The information contained in this document is subject to change without
notice and may not be suitable for all applications. While every precaution
has been taken to ensure the accuracy and completeness of this
document, Vertiv assumes no responsibility and disclaims all liability for
damages resulting from use of this information or for any errors or
omissions. Refer to other local practices or building codes as applicable for
the correct methods, tools, and materials to be used in performing
procedures not specifically described in this document.
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and/or sold by Vertiv This document is the property of Vertiv and
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Technical Support Site
If you encounter any installation or operational issues with your product, check the pertinent
section of this manual to see if the issue can be resolved by following outlined procedures.
Visit https://www.VertivCo.com/en-us/support/ for additional assistance.
Vertiv™ | Cybex™ SC Switching System Installer/User Guide
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TABLE OF CONTENTS
1 Product Overview1
1.1 Features and Benefits1
2 Basic Operation3
2.0.1 Factory reset3
2.1 Switch Overview3
2.1.1 Switching between computers9
2.1.2 Dedicated Peripheral Port (DPP)10
2.1.3 KM multi-monitor support10
2.2 Keyboard and Mouse Settings12
2.2.1 Keyboard settings12
2.2.2 Mouse settings13
2.2.3 Filtered USB port (fUSB)13
2.2.4 Interchangeable KVM to KM functionality13
2.3 Keyboard Shortcuts13
2.4 KM Configuration15
2.4.1 Creating a KM configuration file15
2.4.2 Loading a KM configuration file21
3 Troubleshooting23
3.1 General23
3.2 KM Configuration File23
3.3 Video25
3.4 Keyboard25
3.5 Mouse26
3.6 DPP26
4 Appendices27
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1 PRODUCT OVERVIEW
[[[Undefined variable Variables. ]]] SC switches are field-proven, secure, KVM and KM switching solutions
with special support for government agencies. This switching system allows users to switch safely
between computers operating at different classification levels from a single set of peripherals, providing
continuous access to critical data. With multiple security features, the secure design prevents the
transfer of data between the connected computers, ensuring data security is not compromised.
WARNING! This product is equipped with active intrusion protection and tamper-evident seals.
Tampering with the switch or breaking/removing the seals will permanently disable it and void
the warranty. If the enclosure appears to have been tampered with or if all the port LEDs flash
continuously, please contact Technical Support.
The appliances covered in this manual include:
KM Models:
•Cybex™ SC KM 120 Secure 2-Port KM Switch
•Cybex™ SC KM 140/145 Secure 4-Port KM Switches
KVM Models:
•Cybex™ SC 820D/920D Secure 2-Port DisplayPort and HDMI KVM Switches
The SC switching system offers the following options, depending on the model:
•Support for HDMI, DVI-I, VGAand/or DisplayPort video
•Support for Common Access Card (CAC), USB biometric device and USB authentication token
•Certification to Evaluation Assurance Level (EAL) 4+
•Support for USB and PS/2 keyboard and mouse
NOTE: Supports most keyboards and mice. For more information, contact Technical Support.
The SC switching system is also designed to provide additional layers of security, preventing unintended
data leaks between computers and providing additional USB port protection.
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Table 1.1 Security and Protection Features
FEATUREDESCRIPTION
Complete network
segmentation
Protection from
shared resources
Nonreprogrammable
firmware
Audio protectionMicrophone switching is nots upportedto prevent data leaks through audioports.
CONSOLE USB
port protection
Data flow is controlledandinsulatedfrom peripheral devices usingoptical data diodes. EDID emulators andinternal firewalls
protectshared displays and prevent external memory leaks.
The switches are designed to securely operate, even when peripheral devices are vulnerable to signaling attacks. They do not
allow computer access to any shared r esource and do notshare controllable power sources.
Custom firmware is not reprogrammable preventingthe ability to remotely attack switch controllers.
CONSOLE USB ports protect from the use of unsafe USBs torage devices. Unqualifieddevices are rejected when connected
through the switch even though keyboard and mouse data is passed through.
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2 BASIC OPERATION
Although installation of your SC switching system is complete, ensure you have one of the following
compatible operating systems:
•Microsoft® Windows®
•Red Hat®, Ubuntu® or any other Linux® platform
•Mac OS® X version 10.3 or higher
The switches are compatible with stereo headphones and amplified stereo speakers.
NOTE: Do not connect a microphone device to the switch's audio output port. Opt to use headset
devices that do not include microphone capabilities.
Wireless devices and non-standard keyboards with integrated USB hubs and other USB-integrated
devices are not fully supported for security reasons.
2.0.1 Factory reset
A factory reset clears the device settings and restores the device to its original configuration.
To factory reset:
Type Ctrl + Ctrl + F11
2.1 Switch Overview
The following figures and tables show the controls and connectors on the front panel and connectors on
the back of the switching systems covered in this manual.
