Vertical Communications SCS 8312S, 8024S, SCS 8324S, SCS 8324F User Manual

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DSU II Digital Expandable Systems

Attendant Manual

GCA70245.07 06/03

Printed in U.S.A.

This user’s guide is for the following system:

DSU II Digital Expandable Systems

This user’s guide applies to the following telephone models: •Impact 8012S-** Rev. A and later.

•Impact 8024S-** Rev. A and later. •Impact SCS 8324S-** Rev. A and later •Impact SCS 8312S-** Rev. A and later •Impact SCS 8324F-** Rev. A and later

Contact your Comdial dealer for updates of this as well as other Comdial publications.

Copyright © 2003 Comdial Corporation

All rights reserved. Unauthorized use of this document is prohibited.

Comdial Corporation

106 Cattlemen Road, Sarasota, FL 34232

(941)554-5000 or (800)266-3425

-Notice-

Comdial reserves the right to make any changes and improvements in the product described in this document at any time and without prior notice.

Impact is a trademark of Comdial Corporation. All other product names are trademarks of their respective owners.

Table of Contents

1. Getting Started ......................................................................

1

1.1

Setting Up Your Speakerphone ..................................................

1

 

1.1.1

Positioning Your Speakerphone ........................................

2

 

1.1.2

Setting Display Contrast ....................................................

3

 

1.1.3

Setting a Personal Ringing Tone........................................

4

 

1.1.4

Setting Volume Levels.......................................................

5

 

1.1.5 Answering and Making Calls.............................................

6

1.2

Understanding the Basic Functions ............................................

7

1.3

Your Speakerphone’s Buttons ....................................................

9

1.4

Your Speakerphone’s Display Lights ......................................

12

1.5

Understanding the Rings Patterns ............................................

14

2. Answering Calls ..................................................................

15

2.1

Answering Outside Calls ..........................................................

15

2.2

Answering Intercom Calls ........................................................

16

2.3

Monitored Stations ...................................................................

17

2.4

Holding Calls ............................................................................

18

 

2.4.1

Exclusive Hold.................................................................

18

 

2.4.2

Hold Recalls.....................................................................

19

 

2.4.3

Directed Hold...................................................................

20

2.5

Night Transferred Calls - Line Answer From Any Station ......

21

2.6

Caller ID (Automatic Number Identification) ..........................

21

2.7

Call Pickup ...............................................................................

22

 

2.7.1 Group Call Pickup............................................................

22

 

2.7.2

Directed Call Pickup ........................................................

22

2.8

Receiving Subdued Off-Hook Voice Announcements

 

 

(SOHVA) ..................................................................................

24

 

2.8.1 Handling an Incoming SOHVA.......................................

24

 

2.8.2 Blocking a SOHVA .........................................................

26

2.9

Voice Announce Blocking .......................................................

27

3. Making Calls ........................................................................

29

3.1

Making Outside Calls ...............................................................

29

3.2

Making Intercom Calls .............................................................

30

3.3

Automatic Dialing ....................................................................

31

3.4

Redialing ..................................................................................

32

 

3.4.1

Redial - Last-Dialed Number ..........................................

32

 

3.4.2

Automatic Redial.............................................................

32

 

3.4.3 Redial Programming (Storing Numbers) ........................

33

3.5

Sending Subdued Off-Hook Voice Announcements

 

 

(SOHVA)

34

3.6

Camping On and Queuing ........................................................

35

 

3.6.1

Busy or Idle Station, Automatic Callback.......................

35

 

3.6.2

Busy Station, Wait For An Answer (Call Waiting) ........

36

3.7

Executive Override ...................................................................

37

4. Advanced Call Handling......................................................

39

4.1

Waiting for a Line (Queuing) ...................................................

39

4.2

Call Transferring .......................................................................

40

 

4.2.1

Screened Call Transfers ..................................................

40

 

4.2.2

Unscreened Call Transfers ..............................................

42

4.3

Conferencing ............................................................................

43

 

4.3.1

Creating a Conference Call .............................................

43

 

4.3.2

Unsupervised Conference Calls ......................................

44

4.4

Call Parking ..............................................................................

45

 

4.4.1

Handling Park Recalls.....................................................

45

4.5

Call Forwarding ........................................................................

47

 

4.5.1

Forwarding a Call............................................................

47

4.6

Call Forward Outside System (CFOS) .....................................

