Verizon Wireless USB551L User Manual
USER
MANUAL
USB551L MODEM
©2010 Verizon Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and
should not be construed as a commitment by Verizon Wireless, Inc.
Patents and Licenses
Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents.
Software License
Proprietary Rights Provisions:
The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers.
Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel
Wireless and/or Novatel Wireless’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software
drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable
number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access
to the software drivers to any person for any purpose other than processing the internal data for the intended use of the
software drivers.
U.S. Government Restricted Rights Clause:
The software drivers are classied as “Commercial Computing device Software” and the U.S. Government is acquiring only
“Restricted Rights” in the software drivers and their Documentation.
U.S. Government Export Administration Act Compliance Clause:
It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where
such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the
laws of any other country.
Trademarks and Service Marks
Verizon Wireless is a trademark of Verizon Wireless, Inc., and the other trademarks, logos, and service marks (collectively the
“Trademarks”) used in this user manual are the property of Verizon Wireless or their respective owners. Nothing contained in
this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Verizon
Wireless or any other Trademark displayed in this user manual without the written permission of Verizon Wireless or its
respective owners.
• Novatel Wireless, and the Novatel Wireless logo are trademarks of Novatel Wireless, Inc.
• VZAccess® Manager is a registered trademark of Verizon Wireless.
• Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft® Corporation in the United States
and/or other countries.
• Apple® and Mac® are registered trademarks of Apple, Inc., registered in the U.S. and other countries.
• LTE™ is a trademark of ETSI.
The names of actual companies and products mentioned in this user manual may be the trademarks of their respective
owners.
FCC ID: PKRNVWMC551
IC ID: 3229B-MC551
PN: 90026297_R1_DraftM_08Nov2010
Please visit www.verizonwireless.com for the latest information about your device.
Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
LED States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Caring for Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Using the USB551L Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using the Device for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Install the 4G SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Install VZAccess® Manager Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Properly Insert the Device in Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Set Up VZAccess® Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Activate Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Properly Remove the Device from Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the Device After Setup is Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connect To and Disconnect From the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Lanyard Accessory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
USB Modem Extension Cable Accessory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Accessing the User Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Common Problems and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Data Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Product Specications and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . 21
Product Specications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Technology/Bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Regulatory Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Federal Communications Commission Notice (FCC – United States) . . . . . . . . . . . . . . . . . . 23
RF Exposure/Specic Absorption Rate (SAR) Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Single Modular Approval Host Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Wireless Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Limited Warranty and Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Safety Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Overview
Components
Caring for Your Device
Getting Started
1
2
Overview
Congratulations on purchasing the Verizon Wireless USB551L Modem for 4G Mobile Broadband
service!
Before installing the VZAccess Manager software and drivers, review this manual, which outlines the
features of the USB551L Modem hardware.
This 4G USB modem enables you to connect at high speeds to the Internet, your corporate Intranet,
and your email while you’re away from the oce.
Package Contents
The Verizon Wireless USB551L Modem package includes:
• Verizon Wireless USB551L Modem
• VZAccess® Manager software (included on the installation CD)
• USB551L User Guide (included on the installation CD)
• VZAccess Manager Software User Guide (included on the installation CD)
• Quick Reference Guide
• Lanyard [See Lanyard Accessory on page 14.]
• USB Modem Extension Cable [See USB Modem Extension Cable Accessory on page 15.]
System Requirements
• Supported operating system
• Windows® 7, Vista, XP (SP2 or higher)
• Mac OS® X v10.4 or higher
• USB port: Type A, v1.1 supported; v2.0 high speed recommended
• Hard drive: 100 MB free hard disk space
• Memory (RAM): 128 MB
• CD-ROM drive (for installation)
• Internet browser software: e.g., Microsoft Internet Explorer 6.0 or higher, Firefox, Safari,
Opera, Chrome
3
Components
LED indicator: This indicates the device is connected to 3G or 4G Mobile Broadband
networks; it also indicates when the device has an error or has no service available. See LED
States on page 4.
USB connector: This connects to your computer through a type A USB port. The hinge
design makes it easier to connect to computers.
