Vicon VN-NVR Shadow Installation And Operation Manual

Installation and Operation Manual
XX221-00-05
ViconNet VN-NVR Shadow with
Tel: 631-952-2288 Fax: 631-951-2288 Toll Free: 800-645-9116
24-Hour Technical Support: 800-34-VICON (800-348-4266) UK: 44/(0) 1489-566300
Vicon Industries Inc. does not warrant that the functions contained in this equipment will meet your requirements or that the operation will be entirely error free or perform precisely as described in the documentation. This system has not been designed to be used in life-critical situations and must not be used for this purpose.
Document Number: 8009-8221-00-05
Product specications subject to change without notice.
Internal RAID
Vicon Industries Inc.
www.vicon-security.com
Issued: 614
Copyright © 2014 Vicon Industries Inc. All rights reserved.
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NVR Shadow Installation & Conf i guration Guide
Topic Page
General 3 Hardware Installation 4 Accessory Kit 4 Unpacking and Inspection 5 Unpacking the Unit 5 Required Items for Install ation 5 Unit Components 6 Mounting 8 Installing the VN-NVR Shadow 9 Operation 12 Powering On the Unit 12 Powering Off the Unit 12 Using ViconNet 13 Accessing the Configuration Functions 13 Registering Your Unit 15 Connecting to the Network 16 Setting up the Storage Database 17 Monitoring the RAID System 20 Replacing a Bad Database Drive 23 Replacing the OS Hard Drive 25 Shipping Instructions 29 Technical Information 30 Vicon Standard Equip men t Warranty 32
Vicon, ViconNet, and their logos are registered trademarks of Vicon Industries Inc.
Windows is a registered trademark of Microsoft Corporation. Other company and brand products and service names are trademarks or registered trademarks of their respective holders
General
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This manual provides information for installing and setting up the ViconNet® VN-NVR Shadow with int ernal RAIDs.
The NVR Shadow is a high-capacity Network Video Rec or der t hat can simultaneously capture, view and store high-quality, high-resolution voice, video and data. It provides scal able, internal RAID-5 storage for mediu m and large-scale installations. T he 8-bay removable drive config ur at i on (larger versions have 24 bays) makes it easy to hot-swap driv es w ithout having to remove the unit from the rack.
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Hardware Installation
This unit should only be installed by a qualified technician u si ng common hand tools and approved materials in accordance with the Nat ional Electrical Code ANSI/NFPA 70, stat e and l oc al wiring codes. These units meet requirements for an FCC Class A computing dev ice and CE.
The rack-mount VN-NVR Shadow is a 2 RU (8- bay; 24-bay units are 4 RU) unit that installs into a standar d 19-inch racking system.
Vicon requires the use of line co nditioners, voltage regulator s and uninterruptible power sup ply (UPS) systems in the electr ical power service.
Note Read all instructions befor e beginning the installation.
Accessory Kit
The provided accessory kit contains necessary item s needed to install and wire the unit during installation:
Table 1: Accessory Kit
Part Description
CD and Manuals Power Cord Used for power connection
Rail Kit
Provides documentat ion a nd software (including current drivers)
For rack mounting the VN-NVR Shadow; includes hardware
Unpacking and Inspection
All Vicon equipment is tested and inspected before leav ing the factory. It is the carrier’s responsibil ity to provide suitable delivery.
Inspect the cartons upon delivery and, if damage is present, make detailed notes on the carrier’s bill. Then, obtain the carrier agent’s sig nature and file a damage claim as soon as poss ib le.
Open the cartons and inspect t he equipment for damage. Save t he car tons and packing material. If damage is pres ent , contact the carrier and file a damage claim immediate l y. If the equipment must be returned for repair, follow the Shipping Instru ctions at the end of this manua l.
Unpacking the Unit
Carefully open the cartons. The RAID drives are preconfigured at the factory but are removed from the unit for shipping. Remove the accessory kit and the VN-NVR Shadow from the box and place them on a large, flat wor king surface. Open the accessory kit and verify the contents against the list in Table 1.
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Required Items for Installation
To setup for operation the r e mus t be a keyboard and a mouse available to operate the GUI.