49

5. Nonverbal Messaging..........................................................

51

5.1

Station-to-Station Message Delivery ........................................

51

5.2

Message Waiting Light and Messaging ....................................

52

5.3

LCD Message Delivery ............................................................

54

5.4

Assist Button Message Delivery ...............................................

56

5.5

Response Message Delivery .....................................................

56

6. rogramming..........................................................................

57

6.1

DSS Numbers ...........................................................................

57

6.2

Autodial And Speed Dial Numbers ........................................

58

6.3

Feature Access Codes ...............................................................

60

6.4

Feature Buttons .........................................................................

62

 

6.4.1 Response Message Button...............................................

64

 

6.4.2

Transfer Button ...............................................................

64

 

6.4.3 Subdued Off-Hook Voice Announce (SOHVA) Button. 65

 

6.4.4

Group Listening Button...................................................

65

6.4.5

Assist Button....................................................................

66

6.4.6

Automatic Redial Button .................................................

67

7. Other Features.....................................................................

69

7.1

Line Groups ..............................................................................

69

7.2

Volume Control ........................................................................

70

7.2.1

Setting Current Volume Level .........................................

70

7.2.2 Muting Your Speakerphone.............................................

71

7.3

Default Volume Control ...........................................................

72

7.4

Background Music ...................................................................

73

7.5

Do Not Disturb Condition ........................................................

74

7.6

Account Codes .........................................................................

75

7.7

Paging .......................................................................................

76

7.8

Tracker Paging System .............................................................

78

7.9

Auxiliary Jack ..........................................................................

81

7.10

Automatic Set Relocation .......................................................

83

7.11

Service Observing ..................................................................

84

7.12 Switching The Dialing Mode Between Pulse And Tone .......

84

7.13

Toll Restriction Override .......................................................

85

7.14 Dial By Name .........................................................................

86

7.15 Programmed Button Display ..................................................

87

7.15.1

Button Functions Display (Button Query)....................

87

7.16

Data Interface Unit .................................................................

88

7.17 IMIST Module ........................................................................

89

7.18 DSS/BLF Console Operation .................................................

90

7.18.1 Accessing The DSS/BLF Console Button Levels ........

91

8. Attendant Features..............................................................

93

8.1

LCD Message Creation ............................................................

93

8.1.1 LCD Message Creation Examples ..................................

94

8.2

System Telephone Naming ......................................................

96

8.3

Night Transfer ..........................................................................

98

8.4

Call Transfer - Voice Mail System ..........................................

99

8.5

Call Transfer - Transferring Recalls to a Secondary Attendant

Telephone ...............................................................................

100

8.6

System Speed Dial Numbers ..................................................

101

8.7

System Clock ..........................................................................

103

8.8

Music On Hold .......................................................................

103

8.9

Station Message Detail Accounting (SMDA) Printout ..........

104

8.10

System Alarm Reporting ......................................................

105

8.11

Direct Inward Station Dialing (DISD) ..................................

106

8.12

Digital Voice Announcing (DVA) .......................................

107

8.12.1 Day answer messages..................................................

108

8.12.2 Night answer messages ...............................................

108

8.12.3 Recall messages...........................................................

108

8.12.4 Drop message ..............................................................

109

Appendix A Feature Access Codes .....................................

111

Appendix B Display Abbreviations ......................................

115

Appendix C Speakerphone Characteristics ........................

119

8.13

Full-Duplex Speakerphone Characteristics ..........................

119

8.14

Speakerphone User Guidelines .............................................

120

Appendix D Glossary ............................................................

123

Index ..........................................................................................

 

133

GCA70245

ABOUT THIS BOOK

As a system attendant, you must be familiar with the operation of your individual station and the entire digital communication system. This attendant manual serves as both an introduction to the individual speakerphone and system for new users and a reference for experienced users.

Introduction

The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.

1 Getting Started

Basic Operation

The basic operation chapters define often-used features and provide instructions for their use. These chapters are titled as follows:

2Answering Calls

3Making Calls

Advanced Operation

The chapters that describe the advanced features of the DXP, DXP Plus, and FX Series systems are as follows:

4Advanced Call Handling

5Nonverbal Messaging

6Programming

7Other Features

In addition to the chapters which describe the advanced features of individual stations, this manual also includes a chapter to describe the features of the system which are programmed by the attendant.

8 Attendant Features

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Following the advanced feature descriptions are two reference tables that provide a summary and reference of features.