Accessory hook: This attaches to the lanyard accessory (included in the box) for portability.
See Lanyard Accessory on page 14.
Back panel (removable): This covers the 4G SIM card slot. Insert a ngernail into the divot
closest to the USB connector to remove the back panel.
4G SIM card slot: Insert the 4G SIM card into the spring-loaded SIM card slot. See Install the
4G SIM Card on page 8.
4
LED States
The LED indicates the modem status.
LED Color Status Description
No Light
The device is powered o or otherwise is not getting power.
Green
Solid
Slow
blinking
Intermittent
blinking
The modem is powered on but is not transmitting or receiving
data.
The modem is searching for a 3G data network.
The modem is transmitting or receiving data on a 3G data
network; the blink rate is proportional to the data speed.
Blue
Solid
Slow
blinking
Intermittent
blinking
The modem is powered on but is not transmitting or receiving
data.
The modem is searching for a 4G data network.
The modem is transmitting or receiving data on a 4G data
network; the blink rate is proportional to the data speed.
Red
Solid Service error; no service is available.
Yellow
Solid Error; reinsert the modem.
5
Caring for Your Device
Like any electronic device, the modem must be handled with care to ensure reliable operation.
Verizon Wireless recommends the following guidelines:
• Protect the device from liquids, dust, and excessive temperatures.
• Do not apply adhesive labels to the device; they might cause the device to overheat or alter
antenna performance.
• The USB connector should plug easily into your computer’s standard type A USB port.
Forcing the device into a port might damage the connector.
• Remove the device from your computer before transporting it.
• Store the device in a safe place when not in use.
Using the Device for the First Time
Using the Device After Setup is Complete
Accessories
Accessing the User Guides
Using the USB551L Modem
2
7
Using the Device for the First Time
IMPORTANT Do not connect the device to a USB hub, as it might not provide sufficient
power.
See the Quick Reference Guide included in the box and the VZAccess® Manager Software User
Guide for additional information about installing the VZAccess software.
To get started, follow these steps.
Conrm your computer meets the minimum system requirements. See System
Requirements on page 2.
Insert the 4G SIM Card. See Install the 4G SIM Card on page 8.
Install the VZAccess Manager software. See Install VZAccess® Manager Software on page 9.
Connect the device to your computer. See Properly Insert the Device in Your Computer on
page 10.
Set up the VZAccess Manager software. See Set Up VZAccess® Manager Software on page 11.
Activate the USB551L Modem. See Activate Your Device on page 11.
IMPORTANT The device requires an activated account with Verizon Wireless to function.
Activation must be performed within a Verizon Wireless coverage area. VZAccess Manager
must be installed prior to activation.
8
Install the 4G SIM Card
If you have not already done so, please follow these instructions to install your new 4G SIM Card.
To open the case and install the 4G SIM Card
Open the protective cover. Look for a small divot at the end of the back panel closest to the
USB connector, into which you can insert a ngernail.
Insert the 4G SIM Card with the contact points (typically gold-colored) facing toward the
device. Position the card with the notched corner as circled below and slide the card into the
slot.
Gently push the 4G SIM Card forward until the spring catches and the card remains securely
in the slot.
Replace the back panel on the device.
The SIM Card must remain in the wireless device when in use.
NOTE Should your SIM Card be lost or damaged, visit verizonwireless.com/myverizon to order
a replacement SIM Card. You can also call 1-800-922-0204 to speak with a Customer Service
Representative. For toll-free support outside of the U.S. call +1-908-559-4899 for 24/7 global
support.
For additional information about 4G SIM Cards, visit verizonwireless.com/4GSIM.
A Subscriber Identity Module (SIM Card) is a “smartcard” that houses personal information, such as
your mobile phone number, calling plan, account information, and content, such as contacts, text
messages, and call history.
The Verizon Wireless 4G SIM Card is compatible with any Verizon Wireless 4G certied device.
You can move the 4G SIM Card from one device to another and your wireless service will work
seamlessly as long as you have a compatible device and service plan. To see which devices are
compatible with the Verizon Wireless 4G SIM Card, visit verizonwireless.com/certifieddevice.
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