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Power Button
Unit Components
This section describes the VN-NVR Shadow front and rear panels.
Front Panel Controls and Connections
Note On the 24-bay unit, the bay s ar e count ed dow n the columns, 1-6 down on the left side through 19-24
down the right side. The OS dr iv e is on the rear panel.
Network LED Indicators: Green LED used to display the network
connection
Power LED Indicator: Blue LED used to display the power status (ON means unit on and OFF means unit off).
Power Button: Used to power on the unit.
USB Ports: Used for optional devices (2).
status (ON means unit on and OFF means unit off).
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Monitor
Power
Use NIC 1
Rear Panel Controls and Connections
Note Rear panels change often but should be similar.
Power Receptacle: Used to connect the provided power cable.
Serial Port: Used to connect system serial devices.
Display Port/VGA Port: Not used.
USB Connectors: Used for keyboard, mouse and optional devices (4).
Network Port: RJ-45 connectors; use to connect to a LAN/WAN
(10/100/1000 Base T. Be sure to use the connector marked NIC 1 (NIC 2 should be plugged). LEDs indicate connectivity and speed.
Monitor (Display): Used for digital video output to a monitor, DVI to VGA and DMS-59 to dual DVI adaptors supplied.
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Mounting
Rack
The NVR Shadow was designed to be mounted in a standard 19-inch (483 mm) wide vertical ra ck. A rail kit is installed onto the NVR to connect it to the rack. Hardware and inst al lation instructions on how to use t his kit ar e provided with the rail kit. The rail mounting kit is included to provide extr a support for the unit in the rack. This rail kit MUST be used.
Note It is recommended that at least 1 RU of space [1.75 in. (44.45 mm)] be l eft in
between multiple units mounted in the same rack for cooling p ur poses.
Warning
Failure to leave space for cool in g bet ween recorders may result in malfunctioning and poss ib le f ai lure of the unit.
Install the two (2) rail kit mounting brackets onto the sides of the NVR Shadow. Use the instructions supplied with the rail kit. T he br ackets have slots and holes that fit direct ly ont o the hardware on the sides of the unit. Refer to figure below.
Note Use the square holes in the r ail k it for mounting. If this is not convenient, it
may be necessary to use a square hole to round hole adapter.
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Installing the VN-NVR Shadow
After the unit is mounted permanently, follow t he st eps in this section to install the hardware.
Step 1: Installing the Drives
Step 2: Connecting the Hardware
Step 3: Connecting the Power Supply
Important Notes Do not apply power or plug-in t he unit to any outlet unt il instr uct ed to do so. Disable the AC power to prevent installer injury and damage t o t he unit . Before beginning the hardware installation, ensure t hat the room or area
designated for the ViconNet hardware installation is well v ent i lat ed.
Step 1: Installing the Dr iv es
The NVR Shadow is deliver ed with the 8 RAID drives packaged in the accessory kit. Each of the dr iv es ( 8) mu st be installed into the unit in the correct bay for proper oper at ion. R ef er t o the Front Panel figure for Bay numbers.
Caution The RAID drives are configured at the factory and have to be installed back
into the correct bay. Push the lock button to release t he arm on the drive. Insert each tray into the
corresponding bay number. Secure the arm back into place. Caution Make sure that the serial number on the tray matches the ser i al n umber on
the VN-NVR Shadow. Each tray has a label indicating the ser ia l number and the bay number.
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Step 2: Connecting the Hardware
This procedure describe s t he various hardware connections that must be performed in order to operat e t he system.
1. Perform the following connections: (refer to Rear Panel diagram).
1.1 Locate the keyboard on a flat surface near the unit. Connect the
keyboard by inserting its connector into the correct port.
1.2 Locate the mouse on a flat surface near the unit. Connect the mouse by
inserting its connector into the correct port.
1.3 Position the monitor in a permanent fixed location near the unit. Connect
the monitor by inserting its connector int o the appropriate Monitor Output port.
1.4 Insert one side of a standard LAN cable to the Network Port’s RJ-45
connector (NIC 1). Insert the other RJ-45 connector into the LAN side of the network.