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Figure 2.1 KVM Model (SC 945 Switch Shown)
Table 2.1 KVM SC 945 Switch Description
ITEMDESCRIPTIONITEMDESCRIPTION
1LED channel indicator13CONSOLE high-speed USB Type-A port
2Channel selector14CONSOL E full-speed US B Type-A port
3Channel label15CONSOLE female videoport (varies with model: D VI-I, HDMIor
4Channel configuration16Keyboard PS/2 mini-DIN 6-pin female port
5DedicatedPeripheral Port (DPP) freeze button and LE D17Mouse PS/2 mini-DIN 6-pin female port
6Num lock indicator*18Keyboard and mouse USB Type-B port
7Caps lock indicator*19Varies withmodel (D VI-I, HDMI or D isplayPort)
8Scroll lock indicator*20Audio jack (3.5 mm stereo)
9CONSOLE system reset21DPP USB Type-B port (CAC s upport: only available on s ome
10CONSOL E DPP USB Type-A port (CAC support: only available
11DPP LED indicator:
12CONSOLE audio jack ( 3.5 mm stereo)
* Whenthese LED indicators are lit, they reflect the status of the keyboard functions on the active channel.
on some models)
•Green: Functioning
•Flashing green: Rejected device (not
•None: Device not operating, non-standard USB
authorized)
device or device only operatinginUSB 3 mode
22Channel configuration
23A C input (100-200 VAC)
DisplayPort)
models)
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Figure 2.2 KM Model (SC KM145 Switch Shown)
Table 2.2 KM SC KM145 Switch Description
ITEMDESCRIPTIONITEMDESCRIPTION
1LED channel indicator12CONSOLE audio jack ( 3.5 mm stereo)
2Channel selector13CONSOLE keyboard and mouse full-speed USB Type-A ports
3Channel label14CONSOLE keyboard and mouse high-speed USB Type-A ports
4Channel configuration15Keyboard PS/ 2 mini-DIN 6-pinfemale port
5DedicatedPeripheral Port (DPP) freeze button and LE D16Mouse PS/2 mini-DIN 6-pinfemale port
6Num lock indicator*17Keyboard and mouse U SB Type-B port
7Caps lock indicator*18Audio jack (3.5 mm stereo)
8Scroll lock indicator*19DPP USB Type-B port (CAC support: only available on some
9CONSOLE system reset20Channel configuration
10CONSOL E DPP USB Type-A port (CAC support: only available
11DPP LED indicator:
* Whenthese LED indicators are lit, they reflect the status of the keyboard functions on the active channel.
on some models)
•Green: Functioning
•Flashing green: Rejected device (not
•None: Device not operating, non-standard USB
authorized)
device or device only operatinginUSB 3 mode
21AC input(100- 200 VAC)
models)
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Figure 2.3 KM Model (SC KM120 Switch Shown)
Table 2.3 KM SC KM120 Switch Description
ITEMDESCRIPTIONITEMDESCRIPTION
1LED channel select button8CONSOLE mouse USB Type-A port
2Num lock indicator*9CONSOLE keyboard US B Type-A port
3Caps lock indicator*10CONSOL ERestore to factory defaultbutton
4Scroll lock indicator*11CONSOLE audio jack ( 3.5 mm stereo)
5Holographic tamper-evidentlabels12Remote Control Unit (RCU) port
NOTE: The RC U port on the back panel is currently
inoperable and is reserved for future use.
6Audio jack ( 3.5 mm stereo)13DC power supply
7Keyboard and mouse U SB Type-B port
* Whenthese LED indicators are lit, they reflect the status of the keyboard functions on the active channel.
The SC 820 models are single-head devices. They have identical ports, except for the number of ports on
the device. The SC 920 models (as shown in the following figure) are dual-head devices. The SC 920D and
SC 920H models are identical except for the DP and HDMI video ports, respectively.
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Figure 2.4 SC Model (SC920 KVM Switch Shown)
Table 2.4 SC 920 KVM Switch Description
ITEMDESCRIPTIONITEMDESCRIPTION
1LED channel select button9CONSOLE mouse USB Type-A port
2Num lock indicator10CONSOL E DisplayPort video input port
3Caps lock indicator11CONSOLE keyboard USB Type-A port
4Scroll lock indicator12Status LED
5Holographic tamper-evidentlabels13CONSOLE audio input jack (3.5 mm stereo)
6Audio jack ( 3.5 mm stereo)14Remote Control Unit (RCU) port
NOTE: The RC U port on the back panel is currently
inoperable and is reserved for future use.
7DisplayPort video port15DC Power Supply
8Keyboard and mouse USB Type-B port
* Whenthese LED indicators are lit, they reflect the status of the keyboard functions on the active channel.
