VeriFone Omni 3210 Installation Manual

Omni 3210

Installation Guide

IMPORTANT NOTI CE

Lithium Battery Caution. The Random Access Memory (RAM) in the Omni

3210 terminal is protected by a lithium battery. Do not, under any
circumstances, attempt to replace this battery. Failure to comply may void the
product warranty.

No Warranty. Although VeriFone has attempted to ensure the accur ac y and
completeness of its cont e nts, thi s manual may contai n errors or omissions.

Limited Liability . In no event shall V eriFone be liable for any indirect,
special, incidental, or consequential damag es ( including damages for loss of
business, profits or the like), even if VeriFone or its represent atives have been
advised of the possibilit y of suc h dam a ge s.

Product Changes. VeriFone reserves the right to change, update, or make
obsolete any product changes at any time and without notice.

Document Title: Omni 3210 Installatio n G ui de
VeriFone Part Number: 21920, Revision A

Copyright © 2001 VeriFone, Inc.

All rights reserved.
Printed in the United States of America.

No part of this public at io n may be copied, distributed, stored in a retrieval
system, translated into any human or compute r la nguage, transmitted, in any
form or by any mean s, without the prior written co nse nt of VeriFone.

VeriFone, the VeriFone logo, Omni, S of tPay, and VeriT alk are either
trademarks or registered trademarks of VeriFone in the United States and/or
other countries.

All other brand names, trademarks, or service marks are the properties of their
respective owne rs.

Omni 3210 Installation Guide

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Installing the Omni 3210

Step 1: Select a Location for the Terminal . . . . . . . . . . . . . . .7

Step 2: Unpack the Shipping Carton . . . . . . . . . . . . . . . . . . . .8

Step 3: Examine Terminal Features . . . . . . . . . . . . . . . . . . .10

Step 4: Connect the Terminal to a Telephone Line . . . . . . . .13

Step 5: Connect Optional Device(s) . . . . . . . . . . . . . . . . . . .18

Step 6: Connect the Terminal Power Pack . . . . . . . . . . . . . .23

Step 7: Install a Paper Roll in the Printer . . . . . . . . . . . . . . . 25

Maintaining the Omni 3210

Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

VeriFone Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . . . . . . . .36

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

How to Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

3

Omni 3210 Installation Guide

4

Introduction

The new Omni 3210 terminal from VeriFone expands the
capabilities of the popular Omni 3200 terminal with the
additi on of an internal PI N pad for processi ng debit,
electronics benefits transfer (EBT), and other PIN-based
transactions (see Figure 1).

Omni 3210 Installation Guide

Figure 1 Omni 3210 Point-of-Sale Terminal

The Omni 3210 terminal’ s internal PIN pad eliminates th e need
to purchase and connect an external PIN pad, and also saves
valuable countertop space. An optional swivel stand facilitates
PIN entry by allowing the Omni 3210 to serve as both a clerk­facing and customer-facing entry device (see Figure 2).

To help ensure the security of PIN-based transactions, the
Omni 3210 incorporates advanced tamper-resistance features,
in addition to widely-used data encryption metho ds and key
manage ment sche mes.

5

Omni 3210 Installation Guide

Figure 2 Omni 3210 Terminal with Swivel Stand

The Omni 3210 terminal is attractive, compact, easy to learn
and use, and very reliable. In addition to the integrated PIN
pad, its important features include:

• an intuitive, ATM-style interface,

• a large, back-lit display with graphics capability,

• a high-speed, integrated thermal printer,

• a triple-track magnetic stripe card reader,

• two telephone ports to eliminate the expense of a second
phone line,

• advanced fraud protection features, and

• the industry’s best warranty.

The Omni 3210 supports the full line of VeriFone peripherals,
including check readers, smart card readers, bar-code wands,
and even external PIN pads, to process almost any type of
point-of-sale transaction.

6

Omni 3210 Installation Guide

Installing the Omni 3210

Step 1: Select a Location for the Terminal

T o select the best location for your Omni 3210 terminal, follow
these important guidelines:

Ease of Use

Select a location that contributes to the terminal’s ease of use:

• A location convenient for both merchant and cardholder.

• A flat support surface, such as a countertop or table.

• Proximity to a power outlet and a modular RJ-11 type
telephone line connecti on.

Note: If you are using the Omni 3210 with optional swivel
stand, make sure there is enough space on the countertop or
table so the clerk/cashier can rotate the terminal freely on the
stand to allow cardh ol ders to eas il y enter t h ei r PIN num ber f or
debit-type transactions.

Environmental Considerations

Caution: Do not plug the pow er pack into an outdoor outlet or

operate the terminal outd oors. It is not waterpr oof or dustproof,
and is for indoor use only. Any damage to the unit from
exposure to rain or dust may invalidate the product warranty!

Do not use the terminal where there is high heat, dust,
humidity, moisture, or caustic chemicals or oils. Keep the
terminal away from direct sunlight and anything that radiates
heat, such as a stove or a motor.

7

Omni 3210 Installation Guide

Electrical Considerations

Caution: Due to risk of electrical shock or damage to terminal

components, do not use the terminal near water, including a
bathtub, wash bowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool. Avoid using this product
during electrical storms.