1.5 Connect external hardware devices to the relevant terminal.
1.6 Insert the female end of the provided 120 VAC power cable into the unit's
power receptacle. Do not connect the remaining end to a power receptacle until instructed. If using 230 VAC power, it is necessary to obtain a suitable power cord for use. This cable is a standard computer 230 VAC power cord.
2. Connect the monitor to the power source and power on.
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Step 2: Connecting the Power Supply
To ensure that the unit is protected during a pow er failure and that no important data is lost, it must be connected to an uninterrupt ibl e pow er source (UPS) before use.
To connect the U PS:
1. Connect the power cord to the UPS power receptacle.
2. Connect the UPS power cord to the wall outlet.
3. Power on the UPS and ensure that it is working properly.
Note Refer to your UPS device’s User M anual for a more detailed explan ation of
how to connect it properly. The rear panel of your unit may look different but connectors will be similar.
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Operation
Powering On the Unit
To power on the system:
With the unit set up as shown in Installation, pre ss the front panel pushbutton Power Switch.
Important Do not press any keyboard but tons at this time. When the unit completes booting, the Main Scr een is displayed.
Powering Off the Unit
To pow er off the system:
With the unit booted and operational, press the Shutdown button in the Site Setup window. Follow t he scr een prompts and the system returns to the
ViconNet desktop. Use the Start button to completely shutdown the system.
OR (this is not rec ommended, due to the possibil ity of data loss)
Momentarily press the power switch. The unit switches off.
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Using ViconNet
The NVR Shadow is deliver ed with the ViconNet applicati on pr eloaded.
Accessing the Configuration Functions
The configuration functi ons are performed via the Sys t em Settings window applicable to a selected si t e. The Shadow must first be regi st er ed before the storage database drives c an be c onfigured.
To access the System Settings window:
1. From the ViconNet Main window, click . The Setup Site Selection window is displayed:
The local site always appears at the top of the list. The Nucleus site is listed second, displayed as (Nucleus).
The Exit to O.S. button enables you to exit to the Oper at ing System and to close the ViconNet application.
Note There is a limit to the amount of ti me y ou can leave the setup screen open
without working in it. Ther efore it is important to save your settings each time you make a change. Before ViconNet will shutdown in this situat io n, the following warning screen w ill displ ay .
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2. Select the VN-NVR Shado w site to configure and click . The
System Settings window is displayed.
Note The System Settings w indow has the following options:
When the function is not support ed, the associated button is disabled (grayed out).
Registering Your Unit
The VN-NVR Shadow is delivere d r egi stered and ready for use. The following registration inst ructions are supplied as reference.
Note The full functionality of the VN-NVR Shadow is available only after it is
registered. Before the regi s t r at ion procedure is performed, it will function with limited "Viewer" function al it y only.
To register your unit:
1. In the ViconNet application, navigate to the System Settings window,
click . The Registration window appears.
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2. Fill in your company details.
3. Fill in your user name.
Make note of the two user codes that are on the ViconNet Registration screen. You will need these to complete registration.
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Note Licensing is done through Vic on’s website. On www.vicon-security.com, go to
the Support tab and select Softw ar e Registration and follow those instructions. Be sure to hav e t he License ID and password that is on the label of the software CD jewel c ase. You will need these to register. Fo llow the prompts.
4. Enter the six license numbers generated from the registration process into the six License Number fields of the Registration window, and click
new registration and enable the functionality of your purchased application.
The application automatically restarts in order to implement the
Connecting to the Network
Next the VN-NVR Shadow has to be added to the network. In this step, y ou will configure the IP addres s of this s ite i n the network.
1. Go to the VN-NVR Shadow to set the IP address. Then, from the ViconNet Main window, click . The Setup Site Selection window is displayed, showing a list of all currently connected transmitters and Workstations.
2. Select the VN-NVR Sh ado w to configure the network setup and click . The System Settings window is displayed, as previously shown.
3. Click . The Network Settings window is displayed.
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4. In the Nucleus Settings area, deselect the This Site is the Master Nucleus checkbox.