Appendix A Quick Reference Guide

Appendix B Display Abbreviations

Also, tips on speakerphone use for the new users are described in Appendix C and many general phrases and abbreviations which may not be familiar to users are defined in the glossary. Finally, an index completes the reference section.

Appendix C

Speakerphone Characteristics

Appendix D

Glossary

Appendix E

Feature Networking Support

 

Index

What is an Attendant?

The attendant of a telephone system is typically the first person to answer an incoming call and usually directs incoming calls to the proper person or department within the system. In addition to call control, the attendant controls system-wide operating features such as night transfer (of ringing) and the system clock. Additionally, the attendant is responsible for programming such items as system speed dial numbers and LCD messages that are available to many of the system users.

The system provides two fixed attendant positions at default (stations 1 and 2, intercom 1001 and 1002); however, installers can assign any or all stations (up to 96 total) as attendant stations if they wish.

Installers can also assign up to four DSS/BLF consoles to each attendant position where needed. In addition to the many installerenabled feature buttons that the system can make available at any station, the system provides the attendant position with several special purpose installer-enabled feature buttons to enhance call processing. These special purpose buttons are described in Chapter 8.

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The system also provides capabilities for either a local stand-alone system or a system-to-system network. System-to-system networking connects several DXP, DXP Plus, FXS, FXT, and FXII systems together in an arrangement that allows unified communications through the system. For a complete list of features and their properties, see Appendix E, Feature Networking Support.

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Notes

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DSUII Attendant User’s Guide

1. GETTING STARTED

Congratulations and thank you for using a Comdial telephone system! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators. The remaining sections are titled as follows:

Setting Up Your Speakerphone

Understanding the Basic Functions

Your Speakerphone’s Buttons

Your Speakerphone’s Display Lights

Understanding What the Rings Mean

After setting up your individual station, you are ready to begin your duties as the system attendant. Chapter 8, Attendant Features, contains instructions on station and line enabling, station naming, and other system level actions that you should accomplish to effectively begin operation of your Comdial digital system.

1.1 Setting Up Your Speakerphone

When your new speakerphone

 

arrives, the system installer

 

unpacks your speakerphone and

 

connects the line to a system jack.

 

The following sections describe a

 

few initial adjustments that allow

 

you to quickly begin making and

 

answering calls with some of the

Impact 8024 LCD Speakerphone

most basic features.

 

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Adjusting the Pedestal

Getting Started

GCA70-245

1.1.1 POSITIONING YOUR SPEAKERPHONE

You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include:

For the microphone to best detect your voice, speak within three feet of it and face the speakerphone.

Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone.

If you are using an Impact SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

To adjust the pedestal (Models 8312S, 8324S and 8324F only),

1.GRASP the rear of the pedestal base firmly with one hand AND LIFT the rear portion of the telephone upward with your other hand.

2.LIFT the telephone upward with one hand AND RAISE the telephone supporting arms upward

with your other hand. (Notice there are three sets of notches under the

telephone corresponding to the three positions available.)

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DSUII Attendant User’s Guide

3.When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone until you feel the supporting arms snap into place.

Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. So please try to place the telephone in an area that is free from the danger of spills.

Note: For more tips and information on speakerphone use, including the use of a Full-Duplex Speakerphone, see Appendix C, Speakerphone Characteristics.

1.1.2 SETTING DISPLAY CONTRAST

You can darken or lighten the contrast of the display for best viewing.

• To adjust the display contrast,

1.SELECT OPTIONS.

2.SELECT NEXT until the DISP option appears.

3.SELECT DISP. Your display will read CONTRAST LEVEL.

Select Display

4. SELECT LIGHT or DARK once for each degree of change desired.

5. SELECT PREV to return to main display.

6. PRESS SPEAKER to end.

Setting the Contrast Level

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Getting Started

GCA70-245

1.1.3 SETTING A PERSONAL RINGING TONE

You can choose one of six different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.

• To select one of the ring tones, proceed as follows:

1.SELECT OPTIONS.

2.SELECT NEXT until the RING option appears.

3.SELECT RING.

4.SELECT UP OR DOWN to choose ring tone in display (a new tone will sound at each up or down press).

5.

SELECT PREV to return to main

Selecting the Ring Tone

 

display.

 

6.

PRESS SPEAKER to end.

 

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Impact Volume Buttons

DSUII Attendant User’s Guide

1.1.4 SETTING VOLUME LEVELS

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset.

