Victorinox Ambassador 241189, Air Boss 24832, Dive Master 241353, Dive Master 241354, Dive Master 241355 Instructions Manual

I N S T R U C T I O N S

A ND

WA R R A N T Y

English 2-19
Français 20-38
Español 39-57
Brasileiro 58-71

72-85

86-99
100-113
114-127
128-141

Authorized service centers 142-151

USA and Canada Repair Coupon 155-156

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English USA Basic VSA 24.9.2009 11:34 Page 1

VICTORINOX SWISS ARMY
INSTRUCTIONS FOR USE AND LIMITED WARRANTY

2

English Summary

I. GENERAL INFORMATION 3

Disposal of used batteries 3
Special recommendations 4

II. INSTRUCTIONS FOR USE

Setting the time 4
Setting the date 5
Manual or automatic winding 6

III. OTHER FUNCTIONS

2nd time zone 7
Dual time 7
Alarm 8
Visual countdown 9
GMT time scale 10
Rotating bezel
with countup function 11
with countdown function 11
Water resistance 12

IV. INTERNATIONAL WARRANTY 13

V. NORTH AMERICAN WARRANTY

3-year limited warranty 16
Repair coupon 155

VI. AUTHORIZED SERVICE CENTERS

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English USA Basic VSA 24.9.2009 11:34 Page 2

I. GENERAL INFORMATION

Congratulations on having chosen a Victorinox Swiss Army timepiece. To ensure
your timepiece operates perfectly, we recommend that you follow the advice given
in these instructions (All instruction manuals are also available on our website:
www.victorinoxswissarmy.com – Customer Service – User Manuals. For U.S. and
Canada: www.swissarmy.com).

Your timepiece is fitted with either a screw-down or a “pull-out” crown. In order to
establish which, gently try to pull out the crown to position 2, if that works, your
timepiece is fitted with a “pull-out” crown. If not, use your thumb and forefinger to
apply mild pressure on the crown, while rotating towards you to release it. If it does
so, you have a screw-down crown.

After use, push the crown back in or screw it down until it is secure in

order to maintain the water resistance of your timepiece.

Quartz timepieces are battery-operated. When the battery is exhausted, we
recommend that you have it replaced immediately at an authorized Victorinox Swiss
Army Service Center where the water resistance of your timepiece will also be
checked. The battery is not covered by the warranty.

COLLECTION AND DISPOSAL OF QUARTZ TIMEPIECE BATTERIES*

This symbol indicates that this product must not be thrown away with
household rubbish. It must be disposed of at an authorized battery
disposal point. By doing so you will be protecting the environment and
human health. Recycling conserves natural resources.

*Applicable in EU member countries and countries with similar
legislation.

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English USA Basic VSA 24.9.2009 11:21 Page 3

12 3

SPECIAL RECOMMENDATIONS

– To avoid any errors, do not perform the DATE SETTING between 9:00 p.m. and

3:00 a.m. when the date mechanism is in action. Be careful not to confuse noon

and midnight.

– Never operate pushers or crown when your timepiece is under water or if

it is wet and ensure that the crown and pushers are properly pushed back
or screwed down after each use.

– We recommend that you have the water resistance of your timepiece checked

at an authorized Victorinox Swiss Army Service Center every 18 months or
whenever the timepiece case is opened.

II. INSTRUCTIONS FOR USE

SETTING THE TIME

Quartz and self-winding timepieces

1. Pull out the crown to position 3.

2. Turn to the desired time. Remember the
date advances at 12:00 midnight, not
12:00 noon.

3. Push the crown back to position 1.
(Remember to screw it back down if you
have a screw-down model.)

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Manual winding timepieces

1. Wind the movement if necessary by turning
the crown a few times (position 1).

2. Pull out the crown to position 2.

3. Turn to the desired time. Remember the
date advances at 12:00 midnight, not
12:00 noon.

4. Push the crown back to position 1.
(Remember to screw it back down if you
have a screw-down model.)

SETTING THE DATE

Adjusting the date for some particular mechanical timepieces

– for Dive Master Mecha, ref. 241353 / 241354 / 241355 / 241356
– for Ambassador, ref. 241189 / 241075 / 241076
– for Air Boss Mach 5, ref. 24832 / 24833.

To determine the reference of your Victorinox Swiss Army timepiece, please look at
the number engraved on the caseback of your timepiece.