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Figure 2.5 KVMModel (SC 920XP Switch Shown)
Table 2.5 SC 920XP Switch Description
ITEMDESCRIPTIONITEMDESCRIPTION
1LED channel select button10CONSOLE HDMI video input port
2Num lock LED11CONSOLE D VI-I video input port
3Caps lock LED12StatusLEDs
4Scroll lock LED13DC power supply
5Holographic tamper evident labels14Remote Control Unit (RCU) port
6DVI-I video port15CONS OLE audio inputjack (3.5 mm stereo)
7HDMI video port16CONSOLE keyboard US B Type-A port
8Audio jack (3.5 mm s tereo)17CONSOL E mouse USB Type-A port
9USB Type-B port for keyboard and mouse
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Figure 2.6 KVMModel (SC 945XP Switch Shown)
Table 2.6 SC 945XD Switch Description
ITEMDESCRIPTIONITEMDESCRIPTION
1LED channel indicator13USBType-B port for computer
2Channel selector14Audio jack (3.5 mm stereo)
3Channel label15USB Type-B port for keyboard and mouse
4Channel configuration16CONSOLE DVI-I video input port
5DedicatedPeripheral Port (DPP) freeze button and LE D17CONSOL E DisplayPort video inputport
6Num lock LED18StatusLEDs
7Caps lock L ED19USBType-A port for DPP and DPP status LED
8Scroll lock L ED20Remote Control Unit (RCU) port
9Holographic tamper evident labels21CONSOLE audio inputjack (3.5 mm stereo)
10ACpower cable jack22CONS OLE keyboard and mouse USB Type-A ports
11DisplayPort video port23Keyboard PS/2 mini-DIN 6-pin female port
12HDMI video port24Mouse PS /2 mini-DIN 6-pin female port
2.1.1 Switching between computers
After turning on the switch, the default channel is channel one. You can select which computer to operate
using the front panel push-buttons. The LED number illuminates to indicate which computer is currently
selected. Allow approximately one second for the video signal to sync after switching computers.
After selecting a new channel, the mouse cursor is positioned in the center of the selected computer
display. When you select a new channel, the mapping for the keyboard, mouse, audio and USB device also
changes to the specified channel.
To switch between computers:
Select the computer by pressing the corresponding front panel push-button on the front of the switch.
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2.1.2 Dedicated Peripheral Port (DPP)
The DPPfeature allows secure use of authentication devices such as a CAC or smartcard reader. See the
Vertiv Cybex™ SC/SCMSwitching System AdditionalOperations and Configuration Technical Bulletin for
detailed DPP configuration procedures.
The host detection function of the DPP enables you to switch between ports without disconnecting the
user authentication session, known as DPP freeze. When locked, switching channels does not affect
processes performed by the USB device connected to the locked channel. If only one computer is using
the DPP function, ensure that it is connected to channel 1.
The DPP status LED is illuminated after a qualified USBdevice is connected to the switch and ready for
use. If the USB device is not qualified or is rejected from the switch's DPPport, the DPPstatus LED flashes
and the USB device is inoperable. If the USB device is not detected by the port, the DPPstatus LED does
not illuminate and the USBdevice is inoperable.
NOTE: Do not connect a cable to the DPP if an authentication device is not needed. The switch will
automatically detect a cable and attempt to program the DPP selection logic. If you are connecting to
the DPP, your device must be fully compliant with a standard USB 1.1 or USB 2.0 and turned on.
Using DPP freeze
If you need to retain authentication information on one channel after switching to another, you can freeze
the DPP of the first channel.
To freeze the DPP channel:
1. Select the DPP channel you want to freeze.
2. On the front panel, enable the DPP freeze button and verify the channel indicator illuminates
on the selected channel and on the freeze button.
NOTE: If you are on a channel that has a DPP enabled and you switch to a channel that is not using a
DPP, then you will lose the connection and the ability to freeze the information. You must switch back
to a DPP-enabled channel to reactivate the feature.
2.1.3 KM multi-monitor support
The switches are configured to support one monitor per channel. The switch configuration must match
the physical positioning of the display units. When configuring the switch, you can select from the setup
presets or you can create a custom configuration file. To create a configuration file, see KM Configuration
on page 15.
When Virtual Display Technology (VDT)switching is enabled, you can set up a multiple monitor
configuration and seamlessly switch between displays by moving the mouse cursor to the desired display.
To use the multiple monitor feature, you must download and install the KM Multi-Monitor Driver from the
Software Downloads section on the Vertiv website on each of the applicable computers.
VDTswitching
By default, the switch is configured to use the relative mouse setting, which confines mouse cursor
movement to the screen of the selected computer. With this setting, you must use the front panel channel
selection buttons to switch between computers.
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Alternatively, the switch can be configured to use the absolute mouse setting, which allows you to move
between isolated computer systems by moving the mouse cursor across display borders. When the mouse
cursor scrolls beyond the screen border from one computer to another, the keyboard, mouse, audio and
USB device mapping switch accordingly. You can enable the absolute or relative mouse settings by
pressing a keyboard shortcut on the connected keyboard. See Keyboard Shortcuts on page 13 for a list of
the keystroke combinations.
You can use the preset keys to configure the KM to support more than one monitor per channel. The
following images detail the different preset monitor configurations.
NOTE: In the configurations, gray indicates a single computer and black indicates a multi-monitor
display. P indicates the primary display and S indicates the secondary display in a multi-monitor display
configuration.
Figure 2.7 Two-Port KM Presets
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Figure 2.8 Four-Port KM Presets
2.2 Keyboard and Mouse Settings
2.2.1 Keyboard settings
All secure switches block communication from the computers to the keyboard to prevent potential data
leaks. You can enable Caps Lock, Scroll Lock or Num Lock from a connected keyboard; however, the
connected keyboard status indicators do not illuminate to indicate the settings are enabled. The Caps
lock, Scroll lock and Num lock LEDs on the switch illuminate to indicate the settings are enabled on a
specific channel. Switching channels changes the status of the LEDs if different settings are enabled on
each computer.
