Victor MR500 User Manual

Thank you for purchasing the Victor All-In-One Monitor Riser™. Please read this

manual carefully. Should you have any questions, or need information about

your Victor product, please contact us by one of the methods below:

Customer Service:

1-800-628-2420

Website:

www.victortech.com

Email:

[e-mail]

Contents

Introduction…1

Contents…1
Maintenance and safety….1

Getting Started…2

Parts description…3
Connecting the power supply…5

Speakers…5

Using the speakers…5
Powering the speakers…6
Controlling the volume…6

Docking Station…7

Opening and closing…7
Connecting Apple® devices…7

USB Hub…7

Using the USB hub…7

SD Card Reader…8

Using the SD card reader…8

Headphone and Microphone Inputs…8

Using the headphone input…8
Using the microphone inputs…8

Auxiliary Inputs…9

Using the auxiliary inputs…9

Frequently Asked Questions…9

Warranty…12

1

Introduction

Contents

The All-In-One Monitor Riser comes with the following items:

o All-In-One Monitor Riser
o Instruction Manual
o 6 Foot USB Type-B Cable
o 5V AC Power Adapter
o 6 Foot Auxiliary Cable

Maintenance and safety

• Do not use paint thinner, benzene, alcohol or any other organic solvents

to clean the unit. Doing so will cause damage to the surface of the unit.
Clean with a slightly damp cloth

• Do not place objects heavier than 40 lbs. on the Monitor Riser

• Do not place objects containing water on the Monitor Riser. Doing so

may cause shock or other injury

• Use only the power cord supplied with this unit

• Do not cut, damage or alter the power cord

• Do not expose the machine to direct sunlight, high humidity or dusty

areas. Doing so could cause the machine to malfunction

• Do not place near heaters, hot appliances or any area exposed to

extremely high or low temperatures

• Put the unit on a flat, stable surface such as a desk

2

Getting Started

3

Parts Description

①Monitor Riser: Raises your computer monitor to a comfortable
ergonomic level.

②Open Shelf: Perfect for storing papers or other documents.

③Speakers: Two speakers deliver high quality sound with input from

computer, MP3 player, tablet, phone, or other devices.

④USB Hub: Three high-speed USB 2.0 ports on front and one on back easily
connect USB devices to interact with your computer, power USB devices or
charge mobile devices.

⑤SD Card Reader: Slide your SD card into the slot to read and transfer music,
photos or documents to your connected computer (a blue LED light will
illuminate when a card is detected).

⑥Docking Station: Push the drawer in and it will glide out into position.
Play, charge and manage all of your Apple devices.

⑦Volume Knob: Turn clockwise to supply power to the speakers.
Continue turning clockwise to raise the volume, turn counter-clockwise to
lower the volume (a blue LED light will illuminate when power is supplied
to the speakers).

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⑧Headphone Input: Plug your personal headphones into the input to
listen. When headphones are plugged in, speakers will mute
automatically.

⑨Microphone Inputs: One input in the front and one in the rear. Plug

your microphone into the input to use with programs like Skype™, Sound
Recorder and Windows Messenger™ (Note: plug in rear is intended for a

more permanent connection. If you will be using a microphone on a
regular basis, plug into the rear to minimize cord clutter on your desk).

⑩Auxiliary Inputs: One input in the front and one in the rear. Connect
external audio devices such as MP3 players, laptops, smartphones,
tablets, etc. with the supplied 6 foot auxiliary cable (Note: plug in rear is
intended for a more permanent connection. If you will be using the
Monitor Riser speakers as your main computer speakers, plug into the
rear to minimize cord clutter on your desk).

⑪USB Type-B Input: Connects your Monitor Riser to your computer to
supply power and transfer data.

⑫DC 5V Input: Supplies power to the All-In-One Monitor Riser via a wall
outlet. This supplies power only to the unit and connected devices, but
will not allow communication to computer.