To set the ringer loudness level,

—While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness

you desire. The ringer sounds Impact SCS Volume Buttons once for each change as an exam-

ple of the current setting.

Note: If you set the ringer to the OFF position, your telephone sounds a short ring burst once for each call you receive at your station.

• To set the speaker and handset loudness levels,

1.PRESS INTERCOM button.

2.PRESS the VOLUME UP OR VOLUME DOWN button once for each change in speaker volume that you desire.

3.LIFT handset.

4. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in handset volume that you desire.

Note: When a call ends, the system resets the speaker and handset volume of all future calls to the programmed (default) setting. For instructions in setting your speakerphone’s default volume, see Default Volume Control on page 72.

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Getting Started

GCA70-245

1.1.5 ANSWERING AND MAKING CALLS

Your speakerphone is now properly configured to answer and making calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

• When you hear outside ringing (single long bursts),

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

• When you hear intercom ringing (two short bursts),

1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

• To dial an outside number manually,

1.PRESS INTERCOM.

2.DIAL 9 OR PRESS other line button to select line (See Line Groups section on page 69 for more information on selecting an outside line).

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1.2 Understanding the Basic Functions

Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do.

Alphanumeric Display (Liquid Crystal Display—LCD)

Displays time, day, date, and active call information.

Keeps you apprized of the status of your telephone.

Provides programming prompts.

Auxiliary Jack (available only on Impact 8024S and Impact SCS Models)

Allows you to connect a headset, an external amplified ringer, a tape recorder, or an external paging amplifier to your telephone.

Message-Waiting Light

• Indicates that a message awaits pick up.

Microphone Opening

Allows hands-free operation of speakerphone (speak clearly toward microphone opening).

Speaker

Sounds distant party’s voice.

Sounds ringing and call-in-progress tones.

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Getting Started

GCA70-245

Impact 8024S-** LCD Speakerphone

Impact SCS 8312S=** LCD Speakerphone

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DSUII Attendant User’s Guide

1.3 Your Speakerphone’s Buttons

Hold Button (HOLD)

Places a line or intercom call on hold.

Stores pauses in number sequences during programming.

Interactive Buttons (located below alphanumeric display)

Provide quick and easy access to system features.

Provide straightforward button programming without dialing codes (the interactive buttons themselves, however, are not programmable).

Intercom Button (INTERCOM)

Selects an intercom line.

Allows you to initiate many of the telephone’s features.

Mute Button (MUTE)

Keeps the person on the line from hearing your conversation.

Reply to a Subdued Off Hook Voice Announcement (SOHVA).

Programmable Buttons

(also known as Direct Station Select/Busy Lamp Field (DSS/BLF) Buttons)

Allow you to store numbers for automatic dialing functions.

Allow you to store telephone extension numbers for Direct Station Selection (DSS).

May be programmed as a feature button.

May be designated a line button by your system installer.

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Getting Started

GCA70-245

Shift Button (SHIFT)

Allows you to access an autodial number programmed in the second tier under a DSS button. (That is, you can store an autodial number at every programmable DSS button location— a DSS in the regular tier and an autodial in the second tier). You activate the shift function by pressing this button and turning the shift light on before automatically dialing an autodial number from the second tier.

Speaker Button (SPEAKER)

Turns your speaker on or off.

Disconnects a call when you are on a hands-free call.

Ends or cancels programming.

Activates group listening feature.

Tap Button (TAP)

Recalls dial tone or generates a hookflash.

Retrieves held calls or last call placed on hold.

Transfer/Conference Button (TRNS/CONF)

Transfers calls.

Sets up conference calls.

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DSUII Attendant User’s Guide

Volume Control (VOLUME UP or VOLUME DOWN)

Regulates the volume of the ringer, speaker, handset, headset, and group listening mode.

Impact 8012S-** LCD Speakerphone

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Getting Started

GCA70-245

1.4 Your Speakerphone’s Display Lights

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Busy Lamp Field (BLF) lights (next to a programmable Direct Station Select button):

Steady red = station is in use or in Do Not Disturb.

Flashing red = station is receiving a call or calling you.

Fluttering red = station-to-station messaging has been set by the station associated with this programmable button

Next to a line button:

Steady green = this is your line, either on-hook (in a hands-free mode) or off-hook, when the line is active.

Steady red = another station is using this line.

Flashing red = a call is coming in on this line.

Flashing orange = this line will be answered when you lift the handset.