5. In the Nucleus Settings area, select the Nucleus IP radio button and enter the IP address.
6. Click in the top-left corner of the application.
. The application will reboot and the Nucleus name will appear
Setting up the Storage Database
1. Return to the System Settings screen. Select button. The following screen displays.
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2. Click the button.
3. In the Add Video-Audio Storage Disk area, select the next drive letter from the Select Disk dropdown list. In the Directory Size field, enter the same number displayed in the Maximum available size field. Click Apply. As a drive is configured, it is added to the list at top. Repeat until all the drives are configured.
4. Delete the storage drive listed as the “C” drive from the Video-Audio Storage list.
5. Click OK. A message will display to confirm the save. Click Yes.
Note:
If Yes is not clicked, the unit will automatically save the storage settings after 30 seconds. The saving procedure may take a few minutes.
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6. After the storage database changes are saved, the system will reboot.
The following message displays.
7. After reboot the following screen might display. This is normal and just let
the restart continue.
8. ViconNet can now be used as required The VN-NVR Shadow will
function as any other Workstation. Refer to the ViconNet manual, XX113, as required.
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Monitoring the RAID System
The hard drives are run by an inter nal RAID controller that handl es t he entire hot-swappable drives array. This controller can be monitored.
1. From the desktop, double click the icon.
Note: A message about the firew all may display; click Unlock.
The following screen dis pl ays.
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2. Highlight the unit and click the Login button or double click the unit. The
Login screen will display. The default Login is User Name vii with no password. From Login Mode dropdown, select Full Access or View Only.
Note: The login name and passwor d cor r esponds to the Windows® Login on the
unit; it cannot be changed w it hin the Web Console GUI.
3. The Intel® RAID Web Console 2 scre en displays showing the RAID
drives. There are three tabs to display different screens , Physical, Logical and Dashboard.
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Dashboard, Physical and Logical Tabs
Physical Screen
The list of drives is display ed on t he l eft . There is no further need for any action at this time. A red mark ( ) next t o any of the drives indicates that the drive has failed. Refer to Repla c i ng a Bad Database Drive that follows.
Logical Screen
This screen will show the Virtual Disk.
Dashboard Screen
This screen presents an overview of system resources.
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Replacing a Bad Database Drive
When one of the RAID drive fails, the Shadow will beep to announce that a drive has failed.
1. Log in to the Web Console as previously described.
2. The opening screen will indicate a Health Degraded message. Click
Connect.
3. The failed drive will be indicated in the drive list b y a red mark and have
the indication (Foreign) next to the drive name.
4. The beep can be turned off by right clicking the Intel RAID Controller at
the top left side of the screen and selecting Silence Alarm.
5. Click on the drive to display a screen that indicates the slot number of
the bad disk.
Note The drives are numbered st ar t ing at 0 going across to the right as 1, 2, 3; t he
second row starts at the le ft as 4 and continues as 5, 6, 7.
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Drive being rebuilt
6. Once the drive has been physically located, press the button to release
the drive arm (handle) and remove it from the bay. Insert a new drive.
7. The “Rebuilding” process begins. The drive icon next the drive that is
rebuilding will look different. This process can take a while (hours). The unit will beep and can be silenced by right clicking the Intel RAID Controller at the top left side of the screen and selecting Silence Alarm.
Note
Recording can continue during the Rebuilding process.
8. After the drive is rebuilt, it is strongly recommended the system be
rebooted through ViconNet.
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Replacing the OS Hard Drive
If there is a problem with the OS hard drive, contact Vicon Technical Support, 1-800-34-VICON (1-800-348-4266). After Vicon has verified that the OS hard drive needs to be replaced, a r eplacement drive and all necessar y software will be sent. Follow the ins t r uctions below to replace the OS hard dr ive.
1. Turn off power to the VN-NVR Shadow.
2. The OS drive is internal. Carefully remove the top cover of the unit.
3. Remove the bad OS drive from the unit and install the new drive.
4. Replace the unit’s cover.
5. Apply power to the Shadow; Windo ws will com e up.
6. After a few seconds, the message “Windows has finished installing the
new devices…Do you want to restart you computer now?” will display.
7. Click Yes to restart the unit.
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8. When the NVR Shadow restarts, from the desktop, double click the
icon. The Intel RAID Web Console 2 will load.
