ViaSat FT2225 User Manual

FT2225 Terminal User Manual

ViaSat Document No.: 1215301

( Rev. 001 )

Prepared by:

ViaSat, Inc.
6155 El Camino Real
Carlsbad, CA 92009 1602
Tel: [phone]
Fax: [phone]

ViaSat Proprietary

This document contains commercial information or trade secrets of ViaSat, Inc., which are confidential and exempt from disclo sure to
the public under the Freedom of Information Act, 5 U.S.C.552(b)(4), and unlawful disclosure thereof is a violation of the Trade Secrets
Act, 18 U.S.C. 1905. Public disclosure of any such information or trade secrets shall not be made without the written permission of
ViaSat, Inc. © ViaSat, Inc. 2015. U.S. export law as contained in the International Traffic in Arms Regulations (ITAR) is applicable to the
information contained in this document. This technical information is not to be placed in the public domain, exported from the U.S., or
given to any foreign person in the U.S., without the prior specific written authorization of ViaSat, Inc. and the U.S. Department of State.

This technical data is subject to the United States (U.S.) Export Administration Regulations (EAR).

Diversion contrary to U.S. law is prohibited.

NOTICES Distribution

ViaSat® Proprietary – Information, specifications, and features contained in this document are subject to change without notice
and should not be construed as a commitment by ViaSat Inc. This document is proprietary to ViaSat Inc. and shall be protected by
a receiving party in accordance with the terms of its contracts and agreements with ViaSat Inc., covering ArcLight and ViaSat
products.

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any
purpose, without the express written permission of ViaSat Inc.

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ViaSat® and the ViaSat logo are registered trademarks of ViaSat Inc. in the United States and other countries. All other
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Copyright

© Copyright 2015, ViaSat Inc. All rights reserved.

Documentation

The information, specifications, and features contained in this document are subject to change without notice and should not be
construed as a commitment by ViaSat Inc.

ViaSat Inc. assumes no responsibility for any errors that may appear in this document nor does it make expressed or implied
warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose. ViaSat Inc. shall not be liable for incidental or consequential damages in conjunction with, or
arising out of the furnishing, performance, or use of this document and the program material it describes.

Open Source License Notification

This product incorporates various open source software packages that are distributed under license terms as described at:

http://www.viasat.com/FOSS-Usage

ViaSat, Inc.

Corporate Headquarters

6155 El Camino Real
Carlsbad, CA 92009-1602

Phone: [phone]
Fax: [phone]

www.viasat.com

Publication Information

Revision
Number

Date Released

Comments

001

28 July 2015

Initial Release

FT2225 Terminal User Manual

1215301, Rev. 001 ViaSat Proprietary Information i

DECLARATION OF CONFORMITY

ViaSat, Inc., of 6155 El Camino Real, Carlsbad, CA, 92009, USA, declares under our sole responsibility that the
product ViaSat FT2225 Terminal to which this declaration relates, is in conformity with the following standards
and/or other normative documents:

ETSI EN 301 444, ETSI EN 300 328, ETSI EN 301 489-1, ETSI EN 301 489-17, ETSI EN 301 489-20, IEC 60950-1, IEC
60950-22, Council Recommendation 1999/519/EC.

We hereby declare that all essential radio test suites have been carried out and that the above named product is in
conformity to all the essential requirements of R&TTE Directive 1999/5/EC , IC/FCC Class A Part 15.

ViaSat, Inc. declares that this Satellite Modem is in compliance with the essential requirements and other relevant
provisions of Directive 1999/5/EC. These limits are designed to provide a reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. To ensure regulatory and safety compliance, use only the
provided power and interface cables.

The technical documentation relevant to the above equipment will be held at:

ViaSat, Inc., 6155 El Camino Real, Carlsbad, CA, 92009, USA

FCC REGULATORY INFORMATION

Compliance Statement (Part 15.19)
The enclosed hardware device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference
received including interference that may cause undesired operation.

Warning (Part 15.21)
Changes or modifications not expressly approved by ViaSat could void the user’s authority to operate the
equipment. Manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications
to this equipment.

Compliance Statement (Part 15.105(b))
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

INDUSTRY CANADA (IC) REGULATORY INFORMATION

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two
conditions: (1) this device may not cause interference, and (2) this device must a ccept any interference, including
interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie
Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux condition s
suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout
brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

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Class B Digital Device Notice
This Class B digital apparatus complies with Canadian ICES-003, RSS-Gen and RSS-210.
Cet appareil numérique de la classe B est conforme à la norme NMB -003, CNR-Gen et CNR-210 du Canada.

