Electric Fireplace
Model: HEF22
HEF26
HEF33
Installation Instructions and
Homeowners Manual
INSTALLER / CONSUMER
SAFETY INFORMATION
PLEASE READ THIS MANUAL
BEFORE INSTALLING AND
USING APPLIANCE
WARNING!
IF THE INFORMATION IN THIS
MANUAL IS NOT FOLLOWED
EXACTLY, AN ELECTRICAL SHOCK
OR FIRE MAY RESULT CAUSING
PROPERTY DAMAGE, PERSONAL
INJURY OR LOSS OF LIFE.
FOR YOUR SAFETY
Service must be performed by a qual-
ified service agency.
DO NOT STORE OR USE
GASOLINE OR OTHER
FLAMMABLE VAPORS OR
LIQUIDS IN THE VICINITY OF
THIS OR ANY OTHER
APPLIANCE.
C US
www.cfmcorp.com
CFM Corporation
2695 Meadowvale Boulevard
Mississauga, Ontario L5N 8A3 Canada
(800) 668-5323
3
10008388
Table of Contents
PLEASE READ THE INSTALLATION & OPERATING INSTRUCTIONS
BEFORE USING THIS APPLIANCE
Thank you and congratulations on your purchase of a CFM Home Products electric fireplace.
IMPORTANT: Read all instructions and warnings carefully before starting installation. Failure to follow these
instructions may result in a possible electric shock, fire hazard and will void the warranty.
Installation Instructions
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Locating Your Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Clearance to Combustibles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Cabinet Installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Fireplace Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Electrical Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Grounding Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Direct (Hard) Wiring Electric Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Service Instructions
Removing Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Glass Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Replacing the Light Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Maintenance of Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Electrical Wiring Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Operating Instructions
Flame Speed Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Heater Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Wood Burning/Crackling Sound Effect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Overhead Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
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10008388
Installation Instructions
General
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns,
do not let bare skin touch hot surfaces. If provided,
use handles when moving this appliance. Keep
combustible materials, such as furniture, pillows,
bedding, papers, clothes and curtains at least 3 feet
(914mm) from the front of this appliance.
3. CAUTION: Extreme caution is necessary when
any heater is used by or near children or
invalids and whenever the heater is left operating unattended.
4. If possible always unplug this appliance when not in
use.
5. Do not operate any heater with a damaged cord or
plug or after the appliance malfunctions, has been
dropped or damaged in any manner.
6. Any repairs to this appliance should be carried out
by a qualified service person.
7. Under no circumstances should this appliance be
modified. Parts having to be removed for servicing
must be replaced prior to operating this stove
again.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms,
laundry areas and similar indoor locations. Never
locate this appliance where it may fall into a bathtub
or other water container.
10.Do not run cord under carpeting. Do not cover cord
with throw rugs, runners or the like. Arrange cord
away from traffic areas and where it will not be
tripped over.
11.To disconnect this appliance, turn controls to the off
position, then remove plug from outlet.
12.Connect to properly grounded outlets only.
13.This appliance, when installed must be electrically
grounded in accordance with local codes, with the
current CSA C22.1 Canadian Electrical codes or for
USA installations, follow local codes and the
National Electric Code, ANSI/NFPA No. 70.
14.Do not insert or allow foreign objects to enter any
ventilation or exhaust opening as this may cause an
electric shock, fire or damage the appliance.
15.To prevent possible fire, do not block air intakes or
exhaust in any manner. Do not use on soft surfaces, like a bed, where openings may become
blocked.
16.This appliance has hot and arcing or sparking parts
inside. Do not use it in areas where gasoline, paint
or flammable liquids are used or stored. This appliance should not be used as a drying rack for clothing, nor should Christmas stockings or decorations
be hung on or near it.
17.Use this appliance only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock or injury to
persons.
18.Avoid the use of an extension cord because the
extension cord may overheat and cause a risk of
fire. However, if you have to use an extension cord,
the cord shall be 14 ga minimum size and rated not
less than 2025 Watts. The extension cord must be
a three wire cord with grounding type plug and cord
connector. The extension cord shall not be more
than 20 feet (6m) in length.