⑬USB Type-B Cable: Used to connect the All-In-One Monitor Riser to a
computer or laptop. Supplies power and allows transfer of data.

⑭Auxiliary Cable: Used to connect the All-In-One Monitor Riser to a
computer, laptop or other audio device. This will allow the transfer of
music from the device to the All-In-One Monitor Riser’s speakers.

⑮DC 5V Power Cable: Supplies power from a wall outlet to the All-In­One Monitor Riser.

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Connecting the power supply

There are 2 ways to connect power to your All-In-One Monitor Riser:

1: USB Type-B Cable

Plug the square end of the supplied 6 foot USB Type-B cable⑬ into the
rear USB type-B input⑪ of the All-In-One Monitor Riser. Plug the flatter
end of the USB cable into an open port on your computer/laptop. You
now have power to the All-In-One Monitor Riser. You also have the ability
to communicate to your computer/laptop via flash drives, SD Cards,
Apple® products, etc.

2: 5V DC Power Adapter

Plug the DC 5V power cable⑮ into the rear DC 5V input adapter⑫ of
the All-In-One Monitor Riser. Plug the larger end of the adapter into a
wall outlet.

Speakers

Using the speakers

The All-In-One Monitor Riser has two high quality speakers③ to play
music/sounds from your computer, Apple® device, phone, MP3 player or
other device.

1: Playing music/sounds from computer

In order to play music/sounds from your computer you must have the All­In-One Monitor Riser connected with the USB type-B cable⑬. You must
also have the 6 foot Auxiliary cable⑭ attached. To do this, plug one end
of the cable into either the front or rear Auxiliary port⑩ on the All-In-

One Monitor Riser and the other end into the “AUX” port on your
computer. If your computer does not have a “AUX” port, use the
“headphone” port instead (Note: If you would like to play music/sounds

from your computer through the All-In-One Monitor Riser for an
extended period of time, we recommend using the rear Auxiliary port.
This will reduce cord clutter).

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2: Playing music from an Apple® device

To play music from your Apple® device, plug in either the USB type-B
cable⑬ or the DC 5V Adapter⑫ to power the Monitor Riser. Then place
the Apple® device on the docking station⑥ (Note: When powered by the

DC 5V Power Adapter your Apple® device will not be able to
communicate with your computer. Use the supplied USB type-B cable to
connect to the computer in order to manage your device with programs
such as iTunes®).

3: Playing music from a USB device

To play music from a USB device such as a flash drive, plug the USB device
into one of the USB ports④ on the front or rear of the All-In-One
Monitor Riser. Then follow the directions of how to supply power to the
All-In-One Monitor Riser in section 1 of Using the speakers. You can now
manage the music from your connected computer.

4: Playing music from other devices (phones, MP3 players, etc.)

You can also play music from a number of other devices. Plug in the USB
type-B cable⑬ into the USB type-B input⑪ or the DC 5V power cable⑮
into the DC 5V input adapter⑫. Using the supplied Auxiliary cable⑭,
plug one end into the All-In-One Monitor Riser⑩ and the other into your
device. You may control the playback of music on whatever device you
are using.

Powering the speakers

Once the All-In-One Monitor Riser is powered by USB or 5V DC Adapter,
you may enjoy music from your speakers. To do so, turn the VOLUME
knob clockwise. Upon turning, a blue LED light will illuminate signaling
that the speakers have power.

Controlling the volume

To control the volume, rotate the Volume knob⑦ clockwise and
counterclockwise. Turning the Volume knob⑦ clockwise (right) will

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increase the volume. Turning the knob counterclockwise (left) will
decrease the volume.

Docking Station

Opening and closing

To open the docking station⑥, push the TOUCH icon. The docking
station will click inwards, and then a spring will pop the dock out. Pull the
dock out completely until the internal magnetic locking pin engages. This
feature will hold the docking station in place while you use your Apple®
device. To close the docking station, press firmly on the TOUCH icon to
glide and click the dock back into place.