1. Wind the movement if necessary by turning the crown a few times (position 1).

2. Pull out the crown to position 3. Move the hands by turning the
crown counter-clockwise until you reach midnight, the calendar
date will change. Set the correct time.

3. Set the crown in position 2.

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Instructions for use: Setting the date English

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English USA Basic VSA 24.9.2009 11:21 Page 5

4. Turn it counter-clockwise to the desired date.

5. Push the crown back to position 1.

Adjusting the date and day for all other timepieces

(For timepieces with alarm and dual time features, please refer to the related
sections in Chapter III):

1. Pull out the crown to position 3. Turn the crown counter-clock-
wise to move hands until you reach midnight (as the calendar jump
phase is situated at 12:00 midnight or between 10:30 p.m. and
12:00 midnight) and then set the correct time.

2. Set the crown in position 2.

3. Turn it clockwise to the desired date.

4. Turn it counter-clockwise to the desired day (if your timepiece is fit­ted with this function).

5. Push the crown back to position 1.

MANUAL OR AUTOMATIC WINDING

Crown in position 1 (unscrewed)
Manual winding: You must wind any simple mechanical timepiece daily and at a

regular time in order to ensure the smooth running of your timepiece. All you have
to do is turn the crown back and forth until you feel a slight resistance. (To avoid
damaging the mechanism, do not over-wind.)

Automatic winding: Mechanical self-winding timepieces wind themselves
automatically when worn on the wrist. If your timepiece stops or is not worn

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English Instructions for use: Manual or automatic winding

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sufficiently, the movement will have to be wound manually by turning the crown
back and forth a few times.

III. OTHER FUNCTIONS

2ND TIME ZONE

The timepiece has 4 hands in the center (hour,
minute, second and 2nd time zone). The 2nd
time zone reading is indicated on the outer
scale of the dial (24 hours):

1. Pull out the crown to position 2.

2. Turn it counter-clockwise to set the 2nd
time zone.

3. Push the crown back to position 1 once the
desired time is set.

DUAL TIME

The timepiece has a second crown (C) located
at 4 o’clock. The 2nd time zone reading is
shown on the second subdial.

1. Pull out the small crown C to position 2.

2. Turn it counter-clockwise or clockwise to
set the 2nd time zone.

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Other functions: 2nd time zone / Dual time English

123

1

2

C

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3. Push the crown back to position 1 once the desired time is set.

Setting the date (for timepieces with dual time function)

1. Pull out the crown to position 3. Turn the crown clockwise to move

hands until you reach midnight (as the calendar jump phase is sit­uated at 12:00 midnight) and then set the correct time.

2. Set the crown in position 2.

3. Turn it clockwise to the desired date.

4. Push the crown back to position 1.

ALARM

The alarm can be set to operate only within a period of 12 hours in relation to when
it is set. Setting the alarm hands on the dial subdivisions between the numerals
allows accurate setting at 15 minute intervals.

Setting the alarm time:

1. Pull out the crown to position 2.

2. Move the crown clockwise to set the alarm
time.

3. Push the crown back to position 1 once the
desired alarm time is set.

Switching on the alarm:

Pull out the alarm pusher (A) to position 2. The
activation of the alarm is confirmed by a beep.

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English Other functions: Alarm

1

2

A

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Switching off the alarm

Push back the alarm pusher (A) to position 1. Alarm is switched off.

Setting the date (for timepieces with alarm function)

1. Pull out the crown to position 3. Turn the crown clockwise to move

hands until you reach midnight (as the calendar jump phase is sit­uated at 12:00 midnight).

2. Set the crown in position 2. Turn it counter-clockwise to the

desired date and then set the correct time.

3. Push the crown back to position 1.

VISUAL COUNTDOWN

To determine if you have the visual countdown fea­ture, look at the timepiece dial. You will see an inner
bezel. If it has a triangle at 12 o’clock with numerals
counting down clockwise from 60, you have the
visual countdown feature.

When rotating the countdown setting crown (A), sim­ply align minutes on the inner bezel to be counted
down with the minute hand (i.e. 20 minutes).

When the minute hand reaches the triangle
(0 minute), 20 minutes will have been counted
down.

Note: the countdown feature works for a duration
between 1 and 60 minutes.