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2.2.2 Mouse settings
When VDTis enabled, you can freeze mouse functionality on a selected channel to prevent inadvertently
switching channels if the mouse approaches the screen border. The prevent transition feature allows you
to use the mouse to move objects such as windows and icons on a screen without unintentionally
dragging the object to another display. When the prevent transition feature is enabled and the left mouse
button is depressed, you can move objects only within the active display.
Using keyboard shortcuts, you can freeze or unfreeze the mouse on a selected channel, or increase or
decrease the speed of the mouse. See Keyboard Shortcuts on page 13 for a list of the keystroke
combinations.
NOTE: The default mouse speed is set to 5 on a 1 to 10 speed scale.
2.2.3 Filtered USB port (fUSB)
Some models are equipped with a filtered USBport that only accepts authorized USB devices. When an
authorized USB device is connected to the fUSB port, the status LED on the front panel illuminates green.
When an un-authorized USB device is connected to the fUSB console port, the status LED on the front
panel illuminates red. When switching between channels, the USB device connected to the fUSB port
automatically switches. When switching to a channel that has no fUSB connection, the port remains
mapped to the last channel that had a fUSB channel. To assign the fUSB port to a specific computer,
press the freeze USB button. Freeze USB prevents the fUSB from switching even when the keyboard,
video, mouse and audio peripherals switch between computers.
2.2.4 Interchangeable KVM to KM functionality
In KVM mode one display, keyboard, mouse, USB and audio peripheral set is shared between all
computers. In KM mode, each computer is connected to a separate display while the keyboard and mouse
are shared.
To change from KVM to KM mode:
1. Disconnect the display from the KVM console port.
2. Connect each computer directly to a separate display while keeping the keyboard, mouse, USB
and audio peripherals connected to the KVM.
3. Change the mouse mode by typing L Ctrl | L Ctrl | F11 | c.
To change from KM to KVM mode:
1. Connect the display to the KVM console port.
2. Connect each computer to the corresponding KVM computer video port.
3. Change the mouse mode by typing L Ctrl | L Ctrl | F11 | b.
2.3 Keyboard Shortcuts
Keyboard shortcuts can be used to execute switch commands, load monitor presets and adjust mouse
settings. Keyboard shortcut functionality varies depending on the firmware version and the switch model.
The style for sequential or concurrent keyboard shortcuts is typically Ctrl + Ctrl + F11. The following table
deviates from the style by eliminating the plus symbol between keystrokes. Unless otherwise noted, the
key combinations should be pressed concurrently and an L preceding Ctrl indicates the left control key
while an R preceding Ctrl indicates the right control key.
The following table details keyboard shortcut options.
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Table 2.7 KM Keyboard Shortcuts
KEY COMBINATIONDESCRIPTIONSTANDARD
SWI TCHES
VERSION
10020715
VERSION
10300915
VERSION
10020316
KVMKMMINI-
OR
HIGHER
L CtrlL Ctrl1Switch to channel 1YYYYYYN
L CtrlL Ctrl2Switch to channel 2YYYYYYN
L CtrlL Ctrl3Switch to channel 3YYYYYYN
L CtrlL Ctrl4Switch to channel4YYYYYYN
L CtrlL Ctrl5Switch to channel 5YYYYYYN
L CtrlL Ctrl6Switch to channel6YYYYYYN
L CtrlL CtrlF11 BRelative mouse modeNNYYYYY
L CtrlL CtrlF11 CAbsolute mouse modeNNYYYYY
L CtrlL CtrlFVideo follow mouse
L CtrlL CtrlF11 RSystem reset to factory
L CtrlR CtrlBCurrent channelDE is
L CtrlR CtrlCCurrent channelDE is
L CtrlR CtrlQDisable/enable the copy
L CtrlShift
1
(disable/enable)
default
relative only
default
and paste function
Mouse will be A BS until
released
NNYYYNN
NYYYYYY
NNNYYYY
NNNYYYY
YYYYYYY
NYYYY
L CtrlR CtrlXExit terminal modeNYYYYYY
L CtrlR CtrlTEnter terminal modeNYYYYYY
L CtrlL CtrlF11 FDisable switching by
L CtrlL CtrlF11 UEnable switching by
mouse
mouse
NYYYY
NYYYY
L CtrlL CtrlF11 +Increase mouse s peedNYYYY
L CtrlL CtrlF11 -Decrease mouse speedNYYYY
2
YY
2
YY
2
YY
2
YY
L CtrlL CtrlF11 F1Load preset 1NYYYNYN
L CtrlL CtrlF11 F2L oad preset 2NYYYNYN
L CtrlL CtrlF11 F3L oad preset 3NYYYNYN
L CtrlL CtrlF11 F4Loadpreset 4NYYYNYN
L CtrlL CtrlF11 F5L oad preset 5NYYYNYN
L CtrlL CtrlF11 F6Loadpreset 6NYYYNYN
L CtrlL CtrlF11 F7Load preset 7NYYYNYN
L CtrlL CtrlF11 F8Load preset 8NYYYNYN
L CtrlL CtrlF11 F9Loadpreset 9NYYYNYN
L CtrlL CtrlF11 F10Load pres et 10NYYYNYN
L CtrlL CtrlF11 1- 3 1-0Loadpreset 1-3 or 1-0NYYYNYN
L CtrlL CtrlF11 F12Load previously loaded
preset
NYYYNYN
L CtrlL CtrlF11 L 1L oad layout1NNNYNNY
L CtrlL CtrlF11 L 2Load layout2NNNYNNY
MATRIX
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Table 2.7 KM Keyboard Shortcuts (continued)
KEY COMBINATIONDESCRIPTIONSTANDARD
L CtrlL CtrlF11 L 3Load layout3NNNYNNY
L CtrlL CtrlF11 L 4L oad layout4NNNYNNY
L CtrlL CtrlF11 L 5Loadlayout 5NNNYNNY
L CtrlL CtrlF11 L 6L oad layout6NNNYNNY
L CtrlL CtrlF1 1- 4Display channel 1-4 on
L CtrlL CtrlF2 1-4Display channel 1-4 on
1
You must press andhold this keyboard s hortcutto execute the command.