Connecting Apple® devices

To connect your Apple® products, place the device on the Apple®
connecting pin that sticks up from the docking station⑥. This is the same
pin found in cables that are supplied with genuine Apple® products. Once
your product is placed on the connecting pin, the Monitor Riser will
automatically begin reading. You can now use the connected Apple®
device to control the music being played. If you would like to charge your
device and connect to the computer, you must have the Monitor Riser
powered by both the USB Type B cable⑬ and the DC 5V power cable⑮.

NOTE: Due to the iPad’s™ electrical configuration, the iPad™ can only be

charged when powered by the DC 5V power cable⑮ exclusively. When

connected by USB Type B cable⑬, charging is disabled.

USB hub

Using the USB hub

The high speed USB 2.0 hub can be used when the Monitor Riser is
powered by the USB type-B input⑬ or the DC 5V input adapter⑫.

8

1: Powered by the USB type-B cable

When the Monitor Riser is powered by the USB type-B cable⑬, the USB
ports can supply power and communicate with the connected computer.
There is no software to install, simply plug the USB device into an empty
port and begin to use.

2: Powered by the DC 5V Power Adapter

In this setup, the USB ports can only supply power to the connected USB
devices. There will be no communication between the USB ports and a
computer. Use this setup to charge devices, or supply power to USB items
on your desktop.

NOTE: Some external hard drives require a significant amount of power.
If your device does not work properly, make sure the Monitor Riser is
powered by both the USB type-B cable and DC 5V Power Adapter. This
will supply more power to your external hard drive.

SD Card Reader

Using the SD card reader

To use the SD card reader⑤, the Monitor Riser must be powered by the
USB type-B cable⑬. Gently slide an SD card into the open slot until it
stops. The Monitor Riser will automatically read the card and display the
contents on the connected computer.

Headphone and Microphone Inputs

Using the headphone input

To use the headphone input⑧, insert the headphone plug into the port.
Once headphones are inserted, the Monitor Riser will mute the sound

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from the external speakers and will only play into the headphones. This
allows you to listen privately.

Using the microphone inputs

The Monitor Riser is supplied with two microphone inputs⑨, one in the
front and one in the rear. The input located in the rear is designed for
microphones that will be connected for a long period of time, which will
reduce cord clutter on the desk. To use the microphone input, insert the
microphone plug into the port⑨. Once inserted, the Monitor Riser will
automatically detect the microphone. (NOTE: the Monitor Riser must be

powered by the USB type-B cable⑬ to work with programs such as
Skype®)

Auxiliary Inputs

Using the auxiliary inputs

The Monitor Riser is supplied with two auxiliary inputs⑩, one in the
front and one in the rear. The input located in the rear is designed for
items that will be connected for a long period of time, which will reduce
cord clutter on the desk. To use the input, plug one end of the auxiliary
cable⑭ into the port on the Monitor Riser⑩ and the other end into
your device (MP3 player, phone, computer, radio, etc.). The Monitor Riser
will automatically detect the device and is ready to play music.

Frequently Asked Questions

Why is there no sound coming out of the speakers?

There can be several reasons why there is no sound coming out of the
speakers:

• Make sure you are using the proper connection to power the
Monitor Riser. If you are trying to play music from a computer,
make sure you are using the USB type-B cable⑬.

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• Check that the speakers have power. To do this, turn the volume

knob⑦ clockwise until the blue LED light appears. Then control
the volume by rotating the knob left and right.

• If headphones are connected, the speakers will be mute. Make

sure there are no headphones connected.

• Make sure the volume on your connected device is turned up.

For example, if you are listening to music on your computer, be
sure the computer volume is turned up. If you are listening to
music on an MP3 player, use the devices volume control to turn
the volume up.

I plugged a flash drive into one of the USB ports, why can’t my computer
detect it?

• Make sure the Monitor Riser is connected with the USB type-B
cable⑬ to the computer.

• Try plugging in the flash drive into another USB port④.

Why doesn’t my computer detect my Apple® device?