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Other functions: Visual countdown English

A

A

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GMT TIME SCALE

Using the rotating crown (A), rotate inner bezel to select the time zone where you
currently are and align it with “City” marking at 12 o’clock.

Note: GMT time is on a 24 hour military time scale.

To set the GMT time (hand with special arrow)

1. Pull out crown C to position 2 and rotate it
clockwise to adjust the GMT arrow hand to
your local time. (Example: 7 p.m. is
19 hours military time.)

2. Push in crown C to position 1.

To read the GMT time in other cities

Select any city on the bezel and rotate crown
A until it is aligned with “City” marking at 12
o’clock. The GMT hand (special arrow) will
indicate the time in this zone.

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English Other functions: GMT time scale

1 2 3

C

A

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ROTATING BEZEL WITH COUNTUP
FUNCTION

When a scale is going from 5 to 60 (clockwise
incrementation) we may use the bezel as a
counter, to count up to 60 minutes.

The rotating bezel enables divers to measure
both dive time and any other lapse of time. To
measure time, simply turn the bezel to align
the triangle (0 to 60) on the scale to the
minute hand of the timepiece. The position of
this hand in relation to the bezel will then indi­cate the time elapsed since setting the bezel.

ROTATING BEZEL WITH COUNTDOWN
FUNCTION

When a scale starts at 55 to 0 (counter-clock­wise incrementation) we may use the bezel as
a countdown timer.

Simply turn the bezel clockwise to align the
number of minutes to be counted down to the
minute hand of the timepiece. The position of
this hand in relation to the bezel will then
indicate how many minutes are left to be
counted down.

Note: the countdown feature works for a duration between 1 and 60 minutes.

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Other functions: Rotating bezel English

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WATER RESISTANCE

CLASSIFICATION: Timepieces are classified by their degree of water resistance,

which roughly translates to the following (1 meter = 3.28 feet).
All Victorinox Swiss Army timepieces are water-resistant from 30 meters to

500 meters. Check the details on the back of your Victorinox Swiss Army timepiece
case and read the following information carefully:

Water resistant to 30 meters (100 feet, 3 ATM). Will withstand rain or
splashes of water and accidental immersion, but should not be worn while
showering, swimming or diving.

Water resistant to 50 meters (165 feet, 5 ATM). Suitable for showering or
swimming in shallow water.

Water resistant to 100 meters (330 feet/10 ATM). Suitable for swimming
or snorkelling.

Water resistant to 300 meters (990 feet/30 ATM). Suitable for scuba
diving.

Water resistant to 500 meters (1650 feet/50 ATM). Appropriate for serious
deep water diving.

The water resistance of your timepiece cannot be guaranteed indefinitely, consid­ering that joints may age, crowns or pushers may sustain knocks and climate or
temperature may vary. We therefore recommend that you have the water

resistance of your timepiece checked at an authorized Victorinox Swiss Army
Service Center every 18 months or whenever the timepiece case is opened.

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METER/BAR CORRELATION

Meter and bar measurements are different things: under water, the water pressure
is added to the air pressure above; a depth of 10 meters corresponds to 1 bar of
water pressure and 1 bar of atmospheric pressure above water level, therefore 2
bars in total.

IV. INTERNATIONAL WARRANTY

THREE-YEAR LIMITED WARRANTY

This international warranty is valid for all consumers not resident in the U.S. or
Canada.

For consumers living in the United States or Canada, please refer to

page 16 (North American warranty instructions).

Victorinox Swiss Army Watch SA provides a three (3) year warranty (the Warranty
Period) from the date of purchase against faulty materials and manufacturing. In the
event of any such defect, we undertake to repair your timepiece or to exchange it
for an identical or similar timepiece, at our expense, by way of sole and exclusive
compensation. All implied warranties, including warranties of fitness and
merchantability are limited to the Warranty Period.

The international warranty is valid only if the warranty certificate is duly completed,
dated and stamped by an approved Victorinox Swiss Army Watch SA dealer.

All timepieces that fulfill the terms and conditions of our warranty, including battery
changes, must be repaired by a Victorinox Swiss Army Watch SA authorized service
center. The warranty is null and void if the case has been opened by any person

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other than a member of an approved service center, because improper resealing
compromises water resistance.

The warranty to exchange or replace expires three (3) years after the date of
purchase.