Winking green = your line is on hold.

Winking red = the call has been placed on hold by another station.

Fluttering green = your line has recalled from hold.

Fluttering red = the line put on hold by another station has recalled.

Note: You can find the programmable buttons that the installer designates line buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

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DSUII Attendant User’s Guide

Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

Steady off = the feature is off.

NOTE: You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Above the MUTE button:

• On steady = called party cannot hear your conversation.

Next to INTERCOM button:

Steady red with a quick flash = you are using your intercom.

Winking red = an LCD message is set on your telephone for others to receive when calling.

Flashing red = someone is calling your extension

Fluttering red = auto-redial is in use or system is in night mode.

Above the HOLD button:

Flashing red (non-SCS Models only) = message awaits pick up.

Fluttering red = automatic station relocation has been set.

Next to the MESSAGE button (SCS models only)

• Flashing red = message awaits pick up.

Above the SPEAKER button:

On steady (with the telephone on hook and busy) = speakerphone mode is active.

On steady (with telephone on hook and idle) = background music is turned on.

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Getting Started

GCA70-245

1.5 Understanding the Rings Patterns

Two short rings = intercom call.

Single longer ring = outside call.

One short ring burst = voice announce.

Three short ring bursts = ring back from a held call, callback from a queued call.

You can vary the ringing tone of your telephone, choosing from one of six different rings. This way, you can identify your ring even though you may not be close to your telephone.

Additionally, so you won’t be disturbed when you’re busy on a call and another call rings at your station, the ring volume is subdued automatically.

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DSUII Attendant User’s Guide

2. ANSWERING CALLS

2.1 Answering Outside Calls

A call that rings on an outside line sounds long, single-tone bursts and lights the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station answers when you lift the handset; a red light flashes for any other ringing line.

Also, when an outside call rings at your station, the LCD screen displays any caller ID information that your station is programmed to receive.

When you hear outside ringing (long bursts) and observe an orange flashing light,

1.For speakerphone, PRESS flashing line button AND SPEAK toward telephone.

2.For privacy, LIFT handset.

When you hear outside ringing (long bursts) and observe a red flashing light,

1.PRESS flashing line button.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

Note: For more information on setting DND at your station, see section titled Do Not Disturb Condition on page 74.

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Answering Calls

GCA70-245

2.2 Answering Intercom Calls

An intercom call is one that is made from one system telephone to another. Your station receives intercom calls in one of two ways depending upon system programming. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.

• When you hear intercom ringing (two short bursts),

1.PRESS INTERCOM.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. As with an incoming outside call, the LCD screen displays caller ID information and your other options for answering the call.

When you hear an intercom tone followed by a caller’s voice,

—SPEAK toward the telephone to answer OR LIFT handset if privacy is desired.

Note: For more information on setting DND at your station, see section titled Do Not Disturb Condition on page 74.

When your system installer makes the option available to system users, you can block all voice announce intercom calls to your station if you wish. See the section titled Voice Announce Blocking on page 27.

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DSUII Attendant User’s Guide

2.3 Monitored Stations

When the installer assigns the personal intercom number of one telephone to appear at a button on another telephone, the button and its associated light provide a direct station select (DSS) busy lamp field (BLF) feature. With this feature, the user can monitor the status of the appearing station.

When the station monitoring feature is off, the status light shows the state of the monitored telephone.

When the station monitoring feature is on, the status light shows activity status (idle, ringing, busy, and hold) of the monitored telephone.

• To monitor another telephone,

1.OBSERVE the BLF light indications next to the Direct Station Select (DSS/BLF) button:

Off = Station is idle.

Flashing (if enabled) = Station has an incoming call.

On = Station is busy.

Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can press the DSS/BLF button to call that telephone or to answer a call that is ringing at the monitored station if you wish.

To call an idle monitored station or to answer one that is ringing,

1.NOTE the BLF light condition.

2.PRESS assigned DSS/BLF button.

3.SPEAK toward telephone OR LIFT handset if privacy is desired.

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Answering Calls

GCA70-245

2.4 Holding Calls

This feature allows you to temporarily disconnect from a current call yet retain it so that it can be retrieved. When you place a call on hold, you are free to use your telephone for other calls or features and then return to the held call. At a multiline telephone, you can put a call on hold manually, by pressing the HOLD button, or automatically (if programmed), by pressing another line button.