• Make sure the Monitor Riser is connected with the USB type-B
cable⑬ to the computer.

• If your device still isn’t detected, also use the DC 5V power
cable⑮ to power the Monitor Riser.

• Make sure the Apple® device is plugged in all the way to the

connector. You may need to remove any cases or covers to enable
a secure connection.

I plugged in an external hard drive and it won’t work, why not?

• External hard drives require a significant amount of power to

work properly. In order to generate enough power, power the
monitor Riser with both the USB type-B cable⑬ and the DC 5V
Power Adapter⑫.

• Make sure the external hard drive is the only device plugged into
the Monitor Riser. Other devices draw power away from the
external hard drive, sometimes causing failure.

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The volume is too low and won’t go higher, what can I do?

• Make sure the volume on your connected device is turned up.
For example, if you are listening to music on your computer, be
sure the computer volume is turned up. If you are listening to
music on an MP3 player, use the devices volume control to turn
the volume up.

I hear static coming out of the speakers, what does this mean?

• Make sure the supplied Auxiliary cable is fully connected. If it is,
unplug the cable and then plug it back in. If static is still audible,
the cable may be defective. If you have a personal auxiliary cable,
try using that before calling Victor support.

• Make sure the device you are playing music from is not muted

and the volume is turned up as loud as it will allow.

My Apple® device won’t fit on the docking station, what do I do?

• The docking station was designed to fit Apple® devices with
most protective cases. If your device does not fit, try removing the
protective case.

My computer will not recognize the All-In-one Monitor Riser or any
connected devices, what do I do?

• Make sure all cables to the Monitor Riser and devices are
plugged in and secure. Try unplugging ALL of the cables and
plugging them back in.

For any other questions regarding the All-In-One Monitor riser, please call
1-800-628-2420 or email [e-mail].

12

Victor One-Year Limited Warranty and Replacement Service

(USA and Canada Only)

English

Who is covered:

 This limited warranty (“warranty”) is given only to original end-use/retailer

purchaser (referred to in this warranty as “Original Purchaser”) of the

accompanying product and accessories (collectively referred to in this warranty
as “this Product”).

 If you purchased a product from someone other than an authorized Victor

reseller in the United States or Canada or if the product was used (including but
not limited to floor models or refurbished product) prior to your purchase you are
not the Original Purchaser and the product that you purchased is not covered
under warranty.

What is covered :

 This Product includes an ALL-IN-ONE Monitor Riser and Power and

Accompanying Items (power and data cables).

 Except as otherwise provided herein, Victor warrants that the ALL-IN-ONE

Monitor Riser and the Accompanying Items will be free from defects in
materials and workmanship, when used under normal conditions.

 The Warranty applies only to the products purchased and used in the United

States or Canada. For products purchased in, but used outside the United States
or Canada, this warranty covers only warranty service within the United States
(and does not include shipping outside the United States).

What is the length of the Warranty Periods :

 ALL-IN-ONE Monitor Riser: One year warranty from the original purchase date.
 Accompanying Items: 90 days from the original purchase date.

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What is NOT covered:

This warranty does not cover:
(1) Physical damage to the product;

(2) Damage caused by improper installation, improper or abnormal use, misuse,

neglect or accident (including but not limited to transporting this Product without
the proper preparation and/or packaging);

(3) Damage caused by another device used with this Product.
(4) Problems arising from other than defects in materials and workmanship.

This limited warranty is VOID if this Product has been altered or modified in
any way (including but not limited to attempted warranty repair without
authorization from Victor and/or alteration/removal of the serial number).

What to do if you think your Product is eligible for warranty service:

Report your issue to Victor between the hours of 8am and 4pm Central Standard Time by
calling 800-628-2420 within the applicable warranty period and provide a copy of your
dated bill of Sale showing this Product was purchased within the U.S. or Canada.