The warranty does not cover:
– The life of the battery.
– Damage, caused by ageing, normal use or changes in color, to the strap (leather,

textile, rubber), the glass (scratches), the bezel, the case or any other part not
expressly mentioned.

– Damage indirectly caused by abnormal use or misuse (non-compliance with the

instructions for use) or resulting from carelessness, negligence or accidents
(bangs/knocks).

This warranty carries specific legal rights. This warranty is exclusive and replaces
any other written, oral or implied warranty of quality and performance. Any other
warranty, including any warranty implied by a dealer or any implied warranty of
suitability for a particular use, is therefore excluded. The legislation of your country
may provide you with additional rights.

Victorinox Swiss Army Watch SA and its partners may not be held responsible to you
or to any third party for any exceptional, indirect, secondary or resultant damage,
whether on account of a contract, a harmful act, negligence, risk or other liability.
Some countries do not accept exclusions or limitations to the length of warranty, or
exclusions or limitations regarding secondary or consequential damages, so that
the above limitations and exclusions will not be applicable.

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INSTRUCTIONS REGARDING REPAIRS

Your approved local Victorinox Swiss Army Watch SA service center can repair your
timepiece in accordance with the above terms and conditions.Your Victorinox Swiss
Army Watch SA distributor will provide the necessary after-sales service. To obtain
information on your local distributor, send an e-mail to:

[e-mail],
consult our website, www.victorinoxswissarmy.com,
or call the Victorinox Swiss Army Watch SA office on [phone].

PRECAUTION

The water resistance of your timepiece cannot be guaranteed indefinitely, consid­ering that joints may age, crowns or pushers may sustain knocks and climate or
temperature may vary. We therefore recommend that you have the water

resistance of your timepiece checked at an approved Victorinox Swiss Army
Watch SA service center every 18 months or whenever the timepiece case is
opened.

Never operate pushers or crown when your timepiece is under water or
if it is wet and ensure that the crown and pushers are properly pushed back
or screwed down after each use.

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V. NORTH AMERICAN LIMITED WARRANTY

V.

(VALID FOR U.S. AND CANADA ONLY)

This North American warranty is valid only for consumers living in the

United States or Canada.

For consumers not resident in the U.S. or Canada, please refer to page 13 or to the
international warranty instructions that you can find under
www.victorinoxswissarmy.com.

THREE-YEAR LIMITED WARRANTY

Victorinox Swiss Army, Inc. warrants, for a period of three years (the “Warranty
Period”) from the date of original purchase, the hands, movement and dial face
plate of this timepiece to be free from defects in material and workmanship.

Only timepieces purchased at Authorized Victorinox Swiss Army retailers are
covered under warranty. Excluded from warranty coverage is any damage to the
band, crystal (glass), battery and any other part of the timepiece not expressly
warranted herein, as well as damage caused by abnormal or unreasonable use. All
implied warranties, including warranties of fitness and merchantability are limited
to the Warranty Period.

All timepieces submitted for repair under warranty must meet our warranty
requirements and must be repaired by a Victorinox Swiss Army Authorized Service
Center.

The warranty becomes null and void if the case-back is opened (for repair or battery
replacement) by anyone other than an Authorized Service Center because improper
resealing compromises water resistance. This warranty gives you specific legal
rights. Additional rights may be available under the laws of your State or Province.

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REPAIRS

Any Victorinox Swiss Army Authorized Service Center may repair your timepiece.
Visit our website at www.swissarmy.com for a complete listing of Authorized

Service Centers or call us at 800-442-2706 (U.S.) or 800-665-4095 ext. 4127
(Canada).

Please allow 4-6 weeks for the return of your timepiece.

WARRANTY REPAIR

If your Victorinox Swiss Army timepiece has a manufacturer’s defect covered by our
warranty, we will repair or replace it, at our option, without charge. Please ship all
timepieces to the Authorized Service Center in appropriate protective packaging
and include the information below. It is recommended that you insure and track
shipments.

– Your name, address, phone number and e-mail address (optional).
– The enclosed warranty repair coupon (see last page) date-stamped by your

retailer or the original retail purchase receipt.

– A brief description of the problem or repairs needed.
While there is no charge for repair or replacement of the timepiece during the

Warranty Period, a check in the amount of $10.00 payable to the Authorized Service
Center must accompany the timepiece to cover shipping, handling, insurance and
related costs. Alternatively, if you purchased the timepiece in California, you may
return it to the retailer from whom it was purchased and the repair will be handled
without the $10.00 handling charge.