IMPORTANT INSTRUCTIONS
Locating Y our Fireplace
Your new fireplace may be installed in a prefabricated
cabinet available from your dealer.
When choosing a location for your new fireplace,
ensure the general instructions are followed. Also, for
best effect install the fireplace out of direct sunlight.
Clearance to Combustibles
Sides . . . . . . . . . . . . . . . . . . . 0” (0 mm)
Floor . . . . . . . . . . . . . . . . . . . .0” (0 mm)
Top . . . . . . . . . . . . . . . . . . . . .0” (0 mm)
Cabinet Installations
Cabinets are available from your dealer which allow for
fast, convenient installation of your fireplace against
existing walls.
For instructions on handling and assembly of your cabinet, refer to separate installation instructions that
come with the cabinet.
SA VE THESE INSTRUCTIONS
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10008388
Fireplace Dimensions
Ref. HEF22 HEF26 HEF33
A
23¹⁄₂” (597 mm) 27¹⁄₂” (699 mm) 34¹⁄₂” (876 mm)
B
20³⁄₄” (527 mm) 25¹⁄₄” (641 mm) 29³⁄₄” (743 mm)
C
22¹⁄₄” (565 mm) 26¹⁄₄” (667 mm) 33¹⁄₄” (845 mm)
D
20” (508 mm)
24¹⁄₂” (622 mm)
29” (737 mm)
E
11¹⁄₂” (292 mm) 11¹⁄₂” (292 mm) 11¹⁄₂” (292 mm)
F
22” (559 mm) 18” (457 mm)
25⁵⁄₃₂” (639 mm)
G
21¹⁄₄” (540 mm) 25¹⁄₄” (641 mm) 32¹⁄₄” (819 mm)
H
15” (381 mm)
19¹⁄₂” (495 mm) 22³⁄₄” (578 mm)
HEF22 HEF26 HEF33
Voltage 120VAC, 60Hz 120VAC, 60Hz 120VAC, 60Hz
Total Amps 13 13.1 13.6
Total Watts 1490 1500 1560
Heater Rating 1350 Watts 1350 Watts 1350 Watts
Electrical Specifications
C
F
E
A
H
G
D
B
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A 15 amp, 120 Volt, 60 Hz circuit with a properly
grounded outlet is required. Preferably, the fireplace
will be on a dedicated circuit as other appliances on
the same circuit may cause the circuit breaker to trip or
the fuse to blow when the heater is in operation. The
unit comes standard with a 6 ft. (1.8 m) long three wire
cord, exiting the right side of the fireplace. Plan the
installation to avoid the use of an extension cord. If an
extension cord must be used, it must be a minimum 14
ga, three wire with grounding type plug and connector
and rated not less than 2025 Watts. The extension
cord shall not be more than 20 ft. (6m) in length.
Electrical Connection
Electrical outlet wiring must comply with
local building codes and other applicable
regulations to reduce the risk of fire,
electrical shock and injury to persons.
Do not use this fireplace if any part of it
has been under water. Immediately call a
qualified service technician to inspect the
fireplace and replace any part of the electrical system which has been under
water.
WARNING:This procedure must be conducted by a
qualified electrician, in accordance with National and
local codes. In the U.S.A., the installation must conform to the National Electrical Code, ANSI/NFPA No.
70. In Canada, the installation must conform to the
current CSA C22.1 Canadian Electrical Code.
WARNING: Make sure the power to the unit is off, and
the power cord is unplugged from the wall outlet
before proceeding with this conversion. Failure to do
so may result in property damage, personal injury or
loss of life.
This instruction is intended as a guide for replacing the
power cord supplied with Models HEF22/26/33 electric
fireplace with direct (hard) wiring.
NOTE: When direct wiring this appliance, it must be
connected to a 15 Amp dedicated circuit breaker or
fuse in the electrical panel of the dwelling. The cable
between the circuit/fuse panel and the fireplace must
meet all local and national codes, and in no case shall
the wires be less than 14 gauge.
1. Make sure the power to the unit has been turned
off, the power cord is unplugged from the wall outlet
and the unit has cooled down if it has been operating.
2. Follow Steps 3 through 6 in “Replacing Light Bulbs”
section, Page 7, to gain access to control panel
behind the touchpad controls.