2
This command is only available when the s witchis in KMmode.
monitor 1
monitor 2
SWI TCHES
YNNYNNY
YNNYNNY
VERSION
10020715
VERSION
10300915
VERSION
10020316
OR
HIGHER
KVMKMMINI-
MATRIX
2.4 KM Configuration
The KMconfiguration utility is a web-based tool that allows system administrators to define custom
monitor setups in a KMconfiguration file. The file is saved with the .kmc extension. When configuring a
KMswitch using a KM configuration file, you must be logged in to the switch as administrator.
The KMconfiguration utility allows administrators to define the number of monitors connected to each
computer. Monitors can vary in size and resolution, and can be arranged in multiple layouts. You must
download and install the KM configuration utility from the Software Downloads section on the Vertiv web
site.
The KMconfiguration utility operates only with Microsoft® Windows®. Before downloading and installing
the KM configuration utility, ensure at least Microsoft® Windows®XP is installed on the computers to be
connected. The following browsers support the KMconfiguration utility:
•Google Chrome 20.0 or higher
•Microsoft® Internet Explorer®
•Mozilla® Firefox®
Before creating a KMconfiguration file, verify the number of computers and monitors to be connected to
the KM switch and the monitors' sizes and resolutions.
2.4.1 Creating a KM configuration file
A KM configuration file is referred to in the KM configuration utility interface as a KMconfiguration
project. Each customized setup requires its own project. You can create projects using the
KMconfiguration utility project wizard. After completing the steps in the wizard, the KMconfiguration file
is generated and downloaded to the computer.
The following table lists guidelines for entering project file information.
CONFIGU RATION
FIELD
Project NameName of the custom monitor configuration.
Product ModelModel of the KM switch.
Mouse SpeedDefault mouse cursor speed for all systems. Changes in the mouse cursor speedvalue on each computer do not affect the
DESCRIPTION
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CONFIGU RATION
FIELD
Mouse Acceleration Rate at whichthe mouse cursor speedincreases. Changes in the mouse cursor acceleration value on each computer do not
Number of
Computers
DESCRIPTION
KMswitch's mouse curs or speed.
affect the KMswitch's mouse curs or acceleration.
Totalnumber of computers to be connectedto the KMswitch for a particular configuration.
To create a new KMconfiguration project:
1. Log in to the KM switch as administrator, launch the KMconfiguration utility and click New
Project.
2. Enter the project name and number of computers into the fields on the KMproject setup
window.
3. Select the product model, mouse speed and mouse acceleration from the drop-down menus
and click Next Step.
Figure 2.9 KMProject Setup Window
4. Enter a detailed product description that explains the configuration and click Next Step.
5. For each computer, select the number of monitors from the drop-down menu, enter each
monitor's size and resolution and then click Next Step.
NOTE: Multiple monitor configurations require additional steps. See Multiple monitor setup on page 20
for more information.
NOTE: If a monitor is set to portrait orientation, enter the native resolution accordingly. For example, a
monitor with 1680 x 1050 native resolution would have a 1050 x 1680 resolution in portrait orientation.
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Figure 2.10 Computer Setup Window
Table 2.8 Computer Setup Window
ITEMDESCRIPTION
1Monitor size
2Number of displays
3Native monitor res olution
6. Configure the location of the monitors by dragging and dropping the monitors into position.
See Configuration examples on page 17 for acceptable multiple monitor setups.
7. Click Complete Setup to generate and download the configuration file.
Configuration examples
Each monitor is labeled with its computer number and monitor number in the KM configuration utility.
The monitors can be touching or separated by distance based on the geometry settings required.
After the monitors are placed into a layout, a bridge between the two monitors is shown in yellow to
indicate the mouse cursor area for switching monitors. Clicking the yellow area removes it from the
configuration and you will not be able to switch between the monitors using the mouse cursor.
Example 1
The monitor configuration in example 1 establishes a mouse cursor bridge between the bottom left corner
of display 1 and the top right corner of display 2. The mouse cursor bridge is indicated by the yellow area
and it is the only area where the mouse switching between the two monitors is enabled. When the mouse
cursor switches from display 1 to display 2, the active computer switches from computer 1 to computer 2,
respectively. The red lines indicate areas where mouse cursor switching is disabled.
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Figure 2.11 Example 1 Physical Layout
Example 2
Both monitor configurations in example two enable you to switch between display 1 on the left and display
2 on the right. Using the mouse cursor to switch from display 1 to display 2 also switches you from
computer 1 to computer 2.