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OUT OF WARRANTY REPAIR

A damaged timepiece not covered by our warranty can be repaired by one of our
Authorized Service Centers. Note that repair costs and handling charges may apply.
Include your name, address, phone number and e-mail address (optional) with your
timepiece, along with a brief description of the problem or repairs needed.

AUTHORIZED SERVICE CENTERS

Timepieces in need of repair (warranty and non-warrantied) may be sent to any of
the appropriate following locations:

Diamond Timepiece Repairs

– Authorized diamond service centers are noted with .
– Repair of diamond dial or bezel – Authorized diamond service center.
– Repair of diamond dial or bezel, as well as another repair – Authorized diamond

service center.

– All other repairs not related to the diamonds – Any authorized service center.

Dive Master 500M Timepiece Repairs

– Authorized 500M timepiece service centers are noted with .

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All other timepieces in need of repair can be sent to any authorized service
center.

Please include the following information:
– Your name or a contact name
– Full shipping address, including any department number (no P.O. Boxes, please)
– Telephone number
– E-mail address (optional)
– Proof of purchase, if under warranty
– Brief description of problem or repairs needed.

Please ship insured and via trackable means (i.e. UPS, U.S. Certified Mail or
Registered Insured Mail). A shipping and handling fee of $10.00 is applied to all
timepieces sent for repair.

Purchased From Repair Coupon (see last page): To be detached and submitted
with timepiece only when timepiece is returned for repair covered by the warranty.

As a member of the Victorinox Swiss Army family, we would like to invite you
to sign-up online at www.swissarmy.com to receive the latest news and
product information.

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142

VI. AUTHORIZED SERVICE CENTERS

The complete list of Authorized Service Centers (Europe, Asia/Pacific, Middle East,
Africa, Oceania, Central and South America, Canada, Caribbean, U.S.) is available on
our website:

www.victorinoxswissarmy.com – customer service – authorized service center
For U.S. and Canada: www.swissarmy.com

Authorized service centers

U.S. AUTHORIZED SERVICE
CENTERS

California

Rafael Jewelers, Inc.,1200 4th Street
San Rafael, CA 94901, 415-453-3580

Colorado

Matheu's Watch Repair
9315 Dorchester Street, Unit 106
Highlands Ranch, CO 80129
303-471-TIME (8463)
www.matheusfinewatches.com

Matheu's Watch Repair
P.O. Box 2606, 324 S. Main Street
Breckenridge, CO 80424
970-453-TIME (8463), 800-909-5693

Connecticut

Victorinox Swiss Army, VSAI Service
Center, Main Lobby Reception
7 Victoria Drive
Monroe, CT 06468-1212
800-442-2706

Drop-off or mail service available

Florida

SWISStime Care Inc
5200 Blue Lagoon Drive, Ste 260
Miami, FL 33126, 305-262-4888

Indiana

Kokomo Watch Co., at Palmer’s
101 E. Sycamore, Kokomo, IN 46901
765-452-2505, 800-207-1251

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143

Massachusetts

Watches, Etc., 548 Washington Street
Wellesley, MA 02482, 781-237-1620
Fax: [phone]
www.watches-etc.com

The Watchmaker
379 Main Street Stoneham, MA 02180
888-852-6969, Fax: [phone]
[e-mail]
www.thewatchmaker.com

Michigan

Dion's World of Watches
4301 Orchard Lake Rd, Suite 175
West Bloomfield, MI 48323
248-539-1181
[e-mail]

Ohio

Mt. Washington Jewelers
2107 Beechmont Avenue
Cincinnati, OH 45230
513-231-8735, Fax: [phone]
[e-mail]

Texas

Crouch Watch Repair
212 Oak Branch Trail
Waxahachie, TX 75167
972-938-0465

Virginia

Anytime Watch Repair
4437 Brookfield Corporate Drive
Suite 103, Chantilly, VA 20151
703-818-8007, Fax: [phone]

Washington

The Watchworks, 603 Stewart Street
Suite 915, Seattle, WA 98101
206-682-7467, Fax: [phone]
[e-mail]

