midence Soto #
920, P.O. Box 479, Tegucigalpa,
Phone: [phone]
Fax: [phone]

Mexico

Victorinox Mexico, Av. Hermanos
Serdan 717, Col. San Rafael Poniente
72029 Puebla
Phone: [phone]

248

Fax: [phone]
[e-mail]

Nicaragua

Vendome S.A. de C.V.
Centro Commercial Metrocentro,
Modulo C31, Managua
Phone: [phone]
Fax: [phone]

Panama

Motta Internacional, Apartado 0302­00395, Zona Libre de Colón, Colón,
Phone: [phone]
Fax: [phone]
[e-mail]

Paraguay

Monalisa SRL, Monsenor Rodriguez y
Carlos Antonio Lopez
Ciudad del Este
Phone: [phone]
Fax: [phone]

Victorino Sosa e Hijos S.A.C.I
Palma 419, Asunción
Phone: [phone]
Fax: [phone]
sosa@conexión.com.py

Authorized service centers

Peru

B & D Enterprises S.A.C.
Av. Angamos Oeste 1661, Lima 18,
Phone: [phone] / 3512
Fax: [phone]

Uruguay

LAFFITTE JOYEROS, Dr. Luis Alberto

Venezuela

CORAL C.A., Edificio Larco, Calle La
Limonera, Urb. La Trinidad
1080 Caracas
Phone: [phone] / 945
0121 / 942 1587
Fax: [phone]

[e-mail]
de Herrera 1290, Local 168,
Montevideo
Phone: [phone]
Fax: [phone],
[e-mail]

Authorized Service Centers are subject to change.

For the most updated listing go to www.victorinoxswissarmy.com

or for U.S. and Canada: www.swissarmy.com

249

250

English 2-30
Français 31-61
Español 62-91
Brasileiro 92-117

118-141
142-165
166-190
191-214
215-239

Authorized service centers 240-249

USA and Canada Repair Coupon 251-252

North American warranty / Warranty repair coupon

SAMPLE

THREE-YEAR LIMITED WARRANTY REPAIR COUPON
(U.S. AND CANADA)

Name:.........................................................................................................................................................................

Address:....................................................................................................................................................................

City:..............................................................................................................................................................................

State:..........................................................................................................................................................................

Zip:...............................................................................................................................................................................

Phone:........................................................................................................................................................................

E-mail:.......................................................................................................................................................................

앮

YES! I would like to receive e-mails from Victorinox Swiss Army. By check-

ing this box, I agree to receive future product news and announcements

electronically.

Problem or
Repairs Needed:

........................................................................................................................................................................................

........................................................................................................................................................................................

Purchased From Repair Coupon: To be detached and submitted with timepiece
only when timepiece is returned for repair covered by the warranty.

..................................................................................................................................................

251

Date of Purchase:

SAMPLE

North American warranty / Purchased from repair coupon

Retailer’s Stamp:

252

Printed in Switzerland 09.09

Chemin des Grillons 4 – P.O. Box 1840 – 2501 Biel-Bienne – Switzerland

VICTORINOX SWISS ARMY WATCH SA

www.victorinoxswissarmy.com

VICTORINOX SWISS ARMY, INC.

USA

7 Victoria Drive – P.O. Box 1212 – Monroe CT 06468-1212

Consumer Service: 800 442 2706

www.swissarmy.com

VICTORINOX SWISS ARMY CANADA

904 Magnetic Drive – North York, ON – M3J 2C4

Consumer Service: 800 665 4095 ext 4127

www.swissarmy.com

(North America, Asia/Pacific, Middle East, Africa, Central and South America)

V.03036.3