Figure 2.12 Example 2 Physical Layout
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Example 3
Example 3 depicts a multiple monitor configuration with the monitors connected at the corners. Example
3A is an invalid configuration because display 1 and display 2 do not share an overlapping area where the
mouse cursor can cross. Example 3B is valid since the two monitors overlap to create an area where the
mouse cursor can cross.
Figure 2.13 Example 3A Invalid Physical Layout
Figure 2.14 Example 3B Valid Physical Layout
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Example 4
In example 4, the physical placement of the monitors can be configured multiple ways. In the first layout,
computer 2 has two connected monitors and mouse cursor switching is enabled between computer 1 and
both computer 2 monitors. In the second layout, mouse cursor switching is enabled only between
computer 1 and display 1 for computer 2.
Figure 2.15 Example 4 Physical Layouts
Multiple monitor setup
In a multiple monitor configuration, the KM configuration file and the Microsoft® extended desktop
settings control switching between the monitors. When setting up a multiple monitor configuration, you
must enter the Microsoft® virtual desktop parameters to ensure a smooth and proportional transition
among all connected monitors.
All monitors connected to the same computer must be configured next to one another with no distance
between the monitors.
To set up a multiple monitor configuration:
1. From the Start menu, click Control Panel, then click Appearance and Personalization - Display Adjust Resolution.
2. In the KM configuration utility Display Properties window, enter the size and resolution
information for the primary and secondary monitors as indicated in the Microsoft® extended
desktop settings.
3. Enter the vertical and horizontal coordinates for monitors.
The following figure and table list the monitor property fields to be completed when configuring multiple
monitors.
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Figure 2.16 Entering Data for a Multiple MonitorConfiguration
3Monitor coordinates per the Microsoft® extended desktops ettings
2.4.2 Loading a KM configuration file
Before you can upload the KM configuration file, you must have the following:
•Loading driver mapping file - An .inf file that maps Microsoft® drivers to be used by the switch
in administrator mode.
•USBprogramming cable - The cable required to load configurations onto the switch and is
connected to the switch's USBmouse port.
NOTE: The cable will not work if connected to any port other than the USBmouse port.
•Administrator credentials - You must be logged in as administrator to load the
KMconfiguration file onto the switch.
To load the KM configuration file:
1. Ensure power to the switch is turned on and a valid keyboard is connected to the switch's
keyboard port.
2. Launch administrator mode by pressing LCTRL + RCTRL + T while in terminal mode.
3. Select KMConfiguration Option and log in as administrator.
4. Connect one end of the USB programming cable to the mouse port on the switch and connect
the other end to the computer that has the KM configuration file, the loading utility and the .inf
mapping file.
5. Open the loading utility and verify that the switch is recognized.
6. Click Select a new configuration file and select the KMconfiguration file to be loaded.
7. Click Update KM and restart the switch.
The following figure and table list the items shown on the KM configuration utility load interface.
Table 2.10 KM Configuration Utility Load Interface Items
ITEMDESCRIPTION
1KM configurationutility status
2Switch model detected by the KM configurationutility
3Connectedport
4Configuration file loadstatus
5Date the configurationfile was created
6Description of the configurationfile
7Configurationfilename
8Load date of the configuration file
9Filename of the last loaded configuration
10Switch's firmware vers iondetectedby the KM configuration utility
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3 TROUBLESHOOTING
When power is turned on to the switch, it performs a self-test to verify normal operation. If the switch fails
the self-test procedure, all channel LEDbuttons flash on and off once and a combination of
LEDsilluminate. The various combinations of illuminated LEDs indicate the fault with the switch. After a
failed self-test, the switch becomes inoperable until the fault is resolved.
3.1 General
The following table lists general faults, the fault indicators and the actions to resolve each fault.
Table 3.1 General Switch Faults
FAULTINDI CATORRESOL UTION
The switch did notpass the
self-test.
The switch is not receiving
power.
The switch enclosure is
compromised.
Remote desktopcontrol is
connected and rendering
the channel select buttons
is inoperable.
All channel LEDbuttons
flash on and off once anda
combination of LEDs
illuminate to indicate the
fault.
The displays do notshow
videooutput and none of the
front panelLEDs illuminate.
The tamper-evidentseals
indicate intrusion, the
switch is inoperable and all
channelLEDbuttons flash
continuously.
The switch does not
respondwhen the channel
select buttons are press ed.
Turn power off and on to the switch.
Ensure the power cable is intact and connectedto the switchandto the power source. If
the cable is damaged, replace it.
Immediately remove the switch from service and contactTechnical Support.
Disconnect from remote desktop control, or control the KVM through remote desktop
control or keyboard shortcuts.
3.2 KM Configuration File
The two most common errors that occur when loading the KM configuration file include:
•Incorrectly formatted configuration file - When you load an incorrectly formatted file, the KM
configuration utility load interface indicates the issue in theFile Description section and
prompts you to load another file. Ensure the files you load are created with the
KMconfiguration utility and have not been manually modified.
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Figure 3.1 KMConfiguration Utility Load Interface with ConfigurationFile Error
•Invalid communication connection to the switch - When communication between the switch
and the utility is lost or fails, the KMconfiguration utility load interface status is KMNot Ready.