3. Locate where the power cord enters the control
compartment on the right hand side of the unit.
Using wire cutters, cut the power cord within three
inches (75mm) of the point where it exits the cabinet.
4. Carefully separate the three (3) wires of the power
cord into separate wires by gently pulling them
apart. DO NOT use a knife, as this may expose
bare conductor. The hot wire is connected on the
right hand side and is terminated with a 90° terminal (marked as “power” on the control board). The
neutral wire is connected on the left hand side and
is terminated with a straight terminal marked as
“Neutral” on the control board. The green ground
wire is attached to a ground stud.
5. Using wire strippers, strip approximately 5/8"
(15mm) from the ends of the hot and neutral wires.
6. Using a wrench, remove the #10-24 hex nut from
the ground stud where the green wire from the
power cord is attached. Remove and discard the
green wire. Reinstall the nut but do not tighten yet.
7. While standing on the right side of the unit, locate
the power cord where it exits the cabinet. Using pliers, gently cut and remove the power cord. Dispose
of the power cord.
Direct (Hard) Wiring Electric Fireplace
Grounding Instructions
This heater is for use on 120 volts. The cord has a
plug as shown at Ain Figure 1. An adapter as shown
at C is available for connecting three-blade groundingtype plugs to two-slot receptacles. The green grounding lug extending from the adapter must be connected
to a permanent ground such as a properly grounded
outlet box. The adapter should not be used if a threeslot grounded receptacle is available.
Grounding Means
Cover of
Grounded
Outlet Box
Metal Screw
Grounding Pin
Adapter
Fig. 1 Grounding methods.
A
C
B
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10008388
8. Using a slotted screwdriver, remove the 7/8"
(22mm) diameter knockout from the right hand side
of the cabinet above where the strain relief was
located.
9. Route the electrical cable from the breaker/fuse
panel through the 7/8" (22mm) diameter hole and
secure to the cabinet using an approved clamp. The
power wires should extend approximately 6"
(152mm) into the control compartment.
WARNING: Make sure the power to the power cable
has been turned off at the breaker/fuse panel of the
residence before proceeding.
10. Connect the ground wire from the power cable by
wrapping it around the ground stud of the unit and
securing it using the #6-32 nut.
11. Using a wire nut, connect the hot lead (black), of
the power cable to the power cord wire that ends in
90° terminal (on the control board side, it ends on
your right hand side). Similarly, connect the neutral
wire (white), of the power cable to the power cord
ending with the straight terminal (on the control
board side, it ends on your left hand side) using a
wire nut. It is recommended that the wire nuts be
taped to the wires, using electrical tape, as an extra
safety measure.
12.Visually check that none of the wires in the control
compartment have been dislodged from the controls. If they have, use the wiring diagram on the
unit or in the instruction manual to replace them in
their proper location.
13. Turn the power to the unit on at the breaker/fuse
panel. Place the unit into operation and check to
make sure that all of the systems are working properly.
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10008388
WARNING: Disconnect power before
attempting any maintenance or cleaning
to reduce the risk of fire, electrical shock
or personal injury.
Service Instructions
Removing Front Cover
Access to heater/fan
1. Turn off power to the unit.
2. Let fireplace cool if it has been operating.
3. Remove fixed front panel, or open doors (depending on model). If the model has operable glass or
mesh doors, completely remove them from the unit
before proceeding. To remove the doors, locate and
remove the two (2) screws holding the door at the
top. (Fig. 2) Hold the door at all times with one
hand to prevent the door from falling when you
undo the hinge screws.
4. Locate the screws that hold the front cover in place.
There are six (6) screws, three (3) located on the
front of the unit (Fig. 3), and three (3) located
underneath the top shelf of the unit. (Fig. 4)
Fig. 2 Remove screws holding door at top.
Remove Screws
Fig. 3 Remove three (3) screws on front of unit.
Remove Screws
Remove Screws
Fig. 4 Remove three (3) screws located under top shelf.
5. Remove screws using appropriate screwdriver.
6. Pull out the front cover. holding both sides of the
cover, pull gently towards you and down.
Fig. 5 Hold both sides and pull gently forward and down.
7. You now have access to the heater/fan unit, for
cleaning and/or maintenance.