Authorized service centers

Agents 3 Basic VSA USA 30.9.2009 11:10 Page 143

CANADIAN AUTHORIZED
SERVICE CENTERS

Canada

Helvetia Watch Service
1100 La Gauchetiere W, Suite 267
Box 208, Montreal, Quebec, H3B 2S2
514-861-2985,

Fax [phone]

Time Central,
4 St. Regis Crescent North
North York, Ontario M3J 1Z2
416-633-2050 ext 24
416-630-9796 fax
800-457-7928
[e-mail]

Time & Gold, 565 West Georgia Street
Vancouver, British Columbia
V6B 1Z5, 604-683-1812
Fax [phone]

Watch Service Centre of Canada
40 Hayden Street
Toronto, Ontario M4Y 1V8
416-595-9709, Fax: [phone]

ASIA / PACIFIC

Brunei

see Malaysia

China

Victorinox China Ltd
8th Floor, Building # 18
No. 599 East Yunling Road
Shanghai 200062
Phone: [phone]
Fax [phone]
[e-mail]

Hong Kong

Victorinox Hong Kong Ltd.
General Post Office Box 314
Room 801-803, 8/F., Lu Plaza
2 Wing Yip Street, Kwun Tong
Kowloon-Hong Kong
Phone: [phone]/ 0212
Fax: [phone]
[e-mail]

India

Victorinox India (P) Ltd, 91C/2C
Mittal Towers, Nariman Point
400 021 Mumbai

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Authorized service centers

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Authorized service centers

145

Phone: [phone]
Fax [phone]
[e-mail]

Indonesia

PT Gilang Agung Persada
Artha Graha, 25th Floor, Jl. Jend.
Sudirman Kav. 52-53, 12190 Jakarta
Phone: [phone]
Fax: [phone]
[e-mail]

Japan

Victorinox Japan Inc.
3-18-5, Nishi-azabu, Minato-ku
106-0031 Tokyo
Phone: [phone]
Fax: [phone]
[e-mail]

Korea

Gallery O’Clock A/S Center
Speciality Contractors Hall
23/F, 395-70 Shindaebang-dong
Dongjak-gu, Seoul, 156-714
Phone: [phone]

Malaysia / Brunei

BMI Service Centre, Menara Panglobal
12th Floor, No. 8, Lorong P. Ramlee
50250 Kuala Lumpur, Malaysia
Phone: [phone]/6867
Fax: [phone]
[e-mail]

Nepal

TIME WORLD, Rama Griha
New Road, Kathmandu
Phone: [phone] / 00977 1
4232824, Fax: [phone]

Philippines

Watch Check, Shangri-La Plaza Mall
Unit 504, Level 5, Edsa corner
Shaw Blvd., Mandaluyong City
Phone: [phone],
[e-mail]

Singapore

FJ Benjamin Service Center
230 Orchard Road, #04-230
Faber House, Singapore 238854
Phone: [phone]
Fax: [phone]
www.fjbenjamin.com.sg

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Authorized service centers

146

Taiwan

VICTORINOX HONG KONG LIMITED
TAIWAN BRANCH
4F, 261, Nanking East Road Sec. 3
Taipei 10550
Phone: [phone] ext 888
Fax: [phone]
[e-mail]

Thailand

OTM MANAGEMENT CO., LTD
23/8 11th Floor Sorachai Building
Sukhumvit 63 Road Wattana
10110 Bangkok
Phone: [phone]
Fax: [phone]
[e-mail]

MIDDLE EAST

Bahrain

Yaquby Stores, Bab Al-Bahrain Road
P.O. Box 158, Manama
Phone: [phone]
Fax: [phone]
[e-mail]

Iran

KISH BEHIN TRADING CO. LTD.
No. 1, Corner of 9th Str.
NASSR BLVD. (GISHA), Tehran 14467
0098-21-88274377
0098-21-88274325

Iraq

Ramaya Watches and Jewelry
Arasat al-hendia, St. no. 30
Bulding no. 84, Baghdad
Phone: [phone]
[e-mail]
[e-mail]

Israel

Karl Weiss Ltd., Victorinox – House,
Yaqum 60972
Phone: [phone]
Fax: [phone]
[e-mail]

Jordan

Time Center, Om Othaina str., Amman
Phone: [phone] / 530
[e-mail]

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Authorized service centers

147

Kuwait

Jashanmal & Partners Ltd.
Al-Bahar Center, 4th Floor
Hawally
[phone]
[phone]