EU ROHS (RESTRICTION OF HAZARDOUS SUBSTANCES) DIRECTIVE

FT2225 units marked RoHS meet the European Union (EU) directive 2002/95/EC on Restriction of Hazardous
Substances.

EU REACH (REGISTRATION, EVALUATION, AUTHORISATION AND RESTRICTION OF
CHEMICALS) DIRECTIVE

FT2225 units marked REACH meet the European Union (EU) directive 1907/2006/EC on Restriction of Chemicals.

EU WEEE (WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT) DIRECTIVES

FT2225 units marked with WEEE meet the European Union (EU) directive 2002/96/EC on waste electrical and
electronic equipment. WEEE mandates recycling of electrical and electronic equipment throughout the EU.

Unless otherwise noted, all products, assemblies, and sub-assemblies manufactured by ViaSat and its sub­contractors will be compliant with this directive and any subsequent revisions or amen dments. This product carries
the WEEE label below to demonstrate compliance.

For addition information, contact ViaSat, Inc. at: www.viasat.com

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WARNINGS, CAUTIONS, AND NOTES

Safety precautions or important information found in this document will normally be presented just prior to the
point where the hazard is likely to be encountered. Symbols used to identify the information are defined as follows:

WARNING: The “Warning” icon identifies where and/or what potential problems might occur
while performing configuration procedures.

CAUTION: The “Caution” icon identifies procedures or factors that can affect the installation
and configuration of the system (may damage or render equipment inoperable).

CAUTION: This symbol indicates that electrostatic discharge (ESD) precautions must be
observed or the equipment may be damaged.

NOTE: The “Note” icon identifies information important for performing configuration

procedures.

GENERAL SAFETY PRECAUTIONS

General safety precautions are as follows:

WARNING: There are no user-serviceable parts inside the terminal. There are no lethal
voltages inside the terminal. The terminal should only be opened by a technician that is trained
and certified to service ViaSat products.

WARNING: This device emits radio frequency (RF) energy when in transmit mode. In order to
comply with FCC RF Exposure limits, the unit must be installed in such a way as to ensure that a
minimum separation distance of 1 ft (31cm) is maintained between the antenna and any
nearby persons.

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ABOUT THIS MANUAL

This manual contains information about the ViaSat M2M FT2225 Terminal including installation procedures,
webpage operations, and troubleshooting procedures.

SUPPORTING DOCUMENTATION

The following list provides documentation associated with this user manual.

ViaSat PN# Title
1221589 ViaSat FT2225 Terminal Quick Start Guide

1216662 ViaSat MSS Terminal AT Command Interface

Additional publications and information including user guides, white papers, application notes, release notes,
software updates, training schedules, and other technical information may be found on the ViaSat website, located
at: http://viasat.com/m2m

ACRONYMS

Acronyms and Definitions

- A -

AES ..................................... Advanced Encryption Standard

ANSI.................................... American National Standards Institute

- D -

DHCP .................................. Dynamic Host Configuration Protocol

- H -

EIA ...................................... Electronic Industries Alliance

EIRP .................................... Effective Isotropic Radiated Power

- E -

Es/No.................................. Energy Symbol/Noise

- F -

FIPS .................................... Federal Information Processing Standard

FL ........................................ Forward Link

FTP ..................................... File Transfer Protocol

- G -

GB....................................... Gigabyte

GLONASS ............................ GLObal NAvigational Satellite System

GNSS................................... Global Navigational Satellite System

GPS ..................................... Global Positioning System

- H -

HTTP ................................... Hypertext Transfer Protocol

HW ..................................... Hardware

- I -

IE ........................................ Internet Explorer

IEEE .................................... Institute of Electrical and Electronics Engineers