8. To reinstall the front cover, please follow reverse
procedure, paying attention not to damage any
wiring in the process.
Glass Information
1. Under no circumstances should this product be
operated with broken glass.
2. Do not strike or slam the glass.
3. Do not use abrasive cleaners to clean the glass.
4. This product uses tempered glass. Replacement of
the glass supplied by the manufacturer should be
done by a qualified service person.
Front Cover
9
Remove Screws
Fig. 6 Remove screws that hold refractory bracket with
ember bed.
5. Remove those two (2) screws using an appropriate
screwdriver. One screw is located on either side of
the unit.
10008388
Depending on your model, the fireplace uses two (2) or
three (3) clear 120 Volt, 60 Watt, E-12 socket base
light bulbs (small base, chandelier candle type) located
under the ember bed. Units with overhead lights (Fig.
9) use two (2) clear 120 Volt, 5 Watt, E-12 socket base
light bulbs (small base, chandelier candle type) located
above the logs. For convenience, if one of the light
bulbs burns out, it may be easier to replace all of the
light bulbs at the same time.
Do not exceed 60 Watts per bulb for the
ember bed bulbs and 5 Watts per bulb for
the overhead lights. Use of higher rated
bulbs may result in a fire, causing property damage, personal injury or loss of life.
1. Turn off power to the unit.
2. Let fireplace cool if it has been operating.
3. Remove fixed front panel, or open doors (depending on model).
4. Locate two (2) screws that hold the refractory (brick
patterned) bracket together with the ember bed.
(Fig. 6) (Not applicable to HEF22)
Replacing the Light Bulbs
Pull Here (both sides)
Fig. 7 Pull ember bed out of unit.
6. Pull the ember bed out of the unit, by gently pulling
towards you and only slightly upwards. Depending
on the model, you can remove the refractory prior
to removing the ember bed.
7. Looking into the opening of the unit under the
ember bed, visually locate the light bulbs.
8. Remove the light bulbs by unscrewing them out of
the bases, turning them counterclockwise. You can
use one hand to hold the light socket in place, if
required.
60 W Light Bulbs
Fig. 8 Remove and replace light 60 W bulb(s).
9. Install the new light bulb(s) by turning the light bulb
into the base clockwise. You can use one hand to
hold the light socket in place, if required.
10.Reposition the ember bed. If required, gently raise
the refractory panels, one at a time, to tuck the
ember bed edge underneath them.
11.Reposition the refractory bracket, aligning the
refractory in place as required.
12.Replace two (2) screws taken out in Step 5, by
using an appropriate screwdriver.
5 W Light Bulb
Fig. 9 Remove and replace 5 W bulb(s).
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If repairing or replacing any electrical component or wiring, the original wire routing, color coding
and securing locations must be followed.
Electrical Wiring Diagram
Any electrical repairs or rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.
NOTE: HEF22/26 Units
have only 2 light bulbs
WARNING: Disconnect Power Before Servicing
1. Fan/Heater
2. Circuit Board
3. Motor DC
4. Light Socket w/Wiring Assy
5. Light Bulb
6. Wire Clip
7. Bushing Snap
8. Strain Relief
9. Power Cord 16/3
Cleaning
Cleaning of the touchpad label at the bottom front of
the unit is to be done only using a soft cloth, slightly
dampened in water (if needed, a small amount of dish
soap can be added to the water) and dried using a
clean, dry soft cloth. Cleaning of the screen diffuser is
to be done using only water and a lint free cloth. DO
NOT use any abrasive household cleaners as these
products will damage the touchpad controls and the
diffusing screen.
Maintenance of Motors
The motors used on the fan and the drum assembly
are prelubricated for extended bearing life and require
no further lubrication. However, periodic cleaning/vacuuming of the fan/heater is recommended.
Make sure the power is turned OFF
before proceeding.
Any electrical re-wiring of this appliance must be done by a
qualified electrician.This wiring must be done in accordance with local codes and/or in Canada with the current
CSA C22.1 Canadian Electrical Code, and for US installations, the National Electrical Code ANSI/NFPA NO 70..