Ensure that you use a USB programming cable to connect the switch to the computer that
runs the configuration utility and the cable is connected to the switch's USBmouse port. Also
verify that the loading driver mapping file is installed on the computer. If the connection
continues to fail, restart the switch and relaunch administrator mode.
Figure 3.2 KMConfiguration Utility Load Interface with Failed ConnectionError
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3.3 Video
The following table lists video faults, the fault indicators and the action to resolve each fault.
Table 3.2 Video Faults
FAULTINDI CATORRESOL UTION
The connected video
display is not qualified.
The displays or the
computers are not
connected to the switch
properly or the connecting
cables orports are
damaged.
A specific computer is not
connected to the switch
properly or the connecting
cable or port is damaged.
The displays or computers
are notconnectedtothe
switch properly or the
connectingcables are not
compatible with the
displays.
The video diagnostic
LED flashes green and the
display is inoperable.
The displays do notshow
videooutput on any channel
and thedisplay diagnostic
LED does notappear solid
green.
The display does notshow
videooutput for a specific
channel.
Some or allchannels ar e
experiencing poor video
image quality and the
display diagnostic LE D
does not appear solid green.
Turn off and disconnectthe non-qualifieddisplay and connect and turn power on to a
qualifieddisplay.
Ensure the displays are properly connectedto the s witchandthe displays and
connectingcables are notdamaged. Replace damaged cables. If the displays or
connectingcables are damaged, replace the damaged parts. If theissue pers ists, check
the displays' on-scr een menu to ensure the correct source is selected and verify the
videomode andcomputer's video mode are the same. If the problem persists and the
LED does not illuminate solid green, change the entire display unit or contact Technical
Support.
Ensure the connectingcable between the computer andthe switchis secured and not
damaged. Replace damaged cables. Ensure the displays are compatible with the
computer r esolution and refres h rate settings. Verify the video outputis available and an
image is shown when the display unitis connecteddirectly to the computer. If the problem
persists, turn power off and on to the switch, reboot the computer, replace the display
unit or contact Technical Support.
Ensure the displays are properly connectedto the s witchandthe displays and
connectingcables are compatible with the displays and notdamaged. Replace damaged
cables. Video cable lengthshouldnot exceed 1 5 feet. Ensure the displays ar e compatible
withthe computer resolutionandr efresh rate s ettings. Lower the video resolution of the
computer. Verify the videooutput is available and an image is shownwhenthe display unit
is connecteddirectly to the computer. If the problem persists, turn power off and on to the
switch, reboot the computers and displays, replace the video displays or contact
Technical Support.
3.4 Keyboard
The following table lists keyboard faults, the fault indicators and the action to resolve each fault.
Table 3.3 Keyboard Faults
FAULTINDI CATORRESOL UTION
The keyboard is not
connected to the switch
properly or the keyboard
cable orport is damaged.
The keyboard, mouse and
videocables are connected
to two different computers.
The computer does not
recognize the connected
keyboard.
The connected keyboard is
notqualified or not
connected to the switch
properly
Caps lock, S croll lock and
Num lock LEDs do not
illuminate on the keyboard.
The connected keyboard is
notcompatible with the
switch.
3 Troubleshooting
The keyboard does not
work on any channels.
The keyboard and mouse
are notworkingon two
channels.
The keyboard does not
work on one channel.
The keyboard is nonfunctional on any channel
and you are unable to
produce keystrokes on the
screen when using the
keyboard.
Whenthe Caps lock, Scroll
lock or Num lock keys are
pressed, the corres ponding
keyboard LEDs do not
illuminate.
Certainkeyboard functions
are inoperable once
connected to the switch.
Ensure the keyboard is properly connected to the switch and the USB cable between the
keyboard and the switch is notdamaged. If the iss ue persists, connect the keyboard to a
different port or use a differentstandard, non-wireless, qualified keyboard. Ensure the
driver for the keyboard is installedon the computer.
NOTE: I f the computer is returning from st andby mode, allow up to one minute for the
computer to regain keyboard functionality.
Ensure the keyboard/mouse and video cables are connectedto the correct ports on the
switch. For example, the keyboard and mouse cable and the video cable for computer 1
shouldbe connected to ports specifically designatedfor computer 1.
Use the computer's D evice Manager wizard to troubleshootand resolve the issue.
Ensure the keyboard is properly connected to the switch and the USB cable between the
keyboard and the switch is notdamaged. If damaged, replace the cable. E nsure the
keyboard is a qualified device. If not, disconnect the non-qualified keyboard and connecta
qualifiedkeyboard. Verify that the keyboard works connecteddirectly to the computer or
when connected to a different USBport. If the problem persists, turn power off and on to
the switch, reboot the computer, andreplace the keyboard unitor contact Technical
Support.
This is a normal behavior. All secure switches block communication from the computers
to the keyboard to prevent potential data leaks. To determine if Caps lock, Scr oll lock or
Num lock are enabled on a s pecific computer, pres s thechannel select button on the
switch and observe the Caps lock, Scroll lock and Num lock LE Ds on the switch.
Determine if the connectedkeyboard is compatible withthe switch. Some non-standard
keyboard functions are disabled by the switch for security purposes. Contact Technical
Support for compatibility information.
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3.5 Mouse
The following table lists mouse faults, the fault indicators and the action to resolve each fault.