IF ........................................ Intermediate Frequency

IP ........................................ Internet Protocol

IP66 .................................... Ingress Protection

- L -

LAN ..................................... Local Area Network

LHCP ................................... Left-Hand Circular Polarization

LOS ..................................... Line of Sight

- M -

M2M .................................. Machine-to-Machine

MAC ................................... Media Access Control

Mbps .................................. Megabits per second

MMI ................................... Multi Media Interface

- N -

NAT .................................... Network Address Translator

- O -

OSD .................................... Over The Air Software Download

OTA .................................... Over The Air

- R -

RHCP .................................. Right-Hand Circular Polarization

RX ....................................... Receive

- S -

SCADA ................................ Supervisory Control and Data acquisition

- T -

TCP ..................................... Transmission Control Protocol

TIA ...................................... Transmission Industry Association

TX ....................................... Transmit

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Acronyms and Definitions

- U -

UDP .................................... User Datagram Protocol

URL ..................................... Uniform Resource Identifier

UV ...................................... Ultra Violet

- V -

VDC .................................... Voltage Direct Current

VMS .................................... ViaSat Managed Services

- W -

WAN ................................... Wireless Area Network

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Table of Contents

1 INTRODUCTION .................................................................................................................................................................. 1-1

1.1 Introduction to ViaSat L-band Managed Service (VMS) .................................................................................................................. 1-1

1.2 Introduction to the M2M FT2225 Terminal .................................................................................................................................... 1-2

1.3 Features of FT2225 .......................................................................................................................................................................... 1-2

1.4 FT2225 Standard Equipment and Optional Accessories .................................................................................................................. 1-3

1.4.1 Standard Equipment .............................................................................................................................................................. 1-3

1.4.2 Optional Accessories ............................................................................................................................................................. 1-3

1.5 Key Specifications ............................................................................................................................................................................ 1-3

2 Getting Started ................................................................................................................................................................... 2-1

2.1 Unpacking ....................................................................................................................................................................................... 2-1

2.2 Selecting Mounting Location ........................................................................................................................................................... 2-1

2.3 Installation ...................................................................................................................................................................................... 2-2

2.4 Powering Up .................................................................................................................................................................................... 2-4

2.5 Obtaining a GNSS Fix ....................................................................................................................................................................... 2-4

2.6 Antenna Pointing............................................................................................................................................................................. 2-5

2.6.1 Pointing Using Commercial Satellite Finder Apps .................................................................................................................. 2-5

2.6.2 Pointing Using Web Server .................................................................................................................................................... 2-5

2.6.3 Pointing Using VMSFinder ..................................................................................................................................................... 2-5

2.7 Connecting the FT2225 to Other Equipment .................................................................................................................................. 2-6

2.7.1 Interfaces ............................................................................................................................................................................... 2-6

2.7.2 Wired Interface...................................................................................................................................................................... 2-7

2.7.3 Wireless Interface .................................................................................................................................................................. 2-8

3 Connecting to the ViaSat FT2225 Terminal ......................................................................................................................... 3-1

3.1 Web Server Connection .................................................................................................................................................................. 3-1

3.1.1 Address/Port Number ........................................................................................................................................................... 3-1

3.1.2 Protocol ................................................................................................................................................................................. 3-1

3.1.3 Web Browsers Supported ...................................................................................................................................................... 3-1

3.2 Login ................................................................................................................................................................................................ 3-1

3.3 Status Tab ........................................................................................................................................................................................ 3-2

3.3.1 Network ................................................................................................................................................................................. 3-3

3.3.2 GNSS ...................................................................................................................................................................................... 3-3

3.3.3 System Status ........................................................................................................................................................................ 3-4

3.3.4 Logs ........................................................................................................................................................................................ 3-4

3.3.5 Versions ................................................................................................................................................................................. 3-5

3.4 Settings Tab ..................................................................................................................................................................................... 3-5

3.4.1 Network IF ............................................................................................................................................................................. 3-5

3.4.2 DHCP Server........................................................................................................................................................................... 3-5

3.4.3 Port Forwarding ..................................................................................................................................................................... 3- 7

3.4.4 WIFI IF .................................................................................................................................................................................... 3-8

3.4.5 GPS/GLONASS IF .................................................................................................................................................................... 3-8

3.4.6 Satellite IF .............................................................................................................................................................................. 3-9

3.5 Administration Tab .......................................................................................................................................................................... 3-9

4 IP Data Interface ................................................................................................................................................................ 4-1

4.1 IP Network Architecture .................................................................................................................................................................. 4-1

5 Troubleshooting, Maintenance and Technical Support ....................................................................................................... 5-1

5.1 Troubleshooting Guide .................................................................................................................................................................... 5-1

5.2 Preventive Maintenance ................................................................................................................................................................. 5-2

5.3 Warranty ......................................................................................................................................................................................... 5-2

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5.4 Serviceable Parts ............................................................................................................................................................................. 5-2

5.5 Customer Support ........................................................................................................................................................................... 5-2

Appendix A Power/Ethernet Cable Assembly Instruction ...................................................................................................... A-1