What will happen after you call:

Depending on the description of the problem, Victor will either (A) require you to ship
the ALL-IN-ONE Monitor Riser to Victor for repair or (B) ship you a replacement ALL­IN-ONE Monitor Riser after you provide a valid credit card number for the purpose of
charging should you fail to return the defective ALL-IN-ONE Monitor Riser.

(A) Require you to ship the ALL-IN-ONE Monitor Riser to Victor

After contacting Victor, you may be required to deliver or send the Product properly
packaged, freight prepaid, to Victor together with a photocopy of your bill of sale.

You are responsible for the cost of shipping, packing product and insurance (if you
desire). You are also responsible for loss or damage to this Product in shipping.

If the problem reported concerning your ALL-IN-ONE Monitor Riser and/or
Accompanying Items is covered by warranty and if you first reported the problem to
Victor within the applicable warranty period, Victor will repair or replace the ALL-IN­ONE Monitor Riser and/or Accompanying Items at no charge to you for parts or labor.
The decision as to whether to repair or replace the ALL-IN-ONE Monitor Riser and/or
Accompanying Items is made by Victor in its sole discretion.

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Victor reserves the right to supply a refurbished or remanufactured replacement ALL-IN­ONE Monitor Riser and/or Accompanying Items and use refurbished parts. Such
replacement products conform to the manufacturer’s specifications for new product/parts.

The repaired or replacement ALL-IN-ONE Monitor Riser and/or Accompanying Items
will be returned to you freight prepaid.

If the ALL-IN-ONE Monitor Riser and/or Accompanying Items are not covered by this
warranty, you will be charged for shipping the ALL-IN-ONE Monitor Riser and/or
Accompanying Items back to you and charged for any service and/or replacement
parts/products at Victor’s then current published rates.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

(B) Ship you a replacement ALL-IN-ONE Monitor Riser after you provide a valid
credit card number:

When a replacement ALL-IN-ONE Monitor Riser is authorized, Victor will send you a
replacement ALL-IN-ONE Monitor Riser with the understanding that you will, after
receipt of the replacement ALL-IN-ONE Monitor Riser, supply the required proof of
purchase information, together with the ALL-IN-ONE Monitor Riser that Victor replaced.
You are then expected to pack the ALL-IN-ONE Monitor Riser and return it to Victor in
accordance with the instructions provided by Victor. Since you will be in possession of
two ALL-IN-ONE Monitor Risers, Victor will require that you provide a major credit
card number.

Victor will issue a hold against the credit card account number that you provided until
Victor receives your original Product and determines that your original Product is entitled
to warranty coverage. Your credit card will be charged up to the cost of a new Product
only if: (i) you do not return your original Product to Victor within five (5) business days;
(ii) the problems with your original Product are not covered by the limited warranty; (iii)
the proper packaging instructions are not followed and has caused damage to the product;
or (iv) the warranty period on your original Product has expired or has not been
sufficiently validated with a copy of the proof of purchase (bill of sale). The replacement
ALL-IN-ONE Monitor Riser you receive (even if refurbished or remanufactured) will be
covered by the balance of the limited warranty period remaining on the original Product,
plus an additional thirty (30) days. You will keep the replacement ALL-IN-ONE Monitor
Riser that is sent to you and your original ALL-IN-ONE Monitor Riser shall become the

15

property of Victor. Retain your original Accessory Items and copy of the return
freight bill, signed by the courier.

Limitations:

Victor is not responsible for damage to or loss of any equipment, media, programs or data
related to the use of this Product. Except for that repair or replacement as described
above, Victor shall not be liable for any direct, indirect, incidental or consequential
damages or specific relief. Because some states do not allow the exclusion or limitation of
consequential or incidental damages, the above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN
OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE,
DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES
OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

 This Limited Warranty (and Victor’s obligation to you) may not be changed in

anyway unless you and Victor sign the same piece of paper in which we (1) refer
to this Product and your bill of sale date, (2) describe the changes to this
warranty and (3) agree to make that change.

Important:

We recommend that you keep all original packaging materials, in the event that you ship
this Product.