You can place a call on hold in either an exclusive or non-exclusive manner. With a regular or non-exclusive hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line.

• To place a call on hold (non-exclusive),

—PRESS HOLD. The light above your line button begins to blink.

• To retrieve a held call,

1.PRESS line button of the held call (with winking light), OR PRESS TAP.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

2.4.1 EXCLUSIVE HOLD

Exclusive hold prohibits a user from retrieving a held call at any station other than the one where someone placed it on hold. The exclusive hold condition also links the held call to the timed hold recall time-out feature. After time-out, audible and visual signaling occurs and the exclusive hold condition reverts to a normal hold condition. The installer enables or disables exclusive hold as a class of service feature.

• To place a call on exclusive hold,

—PRESS HOLD twice.

• To retrieve exclusive hold,

1.PRESS line button of held call (with winking light), OR PRESS TAP.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

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DSUII Attendant User’s Guide

2.4.2 HOLD RECALLS

After a call has been on hold for the period of time (set by the installer of your system), the system causes three quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster.

If the call is on exclusive hold, it will revert to manual hold after the hold recall period. Calls that revert to manual hold can be picked up from any telephone with line appearance for the recalling line.

If a held line is recalling, choose one of the following:

1.SELECT HOLD (interactive button) to place the call on hold at your station and restart hold timer.

2.PRESS line button (with fluttering green light) OR SELECT ANS to retrieve the call.

Recall L123

HOLD ANS

A Recalling Held Line

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2.4.3 DIRECTED HOLD

This feature allows you to pick up the last call a user placed on hold at another station. This feature does not allow you to pick up exclusive hold calls or calls that are in the process of being transferred. In addition, this feature allows you to place a call on hold at another station and have this call appear to be the one that has been on hold there for the longest time. Features such as hold recall apply to the station that received the directed hold call and not to the station that sent the directed hold call.

To place a call on hold at another telephone (directed hold),

1.While on line, PRESS INTERCOM OR TRNS/CONF if intercom call.

2.DIAL *90.

3.DIAL extension number of telephone to receive held call.

You can pick this call back up if you need to. To do this,

1.DIAL *4.

2.DIAL extension number of that telephone.

3.ANSWER call as desired OR PRESS SPEAKER to hang up.

To pick up a call that was placed on hold at your telephone by a user at another telephone,

—PRESS INTERCOM AND DIAL #90.

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2.5Night Transferred Calls - Line Answer From Any Station

When you, as the attendant, program the system for nighttime operation using the night transfer of ringing feature, the line answer from any station feature is made active. With this feature, you can dial an access code over the intercom line to allow you to answer any ringing outside line. The line need not be ringing at the your station for this feature to be used.

• When you hear ringing,

1.PRESS INTERCOM.

2.DIAL 80.

3.SPEAK toward telephone to answer call OR LIFT handset if privacy is desired.

2.6Caller ID (Automatic Number Identification)

When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the lower half of the LCD. If you answer the call, the number appears in the upper half of the LCD.

If another call rings in while on a call, the second caller’s number flashes on the LCD for five seconds. The system stores the last caller’s number.

To dial the number of the last incoming call while on an active call,

1.PRESS HOLD.

2.PRESS programmed SAVED NUMBER REDIAL button. (See Feature Buttons section on page 87 for programming.)

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2.7 Call Pickup

In addition to using your speakerphone’s DSS/BLF buttons to access calls, the system offers two other distinct methods to answer incoming calls that are ringing at other stations.

2.7.1 GROUP CALL PICKUP

The installer often arranges several telephones together in a user group. Up to four different groups can exist with any number of stations in a group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

• To answer a call that is ringing within your group,

1.PRESS INTERCOM.

2.DIAL #4.

3.SPEAK toward telephone OR LIFT handset if privacy is desired.

2.7.2 DIRECTED CALL PICKUP

Also, you can answer a call that is ringing at any telephone in the system if you know the ringing telephone’s extension number.

To answer a call that is ringing at any telephone in the system,

1.PRESS INTERCOM.

2.DIAL *4.

3.DIAL extension number of ringing telephone.

4.SPEAK toward telephone OR LIFT handset if privacy is desired.

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If you have programmed a PICK UP button on your telephone (see Feature Buttons on page 87 of this guide), you may make a call pickup (either within your group or at a specific station inside or outside your group) using that button.

For a discussion on using a DSS/BLF button to answer an incoming call, see Monitored Stations section on page 17.