A.1 Required Tools ................................................................................................................................................................................ A-1

A.2 Connector Information .................................................................................................................................................................... A-1

A.3 Cable Specification .......................................................................................................................................................................... A-1

A.4 Cable Assembly Steps ...................................................................................................................................................................... A-1

Appendix B Pole Mount ......................................................................................................................................................... B-1

B.1 Required Tools ................................................................................................................................................................................ B-1

B.2 Required Materials .......................................................................................................................................................................... B-1

B.3 Installation Steps ............................................................................................................................................................................. B-1

Appendix C Roof Mount Example .......................................................................................................................................... C-1

Appendix D Satellite Coverage Maps ..................................................................................................................................... D-1

Appendix E VMS Pointing Procedure ..................................................................................................................................... E-1

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List of Figures

Figure 1-1. ViaSat L-band Managed Service (VMS)................................................................................................................................................................... 1-1

Figure 1-3. FT2225 Terminal..................................................................................................................................................................................................... 1-2

Figure 2-1. Terminal Location – Line of Sight ........................................................................................................................................................................... 2-1

Figure 2-3. Terminal Mounting Hole Locations ........................................................................................................................................................................ 2-2

Figure 2-4. Terminal Mounting Example .................................................................................................................................................................................. 2-3

Figure 2-5. Key Slot .................................................................................................................................................................................................................. 2-3

Figure 2-6. Cable Connector and Locking Collar ....................................................................................................................................................................... 2-3

Figure 2-7. Cable Management ................................................................................................................................................................................................ 2-4

Figure 2-8. VMSFinder Pointing Application ............................................................................................................................................................................. 2-6

Figure 2-9. View of FT2225 Terminal Receptacle ..................................................................................................................................................................... 2-6

Figure 3-1. Login Screen ........................................................................................................................................................................................................... 3-2

Figure 3-2. Failed Login ............................................................................................................................................................................................................ 3- 2

Figure 3-3. Status Tab............................................................................................................................................................................................................... 3-3

Figure 3-4. Logs Pane ............................................................................................................................................................................................................... 3-4

Figure 3-5. Network IF Pane ..................................................................................................................................................................................................... 3-5

Figure 3-6. DHCP Server - Active Leases ................................................................................................................................................................................... 3-6

Figure 3-7. DHCP Server – Wired Ethernet DHCP Dynamic Address Pool ................................................................................................................................. 3-6

Figure 3-8. DHCP Server – WLAN DHCP Dynamic Address Pool ............................................................................................................................................... 3-6

Figure 3-9. DHCP Server – Static IP Assignments Table ............................................................................................................................................................ 3-7

Figure 3-10. DHCP Server – Static Routes Tables ..................................................................................................................................................................... 3-7

Figure 3-11. Port Forwarding Pane ........................................................................................................................................................................................... 3-8

Figure 3-12. WIFI IF Pane ......................................................................................................................................................................................................... 3-8

Figure 3-13. GPS/GLONASS IF Pane .......................................................................................................................................................................................... 3-9

Figure 3-14. Satellite IF Pane .................................................................................................................................................................................................... 3-9

Figure 4-1. ViaSat Network Architecture .................................................................................................................................................................................. 4-1

Figure A-1. Cable Assembly Preparation ................................................................................................................................................................................ A-1

Figure A-2. Connector Part Description .................................................................................................................................................................................. A-2

Figure A-3. Cable Assembly - Step 1 ....................................................................................................................................................................................... A-2

Figure A-4. Cable Assembly - Step 2 ....................................................................................................................................................................................... A-2

Figure A-5. Cable Assembly - Step 3 ....................................................................................................................................................................................... A-2

Figure A-6. Cable Assembly - Step 4 ....................................................................................................................................................................................... A-2

Figure A-7. Cable Assembly - Step 5 ....................................................................................................................................................................................... A-3

Figure D-1. Thuraya Satellite Coverage Map .......................................................................................................................................................................... D-1

Figure D-2. LightSquared SkyTerra-1 Satellite Coverage Map ................................................................................................................................................ D-1

List of Tables

Table 1-1. FT2225 Key Specifications ...................................................................................................................................................................................... 1-3

Table 2-1. FT2225 Terminal Connector Pinout ........................................................................................................................................................................ 2-6

Table 3-1. Network Status ....................................................................................................................................................................................................... 3-3

Table 3-2. System Status Fault Codes ...................................................................................................................................................................................... 3-4

Table 5-1. Troubleshooting Guide ........................................................................................................................................................................................... 5-1

Table 5-2. Web MMI Fault Codes ............................................................................................................................................................................................ 5-1

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1 INTRODUCTION

1.1 Introduction to ViaSat L-band Managed Service (VMS)

ViaSat IP-based L-band Managed Services meet the need for real -time position tracking, managing remote assets
and operations, and visibility into critical areas of the supply chain. Our high -performance M2M terminals are
designed for a broad range of applications including emergency responders, oil and gas pipeline monitoring, mobile
fleet management, and high-value asset tracking.