9. Highlight the unit and click the Login button or double click the unit. The
Login screen will display. Login as described previously in this document.
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10. The Web Console screen will display. Verify that all the hard drives are
displayed and there are no failures.
Defining a Name
1. Right click on Start and choose the “Explore” option.
2. Right click on “My Computer” and choose “Properties.”
3. Select the “Computer Name” tab.
4. Press the “Change” button.
5. Change the name to the name selected for this computer.
6. Press “OK” button.
7. Change the Computer description to be the same as the computer name
just selected for this unit.
8. Press “OK” button.
9. You will be asked to restart the computer.
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Change Network Settings
1. Right click on Start and choose the “Explore” option.
2. Right click on “My Network Places” and choose “Properties.”
3. Right click on the “Local Area Connection” icon and choose ''Properties.”
4. Left click the “Advanced” tab and click Settings.
5. Make sure that the green shield with the check mark is selected On for
the Windows Firewall. Click OK.
6. Left click the “General” tab.
7. Scroll down the menu and double click on “Internet Protocol (TCP/IP).”
8. Enter the “IP Address,” “Subnet mask.”
9. “Default Gateway” and “DNS” are optional and might be used while
connecting to the Internet, etc.
Installing ViconNet
10. Press “OK” and then OK again to approve the network settings.
1. To install ViconNet, use the Start Menu -> Run -> Type
“C:\Vicon\Index.htm”.
2. The ViconNet Setup Menu wil l display. Run ViconNet software
installation and driver installation. Refer to appropriate documentation as needed.
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Shipping Instructions
Use the following procedure when returning a unit to the factor y:
1. Call or write Vicon for a Return Authorization (R.A.) at one of the locations listed below. Record the name of the Vicon employee who issued the R.A.
Vicon Industries Inc. 131 Heartland Boulevard Edgewood, NY 11717 Phone: 631-952-2288; T ol l-Free: 1-800-645-9116; Fax: 631-951-2288
For service or returns from co unt r ies in Europe, contact:
Vicon Europe Ltd. Brunel Way Fareham, PO15 5TX United Kingdom Phone: +44 (0) 1489/566300; Fax: +44 (0) 1489/566 322
2. Attach a sheet of paper to the unit wit h t he fo llowing information:
Name and address of the company returning the unit
Name of the Vicon employee who issued the R.A.
R. A. number
Brief description of the installation
Complete description of the problem and circumstances under which it
occurs
Unit’s original date of purchase, if still under warranty
3. Pack the unit carefully. Use the original shipping carton or its equivalent for maximum protection.
4. Mark the R.A. number on the out side of the carton on the shipping label.
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Technical Information
Electrical Characteristics
Input Voltage 105 - 240 VAC ±10%, 50/60 Hz nominal.
NOTE: Vicon requires the use of uni nt er r uptible power
supply systems (UPS) to pr event voltage fluctuations that can affect operation and c ause damage to the equipment. Failure to com ply with this violates the unit warranty.
Current 8-Bay: 115 VAC/230 VAC: 1.5 A/0.75 A
24 Bay: 115 VAC/230 VAC: 8.8 A/4.4 A
Power Consumption
Heat Equivalent
NVR
System OS System: Windows® 7 Embedded
8-Bay: 178 W nominal 24 Bay: 1010 W nominal. Includes redundant power
supply. 8-Bay: 623 btu/hr
24 Bay: 3535 btu/hr
CPU: Intel® Xeon® E3-12 25V3; Intel Server Board S1200V3RP; LSI MegaRAID
Memory: 4 GB total Ports: 6 USB (2 front, 4 rear) for mouse, keyboard and
other optional devices; DVI (2 DVI to VGA and a DMS-59 to dual DVI adaptors provided), RJ -45 (2 provided; use NIC 1)
Network Interface: 100/1000 BaseT Ethernet interface on main board
Storage: Internal RAID 5: 6. 5, 13 17, 38 or 57 TB usable, model dependant . 8/24 drive bays, model dependant; available configured as RAID 6, but usable storage will be less.