Avoid locations near electrical appliances or other devices that
cause excessive voltage fluctuations or emit electrical noise
(for example, air conditioners, neon signs, high-frequency or
magnetic security devices, or electric motors).

Step 2: Unpack the Shipping Carton

Carefully inspect the Omni 3210 shipping carton and its
contents for any damage or tampering (see Figure 3 and
Figure 4). To unpack the shipping carton:

1. Remove and inspect the following items:

• Omni 3210 terminal (standard model or with optional

swivel stand and two “pigtail” cables attached)

• Power pack (AC adapter and attached cables)

• Telephone line cord

• Roll of thermal printer paper

• Plastic paper roll spindle

2. Remove protective wrapping from the terminal and other
components and arrange them on a table or countertop.

3. Peel off the clear pr otective strip that co vers the terminal’s
display screen.

4. Save the shipping carton and packing material for
repacking or moving the terminal in the future.

8

Omni 3210 Installation Guide

Note: If the terminal or any product component appears

damaged or to have been tampered with, immediately notify
the shipping company and your VeriFone distributor or service
provider.

Caution: Do not use a terminal that has been damaged or
tampered with.

Figure 3 Omni 3210 Components

Figure 4 Omni 3210 with Swivel Stand Components

9

Omni 3210 Installation Guide

Step 3: Examine Terminal Features

Before you continue the installation, please take a moment to
note the important features of the Omni 3210, as shown in
Figure 5 below.

Power-On/ Paper Detect

LED Indicator

Paper Feed Button

Display

Telco-Style Keypad

Figure 5 Features of the Omni 3210 Terminal

Printer

Magnetic Stripe
Card Reader

ATM-Style Keys

Application-Specific
Function Keys

Color-Coded
Function Keys

General Features

W ith the Omni 3210 terminal lying o n a flat surface and facing
toward you, you will notice the following features:

• In the center of the terminal, a display screen with a non-
removable, clear protective lens.

• 24 keys, arranged in groups (see Figure 5):
– A 12-key, telephone-style keypad
– Eight function keys (four to the right of the 12-key

keypad, and four above the keypad)

– Four ATM-style keys to the right of the display

10

Omni 3210 Installation Guide

• A magnetic stripe card reader, built in to the
right side of the terminal. A graphical icon,
shown to the right, indicates the proper card
position and swipe direct i on (see Fi gure 6).

Figure 6 Using the Magnetic Stripe Card Reader

• A thermal pri nter, integrated into the upper
part of the terminal. In the top left corner of the
terminal is a small, green “power-on” and “no
paper” indicator li ght , and a pap er feed but to n.
An icon, shown to the right, indicates the
location and function of the paper feed button.

Connection Ports on the Back Panel

If you turn the terminal around and view it from the back,
looking below and to the right of the paper roll holder, you will
notice five modular jacks, or ports (see Figure 7). These ports,
described in left-to-right order below, let you connect the Omni
3210 to a tele phone line, up to two o ptiona l peri pherals, and an
electrical power source.

11

Omni 3210 Installation Guide

Card

Reader

Slot

Power Port

Telset Port

Telco Port

Figure 7 Omni 3210 Connection Ports

Bar Code /
PIN Pad Serial Port

RS232 Serial Port

Telephone Line Ports

• On the left side of the back panel are two RJ-11 type
modular jacks for connecting the terminal to a telephone
line:

The first port is identified by a telephone­shaped “Telset” icon, shown to the right. You
use the T e lset port to connect th e Omni 321 0 to
a telephone base unit to configure an optional
pass-through telephone line connection.

The second telephone line port is identified by
a jack-shaped “Telco” icon, shown to the right.
You use the Telco port to connect the Omni
3210 directly to a modular telephone wall jack.

Ports for Attaching Optional Peripherals

• There are two R J -45 type modular jacks (serial ports) fo r
connecting optional peripheral devices:

12

Omni 3210 Installation Guide

The first serial port is identified by the
“RS232” icon shown to the right. You use the
RS232 port to connect a VeriFone CR 600
check reader, or a similar type of serial device.

The second serial port is identified by “Bar
Code” and “PIN Pad” icons, shown to the
right. You use t he Bar Code/PIN Pad port to
connect a PIN pad, smart card reader/writer, or
bar code wand.

Power Pin Connector Port

• On the lower right-hand side of the back of the
terminal is a port for conn ecting the terminal to
a power source. The Power port is identified
by the “electrical power” icon shown to the
right.

Step 4: Connect the Terminal to a Telephone Line

You can connect the Omni 3210 to a telephone line in one of
two ways — direct or pass-through. The relative advantages
and disadvantages of t hese t wo t yp es o f t el epho ne con nect ion s
are described below.

About Direct Telephone Line Connections

With a direct telephone line connection, a single telephone line
cord connects the Telco port on the back of the terminal
directly to a nearby RJ-11 type modular telephone company
wall jack (see Figure 8). A direct connection is usually
preferred because telephone line usage is dedicated to the
terminal, making it possible to perform an electronic
transaction at any time.

13