ViaSat’s L-band Managed Services use high-performance LightSquared and Thuraya satellite capacity where one
terminal can be used within either satellite coverage footprint.

In general, VMS offers the following advantages, as shown in Figure 1-1.

Figure 1-1. ViaSat L-band Managed Service (VMS)

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1.2 Introduction to the M2M FT2225 Terminal

The ViaSat High Performance FT2225 Terminal is a compact, rugged fixed L-band satellite terminal designed to
provide dependable, instant IP-based machine-to-machine (M2M) communications via ViaSat’s L-band Managed
Service (VMS) (Figure 1-2). The FT2225 two-way networking capability enables both real-time monitoring and real­time control for a wide range of applications such as:

• Oil and gas mid-stream and down-stream monitoring and control

• Power grid neighborhood area networks

• Water treatment and distribution monitoring and control

• Slope monitoring

• Point-of-sales

• ATM kiosks

• National lottery

• Warning systems

Figure 1-2. FT2225 Terminal

Field devices can instantly be assessed and adjusted remotely; such as gas valves, smart grid sensors, water pumps,
and reservoir level indicators, and data and voice communications. AES -256 data link layer encryption is employed
to ensure the integrity of your data is not compromised.

The terminal includes embedded, beyond-line-of-sight connectivity, enabling direct communications between
remote locations and with control nodes. With an IP-based network architecture and multiple wired and wireless
interfaces, the ViaSat FT2225 terminal easily integrates with your existing M2M system to support any real-time
remote monitoring and control application.

Rugged IP66 dust and powerful water jet resistant enclosure ensures reliable communications in the toughest
environments.

The guidelines below provide an overview of the terminal’s capabilities and basic operation. For detailed
configurations, please contact your ViaSat FT2225 retailer, or the ViaSat customer support hotline listed at the back
of this manual.

1.3 Features of FT2225

Key Features of the ViaSat FT2225 include:

• IP-based networking

• LHCP & RHCP operation

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• Wired Ethernet and WiFi interfaces

• Easy antenna pointing via an app on your smartphone or tablet

• Built-in DHCP/NAT router

• Full-duplex connectivity

• Low-latency for instant message transfer and real-time monitoring with no delays

• Embedded commercial GPS + GLONASS

• Netted Voice

• IP66

• 10-32 V DC Input

• Built-in Web MMI

• AES-256 Encryption

1.4 FT2225 Standard Equipment and Optional Accessories

1.4.1 Standard Equipment

The FT2225 features the following standard accessories:

• FT2225 Terminal

• Connector mating kit

• 2x .250-20 UNC-2A screws

1.4.2 Optional Accessories

The following optional accessories are available for FT2225:

• Cable assembly, Power/Ethernet, Pig Tail, 10m - Part # 1212846

• Power/Ethernet Cable – Part # TBD

• Pole Mount Kit – Part # TBD

• Roof Mount Kit – Part # TBD

• Adapter Cable – Part # TBD

1.5 Key Specifications

The key specifications for ViaSat FT2225 are summarized in Table 1-1 below.

Table 1-1. FT2225 Key Specifications

Category

Specification

Size (LxWxH in.):

7.23” x 5.13” x 1.63”

Weight

< 2.64lbs

Power Consumption

18W max

Antenna Receive G/T

Up to -21.0 dB/K at Zenith

Antenna Transmit EIRP

Up to +4 dBW at Zenith, configurable in 0.1
dB steps

Frequency Range

Extended L-band

RX: 1518.0-1559.0 MHz

TX: 1626.5-1675.0 MHz

Modulation

RX: BPSK, QPSK, 8-PSK and 16-APSK

TX: CRMA

Waterproof/Dustproof

Transceiver: IP 66

Humidity

up to 95% condensing at 45°C, per IEC
60068-2-30

Temperature - Operating

-40°C to +71°C