Power Connector
Certifications FCC Class A
Power: 1 standard 3-cond uc t or fe m ale socket
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Mechanical Characteristics
Application Indoor Mounting Standard 19 in. (483 mm) rac k mount and stackable,
8-Bay: 2 RU height; 24-Bay: 4 RU height
Dimensions Height (H): 8 -Bay: 3.5 in. (89 mm);
24-Bay: 7 in. (178 mm) Width (W): 19.0 in. (483 mm) w ith r acking ears;
17.5 in. (444.5 mm) witho ut r acking ears Depth (D): 29 in. (737 mm)
Weight 8-Bay: 46.3 lb (21 kg); 24-Bay: 64.0 lb (29 kg) Construction Steel case and plastic
Environmental Characteristics
Operating
32 to 104° F (0 to 40° C)
Temperature Range
Operating
0 to 95% relative, non-condensing
Humidity Range
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Vicon Standard Equipment Warranty
Vicon Industries Inc. (the “Company”) warrants your equipment to be free from defects in material and workmanship under Normal Use from the date of original retail purchase for a period of three years, with the following exceptions:
1. Monitors, all models: One year from date of original retail purchase.
2. Uninterruptible Power Supplies: Two years from date of original retail purchase.
3. VDR-700 Recorder Series: One year from date of original retail purchase.
4. V5616MUX: One year from date of original retail purchase.
5. Arecont Cameras: One year from date of original retail purchase.
6. FMC series fiber-optic media converters and associated accessories: Lifetime warranty.
7. For PTZ cameras, “Normal Use” excludes prolong ed use of lens and pan-and-tilt motors, gear heads, and gears due to continuous use of “autopan” or “tour” modes of operation. Such continuous operation is outside the scope of this warranty.
8. Any product sold as “special” or not listed in Vicon’s commercial price list: One year from date of original retail purchase.
Date of retail purchase is the date original end-user takes possession of the equipment, or, at the sole discretion of the Company, the date the equipment first becomes operational by the original end-user.
The sole remedy under this W arranty is that defective equipment be repaired or (at the Company’s option) replaced, at Company repair centers, provided the equipment has been authorized for return by the Company, and the return shipment is prepaid in accordance with policy.
The Company will not be obligated to repair or replace equipment showing abuse or damage, or to parts which in the judgment of the Company are not defective, or any equipment which may have been tampered with, altered, misused, or been subject to unauthorized repair.
Software supplied either separately or in hardware is furnished on an “As Is” basis. Vicon does not warrant that such software shall be error (bug) free. Software support via telephone, if provided at no cost, may be discontinued at any time without notice at Vicon’s sole discretion. Vicon reserves the right to make changes to its software in any of its products at any time and without notice.
This Warranty is in lieu of all other conditions and warranties express or implied as to the Goods, including any warranty of merchantability or fitness and the remedy specified in this Warranty is in lieu of all other remedies available to the Purchaser.
No one is authorized to assume any liability on behalf of the Company, or impose any obligations on it in connection with the sale of any Goods, other than that which is specified above. In no event will the Company be liable for indirect, special, incidental, consequential, or other damages, whether arising from interrupted equipment operation, loss of data, replacement of equipment or software, costs or repairs undertaken by the Purchaser, or other causes.
This warranty applies to all sales made by the Company or its dealers and shall be governed by the laws of New York State without regard to its conflict of laws principles. This Warranty shall be enforceable against the Company only in the courts located in the State of New York.
The form of this Warranty is effective May 4, 2012.
THE TERMS OF THIS WARRANTY APPLY ONLY TO SALES MADE WHILE THIS WARRANTY IS IN EFFECT. THIS WARRANTY SHALL BE OF NO EFFECT IF AT THE TIME OF SALE A DIFFERENT WARRANTY IS POSTED ON THE COMPANY’S WEBSITE, WWW.VICON-SECURITY.COM. IN THAT EVENT, THE TERMS OF THE POSTED WARRANTY SHALL APPLY EXCLUSIVELY.
Vicon Part Number: 8006-9010-03-10 Rev 0512
Vicon Industries Inc.
For office locations, visit the website:
www.vicon-security.com
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