Verizon Wireless VL600 Consumer Information

IMPORTANT
CONSUMER
INFORMATION

INFORMACIÓN IMPORTANTE
AL CONSUMIDOR

CONSUMER INFORMATION

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HOW WIRELESS WORKS

Your wireless service is different from your home or business phone service. On a
wireless device, you must press the SEND button to alert the network to connect your
call. Unlike the calls you make on a home or business phone, wireless communications
travel over the air and can react to the environment. Rain, snow, fog, falling leaves,
water, mountains, canyons and even buildings may affect service. All wireless service
is subject to “dead zones,” or no-coverage areas.

VERIZON WIRELESS NETWORK TECHNOLOGY

Verizon Wireless offers CDMA (Code Division Multiple Access) digital network
technology to most of its customers. CDMA digital technology offers many benefits
compared to analog, such as less static, enhanced voice clarity, increased privacy
and longer battery life. A CDMA digital phone is necessary to subscribe to our digital
service. Verizon Wireless only sells digital wireless devices that are E911 compatible
and either all-digital or tri-mode, which means you may use analog or CDMA digital
services on different frequencies.

WORRY FREE GUARANTEE®

Subject to the Customer Agreement and Calling Plan. Please read and understand
them before activating. Verizon Wireless calling areas, rates, coverage, agree ments,
provisions, business practices, procedures and policies are subject to change as
specified in the Cus tom er Agreement. Our liability is significantly limited.

Certain conditions and restrictions apply. For complete details on the Worry Free
Guarantee, visit verizonwireless.com. Best network claim based on our reliability
studies. See verizonwireless.com/bestnetwork for details.

SECURITY DEPOSIT

You may have been asked to leave a security deposit at the time you activated your
wireless service. You are eligible to receive your security deposit back at the end
of 1 year of uninterrupted service, or upon termination of your contract. You will

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automatically be refunded your deposit after 1 year, including interest, provided
that you have kept your account in “good standing” (this means that you paid your
bill continuously for one year in a timely manner). This refund may take up to 3 billing
cycles to be processed. Should you be disconnected at any time during the first year
for lack of payment, you forfeit any interest accrued during that time frame. If you
terminate your service, but have not paid your final bill, the deposit will be applied to
your account, and you will receive any remaining funds. If your service is terminated
after the initial 30-day Worry Free Guarantee period but before the end of your
minimum term, your deposit will be applied against any applicable early termination
fee in addition to any outstanding balance before a check is processed.

FEDERAL COMMUNICATIONS COMMISSION (FCC) RULES AND REGULATIONS

The FCC requires that wireless devices be operated in accordance with FCC rules and
regulations and under supervision of the licensee. Severe punishment can result from
failure to comply with the following regulations:

No person shall knowingly utter or transmit any false or fraudulent signal or

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distress communication.
No person shall willfully or maliciously interfere with, or cause interference to, any

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radio communication or signal.
It is unlawful to “listen in” on conversations intended for others or to divulge any

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information thereby obtained.
No person shall utter any obscene, indecent or profane language by means of radio

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communication.

NATIONAL DO NOT CALL REGISTRY

Protect yourself from unwanted calls with the National Do Not Call Registry Program.

FCC regulations prohibit telemarketers from using automated dialers to call

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wireless numbers.
Personal wireless device users can add their wireless numbers to the National Do

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Not Call Registry.
The federal government does not maintain a national wireless device registry.

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You can register by either of the following methods:

By wireless device: 1.  1-888-382-1222 from the number you wish to register.
Online at: 2.  www.donotcall.gov.

Your registration becomes effective within 31 days of signing up and is active for five
years. There is no cutoff date or deadline for registering.

RADIO FREQUENCY EMISSIONS

Your wireless device, which contains a radio transmitter and receiver, emits radio
frequency energy during use. The following consumer information addresses
commonly asked questions about the health effects of wireless devices.

ARE WIRELESS PHONES AND DEVICES SAFE?

Scientific research on the subject of wireless devices and radio frequency (“RF”)
energy has been conducted worldwide for many years, and continues. In the United
States, the Food and Drug Administration (“FDA”) and the Federal Communications
Commission (“FCC”) set policies and procedures for wireless devices. The FDA issued
a website publication on health issues related to cell phone usage where it states
that, while research is ongoing, “available scientific evidence—including World
Health Organization [“WHO”] findings [in the Interphone study] released May 17,
2010—shows no increased health risk due to radiofrequency (RF) energy, a form
of electromagnetic radiation that is emitted by cell phones.” The FDA also cites
a separate National Cancer Institute program finding that, despite the dramatic
increase in cell phone use, occurrences of brain cancer did not increase between 1987
and 2005. You can access the FDA website at http://www.fda.gov/ForConsumers/

ConsumerUpdates/ucm212273.htm. You can also contact the FDA toll-free at (888)
463-6332 or (888) INFO-FDA. The FCC has its own website publication stating that

“[t]here is no scientific evidence that proves that wireless phone usage can lead
to cancer or other problems, including headaches, dizziness or memory loss.” This
publication is available at http://www.fcc.gov/cgb/cellular.html or through the FCC
at [phone] or (888) CALL-FCC. The National Cancer Institute (“NCI”) states
that concerns about the potential health effects of using cellular phones—“and
specifically the suggestion that using a cell phone may increase a person’s risk of