If ringing telephone

is within your designated ...DIAL # 4 calling group...

For any ringing telephone...

 

...DIAL 4 + extension code

Your

 

Station

 

 

...PRESS

If you have programmed

flashing

a DSS/BLF button for

DSS/BLF

the ringing telephone...

button

 

Ringing

Station

Answering Calls for Other Stations

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2.8Receiving Subdued Off-Hook Voice Announcements (SOHVA)

2.8.1 HANDLING AN INCOMING SOHVA

This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. With SOHVA, the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response. A tone alert precedes the announcement and is delivered to the handset receiver of the telephone ahead of the announcement.

You can respond to the announcement in a verbal or non-verbal manner. You deliver a verbal response by pressing and holding the MUTE button or appropriate interactive button and speaking into the handset.

To respond to a SOHVA verbally,

1.SELECT AND HOLD MUTE.

2.SPEAK into handset. Distant party cannot hear your response.

3.RELEASE MUTE after response is complete to return to distant party.

S12 Calling

BLOCK MSG

Incoming SOHVA

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You can respond with a non-verbal response by pressing a programmed button to send a message to be shown on the display of the announcing station (if it is an LCD speakerphone).

To respond to a SOHVA nonverbally through Response Messaging,

1.SELECT MSG.

2.SELECT HVHLD OR TKMSG OR CLBK. (Message appears in the display of the telephone making the SOHVA).

S12 Calling

HVHLD TKMSG CLBK

Message Response

3.CONTINUE your current call with distant party. (SOHVA caller is automatically disconnected from your telephone).

NOTE: A station that is currently active in speakerphone mode or has Voice Announce Block set CAN NOT receive a SOHVA.

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2.8.2 BLOCKING A SOHVA

You can also block an incoming SOHVA with the interactive buttons or by previously programming your speakerphone for Voice Announce Block. See Voice Announce Blocking section on page 27 for more information.

• To respond to a SOHVA by blocking,

—SELECT BLOCK when you hear SOHVA tone. (SOHVA call is disconnected).

INCOMING

SOHVA

Your

SOHVA RESPONSES

SOHVA

Station

 

Delivering

 

 

 

Station

 

 

Press and Hold MUTE

 

VERBAL

 

 

 

While Speaking

 

 

 

 

 

 

 

 

Select MSG And

NONVERBAL Choose Message

To Deliver

 

 

Select BLOCK

BLOCK

 

To Disconnect

 

 

 

Answering aa SOHVA

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2.9 Voice Announce Blocking

If your system installer makes this feature available, you can prevent voice announcements such as voice-first intercom calls from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and denies access in response to attempted SOHVAs.

To block all voice-announced calls,

1.SELECT OPTIONS.

2.SELECT NEXT until VAB appears.

3.SELECT VAB.

4.SELECT ON to block.

5.PRESS SPEAKER to end.

Voice Ann. Block

ON OFF< EXIT

• To unblock all voice-announced calls,

1.SELECT OPTIONS.

2.SELECT NEXT until VAB appears.

3.SELECT VAB.

4.SELECT OFF to unblock.

5.PRESS SPEAKER to end.

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Notes:

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3. MAKING CALLS

3.1 Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset.

• To dial an outside number manually,

1.PRESS INTERCOM.

2.DIAL 9 OR other line button to select line (See Line Groups section for more information on selecting an outside line).

3.LISTEN for dial tone.

4.DIAL number.

5.LIFT handset if privacy is desired.

Line 2

ARDL SAVE

Outside Dialing Display

If your station has an assigned prime line, you will not have to select a line before dialing outside your system.

• To dial an outside number using your prime line,

1.LIFT handset if privacy is desired. Outside line is automatically selected.

2.LISTEN for dial tone.

3.DIAL number.

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3.2 Making Intercom Calls

There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

NOTE: The following instructions assume a tone-first setting. You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

To manually cause the other telephone to ring (tone calling),

1.PRESS INTERCOM.

2.DIAL extension number (called telephone will ring).

J Doe

TRACK CAMP MSG

Calling J Doe

• To tone call automatically,

—PRESS DSS/BLF button (called telephone will ring).

NOTE: The following instructions assume a voice-first default setting. Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

• To voice announce manually,

1.

PRESS INTERCOM.

Wed

12

10:42

J Doe

 

 

2.

DIAL extension number.

 

 

 

 

 

3.

SPEAK your announcement.

