10.0 Trouble Shooting
Note -
In the event of problems beyond the scope of the troubleshooting described in the
manual, please call your selling dealer. Vertex sells to dealers who are experts in installation and maintenance.
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PROBLEM CAUSE SOLUTION
No Power No electric current flowing.
Unit shuts off power automatically
when main water tank is empty.
Resumption of electric current
after a power failure - if unit
wasn’t unplugged during power
failure, unit will not turn on
by itself.
Check sockets/outlet for electric
current. Check plugs, power
cords for improper connections.
Fill man water tank with water
and press HOT POWER button
and/or COLD POWER button to
activate dispenser.
Press HOT/COLD POWER buttons to activate dispenser.
Water keeps on boiling
(Model 2000)
REBOIL button was pressed
several times
Press REBOIL button again only
once. Observe the dispenser. If
problem still occurs, the defect
might be in the temperature control device. In this case send unit
to local distributor for repair.
Heating cycle is more frequent
than normal.
Too little water in hot water tank. Refill main water tank.
Cold Water not cold enough. The dispenser is placed too close
to wall.
Wire Condenser on backside
is dusty
Unit is placed in poorly ventilated area.
Compressor does not have
enough refrigerant.
Provide a minimum of 4 in.
space between wall and back of
dispenser.
Clean wire condenser every three
months.
Place dispenser in a well-ventilated area.
Send the dispenser to local distributor.
Adjust Therrmostat
Cold water doesn’t flow out
of spigot.
Air may be entrapped in line. Work the spigot up & down a
few times.
Won’t Cool Controls not set. 1000 - Turn cold temp switch
“on” at back
2000 - Push cold power button
on front.
Panel not lit No Power Check that power cord is in sock-
et, Then press cold power.
No hot water at start up
(model 1000)
Hot tank Overheat protection
sensor tripped
1. turn off hot power
2. let sensor cool down 45min to
1 1/2 hr.
3. reach through cooling grill
with pencil or narrow screwdriver to press black reset button on
upper sensor located on hot tank
( see diag. )