Lebanon

Ets. H. Atamian, Dora highway
Vartanian center, Third floor
P.O.Box: 80592 B.Hammoud, Beirut
Phone: [phone] - 256644

Pakistan

Al-Hatim Impex, Mr-2/43, Marriot
Road, 74000 Karachi
Phone: [phone] /
2437614/6817
Fax: [phone]
[e-mail]
Fax: [phone]

Sultanate of Oman

Al-Felaij Trading & Contracting
P.O. Box 2266, Ruwi Postal Code 112
Phone: [phone] / 10532
Fax: [phone]

United Arab Emirates

Rivoli Group, Mohd. Saleh Building
Al Fahidi Street, P.O. Box 121, Dubai
Phone: [phone]
Fax: [phone]

AFRICA

Algeria

Luxart Suisse, 2, rue Didouche
Mourad, Alger
Phone: [phone]
Fax: [phone]
[e-mail]

Botswana

see South Africa

Egypt

Time Trade,
Cairo branches:, El Korba, Citystars,
Maadi, First Mall, City Center Maadi

Alexandria branch:, San Stefano
After sales service
Phone: [phone], Fax [phone]

Agents 3 Basic VSA USA 30.9.2009 11:10 Page 147

Authorized service centers

148

Libya

Golding Time Tacharukiat. Co
c/o Moftah, P.O Box 6199
Yamama Center, Gergarch Road
Tripoli
Phone/Fax: [phone]

Nigeria

Ships of Tarshish Ltd., Lafayette Mall
1436 Sanusi Fafunwa Street
Victoria Island, Lagos
Phone: [phone]
Fax: [phone]
[e-mail]

Republic of South Africa,

Cutlery Distributing Group (PTY) Ltd.
33 Darwin Ave Cr.
Aintree Ave., Savoy Estate
Johannesburg, South Africa
Phone: [phone]
Fax: [phone]
[e-mail]

Sudan

PC Shop, Plot 258 Gerif West
PO Box 98, Khartoum
Corner of Elsiteen Rd & Elshargie Rd
Tayef Riyadh, Khartoum
Phone: [phone]
Fax: [phone]
[e-mail]

OCEANIA

Australia

Sheldon & Hammond Pty.Ltd.
24 Salisbury Road
NSW 2077 Asquith
Phone: [phone]
Fax: [phone]
[e-mail]

Agents 3 Basic VSA USA 30.9.2009 11:10 Page 148

Authorized service centers

149

CENTRAL AND SOUTH AMERICA

Argentina

SHHS, Tucumán St. No. 620 – 1st
floor, 1049 Buenos Aires City
Phone: [phone] / 8892
Fax: [phone]
[e-mail]

Bolivia

Victorinox Chile
Antonio Varas No. 1645
Providencia-Santiago, Chile,
Phone: [phone]
Fax: [phone],
http://www.victorinox.cl

Brazil

Victorinox do Brasil Com. Imp. Exp
Ltda., Rua Apotribu, N° 125 - Saúde
CEP 04302-000 Sao Paulo - SP
Phone: [phone]
Fax: [phone],
http://www.victorinox.com.br

Chile

Victorinox Chile
Antonio Varas No. 1645

Providencia-Santiago, Chile,
Phone: [phone]
Fax: [phone]
http://www.victorinox.cl

Colombia

ZAVICOL Ltd., Cra 15 No. 78-18
Bogota D.C.
Phone: [phone]
Fax: [phone]
[e-mail]

Costa Rica

Inversiones R.B.S.A.
Apartado 1262 - 1000, San José
Phone: [phone]
Fax: [phone]
http://www.victorinoxcr.com

Ecuador

Almacenes Juan Eljuri Cia Ltd, Ave.
Carlos Julio Arosemena, Km. 2.5
Guayaquil, Phone: [phone]
Fax: [phone]
[e-mail]

Agents 3 Basic VSA USA 30.9.2009 11:10 Page 149

Authorized service centers

150

El Salvador

VENDOME S.A. de C.V., Paseo General
Escalon, Centro Comercial Galerias,
Local No. 114 «La Casona»
San Salvador
Phone: [phone]
Fax: [phone]