Table 3.4 Device Faults
FAULTINDI CATORRESOL UTION
The connected mouse is not
qualified.
The mouse is not plugged
into the correct port.
The mouse is not connected
to the switch properly or the
mouse cable orport is
damaged.
The computer does not
recognize the connected
mouse.
The mouse is nonfunctional and the mouse
cursor is frozen on the
screen. You are unable to
use the mouse to move the
mouse cursor.
The mouse does notwork
on any channels but the
keyboard works.
The mouse does notwork
on any channels.
The mouse does notwork
on one channel.
Disconnect the non-qualified mouse and connect a qualified mouse.
Verify that the mouse is plugged into the mouse port and the connecting cable is not
damaged. Plug the mouse into the mouse port if it is connectedtoa non-mouse port and
replace the cable if it is damaged.
Ensure the mouse is properly connectedto the s witchandthe US B cable between the
mouse and the switchis not damaged. If the iss ue persists, connect the mouse to a
different port or use a differentstandard, non-wireless, qualified mouse. Ensure the
driver for the mouse is installed on the computer.
NOTE: I f the computer is returning from st andby mode, allow up to one minute for the
computer to regain mouse functionality.
Use the computer's D evice Manager wizard to troubleshootand resolve the issue.
3.6 DPP
The following table lists DPP device faults, the fault indicators and the action to resolve each fault.
Table 3.5 Device Faults
FAULTINDI CATORRESOL UTION
The connected USB device
is not qualified.
The USB device is not
working properly or the
connectingcable between
the computer and the DPP
inputport on the switchis
damagedor miss ing.
The USBdevice and video
cables ar e connectedtotwo
different computers.
TheUSB device is not
working properly or not
connected to the computer.
DPPLEDflashes green and
the USBdevice is
inoperable.
DPPUSBdevice is not
working on a channel.
DPPUSB device is not
working on two channels.
DPPUSBdevice is not
working on all channels.
Disconnect the non-qualified USB device and connect a qualified USB device.
Ensure the USBdevice is working properly when connecteddirectly to the computer and
ensure that the USB cable connecting the computer and the DPPinputport on the switch
is not damaged or missing.
Ensure the USBdevice and video cables are connected to the correct ports on the
switch. For example, the USB device cable and the video cable for computer 1 s hould be
connected to ports specifically designatedfor computer 1.
Ensure the USB device is working properly and connecteddirectly to the computer.
Ensure there is a USB connectedcable between the computer andthe r elevantD PP.
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4 APPENDICES
The appendix contains technical specification tables for all the products covered in this document.
Table A.1 SC 820/820D/820H/920/920D/920H 2-port, single or dual-head KVM Switches
CATEGORYVALUE
Dimensions
SC 920 Series
W x D x H
SC 820 Series
W x D x H
SC 920 Series
Weight
SC 820 Series
Weight
Ports
CPU Keyboard/Mouse PortsUSB Type-B jack
Console Keyboard InputUSB Type-A female connector
CPU A udio Input1/8 in (3.5 mm) stereo jack
CPU Video InputPortDVI-I video port (2 for S C 920, 1 for SC 820 model)
Console Mouse InputUS B Type-A female connector
Console Display PortDVI-I female connector ( 2 for SC 920, 1 for SC 820)
FrontPanel
Port Selectors and LEDs2
Resolution/Displays
ResolutionUp to 4Kx2K Ultra HD ( 3840 X 2160 Pixels) resolutions
Supports Displays2 for the SC 920 series
Support
Secure Channels2
User s Supported1
Number of Computers2
Power
DC Input Range12 VAC
AmbientAtmospheric ConditionRatings
OperatingTemperature32° to 104° F (0° to 40° C)
Storage Temperature-4° to 140° F (-20° to 60° C)
Humidity0- 80% relative humidity, non-condensing
7 x 2.4 x 2 in(177 x 61 x 52.6 mm)
7 x 2.4 x 1.4 in
(177 x 61 x 35.2 mm)
1.1 lbs ( 0.5 kg)
1.1 lbs ( 0.5 kg)
DisplayPort video port
(2 for S C 920D, 1 for SC 820D model)
HDMI video port
(2 for S C 920H, 1 for SC 820 model)
DisplayPort female connector ( 2 for SC 920D, 1 for SC 820D)
HDMI female connector (2 for SC 920H,1 for SC 820H)
Target Video ConnectorsAll of the target video connectors and cable connectors on the switch ar e DVI-I. Target devices
Support
Secure Channels4
User s Supported1
Number of Computers4
HardwareThe SC s witches support most DVI, HDMI, VGA monitors and videocards (with adaptors),
Power
AC InputRange100-240 VAC
AmbientAtmospheric ConditionRatings
OperatingTemperature32° to 104° F (0° to 40° C)
Storage Temperature-4° to 140° F (-20° to 60° C)
Humidity0- 80% relative humidity, non-condensing
AdditionalInformation
Warranty3 years; can be extended to up to 7 years at cost
Security A ccreditationCommon Criteria EAL 4 +
withanalog connectors require an adaptor to connect to the VGA port (VAD- 28). Target devices
withdigital only connectors must use an adaptor to match the DVI-D port (VAD -31) .
headsets, speakers, USB and PS/ 2 keyboards and USB mice.
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