6
RED
BLUE
7
6
3
FLAME
MOTOR
6
5
FAN
MOTOR
BLACK
WHITE
BLACK/BLUE
LIMIT SWITCH
1
BLUE
4
1 RED
RED
2 WHITE
BLACK
6 WHITE
4
5 WHITE
8 BLACK/BLUE
4
5
7 BLACK/BLUE
LIGHT
RETURN
LAMP
RETURN
NEUTRAL
HEATER
RETURN
LAMP
N.O.
LIGHT
COM.
WHITE
BLACK/BLUE
5
+-
MOTOR
2
LINE
NEUTRAL
GROUND
GREEN
8
9
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Operating Instructions
All of the fireplace control functions can be accessed
in two (2) ways:
• Using a multifunction remote control unit
• Using touchpad control panel, located in the lower
right-hand corner of the fireplace behind the door
front or fixed front (depending on the model).
Remote control unit has all the controls required to
operate any feature on the unit. If you prefer to use
the touchpad control on the fireplace unit itself, open
the fixed front or open the doors (depending on the
model) to access the touchpad buttons. The layout of
the buttons on touchpads and remote control unit can
be seen in Figures 10, 11 & 12, respectively.
A
Fig. 10 HEF22 touchpad buttons.
The fireplace features conveniently separate controls
for flame effect and for heater control. This allows you
to operate the unit in three (3) different modes:
• As a full-featured fireplace - both flame effect and
heater are on. This mode allows you to enjoy the
look of the fire along with the heat output of a
heater.
A
Fig. 11 HEF26 and HEF33 touchpad buttons. (Button 8
does not apply to HEF22.)
• As a visual effect - only flame effect is on, the
heater is off. We recommend this mode for warm
weather application, when you want the ambiance
of a fire, without any heat output.
• As a heater - only heater is on, while the flame
effect is off. This mode allows you to use your fireplace as an electric heater, without any flame effect.
Refer to Figures 10, 11 & 12 for locations of the buttons on both, the touchpad and remote control unit,
described in the following operating instructions. Note
that in both cases, button numbers as shown in the figures are the same.
NOTE: When the flame or heater is switched on, using
either the remote or touchpad, the respective LED
lights up to indicate and allow the settings to be made.
After 20 seconds of inactivity, the LED lights on the
touchpad control panel of the firepalce will go out.
Activate any button on the remote or touchpad will
light up the LED lights before any function can be performed.
Fig. 12 Remote control. NOTE: The overhead light function
on the remote shown does not apply to HEF22.
Flame Speed Control
Your fireplace features a flame speed control. By
depressing button 1 once you will activate the flame
effect. If this is the first time you use this unit, the visual indicator of the flame effect (A) will be lit up to about
half its height. By repeatedly depressing buttons 2 or
3, you can respectively decrease or increase the flame
effect speed to achieve desired flame effect. Refer to
visual indicator Ato monitor relative speed of the flame
effect between the slowest (indicator A showing only
one light) and fastest (indicator Ashowing all lights lit
up) setting. For added convenience, control board in
your fireplace will remember your last setting on subsequent activation.
3
I/O
1
3
B
2
7
2
6
5
4
I/O
B
6
5
3
1
4
7
2
6
5
8
I/O
1
7
I/O
4
8
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Heater Control
Your fireplace features a variable temperature setting
control. By depressing button 4 once, you will activate
the heater and the setting will be displayed. To determine the present approximate room temperature,
increase or decrease the heater setting by repeatedly
depressing buttons 5 or 6 until the heater comes on or
goes off. Depressing button 6 will increase the temperature setting and the room will feel warmer. When the
set temperature is reached, the heater will shut off. As
the room cools below the set temperature, the heater
will turn back on. Refer to visual indicator B as your
guide on the level of heat output setting.
Wood Burning/Crackling Sound Effect
Your fireplace features a realistic wood burning/crackling sound effect. Depressing button 7 switches the
sound effect off or on while the flame is on. If the flame
is switched off, the sound effect will go off but will
come back on when the flame is switched back on.
Overhead Light
Your fireplace features overhead lights that add
warmth and glow to the side refractories and logs.
Depressing button 8 switches the overhead lights on
or off while the flame is on. If the flame is switched off,
the overhead lights will go off but will come back on
when the flame is switched back on. This feature is not
available on the HEF22.