Guatemala

ABBY, Relojeria Joyeria, 20 calle 25­85 zona 10, Local 225, C.C. Galerias
La Pradera, Guatemala, C.A.
Phone: [phone]
Fax: [phone]
[e-mail]

Honduras

Vendome, Edificio Midence Soto #
920, P.O. Box 479, Tegucigalpa,
Phone: [phone]
Fax: [phone]

Mexico

Victorinox Mexico, Av. Hermanos
Serdan 717, Col. San Rafael Poniente
72029 Puebla
Phone: [phone]

Fax: [phone]
[e-mail]

Nicaragua

Vendome S.A. de C.V.
Centro Commercial Metrocentro,
Modulo C31, Managua
Phone: [phone]
Fax: [phone]

Panama

Motta Internacional, Apartado 0302­00395, Zona Libre de Colón, Colón,
Phone: [phone]
Fax: [phone]
[e-mail]

Paraguay

Monalisa SRL, Monsenor Rodriguez y
Carlos Antonio Lopez
Ciudad del Este
Phone: [phone]
Fax: [phone]

Victorino Sosa e Hijos S.A.C.I
Palma 419, Asunción
Phone: [phone]
Fax: [phone]
sosa@conexión.com.py

Agents 3 Basic VSA USA 30.9.2009 11:10 Page 150

Authorized service centers

151

Peru

B & D Enterprises S.A.C.
Av. Angamos Oeste 1661, Lima 18,
Phone: [phone] / 3512
Fax: [phone]

Uruguay

LAFFITTE JOYEROS, Dr. Luis Alberto
de Herrera 1290, Local 168,
Montevideo
Phone: [phone]
Fax: [phone],
[e-mail]

Venezuela

CORAL C.A., Edificio Larco, Calle La
Limonera, Urb. La Trinidad
1080 Caracas
Phone: [phone] / 945
0121 / 942 1587
Fax: [phone]
[e-mail]

Authorized Service Centers are subject to change.

For the most updated listing go to www.victorinoxswissarmy.com

or for U.S. and Canada: www.swissarmy.com

Agents 3 Basic VSA USA 30.9.2009 11:10 Page 151

152

English USA Basic VSA 24.9.2009 12:03 Page 152

153

English USA Basic VSA 24.9.2009 12:03 Page 153

154

English 2-19
Français 20-38
Español 39-57
Brasileiro 58-71

72-85

86-99
100-113
114-127
128-141

Authorized service centers 142-151

USA and Canada Repair Coupon 155-156

English USA Basic VSA 24.9.2009 12:03 Page 154

155

North American warranty / Warranty repair coupon – only for US and Canada

THREE-YEAR LIMITED WARRANTY REPAIR COUPON
(U.S. AND CANADA)

Name:.........................................................................................................................................................................

Address:....................................................................................................................................................................

City:..............................................................................................................................................................................

State:..........................................................................................................................................................................

Zip:...............................................................................................................................................................................

Phone:........................................................................................................................................................................

E-mail:.......................................................................................................................................................................

앮

YES! I would like to receive e-mails from Victorinox Swiss Army. By check­ing this box, I agree to receive future product news and announcements
electronically.

Problem or
Repairs Needed:

..................................................................................................................................................

........................................................................................................................................................................................

........................................................................................................................................................................................

Purchased From Repair Coupon: To be detached and submitted with timepiece
only when timepiece is returned for repair covered by the warranty.

English USA Basic VSA 24.9.2009 12:03 Page 155

SAMPLE

156

North American warranty / Purchased from repair coupon

Date of Purchase:

Printed in Switzerland 09.09

Retailer’s Stamp:

English USA Basic VSA 24.9.2009 12:03 Page 156

SAMPLE

VICTORINOX SWISS ARMY WATCH SA

Chemin des Grillons 4 – P.O. Box 1840 – 2501 Biel-Bienne – Switzerland

www.victorinoxswissarmy.com

USA

VICTORINOX SWISS ARMY, INC.

7 Victoria Drive – P.O. Box 1212 – Monroe CT 06468-1212

Consumer Service: 800 442 2706

www.swissarmy.com

VICTORINOX SWISS ARMY CANADA

904 Magnetic Drive – North York, ON – M3J 2C4

Consumer Service: 800 665 4095 ext 4127

www.swissarmy.com

V.03035.3

(North America, Asia/Pacific, Middle East, Africa, Central and South America)

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