 

 

 

To voice announce automatically,

 

 

 

1.

PRESS DSS/BLF button.

Connected to J Doe

2.

SPEAK your announcement.

 

 

 

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3.3 Automatic Dialing

This feature provides oneor two-button speed dialing using programmable buttons at which you have previously stored numbers. There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers and autodial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

To automatically dial an autodial number from one of the programmable buttons on your station, choose one of the following:

1.PRESS programmed autodial button (line selection is usually a part of the stored speed dial number).

2.PRESS SHIFT AND programmed autodial button (to choose number stored as second choice at that button).

• To speed dial a personal speed dial number from the dial pad,

—While on hook, DIAL speed dial number on dial pad (0 to 9).

• To speed dial a system speed dial number from the dial pad,

—While on hook, DIAL * AND system speed dial number (01 – 99).

NOTE: If you manually choose a line for dialing, press HOLD before using a speed dial. If you place a call on hold prior to using your speed dial, pause several seconds before you press the speed dial button; if you immediately press the speed dial button, the system will choose the line that you have on hold to place your speed dial call.

 

Autodial Numbers

Speed Dial Numbers

PRESS button of

DIAL desired number

desired number

for personal speed dial

to dial directly

OR

 

DIAL and number

 

for system speed dial

 

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3.4 Redialing

3.4.1 REDIAL - LAST-DIALED NUMBER

The system provides each station with a last number redial feature. This feature saves 16 digits of the last outside number dialed at the station. A newly dialed number always replaces a previously dialed number. When you press the last number redial button, the system will choose a line and redial the saved number.

To redial the last-dialed number,

1.PRESS SPEAKER OR HANG UP handset to disconnect current ringing or busy tone.

2.DIAL #.

3.LISTEN for ringing or busy tone over the telephone speaker:

918045551212

ARDL SAVE

Automatic Redial Option

3.4.2 AUTOMATIC REDIAL

• To redial the number once a minute for 10 minutes,

1.SELECT ARDL OR PRESS programmed AUTOMATIC REDIAL button. (See page 67 for directions on programming an Automatic Redial button.)

2.The number will be dialed once a minute for 10 minutes (INTERCOM light flashes).

3.Listen for ringing or busy tone over the monitor speaker.

NOTE: You must pick up the handset once the call is connected, or the system will disconnect the call after 30 seconds.

• To cancel this automatic redial action,

1.LIFT AND REPLACE handset OR, USE the telephone for some other function.

2.The INTERCOM light then turns off and the phone returns to idle.

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3.4.3 REDIAL PROGRAMMING (STORING NUMBERS)

When you use last number redial, you will overwrite the temporary system-saved number with subsequent dialing activity. However, you can also permanently save a number that remains available until you overwrite it by saving a different number at the same storage location.

To save a number, you press a SAVE button before hanging up after you dial the number. To dial the saved number, press HOLD then press the same button and the system automatically dials the saved number

• To permanently store a number you’ve just dialed,

—SELECT SAVE.

• To dial the saved number,

1.PRESS HOLD.

2.PRESS programmed SAVE NUMBER REDIAL button. (See page 62 for instructions on programming a SAVE NUMBER REDIAL button.)

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3.5Sending Subdued Off-Hook Voice Announcements (SOHVA)

You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature. With SOHVA, the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response. A tone alert precedes the announcement and is delivered to the handset receiver of the telephone ahead of the announcement.

Make a SOHVA announcement using the SOHVA button as follows:

1.MAKE intercom call AND HEAR busy tone. If called station is on outside line, ring-back tone is heard, but SOHVA is still available.

J Doe Is Busy

SOHVA CAMP NEXT

Making a SOHVA

2.SELECT SOHVA AND HEAR several quick tone bursts.

3.MAKE announcement (busy tone means that your SOHVA has been denied through system programming or that the called party has blocked your SOHVA).

4.WAIT on line for reply (either verbal or LCD reply).

The receiving station can respond to the

 

 

 

announcement in a verbal or non-verbal

I Will Call Back

 

manner. They affect a verbal response

Wed

12

10:42

by pressing and holding the MUTE

 

 

 

button and speaking into the handset.

 

 

 

They effect non-verbal response by

 

 

 

pressing a programmed button to send a

Receiving an LCD Reply

message to be shown on the display of

 

 

 

the announcing station (if it is an LCD speakerphone). The announcing station is automatically disconnected after the response message is displayed.

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