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10008388
7
CFM Home Products reserves the right to make changes in design, materials, specifications, prices and discontinue colors and products at any
time, without notice.
HEF22/26/33 Electric Fireplace
Ref. Description HEF22 HEF26 HEF33
1. Logset 10006656 10006711 10006532/10008135 (alt.)
2. Ember Lava Rock 10008060 10008059 10006526
3. Circuit Board 10007870 10007870 10007870
4. Refractory Right Side n/a 10007877 10008013
5. Refractory Left Side n/a 10007877 10008015
1
4
12
3
2
5
9
6
8a
10
11
8b
13
216mm [8 1/2"] (DISTANCE BETWEEN TWO SOCKETS)
216mm [8 1/2"] (DISTANCE BETWEEN TWO SOCKETS}
305mm [12"]
15
14
17
14
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HEF22/26/33 Electric Fireplace (continued)
Ref. Description HEF22 HEF26 HEF33
6. DC Motor 10001978 10001978 10001978
7. Screen Door Assembly 10006484 n/a n/a
8a. Glass Door Assembly 10008175 n/a n/a
8b. Glass Door Assembly n/a n/a 10008428
9. Glass Operable Door Assembly n/a 10008230 n/a
10. Glass Arch Door Assembly Left n/a 10007859 10007861
11. Glass Arch Door Assembly Right n/a 10007860 10007862
12. Heater/Fan Assembly 10006538 10006538 10006538
13. Socket w/Wire Assembly 10006453 10006453 10006454
14. Power Cord 10003095 10003095 10003095
15. Flame Generator Assembly 10003566 10003566 10003350
16. Screen Diffuser (not shown) 10007912 10007874 10006422
17. Transmitter 10008392 10008368 10008368
1 YEAR WARRANTY
For CFM Home Products Electric Fireplace
BASIC WARRANTY:
CFM Home Products (hereinafter referred to collectively
as the "Company") warrants that your new electric
fireplace is free from manufacturing and material defects
for a period of one year from date of installation, subject
to the following conditions and limitations.
1. This electric fireplace must be installed and operated at
all times in accordance with the Installation and
Operating instructions furnished with the product. Any
alteration, willful abuse, accident, or misuse of the
product shall nullify this warranty.
2. This warranty is non-transferrable, and is made to the
original owner, provided that the purchase was made
through an authorized supplier of the Company.
3. This warranty is limited to the repair or replacement of
part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal
conditions of use and service, after said defect is
confirmed by the Company's inspection.
4. This warranty does not cover the lightbulb(s)
included with the fireplace.
5. The Company may, at its discretion, fully discharge all
obligations with respect to this warranty by refunding the
wholesale price of the defective part(s).
6. Any installation, labor, construction, transportation, or
other related costs/expenses arising from defective
part(s), repair, replacement, or otherwise of same, will not
be covered by this warranty, nor shall the Company
assume responsibility for same. Further, the Company
will not be responsible for any incidental, indirect, or
consequential damages, except as provided by law.
7. All other warranties - expressed or implied - with respect
to the product, its components and accessories, or any
obligations/liabilities on the part of the Company are
hereby expressly excluded.
8. The Company neither assumes, nor authorizes any third
party to assume, on its behalf, any other liabilities with
respect to the sale of this Northern Flame product.
9. The warranties as outlined within this document do not
apply to non-CFM Home Products accessories used in
conjunction with the installation of this product.
This warranty is void if:
a) The fireplace has been operated in atmospheres
contaminated by chlorine, fluorine or other damaging
chemicals.
b) The fireplace is subjected to prolonged periods of
dampness or condensation.
c) Any alteration, willful abuse, accident, or misuse of the
product.
IF WARRANTY SERVICE IS NEEDED . . .
1) Contact your supplier. Make sure you have your
warranty, your sales receipt, and the model/serial number
of your CFM Home Products product.
2) DO NOT ATTEMPT TO DO ANY SERVICE WORK
YOURSELF.
CFM Corporation
2695 Meadowvale Boulevard
Mississauga, Ontario L5N 8A3 Canada
(800) 668-5323
www.cfmcorp.com
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